Cinnamon Bentota Beach – Signature Selection

Sri Lanka , Bentota
BENTOTA, National Holidays Resort, Bentota
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20 reviews shown

10/10

Exceptional

05 Mar 2026

Amit

Very excellent property with both river and ocean view. Located at close proximity to Bentota beach. Excellent customer service with courteous staff members. Special mention to the Chef Mr. Sunny Mehta who made sure we are served authentic cuisines especially for my senior aged parents. Thanks to the team and a very strong recommendation to anyone who is visiting bentota

Family

10/10

Exceptional

23 Feb 2026

Stuart

Great hotel with brilliant staff , very welcoming and friendly , will go out there way to help you with anything you need , clean tidy great choice of food , all round cery good

Family

10/10

Exceptional

27 Jan 2026

Mona

Great customer service and rooms. also the restaurants they have are amazing

10/10

Exceptional

26 Jan 2026

Hashinda

Booked as a last minute random stay, turned out to be my forever preferred hotel from now on. The staff from the Front office manager, every single guest agent to the concierge staff member, pool attendees, garden cleaners to the humblest security guard always went out of their way to welcome you with a warm greeting and Srilankan hospitality that comes from the heart. The room standards were exceptional without any faults and the Quality of all F&B outlets including room services was 10/10.

Will definitely be back and recommend to anyone.

Leisure Family

4/10

Poor

17 Jan 2026

Anton

För ett 5-stjärnigt hotell förväntar man sig en hög och genomgående kvalitativ service, vilket tyvärr inte helt motsvarades under vår vistelse.

Under städningen lämnades vårt rum osäkrat då dörren inte var ordentligt stängd av personalen. Detta är en allvarlig säkerhetsbrist. Händelsen rapporterades till hotellet, som bad om ursäkt men inte vidtog några konkreta åtgärder för att säkerställa att detta inte sker igen.

Vi åt även på den italienska restaurangen, där maten tyvärr inte levde upp till förväntningarna – carbonaran var mycket torr.

När det gäller dricksvatten serverades filtrerat vatten i hotellets egna flaskor. Vattnet hade en tydlig lukt av klor eller liknande, vilket gjorde att vi inte kände oss bekväma med att dricka det. Förseglade vattenflaskor erbjöds endast mot extra kostnad (cirka 800 rupees för 500 ml). I ett 5-stjärnigt hotell anser vi att tillgång till säkert och neutralt dricksvatten bör vara en självklar del av servicen, utan extra kostnad.

Personalen var genomgående trevlig och anläggningen är mycket fin, men sammantaget motsvarade upplevelsen tyvärr inte prisnivån

10/10

Exceptional

05 Jan 2026

Deepal

Overall excellent place to stay - from start to finish - service is amazing and thanks to all the staff too

10/10

Exceptional

17 Dec 2025

Anders

We stayed 4 nights.

Absolutely wonderful! Here you get a high-class hotel with a consistently high level. Very nice, well-renovated/built rooms with a high standard, wonderful hotel/pool area, walking distance to the wonderful beach where the hotel also offers sunbeds free of charge, well-stocked gym and much more. large breakfast buffet, both international and local.

The service level is incredibly high where you want to give that little extra all the time. High professional service level on everything from cleaners, reception to bartender and the service staff who take care of the pool/towels. They usually know what you will ask for before you do it. such as wifi passwords to adapters to charge your mobile phone.

We can highly recommend this luxury gem! For me and my daughter it was a perfect start to our adventure in Sri Lanka! Anders and Emilia from Stockholm / Sweden

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Cyrille

Outdoor space, with beautiful, lush garden, direct access to the beach and facilities (one of the largest, nicest pool we have ever seen) as well as the beautiful architecture of the main building easily justify a 5. The room would be 3 only, hence the 4 on average. The rooms are large and have largely kept their original style and furniture (a plus) but felt tired. The carpet on the floor was worn out with a dodgy large brown spot. The aircon couldn’t be adjusted. It was either very cold and noisy or no aircon at all. We had to go for no aircon which meant a musty atmosphere given the significant external humidity. One of the lamps was damaged. Staff generally nice and helpful. There was a wedding in the hotel for two of the three days. Manageable but quite noisy at times.

4/10

Poor

22 Oct 2025

Maitha

When I checked in I was told my room covers for 1 adult free breakfast this was a surprise to me as we are 1 adult and 14 yo snd 9 yo I had to pay extra 500 USD for 6 nights never going to book on Expedia again no transparency I felt tricked for this price! First night dinner in the hotel’s main restaurant my 9 year old had vegetable noodles and second morning spent it throwing up from food poisoning no compensation whatsoever from hotel! We started our holiday on a bad note for sure. Then 3rd day I used the lift and out of sudden power went out and lift dropped from 2nd floor to ground it was scary and painful dropped I’m thankful my kids escaped uninjured reported it to reception but no one seemed to care they just told me oh due to power shortage no apology nothing and then went to breakfast afterwards and server kept insisting in selecting my sitting area although restaurant is empty due to low season I was already shaken by the whole thing I just needed to sit down and breath! However the House keeping services were the best 5 star service I wish the rest mirrored their service. Overall hugely disappointed from my experience!

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Jeganiwas

Natural Pool is a must try.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Jens

Very personal service despite being a mid sized resort hotel

Friends_and_family Family

10/10

Exceptional

18 May 2025

Vihan

We had an amazing 2 day stay. Place was gorgeous, with 5 star rooms and service.

Food was also great with more options than you could think of. If you’re looking for extra activities, there is a spa and a list of water activities to do at the beach or on the river.

Definitely recommend

Leisure Family

10/10

Exceptional

11 Mar 2025

Naresh

Good Hotel

Nice Architecture The dinner and breakfast buffets were the best

Friends_and_family Family

10/10

Exceptional

27 Feb 2025

Haruka

We arrived at the hotel late at night, but was greeted with a great surprise that our room was upgraded to a corner suite! (as other rooms were fully booked on that day)

The view from the room was fantastic with river, pools, sea views on the both sides.
Also there were Dilmar tea prepared in the room which we enjoyed so much during our stay!

The highlight for me was the breakfast - the restaurant was so beautiful, and the food was amazing with lots of Sri Lankan and other food options!

Very accessible to the peaceful beach and we enjoyed the sunset on the beach bed too.

I would really love to stay longer in this resort, so would definitely be back soon!

Leisure Friends

10/10

Exceptional

25 Feb 2025

Anna

Outstanding!

We had a brilliant stay. Our room was gorgeous, the grounds and facilities were beautiful and the service was 10/10. Special shout-out to the pool bar staff for being particularly great and the management for shorting out a last minute request to extend our stay there.

Partner

10/10

Exceptional

12 Feb 2025

Verified traveler

Great resort great service and friendly staff

Friends_and_family Family

10/10

Exceptional

31 Jan 2025

Sudeep

Awesome place to stay

Amazing place. I was a little hesitant to book this hotel, thinking it was an old hotel, boy I was wrong. the food was great, the beach is right there and the staff are friendly and courteous.

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Janak

The resort was good and enjoyed the stay overall. Nice view of the sea.
But service was not up to mark. The operator will not respond promptly. House keeping took long time to provide service. On some days even water bottles were not available and we had to ask for.
Food was okay.

Friends_and_family Family

10/10

Exceptional

23 Jan 2025

Katie

Heaven

Beautiful destination - lovely appointed rooms with beautiful hotel amenities and pools

Friends_and_family Family

10/10

Exceptional

11 Sep 2024

Gowri