Name: Taj Bentota Resort & Spa
Address: National Holiday Resort, Bentota, 80500, LK

Taj Bentota Resort & Spa

Bentota · Sri Lanka

National Holiday ResortView location

100 reviews shown

10/10

Exceptional

20 Jul 2026

Samiksha

Amazing property beautiful location

Partner

10/10

Exceptional

18 Jul 2026

Manjari

This is a very scenic property and beautiful location. Staff was very friendly and helpful. Breakfast was just awesome. We had lots of options.

Family

10/10

Exceptional

08 May 2026

Hiten

Beach view was superb. Private beach is clean and kids enjoyed a lot

Friends_and_family Family

10/10

Exceptional

04 May 2026

Glenda

The location was perfect!!! Access to two beaches, walking distance to amazing restaurants and to the railway station. Amenities of the Taj were excellent and the breakfast buffet was the best I’ve ever experienced.

Partner

10/10

Exceptional

21 Mar 2026

Hammad

Great breakfast

8/10

Excellent

20 Feb 2026

ALISON

Room was nice, clean and comfortable. Not enough beds around the pool area, some guests were on the floor!.

Friends_and_family Friends

10/10

Exceptional

20 Aug 2025

Damodharan

Excellent

Leisure

10/10

Exceptional

20 Jul 2025

Geoffrey

Excellent hotel in a beautiful location, highly recommended

Leisure Family

10/10

Exceptional

26 Mar 2025

balaji

My family ( 2 Adults , 1 infant , 1 kid ) loved the 5 night / 6 day stay at Taj Bentota for many reasons :

- Quality of service was excellent . Sam , Nuwan , Ravindra at the Palms restaurant made sure we felt at home. Room Boy Gagan treated the kids with his artistic work every time he cleaned the room.

- Exceptional food at the Palms restaurant. Chefs Paramesh and Dalip Singh prepared great Indian vegetarian food for us. They took extra efforts to make sure baby food for my infant was absolutely home like, every single day! Sri Lankan food suggested by Chef Dalip was top notch .

- Fun activities kept us engaged . Aqua aerobics coach Janaka made sure we lost some calories gained at the Palms . Face painting & other kids activities kept them happy .

- Clean water at the pool & easy beach access .

- The tease bar had live music during the evenings while we sipped our drinks to pleasure.

This place comes highly recommended from my family ! Happy vacationing !

Leisure Family_with_children

10/10

Exceptional

27 Jan 2025

Ashwin

Hospitality at its best in a world class resort

The property is in an incredible location with breathtaking views. Even though it’s on a public beach, it still felt super exclusive and private. The staff were absolutely amazing at making us feel welcome and taking care of us. The hospitality was top-notch fromthe duty manager, to every single staff member, including the restaurant staff who went above and beyond to pamper us. One of the chefs, was incredible. They made dishes that weren’t even on the menu, and they tasted way better than anything I’ve ever had before. In the end, they were the friendliest and most hospitable staff we’ve ever had, and they made our stay absolutely incredible.

Friends_and_family Family

10/10

Exceptional

14 Jan 2025

Martin

The Taj Bentota is a very big hotel right in the beach. The pool area is spectacular with plenty of space and sunbeds.
The breakfast is excellent with something for everyone. We didn’t have supper in any of the restaurants but did have some very good pool bar snacks and drinks.
There are lots of excellent seafood restaurants just outside the hotel entrance gates, across the railway track.
Overall I would definitely recommend the Taj Bentota and ALL the staff but especially the Duty Manager Mahinda.

Leisure Partner

10/10

Exceptional

01 Jan 2025

MEG

Bentota

Bentota is a beautiful spot, the atmosphere is good need some DJ beats around the pool and service was great the seafood hut snack absolutely amazing.

Partner

10/10

Exceptional

22 Dec 2024

Lalith

Wonderful service and restaurant staff was excellent inntheir service

Leisure Partner

10/10

Exceptional

22 Nov 2024

James

Hotel excellent. The staff were so helpful and friendly. Food was great with good choices. Drinks in hotel a bit overpriced

Leisure

10/10

Exceptional

21 Oct 2024

AKILA

Great Resorts, and True Hospitality.

4/10

Poor

12 Sep 2024

Kusumpala

Lot of renovations going on, no area to even sit down , very crowded , noisy, and dusty.

10/10

Exceptional

27 Jul 2024

Tamara

Good place to spend decompressing from 2 week stay.

Leisure Family

8/10

Excellent

24 Jul 2024

Ranjith

It is a very quiet property with beautiful surroundings and a great view of the beach. Very clean also. However, the age of the property shows.

Leisure Family

8/10

Excellent

24 Jul 2024

S K

This hotels needs up gradation as the property is getting old. Lifts r smelly. Bathroom tiles r stained.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2024

Daniel

Beautiful property with exceptional staff

A beautiful hotel with stunning views but what makes this hotel so exceptional is the staff. They are extremely attentive and friendly and go out of their way to ensure your stay is perfect. It was my birthday and I had my room decorated for me and two cakes delivered! I’m also pregnant and Sam, a waiter, ensured there was decaf coffee available for me. Gayan, our room attendant was brilliant and also made the best towel animals! Food was good, rooms are spacious, beds are comfy and swimming is big! Only thing id say, is that the gym could do with some aircon!

Brilliant stay!!

Friends_and_family Friends

10/10

Exceptional

10 Jun 2024

Verified traveler

nice family stay

Very good service, attention and service minded personell. They offered us late checkout so we could continue enjoying the pool and have a nice lunsj.

Only think to point on is the sound proofing around the doors could be better.

Friends_and_family Family

10/10

Exceptional

09 May 2024

Mohan

Great

Leisure Family

2/10

Poor

14 Apr 2024

Ahmed

Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2024

eileen

Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.

Leisure Family

10/10

Exceptional

08 Apr 2024

TRUE AND INSPIRING TEAM CAPTAIN FMB MANAGER

It was Amazing in Taj Bentota
I have not seen a executive person like Bentota FMB Manager
In the morning breakfast there was big rush and surprisingly I saw him laying and cleaning the table. This Is quality of real CAPTAIN of the team 👍👍👍👍❤️❤️❤️
Truely inspiring his juniors.
May request the Name of FMB manager for my diary

Partner

8/10

Excellent

31 Mar 2024

Verified traveler

All’s well that ends well !

After our initial disappointment at being assigned one of the old rooms ( Level 1) which was tired, damp and musty with a rusty bath/ shower …we let management know we were not impressed and to please find an alternative. What a difference! Exactly same category and rate but moved to a New spacious room, modern bathroom and different experience which had great and positive impact on our stay .

Friends_and_family Family

8/10

Excellent

25 Mar 2024

Simon

Good hotel, pricey wine

Leisure Partner

8/10

Excellent

19 Apr 2023

gurmukh

Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.

Leisure Partner

6/10

Pleasant

21 Sep 2022

Kamani

We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony…
Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer.
Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel

Leisure Partner

8/10

Excellent

17 Feb 2022

Verified traveler

A Pleasant Stay

Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.

Partner

4/10

Poor

12 Jan 2022

Ahmed

Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,

Friends_and_family Family

6/10

Pleasant

06 Jan 2022

Joseph

Disappointed

Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star

Friends_and_family Friends

10/10

Exceptional

30 Dec 2021

Garima

Perfect get away

Our stay was perfect. The check in was smooth. The welcome drink was refreshing. The Property was beautiful. We checked in late evening, didn't like the room that was allocated to us, informed the Reception and were helped with a change of room immediately. Their sensitivity to our request and quick action set the tone for the rest of the stay. Food at the Shack as well as The Palm was great. The Property is connected to the Beach wherefrom the Son could book his water sports while we lounged. Overall a great stay.

Friends_and_family Family

10/10

Exceptional

07 May 2021

Verified traveler

Fanstastic staff.

10/10

Exceptional

20 Mar 2021

Verified traveler

The Palms had a very nice menu and buffet. The staff were very pleasing and at your beckoned call. The pool was perfect.

Leisure Self

10/10

Exceptional

11 Mar 2020

Verified traveler

Great!

Lovely place, really quiet and peaceful! The team are amazingly accommodating and friendly. Location was good, just walk up you’ll be in the heart of town

Friends_and_family Friends

10/10

Exceptional

08 Mar 2020

Verified traveler

We enjoyed the stay, food and the Beach. Really amazing property.

Leisure Partner

6/10

Pleasant

28 Feb 2020

Peter

Large hotel.The floors are a little confusing .The wonderful beach is quite a walk from the hotel pool, which is on the 4th floor of the hotel ( overlooking the beach and gardens.The curved pool was busy with families during our stay.
Main restaurant serves buffet style breakfast/lunch/dinner with plenty of choice for most tastes.The little publicised Seaview Restaurant
serves fantastic and very reasonably priced a la carte food.As always in Sri Lanka,be very cautious with the wine- it is expensive and generally not well-kept and therefore often past its best.
Not much to see in Bentota itself.
This hotel is probably best for families who wish to stay put,but it is not cheap.

Leisure Partner

10/10

Exceptional

07 Feb 2020

Parvati

Taj Bentota is a beautiful resort . Our room with a large balcony overlooking the sea was very comfortable and we were well looked after by our room attendant Janaka. He was always helpful and courteous . Food at all the restaurants was good . We enjoyed going to the Oriental Pavilion Chinese restaurant and Sea View restaurant where food and service by waiters was excellent. Daily buffet breakfast, lunch and dinner at The Palms was of high quality too with a huge choice of delicious regional and international cuisine. Sam, waiter at The Palms was particularly efficient , providing excellent service. At reception Dumith Nonis was very pleasant and helpful .
Overall the entire hotel ambience is pleasing though some areas could do with a bit of renovation , like the ensuite bathroom in our room 424 and some of the toilets and changing rooms in public areas of the hotel.

Leisure

10/10

Exceptional

06 Feb 2020

Verified traveler

Great hotel, very attentive staff and a lovely atmosphere!

Leisure Partner

10/10

Exceptional

30 Dec 2019

Verified traveler

The property has direct access to one of the best beaches of Sri Lanka

Leisure Family_with_children

10/10

Exceptional

29 Dec 2019

SHEFALI

eXCELLENT

Friends_and_family Family

8/10

Excellent

27 Dec 2019

Verified traveler

Good beach side property . Very good dining options if you are a vegetarian

Leisure Family_with_children

4/10

Poor

20 Dec 2019

Verified traveler

Its not Taj !!

We could not convince chef of best known Indian 5 star hotel to have atleast one Indian dessert in the buffet especially when Indians are one of major occupants at the hotel. Food scores zero if dessert is missing.
Dirty closets, old bathroom fittings. I can’t believe there is no hand-shower in bathroom. Just not good enough. Staff also of mixed quality, some of them can’t speak one English sentence properly. Im wondering if Taj India has outsourced facilities at Bentota to some contractor to manage to their behalf ?

Friends_and_family Family

2/10

Poor

19 Dec 2019

Carolyn

FAR FROM 5-Star more like 3-3.5

The Taj is coasting based on the Prestigious name. A complete disappointment and no where near a 5 star. Multiple issues one after another and we were approached by two managers one at dinner and the other upon checkout.

This hotel is not an indicator of the general Sri Lankan hospitality. More of an embarrassment for me as a native Sri Lankan that came to Sri Lanka to propose to my girl friend and then did a mini tour with her and my best friend, both of whom are first time travelers to Sri Lanka.

Friends_and_family Friends

10/10

Exceptional

22 Nov 2019

Verified traveler

Sanjula was very helpful

Partner

10/10

Exceptional

18 Nov 2019

Verified traveler

We had an amazing time at Taj in Bentota, our little one in particular was spoilt by the staff who all went out of their way to ensure he had the best time. We enjoyed all the facilities especially the pool and the spa. Food choices at the Taj are great, there is plenty of choice and the quality is exceptional, who doesnt love a dosa for breakfast?! The main Palms restaurant caters for all and has a great range of options, we also tried the Chinese restaurant one of the evenings and again the choices and food were great.

The beach is clean and just perfect for sunset views and for kids to play and build sandcastles. My husband and myself enjoyed some spa time too, the treatments were nice and again the staff were great.

Definitely come back to the Taj and back to Bentota, we had a great little family holiday and it was made perfect by the Taj and its amazing team!

6/10

Pleasant

04 Oct 2019

Daoud

The hostel is a bit old need refurbishment, the area is poor, can not go out of hotel, not recommended for more than 2 days.

The food is not very good but not bad

Leisure Partner

6/10

Pleasant

12 Sep 2019

Verified traveler

I liked that it was clean, nice location, good breakfast.
Dinner was disappointing, very short on staff at the restaurant, a tad rude, no waiters to fill water, clean tables.
Room was good but right above stairs facing the pool so no privacy if you stand in the balcony. Bathroom needs a major update. Mold, flush not work, old style toilet and bathtub, sink was very low. Only one charging plug in the room. Iron and hair dryer needs to be changed.

Leisure Family

10/10

Exceptional

02 Sep 2019

Siva

it is very nice place to relax and enjoy. staffs room and food nothing to complain.

i will come back next time.

if you choose this place nothing will go wrong. i stayed in some other Taj group resorts in India and you expect the same standard everywhere.

Leisure Family

10/10

Exceptional

28 Jun 2019

Verified traveler

Location and cleanliness was excellent, would like to come here again !

Leisure Family_with_children

4/10

Poor

29 Apr 2019

Verified traveler

Very bad reflection on the Taj name

Very disappointed by this Taj hotel. The condition of the hotel is quite bad and our room had some kind of roach infestation. Two days were completely ruined by the terrible service we received by the staff about the infestation, even after emailing the hotel and Taj Inner circle. We were quite happy about leaving the hotel and shocked by the state of the hotel, being a Taj property. The location on the beach is stunning though. The spa is fantastic but had a bad experience while billing about our spa charges as well. The manager/head chef came over and apologized twice but there is no point of apologies if nothing is done to rectify the issues.

Family

8/10

Excellent

19 Jan 2019

Matthew

Not quite 5 star...

It didn’t quite feel like a 5 star hotel. The rooms were quite small (deluxe) and very small balcony. They didn’t feel luxurious enough to warrant a 5 star rating. The area is nice with a few restaurants in easy walking distance. The pool area is nice with good views of the beach and ocean.

Partner

10/10

Exceptional

08 Jan 2019

sadashiva rao

Good

Trip was very good because of hotel and it’s service staff very nice food excellent fesilities fantastic overall remarkable stay

Friends

8/10

Excellent

03 Dec 2018

Verified traveler

Lovely hotel with great facilities and very friendly staff. Food at the Palms restaurant was very good with great choices of local food (Dhal to die for!!) and western dishes. Pool beautifully situated with supurb views over beach and ocean. Excellent beach walking and good local restaurants near hotel are an added bonus. Only negative was our bathroom in 411 which needs an upgrade. Overall a great holiday.

10/10

Exceptional

30 Oct 2018

Pratap

Pratap Bhattacharya, Pune

Great stay

Family

8/10

Excellent

28 Oct 2018

Verified traveler

Dated property that holds up fine

A dated property but holds up fine. Nothing great, but still has the Taj hospitality

Family

8/10

Excellent

28 Oct 2018

Trevor

Great place but pity about the room.

The place itself is magnificent but very expensive to eat and drink there. Breakfast is great. Problem we had was we booked a sea view room and only got a garden view.. When I mentioned it to the person showing us our room, she opened the door, took us onto the balcony then onto the grass (we were on ground level) then pointed to a gate which led to the beach 70 metres away and you could just see some surf. The other staff were great and the service excellent.

Partner

10/10

Exceptional

11 Sep 2018

Rachel

Lovely hotel on the beach

We had a fantastic honeymoon at Taj Bentota. The pool/beach view area was very relaxing, and the food was excellent at the hotel. The staff were so attentive throughout the hotel and we loved coming back to our room to find it clean, tidy and with a cute towel-animal made by Chamil! Thank you for a great stay.

10/10

Exceptional

01 Aug 2018

Praveen

Sam at the restaurant was the differentiator

I can simply say our stay was memorable with the excellent service given by Sam at the restaurant. His level of empathy and active listening skills was remarkable. He will be a good value driver as he recommends good upscale techniques for the hotel. He made the difference to us of the service offered by taj. Overall staff friendliness and staff motivation was noteworthy. Never seen such motivated staff in all departments. Loved the pool, the view from the pool, rooms looked beautiful and the views from the rooms was excellent for a beach hotel in the southern coast.

Partner

10/10

Exceptional

19 Jun 2018

Amit

Fantastic Hospitality

Absolutely brilliant hospitality. These ppl are too good

Family

10/10

Exceptional

17 Jun 2018

Scott

I was upgraded on arrival to a beautiful sea view room. Property is on incredible grounds surrounded by sea on 3 sides. They have an amazing and reasonably priced spa - I tried 4 different services - each was great. Breakfast buffet was a generous mix of eastern and western options. While all the above is great - the true heart of the property is the staff - each person I came in contact with went above and beyond to meet my smallest needs. The property is a gem in a great area!

10/10

Exceptional

30 May 2018

Heena

Taj Bentota : We love you

Taj.... The ultimate destination to get yourself pampered. I would like to take this opportunity to thank each and every one at Taj who helped me plan out a surprise birthday celebration for my husband's 30th. From upgrading us for free to the ocean view rooms, to arranging a special eggless dark chocolate and grated Cocunut cake and playing the birthday song on saxophone and giving us a complimentary drink. Thankyou for pampering us with all royalty and making us feel so special.
Just a question, why is #tajbentota not on Instagram?

Family

4/10

Poor

29 May 2018

GENEVIEVE

Overrated!!!

Other than the property, there is nothing good about this hotel.
They provide only 2 free bottles of drinking water each day & charge extra for additional water.... \"thats ridiculous\". - After paying INR 17000 per night... you charge for drinking water...SHAME ON YOU !
I had asked for squeezed lime juice, the hotel says... if we cut & give u the lemon its free but if you want the lemon squeezed its chargeable... I COUND'NT BELIEVE MY EARS...
Service is bad, no consideration at all.. they upfront say NO.
Its an over-rated hotel. Shall never again consider a stay here !.

Partner

10/10

Exceptional

28 May 2018

Verified traveler

Super place

Fantastic hotel, with a great ambience. Beautifully located on the beach. Great staff, pool, great food and breakfast. Highly recommended for anyone looking for a luxury holiday.

8/10

Excellent

07 May 2018

Meenakshi

Very nice

Partner

10/10

Exceptional

15 Apr 2018

Aaliya

Nice Hotel

The beach facing the hotel is wonderful. The staff is very helpful. The buffet breakfast was excellent. Definitely recommend this hotel.

10/10

Exceptional

14 Mar 2018

Verified traveler

Was a great trip, made our parents anniversary very special, and staff were very friendly

8/10

Excellent

14 Jan 2018

ranjan

Very bad checking in staff
Impolite
Negative
Did not give a good over view
Got room at 230, arrived at 115
However we still had an overall good time due to the beautiful sea and clean waters beach
There is a lot that could be done with the facility

10/10

Exceptional

06 Jan 2018

PATRICK

Great holiday, lovely Hotel in a beautiful country

Family

8/10

Excellent

10 Dec 2017

Hrant

in the heart of Bentota area

We had a nice experience, exactly on the beach, you can do all kind of water sports, it is the perfect place to learn surfing.
the food was average, they can put some effort to become great.
Rooms a little bit old, and small bathroom, but the ocean view will make you forget about it.
Big Balcony including 2 sun beds.
On the other hand, if you want to have a dinner outside the hotel, there is a nice sea food restaurant near to the main gate of the hotel. they have delicious super fresh sea food. (ask the chef to make a \"harra\" sauce.
Overall we enjoyed our stay.

10/10

Exceptional

06 Dec 2017

SAMIR

Lovely property. The view is awesome and food was excellent. Staff was extremely efficient and friendly. Overall cery good experience, we would love to go back again.

Family

8/10

Excellent

22 Oct 2017

Verified traveler

NOT AS GOOD AS LAST TIME !!!!!

All was good and nothing to really complain about but things were not as good as our first visit in June, the pool staff are just good as last time, the restaurant staff are either very good, a bit too attentive or their understanding of English needs improving, Reception Staff are very helpful and the Cashier was good but could try and smile instead of looking serious.

The Buffett for Breakfast and Lunch was as good as last time, but the Evening Buffet was not as varied as last time and very few choices of Dessert, very good service around the pool, but on the outer grassed locations the service was lacking.

Local house wine ( INDABA ) and Lion Beer was very well price, all other wines especially the Proseco, which was around 15 English pounds for Two Flute Glasses, more expensive than Dubai.

We both enjoyed our stay and will look at coming back next year.

Regards
Brian and Barbara Evans

8/10

Excellent

15 Oct 2017

Ernesto

Close to Galle

I believe staying in this hotel is a great option if you want to visit Galle.
The hotel has good amenities, good service, and good food.
Galle is 45 minutes away and the town is very small. Is worth visiting but not to stay more than one night.

8/10

Excellent

01 Oct 2017

Verified traveler

A well situated hotel right on the beach.

Bentota is a good location for a stay but there is not a lot to do other than utilise the hotels excellent fa ilities. A trip to Galle is recommended.

8/10

Excellent

01 Oct 2017

jyothi

Restaurant Mngr service @Taj Bentota was a shame!

Beautiful property!Stay was great. The staff at the reception , poolside,spa services ,housekeeping were all extremely helpful and courteous.
The restaurant manager though needs a thorough training on managing guest relations and treating them.The guy was super rude with most guests.Even if it was him just having a bad day it's probably worth mentioning for feedback.unfortunately cannot remember his name.you could look it up by our stay dates perhaps .it was the morning breakfast shifts that he was working.

Family

8/10

Excellent

10 Sep 2017

Verified traveler

The hotel is OK. Some minor issues, nothing major

The stay at the hotel started badly, With reception staff not giving us a room after check-in time. When I started heating up, they quickly ushered us into a room that was not what I had booked (two beds instead of a king). Everything was off to a bad start. However, things got better over the days. The staff is helpful and friendly. The food is good. And service is overall OK. So, all in all, it's a good hotel.

6/10

Pleasant

07 Sep 2017

Verified traveler

Out dated and very expensive for its location ...

The Hotel was in general \"OK\" but it was some how out dated and over priced for its condition. The view is amazing from the room and the room was Ok. The food was also good but diner is over priced and the juice was something like 8-9$ where ever where ales it was 2-3$.

The hotel services are very expensive to its location, the same prices could be compared to a 5 star hotel in US or ERU countries.

Over all I give it 3 stars.

10/10

Exceptional

17 Aug 2017

Kshama

Beach holiday

Great breakfast, excellent service, access to beach

Family

4/10

Poor

19 Jul 2017

Hattim Khaleel

Not recommended ..

I booked sea view room and they give me garden view room .. and after calling Hotels.com customer service for call duration more than 2 hours they change it for me ..

Partner

10/10

Exceptional

29 Jun 2017

Verified traveler

nice hotel front beach and clean hotel

i highly recommend for the hotel it's nice and quick service ,, helpful staff ,, was a nice experience with hotel in nice city

10/10

Exceptional

17 May 2017

Maggie

Paradise for me.

Everything you could possibly want you n my opinion I am very elderly - have travelled
extensivly and this stay gave me all that I wishrd for.

10/10

Exceptional

27 Apr 2017

Verified traveler

Great hotel living up to the TAJ standards

I booked the hotel because it was a TAJ and I know there standards having stayed at other TAJ hotels. The service, staff and everything else is exactly as I would expect. Friendly staff that could not do enough, porters and room staff that are always friendly with towel Art everyday in the room. Restaurant staff that go out of their way to get you what you want.
I was staying with my family and my 5 year old is notoriously fussy at eating. The executive chef found out and went out of his way to make her something she would like as the only thing on the buffet she ate was steamed rice or Margherita pizza. That is the sort of service and attention to detail I like.
Also at the pool, if you are friendly with the pool guy and you can't find a subbed he will look round and try to find you beds, again he did not have to but it was appreciated.

Family

8/10

Excellent

23 Apr 2017

Verified traveler

Beautiful property, spacious sea facing rooms. Staff was fantastic- always gracious and helpful. Food was a bit disappointing- both in terms of selection offered and in overall quality.

Family

6/10

Pleasant

04 Apr 2017

Jay

Average stay

My friend and I stayed at this hotel after a week long tour of the cultural triangle. I was expecting the hotel to be amazing in comparison to the rest of the boutique type places we stayed.

The hotel is clean, rooms are spacious and the pool is nice. However the food was very pricey for what it was and the hotel wasn't as great as I thought it would be.

We went during a non school holiday and there were a number of screaming children in the pool so I would ideally look to book a adults only hotel in the future or one where there is a adults only pool. The wifi was terrible although they do offer you a 'premium wifi' that you need to pay extra for... typical! all the other hotels did not charge additional for this.

The beach was very average, sun beds on the beach seemed out dated and didn't look like they were run as part of the hotel. I preferred Yala beach and there are a few nice locations along the coast in comparison to Bentota.

In short, I probably wouldn't stay here again if I was to return to Sri Lanka however it is a clean hotel as you would expect from a Taj chain.

8/10

Excellent

05 Feb 2017

Mohamed

Nice hotel with good services

The hotel overall was nice and with nice service.
The room was clean but there was not much space and also the bathroom is good but too small.
The hotel has good location on the beach.

Family

6/10

Pleasant

30 Jan 2017

sian

Great location

Hotel is a bit tired (decor, general cleanliness) and customer service is not as polished as it could be. Swimming pool area gets very busy and it can be difficult to find a sun lounger - staff not massively helpful in this regard.

Location / nearby beaches are great.

6/10

Pleasant

02 Jan 2017

Would not stay

Over priced

This hotel isnt worth the money i spent $800/night for the little tiny room provided. Hotel condition was old and not clean at all everywhere, washrooms were dirty, food was poor selection especially for breakast. The only good thing about this hotel is the beach location (swimmerable). I would stayed at the Anatara's hotel and switch the cooks from Taj to Anatara (cuz they cant cook there but hotel was super nice and clean).

8/10

Excellent

11 Nov 2016

Sameer

Room allotted was facing kitchen exhaust. Changed room on ground floor was garden facing, though the booking was for sea facing.

10/10

Exceptional

08 Sep 2016

Cheuk Ting

The stay was fantastic. Though the bathroom was a bit old and not very well maintained and not really fit in the whole hotel as a whole. The services are nice, nice spa, excellent view and fantastic location. Fine dining and drinks are also excellent. Really loved our stay!

Partner

8/10

Excellent

05 May 2016

Verified traveler

Great hotel next to the beach.

food was great, looks great, the only downfall was the staff. We felt that they were all trying to get money from us in a non natural hotel/ Client way.
The Pool attendant was a moody, no eye contact type until our very last morning, then he smiled and told us that we were leaving today.
Everyone new when we were checking out. I have stayed in many hotels and this is the first time that I have felt targeted to tip everyone more than normal.
The young boy that served us drinks by the pool took our cash, came back with no change and wanted me to sign the bill, it was only when I asked to see his manager that he remembered that we are not all twits.
It was very disappointing, as the hotel and surroundings are beautiful.

6/10

Pleasant

07 Apr 2016

Verified traveler

Expensive

-Staff polite &helpfull. - Location Good - Noise from train station next to The Hotel - You can find better Hotel with less price in Bantota.

Family

6/10

Pleasant

10 Mar 2016

Paul

PAFA

Great beach area. Very helpful staff. The hotel needs a deep clean. Beware, people are reserving several sunbeds and changing location throughout the day. So like me you may not be able to use one.

Partner

4/10

Poor

16 Feb 2016

Not there yet...

Dated hotel, poor quality service, overpriced for what you get...

6/10

Pleasant

16 Feb 2016

Mishab

Food was excellent

Partner

8/10

Excellent

04 Feb 2016

Richard

An excellent check in experience by friendly reception staff.We were shown 3 different rooms before choosing one which gave us an excellent sea view. Our first experience of the restaurant with an a la carte lunch was extremely positive with delicious food and good service.we were very satisfied with every aspect of our stay and would rate the hotel 4.5/ 5.00 or 9/ 10.

Partner

6/10

Pleasant

16 Jan 2016

Verified traveler

Every thing was great except comfortably in the room
*Bands sounds from the hotel bar was too loud.
*The toilet hasn't media shower

10/10

Exceptional

14 Dec 2015

anil

Must stay here.

Stayed 3 nights. Excellent service. Staff very friendly. She went out of her way to serve us better. On top of it when she found out we were going to Taj in bentota. She upgraded us. It was quite a surprise. My wife was thrilled.

Partner

10/10

Exceptional

13 Dec 2015

Ravindra

Excellent experience at the hotel

It was great!! We enjoyed it a lot. The hotel layout and landscaping is exceptionally well thought out and very interesting. The staff was very courteous as always in all Taj hotels.

Partner

8/10

Excellent

19 Oct 2015

Peter

Full Service Hotel

A full service 160 roomed hotel providing a luxury environment and comfort for travellers with a great location overlooking the Indian Ocean