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Swan at Hay

Brecon · United Kingdom

Church StreetView location

8.8/10Excellent311 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.4/108.4
Condition8.2/108.2
Location9.2/109.2
Neighborhood9.4/109.4
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Swan at Hay

Enjoy stunning views from the terrace and garden at The Swan at Hay Hotel, a sophisticated upscale hotel in Hereford. Indulge in British cuisine at one of the two onsite restaurants, including The Garden Room, or enjoy convenient room service.

Unwind with a drink at the bar/lounge after a busy day exploring nearby attractions like Hay Castle and the River Wye, both within a short walk. The hotel offers 19 individually decorated guestrooms, each equipped with complimentary Wi-Fi, cable TV, and coffee/tea makers.

Start your day with a full breakfast (fee applies) before utilizing the hotel's meeting rooms or taking advantage of the express check-out and luggage storage. Free self-parking is available onsite. Just a short drive away, you'll find Brecon Beacons National Park, perfect for a day trip.

Read more about this hotelShow less

With a stay at The Swan at Hay Hotel in Hereford, you'll be within a 15-minute drive of Brecon Beacons National Park and Hay Castle. This hotel is 0.1 mi (0.2 km) from River Wye and 0.2 mi (0.3 km) from Hay Cheese Market.

Make yourself at home in one of the 19 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 15.00 per person
    • Pet fee: GBP 15 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: GBP 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Hay Castle 0.3 km / 0.2 mi
Hay Cheese Market 0.3 km / 0.2 mi
Hey Butter Market 0.3 km / 0.2 mi
The Old House 0.4 km / 0.2 mi
Richard Booth's Bookshop 0.4 km / 0.3 mi
River Wye 0.4 km / 0.3 mi
The Lion Street Gallery 0.4 km / 0.3 mi
Hay-on-Wye Library 0.5 km / 0.3 mi
Hay on Wye Medical Centre 0.5 km / 0.3 mi
The Warren 0.8 km / 0.5 mi
Hay Festival 1.1 km / 0.7 mi
Summerhill Golf Club 2.4 km / 1.5 mi
Clyro Castle 2.8 km / 1.8 mi
Glasbury Cutting Nature Reserve 5 km / 3.1 mi
Whitney Bridge 7.6 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 19
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Garden
  • Terrace
Show 8 more facilities & services
  • Luggage room
  • Bar
  • Restaurant
  • Meeting room: 2
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Archery
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Swan at Hay

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Swan at Hay

8.8
Excellent
311 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.4 /10
Condition
8.2 /10
Location
9.2 /10
Neighborhood
9.4 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Kerry
Staff were wonderful. We arrived very early on the motorbike and they found us doneness to change and leave our bike gear so we could go exploring. Table service breakfast was a lovely treat and very delicious. Room was wonderful. The outdoor garden area is really nice, very private and beautiful with lots of flowers. Great spot to chill in the evening. Much closer to town than appeared in the map so was very happy with that and it's very close to walking path along the wye
10/10
Exceptional
06 Jul 2026
Charles
Very nice hotel in an amazing town with lots of great bookstores and other funky shops. Nice restaurant for dinner and breakfast, with public parking across the road (as well as somewhat cramped hotel parking).
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
Jill
.
10/10
Exceptional
25 Mar 2026
Peter
A lovely couple of days at The Swan whilst checking many of the book shops in town. The hotel is very welcoming and all the staff were very pleasant.
Friends_and_family Family
10/10
Exceptional
06 Mar 2026
Andy
Hay-on-wye is a special place and the Swan Hotel is a great place to stay, especially if you have a dog. The staff couldn't have been more friendly and helpful. We will definitely be back.
Partner
10/10
Exceptional
25 Jan 2026
R
Very friendly team, great location, nice room with very clean linens.
10/10
Exceptional
03 Jan 2026
christopher
Fantastic, helpful staff - well tested, when we arrived a day early by mistake , but smoothed over in an instant .
If you are in town for books - you could not have a better location, easy to dash back with your bibliophile hauls .
Leisure Partner
8/10
Excellent
25 Oct 2025
Colin

Perfect Location

The hotel is in a perfect location for a visit to Hay on Wye. It is a short walk to all the shops and amenities. It has on site parking behind the hotel. On this particular visit I had twisted my knee prior to arrival and I found the staircases up to our room a bit of a challenge.
Partner
10/10
Exceptional
12 Oct 2025
Callum
Very good
Leisure Partner
10/10
Exceptional
13 Sep 2025
Paul
Very accommodating staff, lovely large room and well looked after. Really tasty cooked breakfast, although the cereals table looked a bit makeshift (but this is getting picky).

Porter opened the bar late so we could have a few drinks after coming back from a wedding
Leisure Partner
10/10
Exceptional
29 Aug 2025
Nicole
Wonderful stay with great restaurant at the property. Highly recommend!
Leisure Partner
10/10
Exceptional
26 Aug 2025
Nicholas
Attentive and very welcoming staff. Great menu and food. Lovely independent hotel, outdoor area so pretty.

Both enjoyed wonderful stay and enjoyed local walks/activities. Many Thanks.
Leisure Partner
6/10
Pleasant
13 Jul 2025
Iain
Hay on Wye lovely, hotel well placed to walk around town and a path down to the river.
Leisure Partner
8/10
Excellent
07 Jul 2025
PAUL
A good stay, everything completely satisfactory. Helpful checkout person.
10/10
Exceptional
21 Jun 2025
Jacqueline
The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye.
Leisure Family_with_children
10/10
Exceptional
12 Jun 2025
Carol

Excellent hotel.

Staff friendly and obliging. Food good. Weather was lovely to sit in the garden.
Friends_and_family Friends
8/10
Excellent
06 May 2025
Yvonne M
There is hotel parking but it is a tight fit if you arrive late. Didn’t use the dining facilities as there are better options in the town
Leisure Partner
6/10
Pleasant
03 May 2025
Judy

Location was good but the hotel was only OK.

It was ok..good location for Hay but a little shabby around the edges and the food was dreadful. It seemed to cater for the local crowd which is good for them so the garden was full of lots of people enjoying the weather and the beer and bar food. I had to queue for some time at the bar to get a glass of wine and the bar was at the other end of the hotel. The TV in the room didn’t work and the hotel was quite noisy.
Friends_and_family Friends
10/10
Exceptional
25 Apr 2025
Charlotte
Excellent location and lovely building in beautiful Hay. Love the original sash windows.
Leisure Partner
10/10
Exceptional
21 Mar 2025
Mary
This is a beautiful inn inside and out with great inside and outside dining facilities as well. If you only think to visit Hay-On-Wye dyring the book festival you are missing out on all the other wonderful attributes of the region. The walking is fabulous, ancient wooded footpath along the River, Mouse Castle Woods, Hay Castle, the outdoor market huge ancient Yew trees at Cusop's St. Mary's church. If, like me, your purpose is to explore on foot, tuck some slippers in your backpack so as not to dirty the carpets. Slippers are not provided :)
Leisure Self
8/10
Excellent
09 Mar 2025
Simon
A very nice & convenient hotel for a weekend soaking up the atmosphere in Hay on Wye and browsing through the book shops.
The staff were extremely friendly and helpful.
We were in Room 1 which is above the kitchen so noisy first thing in the morning. The signal for the TV was not reliable.
However, these did not detract from our wonderful stay.
Leisure Partner
10/10
Exceptional
06 Mar 2025
Jane
thank-you always a very enjoyable stay and excellent food
Business
10/10
Exceptional
07 Feb 2025
Joseph
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
8/10
Excellent
24 Jan 2025
Sandra
I like the helpfulness of the staff when dealing with minor issues.
Leisure Partner
8/10
Excellent
24 Jan 2025
ryan

Really lovely hotel.

Lovely hotel. The staff were amazing and very friendly. Food was top tier. We arent usually the type to eat at the hotel we stay at, as we like to try more of the local places. But the food was so good we ended up having breakfast two of the days and dinner. The room was very nice and well equipped. The only issue we had was that when someone in the building used the hot water, we could hear banging from what sounded like the pipes which seemed to go on through the night. We did report this to reception and hopefully it'll get sorted for anyone else staying in that room. But overall a great experience.
Partner
10/10
Exceptional
01 Nov 2024
david
This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Leisure Self
10/10
Exceptional
18 Sep 2024
Andrew
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Leisure Partner
10/10
Exceptional
17 Sep 2024
Susan
Staff was so helpful and friendly- especially Sandy! Highly recommend
Friends_and_family Family
10/10
Exceptional
16 Sep 2024
Verified traveler
We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Friends_and_family Family
10/10
Exceptional
23 Aug 2024
David

Swan at Hay

Excellent Breakfast with eggs always perfectly cookedby correct amount.

All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Partner
10/10
Exceptional
24 Jun 2024
Denise
A wonderful place to stay and enjoy Hay! We’ll be back!
10/10
Exceptional
24 Jun 2024
Mark
Lovely old Georgian hotel, clean and comfortable.
10/10
Exceptional
13 May 2024
Jonathan
I was traveling with my very senior parents and staff offered to relocate them to a ground floor room as I'd not thought to request it.

Dining doesn't have a ton of options but what you get is exquisite and the service is friendly and attentive.
Leisure Family
8/10
Excellent
13 May 2024
Karin
Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
Leisure Friends
10/10
Exceptional
08 May 2024
Peter
Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Leisure Partner
10/10
Exceptional
28 Apr 2024
Verified traveler

Lovely hotel with excellent staff

Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah.

Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
Partner
10/10
Exceptional
20 Apr 2024
Elizabeth

Comfort away from home

A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Partner
10/10
Exceptional
22 Mar 2024
Ken

Great location with quaint charm

We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
Partner
8/10
Excellent
16 Feb 2024
IAN
pleasent stay
Partner
10/10
Exceptional
24 Jan 2024
Peter

Stay in Hay

Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Partner
10/10
Exceptional
27 Oct 2023
Joyce
I love the spacious room. If you have heavy luggage, do note that you have to lug it up a flight of stairs.
Leisure Family
6/10
Pleasant
14 Oct 2023
John
Nice greeting when we arrived,our room was alright comfortable but slightly shabby.Clean though.we had a cream tea in the afternoon which really wasn’t very good at all,the scone turned to dust after I cut into it,making it almost impossible to spread anything on it.
We had a good nights sleep the bed was comfortable
The breakfast was disappointing,couldn’t finish my sausage
Throughout our stay there was a strange smell in the building.
Partner
8/10
Excellent
18 Aug 2023
Chris
The wifi in the outside rooms was very poor.
The bed was very comfortable, there was adequate storage for clothes etc.
Leisure Partner
10/10
Exceptional
17 Jul 2023
H Chase
The Swan is a great place to stay, conveniently located near the center of town with easy access to a laundry, an ATM, a Post Office, restaurants and shopping.
The staff are friendly and helpful. Breakfast, lunch and dinner are served and the pub offers light options between meals. Top ratings.
Leisure Friends
8/10
Excellent
09 Jun 2023
jean guy
It was a lovely hotel. Maybe the restaurant could have had better service as it was slow. The floor of our room was noisy and uneven. But it was nicely located and the staff catered to my every whim. 😊
Leisure Partner
10/10
Exceptional
24 Apr 2023
Nigel
Excellent location. Would stay there again. Highly recommend.
Leisure
10/10
Exceptional
30 Jan 2023
Paula

Beautiful room

Lovely clean comfortable room, beautifully decorated! Would point out that not all of the deluxe rooms have separate shower and bath as described on Hotels.com though. (shame as that was our reason for choosing a deluxe room!) Parking onsite and we were able to check in early. Comfortable bars and dining room. Unfortunately our dinner booking was not recorded and we were told the kitchen was closing when we went down, this made us feel uncomfortable and rushed with our meal. Food and service were excellent though. Very good breakfast - good choices on the menu although limited continental options - no croissants that day. We had a lovely stay and would have stayed longer if we could!
Partner
8/10
Excellent
18 Oct 2022
Julie

Very pleasant hotel close to town.

Lovely dining room and garden. Dinner was very good with excellent service. Breakfast was a little disappointing but would still go back there.
Partner
8/10
Excellent
05 Oct 2022
Jonathan
The room was comfortable and warm. Enough space to relax. Good shower but the bath was a little uncomfortable - too big! Very helpful staff.
The TV system is not linked to the internet so can't get netflix, firestick, on demand or catch up.
Leisure Partner
10/10
Exceptional
26 Sep 2022
Stephen
Comfortable, good food and staff very nice.
Partner
10/10
Exceptional
15 Sep 2022
Harry
The bed linens were very nice and the mattress was comfortable. Some road noise. A wonderful place to stay.
Leisure Partner
8/10
Excellent
10 Aug 2022
K

Excellent staff

Very nice hotel, staff were really helpful and could not do enough for us. Excellent breakfast with fresh berries and very good choice of cooked options.
Partner
10/10
Exceptional
05 Aug 2022
Jane
The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
Leisure Friends
8/10
Excellent
24 Jul 2022
Timothy
Excellent value for money
Leisure Partner
10/10
Exceptional
18 Jul 2022
William

We'll be back!

Lovely comfortable room (even with the heat!) with an incredible view. Beer garden was a great space to have a drink in. All the staff we met were so helpful, a real credit to the Swan. Only negative was the price of food was a bit high but I appreciate costs of ingredients are probably huge nowadays with inflation...
Partner
10/10
Exceptional
12 Jul 2022
Kevin
Beautiful room. Spotless. Great food and drink options on property. Located within walking distance of all of the ships and castle.
Leisure Family
8/10
Excellent
14 Jun 2022
MRS D J BREEZE
The staff were very helpful and the food was good value. My only problem was the stairs to the room there were too many but that is just my arthritic knees!! I was just about to go up and a member of staff ran over and carried my case up. Staff were excellent
Partner
10/10
Exceptional
08 Jun 2022
Robert

Great hotel

Lovely cosy homely room.
Friendly staff and lovely food.
Highly recommended
Partner
8/10
Excellent
12 May 2022
Derek

Hope to be back soon!

Excellent location at edge of town center with easy walking access. Very clean well kept property and room. Really nice garden for outdoor drinks or meals. Food was ample and good at reasonable prices, more pub style than fine dining. The parking courtyard was tight, but we did always find a spot. Staff attentive and friendly.
Partner
10/10
Exceptional
22 Apr 2022
richard
Lovely room, pleasant bar, quiet, helpful staff, very good breakfast.
Can't think of anything we did not like.
Leisure Family
10/10
Exceptional
07 Apr 2022
Stephen

Would stay again if in the area.

We stayed two nights, the staff were very welcoming and the room had a lovely view over the garden and countryside. The breakfast was excellent in the lovely Garden Room. Parking could be a problem if the hotel is full, we had no problem but heard of others that could not get into the car park. Good location for exploring Hay-on-Wye as the town is just a short walk. Would stay again if in the area.
Partner
10/10
Exceptional
20 Mar 2022
Carrie
Entirely charming. Easy check in/out. Nice location. Really enjoyed our stay.
Leisure Family
6/10
Pleasant
07 Mar 2022
Paul
Cleanliness was an issue with cob webs everywhere.The bathroom smelled of sewage.Over priced for what it is.Just that price because of location.would not stop at the Swan again.
Leisure Partner
10/10
Exceptional
26 Feb 2022
Ellen
Lovely food both dinner and even better breakfast
Great staff
Only downside small room but old buildings so difficult to do anything about that
Partner
10/10
Exceptional
22 Feb 2022
Rita
We were celebrating our 41st wedding anniversary and couldn’t have chosen better. Staff were friendly, food was great. Overall a fabulous time.
Partner
8/10
Excellent
06 Feb 2022
Barry
This property was as expected but the servicing of the room was not up to standard. We put this down to Covid restrictions.
Leisure Partner
6/10
Pleasant
04 Feb 2022
Belinda
Room would not be serviced unless request made, not enough coffee etc, bathroom supplies for two night stay.
Small bedroom and bathroom for the price.
Leisure Partner
10/10
Exceptional
31 Dec 2021
Verified traveler

Post Christmas break

The whole ambience of the hotel was very good and the staff were excellent.
Friends_and_family Friends
10/10
Exceptional
17 Dec 2021
K

Dog friendly Swan

Great hotel with very friendly staff. Made our two dogs very welcome.
Partner
6/10
Pleasant
04 Dec 2021
David
Issue with the shower head in the room as it wouldn’t stay up as the rail was defective.
I was also woken with someone trying the door to the room. Luckily I had locked.
Business
10/10
Exceptional
15 Nov 2021
Timothy

will come again :-)

November Weekend away to Hay, weather stunning, hotel fabulous, what more could you want.
Partner
10/10
Exceptional
30 Oct 2021
Mark

Great little Hotel.

The Swan is a fantastic hotel that punches well above its weight.

We had a great 4 night stay. The Staff were polite and attentive. Service was excellent as was the food. Rooms clean and very comfortable.
Partner
10/10
Exceptional
12 Oct 2021
Michael

Service

The staff were approachable and friendly.
Partner
10/10
Exceptional
12 Sep 2021
James B
Anazing
Partner
10/10
Exceptional
09 Sep 2021
Kelly
Hotel very nice, the cooked breakfast I wouldn’t have next time, but would stay at the hotel again
Partner
8/10
Excellent
04 Sep 2021
Philip

A short break.

Lovely hotel that we will definitely use again if we are in the area. The only point I would raise is the car park is very tight, so if you have trouble parking your car appropriately perhaps you should find somewhere else to park it, or use a taxi.
Partner
8/10
Excellent
24 Aug 2021
Laura

Nice break

The room was a nice size and a lovely view, wasn’t the cleanliness of rooms as it would seem the cleaners don’t check around the edges of the floors etc. Staff all lovely and pleasant. Had parking but this was a bit of an issues due to the spaces sizes. Don’t think it is a 4* hotel.
Partner
10/10
Exceptional
22 Aug 2021
anna

Swan at Hay- a fantastic hotel

Superb!
We were 3 families getting together for my dad's 90th and took 7 rooms in total over 3 days.
Everyone at the hotel was wonderful, so helpful and friendly and the hotel itself was perfect:
Lovely garden and lounge and a great location in Hay.
A perfect place to stay.
Friends_and_family Family
8/10
Excellent
11 Aug 2021
Verified traveler
Excellent, helpful service from the staff.
Leisure Partner
8/10
Excellent
03 Aug 2021
David
All good but hotel carpark full so we had topay for off site parking. Nice hotel.
Partner
10/10
Exceptional
09 Jul 2021
James
A very comfortable bed and nice big room, very clean and well maintained in wonderful Hay on Wye. They brought us breakfast to the room at no extra charge, too! Only slight downsides were that our room was facing the main road and it was a little noisy but overall not too bad and it did get a little warm too (we stayed in early July).
Partner
10/10
Exceptional
10 Jun 2021
Verified traveler

Very pleasant stay as always

Very busy as the hotel was full when we were there, but staff still made it very relaxing . staff very hardworking at restaurant, rushed off their feet, whilst keeping cool and polite. Lovely weather so could sit outside in the garden for lunch, dinner or drinks. Cheapest rooms were in the coach house, but no real difference to the main hotel and good roomy showers. The stairs however were very steep and narrow, and may not be suitable for some. The car park was full on one night so parked on the road free of charge , which is fine until the restrictions kick in at 9 am, and then you have to move it somewhere (town car park?) or go out for the day. Overall a very pleasant stay as always, at perfect location in Hay
Friends_and_family Family
10/10
Exceptional
03 Jun 2021
Lyndon
amazing , great comfortable rooms, good parking and location. Excellent evening meal with good staff
Partner
10/10
Exceptional
21 Nov 2020
Sophie
The hotel room was so cosy and lovely with a beautiful countryside view. We had room service, a bottle of Prosecco, which was really nice plus a lovely breakfast brought up to the room the next morning. The only thing I’d mention is that the cooked breakfasts are quite small, so when they give you the breakfast buffet choice sheet to fill in, put down a few choices so it’s enough. The staff were lovely too!
Leisure Partner
10/10
Exceptional
26 Sep 2020
Verified traveler

Friendly and comfortable hotel

We had a lovely 2 night stay at The Swan. All the staff were very efficient, friendly and helpfull. Given the current situation, we felt that the hotel had done everything possible to keep guests safe. There were hand sanitisers throughout the building, windows and doors opened for air circulation and tables and chairs well spaced out. Our room was spacious, well appointed and very clean and, again, the windows were wide open when we arrived. The only advice that I would give is that if you have any mobility problems, ask for a ground floor room. The hotel is located within easy walking distance of all the town's amenities and shops and there is car parking at the rear. There is also a lovely river walk just down from the hotel. We will definitely return - hopefully, in the not too distant future!
Partner
10/10
Exceptional
17 Aug 2020
Robert

very nice hotel

Very attentive and helpful staff, hotel has nice atmosphere.Lovely to sit in garden if weather allows!
Partner
8/10
Excellent
16 Aug 2020
John Paul

Lovely stay, but pls hire some more cleaning staff

Lovely hotel, can't fault the staff who are operating in difficult conditions with the covid restrictions and who couldn't have been nicer. Food was very good, although I'm not sure cold ham and grated cheese between two pieces of cold toast really counts as a toasted cheese and ham sandwich.

Biggest thing to point out is that the common areas of the hotel needed more cleaning. In the 5 days we stayed we didn't see a cleaner once and the breakfast room in particular needed a thorough going over and a jolly good hoover. Particularly at the moment we would expect to see someone going round cleaning surfaces, wiping handles, etc. Other than that couldn't fault the place
Friends_and_family Family
8/10
Excellent
07 Aug 2020
Tony
The staff were particularly helpful and friendly. We had dinner there twice and both times the meals were generous, tasty and prompt to arrive. Despite the necessary restrictions currently in place, every effort had been made to make guests feel welcome and comfortable. We very much enjoyed our short stay
Business_and_leisure Partner
10/10
Exceptional
15 Mar 2020
Martin

Hay on Wye 2 nighter

Two night break at the swan. Nice hotel located central to Hay on Wye. Room was lovely, evening meal was very nice, service was fantastic.
Only whinge would be breakfast spread was a bit lacking on both the continental and cooked portions.
Partner
10/10
Exceptional
24 Sep 2019
Alison
Very comfy and friendly
Partner
6/10
Pleasant
08 Sep 2019
Rob

Not sure I'd go back & would explore other options

I expected more for the price. Our room was on the ground floor entrance to the coach house and we were regularly disturbed by the comings and goings of other guests. There wasn't a lot of space between our room doo, the entrance door and the stairs. At £120 ex breakfast I didn't feel I was getting value as the room was small.

Receptionist was helpful and friendly. Bar staff not so much so.
Partner
10/10
Exceptional
24 Aug 2019
Verified traveler
Great location - fantastic old building. A real gem.
Leisure Partner
8/10
Excellent
04 Aug 2019
Merilyn
Last minute booking .. comfortable stay. Great dinner and breakfast. If we had arrived earlier we could have had a downstairs room, but ours was up the 22 stairs. Walk-in shower and a comfortable room. Right in the centre of town, walk to the bookshops was easy.
Partner
8/10
Excellent
28 Jul 2019
Martin
We would say it was on the pricey side for the Hotel
Food was standard rather than excellent
Partner
10/10
Exceptional
24 Jul 2019
Verified traveler
There was nothing we didn't like, the place is utterly charming, and if we are back in Hereford we will definitely stay there again.
Business_and_leisure Family
10/10
Exceptional
22 Jul 2019
Claire

Lovely garden

Very nice hotel, old style but very friendly, and with a really lovely garden.
Partner
10/10
Exceptional
09 Apr 2019
Verified traveler

Will be staying here again.

Lovely stay, very friendly staff, cosy room and wonderful food.
Partner
8/10
Excellent
04 Jan 2019
David

Short business trip

It was only a brief stay arriving after dark and leaving first thing in the morning so I didn't get chance to see anything of the local area. The hotel was also on the verge of closing for a week so was very quite and lacking a little in atmosphere - not their fault! The bedroom I was in was in a little courtyard annexe. It was basically fine and comfortable - just looking slightly tired in places eg stains on some of the work surfaces - maybe it will be refreshed during the closed period.

Dinner was OK but not exceptional - breakfast was good.
10/10
Exceptional
14 Dec 2018
MANDY
Mega room and staff
Family
10/10
Exceptional
12 Oct 2018
Ann

Perfect Place for Hay on Way!

Hay on Way a beautiful location , known as the Second Handbook Store capitol of the UK.
The Swan is the perfect place to stay. Right on the Main Street, beautiful building with lovely staff. Shout out to Hannah, evening front desk staff, friendly, outgoing and gives good suggestions. All in all a pleasure to be there.
Family

Location & surroundings

Swan at Hay
Church Street, Hay-on-wye, United Kingdom

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Swan at Hay

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