Cinnamon Bey Beruwala

Sri Lanka , Beruwala
BERUWELA, Cinnamon Bey, Moragalla, Beruwala
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50 reviews shown

4/10

Poor

10 Jun 2025

Amit

The bedsheets and mattress were wet and some moist smell was coming. One half of the bathroom sliding door was broken. The beds are very small for twin beds’ size. There was no proper process/queue for check-in. It was not managed properly and anyone was coming in between and was checking in. The hotel seems to be overcrowded. The beach was not accessible. There were stones and fisherman boats were there which made the water smell oily and bad. The only good thing in hotel was swimming pool and food. I tried calling reception to get my room upgraded or changed but the number call was transferred and disconnected eventually. Not sure how it is rated as 5 star. Overall we had a really bad experience, not at all worth the money we spent.

Leisure Family

10/10

Exceptional

01 Jan 2025

Verified traveler

Stay was amazing! Great location

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

Sureshkumar

Great hotel with very friendly staff! One of the best breakfast buffet in Sri Lanka. Staff are very friendly and respectful. Only suggestion is to expand the gym area with better air conditioning

Leisure Family

8/10

Excellent

26 May 2024

S Chandula

We had a small situation where when we switched off the A/C the whole room was dripping water as later I found out that the walls are made out of clay. So all our bags and the entire room got watery…but other than that, staff was extremely professional and friendly, location is beautiful as well. Wish the parking situation was better, overall it was a great stay

Leisure Partner

8/10

Excellent

15 Nov 2021

Samuel

Business_and_leisure Self

8/10

Excellent

14 Mar 2020

Verified traveler

The resort was beautiful. Four different restaurants and multiple bars. Didn't need to carry any cash or cards. Charged everything to the room and then you pay at check-out. However, we felt that some of the rooms needed to be updated. The style of most rooms included wall tiling which looked old and dingy. These tiles were also around the head of the bed and no head board, so sleeping by the dirty, old tiles, didn't settle well with us. After talking to management about a couple other grievances as well, they were able to find us a new room the next day which was an upgrade to deluxe. With our new room we received complimentary access to the private lounge which included high tea in the afternoon and cocktail hour in the evening (all complimentary) plus access to the private deluxe pool. We spent 3 nights there total.

Leisure Partner

10/10

Exceptional

13 Feb 2020

Stephon

Nice Way to Close The Trip

The property was well organized and had a lot to offer. Three restaurants, two pools, a gym and direct access to the beach. The staff was very accommodating and allowed us to have a late check out of 2pm on the last day and also allowed use the property’s facilities after our checkout as our flight was late in the evening which was greatly appreciated. The food was good and had a lot of variety and the rooms were spacious and well maintained. The evening entertainment wasn’t groundbreaking but it was a nice touch and created a decent atmosphere for the evening. Overall it was a good stay and a great value for our money.

Partner

8/10

Excellent

03 Feb 2020

Meeth

Beautiful hotel with friendly staff and great choices of cuisines. Rooms are spacious and comfortable with endless ocean views! Thoroughly enjoyed our 2 night stay.

Partner

8/10

Excellent

13 Jan 2020

One of the best buffets in all of Sri Lanka, dont miss out on the afternoon tea it was one of the best we had experienced in the world. Next to a beautiful public beach. The staff where all so accommodating and went beyond all expectations to make our stay memorable.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2019

emil

The Resort is Excellent.. Great big breakfast buffet, the pool is great, the staff very friendly and helpful. The room very comfy and the room service as well very convenient. Would definitely recommend staying in this resort.

Leisure Friends

2/10

Poor

24 Sep 2019

Verified traveler

They have some KIDS activities which gets closed by 6.30 PM. and then the kids have nothing to other than watching the smokers or the drinkers. I told the Manager but he did not extend his services. For the steep price this is not worth for kids. They had a restaurant where I found a POOL Tables when I asked him said its only for Deluxe Room Members. When I told him I would like to play. He said its 25$ Entry for Non-Deluxe Members only for that Restaurant. So when you see amenities as POOL TABLE do not take it since it is not for

6/10

Pleasant

18 Sep 2019

Huzefa

Its a good hotel but not that great

Its a good hotel but not that great

Partner

6/10

Pleasant

07 May 2019

Karen

Dont pay for an ocean view room

Paid for an ocean view room however don't waste your money as the view is no different to the garden view, just one level above them. it's a 4-star hotel only, lovely staff generally. You need to ask for the robes slippers as they don't come in the room as advertised. Breakfast is huge and food options are plentiful.

Friends

10/10

Exceptional

10 Apr 2019

FAHAD

Amazing stay

Was An amazing stay. Staff joyful and professional. Location perfect , beach, garden, facilities, food , dinner and breakfast. Pool in huge. Morning activity in the pool was cool. But small issue staff in the restaurants should pay more attention for the guests instead of having side private conversation and playing with the mobiles phone .

Friends

10/10

Exceptional

20 Mar 2019

Verified traveler

Definitely five star hotel

Booked only for two nights, but immediately extended our stay for two more nights. First time we stayed here and we loved the hotel but the highlight was the ability to swim safely in the bay surrounded by the reef. Will definitely recommend to others.

Partner

10/10

Exceptional

20 Mar 2019

Maz

We found our stay at Cinnamon bey Beruwala extremely pleasant. The staff members were always helpful and made us feel welcome straightaway.
The hotel itself was beautiful, and the location was perfect.
We would throughly recommend anybody looking for a relaxing holiday with an unforgettable Sri Lankan experience, to visit this hotel! ☺️

Leisure Family

10/10

Exceptional

16 Mar 2019

Verified traveler

Excellent relaxing experience. Staff are very helpful and friendly. GM Mr Mike makes a point to meet and greet his guests, a very nice touch. We stayed in a Delux room which was well worth it. Afternoon tea and sundown cocktails brilliant. We were lucky enough to have Executive Chef Julinda take us on a fish market experience and we had a Sri Lankan cooking class with a Master Head Chef Marlin, amazing and treated us as royalty. We also were very privileged to visit the hotel professional kitchens, amazing standards of cleanliness and organisation. Hats off to all Chef's to how you pull off the meals - all very tasty and delicious. We would like to make a special mention to Sankani, the Story Teller - thank you for looking after us. Would definitely visit again.

Leisure Partner

10/10

Exceptional

04 Mar 2019

Karthik

Prestine resort stay at a beautiful resort

Architecturally elegant building with a giant pool plus the ocean a 100ft away from the hotel.

Partner

8/10

Excellent

24 Feb 2019

Rohit

Good

Partner

2/10

Poor

22 Jan 2019

Nilka

Security tried to treaten and Intimidate guest

Security tried to Intimidate my friend from coming to visit me it was truly disgusting and there was zero apology from the management of Cinnamon despite many complaints ! Appalling , soiled the entire experience

Family

10/10

Exceptional

16 Jan 2019

Verified traveler

Positive vibes of the place
Will visit again for longer stay

10/10

Exceptional

02 Jan 2019

Verified traveler

Nice hotel. Good breakfast buffet. Go for the deluxe rooms as they have access to a private pool plus free high tea and happy hour service.

8/10

Excellent

01 Jan 2019

Yas

Excellent large pool and poolside area.
Breakfast was good

6/10

Pleasant

31 Dec 2018

Verified traveler

I was given the worst possible room so far away from main stream

4/10

Poor

19 Dec 2018

Verified traveler

Bedrooms are very shabby. Some lights not working /drawer under sink needed repairing. We paid £256 a night and bedroom in no way met expectations for this price communal areas all great but felt retreating to bedroom was such a contrast.

8/10

Excellent

12 Oct 2018

Verified traveler

Great customer service ... will definitely go back.

Family

6/10

Pleasant

29 Aug 2018

Ali

not bad for a 3 stars hotel

Location is ok. good facilities but hotel needs a bit of renovation. more like a 3-4 stars hotel and definitely not 5!

Partner

10/10

Exceptional

22 Aug 2018

Indunil

Great staff,good choice of food and rooms,we had a good time

8/10

Excellent

02 Jul 2018

Verified traveler

Beach Report

No beach activities, chairs on the beach

4/10

Poor

13 Jun 2018

Verified traveler

Disappointing experience but good VFM

This was our first stay at Cinnamon Bey. The overall experience we had , did not live up to the standard of a Cinnamon Hotel.

However good VFM for the rate we paid.

Thanks

8/10

Excellent

22 May 2018

kruti

Nice hotel

Nice property overall spacoius n pleasant. Swimming pool n the lobby area is good.

8/10

Excellent

24 Mar 2018

Verified traveler

good hotel next to sea

staff was frindly, only two issues small gym and no suna.

8/10

Excellent

26 Feb 2018

Verified traveler

Great for a beach break before heading home

This is a beachfront hotel which we used for a rest following our exploration of the island. We were originally given a ground floor room at the far end of the hotel with no sea view. We complained and after one night were given a 2nd floor room with a full and breathtaking sea view. Both of these rooms were classified as 'limited sea view'. The hotel is mainly used for coach trips stopping off for a single night and is obviously catering for these groups. The buffet restaurant is certainly not relaxing and becomes rather boring after a couple of nights. The a la carte restaurants did not offer a good alternative if you had already paid for a meal plan and were expensive to use on top of a meal plan. There are some options along the beach for lunches but no options to walk to after dark for dinner. The hotel puts on some form of entertainment each evening but the bar area is small and not air conditioned - there are also some hungry mosquitoes in this area so its not an ideal place to 'chill'.
The pool is lovely and plenty of sunbeds. If you leave the resort and turn left you can have a good walk down a beautiful beach.

10/10

Exceptional

19 Feb 2018

Shubhankar

A must visit resort in Srilanka.

Resort was excellent. The pool and beach were awesome. The staff was really helpful and they arranged one Cake and delivered it at 12 midnight as it was my anniversary on the day i stayed. Rooms were very spacious and all the rooms have beach view. Balcony was equally good. I must say that this is the best hotel chain in Srilanka. Cheers

Partner

10/10

Exceptional

03 Jan 2018

Dheeraj

Nice and courteous staff.
Awesome location.
Well maintained property.

10/10

Exceptional

23 Nov 2017

Dhruv

Amazing stay

Nice hotel in Beruwala

Family

10/10

Exceptional

22 Jun 2017

Kosala

A stay not to forget!!

Excellent!!

Family

8/10

Excellent

29 Dec 2016

Shrirang

Nice ...except the neighbourhood

Family

10/10

Exceptional

03 Oct 2016

Verified traveler

Access to the private beach is perfect. Great pool and great breakfast.

10/10

Exceptional

11 Sep 2016

Chaitra

Super stay at Cinnamon Bey

The hospital went out of their way to make our early check in comfortable

Partner

6/10

Pleasant

09 Aug 2016

Improvements required

Staff were not as friendly or attentive as they could have been. Had to ring room service several times to remind them to being me an iron. Food order was wrong twice. Had requested child bed in room prior to arrival but this hadn't been done.

8/10

Excellent

27 Jun 2016

Eamonn

Enjoyable, relaxing stay

A nice and perfectly enjoyable hotel. Staff were very friendly and helpful. The pool areas were great.

I was to call out some minor negative points, the rooms looked like they may have had one season too many without a refresh (many bumps, knocks, scrapes, missing hairdryers, irons) and the location is not walking distance to any village/town centre meaning that without local transport, your only dining options were the hotel itself. Positives definitely outweighed negatives, but a refresh would help swing the balance further.

Partner

10/10

Exceptional

15 Jun 2016

Verified traveler

Its overall a value for money Hotel !! Friendly...

Its overall a value for money Hotel !! Friendly staff and close to beach...

10/10

Exceptional

28 May 2016

Verified traveler

Good Hotel with an amazing pool n food options

Spent a night with family, being the last day of our 10 day trip. Was upgraded to the Deluxe room. The room was just amazing. The highlight was the bathtub overlooking the sea.

The buffet breakfast was just an amazing spread as the choice for food in the different restaurants.

4/10

Poor

22 May 2016

Nalin

Not a pleasant stay.

The hotel is not in keeping with a 4 star hotel as it does not have Hot water coming from the taps, sinks are blocked & water fills-up. Day rooms are allocated for long stay guests and though booked as a double the extra 3rd bed in the rooms are not removed and restricts the space in the room.

Family

10/10

Exceptional

14 May 2016

NOEL

relaxing holiday

4 nights very nice and easy stay

Family

10/10

Exceptional

17 Mar 2016

Charles

Relaxing Holiday at the Cinnamon Bey

Good stay
A relaxing 9 day stay
Good service and food
No negatives
Would recommend

Partner

8/10

Excellent

02 Mar 2016

Marcel

Pleasant place, good food, large property

Very good buffet breakfast and dinner, pleasant rooms, big garden and beach. Large walking distance from our room since the property is spread on roughly 400 meters.

2/10

Poor

14 Feb 2016

Verified traveler

disappointing hotel I wont pay 100 USD to stay in it!

6/10

Pleasant

02 Oct 2015

abdul

seriousness of the maintenace dapartment

Electricity problem was there in our room.The trip switch tripped 7 times during our 2 days stay.

Family