Sonesta Select Atlanta Duluth

4/10

Poor

28 Apr 2026

Chauntele

The pool was closed, the gym seemed stocked but I didn’t use any of the machines. only one elevator worked and it took forever to come. The hallway and stairs smelled of urine. The light cover literally fell off the wall above the sink as I was in the rest room. It was quiet and very close to shopping.

Pet

2/10

Poor

27 Apr 2026

Garla

The worst hotel ever. Do not stay here. Customer service horrible. No sheets pillows or blankets for pull out. Smallest pillows on king bed. Did not have the room booked. Made to move to a room we didn’t want. Didn’t fit our group. No curtain for privacy or lights from the parking. Too much light in the room to sleep. Just horrible.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Shantavia

Friendly staff, room had a funny smell, false advertising of breakfast offered. WiFi terrible on 3rd floor, at this point all floors expect the 1st floor it was like the lobby was a bar or party spot. No microwave in the rooms

Family_with_children

10/10

Exceptional

19 Apr 2026

Tyree

The service was excellent

4/10

Poor

18 Apr 2026

Seung

Only 1 elevator is working and the elevator is old, bad odor, and poor condition. Room had old carpet smell that was very unpleasant. Only thing that was positive was kind staff.

4/10

Poor

17 Apr 2026

Javis

Floors looked dirty the room looked outdated and was unimpressed for the hotel chain name

Self

2/10

Poor

13 Apr 2026

Kahina

Property nasty, stains all over, hallways stink,
Showers not clean, no mattress protector, dust everywhere, no microwave, staff had an attitude when I wanted to leave.

6/10

Pleasant

12 Apr 2026

Do

It was dirty, trash on the hallway.
The room looks old and the TV was not working.

Friends

8/10

Excellent

10 Apr 2026

Jai

Th room had a bad smell but the property is much better than expected. You won’t get an answer when you call the front decal, but it’s not a bad property at all. I’m a single guy so the loud people in the hall and nearby room don’t bother me. But may have for a family with small kids. It’s worth it for the price.

Self

2/10

Poor

09 Apr 2026

Jean

Room was very dusty from renovations

10/10

Exceptional

05 Apr 2026

Chris

Yes

8/10

Excellent

31 Mar 2026

Tiona

It was nice and r

2/10

Poor

17 Mar 2026

Candice

My experience at this hotel was very unacceptable. The room wasn’t what I expected to be. It was very nasty stains all on the walls. The carpet was stained and it also had an awful smell to it. I won’t recommend this place to no one very unsanitary

Family_with_children

6/10

Pleasant

14 Mar 2026

jung

Not bad

Self

2/10

Poor

14 Mar 2026

Tashara

Check in was horrible! He didn’t explain check out time no WiFi definitely was not helpful.. I called multiple times to the deck no answer! I wouldn’t give these folks an invisible star!!

2/10

Poor

08 Mar 2026

Kristina

Room was disgusting, dated, only 4 outlets in the entire room worked, it smelled, stains all over the carpet and not maintained at all. Called the front desk 6 different times without getting anyone. Horrible!

Family_with_children

4/10

Poor

07 Mar 2026

Luz

Clean barthroom

6/10

Pleasant

01 Mar 2026

Jhay

The room was booked for 4 people we were given two pillows and not enough bedding

Friends_and_family Family

2/10

Poor

15 Feb 2026

kevin

Room had no tv to watch literally it was broken and asked to change I was rudely told nothing she could do or I could check out

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Natalie

Super close to Jeju spa! Room was clean and it was nice and quiet. Will be coming back for sure

2/10

Poor

08 Feb 2026

Vim

I don’t even feel like this hotel deserves a star, cause that would mean it would even deserve the one star. The stay was overall about as bad as it could get. When we came in we had issues getting into our room. I accidentally had the name autofilled with my surname and on that I’ll admit was my fault, but the man at the desk stated it wasn’t his problem and continued to be on his phone playing games. Was absolutely no help. Also later when we walked down the receptionist was sitting in the lobby playing on his phone once more. The room was in poor condition, the fridge will freeze everything, shower was constantly leaking and would quickly flood, ended up having to shower at a AirBnB with another person who was at the convention we were heading to. Light switch in bathroom was falling apart. Door lock was broken entering the room. Light closest to the bed was broken. When we were heading down to the lobby the elevator going down was busted as if someone had punched it overnight. Just felt like we had to keep one eye open while we slept. We felt very unsafe and will NEVER stay there again.

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

David

Clean

8/10

Excellent

27 Jan 2026

David

?

Business_and_leisure Self

2/10

Poor

27 Jan 2026

Ashley

Unsafe witnessed a shooting and stabbing during the stay. Staff didnt compensate or care for the safety of the guest

10/10

Exceptional

26 Jan 2026

David

clean room and staff was really nice and helpful

8/10

Excellent

24 Jan 2026

Danielle

Nice room, friendly and helpful staff.

2/10

Poor

18 Jan 2026

Ravi kishor

Worst experience, Lights, bathing shower, WiFi, Lift. My suggestion is don’t choose this motel.

Business_and_leisure Friends

6/10

Pleasant

15 Jan 2026

Pierre Rousse

Open parking

Self

6/10

Pleasant

08 Jan 2026

brandy dallas

Looks good in pictures …

Leisure Self

2/10

Poor

03 Jan 2026

Haiphuong

This place should be shut down. The elevator wasn’t working properly. There were no indicators lights of the elevator. The receptionist lady had to “reboot” it in order to make it move. We stayed on 6th floor. We had to take the stairs down. The hallway smelled really bad, so did the room.
Stay away from this place.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Darrel

Great

8/10

Excellent

18 Dec 2025

Kate

nice staff, decent room/building. a little old/outdated but honestly no complaints. it was decently clean and i had no issues with the place.

4/10

Poor

14 Dec 2025

Kaitlyn

Room felt outdated and dirty

Leisure Partner

8/10

Excellent

13 Dec 2025

Nicholas

Quick and easy check in clean room. Good for a quick overnight

Self

10/10

Exceptional

10 Dec 2025

Valencia

Check-in was smooth and room was clean.

2/10

Poor

08 Dec 2025

Aralibis

It was horrible experience, dirty, stinky and terrible service. We also had cockroaches In the room, cold coffee, and the first night Ac didn’t work we had to move to other room. No breakfast not even an accesible Microwave . Never will stay there again. They charged me $410 for 3 nights and had a sing with $459 a week really?

Leisure Family

2/10

Poor

08 Dec 2025

ReAune

After being placed in a room that either had not been cleaned or was still occupied- was later put into a room with stained carpet, couch, no shampoo, conditioner, or body wash in the containers, an unplugged refrigerator and an albeit friendly, cockroach on the wall

Leisure Self

10/10

Exceptional

01 Dec 2025

Ibrahim

Yes

2/10

Poor

27 Nov 2025

Jamarica

Once I see the room, I went straight to the front desk and request a refund. The room was not near the images on the internet.

10/10

Exceptional

23 Nov 2025

Gonzalo

Very nice costumer service and great location, fast and easy! Loved it!

2/10

Poor

23 Nov 2025

Delsa

As soon as we get inside the room we fount a medium roach, table had a broken leg, was another wooden top broken as well, there was a hole in the middle of the bed, looks like the box spring was damage. The hallway smells funky. Bad experience

Leisure Family

8/10

Excellent

20 Nov 2025

Alyssa

The staff was courteous. The room was clean.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Raymond

Why do we have to pay a deposit and we pay it online

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Luis

My window doesn’t have blackout!

2/10

Poor

18 Nov 2025

Sueann

Yes, there was no room curtain in the window to hide the outside lights. This was our second room. The first room had a roach on the wall, not good. Your hotel is in bad repair. Even one elevator was not working. The hallway light was out making it hard to see the door. What else would you like to know, the bed was good. We will find a better hotel next time.

Self

10/10

Exceptional

17 Nov 2025

Aaliyah

Clen

Friends_and_family Family

2/10

Poor

16 Nov 2025

Tiffany

I did not stay at the property. I arrived after 9 pm and was informed that my room had been canceled, even though I booked it months in advance and was traveling with my children for my graduation. The staff member working the front desk on Friday, November 14, 2025, was extremely rude, dismissive, and showed no empathy for the situation.

Earlier that day, my friend who was also staying at the hotel went to the front desk at 4:45 pm to ask questions on my behalf. I was also on the phone at that time making sure the payment method was correct and letting them know I was on my way. At 1:59 pm, I even texted the property to confirm that my arrival would be between 9:30 pm and 10 pm. Despite this, when I arrived at 9:25 pm, I was told my reservation was canceled because they supposedly called me at 6 pm and received no answer. That is completely false. At that time, I was traveling all the way from North Carolina, and no call came through to my phone.

This situation was unacceptable and caused unnecessary stress and hardship.

Business_and_leisure Family_with_children

2/10

Poor

16 Nov 2025

Mary

Front desk staff was not friendly at all our rooms smelled like a sewer was backed up. Not hot water, no blankets for our second bed

2/10

Poor

15 Nov 2025

Morgan

The rooms smelled of sewage, the beds were dirty, and we had no blankets. Our door also barely shut, and we had to barricade it.

Business Family

8/10

Excellent

14 Nov 2025

Alicia

The rooms are nice and clean,staff very helpghg

2/10

Poor

12 Nov 2025

Denise

Management answer the phone and take accountability I won’t stop until I get my money back you all are horrible

Friends_and_family Family

4/10

Poor

10 Nov 2025

Maria

The room floor was all wet like mold

Business_and_leisure Friends

2/10

Poor

10 Nov 2025

Denise

Horrible stay all I can say is that you all false advertised. It was unsafe with the amount of police that was there daily nothing worked internet didn’t wrk I missed wrk from my 2-3 week stay there was no breakfast or dinner like stated only a microwave in the lobby. Room service avoided my room even when I asked to be moved . Told management asked for payment back. Was told no also had to do and clean my own room. My family and I are homeless they missed school horrible experience I did take pictures

6/10

Pleasant

09 Nov 2025

Brenda

Good location but I would only recommend it to spend the night…

Leisure Family

10/10

Exceptional

09 Nov 2025

Henrry

Buena habitación y limpias

Leisure Family

2/10

Poor

08 Nov 2025

Denise

Since we arrived at the hotel nothing worked. The internet didn’t work I’ve told them several times I’m a remote employee people stated that the WiFi worked on first floor it still didn’t work. So I missed DAYS of work. Not to mention the refrigerator didn’t work so our food spoiled. We’re homeless no one wanted to give us our money back we were only credited 50$. Which is unacceptable and unfortunate. We were moved to first floor and internet still didn’t work. The police was here everyday I mean every single day. I have 3 kids and our safety was in jeopardy again we should get our monies back on our gift cards and the difference I had to pay

Friends_and_family Family

2/10

Poor

08 Nov 2025

Trang

Bathroom was small and dirty.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Denise

While the customer service was on point and I love the fact they take in our annoying fur babies. But a lot of things didn’t work TV which is extremely important WiFi if you have to work or just don’t have the data. The refrigerator didn’t work also. House cleaning didn’t come and change out linen as well. Other than that my stay has been amazing while my apartment finishes

2/10

Poor

02 Nov 2025

dammar

Carpets in room are dirty need to be replace need repairs

Friends_and_family Friends

2/10

Poor

25 Oct 2025

Jennifer

Nunca regresaron el depósito por garantía

8/10

Excellent

22 Oct 2025

Claire

There was no breakfast as advertised. No dining available. No telephone service. Fitness center ill equipped most machines not working, room needed cleaning. In addition to paying the amount for the facility for 3 nights, was told at the front desk i had to pay an additional $50.00 which would be refunded. To date i have not received the refund, and efforts to reach them by phone has been futile. Would appreciate your assistance. If not successful will seek recourse. Thanks. No public transporting.

10/10

Exceptional

22 Oct 2025

Karen

As typed

Leisure Family

2/10

Poor

21 Oct 2025

Justin

Terrible place to stay. Upon arrival the reception was eating at the desk. And was rude . We then had filthy rooms, people smoking cigarettes and marijuana in the halls and stairwells. We stayed a night and left .

Leisure Family

6/10

Pleasant

21 Oct 2025

Alonzo

Room smelled really old and like smoke, there were stains on the floor and furniture, there was only 1 elevator operating and was super slow and the hotel looks a bit ran down but has great wifi and A/C , the staff was fair , they show that they serve complimentary breakfast but don't, but overall the hotel itself needs a lot of work inside and everything needs to be updated ASAP!!!!

2/10

Poor

21 Oct 2025

Brittany

first night i didn’t get the room type i booked. my room was not all the way cleaned and we found roaches in both rooms. the girl at the front desk was rude and would not give me a brooom to sweep up a ness

Friends_and_family Family

2/10

Poor

20 Oct 2025

Jorge

Dirty, unsafe, people walking the lobby on bad conditions (smoking marihuana) dogs barking in rooms, worst hotel I’ve been to, we were inside no longer than 5 minutes.

4/10

Poor

20 Oct 2025

Truman

Was not how it was distributed.

Partner

2/10

Poor

20 Oct 2025

Kun

Staff is okay but their room service staff aren’t doing their job. There were only three towels when I first entered the room then on third day, I asked for just couple more towels since I was staying for 5 nights and they never left me any towels. What really disturbed me was that they left an evidence of entering my room by placing which chalk markings all around the inside of the door then also smeared much of same chalk makings all over the outside of the door as well yet room cleaning staff never left me with not a single towel nor cleaned the room for my entire stay which was five nights. I really don’t care about not cleaning the the room but deliberately entering my room to leave the evidence makings on the door inside and out then not have decency to leave me with what I requested which was just couple of towels was unforgivable because their gesture was purposefully driven to taunting me. These people should be sued by every legal capacity.

Self

2/10

Poor

19 Oct 2025

Kristy

Avoid this place at all costs. It is we'll on its way to being a trap house. There was dog turds in the stairwells that had petrified becaus r it had been thete so long. There were roaches in my shower. The elevator does not work properly and is a safety hazard. There was garbage left for days in the hallways. It smelled musty and dirty.

Leisure Family

10/10

Exceptional

19 Oct 2025

Rachel

Everything was clean and well maintained

Leisure Partner

6/10

Pleasant

19 Oct 2025

Julie

The room was run down. Corner of a piece of furniture appeared to have been chewed by an animal. The closet door would not open without excessive force.
Hallways and elevator could definitely use an upgrade.

Check in agent was not friendly AT ALL. Borderline rude. Don’t think we’d stay here again.

Partner

2/10

Poor

17 Oct 2025

Elizabeth

Poor condition, elevator not working, room was not clean, pool was green.

4/10

Poor

15 Oct 2025

April

The elevator was creepy it even opened while moving up and it was the only one in service. We woke up the next day to 2 roaches in our room the towels were spotted as well as the sheets the TV was held in place by a spatula. Bathroom was extremely small.

Leisure Partner

2/10

Poor

14 Oct 2025

Tansia

Furniture and carpeting heavily soiled.

Business Self

2/10

Poor

12 Oct 2025

Aftab

One star hotel

2/10

Poor

12 Oct 2025

Janelle

No staff to help us, we finally get to our room it’s filled with puke, cigarette holes in carpet and lots of handprints on headboards. Hallways filled with trash.

Business

10/10

Exceptional

12 Oct 2025

Herman

Good

Business Self

2/10

Poor

09 Oct 2025

Cameron

No hot water

10/10

Exceptional

07 Oct 2025

jesus

Very calm enviroment

Business Family

10/10

Exceptional

06 Oct 2025

jesus

Awesome rooms

Friends_and_family Family

2/10

Poor

05 Oct 2025

Dionne

The sheets look like Freddy Kruger got a hold of them. No room service was provided and the TV kept getting messed up. I will never stay here again!

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

Rachel

Hotel was clean and staff was friendly

Leisure Partner

10/10

Exceptional

05 Oct 2025

jesus

It was ok very decent

Business Family

8/10

Excellent

30 Sep 2025

Ashley

Pool is closed , but cleaning staff does great job

Leisure Pet

8/10

Excellent

29 Sep 2025

JEREMY

Pool was closed

Leisure Self

6/10

Pleasant

29 Sep 2025

Abi

The room is clean, but the whole building smells smoke. The phone in the room doesn't work, i tried to call for some clean towels, i had to go to the desk and asked for it. Overrall, i will not be staying here next time.

Friends_and_family Friends

2/10

Poor

29 Sep 2025

TERANCE

ABSOLUTELY TERRIBLE! DO NOT STAY HERE!

BEWARE THERE ARE ROACHES!

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Hakeem

Great!

6/10

Pleasant

28 Sep 2025

Folusho

I like the price, especially considering the area (Duluth), the timing (the fall festival), and also the last-minute booking on my part (about a week in advance). So I do appreciate the fact that the room was available… But I do believe it is advertised that they have breakfast, and I did not see that in the morning on either of the two days that I stayed. Also, when I checked in, there was a pair of dirty underwear in my room that I had to dispose of before I could settle in properly, which also caused me to scrutinize my room even more than I normally do. Some of the interior of the room was damaged and out of date, and the air conditioner wouldn’t really blow cold or change fan speed. Overall, I probably wouldn’t book here again unless I desperately needed to be in Duluth and that was the only thing available or I didn’t have enough money. Decent enough stay, but wouldn’t stay again.

Business Self

8/10

Excellent

28 Sep 2025

Nan Yi

Good

2/10

Poor

28 Sep 2025

Rah'Daicia

it was an ok hotel. they don’t offer breakfast, there are constantly people outside just hanging around the hotel at all hours of the night. the room had an odor to it kind of musty, the elevator was slow and one of them didn’t work. i stayed for 5 days and i noticed a bug on my last night there. the staff doesn’t communicate and the housekeeping doesn’t seem to come pick up the trash every 3 days as they tell you they would.

Business_and_leisure Self

2/10

Poor

28 Sep 2025

Ludy

Run down hotel had to leave right away

Leisure Family

2/10

Poor

27 Sep 2025

Sarah

Property was not clean at all. Staff was very rude. I spoke with Hanley to end my stay early but I never seen the cancellation so I called the next day to make sure and my stay was never ended. He said I had to pay for the night before because it was never cancelled and there was nothing he could do. He was the same person I spoke to both days. So I asked to speak to his manager and he laughed and said “I can tell him to call you but he likely won’t.” Then hung up on me. THE worst experience I’ve ever had.

Leisure Self

2/10

Poor

26 Sep 2025

Elvira

It's a sketchy hotel. Ladies if the night and their Handlers.

Business Family_with_children

10/10

Exceptional

24 Sep 2025

R

Everything was good. Large rooms are a plus!

4/10

Poor

23 Sep 2025

Richard

Good location but the property is old and in need of an upgrade. Only one elevator worked.

Leisure Family

4/10

Poor

21 Sep 2025

Anjanette

When I first drove up to the property, I noticed that there were people wandering around the parking lot. It was a late check-in for me, after 9pm. The pictures on their site are either from other Sonesta locations or are very old. The lobby area was nice, but the room needed some repairs and the carpet needed a good cleaning. I had to check out around 3am to to the airport to drop my rental and make my 6am flight. I head to the car and put my carry-on in the trunk and as I get in, this man comes out of nowhere from behind and to the left of me, waving at me as if he wanted to say something to me. Mind you, as I was leaving the hotel, there was no one in the parking lot. I guess the look on my face told him everything he needed to know and he kept walking past my car away from the hotel entrance and disappeared to the other side of the through some tree lined area. No security present at all!

Business_and_leisure Self

10/10

Exceptional

20 Sep 2025

Alex

Like it

Business Self

6/10

Pleasant

20 Sep 2025

Jeremy

2 stars

It was an ok stay, two things that really hurt our stay was that WiFi kept getting disconnected and that we saw roaches crawling. I told management he said he was going to have the room cleaned however when I came back into the room, the room was definitely not cleaned

Self

4/10

Poor

18 Sep 2025

Richard

Only one elevator working. The Shower head was dysfunctional. No microwave and only one trashcan in a suite sized room. The bar of soap had a big bite mark in it. Sink drain had to be unplugged. Very dated facility and rooms need upgrade. Bathroom door had to brush against the toilet seat to open. no ice machine on the 5th floor.

Leisure Family