Hampton Inn Atlanta/Stone Mountai

4/10

Poor

26 Apr 2026

Ian

We are loyal Hampton Inn guests with a long record of excellent stays. This was our worst by far.
We arrived 90 minutes early because my 80+ year-old mother (multiple stroke survivor, wheelchair-bound, severe stamina issues) was in visible distress and needed to lie down immediately. I explained the medical emergency to the front desk clerk (a Black woman) and requested early check-in. She coldly refused, saying “Check-in is at 4pm” and “I ain’t got nothing until 3pm,” then walked away. When I asked if there was anywhere my mother could rest, she said “no.”
I pleaded, offering to pay for early check-in and stressing my mother’s condition. She showed complete indifference. Moments later I watched her promptly check in two Black families and hand them room keys. The racial disparity was obvious—we were being discriminated against.
I immediately called Hampton Inn Corporate. Five minutes later the clerk received a call, looked directly at me, and suddenly announced our room was ready.
Room 220 was not a Handicap room. It had clearly been cleaned hours earlier and was available the whole time. The bathroom was inaccessible—my mother found the toilet difficult and dangerous and could not shower. There was never any hot or warm water.
The room’s location made access extremely difficult. From our handicapped parking spot we had to travel to the distant rear elevator and back. At night the facility locks down, rendering stairwells and rear entrance unusable. Worst Hampton Experi

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

David

Generally everything is good but some staff

Self

8/10

Excellent

25 Apr 2026

Tasha

Everything was great! Check in lady was very warm, nice, and respectful.. security was great! No worries about anyone touching my car! : )

This morning when I came down to grab breakfast, one of the staff members was in the dining area with a piece of bacon dangling from her mouth.( in uniform on clock) changed the plans for my breakfast as I am walking back to the lobby i see the same staff member one hand under shirt with the freezer door open looking for more food to cook.( room to the right as you coming from elevator to lobby.)

Minus that i enjoyed my stay!

8/10

Excellent

14 Apr 2026

Seifu

I didn't see menu for breakfast. Room was good clean, front staff was friemdlt and parking was ok.

4/10

Poor

13 Apr 2026

Raymond

Hotel power went out for 3 hours no electricity, major renovation hotel looks old. Front desk attendant was a sweet heart very nice and professional

Friends

10/10

Exceptional

12 Apr 2026

Chevalaus

Everything was great

Self

10/10

Exceptional

12 Apr 2026

Luciana

Easy check in. Clean room. Quiet area.

Family_with_children

8/10

Excellent

09 Apr 2026

Kady

decent

Self

8/10

Excellent

06 Apr 2026

James

Clean room, good breakfast, short trip for fun and food.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jacquelyn

Yes

10/10

Exceptional

02 Apr 2026

Don

Everything OK

Partner

10/10

Exceptional

30 Mar 2026

Timothy

Every thing are perfect except the elevator

Friends

10/10

Exceptional

27 Mar 2026

Terrance

Parking safe the room very clean staff was really friendly will stay again when in town

Partner

6/10

Pleasant

23 Mar 2026

Sheridan

The stay was just okay, but I was little disappointed because there wasn't a handicap room available, reconstruction throughout the building, shower had no room to sit your own stuff while showering, and the room seemed to be a little more tighter than other Hamilton's I stayed at.

Family

10/10

Exceptional

20 Mar 2026

raja

Good location and good comfort

4/10

Poor

18 Mar 2026

KRISTY

This location is under construction. If this would have been disclosed, i would have picked another location. They were short on staffing and it took nearly an hour to get in my room. It was noisy and some things were inoperable.

Self

8/10

Excellent

16 Mar 2026

Terrell

Everything was good despite construction...

10/10

Exceptional

10 Mar 2026

Linda

Staff was amazing!

Self

6/10

Pleasant

10 Mar 2026

Kenneth

Breakfast was good. Lot of remodeling being done
so at times it was challenging but overall a good
stay & hoping the new changes go well & I know it will be very nice.

6/10

Pleasant

09 Mar 2026

melonie

It was ok, wasnt the best. Kept hearing doors slamming. Just wasnt peaceful

6/10

Pleasant

09 Mar 2026

Rozella

Hotel being renovated. We were not advised or we would have found another hotel.
There should be discounts under these circumstances

Friends_and_family Family

4/10

Poor

08 Mar 2026

Felicia

This hotel has people staying there while They are renovated! It is ugly and very uncomfortable feeling! They should closed until its finish! Staff was friendly but wouldn't recommend at all until its been updated! The room size was nice, and bed was straight

Friends_and_family Family

2/10

Poor

04 Mar 2026

Michael

Our first night we had to strip the sheets because of a spill. The cleaning lady was outside when we put the sheets out and we asked for new ones. This was at 4-5pm. They told us they would. By midnight they did not bring us any. We went down to the front desk and requested sheets. Not once did they supply us with any and we had to sleep on the bare mattress. This was the only hotel experience we’ve ever had thay was bad

Partner

4/10

Poor

02 Mar 2026

Melissa

CAUTION : Several car windows were broken during our departure. We arrive back to hotel at 2am that morning and didn’t see no car windows broken just yet. When leaving at 11am there were at least 6 cars whose windows were broken. Potentially could have more we just didn’t drive around the building to check it out,luckily our truck was just fine. Will not be staying here again.

Partner

2/10

Poor

02 Mar 2026

Jordan

Terrible Staff. Sheets were nasty, toilet was nasty, toilet overflowed. Worst experience ever!

4/10

Poor

01 Mar 2026

Danielle

Two cars at least got broken into that were parked overnight . There windows were busted not sure if anything was stolen. Clearly not a good neighborhood. Not a trustworthy area.

Friends_and_family Family

2/10

Poor

01 Mar 2026

Lakindra

The hotel is under construction. We were not advised of this until after check in. Upon going to the second floor there several workers in the hall way. All signs for direction to rooms were removed. The walls had no wall paper and had what resembles blood but was just a mixture of red and white paint on the wall. There was dust everywhere from construction. We could hear everything from the other rooms likely due to a lack of insulation bc of the repairs being made. Our doors were numbered with tape and numbers written in them. The tub felt like there was sand in it. We had to call security in the middle of the night because of the constant banging and yelling in another room in our area that continued through out the night. Overall the hotel description is poorly represented as well and patrons should be aware of conditions and construction taking place. Left message for management to be advised. We also could not cancel reservation bc we were not advised of the state of construction until hotel was confirmed. It was also not visible from the outside. We were disappointed and taken advantage of.

8/10

Excellent

26 Feb 2026

Markus

Property has seen better days, but the room was nice and clean. Staff was friendly. Can recommend it, especially for this price.

Self

4/10

Poor

23 Feb 2026

Charlene

Room had been rehabbed but the halls were not in good repair. No wall covering or paint, trash in the halls. The hotel is under rehab and therefore the cleaning is not up to par. This should have been disclosed at the time of booking!!

Leisure Family

6/10

Pleasant

23 Feb 2026

Janice

No greetings upon arrival. Long wait time for clean room. Rooms were available on floor 2, but under construction. No working phone in the room. Only one (1) Elevator working.

10/10

Exceptional

22 Feb 2026

NaQuita

My family and I were in town from Louisiana for a dance competition. The receptionist, Ms. Malaika, was awesome! She made our stay very welcoming! The room was extremely clean! The area is great! The hospitality is just exceptional! 10/10 I highly recommend!

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

jasmine

Was never told they were doing renovations, no extra blankets for the pull out couch/bed but I appreciate them trying.

Friends_and_family Family

6/10

Pleasant

11 Feb 2026

peter

Staff was very courteous. Breakfast was very good.

The hallways as well as the room could have used a vacuuming. There was noticeable dirt and debris on the floors in the main hallway and the room appeared to have been superficiallly vacuumed and there was still dust and debris on the floors

Leisure Family

2/10

Poor

01 Feb 2026

Tekchand

Not clean. Staff was not pleasant.

Leisure Family

10/10

Exceptional

31 Jan 2026

Antonio

Yes everything was great

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Trinice

It was an awesome stay

Business_and_leisure Self

10/10

Exceptional

21 Jan 2026

Keiron

Courteous staff

4/10

Poor

16 Jan 2026

Carol

The night Staff was rude to me and my son . Any thing that you asked her she had a smart remark for . She wasn’t friendly at all. The morning staff as well. I said good morning and she just looked at me . Then said just put it in the box, I guess referring to the key . Not what i expect from Hampton Inn

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Donna

Easy parking

Leisure Family

6/10

Pleasant

11 Jan 2026

Donnitte

The phone didn’t work…maintenance fixed it (new cord). 😉 The floor in the kitchenette area was slippery with oil/grease of some kind (slip hazard)… housekeeping took care of it 😉 There was NO hot water. Maintenance came to repair, however there still wasn’t hot water the entirety of our stay. Management discounted the price.

8/10

Excellent

02 Jan 2026

Camilo

They didn’t clean the room none day during my stay at the hotel

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Camilla

Room clean, staff courteous , comfy bed

Leisure Family

10/10

Exceptional

30 Dec 2025

Juan

Great buffet!!

4/10

Poor

29 Dec 2025

Sophia

Some of the staff was not very friendly and the covers were dirty

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Bobby

Bed frame was stinking out cab be hurt , towels was dirty and bathroom faucet was leaking and window curtains was not properly installed was seen through

Leisure Family

10/10

Exceptional

28 Dec 2025

Shannon T

Clean room, and friendly staff

Leisure Family

10/10

Exceptional

28 Dec 2025

Terry

EXCELLENT SERVICE

Leisure Friends

2/10

Poor

26 Dec 2025

E'Driana

The hotel was absolutely filthy. I genuinely was worried about my health - the bathrooms were disgusting, there were roaches and bugs, and I don’t have faith that the rooms were adequately cleaned.

I had to be moved from TWO rooms at check-in because of how dirty they were. There were used diapers in the trash can, somebody’s hair and other trash, and the tile in the shower was covered in rust and stains. It was disgusting. The third room was better than the first two at first glance, but when I woke up I saw bugs everywhere and roaches crawling around.

The breakfast was subpar and that was the best part of the stay, so that’s saying something. The staff was fine - they didn’t question it when I asked for a new room because they already knew the rooms were dirty. The doors to the building on the side were broken and the staff knew it, saying “oh yeah the side doors are broken” after I had to walk around and couldn’t get in.

I will never ever ever stay at this place again. It was a huge mistake.

6/10

Pleasant

26 Dec 2025

Sherwin

Female Front Desk associate was very Rude house keepers didn't clean room but other than that it was a okay stay I was only there for the weekend for a funeral

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Mulue

The room is clean

10/10

Exceptional

22 Dec 2025

Aive

The complementary breakfast that was great..

10/10

Exceptional

16 Dec 2025

Trinice

From the moment I stepped into this establishment,I was greeted with warm smiles and excellent customer service! I plan on making this my go to hotel when everI'm in Stone Mountain

Business_and_leisure Partner

8/10

Excellent

14 Dec 2025

Sidney

Rooms were clean. staff were polite & nice.
Breakfast was good as usual for Hampton.
Parking in some locations was dark.
Older hotel, still in decent condition.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Kimberly Ann

I love this hotel always great service.

Business

10/10

Exceptional

08 Dec 2025

Desmarie and Jean Massieux

Staff very pleasant

2/10

Poor

03 Dec 2025

Callie

Dirty

Self

6/10

Pleasant

03 Dec 2025

Sharon

While my hotel stay was relatively enjoyable & uneventful, the poor condition of the carpet and overly watchful & suspicious eyes of the staff serving the free breakfast was outrageous at best.

Leisure Self

6/10

Pleasant

30 Nov 2025

Chelsea

Very disappointed. I get it was thanksgiving weekend but was hoping for a tree to be up by the fireplace . We had went to stone mountain and pick there due to it was a little cheaper but not that much and had free breakfast that wasn’t eatable really . Low par . Which I get free . The bed rooms the sheets were stain or at least I hope the were stained and very wore out . I did take pictures and Jones didn’t call because we got back late the first night and was exhausted and the we just slep on top of the one stained sheets with blankets we brought. . Feel could have newer bedding . I mean you get what you pay for and this is a fact .

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Timothy

Generally everything are good

Business_and_leisure Family

6/10

Pleasant

29 Nov 2025

Barbara

There was urine visible on the bottom of the toilet when we got to our room. The keys never worked, even after someone came and allegedly replaced the battery in the door. There was a phone on the nightstand that wasn’t even plugged in anywhere. The reason I gave this review a 3 is that the staff was friendly and the rates are good. We’ve stayed here every year for almost 10 years st Thanksgiving because it’s close to your family but I think this is the last year we’ll be staying there

Leisure Partner

10/10

Exceptional

25 Nov 2025

Imani

My only complaint is tht shower chairs are needed for disabled ppl they cannot stand in the shower

Leisure Family

10/10

Exceptional

20 Nov 2025

Mary

Parking was safe and room was clean.

Leisure Family

8/10

Excellent

18 Nov 2025

Raushanah

Good breakfast

Self

10/10

Exceptional

15 Nov 2025

Andres

Great staff

Business

10/10

Exceptional

14 Nov 2025

Martin

Yes

Business

10/10

Exceptional

14 Nov 2025

Kaslyn

It's right next to the highway. The room was enough for comfortable stay.

Business Self

8/10

Excellent

10 Nov 2025

Gelana

They don’t provide soap.

10/10

Exceptional

09 Nov 2025

Jacqueline

Room was clean front desk staff was awesome

Partner

2/10

Poor

06 Nov 2025

Glenn

There was no shower head in the shower, the property in general seemed neglected and the staff seemed more focused on going home than being there.

Leisure Friends

8/10

Excellent

03 Nov 2025

Wisdom

The room was clean and the breakfast was ok. What stood out for me was the front desk employee that checked us in. We got in late after a day of traveling with delays and she was really welcoming. Thank you

Leisure

10/10

Exceptional

30 Oct 2025

Damaris

Yess

8/10

Excellent

28 Oct 2025

Michelle

Nice free bag of water. Room nice. Bathroom needs a grab bar to get in and out of tub.
Very noisy. Could hear couple having sex. Someone had loud TV on way into night.
Breakfast a little weird.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Netasha

Cleanliness and comfort could have been better.

10/10

Exceptional

26 Oct 2025

Iris

Everything was okay

6/10

Pleasant

14 Oct 2025

Heather

Beds

10/10

Exceptional

13 Oct 2025

Miraflor

Stayed for a night, close to Stone Mountain, free breakfast is a plus, close to stores & restaurants!

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

James

Wonderful stay

Check in & checkout was quick and easy. The housekeeping staff greeted us and even chatted with us about our dog in the hallway. The room was very clean. Our TV had a welcome message with our name on it. There is a microwave, refrigerator, and coffee maker. There’s large bottles of hand soap, lotion, body wash, shampoo, & conditioner in the bathroom. The shower was nice and hot. The beds were comfortable. The AC worked like it should. The area was quiet and felt safe. It was about 8-10 minutes from the Pumpkin festival at Stone Mountain. Lots of fast food restaurants and stores within 2 miles. The gym was nice. Breakfast was good. There’s someone ready to serve you the hot food, which was biscuits, sausage, and egg rounds. The first server was rude, but everyone else was polite. There’s cereal, yogurt, bagels, bread for the toaster, a waffle machine, grits, shredded cheese for your grits if you want, packaged pastries, juice, coffee, tea, milk, oatmeal packets, there’s no sugar free options incase you need to plan ahead if you’re diabetic or just prefer no sugar items. It’s a nice place for a family or anyone else that’s looking for a safe clean place to stay. We’re definitely adding this to our favorite places to stay when we visit Stone Mountain.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

DeAnne K.

Friendly staff, accommodating, and enjoyable.

Leisure Self

8/10

Excellent

03 Oct 2025

Vickie

Nice place

Leisure Partner

10/10

Exceptional

28 Sep 2025

Brad

Staff was very friendly and helpful. Hotel was nice and clean. Room was spacious and clean. The only complaint I had were the sheets on the bed.

Business

8/10

Excellent

22 Sep 2025

Janita

Clean rooms and friendly staff.

Business Family

6/10

Pleasant

19 Sep 2025

robert

not happy are room was right around the corner from the ice machine and it was loud and making ice all night also we were in the back room facing the bus parking and that was noisy plus there was some kind of compressor going every once in a while and it was loud

Leisure Partner

10/10

Exceptional

17 Sep 2025

Adrienne

Convenient

Business Family_with_children

6/10

Pleasant

14 Sep 2025

Vickie

The lady at the front desk had an ugly attitude. She was not nice at all. The rooms were clean and the beds comfortable. However, the lady’s attitude ruined any good part of our stay.

Leisure Family_with_children

2/10

Poor

07 Sep 2025

Tiwan

first room: dirty bathroom counter; foyer floor slippery
Second room: no shower soap, foyer floor slippery;
Wednesday night Receptionist's and cleaning guy's customer service sucks.
I went to buy my own towels and soap.
This Hampton hotel sucks!

Business_and_leisure

4/10

Poor

07 Sep 2025

Jay

Definitely Not Worth the Money

Very old, worn out and dirty hallway carpet. Dirty and worn elevator. Poorly installed toilet seat. Limited availability of staff for assistance.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Nicole

Front desk staff was not there when I first arrived to check in and I had to wait 5+ minutes for them to show up from wherever they had been to finally do so. It has never made sense to me that the ability to check yourself in and to bypass the front desk exists but I’ve never been afforded that opportunity.
The parking is fine but getting in and out of the lot is difficult because large trucks will park along the road coming in and essentially turn the entry road into a one way road but it is not and it becomes quite dangerous.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Phillip

This is a perfectly fine hotel that I would definitely stay at again.

Leisure Family

6/10

Pleasant

11 Aug 2025

Verified traveler

Close to Stone Mountain park but not worth it

The beds were very comfortable and our room was spacious. However, we arrived at 11pm to find the carpet in our room soaked. Our socks were wet from simply walking from the bed to the bath. The front desk changed our room but the second room floor was also damp and soaked in some places. At that point, it was close to midnight and we just needed to get our kids to bed so we stayed in that room.

The breakfast was lacking. We ere only expecting “fast food” level hot food but found the eggs were not edible and the prepackaged pastries were mostly smushed. We got cereal for our kids and made do until we go to our day trip location.

The counters were not clean in either room. There were visible food smears and marks on the counters. Also, the tile floors were super slick and felt greasy. It felt like cleaner had been sprayed on the floor but not actually cleaned up. None of the trash cans had bags in them.

We would not stay here again.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

George

Pleasant place to stay, staff friendly and accommodating.

Self

10/10

Exceptional

30 Jul 2025

Aijalon

I only stayed for one day and it was lovely. Very quiet and the staff was available for any needs.

Leisure Self

8/10

Excellent

29 Jul 2025

Ernest

Parts of the coffee pot was missing. Told desk person, told they you bring new pot, never happened. The faucet in the bathroom was barely hanging in. Had to hold it in place to turn water on. No toilet paper holder in the bathroom. The suite was roomy and clean.

Leisure Partner

4/10

Poor

22 Jul 2025

Stacey

Staff was AMAZING

10/10

Exceptional

22 Jul 2025

ROBIN

Always A Great Stay

I'm always pleased with Hampton Inn. This was a short staycation, just to have some ME time. It was just what I needed.

Self

10/10

Exceptional

20 Jul 2025

TIESHA

Perfect place

Business_and_leisure Partner

8/10

Excellent

19 Jul 2025

Verified traveler

Happy Hampton Inn Review

It was doable, clean, not quiet- had noisy children right next door. Breakfast next day was good - no real complaints

Partner

8/10

Excellent

16 Jul 2025

Kayla

I came in town for a wedding and this place was very convenient to stay in. Wedding was about 15 mins away and the area is packed with places to eat and things to do. You’re in walkable distance from a bowling alley ! I’ve stayed here with family before and I’m never disappointed..

Leisure Partner

8/10

Excellent

13 Jul 2025

amy

Great property just no daily housekeeping!

Leisure Family

6/10

Pleasant

12 Jul 2025

Shnerrial

Upon checking into the room. The desk attendant was not pleasant, and almost seemed as we were a bother to her. The room was not clean, it was balls of hair, nails, and candy on the floors. The best part of this stay was the cleaning staff, they were extremely nice and welcoming.

Partner

2/10

Poor

12 Jul 2025

Deborah

The room had small black ants all over the room. If you sat on the sofa ants would crawl on you and ants were climbing the wall in the bathroom. An area of about 3 to 4 feet around the air conditioner had the rug wet. The air conditioner did not remove the humidity so everything felt wet. We will not stay at Hampton Inn at Stone Mountain again.

Leisure Partner