Name: Green Dragon Hotel
Address: Broad Street, Hereford, HR4 9BG, GB

6/10

Pleasant

17 Jul 2026

Paula

Shower didn't work

Self

6/10

Pleasant

13 Jul 2026

Paul

We arrived on a Sunday and were advised that there was no restaurant, bar or food service which was disappointing as options outside the hotel were limited.

Partner

6/10

Pleasant

13 Jul 2026

Ashley

Limited choices for hotels in Hereford, and this one is centrally located. Have stayed several times and is fine. Is very old fashioned (think physical keys attached to a big wooden keyring rather than key cards) and rooms are long overdue refurbishment - comfortable enough but very old fashioned furniture, no fridge, tiny TV, no USB outlets and plugs located in inconvenient places. Stayed here during the recent heatwave and no air conditioning! There were two fans in the room which were welcomed but really only moved around the warm air and had a very uncomfortable night's sleep.

Self

4/10

Poor

12 Jul 2026

Ian

There's no air-conditioning in this hotel (it's a listed building), but in the current heatwave the room was unbearably hot.
Room 245 had only 1 window, this was quite stiff and awkward to open/close... But even open did little to alleviate the heat, this built up during the day even with curtains closed (Broken curtain pole!) and room temp must have been easily pushing 40°C
The bathroom was even worse, with zero windows or ventilation it was a sauna, all trips in their were brief and the only way to dry after a shower was to exit into the heat of the bedroom, which after the bathroom felt momentarily cooler.
There was a fan, but it only succeeded in gently wafting around the hot air.
To add to this the hairdryer cut out on my wife, it overheated as the filter at the rear was clogged, evidently never cleaned (I managed to rectify this myself) and to rub salt into the wound we returned to our room to watch the post midnight extra time in the England match on TV, (we were so tired after the previous nights fitful sleep in the sweating heat), only to find that the TV has no signal....I gave up.
The staff were pleasant and friendly, and able to provide ice and chilled water, but this did not compensate for the most unpleasant 2 days in a hotel I have ever spent.... Management, invest in some portable Aircon units or lose business, as this type of weather is going to be an annual occurrence, and I suspect that I am not alone in being very unlikely to book this hotel again.

Friends_and_family Friends

8/10

Excellent

09 Jul 2026

Claudia

Overall the hotel is nice but there is no air conditioning and the parking spaces are very few.

Self

10/10

Exceptional

30 Jun 2026

Suzanne

Beautiful old hotel. Lovely breakfast. Staff very pleasant and helpful. Stayed during the heatwave last week so bedrooms were incredibly hot but fans and bottles of iced water provided. No air conditioning which would have helped enormously but did not spoil our stay. Foyer and lounge areas coolest part of hotel. Would definitely stay again, though hopefully not in a heatwave next time.

6/10

Pleasant

28 Jun 2026

Teresa

Good location, very friendly staff but the room was so hot it was impossible to sleep

Partner

10/10

Exceptional

05 Jun 2026

Yasmin

Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however, generally the staff were o.k. and two of the younger reception staff (a young man and young woman), both with dark hair, were both pleasant and helpful.
I didn't have breakfast at the hotel, as there were plenty of cafes and Bill's Kitchen (in All Saints Church) in the same street and close by.

Self

10/10

Exceptional

03 Jun 2026

Jessica

Super friendly staff and great public spaces, great location. What little food I tried at the bar was excellent. The only thing that inconvenienced me a little was the lack of a mini fridge in the room. Mind you, it's an old building. Would come back.

6/10

Pleasant

02 Jun 2026

Nigel

The reception, house and dining staff were lovely.
However the room was dated and in need of some investment in the building fabric. Windos propt open with wooden dowels, taps you have to rotate a few times before you get any meaningful water out (both hot and cold). The mixer tap in the bath for showers had a nut missing to hold the handle from coming off in your hand. Same problem with getting water as per the sink. No thermostat control so temperature fluctuates constantly. Fan in the room helped keep air flowing. With the window open on the room location, there was the constant noise of machinery switching on and off through the day and evening.
The hotel is ideally located in the centre of the city so no distance to get to the night life or shops and the market.

Family

8/10

Excellent

01 Jun 2026

Tanya

The hotel is a gem, full of character, great location and offers parking.
We were unable to extend our king room prior to arrival so booked a classic for the additional night. At check-in they managed to upgrade the classic at no extra charge so we wouldn't have to change room mid-stay. Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

30 May 2026

David

Great location, lovely staff, comfy bed. Room and furnishings all looking pretty tired and like they could do with an update, and what looked like mould on the bathroom ceiling presumably due to the lack of ventilation there. Breakfast was fairly average. Would stay again but best not to have particularly high expectations.

Friends

10/10

Exceptional

28 May 2026

Brian P

The receptionists were both very nice and helpful. The hotel has character and was comfortable. However, I stayed during a hot period and the room I was in was extremely hot, despite the two fans. Otherwise no complaints.

8/10

Excellent

28 May 2026

Tracey

Front desk staff were very helpful, excellent area to find restaurants, shopping and close to the cathedral. It was quite hot for my visit so the staff provided fans and ice buckets with bottles of water. If you need anything, just ask!
Would stay here again if ever in the area.

Self

8/10

Excellent

28 May 2026

Colin

The car park was very good value for money. The hotel is perfectly located with friendly and helpful staff. The only comment necessary is the low level lighting in the room, slightly higher wattage LED bulbs were needed.

Partner

8/10

Excellent

24 May 2026

Benjamin

One night stay while visiting friends in Hereford, good night sleep, will be beck!

Partner

8/10

Excellent

23 May 2026

gary

Hotel is good, nice staff and clean room. Could be doing with maintenance to the outside.

Partner

4/10

Poor

21 May 2026

Martin

The toilet in our room didn’t flush properly so we resorted to pouring bins of water down it. When we read reviews said that another couple had stayed in room 233 and had the same problem. Obviously not been fixed. Decore tired and very dark no outlook.

Partner

8/10

Excellent

21 May 2026

Heather

This is a very lovely old hotel. Very Clean and well maintained and the rooms are lovely. The Staff were all very helpful and cheerful and seemed to enjoy their work. There is parking at the back of the hotel but also another car park just a little way down the road. We had dinner in the hotel on our first night and it was excellent. Breakfast was OK but not well stocked and whilst more supplies were delivered when asked for, it was quite a wait and then other items ran out so a very disjointed meal and not worth the £18 charged. Would we stay here again ....most definately.

Friends_and_family Friends

8/10

Excellent

17 May 2026

Jason

Our double room was spotless, clean and of suitable size for a short stay but would be cosy for a longer stay. Check-in was easy, I did that online via their email link so super easy, parking is via a shared hotel/public car park so spaces are not always available. Breakfast was great, plenty to choose from. Only negative would be the water pressure/temperature on the 3rd floor and it seemed to struggle to deliver a very simple shower.

Partner

6/10

Pleasant

17 May 2026

Gwyneth

Stayed on the third floor, the shower was little more than a trickle and the pipes banged when the taps were turned on.
No drinking water provided. No mains heating in the bedroom, so it was freezing.

6/10

Pleasant

17 May 2026

Clive

The hotel bedrooms are tired and the en-suites need updating the upstairs paint colours are drab and dark, but downstairs quite nice staff excellent, bars and lounge nice prices reasonable breakfast buffet not a great admirer like service in this type of city hotel

Friends_and_family Friends

10/10

Exceptional

12 May 2026

martin

really good hotel

Self

10/10

Exceptional

10 May 2026

Victoria

Lovely room comftabke bed floorboards did creeck a bit but lush stay as stayed in travel lodge on the Friday and was discussing

Friends

8/10

Excellent

09 May 2026

Nigel

.

8/10

Excellent

08 May 2026

Karen

Our room was clean and comfortable. The reception and bar staff were friendly and helpful. We didn't use the restaurant.

Partner

8/10

Excellent

07 May 2026

Julie

Central location, friendly and helpful staff. Restaurant and food good value.. really nice chips! Decor bit tired in some places but overall would recommend.

Friends_and_family Family

2/10

Poor

03 May 2026

Amelia

No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it.

Family

10/10

Exceptional

28 Apr 2026

Ruth

Clean but like some old buildings, plumbing is a challenge. A shower where it was impossible not to spill water on the floor! But the room was clean and comfortable.

Partner

6/10

Pleasant

26 Apr 2026

Hannah

Room was fine. Clean and a good amount of space. The only downsides were the room was very hot even with the window open all night. Considering it’s April I presume the summer will be stifling. The shower also was poor, the pressure was low and operated from the bath taps meaning the temperature was extremely difficult to regulate.

Partner

10/10

Exceptional

24 Apr 2026

Justin

Great location. Good shower. Good bed. Amazing breakfast

Self

10/10

Exceptional

23 Apr 2026

Nicholas

Really nice place and close to the centre of Hereford

Partner

4/10

Poor

19 Apr 2026

Della

I would not stay again, our double bedroom had very tired decor, peeling paint, lots of dust and cobwebs, and overlooked a flat roof/ fire escape. Seems like the room had been slapped with lots of green paint in attempts to modernise it. Not sure how the accommodation can be described as luxury. If we had been staying for more then one night I would have left early. The parking is very limited, but that is stated when booking. Staff at reception were friendly when booking in.

Partner

8/10

Excellent

17 Apr 2026

Helen

Breakfast good, would have liked s rambled eggs as on low fat diet. Room cold to start with. Needed brighter bedside light. Like to read in bed and keep warm

Self

8/10

Excellent

16 Apr 2026

william

Did not opt for breakfast

Partner

10/10

Exceptional

15 Apr 2026

Donna

Breakfast choices were excellent

Partner

6/10

Pleasant

14 Apr 2026

Suzanne

Breakfast was so expensive for the quality. The rooms are a bit tired and the milk sachets were out of date.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Geoffrey

It was all excellent

Partner

6/10

Pleasant

12 Apr 2026

Caron

Have wanted to stay at this hotel for a while and I’m sad to say I was very disappointed. Maybe I just had high expectations but for what we paid for the stay I found the room tired and it was extremely cold. There was a heater provided but it kept cutting out. For such a large hotel there is extremely limited parking in hotel car park.
Staff while polite where not knowledgeable about hotel procedures and receptionist seemed preoccupied.

Partner

6/10

Pleasant

06 Apr 2026

ROBERT

Disappointed the bar closed at 22:50 even for residents, central location

Family

10/10

Exceptional

05 Apr 2026

Rachel

We stayed in room 233 classic double, room was plenty big enough, no view from the window but for 1. Night didn’t matter, beautiful ornate staircase - definitely recommend

Partner

6/10

Pleasant

31 Mar 2026

Paul

Public areas and exterior very good , car park small but close and well priced. Our room felt tired.

4/10

Poor

30 Mar 2026

Sandra

Ate breakfast out

Partner

10/10

Exceptional

24 Mar 2026

John

Convenient location near the centre. Parking at the rear of the Hotel. The staff were excellent. My wife and I really enjoyed our one-night stay.

Partner

8/10

Excellent

20 Mar 2026

Anthony

Highlights are the centre-of-town location, the restaurant/breakfast room and lovely character of the hotel. Staff were friendly and room was warm and comfortable. Breakfast was good, ours being cooked-to-order but the buffet ‘full-English’ was less appealing (bacon not replenished and fried eggs that looked like they had been standing for some time - the latter should be cooked fresh to order). Decor in places (corridors especially) due for a refresh and the outlook of our first-floor room was into a ‘well’ facing other rooms’ windows. Overall a pleasant one-night stay and walkable to the City hospital.

Partner

10/10

Exceptional

18 Mar 2026

steve

Yes

Partner

8/10

Excellent

17 Mar 2026

ANDREW JAMES

Central location good parking Nice room

Partner

6/10

Pleasant

15 Mar 2026

Kelly

Lovely stay and came across the stunning Offa cocktail bar inside. Staff very helpful however a couple of points not so enjoyable- shower over the bath was difficult to work it . No hook on back of the bathroom door it hadn’t been replaced just the marking where the old one had been. Didn’t sleep very well as the quilt was very thin it felt like a summer quilt. No extra blankets in room . Central location for everything is great.

Friends_and_family Friends

8/10

Excellent

13 Mar 2026

William

Excellent location near Cathedral. Short walk from station

Self

10/10

Exceptional

10 Mar 2026

Tanya

Loved this quirky hotel and all the old features of the building. Decorated in keeping with hotel. Comfy bed. Good breakfast choices. Loved all the different bars to grab a drink. Only problem was there 2 events on which were rather loud and you could keep everything from our room. They did finish at midnight! I wouldn’t have normally bothered me but I was there Saturday night and needed to be be up early Sunday morning to work at a local wedding fair.

Partner

10/10

Exceptional

05 Mar 2026

James

Clean and comfortable

Self

10/10

Exceptional

28 Feb 2026

Georgina

The beds were one of the most comfiest we've ever slept in. The hotel was in a fabulous location and staff were very friendly.

Partner

10/10

Exceptional

24 Feb 2026

Adam

Excellent location, clean and tidy room.

Self

4/10

Poor

24 Feb 2026

Jonathan

The room was adequate and fairly clean. However there was so much noise that came in through the floor from the parties they host in their

10/10

Exceptional

20 Feb 2026

Michael

The Hotel was spotlessly clean and the staff were very polite and friendly. Breakfast was enjoyable and plentiful with a wide selection to choose from although somewhat pricey.
Hotel is located right in the centre of Hereford close to all shops, pubs and cathedral.

Partner

8/10

Excellent

16 Feb 2026

David

Good location
Good breakfast

Partner

10/10

Exceptional

15 Feb 2026

julie

Had a single room which had been recently refurbished. Very nice room. Perfect for my stay. Good location right in the centre. Staff very helpful

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Paula

Comfortable,, clean, helpful and friendly staff. Good restaurant.

Leisure Self

6/10

Pleasant

09 Feb 2026

Christopher

Whilst the room has obviously been refurbished the double bed was two singles pushed together with a fairly solid and uncomfortable ridge between the two beds. The room also faced the front of the hotel and the windows are not sound proofed so woken by traffic including the street cleaner at 0400.

Business

10/10

Exceptional

07 Feb 2026

Donna

Great price & location, friendly staff. Lovely room service. Appreciated oat milk being available in the drinks tray.

Leisure Friends

10/10

Exceptional

01 Feb 2026

Matthew

Great food. Comfortable room. Excellent location and character. Staff friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Barry

Great hotel and the food was amazing

10/10

Exceptional

28 Jan 2026

Marcus

Nice hotel

Business

10/10

Exceptional

26 Jan 2026

Andrew

Clean and tidy

Business

10/10

Exceptional

22 Jan 2026

Catherine

Friendly staff and clean, spacious room with a big comfy bed

Business

10/10

Exceptional

20 Jan 2026

Samantha

Very easy check in and excellent staff.
Location is right in town which is perfect if travelling without a vehicle.
Room was on the second floor, there is a small elevator which is good to use when hauling luggage on the first and last day, but stairs are wide and not steep if you’re looking to get steps in!
Room was a good size - I booked a single room - and had a good sized bathroom. TV and towel rail weren’t working - mentioned to the staff and they moved me to a new room really quickly and with no fuss (12/10 customer service!!). New room had bigger bed too!
Breakfast was good, had both made to order and buffet food was OK.
Conditions of the hotel overall was fair it is an older building so shows signs of wear and tear. Window in the second room didn’t close tightly but the amazing heavy curtains kept any potential drafts away!
There is parking around the hotel, and I believe they have a parking area at the back. It’s very congested and parking spots especially at the front are usually full.
Hereford cathedral it’s right across from the hotel (about a min walk) and well worth a visit. There are shopping and restaurants all around with a variety of food available from snacks to good dining. Prices do vary but are not extravagant. Hotel also has a good restaurant.

Leisure Self

2/10

Poor

12 Jan 2026

Lauren

The room was freezing. There was no heating - there was an electric heater plugged in but this didn’t work because none of the plug sockets for regular UK plugs had any power (which also meant I couldn’t dry my hair in the morning and my phone failed to charge overnight). I woke up because I was so cold even with a jumper and thick socks on - it was January and zero degrees outside! In the shower, the water was warm but not hot, but the bigger issue was the lack of water pressure. There was a very weak flow which completely stopped after a few minutes (luckily after I’d rinsed out my shampoo!).

Business

10/10

Exceptional

10 Jan 2026

paul

All round very good

8/10

Excellent

05 Jan 2026

Penny

The room was very clean and the bed was comfortable. Didnt eat there.

8/10

Excellent

30 Dec 2025

Christopher

The hotel is the same as ever. The room is basic but perfectly comfortable. Shower is difficult

6/10

Pleasant

17 Dec 2025

Gerald

Our room had 2 radiators, neither of which was working, however there was a hot air blower. The temperature of the water in the bathroom was tepid at best, we had to boil a kettle for shaving.

Leisure Partner

8/10

Excellent

13 Dec 2025

Philippa

Check in took a little longer due to issue with computer system, otherwise very good

Leisure Family

2/10

Poor

10 Dec 2025

Brendan

The Hotel, room and breakfast itself were great. However I am very disappointed by the Hotels handling of a recent Data Breach in which my booking, phone number and name were hacked and leaked and then used as part of a WhatsApp scam. The lady with glasses at check-in was very unhelpful and rude when I enquired about how and when the Hotel would contact me about the data breach. The hotel still hasn't contacted me with the details so I have no other option but to report it to the ICO. I cannot recommend this hotel based on this and how the staff treated me when I asked about this data breach.

Partner

8/10

Excellent

08 Dec 2025

Geoff

Location great hotel average

Business

8/10

Excellent

08 Dec 2025

James

The barman was outstanding in terms of service and good old fashioned manners!

Business Friends

10/10

Exceptional

08 Dec 2025

Gillian

Everything was fabulous
My group of nine enjoyed a lovely festive break and staff were excellent
Thankyou

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Jayne

Great location, pleasant staff

8/10

Excellent

06 Dec 2025

Kelly

Nice comfortable room although having WiFi code in rooms would be helpful as there are no internal phones in rooms . Very central to everything you need . The restaurant closed due to a private party / wedding so we ate in the book shop out the back of the hotel .

Friends_and_family Friends

2/10

Poor

03 Dec 2025

Andrew

Mouldy windows. Leaky ceiling very dirty stained net curtains. Dust everywhere. Breakfast had to be booked we booke 9am not one person in restaurant and clearly the food had been around a while

Partner

10/10

Exceptional

01 Dec 2025

Mark

Good to stay at a traditional English hotel. Luxury room definitely worth the upgrade. More space and a desk and a view.

Leisure Self

10/10

Exceptional

30 Nov 2025

Jean

Nice clean room and welcoming staff.

Leisure Partner

8/10

Excellent

25 Nov 2025

Robert

An enjoyable experience overall. Food and wine in particular was overpriced. Bedroom furniture was of a poor quality, although the bed was very comfortable. Toiletries weren't adequate for one person, let alone two.
Bar area was lovely and very inviting.

Leisure Family

6/10

Pleasant

23 Nov 2025

Pritesh

The room was very cold, the radiator was not getting hot, so they had put an electric oil filled heater in the room which did not warm up the room enough. Also no heating in the bathroom and electric towel rail did not work.

Leisure Family

10/10

Exceptional

23 Nov 2025

Tim

We had room only so no breakfast in the hotel but there were nearby places which were good. Room was comfortable and enough space for opening cases (a pet hate if I can't). Bathroom was OK - shower in bath. Location was excellent. Carpark is across the road from the back of the hotel - seemed safe and enough spaces for clientelle.

Partner

10/10

Exceptional

20 Nov 2025

Sophia

I stay at the green dragon fairly frequently. The staff are always really helps, friendly and welcoming and the beds are super comfy. It's right in the centre of town and family run so has more character to it than a chain. I always enjoy staying there.

Self

10/10

Exceptional

18 Nov 2025

Mark

The Staff were excellent, very helpful and after care service was also ecellent, I did not take my receipt on checkout and emailed the front desk (Maddie) who was very helpful and sent me the reciipt immediately, for some hotels once you have left you are dead to them, but not here, thank you

Room was spacious and clean, its an hotel that has old world charm but with modern amenities, there were a couple of creaky floorboards but this added to the charm.

Business

6/10

Pleasant

04 Nov 2025

Mr

Booked for a wedding reception of a family member . Room was adequate but a bit sated.

6/10

Pleasant

02 Nov 2025

Pauline

We stayed in a twin room which was very comfortable and the staff were very friendly.

I can normally sleep through anything but the noise from the air con units (I presume that's what they were) outside our window kept me awake most of the night. It sounded like a motor running constantly. I believe ear plugs should be put in those rooms that border the units.
What was a lovely stay was spoilt by the constant buzz outside the window

Friends_and_family Family

4/10

Poor

01 Nov 2025

Stephen

Shower almost unusable
rooms very tired and need refurbishment
dirty
staff good

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Sally

.

6/10

Pleasant

19 Oct 2025

KAREN

Down stairs is beautiful, good quality food and amazing old building.
Upstairs mattresses hard lumpy and uneven, poor night's sleep. Used soap in shower tray from previous Tennant. Bedroom and bathroom could do do with upgrading
Upstairs rooms let hotel down.
Friendly staff

Leisure Self

10/10

Exceptional

13 Oct 2025

Louise

Good choice at breakfast. Staff on hand to help and friendly

Friends_and_family Family

8/10

Excellent

12 Oct 2025

jason

Nice hotel

Easy check in rooms ok

Partner

8/10

Excellent

11 Oct 2025

Margaret

Did not use

Leisure Partner

10/10

Exceptional

05 Oct 2025

T

Extensive, with quiet rooms and lots of facilities. There is a little cocktail bar where the staff are knowledgeable and friendly, and everyone was very welcoming. Breakfast options were good.

Friends_and_family Friends

4/10

Poor

05 Oct 2025

Elin

Staff really good, reception etc. The room though, comfortable but the sink taps and bath/shower taps you have to turn and turn to get a flow from them. The bath/shower, to get a decent heat and flow for the shower it takes about a minute messing about with the hot and cold to get a safe shower temperature.
Loud music coming from a pub over the road or somewhere beyond 2am.
You hear every sound from above, the corridors. People talking, people's TVs on too loud, people walking about. The above went on through the night then people again at 0615 banging, talking, TVs on again!!
Then an air-conditioning unit came on at 0630 outside my window.
Normally I would use ear plugs but had forgotten them!
For the price of 135.00 too, breakfast isn't even included.
Not good and definitely needs upgrading. Parking is 9.00 for 24 hrs or about 7.00 if you use an app!

Self

10/10

Exceptional

02 Oct 2025

paul

Very good

6/10

Pleasant

01 Oct 2025

Roy

The self service for breakfast was disorganised being in different places the breakfast food was good
The evening menu lacked imagination and was boring

Leisure Partner

10/10

Exceptional

28 Sep 2025

Gaynor

Great hotel. Pity breakfast was out of my price range.

6/10

Pleasant

28 Sep 2025

Susan

Good location

Room lovely and clean. Reception staff very polite and professional. Service in afternoon bar was quite slow when they turned up to serve you, also supposed to close at 5pm but closed down around 3.30 without asking if we wanted desserts, coffee or anything else - just closed down. Went down to breakfast and had to wait again for someone to come, it ended up I went to reception to ask them if they could get someone. Good choice for breakfast though

Partner