Name: Pilgrim Hotel
Address: Ross Road Much Birch, Hereford, HR2 8HJ, GB

10/10

Exceptional

12 Jul 2026

michael

Looking a little bit tired, but clean and quiet. Helpful staff & good value all round

Friends

10/10

Exceptional

29 Jun 2026

Nicky

Another great stay at the Pilgrim Hotel. Lovely room with stunning views, friendly staff & lovely food in the restaurant.

Partner

10/10

Exceptional

26 Jun 2026

James

Lovely setting. The scenery out our window was superb! We were there on a couple of the hottest days of the summer, and even though there is no air conditioning, our room had a big circulating fan which helped immensely. We liked the quiet, low-key atmosphere of the place. Very restful!

Partner

8/10

Excellent

09 Jun 2026

Roger

A one night stay plus breakfast. Good. No issues.

Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.

Wonderful countryside location. You advertise walks. Missing out on a key £ market!

Self

10/10

Exceptional

05 Jun 2026

jason

A very well kept hotel in a picturesque setting .

Self

8/10

Excellent

01 Jun 2026

Giles

We had a very relaxed and pleasant stay and the staff were very helpful.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Paul

Clean tidy professional but friendly location.

6/10

Pleasant

21 May 2026

Dean

The room was good in size and decor , garden room suite.
We were on the ground floor the room above us you could hear everything even the person snoring , the floor must have been floorboards and we could hear everything, This woke us up and continued throughout the morning!

Partner

10/10

Exceptional

13 May 2026

Natalie

Great staff , great sleep . Lovely food
The penthouse all to myself was lovely and has fantastic views

Self

10/10

Exceptional

03 May 2026

Sharon

Amazing helpful staff
Lovely food brilliant chef/chefs
Bar staff reception breakfast team
I wanted a bday morning with country views and breakfast on the decking Definately what I asked for I got
recommend room 21 the hotel is brilliant
Booked again to go in August lovely country walks

Self

4/10

Poor

26 Apr 2026

Richard

Breakfast not cooked to requested requirements

6/10

Pleasant

15 Mar 2026

Patrick

Room clean, amenities ok bathroom and rooms dated and needing attention.

Partner

10/10

Exceptional

01 Mar 2026

Nisha Bhavesh

A very cosy hotel with absolutely fabulous views. The family room was really spacious, with a comfortable double bed and a single, giving us plenty of room to relax. Although the hotel itself is a little outdated, the stunning views more than make up for it and add to the overall charm. We had a lovely stay and would definitely return. Highly recommended for comfort and scenery

Family_with_children

8/10

Excellent

21 Feb 2026

Andrew

The staff were all very nice and accomadating. The food was excellent.

10/10

Exceptional

19 Feb 2026

Neil

Very friendly and helpful staff. Food in restaurant very good. Excellent value for money. It's being refurbished and this does need to continue, as some parts are a bit 'tired', though still very clean. Main criticism would be the lighting - mis-matched and dull lighting in the bedrooms, would be an easy fix. Would definitely recommend though, given excellent value for money and great food.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Michael

Very friendly and warm staff (except the breakfast lady who was perhaps having a bad morning). Room was a good size and had a big smart tv on the wall. Although the bathroom was a bit dated it had plentiful, really hot water for the bath (the electric shower was a tad underwhelming).
The restaurant seemed a bit pricey at first but actually the portions were large and everything was very well cooked and presented - so it ended up being very good value.
It’s close to a fast road but we couldn’t hear any traffic noise from the room.
Overall a very pleasant stay and I would book there again without checking out alternatives.

4/10

Poor

18 Feb 2026

Luke

Single Night Stay - Family with Toddler.

Family Room - Extremely Dated and needs revamping (but not modernising to lose the heritage) The views are fantastic facing to the rear fields from the room however.

Staff - Awkward Communication from beginning to end, cleaners left their gear lying everywhere in hallways and stairs.

Breakfast - hilariously awkward, hostess watches you like a prison warden too ensure your not sharing your toast with the other inmates…

old fashioned holiday inn vibes cold buffet, all generic foodstuffs and watching the same hostess chow on Watermelon straight out serving area was off putting as hell.

Breakfast is completely underwhelming and skippable tbh.

Family_with_children

6/10

Pleasant

17 Feb 2026

Steve

The room was clean but in need of a refurb. Very cold until we put the radiator on. The bathroom was a good size the shower was not brilliant either very hot but no water flowor freezing but plenty of water. It didn't help that the fire alarm went off I. The middle of thenigh

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Emily

Very clean room and polite staff

Partner

8/10

Excellent

04 Feb 2026

Wendy

The staff were polite and friendly, room was clean. The breakfast was very disappointing, very limited continental breakfast choice. I appreciate that avoiding food waste is important but not much selection at all. Is always a treat when staying away from home for us so wouldn't stay here again.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Andri

Such comfy lively friendly country hotel will stay again

Business

10/10

Exceptional

19 Jan 2026

Sally

Amazing, as always!!!

Friends_and_family Friends

4/10

Poor

16 Jan 2026

D

The room was cold and dingy with a dirty window cill and walls around it. A small radiator was lukewarm, an old electric wall heater lasted about 3 minutes. I am mystified how it got a high rating. I was so angry but too tired to complain. It cost over £70. I've had better stays at motorway services for £20 less.

Business

10/10

Exceptional

21 Dec 2025

Victoria

The staff were fantastic and so friendly and helpful. Food was just fabulous and room perfect for us. We will be back!

Leisure Family

10/10

Exceptional

21 Dec 2025

Paul

Everyone was friendly

Friends_and_family Friends

6/10

Pleasant

20 Dec 2025

Linda

Staff were lovely. Very dated room and poor buffet breakfast.

Partner

10/10

Exceptional

02 Dec 2025

Lloyd

Repeat visitor due to the staff and the comfort of the rooms.

10/10

Exceptional

24 Nov 2025

Thomas

Yes

10/10

Exceptional

19 Nov 2025

Alison

Lots of character, gorgeous views, lovely staff, comfy beds, spacious rooms, good food options for Gluten Free and vegi /vegan. Will definitely come again

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Melanie

I stayed for business not pleasure. I would book here again, the hotel is centrally located to where I regularly need to be. Room was basic but spotless. I’m pretty sure it was a brand divan bed and I slept decently. Food in the restaurant was tasty and I left full.

Business

8/10

Excellent

26 Oct 2025

Janice

Very clean room, slightly outdated. Staff very friendly. Breakfast and evening meals were very good.

Partner

4/10

Poor

22 Oct 2025

Christine

When we arrived the evening staff were great, friendly and efficient. Our evening meal was good British menu well cooked and presented.
Our room was clean, not the most comfortable beds, but the real problem was lack of sleep. We were on the ground floor and there was no sound proofing, the person/people in room above were walking or moving stuff around until midnight and started again just after 4am. Their floorboards were creaking so loudly that after not being able to sleep until late, we were woken again in the early hours!!
It seems t e hotel is used by travelling workers?
In the morning I was going to have a polite word at check out but the elderly man and two women were in conversation and just handed us a copy of our receipt without asking if we’d had a good stay so we left.
I really don’t know how this hotel gets 10/10 reviews???

Partner

8/10

Excellent

09 Oct 2025

David

Good bar, great staff, good breakfast and beautiful location in the Herefordshire hills. Plenty of parking in frint of the hotel.

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Martin

Good location with excellent views of surrounding hills.

Leisure Family

6/10

Pleasant

06 Oct 2025

Christopher

Parking not brilliant, rooms are dated but clean. Needs a few quid spending on it.

Partner

8/10

Excellent

03 Oct 2025

Andy

Staff excellent, friendly and professional, food and drink extremely good, wonderful view out the back. Only slight problem was the carpet in the room, very thin and worn, but overall would thoroughly recommend this hotel 👍

Partner

10/10

Exceptional

12 Sep 2025

Jacqueline

Friendly and helpful staff. Good location with lovely views.
The restaurant menu was excellent. I wish I could’ve stayed more nights to try more meals from the menu.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Barry

Nights stay at the pilgrim hotel

Good night's stay, staff excellent, food very good, bedroom clean and tidy.however toilet seat wasn't cleaned properly. Albeit an old building perhaps a freshen up is needed.

Partner

10/10

Exceptional

01 Sep 2025

Sharon

Stunning hotel

A lovely hotel that is friendly, welcoming, inviting and clean. The bedroom and facilities were spacious and relaxing. We enjoyed delicious food and excellent service.
The views are absolutely breathtakingly beautiful

Partner

10/10

Exceptional

29 Aug 2025

A L K

Really lovely hotel in beautiful scenery. The staff couldn't have been more helpful, the restaurant is great, and the rooms are clean and comfortable. It was just a stop on the way somewhere else for us but we both wished we had another night. I would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

23 Aug 2025

Verified traveler

The welcome was somewhat confusing, after waiting a while we were greeted by a man \"what are you here for\" ... strange thing to say when you turn up to a hotel. so basically not the friendly response you would imagine. the hotel was old and a little run down, some areas have started to be renovated. My room was unfort The food was amazing and definitely the highlight of the stay.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Craig

Dated, but with enough charm to make this aspect fade into insignificance. Great area too - plenty of on-site parking, peaceful, and with fantastic views from the dining area.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Raymonde

This was a lovely spot for a break in a ling journey ; friendly and welcoming

Leisure Partner

8/10

Excellent

12 Aug 2025

Geoffrey

Great stay but the bathroom light was not working properly.

8/10

Excellent

12 Aug 2025

chloe

lovely stay

the food was amazing and everything was up to standard. the rooms were lovely, big and clean. the only issues i had was the bed was not the most comfortable, me and my partner both struggled to sleep. we were also not given any big towels in the room for showers and on the first day we only got 1 big towel

Partner

8/10

Excellent

05 Aug 2025

Verified traveler

The staff were pleasant and helpful. Our first room (7) was very noisy because of loose flooring above. This needs to be put right. However we were moved to the first floor and there were no more problems.

Partner

8/10

Excellent

27 Jul 2025

Verified traveler

All round very pleasant. Mattress a little firm. A little pricy.

Partner

10/10

Exceptional

26 Jul 2025

Nigel

Nice staff helpful, enjoyed the food, I only had a short stay but when I stop in this area again I will stop there ,

Leisure Partner

10/10

Exceptional

23 Jul 2025

Taniqua

Lovely all round

Dinner was amazing, best hotel food we’ve had. Warm and friendly staff with a nice spacious and clean room. Beautiful view just topped off the stay. Would definitely stay again :)

Partner

8/10

Excellent

22 Jul 2025

Maureen

The room was big, light and airy. Very clean. Maybe the bathroom could do with a little makeover. However, the staff were utterly lovely. They were friendly and happy and made me feel most welcome in the most relaxed way. I would happily return here.

Self

10/10

Exceptional

11 Jul 2025

Terry

Set in beautiful countryside this lovely old english building is perfect for a relaxing night away or even just somewhere to stay whilst visiting Hereford like i did. Good food and good amenities. Staff are helpful and polite. Rooms are clean and comfortable and very reasonably priced. ⭐️⭐️⭐️⭐️

Business_and_leisure Friends

10/10

Exceptional

04 Jul 2025

Craig

Really good stay.

Really good stay. Beautiful scenery. Staff were super helpful and friendly. Would definitely recommend them.

Partner

10/10

Exceptional

06 Jun 2025

Brian

We would highly recommend this hotel. The staff were friendly and efficient, the room was clean and comfortable and the location was very convenient.

Business

6/10

Pleasant

31 May 2025

Robert

Lovely room but if you’re planning on staying, choose an upstairs room. We were in the Garden Suite on the ground floor and we were kept awake by the couple in the room above who kept walking back and forth constantly. This woke us up at 7am every morning.

The breakfast certainly isn’t worth the £12.50 charged. Food tasted like it had all been microwaved or kept warm. Coffee was really bitter.

The hotel reception and restaurant really needs a facelift to keep up with some of the refurbished rooms.

Partner

10/10

Exceptional

28 May 2025

Colin

Good

10/10

Exceptional

28 May 2025

Naomi

Was very good, service was lovely, some issue with wifi but hotel staff resolved it

Partner

8/10

Excellent

27 May 2025

Sian

Amazing views

Lovely stay at a nice hotel, views to the rear were stunning. Good food friendly staff.

Business

8/10

Excellent

15 May 2025

Mike

The views from the hotel are amazing and the staff are great. The room was very comfortable and had an old style Nespresso machine. Had a nice meal the first night with prompt service.

Leisure Partner

2/10

Poor

14 May 2025

ROBERT

Arrived

8/10

Excellent

08 May 2025

Sian

Very convenient location, with lovely views.
Good value for money.
The food was absolutely delicious with great choices for the evening meal. It was beautifully cooked and well presented ( hats off to the chef).
Our room, no 15, was a lovely size with valley views. The only drawback was the bathroom. I don't want to be critical but just give the facts......there was a shower over the bath with a shower curtain and the bath was very narrow, so there was a grab rail one side and a shower curtain sticking to you at the other. Neither my husband nor I are large people but if you were a larger person it might be worth seeing if there are any alternative rooms.

10/10

Exceptional

27 Apr 2025

Shaun

Staff very friendly and helpful.
Room clean.
Excellent quality food and reasonable prices .
Would definitely recommend

Leisure Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

Excellent hotel

Nice rooms, excellent food, friendly staff. Good walking nearby

Friends_and_family Friends

8/10

Excellent

18 Apr 2025

Kirsty

Garden Suite - almost perfect

We booked the Garden Suite which was a lovely room with stunning views. Unfortunately on the first night there was a young family in the room above us and they were pretty noisy jumping up and down. I asked reception to have a polite word which they did. My only other negative was the bed; the mattress was so hard it was a killer. The hotel did put a duvet directly onto the mattress but I think having the option to have a topper would have been better, especially given the luxury sell of the suite.

With all that said, staff were responsive, the room itself was lovely and the evening meal was delicious

Partner

10/10

Exceptional

16 Apr 2025

Jamie

Stayed in the penthouse. Very nice base for a family with two children

10/10

Exceptional

14 Apr 2025

Blanka

Very good hotel

Business_and_leisure Partner

8/10

Excellent

12 Apr 2025

Diane

Staff very friendly nice meals. Good room but unfortunately people next door very noisy.

Leisure Friends

10/10

Exceptional

24 Mar 2025

TAMMY

A lovely gem

We stayed in the penthouse, lovely accomodation 1 double & twin. Huge television, great for football & movies. Fully equipped kitchen, fridge, washing machine. Home from home.

Friends_and_family Family

8/10

Excellent

21 Mar 2025

Glenys

Nice view from pur Rectory room. Food in restaurant was excellent. The pipe work in our room needed attention it was a bit noisy.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Verified traveler

Great find

A very pleasant stay. Friendly staff. Room very comfortable and quiet. Just what we needed for a one night stay.

Partner

10/10

Exceptional

15 Mar 2025

Suzanne

I read reviews beforehand that said hotel was tired/dated. More rustic charm. Room and bathroom were really spacious and spotless. The staff were attentive and friendly. Food was lovely especially the venison burger and chilli beef. Perfect location if visiting Oldfield Forge. We were pleasantly surprised and will definitely visit again.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Georgia

A lovely stay with very friendly staff! We also had a lovely meal in their restaurant! Fantastic value for money.

10/10

Exceptional

27 Feb 2025

Chris

Friendly staff nice and dark and quiet.
Lovely food and comfortable room.

Business

10/10

Exceptional

24 Feb 2025

Tom

Excellent stay

Exactly as advertised. Friendly staff. Lovely room and reviews

Friends_and_family Family

6/10

Pleasant

09 Feb 2025

Verified traveler

Staff faultless but room average

Staff at reception were friendly, happy and helpful. 5/5!
Only downside was that the room was quite dark with inadequate lighting. Amenities were cheap and low budget and the beds were very hard! So not a great night sleep.

Friends_and_family Family

8/10

Excellent

02 Feb 2025

Julie

The Pilgrims choice.

The hotel was out from the city centre but was on a bus route to get into Hereford so we left the car in their free carpark and went shopping and watched the rugby.
Lovely area and the views were fantastic from the hotel dining rooms.
There was new menu starting yesterday and the choice of meals were very good.
We had dinner - pork loin and a braised beef cheek, which were both excellent and a choice of a hot cooked breakfast or a cold buffet , both were really good.
The room was a little dated but the bed and pillows were very comfortable.
The drinks were reasonably priced and there was a good choice.
Would definitely stay at the hotel again.

Partner

8/10

Excellent

31 Jan 2025

Verified traveler

Much better than a chain hotel

We stayed here because my husband had a hospital appointment and it was convenient. The staff were all extremely nice and helpful. The restaurant is very good and we enjoyed dining here for the 2 nights of our stay. Fortunately, we were able to get a ground floor room which made things easier for my husband. The room warm but a little datedA good hotel in a lovely position. We would definitely dtsy again. Its much better than a chain hotel

Partner

10/10

Exceptional

24 Jan 2025

James

We had a wonderful welcome and lovely meal in the evening. We cannot fault how the Pilgrim hotel looked after us- thank you all of you.

Partner

10/10

Exceptional

22 Jan 2025

Debbie

A surprising gem!

Thoroughly surprised at how lovely this place was. Wasn't expecting too much for the price (I paid £53 for the room) but it was lovely! Staff were attentive and polite and couldn't help enough. Paid extra for breakfast which was great value for money as the quality of the ingredients were superb. Beds are incredibly comfy and lovely large bath sheets too! Would definitely stay again.

Self

10/10

Exceptional

27 Dec 2024

Janet

Pleasant easy atmosphere, but as we were only there one night in middle of winter. can’t really give a fair review

Leisure Partner

10/10

Exceptional

15 Dec 2024

christopher

Excellent location and views . Friendly staff and lovely bar/ food.

Partner

10/10

Exceptional

05 Dec 2024

alyson

The property was clean , comfortable and rooms warm . Perfect location for our needs . Staff attentive and pleasant.

Leisure Partner

8/10

Excellent

02 Dec 2024

Clegg

Good overall, would recommend

Welcome, and the restaurant staff were friendly and helpful. Overall, it was a pleasant stay. Staff weren't around for breakfast at the booked time, so sadly it meant my schedule wouldn't allow for a cooked breakfast

Other than that, a good hotel stay

Business

10/10

Exceptional

30 Nov 2024

Susan

A beautiful, well-kept venue and wonderful service. I had a lovely stay, thankyou.

10/10

Exceptional

15 Nov 2024

William

A Day at the races.

Went to Hereford for races. Great situation just outside town center.

Partner

4/10

Poor

08 Nov 2024

Verified traveler

Very tired and dated

The carpark, sign and steps to reception were unlit and in total darkness. The whole place is tired and dated. The room was painted in dark, depressing colours { bottle green, even the ceiling!] Difficult to see anything. Bed was reasonably comfortable and decent tv. Coffee machine didn't work
Bathroom sink was badly cracked, the outside part of the sink and mirror frame looked like they hadn't been wiped down in ages. Old electric shower over the bath that had low pressure and changing temperature.
Breakfast was basic with limited choice. Coffee was dreadful!!!!

Partner

10/10

Exceptional

03 Nov 2024

James

Superb

This is the third year we have stayed to celebrate an AGM. Frankly we were very disorganised re. Numbers. But the Pilgrim were amazing accommodating 40/45 people all very last minute, the food was totally amazing bearing in mind there were so many different variables for a three course meal coming of their table D’hote menu. All delivered in flustered and with smiles on faces. The kitchen staff must have been frantic but boy did they deliver.

Thank you again and see you all on December 1st 2025.

6/10

Pleasant

02 Nov 2024

Keith

Very dated and tired. Needs an overhaul from top to bottom. Very basic room in poor condition.

Leisure Family

10/10

Exceptional

28 Oct 2024

Rachel

We stayed in the penthouse suite which was huge and well appointed. Slightly tatty in places but fenomenal value for money. Highly recommend

Business_and_leisure Family

10/10

Exceptional

20 Oct 2024

Craig

Friendly staff and great views. We had a meal in the restaurant which was really nice and good quality.
A little tired in places but felt cosy and welcoming throughout
Our room was the upgrade and had great views over the valley
Only downside was the room wasn't that clean and hadn't been dusted for quite some time, just needs a good clean and keeping up with, maybe management need to check on standards

8/10

Excellent

13 Oct 2024

Keith

We stayed at The Pilgrim Hotel, for a weekend break. Check in was easy and made welcome by friendly staff. We ate in the restaurant every night and the food was amazing, and served with a smile.

Leisure Friends

10/10

Exceptional

13 Oct 2024

timothy

Good Value and Comfortable

Very comfortable stay.
Rooms of a good size and cleanliness.
Staff polite and helpful.
Restaurant food good and reasonably priced.
Good location for Wye Valley.

Self

10/10

Exceptional

06 Oct 2024

martin

went out of the way so icaould have early breakfast really good experience

Business Self

10/10

Exceptional

03 Oct 2024

Candice

Nathan greeted us at reception. He was so welcoming, great 1st impression. We had a meal in the pub , which was delicious (possibly the best lasagne Ive ever had). Bedroom lovely number 9, very country like, comfy bed and pillows. Bathroom decor, perhaps a little dated, but all very clean and tidy. The views across the valley are stunning 😍

Partner

10/10

Exceptional

26 Sep 2024

Ian

About the only hotel I have fixed on my list. As a regular traveller I am in towns and areas repeatedly. The pilgrim is where I always stay in Hereford. Excellent food, comfortable rooms, friendly staff good bar. What else is there?

Business

10/10

Exceptional

23 Sep 2024

Tony

Friendly staff and good food.

Comfortable clean room, friendly staff and good food. A very pleasant one night stay with great views from the dining area.

Partner

10/10

Exceptional

17 Sep 2024

JOHN P

Excellent and good service

Partner

10/10

Exceptional

04 Sep 2024

Verified traveler

Good stop over hotel

Quiet location but close enough to the town. Friendly staff. Clean and spacious room with large bath room. Very competitive price. Ample free car parking space.

Partner

8/10

Excellent

29 Aug 2024

Emma

Had a lovely two night stay recently. The rooms are comfortable, but did notice a bit of noise coming through from the rooms next to us; luckily not enough to keep us awake. The restaurant was really good, and both nights we could not fault the food. I definitely recommend the Herefordshire Sirloin steak with port and stilton sauce!
Will probably book again in the future.

Partner

10/10

Exceptional

24 Aug 2024

Verified traveler

Well run welcoming hotel
Beautiful views
Food was amazing

Partner

8/10

Excellent

17 Aug 2024

Tim

Pilgrim Hotel and Valley Restaurant.