Name: Sonesta Select Atlanta Norcross I-85
Address: 6235 McDonough Drive, Norcross, 30093, US

10/10

Exceptional

16 Jul 2026

Olajide

Affordable, clean and convenient

Self

8/10

Excellent

16 Jul 2026

Nasimul

Every thing was good

Family

6/10

Pleasant

14 Jul 2026

Tiffiny

I had a moldy pillow and roach crawling on the floor

Partner

10/10

Exceptional

10 Jul 2026

Jose

Lo unico que no me gusto es que no habia hielo de la maquina. Había que ir a lobby a buscar hielo donde también habia mas gente que podia tocar esos hielos con sus vasos y eso para mi eso antigienico.

Family_with_children

4/10

Poor

09 Jul 2026

Tasha

Unfortunately, my room was not clean upon arrival. There was hair in the bathroom, the toilet had not been properly cleaned, and the towels had a strong urine odor. This made the room feel unsanitary and significantly impacted the quality of my stay. I expected a much higher standard of cleanliness and was very disappointed with the condition of the room.

Self

8/10

Excellent

29 Jun 2026

Juan Cristopher

safe nice place to stay

Self

2/10

Poor

28 Jun 2026

Tynira

Room smells like pet urine due to them allowing pets at the facility the hallways even have a smell do not recommend the only thing is nice and smells good is the front lobby

Self

2/10

Poor

25 Jun 2026

Tmara

I recently had the unfortunate experience of staying at this hotel, and I honestly wish I could upload all the pictures I took. The room was absolutely disgusting. There were stains on the sheets, rips and tears in the couch, and the overall cleanliness was terrible.

The hotel claims to be non-smoking, but the smell of cigarettes and weed was everywhere—from the hallways to the rooms. The carpet looked like it hadn’t been cleaned in years and smelled strongly of mildew and urine.

Within minutes of walking in, I noticed multiple issues that made me question how this place is still operating. To make matters worse, there were roaches crawling around the room. Nothing looked like the photos advertised online. We completely felt catfished.

This was one of the worst hotel experiences I’ve ever had. I would not stay here again, and I would not recommend it to anyone. Save your money and book somewhere else.

Family_with_children

2/10

Poor

22 Jun 2026

Shenell

This place needs to be condemned and shut down! The TV nor plugs didn’t work! The staff is rude and unconcerned! It is filthy, the rugs smell and have spots all over. When I checked out this morning some animal poop (I hope) was outside a room!!! If I could give it a -0 (negative) zero, I would!!!!! I WILL NEVER-EVER STAY THERE AGAIN!!!!

Self

2/10

Poor

19 Jun 2026

Matthew

The only thing I can say is that my stay was honestly not the best. There was a balcony, but the door was blocked off, so I wasn’t able to step outside and enjoy the breeze. There was also leakage coming from the ceiling, and pieces of the ceiling were peeling off and falling onto the floor. Large chunks were even falling onto the bed, which was very unpleasant.

I had to call housekeeping to come sweep everything up. Unfortunately, changing rooms didn’t make much sense at that point since I had already been woken up by pieces falling onto my bed. Overall, it was a terrible experience.

2/10

Poor

18 Jun 2026

Youssef

I was smell mold

Friends

10/10

Exceptional

16 Jun 2026

Leonard

We enjoyed it greatly.. will return

2/10

Poor

15 Jun 2026

Kamaria

There no elevator, the hallways smell like dog and dog pee, theirs dog poop in the middle of every doorway going in to the hotel

6/10

Pleasant

14 Jun 2026

Sharon

The ac in the first room didnt work and neither did the TV. I originally reserved a room with a king bed. I had to move to a room that had double beds and the mini fridge didn't work and the person in the room next to me kept smoking and it came into my room. I have lung problems and I cannot be around smoke. Told the front desk said they would look into it. I left and went about my day and get back to the room they had switched the mini fridge out but my room was over come with cigarette smoke, now remember this is supposed to be a smoke free motel. Signs are everywhere about no smoking 🚭 walk down the hallways and you could smell it. I was moved a second time to another room the smoke was gone. The person from the front desk helped me to move my belongings to the new room. I asked the person in the room I was moving from if they smelled the smoke and they had an excuse about not smelling it and you could smell if strongly. The people that work there ignore the people that smoke in their rooms or on the property. I deserve some of my money back I never had the room I reserved with the king which I paid for only to be put into a room with double beds. Needless to say I won't be using this motel again. Not worth the hassle.

Partner

2/10

Poor

12 Jun 2026

Kevin

Horrible experience smells bad and very dirty

Self

8/10

Excellent

08 Jun 2026

Noé

La comunicación no fue muy clara pero final todo salio bien

Friends

2/10

Poor

08 Jun 2026

Jordan

The worst one I’ve been too .. no bar .. no breakfast.. the stained pillows , I mean I can go on and on . Just terrible

Partner

4/10

Poor

08 Jun 2026

Robert

First room smelled like dead cats had been in room. second room ants were crawling on walls & desk

4/10

Poor

07 Jun 2026

Viengkham

Pillow case was torn. Shampoo and soap dispenser were empty.

Self

8/10

Excellent

24 May 2026

Phuong

Nice and clean. Front desk is very helpful, friendly.

Family

10/10

Exceptional

23 May 2026

Carlos

Great

Family

6/10

Pleasant

19 May 2026

Marlie

It okay

Friends

4/10

Poor

19 May 2026

Amanda

Well... first the room was kind of dirty, there were stains and other things on the walls. Some of the plugs didn't work. The TV never worked the whole time. The pool didn't really have water in it and that was a big reason I booked it based on pictures. I didn't have a coffee maker in my room but had coffee. Had nowhere to make a hot drink so had to go down the street to get coffee, etc. Based on the pictures I was expecting better. Overall not very happy with it. It was meh.

Self

2/10

Poor

18 May 2026

Demetrion

Ants in my room
Paid for a balcony suite, and balconies are sealed shut. They do not communicate this with you.

2/10

Poor

18 May 2026

Muhammad

Somebody tried to enter in my person. They were drunk and tried to enter in the room. I closed the door and called the front desk and nobody picked up the phone. Such useless attitude and no regard whatsoever even if someone is in danger. The floor was absolutely greasy and looked like never been mopped or washed in years. The bathroom door knob was broken. Forget about lock the bathroom door wasn't even closing. Will never visit this property again even if it's free

Family_with_children

6/10

Pleasant

17 May 2026

Carlos

The air conditioning didn’t work in my first room then I went downstairs got moved to another room and the tv didn’t work in that one but I didn’t say anything about it I just went to bed

Partner

4/10

Poor

17 May 2026

Jennifer

AC didn’t work very well
Room was very hot

Friends_and_family Family

4/10

Poor

17 May 2026

Tenita

Well for starts there’s no water in the pool. No breakfast free or not, there’s a vending machine. The ice machines were broke and u had to scoop ur own ice out of a cooler that any and everyone could open and scoop with no gloves or hand washing station. Definitely not newly renovated. There were holes in the carpet and stains galore. (I have pics). The end all was my bathroom was dirty. I checked in went to get dinner came back to take a shower and go to bed. Only to find the bathroom dirty. I spoke with the front desk who told me she would give me a call in 5 mins. A hour and 30mins later I received a call saying all cleaning staff was gone and that she could offer me. 20% discount. I refused to accept that so I was put thru to the manager. He also offered a 20% discount. Again I refused so he offered to let my family and I use a room “under construction “ to shower at 10p. By now my family is sleep so I say no. He offers to send some one at 9a to clean it & a 25% discount. Again unacceptable! At this point I’m tired and aggravated so I tell him we can talk about in the morning. 9a no one shows up to clean so I clean it myself and go to the front desk to speak with the manager “Hem” who’s nowhere to be found but left a note to take 20% of my room. I’m definitely not satisfied and feel as tho I was scammed!

Family_with_children

2/10

Poor

15 May 2026

Mike

Motel vibes

Partner

2/10

Poor

12 May 2026

Mary

Upon arrival, we was given a room that had open wires in the bathroom that was unsafe and could cause a person to be electrocuted. They sent us to another room room 166 that bathroom light blink like a strobe light and we told them that could they send maintenance so that we didn’t have to move our stuff again for a second time we went to dinner came back. The light was not fixed and the staff act like they didn’t know what we were talking about and that they didn’t put it in the maintenance book so we couldn’t did not have a light for the bathroom because we couldn’t stand in the seat the strobe light the customer service was horrible. The follow up was horrible. I will never stay here again and I really want my money back to be honest with you because it was a horrible.
They also advertise that they had microwaves in the room, and when we got there, the rooms did not have microwaves in them, and he claimed that they never advertise that I’ve included a picture of the advertisement with the microwave.

Partner

10/10

Exceptional

10 May 2026

Ariel

The outside was sketchy, but the rooms are very nice

Self

10/10

Exceptional

09 May 2026

Jacques

They are very nice overall

4/10

Poor

08 May 2026

Bryan

Cheap stay was the plus side
So I guess you get what you pay for.
Despite the circumstances, please greet your guests gleefully.
Never turn your back when speaking.
Make a consorted effort to make the place clean. Even if you have to get some nice smelling stuff.
And please clean the carpet.
You'll be surprised what little changes and a positive vibe can do for your business.

Self

4/10

Poor

04 May 2026

Timeke

It was a decent stay; however, they need to invest more into their establishment so the customers can feel stay, clean, and secured. My stay felt like they did not care for their customers or the do not have the funding to improve th customers stay!!!

Self

2/10

Poor

03 May 2026

Likyah

The front desk people were not very knowledgeable, the hallways were stink, the TV in the room did not work along with the phone. The shower wasn't clean so we had to get a room change in which that wasn't much better. They claimed to have a breakfast area where they served beverages and breakfast, which they did not have!! They claimed to have a \"snack market\" which they did not have!! They claimed to have a restaurant, which they did not have!! Most of the \"amenities\" listed were not there!! False advertisement!!

Partner

10/10

Exceptional

29 Apr 2026

Tanisha

The staff was very nice and helpful.

Self

2/10

Poor

26 Apr 2026

Doris

The lobby looks well kept, my room had sheets w stain, lounge chair stained, no internet so I couldn’t connect to Netflix, the hall way in 2nd floor near room 277 was discolored, some woman look like she’s selling weed or prostitution. Rooms are very shallow, we heard the next door having sex lol thank god I ain’t had my kids w me…looks like a lot of people live there.

Partner

8/10

Excellent

26 Apr 2026

Jlon

Cc

Partner

2/10

Poor

24 Apr 2026

Doneshia

Air conditioning don’t air in first room. Second room the ceiling had mold and the fridge was broken and not getting cold. Floors were dirty and the hotel reeked of marijuana. There was dust on everything. Just terrible. There are people that sit outside and hang around the hotel and watch you. Police was called almost everyday because of disruption. I would not recommend staying here.

Partner

10/10

Exceptional

24 Apr 2026

Lucio

, Perfect

2/10

Poor

23 Apr 2026

Renita

I didn’t stay at this property It was no light in the room the lamp was hanging down and broke he didn’t even go check to see if he could solve the issue the clerk told me he wasn’t a maintenance man and that there was no other rooms available then he told me i can get my $100 and I wasn’t going to be charge for the room i end up getting a room somewhere else

Family

2/10

Poor

23 Apr 2026

Jamar

The front desk attend was very ignorant and rude. Didn’t know how to accept a cash drop with a receipt, he just thought I was going to give him the money without any form of receipt. Avoid him!

2/10

Poor

20 Apr 2026

Nguyen

the room look clean but then smell from outside

10/10

Exceptional

20 Apr 2026

Sandra

Great, so thank you i’ve been staying with them for five months love, Service

Self

10/10

Exceptional

19 Apr 2026

Cesar

Good

10/10

Exceptional

19 Apr 2026

Cesar

Good

2/10

Poor

15 Apr 2026

Ly

The room I rented has a bad smell, the air conditioner is very noisy, and the water from the sink splashes everywhere and gets on my clothes. Overall, I’m very dissatisfied with the room.

2/10

Poor

13 Apr 2026

Lucio

for one thing the air-conditioning is ether gonna leave you hot or cold. There’s no in between the actual rooms and actual hotel looks like it has been renovated in years. There are stains everywhere in the carpet not to mention in our suite there was a hole that was patched up in a really bad condition to be more specific room 217. The only thing that was a saving grace was the price, the housekeepers, and one front desk attendant he should be the manager of that hotel. The other front desk attended that helped me on both Saturdays and the manager we’re both a complete waste of time did not help me at all when our lights were off told us we would have a microwave in our hotel which it did not only to be told that microwaves are only available in upgraded suites not to mention the room itself was not cleaned correctly, but I do not blame the house attendance I blame the managers. Sonesta representatives please check this hotel.

Partner

2/10

Poor

11 Apr 2026

Zuleyka

Mold in the rooms

Family_with_children

2/10

Poor

11 Apr 2026

Calvin

Room was dirty as was the bed and towels. Stains were all over the carpet in halls leading into the rooms. The entire hotel smelled molded and mildewed

10/10

Exceptional

08 Apr 2026

Hector

Clean

2/10

Poor

06 Apr 2026

Shenell

The TV didn’t work. No one would answer the front desk phone. There was no iron in the room. I had to walk to the front desk at 6am and the young male was so rude, he continued to talk on the phone about technical issues. I had to interrupt and ask for an iron and tell him the TV didn’t work. He said housekeeping would be in at 7:30am; however no one ever came. I called back and got an answer around 8:30am. The young lady working brought the iron to me…. I rate this place an overall 0-1.

Self

4/10

Poor

05 Apr 2026

Nikki

I came in town with my daughter for spring break vacay. I initially booked the hotel because of them having a pool and no parking charge. Well when I get to check in I am told I now have to pay for parking WHY? I was told , “ oh it started today! “ what does that have to do with a reservation that booked BEFORE you thought that up to charge because of the holiday. I assume the girl was new NEW because the TRAINER was doing all the double talking. Had I not been exhausted from a 10 hour drive I would have went elsewhere. Then to find out the pool 1 wasn’t open and 2 closed at 8pm like really? I will not be booking here again and I want my money back!!

Family_with_children

10/10

Exceptional

05 Apr 2026

Jasmea

Nice stay

2/10

Poor

04 Apr 2026

Carlos

Worst place ever. My key didn’t work and wouldn’t not be able access to access room until next day. Guy in front was asleep and not helping. Had to spend the night in another room until maintenance came in the morning. After moving to a different room same thing happened once again

2/10

Poor

01 Apr 2026

Deyiia

Extremely disappointed.No elevators so you have to walk upstairs on fifthy carpet once you reach your rooms floor your meet by the strong smell of drugs marijuana.The carpet is fifthy black and I heard babies crying and couples arguing.Its no different than the projects in Chicago only thing one good thing happened I made it out alive.Terrible!!!

Self

8/10

Excellent

31 Mar 2026

Jammel

Clean rooms nice staff. Smelled wonderful
One of the stair way doors doesn’t allow you outside. Outdated rugs.

Self

2/10

Poor

29 Mar 2026

Takia

This hotel is dirty the person at the front desk was rude to my 86 year old grandmother. The rooms smell like urine and there are stain and trash in the hall way.

Family_with_children

2/10

Poor

29 Mar 2026

Mary

This was the worse hotel I’ve ever stayed in, it smelled like mildew and the rooms as well as the property in general were not cleaned properly. We also dealt with a a very rude make desk clerk…I would not recommend this hotel to a dod

Family_with_children

8/10

Excellent

28 Mar 2026

Terry

The room was clean and everything worked in the room. Staff was wonderful.

Partner

2/10

Poor

27 Mar 2026

ERICA

The young man at the front desk was very kind and understanding and tried to correct some of my complaints but I still decided to leave the property and not stay for the time I reserved. My room smelled like mold and I had to get some spray from the front desk..the carpet was FILTHY…there was a cigarette burn in the ottoman…the towels had a yellow hue and I had to request new ones because a hair was imbedded in 1 of them…a dog was barking incessantly….they say it was renovated but I think the only thing renovated was the lobby!!

Self

6/10

Pleasant

24 Mar 2026

Renee

The rooms on the first floor are not in good condition smells of order covered with bleach and the a/c was not working properly the lights and phone was not working in one of the rooms I had to switch rooms twice would not stay here again was just pass through Atlanta

Friends_and_family Family

4/10

Poor

16 Mar 2026

Ornella

This is the trap. If you’re ok with that then you’ll love it here.

Family_with_children

10/10

Exceptional

12 Mar 2026

echo

Ff

10/10

Exceptional

12 Mar 2026

E’Marria

Cool

10/10

Exceptional

09 Mar 2026

echo

No hot tub

6/10

Pleasant

22 Feb 2026

Kerry

Website said there was a microwave in room. There wasn't. Room did not get cleaned. You had to ask to get it cleaned. It said it was a smoke free but smelled of smoke in hallway.

Self

6/10

Pleasant

21 Feb 2026

Shawnte

I would never stay here again. Filthy and Funky. They changed my room. It was better but too late at that point.

10/10

Exceptional

21 Feb 2026

echo

Me

8/10

Excellent

21 Feb 2026

echo

Me

4/10

Poor

18 Feb 2026

Casey

Carpet was extremely dirty. The pillows are small and flat. I had to purchase my own pillows. Didnt care for the horrible smell in the hotel. The front desk didn't seem to care about my concerns.

Self

4/10

Poor

18 Feb 2026

Jaida

Rooms were neglected and unclean. Galway’s and stairway smell of dog urine. No elevator. There was no breakfast as advertised. I was told by front desk that they haven’t served breakfast in 2 years. So false advertising lured me into staying at this property with promise of included breakfast that offered vegan options.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Ciara

Was on the 2nd floor with a lot of luggage and there’s no elevator, dirty shower liner, couldn’t close the door when leaving out the room without using the key, will not be staying there again

Partner

6/10

Pleasant

15 Feb 2026

sandra

Submitted request ahead of time ask for a room with two queen size beds. We got one with one queen size bed and one full bed first floor smelled like nothing but animals going down the hallway had to request a room change gave us a second floor now there are four floors in this hotel they gave us a second floor and there was a homeless guy walking around inside. He was also outside baking night time doesn’t feel safe there.

Friends_and_family Family

4/10

Poor

14 Feb 2026

Omar

I walked into a guest complaining about staff stealing personal items, and they gave my room away even with me reserving my room as well as leaving instructions that I’d be there after 3pm

Business

6/10

Pleasant

14 Feb 2026

Justin

it was ok

Leisure Partner

2/10

Poor

10 Feb 2026

Jessica

Customer service is very important here in adequate not consistent and very rude to customers even married

2/10

Poor

10 Feb 2026

Marion

Night attendant there was rude to three other customers besides me customer service is poor. Hotel is great nice rates but the cashier they cashier at night. They need to change that is very rude to customers. He argued with a American couple no reason as if he

Business

6/10

Pleasant

10 Feb 2026

Darlene

No breakfast, hallways smelled like dog pee, bathroom had mold in it

Leisure Self

10/10

Exceptional

09 Feb 2026

albert

Greta staff

4/10

Poor

09 Feb 2026

Victoria

Went to check in but no one was there smelled like weed workers were very sweet tho then just smelled the stove didn’t work just wasn’t ideal

6/10

Pleasant

08 Feb 2026

Khori

Room was decent, slight stains on bed coverings

10/10

Exceptional

04 Feb 2026

Ronald

Nice and quiet

2/10

Poor

03 Feb 2026

Lane

The room was clean but the hallways smelled like Marijuana. There were also a large number of permeate residences at the hotel. I did not feel safe there was a domestic dispute in the room right next to mine and hotel staff did nothing. DO NOT STAY!!!!!!!

Business Self

4/10

Poor

03 Feb 2026

Christie

The room set up was cute, but only one plug worked in the entire room, no hot water in sink, a little in shower, toilet didn’t flush good, balcony door was broke so couldn’t step outside. We thought it was a HOTEL but they had homeless people living there it gave an independent living vs hotel.

Business_and_leisure Friends

2/10

Poor

01 Feb 2026

Dardareious

My room heater kept going out.

Partner

2/10

Poor

28 Jan 2026

Tyesha

I would never book at this hotel ever again. The first room I checked into was on the first floor and the sheets along with the towels were dirty. Hair was on the bed sheets. So I go to the front desk and ask for another room on the second floor. I came with a big suitcase and had to carry it up the stairs because the hotel has no elevators. The second room door lock was broken. It would not lock at all. I go back to the front desk and the receptionist says “I think all of the locks are like that”! Which is not safe at all. So I ask for a third room, it stink but it was clean. At around 11pm at night, a man knocked at my door and stated “we got a notification that you unplugged the fire alarm”. As a solo traveler, I was immediately frightened. When I called the front desk, the woman acted like she didn’t know what I was talking about. I immediately checked out. There were random people hanging out in the parking lot and around the hotel. I didn’t not feel safe and would not recommend this hotel for anyone especially women. Believe the reviews that are warning you because I didn’t read them until after I left the hotel, my mistake. Be aware

Business

10/10

Exceptional

27 Jan 2026

Sandra

Pleasant the patron do not bother you. They are respectful and friendly.

Self

2/10

Poor

24 Jan 2026

Tegan

I got my money back as soon as I could this is not a great place to stay. It does not look like the pictures on the site. The furniture is ripped and dirty as people standing outside in the hallway. I have never experienced something that I thought that was so beautiful for a good price that looks like this.

Business_and_leisure Partner

6/10

Pleasant

19 Jan 2026

Kenyatta

Parking did not feel safemy room had patches on the walls and ceiling material was missing in some area's of the room.
Room 258!

Leisure Self

10/10

Exceptional

15 Jan 2026

echo

Grest