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Terra Nova BW Premier Collection
Kingston · Jamaica
17 Waterloo RoadView location
9.0/10Excellent1,001 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition8.8/10 8.8
Neighborhood10.0/10 10.0
Amenities8.6/10 8.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Terra Nova BW Premier Collection
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a nightclub and an outdoor pool. This resort also features concierge services, wedding services, and a banquet hall.
Enjoy international cuisine at The Regency Room, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 46 air-conditioned rooms featuring iPod docking stations and minibars. 46-inch flat-screen televisions are provided, with cable programming available. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Distances are displayed to the nearest 0.
Show less
1 mile and kilometer. Devon House - 0. 7 km / 0. 5 mi- Tropical Plaza - 0. 8 km / 0. 5 mi- Jamaica House - 0. 9 km / 0. 5 mi- Peter Tosh Museum - 0. 9 km / 0. 6 mi- Kings House - 1.
1 km / 0. 7 mi- Pantry Playhouse - 1. 2 km / 0. 8 mi- Mandela Park - 1. 4 km / 0. 9 mi- St Andrew Parish Church - 1. 6 km / 1 mi- Centre Stage Theatre - 1.
6 km / 1 mi- Bob Marley Museum - 2 km / 1. 3 mi- Parade - 2. 1 km / 1. 3 mi- Sabina Park - 2. 1 km / 1. 3 mi- King’s House - 2. 1 km / 1. 3 mi- National Heroes Park - 2.
1 km / 1. 3 mi- Emancipation Park - 2. 2 km / 1. 3 mi. The nearest airports are: Norman Manley Intl. Airport (KIN) - 19. 7 km / 12. 2 mi Ocho Rios (OCJ-Ian Fleming Intl. ) - 76. 2 km / 47.
4 mi The preferred airport for Terra Nova All Suite Hotel is Norman Manley Intl. Airport (KIN).
With a stay at Terra Nova, BW Premier Collection in Kingston (Half Way Tree), you'll be within a 10-minute walk of Devon House and Tropical Plaza. This casino resort is 0.5 mi (0.9 km) from Jamaica House and 0.6 mi (0.9 km) from Peter Tosh Museum.
Make yourself at home in one of the 46 air-conditioned rooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 200 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
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Optional fees
- Airport shuttle fee: USD 40 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Devon House
0.7 km / 0.5 mi
Tropical Plaza
0.8 km / 0.5 mi
Jamaica House
0.9 km / 0.5 mi
Peter Tosh Museum
0.9 km / 0.6 mi
Kings House
1.1 km / 0.7 mi
Pantry Playhouse
1.2 km / 0.8 mi
Mandela Park
1.4 km / 0.9 mi
St Andrew Parish Church
1.6 km / 1 mi
Centre Stage Theatre
1.6 km / 1 mi
Bob Marley Museum
2 km / 1.3 mi
Emancipation Park
2.2 km / 1.3 mi
Palace Cineplex
3.2 km / 2 mi
Little Theater
3.3 km / 2 mi
Super Value Town Center
3.4 km / 2.1 mi
Kingston and St. Andrew Parish Library
3.4 km / 2.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 46
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Laundry service
- Garden
- Terrace
- Concierge
Show 15 more facilities & services
- Luggage room
- Clothes dryer
- Bar
- Restaurant: 3
- Banquet hall
- Conference room
- Meeting room
- Outdoor freshwater pool: 1
- Casino
- Nightclub
- Breakfast
- Breakfast buffet
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEWSUI.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
SUITE MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKINGSUI.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
SUITE TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING BED NON SMOKINGDouble or Twin • KING BED NON SMOKINGDBT.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTerra Nova BW Premier Collection
Double or Twin KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Terra Nova BW Premier Collection
100
reviews shown
AVA
Perfect for a Kingston layover
Gareth
Staff was very helpful and welcoming. Jada was very attentive.
Robert
Best Jamaican food
Lina
Everyone was great! The only thing I didn’t like was the pool was not clean.
Ruth-Ann
My stay was wonderful, food was delicious and I would definitely come back
corina
Absolutely beautiful
MARK
Excellent room , breakfast and parking .
Raymond
Very nice atmosphere with antique furniture in the lobby. Checking in and out took a long time with their computers and printers not working properly. My bathroom door stuck on the floor tiles and the hot water was cool at best. The two 500 ml water bottles per day seemed inadequate. The water to my room stopped running at 4:30am and I notified the front desk. Half an hour later no one had come to my room or updated me, so I called the desk again and requested more bottled water. Minutes later I received two extra 500 ml water bottles and the water was running again. Overall, the food was very good, and despite being somewhat expensive, our stay was an enjoyable experience.
Vernetta
Returned for the fifth time and was pleasantly impressed. The room was clean, all staff were courteous, buffet breakfast was amazing and it was nice to have accessible parking onsite. Enjoyable stay every time.
Suzette
Clean room. I didn't get breakfast, no time. Overall great place.
Claire
It is time for the wonderful Terra Nova to get some upgrades / updating - the staff are exceptional and the location is perfect but the rooms are tired / in need of a complete overhaul.
Renna
Checkin was poor, receptionist was very
Earl
Breakfast is the best at Terra Nova. The air conditioning in the room was not working. The need to really maintain the appliances.
Susan
I recently stayed at the Terra Nova All Suite Hotel Jamaica in Kingston, and had a wonderful experience. The hotel offers a unique blend of classic elegance and modern comfort, with beautifully decorated suites that are spacious, clean, and comfortable maintained areas, however this time my AC was broken I call 3 times before getting it fixed and then 3 days after it went out again. This was disappointing but the hotel is where I’ve always stayed once in Jamaica.
The staff were professional, friendly, and attentive, making me feel welcomed from check-in to departure. The hotel’s historic charm, lush gardens, and sophisticated atmosphere create a relaxing and luxurious environment. I especially enjoyed the complimentary breakfast, which offered a variety of delicious local and international options.
The location is convenient for exploring Kingston’s attractions, and the on-site restaurants provide excellent dining experiences. While the pool area is smaller than some resort-style properties, it is well-kept and perfect for a relaxing afternoon.
Overall, Terra Nova is an excellent choice for business travelers, couples, and anyone looking for a refined hotel experience in Kingston. I would highly recommend it and look forward to staying there again.
The staff were professional, friendly, and attentive, making me feel welcomed from check-in to departure. The hotel’s historic charm, lush gardens, and sophisticated atmosphere create a relaxing and luxurious environment. I especially enjoyed the complimentary breakfast, which offered a variety of delicious local and international options.
The location is convenient for exploring Kingston’s attractions, and the on-site restaurants provide excellent dining experiences. While the pool area is smaller than some resort-style properties, it is well-kept and perfect for a relaxing afternoon.
Overall, Terra Nova is an excellent choice for business travelers, couples, and anyone looking for a refined hotel experience in Kingston. I would highly recommend it and look forward to staying there again.
Carmen
Everything was well managed. Property maintained properly. Food very good, and rooms well maintained...
Michael
Best breakfast
KAREN
My main issue is about the cleanliness of the room. Grunge and dirt around faucets, unsightly dirty grout in the shower PLUS obvious dust in the grooves of the bed's headboard... Housekeeping is clearly not the best. I have the photos to prove this. I have stayed there before and did not experience this; hence my disappointment. Otherwise, Terra Nova is one of the best properties for a great breakfast, brunch etc. Great food...
Ann Patrice
Stayed 3 nights with hubby room was clean and comfortable .staff was awesome ( Tricia,Devon and richard ) Big up ! Food on point . I feel so welcome when i stay @ the Terra Nova Hotel
Home away from home.
Home away from home.
yanik
I enjoyed my stay, casino staff were amazing!
Karlene
I enjoyed my stay at this hotel. Great food and staff.
Claudia
I did not like that I Paid for a room with 2 beds and got a room with one bed and sofa bed. Sofa bed was very uncomfortable and my family and I had to wait until the next day to get the right room. That was a big turn off. I love breakfast, always good.
Gillian
I would give the Terra Nova 3 stars. The main reason for this lower rating was the state of the bathroom, the toilet had a clear seal applied right over a layer of black grime, leaving it looking absolutely dirty. For a high-end hotel, I definitely expected a much higher standard of cleanliness and attention to detail.
Winsome
Rooms need upgrading!
Breakfast was superb
Staff above first class!
Breakfast was superb
Staff above first class!
JAMES
Great hotel for Business Travel.
Karlene
I enjoyed my stay at Terra Nova. The hotel is a former great house hence some of the details appears to be “vintage”. It’s clean, friendly staff and a wholesome Jamaican breakfast. I would definitely stay here again
Noelly
Lovely property with great service and attention from all staff. The complimentary breakfast was delicious!
Mitzie
Terra Nova always delivers on great customer service, clean accommodations and amazing food. This visit though brief was no exception.
Tricia Ann
The staff is incredible and they work well with the limited tools given. The room was fairly clean until we had to make up the pull out sofa. There was rust, bugs and the springs were exposed. It was too bad to even consider letting my child sleep on it.
Shermaine
Beautiful property. Odd placement of the check in desk - steps. No one at the front entrance to help with my suitcase (I arrived in the evening). Breakfast was ok, it wasn’t hot, eg. the escovitch fish was cold. The flavors seemed to have been toned down on the Jamaican local breakfast items. The liver tasted really good and the pineapple juice. Very close to Devon House but quite a drive to the airport. They do not offer airport shuttle service. At checkout asked for a taxi to be called for airport, waited about 15-20 minutes. Nothing. I went outside and asked the concierge about it, he went back in to the reception desk then said one should be here shortly, another 10minutes. Apparently the young lady never called for one.
Nicole
One of my favorite hotels on the planet ❤️
And it's all because of the staff and they deliver every single time. I'm here at least once a year for the last 20 years. They make it magic everytime.
And it's all because of the staff and they deliver every single time. I'm here at least once a year for the last 20 years. They make it magic everytime.
Debbie
Pleasant stay. Courteous and friendly staff.
Clement
Awesome place
Aldeth
The food was OK. Need more variety for breakfast had the same Menu for breakfast every morning. The grounds were beautiful the rooms not so much had mold in the bathroom stayed for a week on two separate reservation. I switched to a different room type on the second reservation. Forgot my watch in the safe when I switched rooms, spoke to the front desk and the GM up-to-date my watch has still not been returned, Was told by the GM that they are doing an investigation. since checking out no one has contacted me. Would not recommend this property.
Natasha
Staff were very hospitable. Can’t wait to be back.
Justin
The Staff. Abigail, Devon and Humphrey. Made me feel at home. That’s why Terra Nova is my go to when I go to Kingston. Breakfast amazing. Atmosphere great. Staff 2nd to None.
Justin
The staff makes you feel at home. Especially the breakfast staff.
Danyer
The room smells bad like the carpet never has been cleaned
Channoya
Breakfast was fresh , wide variety. Parking was safe.
Eilir
This hotel is deteriorating- once by far the best in Kingston, it is now looking tired and many of the staff are now offering much poorer service than they used to. Breakfast has deteriorated with very slow service and borderline rudeness. A sharp improvement is needed or I will have to find an alternative hotel for my regular stats in Kingston.
Sharon
Breakfast was great u have a lots to choose from ackee and salt fish was tasty 😋
Clive
Vast variety of local dishes.
Anneth
Breakfast was okay !Bar was good!!
Peter
The breakfast was superb and the casino excellent
Norbert
Yes
Dieter
Excellent
Brandon
This is one of the best breakfast buffets in Kingston. All of your Jamaican favorites along with your western breakfast.
Marlene
The breakfast was the best and the customer service was amazing
Stacey
It was good.
Annette
My overall trip was good. I have stayed at the Terra Nova on several occasions and it had always been immaculate, however I noticed a few flaws on this trip. The window curtains had a few ring top hooks missing which caused some parts of the curtains to hang loose preventing full closure. Some of the chairs in the lobby could use some upholstering and the pool is never available for the guests to use because there’s always a private function taking place on property. Otherwise a good stay.
Adrian
All was great
Stanley
The property grounds are absolutely beautiful . The building is immaculate, dining area is warm, homely and fine dining with delicious food. We certainly felt the Jamaican culture at this hotel. Rooms are luxurious as well. Very respectful staff.
Arlene
Great
Neville
Bathroom shower needs some work,but overall it was ok,the bedroom was clean,staff was great,my second time staying there
Carrol
Clean room, great breakfast! Definitely business friendly
Charmaine
The breakfast met expectations, and the room was both spacious and clean. Brunch was excellent; however, including alcohol would have elevated the experience to a perfect 10.
Denise
Great property, well maintained, great breakfast. Friendly staff
Keysha
The hot tub was cold
alexsiya
Everything was beautiful 😻
Shellion
Staff are very friendly and nice
Iris
I don't like leaving bad reviews BUT I wish I knew this before booking. It is an extremely old building that has NOT been updated. The cleanliness by the staff only decreases the already dilapidated value offered. I thought I was signing up for classic charm, instead I got a classic horror. The staff on the whole seems very willing but the training is not there to handle various situations when they arise.
Stacey
It was good. Thank you to the staff who made it extra special.
Ulrich Lennox Alexander
Room was clean and well supplied.
Garfield
The place was calm and beautiful. Loved the staff. The breakfast buffet was a plus. The room was just alright, didn’t have that wow feature, just slight renovations are needed. The pool was out of service.
ADRIAN
Too many calls to the operator to resolve issues,
Tanika Natalie
Very friendly safe. Wonderful visit and central location in Kingston.
Julian
Everyone friendly. Looked good
Marvia
Yes
Leacroft
Staff friendly
Clean
Food
Atmosphere
Clean
Food
Atmosphere
Sashell
Breakfast was good
Olivia
Clean room and breakfast
Janet
Clean room, staff extremely nice
Karen
The room was spacious and clean. The staff were polite and friendly. Had a lot of food options. The hotel was central.
Marjorie
The hotel met my expectations
Justin
The Staff and of course the Cuisine amazing especially the Jamaican breakfast.
Gifton
Yes
Robert
Very good everything
Annika
Staff, room, and breakfast
Shayla
Would not stay here again. The area was so stuffy. One if the had a noticeable odor. Had them to try and change the air filter but did nit help. Then looked at the back of the curtains and they were black stuff on them
Had them change the curtains and the air got better. Had to constantly ask for towels. It is 2 people in the room, why would you leave 1 towel everyday.
Had them change the curtains and the air got better. Had to constantly ask for towels. It is 2 people in the room, why would you leave 1 towel everyday.
Cecelin
Clean room, complimentary wine.
Robert
Very clean and good polite staff
Anneth
The menu was very fresh and the food was delicious. The only thing I did not appreciate was the room service not having ergency in making sure all of my items came when I ordered them.
Chintan
Yes
Latoya
Staff was very great especially Jada n Lorraine!! But from the rooms all in the passage to the front desk straight to the diinimg area have a fowl terrible sent everyday! No refresh air! My bed head upholstery was stripping the way it’s old. The hotel is very old and need to be renovated. Breakfast was good, staff was very polite patient and fulfilled my satisfaction. Thanks to Jada n Lorraine tht gave me an exceptional service when I go for breakfast in the am. But Def wint be going back until it’s upgraded!
Claudette
My room was spotless and room was on point as was the staff.
However, my issue was that I had an early morning departure and there was no one to take my bags to the car. The driver came to get them when front desk apparently could not reach someone.
A young man showed up after the driver came to get my bags.
I didn’t think that level of service was in keeping in with the standard of the hotel.
However, my issue was that I had an early morning departure and there was no one to take my bags to the car. The driver came to get them when front desk apparently could not reach someone.
A young man showed up after the driver came to get my bags.
I didn’t think that level of service was in keeping in with the standard of the hotel.
Deborah
Tired, old fashioned, pool out of use for guests, very aggressive rude bar man. Management unresponsive. Receptionist characterless jobsworth. No elevator.
donna
Front desk staff was amazing.
Very polite, knowledgeable and flexible.
This was where we had our wedding reception many years ago and he made dinner very special for us.
Room was nice, clean, dinner was good
Breakfast was full of option. Christmas Jamaican Breakfast! Yum!
Very polite, knowledgeable and flexible.
This was where we had our wedding reception many years ago and he made dinner very special for us.
Room was nice, clean, dinner was good
Breakfast was full of option. Christmas Jamaican Breakfast! Yum!
CLAUDIA
The room had an awful smell on arrival. Front Desk staff who escorted us to our room did not report it, however on calling to complain housekeeping was sent with Deet to spray. Better ventilation needed during down time.
Rooms are large and well equipped.
The restaurant and housekeeping staff are exceptionally good.
Rooms are large and well equipped.
The restaurant and housekeeping staff are exceptionally good.
LORNA FAY LEWIS
I have been staying at this hotel since 2010. The staff is always happy to see me, the treatment is always VIP, additionally you don’t have to go far entertainment…….just a few steps from your room!
Joshua
Friendly staff, nice rooms, great breakfast, free secure parking, great bar, centrally located and has a casino. Always stay here when visiting Kingston and never been disappointed.
Copeland
Pleasantly surprised it exceeds my expectations
Racquel
Everything
Warren
The staff was very welcoming and responsive to our needs and questions.
Jacqueline
Not my favorite place to stay! You can tell the property is aging and there was a lack of attention to detail. Staff communication was poor on numerous occasions. There were never enough towels replenished and when we asked for beach towels, they said they’d get us some fresh ones and bring them out to the pool. Time passed and no one brought them out so we had to go in and get some. Not the end of the world but I was watching my kids and didn’t want to go back into the cold AC a second time to get a towel.
Not the worst stay but not the best either
Not the worst stay but not the best either
Sofia
The breakfast buffet was delicious ! Rooms were big and clean. Great comfy bed.
Sabira
Excellent
martin
The room was well maintained but some of the amenities were not up to par. The shower was difficult to use and eventually broke and even though I was told of the problem with the TV I still was disappointed that I could not watch CNN. But overall the experience was Good.
Jennifer Eulalee
All of the above
Willis
Very good place to stay
Jamal
The food
Deloy
Everything amazing great place will return
Location & surroundings
Terra Nova BW Premier Collection
17 Waterloo Road, Kingston, Jamaica
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Terra Nova BW Premier Collection
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