Hamlet Bed & Breakfast

6/10

Pleasant

30 Sep 2025

Lauren

The location is wonderful. A short walk from the Pile Gate, not far up a side street.
Customer service was not great. They wanted to put me in an annex for one of my two nights and didn’t understand that I couldn’t switch rooms the next day because I would be on a tour all day. There was little attempt to understand, and I had to figure out an alternative for them so that I was in the same room for my stay.

Leisure Self

6/10

Pleasant

29 Sep 2025

Alessandro

Nice staff in a great area. The accommodations were acceptable but it smelled like mold & the rooms seem to not have been updated in a while. Fair for price but I wouldn’t stay more than a night.

8/10

Excellent

13 Sep 2025

deonne

The property is in an excellent position, convenient for everything, the guy running it was very, very helpful throughout, if you want luxury this is not the place for you BUT we enjoyed it very much and would recommend this for anyone looking for a good base to get around. Would defo book again based on it the fact it met our needs and we had lovely time exploring and finding our way back easily 😊

Leisure Family

10/10

Exceptional

03 Sep 2025

Elizabeth

Great !!

Self

10/10

Exceptional

29 Jul 2025

Alisa

Location can't be beat!!!!!

I was looking for an affordable place to stay for one night. I can't believe that I was able to save money and be in the heart of everything! It is literally a few steps from the main walkway in old town. Checking in is easy as there was someone there to greet us and give us our key. Ensure you have the city fee in cash or you will have to go to an ATM nearby and pay ATM fees. I checked out the next morning and was able to leave my bags while I went to explore more. I loved the old charm in my room, especially the large golden and crystal chandelier!

Friends_and_family Family

2/10

Poor

13 Jul 2025

Mariana

Run for the hills, stay away at all costs!

I booked this place for our last night in Dubrovnik based on location, price, and the promise of breakfast included. Big mistake.

When we arrived, the room wasn't even ready because it was being “cleaned”—but once we got in, it was clear that cleanliness is not a priority here. The entire property is in terrible shape. The room reeked of horrific mold and humidity. Everything was covered in dust—nightstands, bed frame, under the bed. The sink had no soap, and this was the only place we stayed at in Croatia that didn’t even provide shower gel.

The shower design is bizarre and floods the floor. The hairdryer barely worked. The air conditioning was useless, we had no remote, everything is old and in poor condition, the room was boiling. As for the bed: I requested a queen and got two tiny beds pushed together, both uncomfortable with awful mattresses. The ceiling had holes, the towels were like sandpaper, the sheets had holes, and we ran out of toilet paper.

The included “breakfast” was stale bread and cold cuts—nothing fresh or appetizing. It was clear the owners do not care at all about the condition of this place or the experience of their guests.

RUN FOR THE HILLS. This property is falling apart and is absolutely not worth it. I would never stay here again.

Partner

2/10

Poor

03 Jul 2025

Vineet

Terrible experience , mosquitoes in room , ac not working , no lift , only good part is great location..

Leisure Family

10/10

Exceptional

24 Jun 2025

Verified traveler

We loved the location and the people were so kind.

Partner

2/10

Poor

20 Jun 2025

juan pablo

No coger nunca este Hotel!!

Friends_and_family Family

2/10

Poor

17 Jun 2025

Guillermo

The thing I like is close to everything in town but the property is very poor, bad AC, bad smell and a lot noise. I don’t even get shampoo or soap

Leisure Partner

6/10

Pleasant

16 Jun 2025

Kristin

This property has a great location inside Old Town.
Sort your parking in advance if you drive. The nearby old town parking is 100€ per day. Park further out for much less (25€ per day) and uber to the old town.
As for the physical property - our room did its basic job and gave us an air-conditioner place to sleep and shower. However there was a large moldy water stain in the ceiling above the shower. The entire lobby and stairwell smelled of mildew. The bathroom mirror appeared to have some kind of old crust in one corner. We reserved on Expedia for 3 people in 1 room but somehow they only had 2 on the reservation. The staff did accommodate by setting up a folding bed. However my friend who slept on it was afraid of falling thru it in the night because the slats holding the mattress on the frame kept falling off.

Leisure Friends

8/10

Excellent

13 Jun 2025

Frances

Very pleasant stay. The staff were friendly and welcoming. The restaurant serves great coffee and the food was reasonably priced.

Leisure Self

8/10

Excellent

09 Jun 2025

consuelo

Even though it was a bit of issue at my check in
The person assisting me did an excellent job

Leisure Self

8/10

Excellent

01 Jun 2025

Alex

The staff were very helpful and kind.

Leisure

6/10

Pleasant

27 May 2025

Marc

False advertising on the parking, TV not working - did. It even have a plug, shower a disaster,….

Staff was friendly. Manager does not answer phone.

Not worth the money.

Partner

10/10

Exceptional

06 May 2025

Denise

Lovely family running hotel so glad I was there❣️

Business_and_leisure

8/10

Excellent

28 Oct 2024

thomas

A nice place

Clean and nicely situated
Friendly staff
Breakfast was very badic

Self

4/10

Poor

14 Oct 2024

Jonathan

Hamlet Dubrovnik

The building stinks to ciguerrete despite is a non smoking place. Breakfast is VERY basic for 10euros, just ham, cheese and bread. The TV in my room was just decoration as it didn’t have any cable connected and no remote control. I gave 2 stars just because the location is good.

Self

4/10

Poor

25 Sep 2024

Breanne

The only positive I can say about this hotel is the location. I would not recommend staying at this hotel.

Leisure Friends

8/10

Excellent

18 Aug 2024

fouad

Cute little place with a lot of character. Great service very friendly.

Leisure Partner

2/10

Poor

12 Aug 2024

Tia

We had a terrible stay here, would not recommend at all!! We arrived for check in but were unable to check in for a couple hours after because it wasn’t ready. Then when we could check in the air con on the top floor which is where we were staying was broken and did not get fixed our entire stay which was horrific given it was peak summer. The staff who work at the bar were lovely but spoke very little English and the owner of the place was terrible she was not helpful at all. Our shower was also broken. The wifi also didn’t work and data to work in the room either. We have tried contacting Expedia for some sort of refund and have let heard from anyone.

Do not stay here.

10/10

Exceptional

11 Jul 2024

Antony

Great warm staff

Leisure Family

10/10

Exceptional

18 Jun 2024

Erica

Very convenient location with nice amenities.

Leisure Family

8/10

Excellent

16 Jun 2024

ROBERTA

This B&B is located in such a great location for sure. The room was somewhat \"older decor\" but clean and safe with modern split system heat and AC. We wereable to walk the entire area for shopping, sightseeing, dining. Our only negative is the after hours,late night voices from people having a few drinks outside in the alley (noise travels). We did not take advantage of the breakfast as we had a flight to catch - it lookeda bit meager certainly good for a quick bit prior to heading out. The owners are very nice.

Leisure Partner

2/10

Poor

15 Jun 2024

Glyn

Tired. Great location if you didn’t have to lug large suitcase’s through the old town. Air con non-exsistent. Couldn’t open the window due to cigarette smoke from below. Leak in stairwell as we were checking out.

2/10

Poor

30 Sep 2023

Lauren

AVOID AVOID AVOID

Please listen to me when I say this this not the place for you. Let me preface this by saying, I have worked in hotels and completely understand that things break and it’s out of our control. It’s the complete lack of communication from the management that I take issue with. When the lock on my door was broken it took over 3 hours of trying to get someone to come out and fix it. Management decided to deal with the situation by just ceasing to respond to my messages via WhatsApp instead of checking in or keeping me in the loop at all. Also the bathroom was disgusting water leaks out of the shower everywhere and the shower does not drain well. Also it’s LOUD you can hear the bar downstairs as if you are standing in it.

Leisure Self

4/10

Poor

25 Aug 2023

Andrew

Look elsewhere

There is NO free parking at this hotel, despite the listing (took us 4 hours to organise parking, very stressful). Bathroom tap gives only a trickle of water, bathroom door handle fell off, hairdryer didn’t work, makeshift repair to the ceiling and damp mould in curtains. Fabric of the room was just run down. Service was good and location for sightseeing excellent. Breakfast was very basic, but coffee was good.

Friends_and_family Family

4/10

Poor

23 Aug 2023

Verified traveler

You get what you pay for!

This is a pretty sketchy spot run by sketchy people, so be careful! Definitely felt like an old hotel and not super safe. However, the location is great as it’s right in the middle of Old Town and convenient to most areas you would want to visit.

Self

4/10

Poor

14 Aug 2023

Juan

The facility wasn't in good conditions. We woke up at 8:30 am and when we went for breakfast there was a guy sleeping in the couch.
The only thing that is good about his property is the location.

Leisure Friends

2/10

Poor

02 Aug 2023

Rune

Bad experience - door would not lock in my room!!!

Bad management - they do not care about you! Stay away from this place!

I checked into the hotel in the early afternoon around 3PM. I went to the room and started the Air-conditioning unit. The place is a little run down, but I expected this and all looked good so far. An hour or so later I needed to leave the hotel and found out that my door would not lock from either the outside or the inside. I informed the guy who checked me in and I texted and e-mailed the emergency contact posted in the lobby because the guy who checked me in only operated the restaurant/bar in the place. I never got any responses from the management by e-mail or text. Finally, the guy who ran the bar during the night around 10 PM told me that that management offered me a 10% discount and would give me a new room the next day. It was unacceptable to me to sleep in a room that you cannot lock so I found another hotel nearby that was much nicer for about the same price.

Self

10/10

Exceptional

23 Jul 2023

Paul

Good for dursing though not the best in Dubrovnik
Definition of durst: to lay horizontally in a state of mess while surfing the web, watching TV or both simultaneously.

Leisure Friends

2/10

Poor

21 Jul 2023

lucinda

Refund please! Worst hotel experience ever!

The worst managed hotel I ever stayed! Stay away! Called three times in an hour, no answer, no parking. Finally someone answered call, was supposed to text me directions to a near by parking lot, waited for 15 minutes, no text. After dragging the luggage through old town, there was no reception at the hotel, only a bar waiter to give us key. Had to carry luggages to the 4th floor, no air con in the stairway, no lights on 4th floor, half lights in room #8 were not working. Couldn’t get in with code that was given to me at night after 12:30 am. called but nobody answered the call. Had to knock the door so hard for 15 minutes until another guest came down to open the door, felt bad about waking him but had no way to get in. No cleaning service, only one glass in the room, no big tower for shower, no extra toilet paper. Frankly, I should be refunded for two nights at this hotel!!

Friends_and_family Friends

4/10

Poor

14 Jul 2023

Mohan

Great location but not much more!

My wife and I spent two nights a week ago (July 2023). The only plus point about this B&B is the location - right inside the old town of Dubrovnik and a 5 minute walk from the Plie Gate. Makes it very convenient to walk the city walls. Also, restaurants and bus stop, taxi stand are close by. (The owner was also kind enough to arrange an airport transfer for us)

Negatives - our room was on the 4th floor and there is no lift in this 250+ years old building (my fault for not requesting a lower floor room in advance). So we had to carry 2 suitcases up the stairs. The room had a slanted ceiling where one can easily bump into it if not aware of it all the time. The shower stand was broken - very difficult to handle the telephone shower. One table lamp did not work. One of the rooms had A/C problem one night and several other rooms (including ours) had to be inconvenienced to work on the fuse box.

The breakfast was just bare minimum. No eggs - just croissant, ham, cheese, orange juice and coffee. The man at Reception was managing all operations and he was clearly overworked. On the morning of checkout, he was late to show up and we had to scramble to leave to catch a bus on time.

If you want to stay here - better request a lower floor during booking and don't expect anything more than a bed and a small breakfast.

Partner

8/10

Excellent

11 Jul 2023

Verified traveler

Nice hotel, right in the lively center of Old Town

Nice hotel, right in the lively center of Old Town. Very convenient for local attractions, as well as a few minutes walk for a meeting point for most tour operators. Easily accessible after-hours. Breakfast isn't served until 0800, so too late if your catching most morning tours. Skip the pre-paid breakfast.

Self

6/10

Pleasant

07 Jul 2023

Verified traveler

Needs maintenance

Great service by the caretaker that runs the bar below! But condition of apartment wasn’t great. Bathroom sink taps would only provide a trickle of water. Towel rail was broken, bathroom door handle was broken. Shower screen wasn’t to the floor so bathroom flooded with each shower

Partner

8/10

Excellent

03 Jul 2023

James

The property is above a little bar area, in and excellent and convenient location in the walled city. Breakfast in the morning was nice. The property itself could use a little work, and the cot we had ( there were 3 of us) had broken slats, so we just put the mattress on the ground. The man who was in charge of giving us our keys and breakfast etc was very sweet. Overall it was a lovely place to stay- but could use some up keep.

Leisure Family

2/10

Poor

06 Jun 2023

Thomas

This was the most disappointing stay we have had our our three week tour. We even stopped at the facility a week prior to our arrival after our cruise to confirm our room selection and insure we would be on a lower floor since there was no elevator. Upon arrival we were told that our room was not available as a previous guest had complained about her room and was given ours instead. So we were forced to climb 5 flights of stairs to our room number 5. It only had twin beds and was much smaller than the room we paid in advance for, which was a double bed and twin in a larger room. The room we were given only had one bath towel and one hand towel and no toilet paper. The TV did not work. The most important problem was that the door would not lock! The staff there could not resolve the problem and said the owners were previously made aware of the issue but failed to resolve it. There was no room safe as advertised either.
Every time we had an issue we had to walk down the 5 flights of stairs to get it resolved. The lock issue was never fixed. We were not offered any compensation for our problems. We paid to a larger room and did not get it.
The breakfast was small but nice, cold cuts, croissant, juice and coffee. The bar staff were helpful but limited in their capacity to resolve our issues. The hosts never appeared. I would not recommend this B&B.

Leisure Partner

6/10

Pleasant

03 Jun 2023

Rebekah

No free parking as advertised

We booked this hotel as it offered free offsite parking, however upon arrival were told there is no parking and given directions by the owner to a supermarket car park miles away.
Thankfully the front of house manager Maro (who was so friendly and helpful the whole stay) was able to direct us to a more legitimate free parking area where we wouldn’t get towed.

Partner

2/10

Poor

12 May 2023

Madeleine

The manager was excellent but sadlly the owner did not worry about maintenance. Hence rooms all had neqtive issue. However the manager tried to offset frustrations in room standards

Leisure Friends

10/10

Exceptional

02 May 2023

Melita

I stayed there with two senior ladies and all three of us thoroughly enjoyed our stay. The building is old with character and felt like we were living in the castle area in old times. Beautiful! Beautiful paintings as well. Of course it is old, and not perfect but lots of amenities e.g. shower etc are new and clean. The breakfast lovely, the care of staff (Maro)amazing, and the location ideal. I was worried when I read some reviews, but in the end we fell in love with the place and the city of course. The location of the hotel is more than ideal.

Leisure Family

8/10

Excellent

14 Nov 2022

Vanessa

This is not a 5 star hotel so dont expect 5 star services especially for price and location in Dubrovnik. Main Pro is that the hotel is in the one of the best locations in the city. Walking distance to all the main attractions.
Staff was friendly and accommodating. Con: no daily room service and be sure to have all your toiletries including shower gel.
Rooms could be improved to look better. For example the curtains were torn and I had to pin them at night to close completely. Other than that I would recommend only if youre not looking for 5 star services.

8/10

Excellent

26 Oct 2022

Caroline

Hotel was in center city. Outside parking is very expensive

Self

8/10

Excellent

07 Oct 2022

Fiona

Very central accommodation
Basic but clean and friendly ideal for a sightseeing trip

Leisure

6/10

Pleasant

21 Sep 2022

Jayne M

Repairs needed

The toilet seat and shower head were broken. We did not get breakfast one morning.

Partner

10/10

Exceptional

16 Sep 2022

Erik

Great location, almost right on the main street. Easy to get to from two gates into Old Town. Clean and a nice breakfast included. Staff was friendly.

Leisure Family_with_children

4/10

Poor

21 Aug 2022

Catherine

The location was great. Unfortunately the air conditioning did not work and in Dobrovnik in August you need air conditioning. Roll away bed for our daughter was broken, despite our paying for an extra guest. Breakfast was too late if you were trying to make a flight or tour.

Leisure Family

2/10

Poor

11 Aug 2022

Nicholas

Cockroaches, no air conditioning, no locks

We have traveled the world and this hotel was the absolute worst. The air conditioner only blows out hot air, so we had to sleep with the window open. It’s was about 80 degrees outside and about 90 degrees in the room. The room was directly above a bar and had noise all night. Since the air conditioning didn’t work we were forced to sleep with the window open which made it worse. We don’t mind noise, but when we pay for a room with Air Conditioning we expect to get it. I woke up to take a piss at midnight and 2 cockroaches were enjoying the bathroom drain pipe. We stayed in room #5 and our friends stayed in room #3 and experienced the same problems. Room #3 didn’t lock so when we came back from dinner the room door was wide open, room #5 did lock but looks like the police broke the door down and it was hanging on by duct tape. I’d stay anywhere but here. When we told the bartenders who were also the welcome center they told us they would tell the manager. It was horrible and I’ll be asking hotels.com for a refund

Partner

8/10

Excellent

06 Aug 2022

Josi

Central location in Old Town, No provided parking

Very central location in the middle of Old Town, right above a wine bar, so it can be noisy at night. My only major complaint was that the site mentions free parking off-site but the manager never responded to me after multiple messages and none of the staff (who all work at the bar) knew anything about parking. So I had to find parking on my own. There are paid parking lots around the town but some are quite expensive. Other than the parking, the room was pretty small but to be expected, the WiFi worked but not so fast, the AC worked but not so cold. The beds were quite comfortable. The guys who worked at the bar downstairs to help give guests keys and breakfast were all very nice. There's no elevator so I requested a lower floor, otherwise you need to walk up multiple stairs, but then again you're already doing a lot of walking as a tourist. Say Hello to Dario if you stay there!

Friends_and_family Family

2/10

Poor

06 Aug 2022

Patricia

The rooms were over a bar. One of our 4 rooms had no air conditioning. Manager was unavailable. No one answers the number. No lights on the top floor. Non functioning TV. Spotty WiFi. Door frame in one room was badly damaged as though it had been kicked in. One room was an attic style room which caused several bumped heads on the low sloping ceiling. Shower water temperature could not be controlled. It went from cold to scalding without warning. Over all the worst hotel stay I’ve ever had

Friends_and_family Family

2/10

Poor

23 Jul 2022

Perry

First and foremost desk managers Marko and Dario were excellent but whoever was really in charge never responded to my e-mail and the message on the e-mail that it may take days for someone to respond to a issue is totally unexceptable. I was there for only 2 nights. The first night in Room 5 the door jam was busted and air conditioner did not work in the 90 degree heat. I did get moved to a room with air for the second nite and the door did lock. Again Marko and Dario did the best they could. The mystery man that was pulling the strings never responded to my e-mail. The city of Dubrovnik is awesome.Perry Pappas Boston

Leisure Family

8/10

Excellent

26 Jun 2022

Sara

Lovely little place in a good location in the old town.

Leisure Family

10/10

Exceptional

26 Jun 2022

laura

Great location

Situated in a GREAT location in the middle of Old Town, Dubrovnik. Definitely made our stay much better because we were staying in the center of Old Town. The rooms are nice, the hotel was clean, and the breakfast was generous. I would highly recommend this location.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2022

Ivan

Hotel Hamlet

Fantastic location - about 30 sec walk in Stradun. Incredible staff, always smiling, always welcoming. Comfy bed and good breakfast.

Friends_and_family Friends

6/10

Pleasant

24 Jun 2022

Susan

This property is average, staff only there in am for breakfast. The location is very good, breakfast good Mario is very nice. The hotel needs attention, and it is completely no frills just basic. The parking is very challenging, have to go to paid lots, farther away. The city is great but the hotel so so.

Friends_and_family Family

8/10

Excellent

20 Jun 2022

Alan

Had a great stay at Hamlet B&B. Lovely staff.

Leisure Self

8/10

Excellent

14 Jun 2022

Georgia

Great location

Great location. Quite basic but lovely staff and just what we needed really. Smell of drains in main entrance but room ok

Friends_and_family Friends

8/10

Excellent

10 Oct 2021

Carlos

Great location for affordable price

The location was right in the heart of Dubrovnik which made it amazing. But it was slightly outdated and could use a bit of upkeep.

Self

8/10

Excellent

28 Sep 2021

Jeffery

Great Location

The hotel was in a great location inside the old town. The Pila (main) gate is the closest one with the least amount of steps. The room was comfortable. There is no elevator and there are six floors with lots of steps. If you have trouble with steps get a room on a lower floor. The bed was comfortable. The breakfast was good too.

Friends_and_family Family

4/10

Poor

18 Sep 2021

Jonathan

Smells

The hotel smells of drains in the reception/bar area and stairwell. The room smelled of damp. The coffee tasted like dank water. If anyone ever finds out where the parking that comes with the hotel is please let me know. Location and building are great but so is any other hotel in the old town. Dubrovnik is awesome!

Partner

10/10

Exceptional

27 Aug 2021

Kathy

Definitely coming back!

Leisure Self

8/10

Excellent

05 Aug 2021

Josip

Location great

Stay right in yhe city center... If your goal is simply to be in the perfect location and want to catch the walls early this is the place to be... everything else is mediocre

Partner

10/10

Exceptional

21 Nov 2019

Verified traveler

This is a renovated boutique hotel inside the old wall. Accomodating staff and nice lovely room.

Leisure Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

Nice little hotel in the heart of old town. Very friendly and helpful staff.

Leisure Friends

8/10

Excellent

21 Sep 2019

Verified traveler

Most rooms beautiful but ours was very small however it was the quietest which is what I asked for

10/10

Exceptional

20 Sep 2019

SiddharthDasgup

Excellent location in old town Dubrovnik.
Not a steep climb.
Very friendly staff.

Business_and_leisure Family

10/10

Exceptional

20 Sep 2019

Verified traveler

Fantastic location right in the old town, not the quietest place I've stayed as there is a bar downstairs and sounds echo in the narrow street.
Very helpful staff. I would stay here again.

Leisure Partner

10/10

Exceptional

12 Sep 2019

David

A Copenhagen treat

Location, staff, room and amenities were ver6 fine

Family

8/10

Excellent

11 Sep 2019

Verified traveler

Although Location is excellent, its a little bit hard to find
it is inside the old town, convenient location we can go home and rest anytime during the day. No elevator, but its ok as long as you are in the 1st landing ( 1st floor ) . Would recommend to family and friends

Leisure Family

10/10

Exceptional

26 Aug 2019

Jun

Quaint hotel inside the walled city of old Dubrovnik. It is walking distance to two local beaches and most historic sites inside the old wall. Lots of restaurants nearby. However, like most hotels and apartments in Dubrovnik, this hotel does not have elevator (our room was on the 4th floor). The simple breakfast and service are awesome. I will definitely return!

Leisure Friends

2/10

Poor

23 Aug 2019

Verified traveler

Worn out and broken

The door into my room did not lock (it was old and broken). I told the staff and they said there’s nothing they could do about it for the duration of my stay. I did not feel safe and I expressed this but was ignored. I asked to change rooms as I was not receiving all that I paid for and they also refused to do that.

Self

10/10

Exceptional

13 Aug 2019

Verified traveler

Very good location and good air conditioning. Breakfast was also good.

Leisure Friends

2/10

Poor

03 Aug 2019

Verified traveler

They cancelled my reservation the day before for no good reason.

Leisure Self

8/10

Excellent

17 Jul 2019

Verified traveler

Really great location in old city. Good breakfast. Rooms are fair.

Leisure Family

10/10

Exceptional

05 Jun 2019

Verified traveler

This is an older style hotel in the old town , very central to resturants and points of interest . Mario the manager was very helpful,kind and attentive. The hotel was clean and breakfast hearty .
One helpful tips for anyone visiting.get off the bus and walk straight through the arch and you are almost there .

Leisure Family

10/10

Exceptional

06 Nov 2018

Elena

Center and nice

It was very cozy and friendly

2/10

Poor

18 Oct 2018

Verified traveler

Location is amazing however not easy to find, staff never got back to me with my inquire about parking. Family run business so don't expect traditional business efficiency.

6/10

Pleasant

12 Oct 2018

Verified traveler

Unfortunately, the room wasn’t available when we arrived, so the had to give another place outside the hotel. We moved back on Sat 6Oct and were given room 8 which looked fine until we realized the bathroom toilet and shower were leaking water on the floor, very uncomfortable situation that we reported but nothing was done, although they provided towels for the floor. They offer to change rooms but it seems those have the same condition or worse. They need a whole overhaul of their bathrooms.

4/10

Poor

09 Oct 2018

Verified traveler

I don't normally give such poor ratings, but I'm am compelled to on this one. How it rated 3.5 stars is beyond me! First off upon arrival at the hotel I did not find anyone at the desk to check in with. However, there was a young man occupied with his cell phone and the television sitting in the \"dining area\". When I asked if I was in the right place he stirred and said \"I can help you!\" Ok I'm on my way to getting my room…on the top floor 4 stories up with NO elevator. The room was hot and WOW…what a smell! Sewage and drain problems I presume. There was water dripping from the A/C on the wall with mold, and the shower had mold as well growing in it. Just to clarify, this hotel is about 2 to 3 hundred years old. However, I just stayed at two hotels the same age in Croatia and Italy…they were worthy of the 3.5 star rating taking all things into consideration. With that said I would caution anyone on this hotel and especially accepting room 7 on the top floor. I cannot speak for the other rooms, perhaps they are 3.5 stars (doubtful) but the service was still lacking and about 99% of the time there was no-one around managing this place. Incidentally I cannot address the free breakfast as I did not want to take a chance on becoming ill. This is based on my general impression of this hotel. In closing Good Luck if you choose this place and I hope you have a better experience than I did.

6/10

Pleasant

01 Oct 2018

Verified traveler

Center of town. Excellent location

Dubrovnik and surroundings is a great place to visit. People are friendly, costs are reasonable. Services are outstanding.

4/10

Poor

30 Sep 2018

Verified traveler

The breakfast staff was friendly and the breakfast was great.
Now come the negative aspects: The entire hotel smelled of sewer gas; our room smelled of mildew. The toilet leaked around the base. We had to ask for shampoo. Do not book rooms 7 or 8. They are on the top floor (75 steps up and down). Half the ceiling is at a 45 degree angle. To walk around the bed requires one to crawl on one's hands and knees. The hotel has not been updated in decades. We had to sleep with the windows open - loud drunks shouting until the wee hours.

6/10

Pleasant

28 Aug 2018

Verified traveler

Basic hotel in good location

The hotel is in a good location in the Old Town but all the amenities are pretty basic. The room and the bed were both a really good size, with bedside tables and a small wardrobe and table, sofa etc. The bathroom and shower was also decent size. Thank goodness for AC too!

I'd say you get what you pay for, the shower leaked and by the time you're done there is a small lake on the floor outside, there was only shower gel provided and our towels weren't swapped out (but only stayed for 5 nights so that's ok), although there was a dirty towel left behind from the previous guests :-(
There was a tv on the wall but no remote control, there was a safe in the cupboard but so small and light I could have carried it out myself.

Breakfast was basic; yoghurt, bread rolls, ham & cheese and UHT with your tea/ coffee. Some fresh fruit some of the time.

Staff weren't hostile but not precisely friendly, although anything you asked for they would help with.

2/10

Poor

14 Aug 2018

Jorge

Check in was a nightmare. There were no rooms available and they offer us to move to a different premise. After some arguing we were fiinally given a room.
Bedroom was ok but the showe was broken nd there were no hot water
The hotel needs some urgent repairs!!!

10/10

Exceptional

04 Aug 2018

carlos

A gem of a caregiver

The owner/care giver is gem of man: always ready to lend a hand; a gentleman. He walked our cases towards the taxi (some 500 meters) and waited with until the taxi he had called arrive. For an elderly couple these attentions are priceless.

Partner

4/10

Poor

02 Aug 2018

Verified traveler

Good location. Not clean. Roach in the room, not taken care of by cleaning staff. Leak in the bathroom after every shower. Not worth the money.

6/10

Pleasant

31 Jul 2018

Sam

Great location

Cheap and friendly, breakfast check the sell by date. Room cleaned once in 4 nights.

8/10

Excellent

24 Jul 2018

Dee

Nice old style hotel in great location

Nice clean and reasonably priced hotel right in the centre of the old town. Staff very friendly and helpful.

8/10

Excellent

21 Jul 2018

James

nice hotel in heart of old city

the rooms are romantic - large beds antique style furniture and chandeliers. A lot of stairs to climb howevèr! breakfast disappointing. staff charming.

2/10

Poor

16 Jul 2018

Ben

Hotel cancelled the stay at last minute

And didn’t reply to any messages following it, went to see them, promise the full payment back but still awaiting the response

8/10

Excellent

14 Jul 2018

Yoshi-NY

Very good location and room but no shampoo and body wash. I have to buy some shampoo but wasn’t small one. I don’t blame bad drain outlet that happen this type of old facility like Rome.

10/10

Exceptional

11 Jul 2018

Verified traveler

very close to old part of town, right at edge. nice rooms, very modern rooms and clean. super friendly customer reps, they know answers to everything you might ask . very helpful with parking the car in a garage, which is a few blocks away as expected in a medieval city. the hotel is the 5th floor of a mall which closes at 9 pm. there is another entry way on the other side of the building.

8/10

Excellent

24 Jun 2018

Jay

Facility was really cool, inside the city walls and above what seemed like a pub in Diagon Alley from the Harry Potter movies.

The room was a little small, the owner seemed a little preoccupied with running the restaurant as well. However the room was comfortable and the bed had a top sheet, which is practically unheard of in Europe from what we gathered.

6/10

Pleasant

05 Nov 2017

Ragy

The hotel needs to be renovated

The hotel is very tatty and dated, although its location is fantastic. The hotel needs to be renovated as there are a lot of nicer and more modern hotels in the same area.

Partner

4/10

Poor

04 Oct 2017

Verified traveler

Location was good but the shower drain was mostly clogged and when we arrived there was standing water just outside the shower

4/10

Poor

15 Sep 2017

sauyan

Disappointed

Besides the location, the cleaness of the room was totally dissatisfied.

Molds grown all over the fan of the air conditioner, making the air smelly, while the windows facing the dark, narrow alley.

The shower room was terrible too, the water splash stay on the floor forever, the drain won't help.

Very stuffy, smelly room, disappointed!

6/10

Pleasant

21 Aug 2017

Verified traveler

Old City Charm

Good value for money. Clean and comfortable but in need of a little attention. The staff were lovely, very helpful and welcoming. Good base for people on a budget but you need to be fit to be able to climb the stairs.

6/10

Pleasant

25 Jul 2017

Verified traveler

It was satisfactory but not that great

It was very conveniently located. The downside is there is absolutely no view from the room, and as there are no lift, it will be a nightmare if you have a heavy luggage. Recommendable for those who are travelling light, and don't plan to stay in the room too long.

Family

8/10

Excellent

19 Jul 2017

Michelle

Great location and reasonably priced.

The location was awesome! In the middle of old town. The service was really good; very kind and accommodating. The room was large and the air conditioning kept the room nice a cool. The only complaint was that the shower had a crack in the bottom which allowed water to leak onto the bathroom floor (luckily there was a drain on the bathroom floor so water didn't seep into the room below).

Family

2/10

Poor

13 Jul 2017

J

Low quality hotel, but good location

We had issues with this place immediately...
- There was a strong smell on entry to the room. Had to open windows and air it out.
- The sink and shower were not draining properly, leading to a flood the first time we used the shower
- The toilet lid was broken and would not stay open
- All the towels had stains on them
- Breakfast selection was awful with stale cereal and bread left in the open
- Staff were unhelpful, almost resigned to the fact that it is all very bad

8/10

Excellent

11 Jul 2017

Martin

Great for a short stay

Great for a short stay. The building is showing its age, as are some of the room fittings. The staff were very friendly, welcoming and helpful. Location is perfect.

Family

6/10

Pleasant

27 Jun 2017

Verified traveler

The bathroom was not cleaned everyday! Literally garbage was left on the floor!
Towels were old and some were stained!
The room was 3rd floor walk up!

Family