Courtyard By Marriott Atlanta Northlake

United States , Atlanta - GA
TUCKER, 4083 La Vista Road
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75 reviews shown

2/10

Poor

12 Apr 2026

Jheimmy

Room carpet dirty. Smell bad. They have a bar of soap in the shower bathroom from I don’t know how long time ago. Look so old. They need spend more time cleaning the restroom

Business

8/10

Excellent

02 Apr 2026

Linda

My stay was pleasant, outside the door of the entrance to get to my room needed some attention.

6/10

Pleasant

25 Mar 2026

Delante

Place smelled like marijuana

Self

10/10

Exceptional

25 Mar 2026

Tanya

The food was great

Friends_and_family Family

2/10

Poor

08 Mar 2026

Michelle

I have stayed at this hotel several times over the last 10 months, and it has started declining the last few visits or so.. the last few times, the beds have been horrible, and the smell of weed is so bad, like they are smoking it in the hallways.. it comes through your air vent, and smells up the whole room.. it’s awful.. before, you would just smell it while outside, but this last time, was the draw for me.. I swear I got a contact high just walking in the hallways.. I never complained, because honestly they couldn’t have did anything with the smell, and I just toughed out the 2 days with the horrible bed, because I knew I wouldn’t be coming back.. we stayed in the one in conyer, a few months back, and it was nice, clean, bed was great and the staff was excellent.. that’s where we will be staying from here on out.. I hate that I had to write this review, because I love this location, but it’s just not worth the money any longer.. it seems to be going down hill, since that manager Sean,( Shawn) left! or whichever way you spell it..

Partner

8/10

Excellent

04 Mar 2026

Ernest

Quiet and accessible to eating, gas, groceries, hwy and other amenities. Everything was good but the TV volume was very low. Maintenance came to help but the volume even being turned up alll the way to 92db

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Salina

Clean room, staff was helpful and very attentive wish i coulda stayed longer i will definitely book this room again

Self

10/10

Exceptional

13 Feb 2026

Emory

The staff was really friendly and the room super clean. Small amd quaint.

10/10

Exceptional

23 Jan 2026

Denitra

Easy parking

2/10

Poor

18 Jan 2026

Johnny

I recently stayed at the Courtyard by Marriott Atlanta Northlake (in Tucker, near Northlake Mall) and it was one of the worst hotel experiences I’ve had. I booked through Expedia, which clearly stated free breakfast was included – turns out that’s not the case here. The hotel charges for breakfast at the Bistro, and no one at the front desk seemed to know anything about third-party bookings or inclusions. It took two phone calls to the desk (where they were clueless) and then a frustrating conversation with the manager just to get some resolution. This wasted a chunk of my vacation time dealing with basic misinformation.
The room itself was poorly maintained. The phone in the room didn’t work at all – completely dead, which is inconvenient for something as simple as calling the front desk.
The bathroom was even worse. The ceiling paint was peeling and falling off in chunks – looks like water damage or just neglect over time.

There was also hair already in the shower when we arrived – gross, especially since the room was supposedly “ready” before check-in.

Leisure Partner

2/10

Poor

11 Jan 2026

Celena

shower head

4/10

Poor

08 Jan 2026

Latasha

Bad customer service…a housekeepers need to do better Cleaning A/C and the trimming of the doors is rusted Curtains need to be updated

Leisure Family

10/10

Exceptional

04 Jan 2026

Denitra

Parking was great rite outside room
Very spacious

Partner

8/10

Excellent

01 Jan 2026

Gwen

Parking was well lite. Staff was attentive and courteous at check in.
No extra bedding for pull out sofa sleeper. Had to remove some linen from king bed to accommodate the pull out.

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

PASSION

Staff was nice. I can tell the hotel is going through renovations so it's definitely not the standard id normally stay at but it wasn't horrible. The room was clean.

Leisure Self

10/10

Exceptional

18 Dec 2025

MUNHO

It was so comfortable during my previous stay..
and the staffs were very kind

4/10

Poor

29 Nov 2025

Hiromi

The bed was not made yet in the room.

Leisure Family

4/10

Poor

03 Nov 2025

Leidys

We stayed at this property from Thursday to Sunday and room service was never provided to our room, despite bringing it to the hotel’s attention the first day it happened. We had no clean towels, garbage was never picked up, sheets were never refreshed. Nothing. Imagine the disappointment getting to the room close to midnight, BOTH NIGHTS, and seeing it in those conditions. Then we try to use the phone to reach hotel staff and the phone doesn’t even work. We had to walk all the way to the front desk, BOTH NIGHTS, at that time to inquire about this and ask for fresh towels. They also stated there was no one in management we could speak to until Monday. To make matters worse my AirPods were left by accident in the room upon checkout and I am trying to confirm with hotel so I can have a family member come pick them up but It is Monday and I am still trying to get a hold of someone in management that can address this but no one has called me back despite all my attempts.
I will not be staying in this hotel ever again and do not recommend it to anyone.

Leisure Family

4/10

Poor

29 Oct 2025

Keena

Bathroom door didn’t close properly, morning staff except for manager were short with me when I asked about house keeping, and no one answered the phone to the front desk in the middle of the day m

Leisure Self

2/10

Poor

26 Oct 2025

Jowayne

Horrible lady that checked me in. Should be working in a back room away from human interactions. Poor service!

Business Self

2/10

Poor

24 Oct 2025

Laquita

Ceiling in shower was peeling off while being used like they had prior leaks they painted over

6/10

Pleasant

17 Oct 2025

Charlene

The bathroom smelled like urine.

10/10

Exceptional

09 Oct 2025

Jeffrey

Friendly Staff.

4/10

Poor

08 Oct 2025

Norman

Ice machine not working, areas by side entrance dirty no disinfectant in gym area, hard to get towels and coffee for the room. Initial reception poor not identified at platinum elite

Leisure Partner

4/10

Poor

04 Oct 2025

Kathryn

The room was spacious but not very clean. The mini fridge was so tiny it wasn't worth having in the room at all.

Business Self

10/10

Exceptional

28 Sep 2025

Natalie

Overall stay was good

Business_and_leisure Partner

6/10

Pleasant

21 Sep 2025

Arlishea

No phone in room

Leisure Partner

10/10

Exceptional

20 Sep 2025

Robert

Thank you

6/10

Pleasant

19 Sep 2025

Robert

This prolwrty has been under construction as long as i can remember

Business_and_leisure Partner

2/10

Poor

19 Sep 2025

dat

Pool was closed and that was the main reason why we wanted to stay at the property

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Cierra

The property smelled good as soon as we walked into the building and into the room . Everything was really clean .

10/10

Exceptional

31 Aug 2025

Keisha

Amazing

10/10

Exceptional

26 Aug 2025

Rick

Great Location! Easy access to highway, shopping and restaurants! Staff very helpful and property is clean and safe.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Albert

Good staff. Elevator wasn’t working. Otherwise, a nice stay.

10/10

Exceptional

17 Aug 2025

Jay

Ensure showers are cleaned properly

Partner

10/10

Exceptional

17 Aug 2025

Khalif

Great stay

Leisure Self

10/10

Exceptional

16 Aug 2025

Torre

I enjoyed it

8/10

Excellent

11 Aug 2025

Janine

I did not request a Handicap room and they would not move me. Front desk lady was not friendly at all. Weird that there wasn't a microwave in the room and no shower curtain of any kind, which pretty much flooded the entire bathroom.

8/10

Excellent

07 Aug 2025

Azhia

The host who checked us in was absolutely wonderful.

Leisure Partner

6/10

Pleasant

02 Aug 2025

Verified traveler

The lock wasn't working and there was no other room was available. Pretty mediocre.

8/10

Excellent

21 Jul 2025

Gregory

Needed elevators

Leisure

10/10

Exceptional

21 Jul 2025

Alexis

Love this place absolutely nice!

Leisure Self

6/10

Pleasant

18 Jul 2025

Brian

Both Air conditioning and fridge were broken for 4 days. Also little things like no ice bucket available and no cups for in-room coffee machine. Requests to front desk for repairs were ignored. GM got involved - was very nice and fixed both a/c and fridge for us, comp'd us 2 nights. But broken a/c in Georgia in July was a lot. I won't be back.

Leisure Partner

2/10

Poor

18 Jul 2025

Joseph

From the moment I stepped in and spoke to the receptionist I questioned my hotel choice. The woman was unpleasant and was not helpful. After our interaction I was stunned that this was at a Marriot property since all of my stays I would consider top shelf. I figured she wasn’t a great rep of the company and know it happens to the best of companies. Then I got to my room and realized it wasn’t just her that was the problem. It’s apparent it is the entire staff at that location. The room was disgusting. From the second I walked in I could smell the overwhelming aroma of cigarette smoke mixed with air freshener. I went back to the lobby and told her I requested a non smoking room and she was adamant it was and couldn’t move me as they were booked. I went back and even found cigarette burn marks on the furniture and Ashes on the nightstand. The AC didn’t help as the room wouldn’t cool below 75 degrees. And I wish I could have hoped In the shower but the tub didn’t have a shower curtain, just the curtain rod. There is so many more issues I can talk about but at this point I’m going to just post the photos in a google review. I brought all this up at check out the next day and was told “oh sorry about that”. That was after I heard the person checking out in front of me laying into the rep for mostly all the same reasons.

Business Self

10/10

Exceptional

15 Jul 2025

Marie

Jydfghjjkj

10/10

Exceptional

15 Jul 2025

Antoine

Cool

Leisure Family

6/10

Pleasant

13 Jul 2025

Porttta

I arrived to this hotel at 3:30 my room was not ready for me to check in until 5pm… The room I was given was not the room that was requested I was given a room without a balcony.. I informed the front desk that I didn’t mind waiting for that particular type of room she informed me that she couldn’t switch me but from my understanding I PAID FOR A ROOM WITH A BALCONY and did not receive it……

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Shynett

Pleasant

Leisure Partner

10/10

Exceptional

12 Jul 2025

JayE

Amazing Hotel!

Leisure Partner

10/10

Exceptional

12 Jul 2025

Humberto

Everything’s good

Business Partner

10/10

Exceptional

11 Jul 2025

Autumn

The staff was so friendly and check in and out was easy.

Leisure Family

4/10

Poor

11 Jul 2025

Kiante

The tv didn’t work in the room nor the phone worked in the room. I used my personal to call down to the front desk and got no answer. The elevator didn’t work either

Leisure Self

4/10

Poor

07 Jul 2025

David

TV power issue, slow toilet, damp carpet

Friends_and_family Family

2/10

Poor

04 Jul 2025

Doris

The elevator doesn’t work. When I checked in they told me the power would be out between 2am and 5am. I felt like they should have posted on the website that they're elevator was broken because I'm handicapped. I had to walk upstairs with my luggage and then they put me in a room not close to the stairs. I'll never stay at this location again.

Leisure Self

2/10

Poor

30 Jun 2025

Kalmakeisha

I was dissatisfied with the overall customer service level and lack of understanding/eagerness to assist from the reps at the counter.

My sister and I checked in with a 5-month-old baby with several bags. At check in, I was informed that the elevator was not in service and we would have to use the stair ( this initially was ok as the rep and another staff member assisted us in carrying our items to our room).

I asked the staff where the ice machine was located and their limited knowledge of where the machines were on the property prevented them from informing me of the nearest one to my room. I asked about the ice machine without having a bucket with me. The staff said that if I had my bucket they would take me to one on the first floor ( sooooooo, why couldn't they give me a bucket to use). I let that go.

I went out the next morning and returned later that evening (about 8:30 pm). I noticed trash still in my room,bed unmade, and dirty linen (towels and washcloths). I called to inquire of housekeeping and how to get towels. The agent that answered the line was VERY rude and short with me. They responded that housekeeping is every other day, and if I want towels, I would have to come and get them. I then asked.. what should I do with the trash (previous day food containers, dirt diapers, and other general trash). The agent responded, \"you can walk it outside if you want\"..SMH SMH.

I am easy-going and not difficult so a little more understanding would have done it.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Verified traveler

Great stay

We arrived pretty late in the evening and the hotel’s system had been down. The front desk lady was amazingly kind, and explained the situation. The system came back up about the time we had arrived so she was working through updating the rooms that she had manually had to do for hours. She was quick to help us and get us to our room with a warm smile and she upgraded us for a wait. She even had an extremely rude food delivery driver come in and yelled about not having elevators but she remained calm and collected. Give this woman a raise! The room was spacious and clean. The bed was comfy (but need different options for pillows - all of them were super fluffy and hard to sleep on if used to sleeping with something more in line with neck). Great one night stay and would stay here again.

Partner

10/10

Exceptional

28 Jun 2025

Brittney

👍

2/10

Poor

26 Jun 2025

Minh

Hotel cancel without call us. Front desk didn’t want to work out and do anything better, just said. Sold out and wait for mgr come in mornings to do refund. I hope it can be better next time and get my $ back asap , it was crue my family trip now we have to look temp hotel next door to keep my family safe. It was disappointing. Good luck with hotel future

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Janet

It was clean, and the staff was professional and friendly

Leisure

10/10

Exceptional

24 Jun 2025

Karen

Loved everything about my stay. Cleanses, ambiance and good for family

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

James

Everything was excellent

Business

10/10

Exceptional

21 Jun 2025

John

Good

Leisure Family

10/10

Exceptional

16 Jun 2025

Juan

Great stay in a comfortable room.

10/10

Exceptional

09 Jun 2025

Chris

Great place ,will stay here again.

Leisure Family

10/10

Exceptional

06 Jun 2025

LaQueshette

It’s was good

Self

8/10

Excellent

03 Jun 2025

Joel

Clean environment and friendly staff.

Leisure Partner

2/10

Poor

30 May 2025

Netsanet

The shower wa

2/10

Poor

28 May 2025

Janelle

This property should be closed down until construction/renovations are complete. The Elevator was not working and they put my family and I on the 2nd floor so we had to carry luggage upstairs. We than requested to be changed to first floor. We went to first floor and when we went to shower they only had 2 towels and 1 face cloth. When I went to front desk because we couldn’t call no phone in the room, I was informed they didn’t have any towels and we would have to wait to see if housekeeping has any in the morning. I Love Marriott hotels but I feel like all my money should be refunded as we had to go out and buy towels to shower and it entire stay was an inconvenience. I’m sure the corporate office isn’t aware that this is happening at this facility.

Family

10/10

Exceptional

27 May 2025

Chris

Great place to stay

2/10

Poor

26 May 2025

Stephanie

I stayed one night this past Wednesday as i was in town for a graduation and Memorial Weekend. The pool was closed for renovations (worst timing possible) and they did not post this information on their website. The room stunk like mildew and there was one ice machine for the entire building. No washcloths provided and the patio doors were bolted shut. Dont waste your money!!!

Leisure Self

4/10

Poor

24 May 2025

Anthony

Disappointed

There was no complimentary breakfast. The TV sound never worked. No engineer was sent to my room to repair the TV after I reported it. Not enough towels for tve stay.

Friends_and_family Family

6/10

Pleasant

18 May 2025

Herman

So so satisfaction.

Check in was pleasant but I was disappointed that the pool wasn't open....the hotel didn't have an elevator and the restaurant was closed down due to not being able to get a staff to operate the restaurant.

Friends_and_family Friends

10/10

Exceptional

18 May 2025

Angel jusepe

Good

10/10

Exceptional

18 May 2025

Timotheous

We definitely enjoyed our stay 💯

Partner

4/10

Poor

06 May 2025

Verified traveler

Missing appliances

Room was clean but blah visually. No color, headboard & wall paint were the exact same. No hair dryer nor coffee pot in my room & when I asked at the front desk, no coffee in the lobby or available on the weekends. Huh?!?!?! Really, on the weekends???

Friends_and_family Family