EKHO Surf Bentota

Sri Lanka , Bentota
BENTOTA, Beach Rd
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75 reviews shown

8/10

Excellent

13 Feb 2026

Ashley

Layout of the hotel was good for see if views as the hotel stretches out length ways, room was a little rough around the edges and just feel it could do with a refurb to get five stars however the view was wonderful - the hotel seems to have like a hotel split in two vibe due to the layout

Staff were all very nice

Tuna turner was very nice food and drink but a little over priced when comparing the restaurants across the tracks which were very good

River safari is worth paying a visit

All in all I would say 4.5 stars, if the rooms were a bit better it could get to a five

Leisure Partner

10/10

Exceptional

25 Feb 2025

Tharmalingam

Beautiful place, Beautiful People and amazing beach

Friends_and_family Family

6/10

Pleasant

29 Sep 2024

NARAPALASINGAM

Easy beach access, friendly staff, below average room facilities, slow response, better to book all inclusive to avoid excessive charges for F&B

Leisure Partner

10/10

Exceptional

09 Apr 2023

Matin

Great chilling out!

Staffs were really friendly and so helpful.
Room is very clean and there was daily housekeeping.
Soap and shampoo and towel was available
Breakfast buffet was amazing😋
There was 2 swimming pool near the beach
And finally the great view from the room.
This hotel is close to bentota railway station but sometimes no stop there.

Totally that was perfect experience

Self

4/10

Poor

01 Jan 2023

Laura

Definitely not value for money

Would not recommend - it’s rotting. Left stay early. More staff and cleanliness required to meet standards.
Poor/no wifi in rooms (not just me - families sent children to lobby for electronic time in the evening as only place with service)
Breakfast was cold - tables dirty attracting flies - need more staff - only tried once and returned the next day but walked out again immediately.
Need to upgrade their reception systems - I wasn’t on a printed out list of people checking in that day causing delay.
For the price paid the standard was not sufficient.

Self

10/10

Exceptional

25 Apr 2022

Olive Lesley

Fabulous beach location. Big balcony - ideal for watching amazing sunsets. Staff friendly & helpful. Great pools. Good choice of buffet breakfast.

Leisure Family

10/10

Exceptional

05 Mar 2020

Abdulrehman

It’s very good

Partner

10/10

Exceptional

27 Feb 2020

Psnart

Good service in all departments food good. Location is fantastic.
Towels either have a coloured scheme as the white is grey.

Would surest a hand rail by the entrance of hotel. My 22nd visit to hotel

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Verified traveler

We had 9 brilliant days here,the room were comfortable and the swimming pools were welcome due to the heat

Leisure Partner

10/10

Exceptional

14 Jan 2020

Dinal

Your staff is amazing. Nothing is too difficult for them. It makes a world of difference when they bend over backwards to make your stay a comfortable one. Good was great too. Your chefs were willing to cook any special needs.

Partner

2/10

Poor

29 Dec 2019

Carlyle

THEFT ALERT!!

For all those who are thinking of booking this hotel BE AWARE!!! A SUBSTANTIAL ABOUT OF CASH WAS STOLEN FROM WIFE'S BAG!!!,the power kept going on and off numoueous times during our stay,when I got back to Colombo I realised $3200 was missing i got in touch with the hotel asap who apparently looked at the cctv footage failed to tell us is there is no footage capture during the power outages, during one of the outages our money was stolen diapite the room being locked .
I even got in contact with the GM of this hotel who who replied with no apology or empathy.
i have contacted the sri lanakan tourism police who are investigating the incident,I know I won't get my money back however for future tourist who visit this hotel be AWARE hopefully you won't go though what I have encounterd.

Friends_and_family Family

2/10

Poor

09 Dec 2019

Ahmed

A huge dissapointment

1- The hotel staff are very slow, and the problem is they are slow when it comes to solving issues, it was 10PM I am about to sleep and had to call the reception 3 times to ask for someone to come and fix the AC which was very very loud as if I am in a factory not a hotel room.
2- The bedsheets were not clean, the first time I asked the staff to come and change the bed sheets and they did, they changed it with another dirty sheets, so it seems that all bed sheets they have are dirty.
3- The water was cold from the tab till I called them to come and fix the water heater, so staying for 2 nights I had to face 3 issues which were not all properly solved.
such a dissapointment.

Partner

2/10

Poor

11 Nov 2019

Ashish

THINK TWICE

HORRIBLE EXPERIENCE
THEY TAKE HOURS TO DELIVER FOOD AND FRESH TOWELS
MANAGEMENT IS RUDE
THE ONLY THING GOOD IS THE VIEW

Friends_and_family Family

2/10

Poor

10 Nov 2019

Ashish

Horrible customer service
The servers are slow and have a lot of attitude.
The rooms had termites and were sprayed for bugs everyday cause of the unhygienic maintenance

Friends_and_family Family

8/10

Excellent

06 Oct 2019

Verified traveler

The location of this property is excellent. We had booked 4 rooms at the property through expedia for 1 night. I had emailed them multiple times asking for driver accommodation but got no response. Finally i called and asked and they said they will provide driver accomodation if it is not full but when I reached there they said they dont provide driver accomodation for bookings made through third party website like expedita. That was a big let down. Other than that the stay was good. Rooms are neat and clean and very close to the beach. Breakfast buffet was really good.

Leisure Friends

10/10

Exceptional

05 Aug 2019

Verified traveler

Nice location and pool with nice staff, the view from the rooms is amazing

Leisure Partner

10/10

Exceptional

01 Aug 2019

Verified traveler

The pool and the view from the hotel is really nice.

Leisure Partner

8/10

Excellent

22 Apr 2019

Verified traveler

The location was great all be it a little too quiet at times. The hotel was well maintained and had a wonderful breakfast ...although found the other food (lunch and dinner) to not be as good so we spent our evenings dining across the road at Mallis , Trax and happy garden . Seafood great in Mallis and the authentic Sri lankan curry was great at happy garden also a third of the price than the hotel! Nirodha the sous chef was amazing , so friendly and helpful in explaining the dishes...we looked forward to our chats with him at breakfast. Another tip, dont exchange money at the hotel. The rate is poor in comparison and they were overly fussy about the condition of the notes. I went down the road and exchanged at a much better rate and all notes were accepted regardless of pen marks!???! We were lucky enough to be there over the Sri Lankan new year and the hotel put on various games and treats which we loved. The staff also got involved and was great to interact with everyone. Pin the eye on the elephant was a particular favourite although i wasnt close!! I did notice there were some vip guests that were being fawned over during this time which to us was a bit ridiculous as if you had faith in your hotel then you wouldnt feel the need to do this and offer extra things that the other guests didnt have...provided us a chuckle and entertainment to the happenings though. Overall it was a good experience ,the reception lady was always smiling and chatty and Chadia in des cafe to.

Leisure Partner

2/10

Poor

15 Apr 2019

Verified traveler

The location and view is just awesome. Chef was kind and gracious enough. Men at restaurant were good. Though they too forget to get water despite being asked no of times. They just forget. Don’t know how? Apart from these everything was horrible. I would never ever recommend surf to anyone.
No phone, no power points, need to remind no of times for each and everything.
They not even extend greeting while we checking out. Not been given any feedback too. Failed in courtesy. Overall mine was not a pleasant experience. I would give just 1 star

Leisure Family

8/10

Excellent

27 Feb 2019

lesley

Good stay

Large rooms on first floor overlooking beach and pool -rooms on ground floor not much privacy -great breakfast

Partner

8/10

Excellent

27 Feb 2019

Manish

Super Stay

It was indeed very amazing and satisfied stay.
Beach side rooms , very good pool and effective service staffs... Vegetarian food is an option but still limited.

Family

2/10

Poor

23 Feb 2019

Miss

EXTREMELY POOR SERVICE! STAY AWAY!!!!!

i must say i was very disappointed. It was the lowest point of an otherwise wonderful trip.
the service and specially the attitude of the staff was simply awful. You wouldn't expect that kind of treatment towards strangers on the street even less towards actual customers.
The hotel was not helpful at all in solving any issues that i was raising.
The rooms didn't have any water bottles or even towels. After requesting them several times I had to actually resort to going down to reception myself to get a towel.
The lights and the electricity in the room kept going off during the whole stay.
I was reliably informed that most hotels in the area offer accommodation for the tour guides and in fact this hotel offers the same service. However upon arrival I was told that all rooms were booked, which I soon found out was a lie because I went on their website and tried booking a room for the same night and they had plenty of rooms available. I did not appreciate being lied to.
I still have some issues that I am trying to solve with the hotel for my booking but they are not helpful and most of the time they don't even answer my calls or emails. Not just my calls but they also seem to be ignoring calls to them from Hotels.com (which was the company i made the original booking with)

overall I am highly disappointed with this hotel and wouldn't recommend it to anyone.
Stay away from them but definitely visit the area it is beautiful.

Family

8/10

Excellent

11 Feb 2019

Verified traveler

The pool was fabulous and having two was a bonus. There is surf lessons right next door also, so we didnt have to walk very far at all.

There are such lovely treats with this hotel such as the delicious cocktails, the pool lunch and bar service, the friendly staff, beds and pillows are really comfy. What lets it down is the basics - towels in bathrooms are dated, the door of the bathroom stays closed so the room is damp, and in need of a redo. On our last day a lot of staff slow down around you and pretty much hover to get a tip, which is the norm i know in SL, but it still disheartening.

Overall lovely hotel, sitting by the pool or beach all day is amazing! Both of which we found to be really spotless. I'd still recommend.

Leisure Friends

8/10

Excellent

24 Jan 2019

Verified traveler

Very good place to stay with a lovely breakfast. Our price didn’t include breakfast and probably could at that price.
Staff were quick to answer any request.
Great position, wonderful pool and beach.

10/10

Exceptional

05 Dec 2018

Verified traveler

very nice hotel the train beside the hotel is the only bad thing .

4/10

Poor

04 Dec 2018

Carmen

Very low service standards, outdated hotel

Service was really bad, we order some soda and it tooled them an hour to send to the room.
We had made two separate bookings as we decided to extend our stay, but didn't make it for the first night; that first night rate included breakfast and not the second night, reason why we requested it to be transferred to the second night, receptionist said they will check with the manager and call us on our room, but this never happened.
Very disappointed with the service of front desk.
This hotel is quite old, I will not recommend it.
Also for a nice beach, rather go to Mirissa and not to Bentota.

Friends

6/10

Pleasant

25 Nov 2018

The view of the beach is great.

Staff were pushy and room service was a constant battle.

Food was good

Leisure Friends

8/10

Excellent

01 Oct 2018

Kannadasan

Amazing hotel with amazing breakfast

We a family of 12 adult and 1 child recently stayed in this hotel for 2 nights. Our initial encounter was not pleasant as we have arrived at 5pm only but our rooms were not ready. After a 7 hour journey from Nuwara Eliya to Bentota, we were all knackered and just wanted to get into our rooms to rest but was delayed. The manager tho had upgraded us to the rooms right infront of the pool. Though the upgrade was timely but we had to wait for each rooms to be given the keys. However the manager made up for it again by providing us with light snacks.

The rooms were amazing and the beds were extremely comfortable. Imagine waking up to the pool and the beach right infront of you. The sunset was a spectacular view as well.

Breakfast was amazing with vast spread of food. From continental to english to typical Sri Lankan food. Heard the dinner was good to tho we opted t have it outside.

Overall we really enjoyed our stay in The Surf Bentota and would highly recommend to anyone.

Family

10/10

Exceptional

25 Sep 2018

Bhupesh

Great Hotel Really long Great beach front 2Pools

Amazing location
Friendly Staff
Pristine Beach with soft Sand and a very long beav front
Though I was very early at the property with a check In time of 2:00 pm the staff was able to arrange for a room and check me in
The rooms are very spacious and I had the larger room category even the smaller once looked big comfortable.
Very clean room and very spacious and clean bathroom
All rooms are ocean facing and so it's a great advantage for this property...
This also makes the Beach Front a very large one for this property

The Bentota Beach is very clean and beautiful with very less local people venturing on the Beach and if they do they usually keep to the public area and also very friendly and non intrusive.
The property has 2 well placed and beautiful Long Pools - really long probably 150 mtrs
And just a step outside my room with a comfortable sitting
Hotel also offers some group activities

The beach offers a lot of water sports such as surfing water scooter and even para gliding as option..

The hotel itself has a great breakfast spread and even better dinner and I had taken a package inclusive of Dinner which actually worked really well for the kind of spread and real value for Money...

Not to mention the Live Piano Recital during the dining and an in house club / Disco

This property is a short 5 min walk from Bentota Town so easy access to all amenities such as Currency Exchange ATM and Bank local shopping and wine / Beet store

Friends

8/10

Excellent

04 Apr 2018

Verified traveler

excellent! The Seafood restaurant could be better.... but on complaining on the quality of the fish, the chef personally came and re did the fish. The Chef and other staff did make sure from that point on that we were happy with the food.... the buffet morning and evening is a good spread and overall the experience was wonderful.... was one of the highlights of the trip. thank you.

10/10

Exceptional

26 Feb 2018

Prasad

Recommended resort

Our stay (only for one night) was superb.The room on ground floor facing the ocean was spacious and clean.A/c and all other gadgets worked well.The staff was courteous and helpful.The breakfast spread was outstanding in variety and quality.The only glitch if I may call it so was that the large bed had a wooden collar about 25 cms above floor 25 cms wide all round, ostensibly to get off gently.I got my shin hit a few times (bumped into it),never seen anything like that before

Partner

10/10

Exceptional

17 Feb 2018

emmadavid

Great location by the beach. Great stay.

My partner and I stayed at the Surf Hotel for 10 days in February 2018.

Our room was a good size with a comfy double bed, good clean bathroom and a great view of the pool and beach from our balcony. We could literally roll out of bed and on to a sun lounger in the morning and roll off the sun lounger into the sea...fantastic location.

We stayed bed and breakfast, this was great for us, there was a good choice of food on offer. The omelette station and the fresh fruit cut and prepared on request was a real bonus for us! We never went hungry.

There are plenty of nice restaurants very close by. The hotel also has a tuk tuk station right outside with drivers happy to take you where ever you need to go and always very helpful.

The hotel staff were always very helpful and always had a smile on their face, the service at times was very slow but it was a small price to pay.

We had a very enjoyable stay, very relaxing and would definitely stay at this hotel again.

4/10

Poor

11 Feb 2018

Ashish

Great beach side location, badly maintained room

The beach views from the room and the fact you could just walk out of the room and on to the beach sand was just awesome. The sunset view from the beach was great too.

The room and service though was hardly worthy of the 4.5 star rating they had. My wife and I arrived at the hotel around 5 PM, but our room wasn't ready and they made us wait a good 10-15 minutes before getting us to our room. The room itself was not well maintained, from paint peeling off the walls to rusted door hinges and sink drain, scratched furniture and a sink that drained really slow. Judging by the room's state, I would have thought of it as 2 stars.

The buffet looked great but seemed over priced ($25 per person). I skipped it and went to their cafe, where the prices were more reasonable. Ordered pasta and veg fried rice - they both tasted horrible, so we ended up not eating it and walked out to a nearby restaurant for dinner.

Partner

2/10

Poor

29 Jan 2018

Tahlie

Do not stay here! Horrible

This is was the most disappointing hotel ever, it is very expensive, dirty and old, don't waste your money!!! Worst hotel for our honeymoon. There is train station right outside so don't excpect to sleep much, the walls are very thin, you can hear everything, the rooms are very run down and the air conditioner is very loud. On our second day we had three people knock on our room door, pushed their way through and said we need to change your mattress. Unsure what was going on we said okay we will leave and come back. 3 hours later we returned to no bed and all of the pillows and doona on our luggage? I wasn't feeling great so I wanted to lay down in the cool air but we couldn't! So we had to wait another 20mins for them to fix it!!! That same afternoon I asked for a taxi the next day, they called us at 9pm to confirm when we were checking out. The next morning they called our room at 7:30am to see when we were leaving!!!! I was fast asleep after not sleeping at all that night due to the train and noises, when I told them I was asleep they laughed...
The food options here are horrible, at one stage we ordered a side of French fries to have the tomato sauce (ketchup) served in a shot glass that had pink lipstick stains on it... gross! And might I add the chips were cold... I don't understand how they could be so cold!!!
If you want to no how to call reception or room service, don't bother, there are no menus in the room and no information about the hotel at all!

4/10

Poor

14 Jan 2018

Verified traveler

Overpriced, Unhelpful Staff and terrible service

Our room had ants and termites all over. The bed covers had stains everywhere. The staff was extremely unhelpful with a lack of coordination. We had to explain ourselves repeatedly and were not given a new room nor any other benefits to compensate us despite the huge sums we paid expecting quality service. Far too overpriced. Only positive was that it was right in front of the beach.

2/10

Poor

07 Jan 2018

anonymous

Terrible hotel. Not even one star

Very dirty room and very unhelpful staff. We were booked in deluxe and slyly given superior until they got caught. Very very very bad experience. Ruined a great holiday

4/10

Poor

30 Dec 2017

Vaibhav

Ants, no A/C. Poor understanding by staff. Unkempt

Staff is poorly trained. Rooms have ants, maybe even bed bugs. Rooms are not very clean, A/C does not work in rooms properly. Potential to be great because of then location but what a disappointment. They charge room fare upfront, so you are stuck after the first night. Manager on duty was not able to provide any compensation for the inconvenience.

8/10

Excellent

26 Dec 2017

Khaled

Large Hotel By The Beach

Large Hotel With Large Pools

I stayed at The Surf Hotel, Bentota for 2 nights. The hotel boasts a prime location on Bentota Beach. It covers a large area of land and it has two nice swimming pools, one of which is 52 meters long. They are both clean and well maintained.
The rooms are large enough and have a balcony that overlooks the beach. However, they are infested by ants and other insects. We had to call the reception on two occasions to spray insect repellent. I had to use my personal mobile on both occasions as the room telephone was out of order. Moreover, the furniture needs renovation.
The staff were very prompt and helpful and deserve a thumb up for their promptness and amiability.

Breakfast is copious with many Sri Lankan specialties. Wherever we go in Sri Lanka we are informed that food is halal. I really appreciate this gesture from the Sri Lankan government which has made it mandatory to hotels to cater for Muslims. We also had dinner at the hotel coffee shop and enjoyed the seafood platters, though the salad portion was very little. We found out that the prices at this coffee shop were reasonable compared to other outside eateries.

Overall, we enjoyed ourselves especially at the surf a d we had the opportunity to meet the squirrel there.

6/10

Pleasant

18 Dec 2017

Jamshed

Bad Value-for-money

What works for it - lovely beach, locale, good sized room and bathrooms, friendly and helpful staff.
What doesn't - Poor housekeeping, limited dining options, overall hotel needs renovations desperately.
Coffee shop is simply poor. Room service = Coffee shop menu.
This hotel pretends its 4star or 4star + but hardly feels it. In fact there is nothing luxurious about any of it, neither the lobby nor the rooms. This is a Bad-value-for-money hotel with a great beach as its saving grace.

Family

8/10

Excellent

06 Dec 2017

Rosie

Great Lication

Great location and good value. Only downside is the restaurant staff. Lots of staff but no coordination. Several waiters spoke to us about our drink choice but no drink arrived until we had finished the main course. Completely spoilt the meal. Hotel is in lovely location and very good value. Great small restaurant across the road!

6/10

Pleasant

30 Nov 2017

Verified traveler

Disappointment in paradise

The hotels age is around 40 years old. It is a bit tired. Greeted by very friendly staff. Stayed 4 nights.
Hotel exist in the 70's desperately needs a 21st century upgrade. Pool areas very good.
Breakfast was good.

8/10

Excellent

24 Sep 2017

Ofelia

Nice hotel in front of the beach

Very helpful staff, excellent breakfast buffet and lunch / dinner food selection. Very comfy rooms, spacious and with sea view.

10/10

Exceptional

29 Aug 2017

Verified traveler

Best location on Bentota Beach front

Wonderful location on Bentota beach front having 2 pools and 2 full service restaurant and 1 cafe with gyms, disco and Arabic sisha lounge on beach front. Very easy access to the sea.

6/10

Pleasant

24 Aug 2017

sri

Great hotel... very poor housekeeping...

The bad
Housekeeping Staff needs to be trained better. No towels in room, no towels even after reminding twice, extra bed missing in room. Staff is inexperienced to run a 4 star level hotel

The Good
Fantastic restaurant, location, pools and outside area impeccably maintained, I asked them a request to arrange a birthday cake on short notice and they came through

In short definitely a 4 star facility but with a 3 star customer service... if the improve their service it is one of the bast places to stay

2/10

Poor

05 Aug 2017

natalie

Bed bugs

I got bitten by ned bugs whilst here they took over 2 hours to move pur rooms no apology and was meant to receive a \"fruit\" basket after complaining and did not get that. Also when i checked out they tried to charge me twice for food and had nothing from them not even a sorry i am covered in bites and who knows if i am carrying them in my luggage as was not even offered to fumigate our belongings. From the moment we walked in we were treated like 2nd class as we had backpacks, tried to charge us $50 for a 2 hour early check in, ask for beach towels and get ignored again the room was not clean half stocked \"toiletries\" and ant infestation. My last 2 days of my holiday ruined by poor staff and i am covered in bed bug bites all over me as well as my face. I never complain but i am so upset with the whole service . On check out we are asked to come again and he will sort a discount but could not sort anything before waits until we pay then says it and laughs at us overall a disappointment and upset!

10/10

Exceptional

15 Mar 2017

Gershon

The staff at the hotel was very nice. And the lady at the front desk went out of her way to help.

10/10

Exceptional

05 Mar 2017

Verified traveler

Great buffet, close to beach, attentive staff

Family

6/10

Pleasant

01 Mar 2017

Verified traveler

3 star hotel, 5 star beach

If you're looking for a real 5-star experience, this is not the place for you. The beach is fantastic but the rooms are lackluster and service is horrendous. We were scolded for trying to order a drink in the lobby, the beach towels are stained and ripped, and the attendants at the beach were completely unwilling to assist. The food is okay but room service is not - and expect to call multiple times for bottles of water, extra towels etc.

Family

8/10

Excellent

19 Feb 2017

John

Great place for beach time.

This is a great place to relax after the hurly burly of travel across Sri Lanka. It has a private beach so a nice break from the usual hassle of vendors touting their wares. The sun beds on the beach were comfortable and well maintained although you do need to claim one early in the day. The room sizes were adequate and have a great view of the ocean. The breakfast menu was wide and varied - something for everyone. The only downside of our stay was an attack by what we suspect were bed bugs toward the end of our stay. However on reporting this to the management it was dealt with quickly and efficiently.

Partner

10/10

Exceptional

15 Feb 2017

Karen

Amazing location and relaxing

The Surf Hotel is ideally located 100m from the train station in Bentota. The grounds are beautiful and overlook the sea. Staff are extremely friendly but service can be a bit slow. There's 2 pools and loads of space to chill out and relax. Breakfast buffet is exceptional with a great variety of fresh fruit and local Sri Lankan cuisine.

Partner

6/10

Pleasant

11 Feb 2017

Verified traveler

Mixed Feelings

The location on the beach is wonderful, and you are able to go swimming in the ocean.

The rooms are okay. We stayed on the second floor and had a great view of the sunsets. We only received two scratchy towels daily in the room.. Staying in a hotel, of course you know that people have stayed there before you, but you don't really want to see that other people were there, if you know what I mean. When we checked into our room, I was a bit shocked- sand in the shower, long hairs on the floor. Not what you expect when you are paying over 200 USD a night.

The breakfast buffet was okay.

Overall, we were quite disappointed with the food at the hotel. There are not that many other restaurants options nearby, so we ate all of our lunches, and some dinners at the hotel. Many dishes on the menu were not available. Surprised me that they never had any king coconuts throughout our entire stay. One day we ordered a pizza (which we rarely order on holiday). It was a frozen pizza that they had just heated up... and it cost more than what we pay for a fresh pizza in Sweden.

The best part of the hotel was the spa, which we visited a few times. More expensive compared to the other spas in Sri Lanka, but the service was professional and the women from Bali are really friendly.

So much potential, but not worth what we paid.

Partner

10/10

Exceptional

09 Feb 2017

Sara

very nice hotel

It is very nice hotel, only few steps from the beach, the view from my patio was superb, clean with good air-condition, and the staff are very friendly

10/10

Exceptional

08 Feb 2017

Natalie

Nice hotel on the beach.

A wonderful five days in heaven. Everything was perfect and there was nothing we would change. Food was good and something for everyone, we mostly enjoyed swimming in the ocean, but the pool areas were great as well. We are coming back next year.

10/10

Exceptional

04 Feb 2017

Verified traveler

What is not to like?

Food excellent, pool area, both of them, great., beds comfortable, staff friendly and servicemind. We will be back.

6/10

Pleasant

04 Jan 2017

Verified traveler

Service was average and it took forever to get a drink by the pool but location and views are great.

Partner

4/10

Poor

03 Jan 2017

Verified traveler

Avoid this hotel

Paid USD260 for a beach facing room. Was very disappointed upon check-in as the room assigned (1) had a bad smell, (2) aircon was dripping, (3) walls had holes in them beside the bed, (4) main lights on ceiling were not working, (5) heater for shower not working hence no hot water, (6) no bath towels and shower foam in room was already half used when I checked in.

As a frequent traveller, this was the worst experience and property I've come across. The staff finally assigned a
new room by evening time - which was in a significantly better condition.

Only redeeming part of the stay was fantastic beach view, access to the beach, and lap pool.

Family

6/10

Pleasant

13 Dec 2016

akapi

Excellent location and views

Our initial reaction of 'wow' when we saw the view of the sea outside the patio doors of our ground floor room, very quickly changed to 'oh no!' when a few mins later we discovered that the handle on the door to the bathroom was broken, the TV did not work, the telephone did not work and the door of the mini bar (which was locked!) was a bit grubby! The staff transferred us to another room where again the telephone did not work but was changed by housekeeping. In the bathroom there was no provision for keeping shampoo, shower gel etc other than on the floor! The handle of the patio door broke during our stay. The best features of the hotel were the view and accessibility to the beach - you just opened the patio door and walked about 40 meters to the lovely clean beach, and also 2 swimming pools, one of which was about 50 meters (the longest i have seen in a hotel).
We were a bit disappointed with the restaurants in the hotel. The main restaurant only had a buffet at night. The seafood restaurant only had seafood cooked continental style and the a la carte menu in the cafe comprised sandwiches, burgers, pizzas and pastas! On complaining to the Head Chef, Chandika, about the lack of Sri Lankan food on the a la carte menu, I was impressed that, having fully agreed with my view, he agreed to provide a simple Sri Lankan dinner in our room.
All in all we eventually had an enjoyable stay at the Surf however the hotel would benefit from upgrading the rooms which will be done in 2017.

6/10

Pleasant

19 Nov 2016

fahad m

Hotel well in the price of 75 $

Hotel well in the price of 75 to $ comprehensive taxes

10/10

Exceptional

01 Nov 2016

Tareq Ziad

Nice hotel nice pools on the beach

The hotel is great and we reached the hotel early and the receptionist tried his best to secure A room early staff friendly and professional the pools and the rooms and the beach is more than wonderful, the hotel's location is excellent

8/10

Excellent

14 Sep 2016

Dalia A Wazerah

Wonderful hotel on the beach, all rooms are looking to the ocean and really its a breath taken. nice beach to swim and to surf for beginner, The swimming pools are just steps from the beach. Great spa. Staff are helpful and friendly.. Every thing was nice in our stay.

Family

6/10

Pleasant

10 Sep 2016

Verified traveler

The hotel location is bueatfull but the service is very slowly .

8/10

Excellent

08 Sep 2016

Madi

Good relax

Hotel was intermediate there comments like problem on mixer between hot and cold water bath.also some insects found but overall accepted and good for relax.

Family

4/10

Poor

31 Aug 2016

NOT 4 STAR MORE LIKE 2STAR

REALLY DISAPPOINTED. HOTEL DIDNT LOOKANYTHING LIKE THE PHOTOS. VERY 2 STAR FEEL.PAYMENT FOR 5 NIGHTS TAKEN UP FRONT, WE LEFT AFTER 48 HRS, NO REFUND.
PHONE IN ROOM WONT RING OUTSIDE LINE - HAVE TO QUEUE IN RECEPTION. DECOR VERY DATED AND BASIC. LINEN VERY POOR QUALITY.
BASICALLY 2STAR EXPERIENCE AT A 4 STAR PRICE

Family

10/10

Exceptional

14 Aug 2016

Amy

Great stay

Great stay. We only stayed for on night but it was luxury we would definitely come back here.

Family

8/10

Excellent

13 Aug 2016

Verified traveler

The surf is a great resort! The people at surf are so helpful and nice. Being right on the beach made it easy access to the sea.

6/10

Pleasant

25 Jul 2016

Verified traveler

A Weekend getaway

It was a good stay. Hotel has been refurbished. The pool was great and large! The bed in the room is quite dangerous though, all of us kept knocking our feet on the bedsides. Breakfast we good!

Family

8/10

Excellent

18 Jun 2016

chithra

Right on the brach

Amazing view from the hotel room. Private beach. Breakfast is good.

4/10

Poor

24 May 2016

Anshuman

Poor service; think before you stay here

pathetic service; no concept of customer service. No water supply in the room during the morning, phone calls went unanswered, bugs in the room (my daughter had a huge bite and the hotel staff (guess it was the manager on duty) on being shown just said ok. house-keeping is poor, they do not even refurbish the used shampoos, conditioners, etc. they do not even pick them up from the bath area and put them in their respective locations. A/C did not work, when told someone came did something and said that it was working (we were very careful and did not leave the balcony door open). Overall, miles to go in their service; first get an attitude of service, then service quality should follow

Family

8/10

Excellent

12 May 2016

Shane

Good Hotel!

Good stuff: The location of the hotel is beautiful. It's right on the beach and has 2 great outdoor pools with plenty of sun loungers if you prefer. The food in the restaurant was good and cheap too. The room was very comfortable.

Bad stuff: The service in the restaurant was slow and the wifi is poor. The drain in the shower began to smell really bad.

Overall: good hotel

Partner

6/10

Pleasant

10 May 2016

Abdul.R Khobar

nice but u dont want to go to this hotel again

hotel was nice but they gave us an old room with horrebilly old furniture and full of ant room, i asked for other room which was better but i found there some cockroaches in the room and toilet,which can not be accepted for 4 stars hotel, staff was nice and helpfull, i will not go back to that hotel again, it deseve 3 stars but not more for sure.

8/10

Excellent

11 Jan 2026

marco

La posizione vicino alla città è sulla spiaggia

Leisure Partner

10/10

Exceptional

15 Nov 2025

Klaudijus

Fint utsikt

Friends_and_family Friends

8/10

Excellent

18 Mar 2025

Allan

Hotel var fint men der var kun lokale forretninger i nærheden.

Leisure Partner

8/10

Excellent

23 Apr 2022

Trine Heier

Vi bodde på hotellet i tre netter. Det var Sinhalese nyttår når vi var der, og hotellet hadde disket opp med masse leker og god mat. Stranden lå rett nedenfor hotellet. Passer for voksne og barn. Rolig område. Hyggelige og hjelpsomme mennesker som jobber der.

Friends_and_family Friends

8/10

Excellent

16 Mar 2020

Arzu

Would visit again!!!

Loved the location! The people working in the hotell were very helpfull. No communication problem, everyone spoke english.
Beautiful pool and hotell. But hated the incense smell in the lobby and the smaller restaurant. So strong!
Yet, would still come back and recommend!

Friends_and_family Friends