Name: Sonesta Select Atlanta Duluth
Address: 3530 Venture Pkwy Northwest, Duluth, 30096, US

10/10

Exceptional

26 Jul 2026

Maria

Everything good berry clean

2/10

Poor

26 Jul 2026

Robert

It smelled like the room was being fumigated and painted. The room was also still dirty upon arrival. There was trash and dirt throughout the room, especially on the carpet and in the restroom. The restroom door would not close because the toilet was too close to the door. The couch had a large dark black stain on it, and the TV did not work properly.

The toilet seat also had dark dirt stains. I’m not sure if they were from someone using the restroom before we arrived or if someone had stepped on the toilet.

The front desk receptionist did not seem to care about anything. Every time we saw him, he was on his phone, and his attitude was not welcoming at all.

I immediately requested a refund and canceled the rest of our stay due to the unpleasant experience. I would definitely not recommend staying here if this is the type of service and cleanliness guests can expect. My partner and I were very disappointed and dissatisfied with our stay.

2/10

Poor

25 Jul 2026

john

I stayed at this hotel a few years back when it was still under Hyatt, which was great, but since this place is under new management, this hotel has never been repaired or updated; therefore, the state is terrible and the environment.

10/10

Exceptional

25 Jul 2026

Robert

Staff was understanding and patient and bed was comfortable

10/10

Exceptional

23 Jul 2026

Robert

Staff was helpful w health issues bed comfortable

2/10

Poor

22 Jul 2026

Camilo

Only one elevators works so wait time was ridiculous —- opted for emergency stairs

People would throw trash and dirty linen in front of elevators — not sure why this would be allowed by staff

Cleaning of room had to be requested constantly only to come and find bathroom without any towels.

Front desk phone was never answered

Sketchy people constantly around hotel which made feel very uneasy

Elevators would smell of marijuana

10/10

Exceptional

21 Jul 2026

Joshanai

Everything was Great

Family_with_children

10/10

Exceptional

21 Jul 2026

Robert

Staff was very helpful and comfortable bed

10/10

Exceptional

20 Jul 2026

gernaldo

J

10/10

Exceptional

19 Jul 2026

Robert

Staff was great and a comfortable bed

4/10

Poor

18 Jul 2026

Eartha

The room was smelly and stifling stains on the carpet. The shower when you take a bath in the tub it fills up with water poor drainage. Also, they were dirty, laundry and garbage in the hallway. I spoke to the staff about changing room and he said it probably would have the same drainage problems so I had to leave.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Mario

😔😔😔

Self

2/10

Poor

15 Jul 2026

Mario

Booked a reservation and it was cancelled with out my notice no email or anything

2/10

Poor

13 Jul 2026

Shinera

DO NOT STAY HERE! Pictures are 100% misleading. The rooms were dirty, there was hair in the bathtub, phone and lights above bed didn’t work, there were springs coming up from the let out bed. Drug use happening right outside entrance to hotel… On our way up the elevator we stopped at the desk to speak to staff about cutting our stay short. A man approached the desk saying that some individual had come into his room and attacked him. He then became upset and started throwing things off the lobby counter. I have a 1year old and this experience was horrible. Not even a partial refund was given.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Robert

Hotel and room were sufficient as suffering through physical issues

Self

6/10

Pleasant

12 Jul 2026

Ashley

Everything you need is near by but this would be a great place to stay if it wasn’t so much going on around there

Family_with_children

10/10

Exceptional

12 Jul 2026

Robert

Staff helped in time of distress

Self

10/10

Exceptional

10 Jul 2026

Robert

Helped me when suffered through hardship hold my items and reduced my deposit being held to 25 my sugar exploded and was safe besides a blue hamper of dirty clothes stolen or missing

2/10

Poor

09 Jul 2026

James

Saw a bug running on the floor in check-in date. Got tick bites during sleeping. No towel change. No microwave. Someone knocked the door at night.

Partner

10/10

Exceptional

07 Jul 2026

Andrew

Good

Self

2/10

Poor

03 Jul 2026

Meisha

This property was so trash, the worst hotel I've ever been too, I even spoke to other guest to see if my experience was just personal to my family and I. Theres was the same or similar. Not good. Oh no, my room resemble a crime scene and unkept, when asked to change room the front desk was not very helpful, nothing worked and the carpet was strained with what looks like dried blood. First experience ever!! I will never ever stay at this hotel ever again.

Family_with_children

8/10

Excellent

02 Jul 2026

Terisa

Our room was clean. Staff was friendly and helpful.

Friends_and_family Family

2/10

Poor

01 Jul 2026

Richard

Rooms are in tough shape. Weird smells in the lobby bathroom. No breakfast.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

TiEtica

Everything was good just needed a microwave and less pressure on the water in the shower.

Partner

4/10

Poor

29 Jun 2026

Marie

There were roaches in my bathroom, the tv didn’t work at all, and people kept trying to open our door through the night.

Friends_and_family Family

2/10

Poor

29 Jun 2026

van

room was clean. had to call and ask for new bed sheets and towels

Friends_and_family Family

4/10

Poor

28 Jun 2026

David

Upon checking in to my room, the tv remote didn’t work. The ice machine on my floor was not working. There was trash in the hallway by the elevator. The kitchen was filthy. Stains on the floor in my room. The room also had a strange smell. There was no microwave in the room.

Self

6/10

Pleasant

27 Jun 2026

Petra

This property had free wifi, full gym with workout equipment, and swimming pool. The outside is well maintained but indoors everywhere, the carpet needs to be replaced because the odor when you enter the hotel, it smells like heavy mildew. I did feel secure and the bed cover felt clean but was damp. There was a big roach in the room and the restroom was partially clean because there was crud residue on all the door handles especially the restroom bars and the remote control. The restroom faucets was not positioned into the sinks. So, water splashed everywhere. There was a puddle of water that kept coming back in the bathroom but not coming from the bathtub nor the sink. I kept using towels to cleanup the puddles of water. The front desk concierge were all very accommodating but never answered the phone when I called from my room.

Self

2/10

Poor

26 Jun 2026

Crystal

Should’ve listened to the reviews. Tried to give them the benefit of the doubt. The outside looks nice. The lobby looks nice. But that’s about it. The room was disgusting. Stains on the headboards and couch. Mold. Roaches. The faucet was broken. The toilet was loose and missing the screws that hold it to the floor. Kids tried to use the oil but even they were disgusted by it. We tried to pull through because it was only for one night but we could not take the smell of mold in the room. It was making us feel sick. We decided we’d ask for another room. Went down to the lobby around 9pm. Smelled of Marijuana and no staff members were around. There was a line at the front desk waiting for someone to show up to help. At that point we decided we’d just leave and make the long ride home and drive through the night. If I could give zero stars I would.

Family_with_children

4/10

Poor

22 Jun 2026

Twan

Only 1 elevator works and its slow and grimey looking. Took them over a hour to find me a room with working ac! I was given 4 rooms before I was given a room with working ac. The iron bled brown water on my white shirt. No compensation was offered. Never staying there again!

Self

4/10

Poor

19 Jun 2026

John

Very disappointed
I am not going to use again

10/10

Exceptional

18 Jun 2026

Shena

I was able to check in very easily. The staff at the desk were great. Room was clean and had no issues. Definitely will stay again.

Self

6/10

Pleasant

16 Jun 2026

Byung

So good

Family

2/10

Poor

13 Jun 2026

Juliett

Very dirty. Pool, rooms, and facility.

Family_with_children

2/10

Poor

12 Jun 2026

Desha

This was a last minute idea that I regret. The front desk was rude though I understand the frustration probably came from the kids running around lobby or the ones lined up at the ONE microwave the hotel offers also in view of the lobby. The elevator is only working on one side and that one side takes forever to move. Unusual smells everywhere ESPECIALLY the third floor which has the only working ice machine. My room reeked of wet carpet and I found black mold behind AC unit. Stains all over couches.

Self

8/10

Excellent

12 Jun 2026

Mario

Good stay

2/10

Poor

08 Jun 2026

Letitia

Where do I start.. myself my elderly mom along with other family traveled from buffalo ny to Atlanta to bury my dad. I paid for a 2night stay, arrived Friday overly exhausted..Saturday my husband and I leave our room to go to the funeral never spoke to anyone. Come back room clraned.. ok great but I didn't request a clean go to take my pancreas cancer meds..THEY'RE GONE..go to front desk manager Nick says no cleaning..he finds out from Mary that Claudia did clean n throw away my Pancreas Cancer meds. UNBELIEVABLE.. I PAY OUT OF POCKET ALOT MONTHLY JUST TO TRY AND STAY ALIVE.. NICK DOES NOTHING BUT OFFER 11.00 OFF MY WEEKEND STAY.. NOT TO MENTION THE HOTEL IS A HOMELESS SHELTER AS WELL THE ENTIRE PLACE SMELLS CARPETS FILTHY HORRIBLE. FYI IF I PASS AWAY FROM THIS NOT HAVIN MY MEDS FROM SATURDAY UNTIL I FINALLY GOT OFF A 13HOUR DRIVE HOME MONDAY..PLEASE PLEASE DON'T RESERVE THIS HOTEL .. THEY WILL STEAL YOUR BELONGINGS AND SAY SORRY IT WAS A MISTAKE...WORDS OUT OF NICK MOUTH...MISTAKES HAPPEN...IM APPLAUDED I JUST WANT COMPENSATION OF MY FULL REFUND FOR MY ROOM AND MEDS
SINCERELY MS.ALMOND BUFFALO NY 6/8/2026

Partner

8/10

Excellent

07 Jun 2026

Ulethea

Staff was very friendly room was okay housekeeping should take more time, room was not tidy 3rd floor has a bad order of a dog or cat

Self

4/10

Poor

06 Jun 2026

Ifeanyi Patrick

They should put more efforts in the cleanliness of the rooms.

Self

2/10

Poor

05 Jun 2026

Jennifer

Sonesta select complaints
- [ ] 1 no breakfast just coffee. (Just rolls, cold cereal and juice would have been better than nothing)
- [ ] 2 sleeper bed sheets were filthy . (Blood stains and God knows what else)
- [ ] 3 we had to get our own towels and sheets because there was only one person at night and day. The housekeeping staff was mythical we never saw them until we were leaving. Requested twice to have the room cleaned . At least pickup the dirty linen and the trash nobody came
- [x] 4 trash removal was nonexistent we have a toddler and an infant in diapers. We had to leave the trash near the can in the hall. Plus there was only one can in the room
- [ ] 5 the security lock
- [x] broken on the side door so we couldn’t use the room key to enter from the parking lot.
- [ ] 6 had only one working elevator.
- [x] 7 coffee maker had no pot
- [ ] 8 ice maker did not work well ice would spill all over the floor because the front was broken and the ice just spilled out.
- [ ] 9 there was an iron but. No board.
- [ ] 10 the carpet was dirty just a hair better than tacky.

We have used Sonesta before and were very pleased with them.

Family_with_children

10/10

Exceptional

05 Jun 2026

Frederick

it was great next time in town i will be back

Friends_and_family Family

2/10

Poor

05 Jun 2026

Silvia

Mal, la limpieza pésima, todas las lleves del agua todas com problemas. Cuando entras al cuarto huele mal, los objector como cafetera no sirven TV ECT, No LO RECOMIENDO !!!!!!!!!!!!!!!

Partner

10/10

Exceptional

04 Jun 2026

Mario

The rooms was at a reasonable price and clean

Self

2/10

Poor

01 Jun 2026

Angela

I booked a one-night stay at this hotel, and unfortunately, it was one of the worst experiences I have ever had. After a 10-hour drive, I checked into my room, took two aspirin, and laid down to rest. I later woke up to find bugs crawling on me, on my drinks, on the bathroom sink, and throughout the room, including the walls. In addition, the air conditioner was not working. There was a sign stating that the temperature could be controlled by a wall-mounted thermostat, but there was no thermostat in the room.Alarmed by the bugs, I immediately gathered my belongings and son and went to the front desk. I explained the situation to the employee on duty and was told that because we had been in the room for too long, but I could email for a refund because there were no other room available and if we stayed we were not eligible for a refund. I asked if another room was available, and she initially stated that there were no available rooms. I also explained that we were in town for a event and needed access to a clean room so that we could shower and prepare for the event. The front desk rep then informed me that a guest had just checked out of another room and that we could go into that room to shower but if we did so we could not get a refund. When I asked whether the room had been cleaned, she stated that it had not. She further explained that we could not stay or sleep in the room, but we could shower but would not get a refund if we did. we slept in the car still no refund yet

Business

2/10

Poor

31 May 2026

Denise

very dirty. was too late for me to change hotels, will never return. i felt dirty after staying there. all towels had stains, the bathroom had mold. just a very uncomfortable experience.

Family

10/10

Exceptional

25 May 2026

john

Love this hotel

Self

6/10

Pleasant

23 May 2026

Gerald

Had to change rooms every day I was there it was always something wrong with the room

Friends_and_family Family

4/10

Poor

17 May 2026

Jasmine

The price was good but customer service sucked they didn’t have sheets prepared for sofa bed the room smelled of mildew and misreport of breakfast and WiFi is horrible basically nonexistent

Friends_and_family Family

4/10

Poor

16 May 2026

Elijah

Had to change rooms due to odor in room. One working elevator one cart to bring luggage.

Family_with_children

4/10

Poor

14 May 2026

Jenny

This is an okay place to stay if you aren't bothered by a musty smell and older furniture. Unfortunately, the shower wasn't cleaned properly, as there was hair from the previous guest left on the floor. The rug was torn in a few spots, and the area near the shower was damp. Additionally, the couch was quite dirty. It was just too much for me, so I checked out after only one night of my planned two-night stay.

Self

10/10

Exceptional

11 May 2026

FRANTZ

I DID NOT GET TO USE THE GYM

Self

6/10

Pleasant

08 May 2026

Jameer

Tv didn’t work asked them to fix it they never came.

Friends_and_family Family

2/10

Poor

05 May 2026

sungdoo

Dirty room and elevator. Also smells nasty

Partner

2/10

Poor

02 May 2026

Dennis

Do not waste your money. The first room smelled like mildew, the TV had the wrong remote, and the Wi-Fi doesn't work so basically your in a technological dead zone. The carpeting in the hallway is ripped. The ottoman in the room had cigarette burns on it. I called the front desk 3 times and no one ever picked up so I called the outside number and sure enough the man answered so clearly he was ignoring the guests calls. He came up and tried the TV, then agreed that it was the wrong one, said they don't have any more for the smart TV and said the WiFi doesn't work when there are a lot of guests. I had to leave the room to pick up my wife and wanted to put a me water bottles in the fridge but when I opened it up the smell was gross and it wasn't working (what a shock). I told the same man at the desk on my way out. When we got back he offered to move us to a different room, which we gladly accepted. When we shifted rooms, the new tv didn't work at all, the carpeted floor was soaking wet by the bed and when I tried to call, the phone in the room didn't work. I just gave up at that point. The sad part is, we've stayed in this hotel a few times and it was always great. When we left I let the morning person know what we experienced and all she said was \"I'll let maintenance know about the water\". No apology, no offer of a refund, nothing. Not sure if there is new ownership or not, but this was brutal. Buyer beware...

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Joy

Convenient to Asian shopping

Friends_and_family Family

4/10

Poor

28 Apr 2026

Chauntele

The pool was closed, the gym seemed stocked but I didn’t use any of the machines. only one elevator worked and it took forever to come. The hallway and stairs smelled of urine. The light cover literally fell off the wall above the sink as I was in the rest room. It was quiet and very close to shopping.

Pet

2/10

Poor

27 Apr 2026

Garla

The worst hotel ever. Do not stay here. Customer service horrible. No sheets pillows or blankets for pull out. Smallest pillows on king bed. Did not have the room booked. Made to move to a room we didn’t want. Didn’t fit our group. No curtain for privacy or lights from the parking. Too much light in the room to sleep. Just horrible.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Shantavia

Friendly staff, room had a funny smell, false advertising of breakfast offered. WiFi terrible on 3rd floor, at this point all floors expect the 1st floor it was like the lobby was a bar or party spot. No microwave in the rooms

Family_with_children

10/10

Exceptional

19 Apr 2026

Tyree

The service was excellent

4/10

Poor

18 Apr 2026

Seung

Only 1 elevator is working and the elevator is old, bad odor, and poor condition. Room had old carpet smell that was very unpleasant. Only thing that was positive was kind staff.

4/10

Poor

17 Apr 2026

Javis

Floors looked dirty the room looked outdated and was unimpressed for the hotel chain name

Self

2/10

Poor

13 Apr 2026

Kahina

Property nasty, stains all over, hallways stink,
Showers not clean, no mattress protector, dust everywhere, no microwave, staff had an attitude when I wanted to leave.

6/10

Pleasant

12 Apr 2026

Do

It was dirty, trash on the hallway.
The room looks old and the TV was not working.

Friends

8/10

Excellent

10 Apr 2026

Jai

Th room had a bad smell but the property is much better than expected. You won’t get an answer when you call the front decal, but it’s not a bad property at all. I’m a single guy so the loud people in the hall and nearby room don’t bother me. But may have for a family with small kids. It’s worth it for the price.

Self

2/10

Poor

09 Apr 2026

Jean

Room was very dusty from renovations

10/10

Exceptional

05 Apr 2026

Chris

Yes

8/10

Excellent

31 Mar 2026

Tiona

It was nice and r

2/10

Poor

17 Mar 2026

Candice

My experience at this hotel was very unacceptable. The room wasn’t what I expected to be. It was very nasty stains all on the walls. The carpet was stained and it also had an awful smell to it. I won’t recommend this place to no one very unsanitary

Family_with_children

6/10

Pleasant

14 Mar 2026

jung

Not bad

Self

2/10

Poor

14 Mar 2026

Tashara

Check in was horrible! He didn’t explain check out time no WiFi definitely was not helpful.. I called multiple times to the deck no answer! I wouldn’t give these folks an invisible star!!

2/10

Poor

08 Mar 2026

Kristina

Room was disgusting, dated, only 4 outlets in the entire room worked, it smelled, stains all over the carpet and not maintained at all. Called the front desk 6 different times without getting anyone. Horrible!

Family_with_children

4/10

Poor

07 Mar 2026

Luz

Clean barthroom

6/10

Pleasant

01 Mar 2026

Jhay

The room was booked for 4 people we were given two pillows and not enough bedding

Friends_and_family Family

2/10

Poor

15 Feb 2026

kevin

Room had no tv to watch literally it was broken and asked to change I was rudely told nothing she could do or I could check out

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Natalie

Super close to Jeju spa! Room was clean and it was nice and quiet. Will be coming back for sure

2/10

Poor

08 Feb 2026

Vim

I don’t even feel like this hotel deserves a star, cause that would mean it would even deserve the one star. The stay was overall about as bad as it could get. When we came in we had issues getting into our room. I accidentally had the name autofilled with my surname and on that I’ll admit was my fault, but the man at the desk stated it wasn’t his problem and continued to be on his phone playing games. Was absolutely no help. Also later when we walked down the receptionist was sitting in the lobby playing on his phone once more. The room was in poor condition, the fridge will freeze everything, shower was constantly leaking and would quickly flood, ended up having to shower at a AirBnB with another person who was at the convention we were heading to. Light switch in bathroom was falling apart. Door lock was broken entering the room. Light closest to the bed was broken. When we were heading down to the lobby the elevator going down was busted as if someone had punched it overnight. Just felt like we had to keep one eye open while we slept. We felt very unsafe and will NEVER stay there again.

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

David

Clean

8/10

Excellent

27 Jan 2026

David

?

Business_and_leisure Self

2/10

Poor

27 Jan 2026

Ashley

Unsafe witnessed a shooting and stabbing during the stay. Staff didnt compensate or care for the safety of the guest

10/10

Exceptional

26 Jan 2026

David

clean room and staff was really nice and helpful

8/10

Excellent

24 Jan 2026

Danielle

Nice room, friendly and helpful staff.

2/10

Poor

18 Jan 2026

Ravi kishor

Worst experience, Lights, bathing shower, WiFi, Lift. My suggestion is don’t choose this motel.

Business_and_leisure Friends

6/10

Pleasant

15 Jan 2026

Pierre Rousse

Open parking

Self

6/10

Pleasant

08 Jan 2026

brandy dallas

Looks good in pictures …

Leisure Self

2/10

Poor

03 Jan 2026

Haiphuong

This place should be shut down. The elevator wasn’t working properly. There were no indicators lights of the elevator. The receptionist lady had to “reboot” it in order to make it move. We stayed on 6th floor. We had to take the stairs down. The hallway smelled really bad, so did the room.
Stay away from this place.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Darrel

Great

8/10

Excellent

18 Dec 2025

Kate

nice staff, decent room/building. a little old/outdated but honestly no complaints. it was decently clean and i had no issues with the place.

4/10

Poor

14 Dec 2025

Kaitlyn

Room felt outdated and dirty

Leisure Partner

8/10

Excellent

13 Dec 2025

Nicholas

Quick and easy check in clean room. Good for a quick overnight

Self

10/10

Exceptional

10 Dec 2025

Valencia

Check-in was smooth and room was clean.

2/10

Poor

08 Dec 2025

Aralibis

It was horrible experience, dirty, stinky and terrible service. We also had cockroaches In the room, cold coffee, and the first night Ac didn’t work we had to move to other room. No breakfast not even an accesible Microwave . Never will stay there again. They charged me $410 for 3 nights and had a sing with $459 a week really?

Leisure Family

2/10

Poor

08 Dec 2025

ReAune

After being placed in a room that either had not been cleaned or was still occupied- was later put into a room with stained carpet, couch, no shampoo, conditioner, or body wash in the containers, an unplugged refrigerator and an albeit friendly, cockroach on the wall

Leisure Self

10/10

Exceptional

01 Dec 2025

Ibrahim

Yes

2/10

Poor

27 Nov 2025

Jamarica

Once I see the room, I went straight to the front desk and request a refund. The room was not near the images on the internet.

10/10

Exceptional

23 Nov 2025

Gonzalo

Very nice costumer service and great location, fast and easy! Loved it!

2/10

Poor

23 Nov 2025

Delsa

As soon as we get inside the room we fount a medium roach, table had a broken leg, was another wooden top broken as well, there was a hole in the middle of the bed, looks like the box spring was damage. The hallway smells funky. Bad experience

Leisure Family

8/10

Excellent

20 Nov 2025

Alyssa

The staff was courteous. The room was clean.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Raymond

Why do we have to pay a deposit and we pay it online

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Luis

My window doesn’t have blackout!

2/10

Poor

18 Nov 2025

Sueann

Yes, there was no room curtain in the window to hide the outside lights. This was our second room. The first room had a roach on the wall, not good. Your hotel is in bad repair. Even one elevator was not working. The hallway light was out making it hard to see the door. What else would you like to know, the bed was good. We will find a better hotel next time.

Self