Name: The Burton Hotel And Cloud Nine
Address: 1 Mill Street, Kington, HR5 3BQ, GB

6/10

Pleasant

12 Jul 2026

Ian

Lovely staff. Room was a bit grubby and the damp in the bathroom could easily be addressed with a bit of attentive cleaning.

Partner

8/10

Excellent

29 Jun 2026

Katie

It was great. Service was excellent.

Family

8/10

Excellent

02 Jun 2026

Andrew

room windows were fast shut - should provide a small opener otherwise ok

10/10

Exceptional

26 May 2026

Angela

Friendly staff, lovely cool room on a really hot day. Pity the pool was still not operational

Partner

6/10

Pleasant

11 May 2026

Andrew

Disappointed that the leasure center and pool were undergoing renovation and we had not been informed of this at the booking stage.
We should have been informed by the hotel or Expedia.
What compensation will there be for this disappoint.

Partner

2/10

Poor

02 May 2026

Christopher

Extremely disappointed - spa and pool closed due to building work, not clearly stated on Expedia. Specifically booked for these facilities after a very long drive. Hotel needed updating and didn’t feel immaculately clean. Front desk was a mess. Paid £144 for one night in a room that felt like a Premier Inn room with a fridge added. Stains on carpet, no pictures or nice touches apart from robes and slippers. Sofabed looked tired and old. Cooked breakfast was good but continental had only mandarin segments - no other fruit and no choice of cereals or pasties. Dining room was bland and dark with no atmosphere - we asked to put music on as it was deathly quiet. Best thing was free parking in a lovely historic town and the shoe shop opposite which was a Sketchers outlet selling end of line with at least 50% discount. Thai restaurant a few doors down from hotel was excellent with outstanding food. Wouldn’t stay again.

Partner

8/10

Excellent

02 May 2026

MICHAEL

The room was clean and the staff were friendly.

Self

8/10

Excellent

04 Apr 2026

Neil

Lovely breakfast easy parking

Partner

8/10

Excellent

30 Mar 2026

John

I managed to get the last parking space available fortunately. The hotel is a mix of old and new. The older part is pleasant enough but the new rooms more recently built in a separate building are excellent. The food at The Burton is good. No complaints whatsoever. The thing that stood out though was the staff. They were all so helpful and welcoming. From the young lady who had just started at the hotel to the manager Jana, they were all exceptional.

Partner

10/10

Exceptional

30 Mar 2026

Chris

Fabulous weekend. Shame the pool was closed for a refurb. but couldn't fault the place!

Partner

10/10

Exceptional

29 Mar 2026

Oliver

Room was very clean (however decor dated), rest of hotel areas were nicely decorated, clean and inviting. Staff were very welcoming and attentive, Breakfast was perfect and parking was easy.

Self

10/10

Exceptional

02 Mar 2026

Michael

Lovely clean, comfortable room, excellent shower annd bath. extra friendly staff, easy parking. Excellent breakfast

Partner

10/10

Exceptional

27 Feb 2026

Holly

Lovely staff, clean room, good food.

Partner

4/10

Poor

16 Feb 2026

Ahmad

Very old-fashioned building, unfriendly staff, and the staff didn't even help me connect to the Wi-Fi. However, the food and swimming were excellent.

Leisure Family

8/10

Excellent

16 Feb 2026

Harrison

Leisure facilities were very good

10/10

Exceptional

18 Jan 2026

Paul

The staff where very welcoming and friendly, food was fantastic 👌

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Amanda

Ideal 3 night break away. Made good use of the facilities, all the staff an asset to the hotel. Room spotlessly clean along with all the changing areas in the spa and hotel

Partner

10/10

Exceptional

02 Jan 2026

Tony

Great venue for a chilled new year break with walking in the local area and relaxing in the spa.

Leisure

8/10

Excellent

31 Dec 2025

Franc

All the staff were brilliant, so friendly and helpful

10/10

Exceptional

10 Dec 2025

Roger

Excellent food, lovely room and friendly staff.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Rachel

Everything was good. There was nothing I can say that was not good. The toilet was low in the accessible bathroom but I am tall so it would not have been a problem for the average person.

Partner

10/10

Exceptional

18 Nov 2025

Samantha

Lovely stay. Staff very welcoming. Room was comfy and clean. Pool and gym were great!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Yvonne

All staff were wonderful

Partner

6/10

Pleasant

29 Oct 2025

Kulvinder

Very outdated bar and restaurant area, we were in the new building which was a bit more modern. Spa wouldn’t really call it a spa either it’s more of a leisure centre with a hot tub unfortunately

Partner

8/10

Excellent

28 Oct 2025

Imad

Staff very friendly

Leisure Partner

10/10

Exceptional

26 Oct 2025

Sonia

Great team and lovely stay - The girls at reception were so helpful and sweet, exactly what we needed, thank you

Leisure Family

10/10

Exceptional

23 Oct 2025

Stephen

Clean room , nice spa and good food

Partner

10/10

Exceptional

12 Oct 2025

John

Excellent service throughout

Partner

8/10

Excellent

11 Oct 2025

Patrick

Nice old hotel, comfy room, good food with leasure facilities.
Enjoyed my stay.

Business

10/10

Exceptional

05 Oct 2025

Ashley

The hotel staff were very helpful and the room was very clean and the choice of evening meals was really good

Leisure Partner

10/10

Exceptional

05 Oct 2025

Mr

Polite and very helpful staff at reception and dining. Lovely breakfast and excellent accommodation. Me and partner had a very Special time together 10/10

Partner

8/10

Excellent

26 Sep 2025

Mark

Lovely Gym, pool and overall site. Friendly staff, decent food. Will be staying again

Business

10/10

Exceptional

23 Sep 2025

Stephen

Love this place

Lovely people, hotel and spa

Business Partner

10/10

Exceptional

08 Sep 2025

Stephen

Great place. Great staff.

10/10

Exceptional

08 Sep 2025

Dennis

Clean and Friendly

Very clean and friendly. Excellent swimming pool

Partner

10/10

Exceptional

14 Aug 2025

alan

An old building but good facilities and friendly staff

Partner

10/10

Exceptional

11 Aug 2025

Verified traveler

Nice stay passing through

We had a very nice stay here. Room was great, good shower, nice bed.
Breakfast was the type your order from menu, but decent options and well-made.
Loved the pool part, quiet and relaxing, with a small pool, sauna and jacuzzi.

Highlight was the staff, very friendly and helpful.

Caveat on the rooms. Old part of hotel must be 50-100 years old. And rooms show that.
While in the back they extended hotel with another building, where we stayed, these rooms are very modern and new.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Jane

The Burton & Cloud Nine

Lovely atmosphere, friendly & helpful staff.
Bar meals prices equated with other pubs & very good range of choices.
Large room, very comfortable.
Good parking.
Lovely pool.

Partner

10/10

Exceptional

30 Jul 2025

S

Three day trip

We stayed in the modern annex next to the hotel, the facilities were excellent and it was lovely to be able to use the swimming pool in the spa.

Partner

8/10

Excellent

22 Jul 2025

Dominic

Everything is good, staff were great.

The hotel highlights are the staff. All young but all so incredibly professional and helpful. The room we had was in a newer block and the room was good. It had a Separate patio area. Bed was comfortable. The shower floor did become very slippy when wet and a lot of water does escape from the shower onto the bathroom floor. We tried the restaurant and the food was good and reasonably priced. Breakfast is also included and again was good. We also used the leisure facilities and had a good swim in the pool. The bar was large and very reasonably priced. The town of Kington is a bit tired. Quite a lot of empty units but if your looking for a reasonably priced room and the location works for you I would say give this hotel and the incredible staff a go.

Partner

8/10

Excellent

17 Jul 2025

Brett

Poor check in check out but nice stay

We arrived for check in and it was a disappointment . We waited for 5 mins at the front desk when a local customer said no one’s been at the desk for ages you may want to ask the bar staff . So I went to the bar and the bar staff looked at me like I had 3 heads and said I don’t deal with that . So I asked who does and where are they . Again he just looked like I had 3 heads . So eventually after 20 minutes I googled the number for the hotel and phoned when the person who was on the front desk came out of the cellar . She couldn’t find our booking and had to check for it . She then showed us to our room which was very nice ( although the bath plug wouldn’t pull out to drain the water ) the food was very nice in the restaurant that night and at breakfast the next morning . The leisure facilities was also very nice with a pool and jacuzzi to relax in . It was very warm in the room but as it was one of the hottest days of the year that was the same everywhere . Upon check out we had another slight issue , a different front desk staff wanted to charge us for the room which we had pre paid . This was quickly resolved showing them the email receipt but again just let the whole check in check out part of it down massively.

Partner

10/10

Exceptional

19 May 2025

Verified traveler

my stay at the Burton Hotel

Fab hotel very clean our room was really nice and quite. Highly recommend the pool and sauna. Friendly staff who went above and beyond to help.

Partner

10/10

Exceptional

18 May 2025

Brendan

Hidden gem

Very friendly,helpful staff who went out of their way to make us welcome and comfortable. Lovely clean room, modern facilities. Pool was lovely. Pleasant town with history, plenty of walks in the area. Would thoroughly recommend this hotel.

Partner

8/10

Excellent

21 Apr 2025

Paula

Staff very friendly and welcoming

Partner

10/10

Exceptional

10 Mar 2025

Linda

The staff went out of their way to be helpful - very impressive.

Leisure Partner

6/10

Pleasant

22 Feb 2025

Dominic

Quiet weekend break.

Quite location ideal to explore the area including hay on wye. Room was nice and clean. Onky issue is access to the spa is through the returant which is odd in a dressing gown.

Partner

6/10

Pleasant

02 Jan 2025

John

The staff were the best part!!

10/10

Exceptional

20 Nov 2024

Peter

Hotel excellent

Partner

8/10

Excellent

15 Nov 2024

Verified traveler

Lovely staff good food great prices and the massage lady gemma is brilliant

Partner

10/10

Exceptional

29 Oct 2024

David

Well laid out for disabled access, no problem parking/unloading.
Times require changing in the in the information books, states breakfast served till 10 am when they actually close at 9:30 am. But apart from this a enjoyable stay.

Leisure Partner

10/10

Exceptional

29 Oct 2024

Charlotte

Lovely little hotel with great service

Third time at the Burton Hotel. Charming hotel with great service and good food. Great to have the pool and the sauna / jacuzzi to entertain the kids.

Friends_and_family Family

8/10

Excellent

28 Oct 2024

Verified traveler

Quirky old hotel in town centre with pool

Very old building, creaky sloping floors etc! Excellent customer service from Jana! Very good evening meal and cooked breakfast in the morning. Pool etc was good but the water wasn’t warm enough for us!

Partner

8/10

Excellent

27 Oct 2024

Jill

A very pleasant hotel with polite, friendly staff. The spa is of a good quality and was never too busy. Breakfast was good and arrived quickly. Our room was slightly cramped but there are better rooms available. The hotel is in a good position for walking locally.

10/10

Exceptional

15 Oct 2024

TIMOTHY

What a Gem!

Great place to stay. Friendly staff and a great breakfast. Pool is stunning and jacuzzi one of the best.

Partner

6/10

Pleasant

06 Oct 2024

sue

Unfortunately the rooms onsuit had a very bad odour and the sink drained very slowly, as if it was partially blocked.
Other than that staff was helpful and accommodating. We didnt have time to use spa and pool but it all looked very nice. Breakfast was very good.

10/10

Exceptional

30 Sep 2024

Brett

Fantastic hotel.
Both traditional and modern. Friendly and helpful staff.
Great breakfast option with lots of seating
Well socked, large bar and area.
Walking distance to Hergest Ridge and surrounding countryside.
Unfortunately didn't take advantage of the pool and gym.

Self

10/10

Exceptional

07 Sep 2024

Sophie

We had a short (one night) stay but thought the hotel was great. We had free parking right outside our room which came with standard amenities and was spacious. Every member of staff was so friendly and helpful, just so accommodating. We were ready to book in for a family swim session but were so pleased it was free as we were guests, the pool area is lovely and has a lovely hot tub/ sauna. They provided all towels for the spa too so no need to bring your own from your room.
We booked in the restaurant and had no issue booking in with a high chair for our 1yr old, we ordered a light bite for her and the chef was happy to make it smaller for her - they offered this without us requesting.

Breakfast was great, help yourself to fruits/drinks/toast and then order a large plated breakfast from the menu - lots of choice and all really tasty.

The only thing was that our room was absolutely boiling and we could only open a patio door to let some air in, which was fine until we wanted to sleep as it was a fairly climbable wall by the outside road and didn’t feel it was wise to leave it open all night while we slept. Perhaps there was a way to keep it ajar without it being opened from the outside and we didn’t realise.

Overall though, the staff were just super friendly and provided the best customer service, it really makes such a difference when staff are genuinely helpful.

Leisure Family_with_children

8/10

Excellent

05 Sep 2024

Stephen

Stay here regular
Lovely staff and food

Business

6/10

Pleasant

03 Sep 2024

Joseph

Gym and pool were nice but hotel itself was very outdated. TV in the room wouldn't work.

Business

10/10

Exceptional

02 Sep 2024

Ian

Very clean and comfortable hotel with great friendly and efficient staff and delicious food. Lovely spa facilities. Would stay again and recommend.

Leisure Partner

8/10

Excellent

29 Aug 2024

Elizabeth

Comfortable but dated room, lovely spa

Met up with a friend and stayed in a twin room which, while being dated, was comfortable. Bedding and curtains obviously newly replaced. Shower was hot. Complimentary toiletries were a bit sad - make sure you bring your own. The lift was out of order and the stairs were narrow and steep to the second floor. The pool was nice and we spent time there relaxing. We ate in the bar. Food was tasty and hot. Staff were all very pleasant and service was good. We got a good deal but I wouldn’t pay more.

Friends_and_family Friends

10/10

Exceptional

26 Aug 2024

Darren

Overall great place to visit

Great food great spa great staff good choice of food and drink only wye valley beer which is the same all over the town sadly and the locals were a bit colourful with their language in the bar and it must be said in all the bars in town but overall a great little stop over and stay

Partner

8/10

Excellent

25 Aug 2024

John

Lovely venue - nice spa.
Sports TV great. Would stay again. 👍

Partner

10/10

Exceptional

22 Aug 2024

Jo

Great staff and breakfast. The evening dinning food was good quality at a good price

Leisure Partner

8/10

Excellent

16 Aug 2024

Cheryl

Return visit

Leisure Partner

10/10

Exceptional

16 Aug 2024

Sarah

Really loved our stay here, comfy bed, clean room with mini fridge, water and tea and coffee making facilities. Leisure club is lovely, needs a few bits and bobs fixed but didn’t affect us. Lockers for your things to be stored in. Robes and slippers in our bedroom, lovely breakfast and we had an awesome time in the bar in the evening served by the lovely Jasmine. The owner of the hotel was so lovely, she clearly works long hours to make sure her customers have a fabulous experience (sorry forgot her name) but she should be very proud of the hotel and staff - definitely would stay here again - the Thai Kitchen a short walk along the road from the hotel is fabulous, highly recommend it too.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Jonathan

Highly reccomend

Very freindly staff , lovely hotel with very nice rooms , excellent food and facilities will be back soon !

Partner

8/10

Excellent

14 Jul 2024

james

Could be more inviting if brightens up.

Pros. Clean, food good, staff pleasant.
Cons. Old building with uneven floors.
Reception, bar and dining area’s reasonable, bedrooms on the small size.
The hotel basically needs brightening up, e.g new carpets throughout. Bedrooms, please get rid of the dated pine furniture. Could be more inviting, although as stated was clean and enjoyed the food.

Partner

10/10

Exceptional

30 Jun 2024

Verified traveler

Great hotel in quiet town

Good breakfast, bar & restaurant.
Great swimming pool and spa

Partner

10/10

Exceptional

11 Jun 2024

Peter

Staff were excellent.Our room could do with a makeover

Leisure Partner

8/10

Excellent

07 Jun 2024

Ibrahim

Friendly and service good

Business_and_leisure

10/10

Exceptional

07 May 2024

Carolyn

Very enjoyable stay

Leisure Partner

10/10

Exceptional

05 May 2024

Tina

A lovely stay room 32 , which has its own patio area outside .
Very comfortable beds .

Leisure Family

8/10

Excellent

11 Apr 2024

Brian

Excellent

Staff

Business

10/10

Exceptional

09 Apr 2024

David

Great swimming pool

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

Soraya

Lovely stay

Very kind and helpfull staff. Room was clean and spacious. We had dinner both nights at the hotel and food is fresh and delicious!

Partner

10/10

Exceptional

04 Apr 2024

Steve

Lovely Hotel, and one of my favourites when I'm working in that area.
Lovely food and a great range of beers on tap.
Building is very old and rooms are very cramped

Business

6/10

Pleasant

02 Apr 2024

No

Good deal with Expedia and vitality - double. Room with a single for our daughter and breakfast included. Lovely staff, nice pool and sauna, really interesting area too, recommend the museum

Leisure Family

10/10

Exceptional

19 Mar 2024

Frank

Burton hotel March 24

Generally OK but food a touch on the high price.

Business

8/10

Excellent

16 Mar 2024

Christine

Our stay

Lovely staff very friendly, excellent food and very reasonably priced. Only down side ev charger on council carpark not working so nowhere to charge our car, luckily it’s a hybrid so had to use the petrol engine. Bedroom very dated and bed very hard making sleeping little difficult.

Partner

6/10

Pleasant

12 Mar 2024

Verified traveler

Poor quality room

The spa was very nice and modern but our room was nothing like the pictures on their brochure. It was more like your grannies spare bedroom. Not the luxury we expected.

Partner

10/10

Exceptional

25 Feb 2024

Jonathan

Highly recomend

Excellent hotel and very freindly staff the food is also excellent would recomend to anyone , the pool/gym and spa facillities are amazing

Partner

10/10

Exceptional

05 Jan 2024

Sarah

Highly recommend

Lovely hotel, very clean, staff really friendly and helpful. Food was excellent especially the evening meals. Parking ideal as easy to park right outside our room. Was ideal for our 2 night break

Partner

10/10

Exceptional

30 Dec 2023

Linda

This was a very nice hotel for 1 night stay. Old with character. We were here for a funeral and staff were very accommodating.
The cooked breakfast was tasty and plenty of it, also cereals etc on offer, good choices.

10/10

Exceptional

20 Nov 2023

louise

Quick weekend away

We really did have a lovely stay at The Burton, staff were really friendly and helpful. Our food was very nice, prices are good. We definitely would return here.

Partner

10/10

Exceptional

29 Oct 2023

Lyn

Lovely hotel, great price, great food, great Spa!

A lovely hotel for our overnight stay. Comfortable room with everything we needed. We ate in the restaurant for the evening, the food was lovely and cooked fresh. Cooked reakfast was amazing, catering for vegetarians and meat eaters. We checked out and spent the morning in the Spa which included a pool, sauna, jacuzzi and steam room.
Staff were very friendly and helpful. We will return!

Partner

8/10

Excellent

14 Oct 2023

Dave

the food was very good, the spa was lovely and Jana was excellent

Leisure Partner

8/10

Excellent

27 Sep 2023

Verified traveler

Very enjoyable stay

Really enjoyed our short break. The staff were very friendly and helpful. The swimming pool was a bonus.

Partner

10/10

Exceptional

16 Sep 2023

Mary

The property is old, but pretty well kept. The bar and dining were very good, and the attention of the staff was excellent. I do wish the wifi would have been stronger, as I couldn't use it from my room, and had to go downstairs to use it.

Leisure Self

10/10

Exceptional

10 Sep 2023

Colin

Great base for exploring a beautiful area

We found the Burton to be a well-run hotel with friendly and helpful staff. It exemplifies the best of the old-style hotels (i.e., before the rise of global chains) that I remember from 40+ years ago. Not that it is stuffy or hide-bound. The food is a blend of classic and more recent tastes. The spa is excellent with a nice pool for family groups and dedicated swimmers alike. (The steam room, though, could do with more steam.) We stayed during a heat wave but the bedroom was (just) OK for sleeping even without aircon. The surrounding area was new to us but well worth exploring further, so we shall probably be back fairly soon...

Partner

10/10

Exceptional

03 Sep 2023

Mani

All is groovy

Lovely hotel with great swimming pool and gym. Staff are awesome and the food is good too.

Friends_and_family Family

8/10

Excellent

24 Jun 2023

Heather

very hot night and fan ok when somone came and fixed the switch but couldn't open window much ... otherwise nice room

10/10

Exceptional

19 Jun 2023

ANDREW

I felt that all the staff wanted to provide an excellent customer experience

Leisure

10/10

Exceptional

18 Jun 2023

Lou

The big pool and sauna, whirlpool, steam room that was available; I didn't expect that! We arrived at 4:30 after a day of hiking, and was personally escorted to our room by John. We also opted to dine in that evening. The pub burger I had was super.

Leisure Partner

10/10

Exceptional

02 Jun 2023

Angela

Friendly staff and a good place to stay when visiting the Hay Festival

Leisure Partner

10/10

Exceptional

30 May 2023

Justine

Lovely quiet hotel with friendly staff

Leisure Self

10/10

Exceptional

30 May 2023

Verified traveler

Great hotel in Kington

Very friendly staff, comfortable clean rooms, amazing swimming pool and health spa.

Partner

10/10

Exceptional

30 May 2023

Louise

All round great hotel, great facilities, friendly staff, good sized rooms.

Leisure Family

10/10

Exceptional

02 May 2023

Peter

A GOOD PLACE TO STAY

Bedrooms a bit tired but good. Walk in shower would have been good.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2023

Ruth

A great getaway for all ages.

A lovely weekend away.
The hotel was easy to find with plenty of parking.
All members of staff were welcoming, informative and friendly.
The room and on suite were perfect; a good size, clean and the beds were comfy.
The food (breakfast and dinner) was delicious with a good selection of dishes, the small plates being perfect for children.
My nieces' (who is 8) favorite part was the swimming pool which was a great size, nice changing rooms and towels provided.
The perfect place to stay and enjoy Herefordshire and Brecon area.

Friends_and_family Family