TownePlace Suites Atlanta Northlake

2/10

Poor

14 Mar 2026

Leigh Ann

They had no room for me and showed my reservations as cancelled

4/10

Poor

06 Feb 2026

Benjamin

Safety concerns for my family.

Business Partner

4/10

Poor

23 Jan 2026

Shantel

Water coming up from the floor in bathroom when u step in there…water leaking from the toilet at the bottom…random people knocking on the door asking for stuff

2/10

Poor

02 Jan 2026

Manisa

They could not provide pots/pans. They had no towels only 2 were provided for a deluxe room for 6.

10/10

Exceptional

08 Dec 2025

Nisha

Teresa was very helpful and accommodating to us.

Self

2/10

Poor

13 Oct 2025

Anthony

Soon as I checked in to my room I found a lot of roaches, then when I go to heat food the microwave caught on fire twice, pillows weren’t actually pillows they felt like deflated balloons. Lastly, there were cigarette burns on the couch we had in the room

Leisure Partner

6/10

Pleasant

12 Oct 2025

David

Ho Hum

Front desk was friendly, room was ok, outdoors was in good condition. Rest of the place was tired.

Friends_and_family Friends

2/10

Poor

24 Sep 2025

Nikesha

Don't stay

The staff was nice. But the property needs a complete make over. The hotel is listed as non smoking property. I have allergies and I could not stay and had to leave and stay at another hotel

Self

10/10

Exceptional

20 Sep 2025

Philip

Field trip

This is extended stay so with our time it’s full with full residential. Guest were polite, staff was helpful it was clean enough for an emergency stay over. I had a 4 th room and everything worked. I rested and was satisfied

2/10

Poor

23 Aug 2025

Verified traveler

Worst stay ever, place nasty smoky and run down with bugs in room.

Self

2/10

Poor

20 Aug 2025

Janea

The staff at the front desk were nice however, the room had a strange odor and there were roaches coming from the a/c unit.

Partner

10/10

Exceptional

30 Jul 2025

Robert

Staff was very helpful and polite

Business Self

2/10

Poor

17 Jul 2025

Connor

Dirty, noisy, roaches in the room

2/10

Poor

13 Jul 2025

Leatha

I drove 5hrs to find out my reservation was canceled. I asked why was it canceled the front desk clerk stated they had no rooms. I asked why. She said they had a fire 2-3 days and the sprinkler system ruined rooms. Although I was in town for leisure I had to find another area to stay at last minute. Had they emailed or called to notify my cancellation of the room it would’ve been so bad. Poor communication

2/10

Poor

05 Jul 2025

Muhammad

Bugs

2/10

Poor

19 Jun 2025

Dionna

This is by far the worst experience being displaced out of my home because of a fire. The fire alarm went off last night around 12:00 a.m. I went to the front desk. Me and my daughter ran out of the room. Frantically down stairs to the front desk clerk, and she calmed exclaimed this was NORMAL and I repeat. She repeated that this happens all the time. This is nothing we are8 used to. As if it was a laughing matter I'm requesting a refund please.

2/10

Poor

26 May 2025

Verified traveler

Only if you’re desperate

Had to speak to 5 different people to get an answer about early check in. Everything was broken, including the microwave. All of the complimentary dishes were dirty. Trash in the hallways and everywhere outside. Fire alarm randomly going off late at night with no urgency to turn it off. Would never stay here again.

Partner

4/10

Poor

20 May 2025

TEMITOPE

Refused to let me get an additional room for my family. Finally relented after i begged them but insisted i had to leave tomorrow

2/10

Poor

13 May 2025

Charmaine

Checked out after our first day. Room was dirty, curtain ripped, hallway and rooms smelled bad. We found food in our fridge, I told the front desk and got a garbage bag and placed the food in it and put it outside our room. When management came the next day they told me I have no proof of the food being in the Fridge.

I use to love staying at this property but it went straight down hill.

Leisure Family

4/10

Poor

12 May 2025

Matt

The place was not clean

Leisure Friends

6/10

Pleasant

04 May 2025

Sherrie

the room smells like someone had smoked here. clean and convenient . Breakfast was limited and closed at 9

Business Family

8/10

Excellent

09 Mar 2025

Amelia

There was a group in the parking lot screamingat each other and people hanging in the doorway to watch, ant covered old chicken wings on the ground at the entrance, curtains and dust ruffle stained with who knows what...

Business_and_leisure Partner

2/10

Poor

07 Mar 2025

Sadie

The EXTREMELY RUDE and unprofessional assistant manager of this motel canceled my reservation without telling me and without reason. I traveled two hundred miles only to find this HORRIBLE MOTEL refuses to honor EXPEDIA’S CONFIRMATIONS. The hotels smells like an open sewer too and is FILTHY. Expedia should REFUSE to advertise this property and anyone who tries to stay in this DUMP is crazy.

Business_and_leisure Self

10/10

Exceptional

11 Feb 2025

Mark

Clean rooms

Business Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

Great staff Teressa and Edward are very respectful and helpful

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

Everything you need is walking distance or just a few miles away

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

Great places to dine nearby and clean

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

This place is absolutely comfortable

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

The staff are always nice and respectful and helpful

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

The staff are awesome

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Mark

The staff is the best team I’ve ever seen

Business_and_leisure Family_with_children

10/10

Exceptional

07 Feb 2025

Ashley

Great

Leisure

10/10

Exceptional

07 Feb 2025

Shema

This property is very very upkeep and clean. The staff and management takes extra steps to make sure the property and occupants are very well taken care of with any concerns or questions.

Family_with_children

4/10

Poor

27 Jan 2025

Gregory

Wish I’d read the online reviews before booking. So many others had them cancel reservation as happened with us. On day of our check-in, after having reservation for some time, hotel calls saying they are overbooked and they’re transferring us to sister hotel in another area. Thankfully we talked them into letting us stay. But, on checking in, our room smelled incredibly of fish (major mold outbreak?). We had to have window open to sleep, but folks were smoking pot in quad below our window.

Many guests were there longer term and had definite struggles. My heart goes out to them. Refugee families, folks kicked out of apartments. But, major argument between a couple at 6:30 am was not pleasant.

Wishing I had paid a little more to stay at Hampton down street or Tru next door. Would not recommend unless you really have to.

Leisure Family

10/10

Exceptional

19 Jan 2025

Mark

The staff there is awesome

10/10

Exceptional

01 Jan 2025

Shema

The attention and prompted response of any concern. I will always choose to book with this property and you should too. You will not be disappointed.

10/10

Exceptional

27 Dec 2024

GABRIEL

Very quiet location

Business Self

2/10

Poor

27 Dec 2024

John

I Had A Terrible Stay

This was one of the worst hotels I've stayed at. Here are my reasons \"not\" to stay here:
- There's a sign that says the entrance door is locked for your protection. It's not. Anyone can walk right in.
-You have to wait forever for the elevator to come up. Save the time and just take the stairs.
-The bedsheets were stained and not clean.
-During my three-day stay, our room wasn't cleaned even once.
-The exhaust fan in the bathroom rattled during operation.
-The walls are paper thin. I heard everything being spoken in the room next door including their television.
-The heater/air cond kept switching from air conditioning to heating and back again.
-And finally, the parking lot lacks sufficient lighting to make their guests feel safe.

I don't think I will stay here ever again!

Friends_and_family Family

8/10

Excellent

22 Dec 2024

Mark

The staff performances was awesome

Business_and_leisure Family

8/10

Excellent

22 Dec 2024

Mark

I didn’t care to much for the property because with the staff in the front office I would book a room anywhere they worked

Business_and_leisure Family_with_children

10/10

Exceptional

14 Dec 2024

rusli

nice tranquile

Leisure

4/10

Poor

08 Dec 2024

Shavonne

N/A

8/10

Excellent

02 Dec 2024

Anthony

Thanksgiving visit

The stay was great. The only exception was the faulty smoke alarm that kept beeping routinely. I had to consistently reset daily.

Friends_and_family Family

6/10

Pleasant

25 Nov 2024

Samir

Room was okay but property seems to be used by long term low income tenants staying for extended periods of time.

Friends_and_family Family

2/10

Poor

23 Nov 2024

Naser

Them damn cockroaches ran up in my bookbag. Please hire an exterminator

6/10

Pleasant

09 Nov 2024

Chereese

Dont like to be lied on be treated for something I didn't do but they ended up messing up my money and got scared when i want to speak to corporate because its been weeks now. People work hard for their money and now they saying stuff behind my back i overheard them saying horrible things. They not nice anymore.

6/10

Pleasant

09 Nov 2024

Chereese

Just a thought, please have secure doors, if employees are afraid of hostile customer what makes a random person come in and get hostile with them, plus please check stairs cause homeless people sleeping there

2/10

Poor

06 Nov 2024

Verified traveler

We experienced cockroaches in multiple rooms offered to us and ultimately decided to leave. The level of dirtiness in the rooms is so much, there could not have been any detailed cleaning in months to years. There is debris on the walls, trim, floors, etc. from long periods of not being wiped down. The toilet flooded from the bottom of the floor during the one night we were there. This was by far the worst hotel I have ever entered and it felt more like a hostel or one night stand kind of trailer type hotel.

Friends_and_family Family

2/10

Poor

27 Oct 2024

Fredrick

This hotel room was, bar-none, the worst hotel room I have ever stayed in. I have lived in a ESA for work before, so I trusted the name, but never again. I have traveled much of the world, and all of the states, and this was by far the worst. The room was in absolute disrepair, it was dirty, and on top of that, it had cockroaches. From broken glass outside the front door, to a rancid smell throughout the hotel. If I had the choice to get my money back before staying, I surely would have, but I was late, and I was traveling, and just didn't have the time or energy. I of course have pictures of everything, and video of my feet sticking to the floor. The cherry on top was the little note with the snacks with my name on it that let me know they came in after my reservation, looked at the room, and said \"good enough\". Never again. I'm going to do everything I can to recoup some of what I spent staying in this hole.

4/10

Poor

24 Oct 2024

Fredrich

DIsappointing

I pre-paid for a suite with two beds (for two adults and an adult sized teenager) for a two night stay. When I checked in, I was told that wasn't available. They gave me a room with a single bed for the first night but were able to find me a suite with two beds for the second night. I was not offered any sort of refund or compensation.

The staff were very friendly and polite, but the property is being remodeled. The flooring in the common areas has been pulled up. The adhesive is filthy and sticks your shoes making it impossible not track into the rooms. The rooms, other than the floors, are clean but not what I would expect for the chain or the price.

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Andre

I just want to say thank you to y’all friendly stuff for helpful and make our stay easy as possible and make us feel like family

Leisure Partner

4/10

Poor

20 Oct 2024

Danette

Gross

Leisure Partner

10/10

Exceptional

11 Oct 2024

Valerie

I would definitely stay again

2/10

Poor

10 Oct 2024

Jorge

Elpidia does not advice that hotel is under construction.

10/10

Exceptional

26 Sep 2024

Andre

Thanks for everything

Leisure Partner

10/10

Exceptional

24 Sep 2024

Andre

Thank you for make our stay easy and friendly

Leisure Partner

4/10

Poor

12 Sep 2024

Verified traveler

They didn’t have a room ready when I arrived two hours after checkin time, the shower leaked all over the floor, and the smell in the hotel was awful

Self

2/10

Poor

03 Sep 2024

Santhosh K

Horrible place to stay. Stinking smell all the property as if somebody is cooking rotten fish. Rooms are so dark with no natural light makes you feel like you are in dungeon. Furniture and bed are so worn out which I can see stinking fungus and mold on the mattress and worn out cushions teared with filling material popping out. Not at all safe for families to stay.
Had to checkout the property in an half an hour and got an absolutely beautiful accommodation at nearby CrownPlaza for the same price.
Horrible and terrible place to stay.

Leisure Family

10/10

Exceptional

30 Aug 2024

Blessing

It’s a real good place to get some good quiet time

Business_and_leisure Partner

2/10

Poor

23 Aug 2024

Verified traveler

Beware

The property is overall in bad condition. Needs major updates and upgrades. Dirty inside and out. My room smelled like smoke, from the previous guests and from other people who were smoking inside the hotel. I found used contraceptive packaging on the A/C unit. The covering of the A/C unit was broken and the A/C didn’t work well. Other guests were constantly congregated at the sitting areas outside smoking marijuana. Wouldn’t recommend staying here unless you are looking for a cheap rate.

Self

2/10

Poor

14 Aug 2024

Arteruo

The staff were nice that was the only reason I gave communication a few stars however the room was dirty the halls reek of urine and other unsanitary items the place was not cleaned and even after I cleaned the unit myself I still seen roaches. I could not believe I did not get a full refund I was moving into my home and could not imagine bringing a bug into my new place from a hotel stay

Business_and_leisure Family

2/10

Poor

07 Aug 2024

Gerson

Never stay in this place again

10/10

Exceptional

02 Aug 2024

Tyrone

Great and clean

4/10

Poor

26 Jul 2024

Peter

Just horrible

I was supposed to stay 2 days but checked out after the first day.I paid in full so I still have to try to get a refund for the second day. The room wasn't clean, huge stains on the sofa, rgw shower and toilet was cleaned looks like it wasn't cleaned in months I had to go to Publix to buy cleaning supplies andcspent 2 hours that day cleaning. On top of that i forgot my fast charger, the charging cables tobmy iphone, and Android. When I called back to the hotel they told me that the cleaning personnel didn't find anything. On top of that you had people sitting around in the hallway andbin the stairs cleaning their feet, on the phone or and just sitting around. It was horrible. How can I get my money back for the second day the receptionist said i would have to contact Hotels.com

Self

4/10

Poor

14 Jul 2024

Kelly E

The worst experience ever.

The hotel is bad, bad condition of the rooms, but the worst is the unsafe place and guests. People living there and smoking pot early in the morning and late at night. I leave earlier and asked the refund because I witnessed a fight in front of the hotel outside of the front door, while people around in their cars smoking and laughing and recording instead of calling the cops. I travel all around the globe and this was the worst experience ever.

Business

10/10

Exceptional

11 Jul 2024

Teklewold

My experience in this hotel more or less good.

Self

4/10

Poor

07 Jul 2024

Belay tesfaw

The rooms are dirty

2/10

Poor

22 May 2024

Anita

The hotel has roaches, I paid for a few days to stay had to change the room I was in the next day. The new room I was changed to have more roaches in the last. The first time I was in tub was stopped up. And I never got a refund from leaving.

I definitely would not recommend anyone to stay unless they don’t mind roaches.

Leisure Family_with_children

2/10

Poor

02 May 2024

Chiquita

Terrible stay

I need to request a full refund. Police were on property dealing with a situation upon arrival. There was no power from midnight to 7:30 am and property staff did nothing to alarm, to inform, to update customers. Needless to say, I was panicked, felt unsafe, since landline was not working. It was a terrible stay and seeking a refund or disputing my credit card claim is my best option.

10/10

Exceptional

30 Apr 2024

Derek

Great Ns Rasheeda at my check in

Business Self

10/10

Exceptional

29 Apr 2024

Shatona

Great customer service

Front desk representative Faith was amazing. Great spirit, kind and knowledgeable. It's very hard to find good customer service and she went over and beyond. You are blessed to have her.

Self

4/10

Poor

21 Apr 2024

heath

The property was rundown. The entrance door to the stairwell was broken. Carpet and hallway was filthy. There was a molded smell in the hallways and stairwell. kids running around making noise noises all hours of the night. There were cockroaches running around the bathroom and kitchen area. I do not recommend..

Business Self

10/10

Exceptional

27 Mar 2024

Denny

Room was great. Check in was a breeze. Rasheedah was very attentive and a pleasure to deal with. Nice when a friendly face greets you!

Leisure Family

10/10

Exceptional

25 Mar 2024

Amber

The staff is AMAZING. They can’t control the customers or their behavior.

Leisure Partner

2/10

Poor

20 Mar 2024

Monica

This place is absolutely dirty. The matress cover had blood stains on it. The chair they have for the desk had bodily fluids still on it. It stunk. Weed smell on the hall ways. Bathrolm was dirty too. I would absolutely recomend for anyone to pay more for a better stay else where. Will never stay here again.

Leisure Partner

4/10

Poor

12 Jan 2024

Eric

Don’t stay here

No USB ports in room at all. Some AC electrical plugs not working. Plastic battery panel on TV remote missing so AA batteries fall out. Got a note on the door second day of stay stating I would have to switch rooms due to remodeling they suddenly decided to do. Then turns out I didn’t have to move at all.

Self

10/10

Exceptional

05 Jan 2024

Bridgette

Great stay!

Business Partner

6/10

Pleasant

26 Dec 2023

Tay

My stay was good. Room was pretty decent. The only thing i didn't like was the roaches in the rooms especially with a small baby running around trying to stomp them. Made my stay feel a little unsanitary.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2023

Bridgette

I like the cleanliness

Business Partner

10/10

Exceptional

14 Dec 2023

Bridgette

It was comfortable and clean the staff was friendly

2/10

Poor

13 Dec 2023

Verified traveler

Roaches!

I had booked my room for two nights but checked out after one night. Found a roach in the shower and the microwave was infested with roaches. Since I paid in advance, Hotels.com was supposed to get me a refund for the second night but I've not received it. The hotel refunded the pet fee I paid for the second night.

Self

6/10

Pleasant

25 Nov 2023

Shenequah

I honestly don't know where to start. The front desk clerk was very friendly and understanding when I forgot my I.D. and gave me time to retrace my steps to retrieve it. Unfortunately that's as positive as it gets. From roaches to bloodstaines. The constant smell of other people cooking. Barking dogs. If you have to find an inexpensive lodging then I guess but I'm not going back.

2/10

Poor

30 Oct 2023

Shija

Not what you expect for sure

Beautiful pictures - at least in the hotel description. But in reality - what a scary place!! Saw a bunch of homeless people wandering around the property. Some of them were near the lobby asking the staff for some favors.

The hotel does not even have any resemblance to the pictures posted. The place smelled bad and people were vaping you know what in the property as well.

I realized the hotel is not safe upon checking in and that the booking was a mistake and wanted to cancel the booking (3 nights were booked), but the property owner didn't even refund us for a single night. I know I booked after seeing the ratings/pictures in hotels.com, so want to make sure future guests know what to expect at this place.

Business

10/10

Exceptional

20 Oct 2023

Zinetta

All of the employees there are amazing and I love that they are helpful

Business_and_leisure Family_with_children

4/10

Poor

08 Oct 2023

Nicole

Nothing if we wasn't doing last minute traveling i wouldn't stayed there

Leisure Family

4/10

Poor

07 Oct 2023

Verified traveler

Staff was barely friendly and this property has definitely seen better days. Would not recommend it at all unless it was maybe your very last option.

Self

10/10

Exceptional

04 Oct 2023

King

The whole staff is great!!!!!!! From front desk all shifts, to housekeeping and maintenance. I would recommend 10 stars if possible!!!!!! Great place to stay, convenience all around.

Business Self

2/10

Poor

05 Sep 2023

Verified traveler

A Roach-Filled Wonderland.

We DID NOT stay here after finding a HANDFUL OF ROACHES in our room. We left immediately. Demanded a refund and were told we'd had to \"wait or take it up with Hotels.com\".

Business Friends

2/10

Poor

11 Aug 2023

Jeffrey

Extended stay away! Far away!

My stay at your location was not very good at all. the ice machine was not working, the breakfast was horrible and the service was very little help at all.

Business

6/10

Pleasant

04 Aug 2023

Jirapon

Worn out but clean.

Business Self

2/10

Poor

27 Jul 2023

Shanon

When we checked in room it was horrible smell. The hotel couldn't change rooms so we requested refund

2/10

Poor

20 Jul 2023

Herbert

Lied about not having the room I reserved and told my booking agent that they didnt have the reservation but told me the room i reserved was not available that I would have to make other arrangements, after traveling well over 5 hrs for a family vacation!

Leisure Family_with_children

2/10

Poor

18 Jul 2023

Bobbivette

The room was dirty !!
The carpet had stains and missing pieces in it !
The sofa bed had stains ! The room smelled like smoke ! It has ashes left in the window seal !

Friends_and_family Family

2/10

Poor

05 Jul 2023

Verified traveler

No blankets,linens, and breakfast is a granola bar

No bedding reception simply stated couldn’t do anything till housekeeping came in, which was in the morning, so sleeping with no blanket at all for us or our kids and had to go back to reception for linens for the kids bed. breakfast was a granola bar, that’s not a breakfast is included deal, though they had coffee, but that was out at 8am when we arrived for breakfast.

Friends_and_family Family

8/10

Excellent

05 Jul 2023

Mariela

Front desk personnel was helpful and friendly. It is a good location near stores, restaurants and main freeways.

Leisure Family

2/10

Poor

03 Jul 2023

Lourdes

This hotel needs more attention…lesson learned

Friends_and_family Family

6/10

Pleasant

01 Jul 2023

Breuna

The staff that work there were very friendly and helpful. Anytime I needed something they assisted me right away. My room was a bit dirty and was not stocked with necessary items. I just went to Walmart and purchased some cleaning supplies and bought new bedding.

Business_and_leisure Pet

4/10

Poor

22 Jun 2023

Eddie

Rel old property, need to change the carpet in the room.

6/10

Pleasant

17 Jun 2023

denisha

Ok ok

As far as price location it is good.
What’s was lacking was the amenities only one set of towels, there were no hangers or bathroom amenities. And the ice machine was out of order, however The staff was nice. And there was light breakfast and coffee items.

10/10

Exceptional

05 Jun 2023

Sarah

I like that they had kitchens! But the walls were paper thin so when you’d walk down the hall you could hear people talking in their rooms.

Leisure Family_with_children