Name: Cinese Hotel Dongguan Ex Grand Mercure Dongguan H
Address: No 2 Provincial Highway S256 Chiling Village Dong, Dongguan, CN

10/10

Exceptional

21 Oct 2017

Ariel

Best staff

Best concierge ever , thanks for everything Amam.
He is available for all your needs with the best solution

6/10

Pleasant

07 Oct 2015

RITA

In the midst of an upgrade!

Make sure you ask for the newly refurbished rooms!!! They are in the midst of upgrading the hotel and was offered an older room at first, upon inspection of the room the condition was very worn, smelly and even had some unwanted critters jumping around on the bed. Rushed down to reception and was shown the new floor and these rooms are impeccable so all in all a good experience, far from perfect but will try again on my next stay and see how they finished upgrading the hotel.

2/10

Poor

18 Dec 2012

Patrick

Go away English speaking business traveler.

Do not stay here if you are a business traveler and do not speak Mandarin.
The hotel staff throughout the hotel can barely speak a word of English.

Also the hotel is not ideally located.
Upon checked out we asked for a taxi, and the hotel staff told us they couldnt get us one.
I had to call my client and ask for a favor to give us a ride. How embarrassing.

Overall a miserable experience.

On the plus side, the internet was quite good and even have access to facebook.

4/10

Poor

26 Apr 2012

Crispy

A once good hotel needing a serious makeover

A once good hotel that is seriously in need of a makeover (it is switching to a Grand Mercure).

The place to eat is the Cafe rather than the restaurant - the breakfast buffet and dinner buffet were poor quality and not worth the money. Just make sure the waiters understand what you want to order at the Cafe - but all the food is good on the a la carte menu especially the steaks.

The rooms are disappointing with my desk power points not working, so a lead was obtained. Also my room did not have a bar fridge - not a good situation as there were no stores close by to buy any drinks. In other words you were being forced to buy drinks in the hotel. Great in the humidity.

I also experienced a problem with the lifts when they were not working for 20 minutes.
The management had no understanding of the problem (even though I had phoned the operator) or what to do.

And I am yet to understand why I was charged a phone call fee for ringing the Concierge for help with my luggage. That is a first for any hotel in the world for me.
Paid the bell boy a tip separately.

Not a great experience for a once proud 5 star hotel.

10/10

Exceptional

22 Feb 2012

Ghassan

Highly recomended

Everyone was very helpful, the hotel employs Chinese as well as international staff with good English skills and good knowledge of the area and surrounding cities. Taxi service and airport pickup was great. For someone who has never been to China before I would definitely recommend this hotel. Its an hour away from Shenzhen and an hour away from Guangzhou, and around 20 mins away from Dongguan city. Breakfast buffet was very rich and their cuisine has international dishes as well as Chinese dishes, there is also a Japanese restaurant that I would highly recommend. Massage services are also very good with very professional personnel.

8/10

Excellent

15 Apr 2011

Pat

Great Breakfast Buffet

Good hotel. Damion (French) was a fabulous help with his English. MOst of the hotel people do not speak English though they are quick to find someone. Hotel was clean, large, and offered a fab breakfast.

10/10

Exceptional

22 Apr 2010

Harry

The Cinese is very well located for Guang Dong

When I arrived at the hotel, I thought I was in Las Vegas. The hotel is spacious and well appointed. The receiving staff was very attentive, courtious and efficiant.
The room was spacious and well appointed. The bed was very comfortable and the bathroom very clean. The only drawback was that the carpet needs to be cleaned more often. I was wearing white socks and noticed that they were quite dirty after walking around the room in my socks. They do however provide slippers and bathrobes.
After mentioning this to the staff the carpet was cleaned and dried by the time I returned that evening.
All the resturants have excellent food, service and the prices very reasonable.
I would recommend this hotel highly ande would stay they on my next trip.
Excellent value.

4/10

Poor

21 Dec 2018

Verified traveler

Needs to decoration because the humidity is too high.

8/10

Excellent

13 Nov 2018

JEFFREY

Good location

Good location in quiet area. The Chinese restaurant serve delicious foods with very good prices.

8/10

Excellent

06 Aug 2018

CHUANG Hu

住的房間還不錯，早餐變化較少。

10/10

Exceptional

03 Nov 2015

Verified traveler

一个非常不错的老酒店，值得推荐！

酒店的地理位置便利，到东莞非常方便，离深圳和广州也是比较近的。在住期间，服务人员很友好、有礼貌，客房干净舒适，餐厅的出品不错。厚街一家不错的老酒店，下次有机会的话还将选择入住该酒店。

10/10

Exceptional

12 Jan 2015

CHU CHENG

不錯的住宿

還滿不錯的,C/P值算不錯喔!

8/10

Excellent

13 Jun 2014

Verified traveler

離厚街市區太遠

搭計程車要花20分鐘才能到厚街，並不是在厚街市區

6/10

Pleasant

08 Dec 2013

Roberto

Razoável

Em comparação com outros hotéis da rede mercure na china, deixa a desejar,,,,,

10/10

Exceptional

27 Apr 2013

DANIEL A.K

HOTEL EXCELENTE , MARAVILHOS

mARAVILHOSO , COM CERTEZA EU VOLTO PARA ESTE MESMO HOTEL , UNICO PROBLEMA A CIDADE DESTE HOTEL TEM UM AR MUIO POLUIDO , SAO PAULO TEM AR DE CAMPO COMPARADO A ESTA CIDADE .