Name: Hyatt Place Atlanta/Norcross/Peachtree
Address: 5600 Peachtree Parkway, Norcross, 30092, US

10/10

Exceptional

21 Jul 2026

zaire

Great stay

8/10

Excellent

20 Jul 2026

Kassandra

The room was perfect for our small family to play cards and games together. Unfortunately, the fire alarm kept going off one night, and the fire door by our room kept slamming shut. There was no fire, just a control panel issue, but it kept me awake. The staff were wonderful and very helpful.

Family

10/10

Exceptional

20 Jul 2026

Carlton

Very clean and breakfast was good

4/10

Poor

19 Jul 2026

Cho Jinn

Clean, staff good, breakfast good air condition good but fire alarm at 2:50 am keep alarm more than 5 times.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Qian

good

10/10

Exceptional

17 Jul 2026

yoon seok

Want to stay again..

10/10

Exceptional

14 Jul 2026

John

It was a very satisfying stay.

Family_with_children

8/10

Excellent

13 Jul 2026

Samuel

Check in went smoothly but signing in to park at the hotel was frustrating. Kept getting an error message and the person that checked us in said it would be easier to use the QR code than help us. We got in at 7 pm and the were no sheets for the pull out couch, and no bags in the trash cans. Had to make multiple trips to the front desk. We stayed here a week ago and had an AMAZING stay which is why we wanted to stay again on the way home. Was very disappointed

Friends_and_family Family

2/10

Poor

11 Jul 2026

Aldo

Noisy all the time.
Fire alarm kept going off.

Self

10/10

Exceptional

11 Jul 2026

Nhat

Everything good. Friendly receptionist

Family_with_children

10/10

Exceptional

11 Jul 2026

Kristin

Great Hotel/Accommodations overall.

8/10

Excellent

07 Jul 2026

Dessalegn

Quite good pools but weekends no cleaner

Family_with_children

8/10

Excellent

07 Jul 2026

Jami

Comfy bed, nice pool and great breakfast. Overall good stay. Would definitely return.

Only issue was ac in the hallway/elevator.

Ps. There is an additional $12 for parking per day.

Family_with_children

8/10

Excellent

06 Jul 2026

BOBBY

surprisingly the room was very clean and comfortable. I was a little concerned when the room was rated very good. i’m really picky when it comes to a hotel stay. The breakfast was very good. The only complaint I would have is the hallway to the room was hot, but the air in the room worked perfectly. I would definitely stay there again..

Partner

4/10

Poor

06 Jul 2026

mehdi

Staff were nice but terrible breakfa

4/10

Poor

05 Jul 2026

Susan

The employees were quite dismissive. It felt like I was bothering them. I asked what a breakfast item was and they couldn't communicate to me.
I speak 5 languages..not always well but it seemed to be a joke to them.
Also, do they wear house clothes for work?

10/10

Exceptional

05 Jul 2026

Julie

It was difficult to find not well marked from the main road. Other than that, it was very nice, clean, and the employees were all very helpful.

Partner

2/10

Poor

04 Jul 2026

William

We got to the hotel and they gave our suite to someone else. We had a reservation for over a month and the staff didn't help us one bit we ended up in another hotel. Worse hotel experience we ever had with a hotel.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

George

The only thing that I would say should be better is the breakfast. Breakfast wasn’t that great but overall the room and the stay was amazing.

Family_with_children

10/10

Exceptional

03 Jul 2026

Cang

Clean and up to date. Just hope no parking fee.

Family_with_children

4/10

Poor

03 Jul 2026

Denicia

Room cleanliness was not the standard of the Hyatt. Once curtains was opened the bed spread illuminated what looked like mold all over the blanket. When speaking with the manager she gave explanation of who the feathers dry within the blanket. Did not looked like feathers and appeared to be mold. Had them remove it and replace with another blanket. Room quality seemed old and in need of thorough cleaning. Lobby area needed vacuuming, curtains were stained and clearly needed to be cleaned. Disappointed in my stay. Breakfast area was not kept clean during meal time. Trash over flowing, crumbs and stains remained on counters etc

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Pamela

The location was nice, it's secluded. There are nice stores close.

Partner

2/10

Poor

01 Jul 2026

Young

I don't know who the morning staff is. Young kids are inside the counter, and the way someone who doesn't look like a staff member is looking at the counter seems to be lacking in expertise. Why do I get paid for parking? I don't understand why I have to pay for parking when I don't need valet parking

Family_with_children

10/10

Exceptional

01 Jul 2026

torrio

great facility. i only stayed over night; Got in late and left early before breakfast so cant speak to the presentation. I did notice the eating is a little older but nothing that is a deal breaker. The room was great, clean, cool a/c. though parking fee a little steep but less that a tow and theft. I highly recommend.

Self

4/10

Poor

28 Jun 2026

sashia

The needs alot of updates ,as well as detailed cleaning.Breakfast is the only decent part of my stay.

Family_with_children

6/10

Pleasant

27 Jun 2026

Lucan

Didn't get room cleaned the whole time. I needed to request for clean towels. Someone was smoking I could smell in bathroom vent.

Family_with_children

6/10

Pleasant

25 Jun 2026

W Todd

Expedia is the worst.

Self

6/10

Pleasant

24 Jun 2026

Igor

The room was clean but does show some aging. The breakfast area was very busy closer to 9. The $13 parking fee is a joke and you have to pay for it separately via qr code. That’s ridiculous as this place is in the middle of nowhere.

Friends

10/10

Exceptional

24 Jun 2026

Mykaela

Room was clean.. staff was nice. Price was ok too. Had to pay for parking tho unfortunately

Partner

10/10

Exceptional

22 Jun 2026

Adrian

Great hotel, great location.

Self

6/10

Pleasant

21 Jun 2026

Juanita

I was not greeted upon arrival, the person manning the desk was on a phone call and didn't even acknowledge me with a nod. He was extremely scattered, didn't make eye contact and kept repeating himself. Once checked in, when I got to my room it had not been cleaned and still had dirty linen everywhere. When I went back to the desk he argued with me that it had been cleaned. Why would I have dragged my belongings back down stairs if it was clean?

The second room was dated, the bathroom door had water damage and was coming apart. This trip was not what I've would expect from the Hilton brand.

Self

4/10

Poor

21 Jun 2026

Shaniqua

⭐☆☆☆☆ 1/5

I prepaid for a two-night stay and expected a routine check-in experience. Unfortunately, my arrival was anything but welcoming.

After waiting in line behind a large group, another front desk employee called me to his counter. From the start, he was unfriendly, did not greet me, and provided little to no communication throughout the check-in process. After taking my ID, he placed it on the counter instead of handing it back to me, despite my hand being extended to receive it.

The check-in process took an unusually long time, and when I politely asked why it was taking longer than normal, I was told that information had to be entered into the system. I remained patient and understanding. However, after mentioning that the process seemed lengthy and that I had just driven a long distance and needed to use the restroom, the employee abruptly refused to check me in.

He told me he would not complete my check-in and that I would have to wait for another employee to return, adding that it would be “a long while.” As a prepaid guest, being refused service for simply asking a reasonable question was both shocking and embarrassing.

To make matters worse, when I asked for his name, he identified himself as “Josh.” Moments later, I overheard him answer the phone using a different name. This raised additional concerns regarding professionalism and accountability.

I reported the incident to management, and the Assistant General Manager acknowledged the seriousness more….

Business

10/10

Exceptional

18 Jun 2026

PATRICK

Everything was as expected.

Self

4/10

Poor

17 Jun 2026

louis

Staff with a lot of attitude, not helpful. Initial charge when I checked in was higher than expedia. All the person said was that it was all correct on his part. They had added a refundable deposit but could explain that until I showed him the email and the total cost. No smiles

Parking is charged by the day like they are Downtown or something, and registering the car is at an independent web site that is a complete pain, especially with a rental car. They are in an office park with other nearby parking, so I parked 50ft further in the office park and didn't pay.

Fire alarm went off 5 times for 15 seconds all through the night of my second night, just enough to wake everyone.

Twice my keys (and like 6 other guests) just stopped working, making me go down stairs to replace them after returning to my room.

Breakfast is terrible (but standard)

Just really not oriented to customer service. Pretty disappointing overall.

Self

10/10

Exceptional

16 Jun 2026

Joseph

Friendly staff

10/10

Exceptional

15 Jun 2026

Megan

Great stay, great location. Best hotel breakfast I’ve had. I would stay there again!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Maricela

Muy bieno

Partner

8/10

Excellent

12 Jun 2026

JOHNNY

Debería ser gratis el estacionamiento y no tener que pagar 12-15$ por estacionar

Family_with_children

8/10

Excellent

07 Jun 2026

Annette

Everything was great my only issue is there was no Microwave in the room, that is a must.

Self

6/10

Pleasant

01 Jun 2026

Yvonne

Toilet overflowed and they delivered a mop and plunger to the room and left. Had no way

4/10

Poor

01 Jun 2026

Mark

Paying for parking though a third party was redundant, and unnecessary. Breakfast was minimal and underwhelming. No, signage to direct you to hotel entrance. Enter through unmarked private roads.Confusing. $50.00 fee for encinals which there were none, but charged to Credit Card right away at check in.

Partner

6/10

Pleasant

01 Jun 2026

Sam

Room was smaller than I envisioned from website photos. Hallways were dim and seemed musty. The outside lights in the parking area did not work and after dark was very hard to see to park a car. Plus, it seemed a liability if someone got hurt, fell, attacked, etc. I mentioned it at front desk and she did'nt seem to know they were out and said she would alert management. Hope she did... we were scheduled to leave the following morning. Air conditioning was kind of loud also.

Family

10/10

Exceptional

31 May 2026

KATHLEEN

Nice clean rooms. Checked in late so we didn’t get to use some of the amenities. Overall best experience away from home in awhile. Not a fan that I had to pay for parking though.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Daniel

Nice Hotel

8/10

Excellent

27 May 2026

John

Nice location

Self

8/10

Excellent

26 May 2026

Daphne

What I didn’t like about the hotel the bathroom was very small. Everyday I had to request for bath towels.

8/10

Excellent

26 May 2026

Danielle

Needed to be swept, and picked up a little. Otherwise its not bad the beds were firm but I slept through the night.
Gym looked nice.I enjoyed the area. The pool was ok. Rooms were mid, but no bugs so it was nice

Friends_and_family Family

10/10

Exceptional

26 May 2026

Brendaly

Limpio y comodo. El parking es lo unico extra que tienes que pagar.

Family_with_children

8/10

Excellent

26 May 2026

Phenicia

It was okay. Shuttle service was available for limited hours. Wanted to use it but didn’t work out for us. Close to restaurants and shopping. Bed linens were thin and molded (hold up to light) so unusable. No laundry service even though it was advertised as having it. Breakfast was basic, okay for what it was.

Family_with_children

8/10

Excellent

25 May 2026

Roderick

The staff was very friendly and attentive to questions/concerns, and the room was clean.

However, while there was a microwave in the dining area, there were no microwaves in the room. Normally this would not have been an issue, but this time our stay was longer and it would have been helpful to have had microwave in the room - for those late night warming up of left-overs.

I also thought the charge for parking (each night) was a bit much - especially when someone is already staying and paying for several nights.

Family

8/10

Excellent

24 May 2026

VIRGINIA ANNE

The room itself was clean and comfortable. Very nice.

Self

10/10

Exceptional

22 May 2026

Delvin

The staff members were amazing!!!

Friends_and_family Family

8/10

Excellent

20 May 2026

Terri

The one thing we were disappointed about was there was a $13 parking fee. We felt we were not made aware of this before booking.

Partner

10/10

Exceptional

17 May 2026

Autumn

The visit was wonderful. Clean & comfortable room!

Partner

6/10

Pleasant

17 May 2026

Kambranisha

Overall stay was good, breakfast could use more options though.

Partner

6/10

Pleasant

16 May 2026

Barbara

Stayed here many times. Showing signs of age. Doors scratched and torn up. Breakfast mediocre. Would not stay here again. Needs renovation. Thought it would be much better based on past.

10/10

Exceptional

12 May 2026

Tamarra

The hotel was nice and centrally located. Common areas could have been cleaner. The refrigerator in my room didn’t work and the AC stopped working around 5a. Staff were great and breakfast was fresh and delicious.

Friends_and_family Family

4/10

Poor

11 May 2026

Syd

Extremely noisy with very large groups checking in after midnight.

8/10

Excellent

10 May 2026

Monica

They charge for the parking, it should be free for guests staying at the hotel

Family_with_children

10/10

Exceptional

10 May 2026

Olivia

This was a great hotel, would visit again. I did not love that we had to pay for parking but it was still an okay time since we only stayed 1 night. The breakfast was great, fully stocked, and staff was very friendly.

8/10

Excellent

09 May 2026

Mia

My check in was very nice when I got to the room. There was a stain on the floor. The cleaning staff were very helpful when I ordered food they said they would bring it to the room, but I had to go pick it up and it just seemed like the staff had other things that they were doing other than taking care of the patrons of the hotel

Self

8/10

Excellent

04 May 2026

Karin A

Room was clean-excellent water pressure-nice soap-clean sheets-comfortable bed-great breakfast:egg, potatoes,sausage,fruit, yoghurt,lots of condiments

Partner

4/10

Poor

03 May 2026

Brittany

Overall, the hotel was ok. When thinking of Hyatt/Hilton, you automatically think great things. In all honesty, this hotel did not reflect the name well. There were a few reasons why I chose this hotel over others that were a little cheaper. 1. I knew that the room would be clean and there wouldn’t be any smoking issues. The room was clean, but I overheard a conversation that a lady had just got her room and it was heavy in cigarette smoke smell. 2. Their listing on Expedia says they have dry cleaning/laundromat services. I talked with the front desk for that option after my first night stay, and the desk manager said they don’t provide that service, and he began to show me local laundromats to try after I showed their own amenities listing. 3. Their listing says that they have a shuttle service for guests up to 5 miles from the hotel. A different desk manager said that it’s only for business meetings of at least 12-15 people and only 2 miles. I again showed the amenities list and he repeated what he had just told me. So, I got half of one of my reasons to choose this location. Unfortunately, I will not recommend nor return to this hotel again. They say you get what you pay for, but I definitely didn’t get what I paid for - overpriced.

6/10

Pleasant

03 May 2026

Sabrina

Room was okay, slightly awkward set up with the tv. Seemed a little outdated. Overall okay. Would have liked more availability of snacks/food items for purchase.

Partner

8/10

Excellent

03 May 2026

Andrew

Room was clean for the most part. Light fixtures were dirty. Staff was helpful. Had to pay for parking at the hotel which I’m not happy about. Free breakfast was not good. We stayed on the first floor and had neighbors that were extremely loud and slamming doors throughout the night.

Business Family_with_children

4/10

Poor

03 May 2026

Joseph

Staff struggled to check in. Parking was paid???/not communicated and breakfast was limited.

Friends

6/10

Pleasant

03 May 2026

Paul

Breakfast was good every day. Housekeeping was very bad. Charging for parking was cheap and below Hyatt standards.

10/10

Exceptional

01 May 2026

Suzette

Deneisha at the front desk provided exceptional service. She was professional, efficient, and very attentive during check-in, and she also kindly retrieved my bags that I had stored earlier in the day. I truly appreciated her helpful attitude and smooth handling of everything.

The room itself was spacious and very clean, and most importantly, the bed was incredibly comfortable…exactly what I needed after a long day playing in a pickleball tournament. Overall, a great experience from start to finish.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

James

Clean. Hard to find.

Self

6/10

Pleasant

27 Apr 2026

Shani

Breakfast is not like other Hyatt places ive been to. Would bot book again here for that.

6/10

Pleasant

26 Apr 2026

Sydney

Had to pay for parking fyi.

Friends

6/10

Pleasant

24 Apr 2026

Christian

The room was clean although the alarm clock did not power on. Non functioning appliances should not be taking up space. Breakfast was decent. Staff was good and AC worked great.
It was an unpleasant shock to be directed to a 3rd party parking operator for my car. I aborted the process when the parking registration was demanding credit card information. I chose to park off premises. Huge negative!

Partner

6/10

Pleasant

23 Apr 2026

Jonathan

The hotel was clean, but it was definitely showing signs of age in many places. The staff at checkin was not super nice.
The layout of the bathroom was frustrating. No space to open the door in the bathroom.

Partner

8/10

Excellent

20 Apr 2026

Elizabeth

Nice staff, spacious room, breakfast was good. Only concern was that my room did not have a functioning door latch - apparently other rooms do. Make sure you check it when you first go in your room.

Self

8/10

Excellent

20 Apr 2026

Mary

Elevator and halls smelled like smoke. One of our bath towels was ripped and our AC unit wasn’t keeping the temperature consistent. HOWEVER, they were very nice staff and for a one nighter stay it was pretty good.

10/10

Exceptional

20 Apr 2026

Terri

Check in/out was quick and staff very friendly and helpful. Room was clean, large and comfortable. Would definitely recommend! Breakfast was excellent.

Family

8/10

Excellent

20 Apr 2026

Justin

Property was fairly clean and quiet. Beds were comfortable. The breakfast was good. Note that parking is $13 per night.

Family

8/10

Excellent

19 Apr 2026

Robert

Be aware that parking is $12 per night with no self park options

Partner

10/10

Exceptional

19 Apr 2026

Valdirene

Friendly staff great rooms

2/10

Poor

14 Apr 2026

Dhaval

Clean room

Partner

8/10

Excellent

10 Apr 2026

Dzejna

Rooms were clean, breakfast was decent, breakfast staff was great but those working check-in hated life & you could tell. Overall an ok stay. Only had one working elevator so waits were 5+ minutes to board one.

Friends

10/10

Exceptional

08 Apr 2026

Abdullah

Cool

4/10

Poor

07 Apr 2026

Jose Ramon

Breakfast wasn’t anything. Says it was the best.

Family_with_children

10/10

Exceptional

03 Apr 2026

Elisha

Everything was great

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Ron

Clean room overall. Although the garbage bins where emptied, the new bags where just left folded over the bin, so I had to put new bag in bins myself. Staff was friendly and helpful. Breakfast was fresh/hot and area was clean.

Self

6/10

Pleasant

28 Mar 2026

janya

The sheets weren’t cleansed well, the breakfast and staff was nice. The ac worked well

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Chaniece

This property is not up-to-date. I selected certain amenities during my search, only to find out that they are not available at this location. The water was not getting hot, and the iron barely worked. The pool was inoperable, and the breakfast was gone before the time was up.

Partner

10/10

Exceptional

27 Mar 2026

Victoria

Good customer service

Self

6/10

Pleasant

27 Mar 2026

Montressa

The stay was ok

Family_with_children

6/10

Pleasant

24 Mar 2026

LaToya

The bar didn’t open as scheduled my first night so I didn’t bother my second night at all. My room was clean except for a moldy smell. I always pack a disinfectant spray that I had to use heavily. I found that there was a mini fridge leak on the carpet on my last day that had the room smelling. Staff never told me that there was an ice machine on the 5th floor so I bought ice my entire trip. Everyone was friendly. They had real caged free eggs and potatoes on the breakfast bar which made eating there alright. I would stay again but next time I will demand accommodations and ask questions.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Anthony

The room clean and comfortable. The staff was very friendly and very helpful. The cleaning crew was very helpful, friendly and thoughtful. I was very happy with my stay. Thanks for being so kind.

Partner

10/10

Exceptional

11 Mar 2026

Chloe

Clean room, nice staff, clean bathroom, smelled good, comfortable bed.

Partner

10/10

Exceptional

10 Mar 2026

Tyticka

Customer service and quality of the room was excellent.

Leisure Family_with_children

8/10

Excellent

05 Mar 2026

Doug

A little worn down bit good for the price. Good and polite customer service. Breakfast was kept very hot. The room was noisy with some traffic noise and shockingly, they charge for parking.

Self

10/10

Exceptional

04 Mar 2026

Brandon

Great staff

10/10

Exceptional

26 Feb 2026

MICHAEL

I have stayed at this hotel before - the rooms/bathroom are clean, the front desk guy is super nice and efficient! I do love the breakfast in the mornings - not just your typical \"continental\" breakfast. The breakfast bar is well-stocked with fresh scrambled eggs, sausages, breakfast potatoes, self-made waffles,etc,!

Self

8/10

Excellent

20 Feb 2026

MICHAEL

Clean room. Plenty of towels, etc. Staff very courteous

Self

8/10

Excellent

17 Feb 2026

Nicole

Excellent staff