Name: Sierra Palms Resort
Address: Lumley Beach, Freetown, 00232, SL

10/10

Exceptional

19 Apr 2026

Majuma

Everything was so great management and lead stuff are really helpful. But the other stuff in the customer services, area wouldn’t helpful they had an attitude for no reason.

10/10

Exceptional

23 Feb 2026

Joseph Bonga

It was awesome

8/10

Excellent

06 Nov 2025

Ansu

The breakfast was awesome but there need to be an air conditioner system in the main lobby and the hallways or corridors because the heat is intense in those areas.

Leisure Self

10/10

Exceptional

22 Aug 2025

BANYAZAW

Good

Business Family

4/10

Poor

05 Aug 2025

BP

Noisy

This hotel's location is good, as it is on the main toad, so access to transport is easy accesible. However the breakfast spread is terrible. There is limited fresh things, and the bit of fruit that is cut up, the 2 times Iwanted to take, flies was sitting all over it. Telling staff about it, they just ignore you. Bread is stale and this spread consists of curries and rice. It was raining throughout our stay and water is pouring in at the reception and rooftop dining area, so staff was putting buckets all over to catch water. The structure definitely needs work. The room I stayed in, had seaview and you could open the sliding door for fresh air, however the restaurants across the road would have music blasting the whole sunday into the early hours of monday morning, so door had to stay close. This hotel also hosted a \"brunch show\", the Saturday evening and there was hundreds of people. Music was deafening that you could not sleep or even hear your tv. This also lasted until early hours of Sunday morning. Don't hosts massive parties like that, and try and run a hotel, where guests needs to sleep, whilst rooms are not soundproof at all. Would definitely not recommend this hotel

Business

6/10

Pleasant

24 Mar 2025

saidu

My experience at the Sierra Plams Resort. The sta

The stay was alright but there was no working tv and telephone and when i called to tell the staff, no one showed up to fix. My son and his wife had to be moved twice because their rooms were not clean. The breakfast buffet did not have good choices.

8/10

Excellent

15 Feb 2025

Mohamed

A place to stay

Leisure

10/10

Exceptional

30 Jan 2025

Darlinda

Loved the beautiful view of the beach, so breathtaking

Business_and_leisure Self

6/10

Pleasant

18 Jan 2025

Kisha

The best part of my stay was the view of the ocean from my terrace and my wonderful housekeeper Adamma. She made sure I was very well taken care of and came to clean every day. The down side of our stay were the little roaches that seemed to come out as soon as the sun went down every night, at least in the room where we stayed. This was our second room because we requested to have an ocean view. Our first room had a pool view which was fine, no issues but we preferred the ocean so we switched. With some fumigation and cosmetic repairs they’ll be good to go.

Leisure Partner

8/10

Excellent

17 Jan 2025

Sao

It was amazing, staff were very helpful and polite.

Friends_and_family Family

6/10

Pleasant

05 Jan 2025

Marwan

There were insects in the room. There was no toilet paper in the bathroom. The towels were really dirty and looked stained.

Leisure Self

2/10

Poor

02 Jan 2025

Kwane

Don't Stay At The Sierra Palms \"Resort''!!!!

This place is a candidate for Gordon Ramsey's hotel nightmares. The have holes in the walls. They have holes in the ceilings. There is water damage all throughout the hotel. There are roaches the size of beetles. The staff never smiles or gets you. They may even ask for favors like please buy me a pair of shoes, help pay for cars etc. I felt like a target for money the moment we entered the building.

Partner

10/10

Exceptional

19 Dec 2024

John

was great stay and well sleep .

Business Self

4/10

Poor

07 Dec 2024

Baboucarr

The property is okay and staff are nice

2/10

Poor

01 Dec 2024

Stanley

I got stuck in the elevator for 5 minutes, the room dirty, the hotel lobby dirty the tv wasn’t coming on the charging suction was not working the white bathroom tower was brown...

Business_and_leisure Self

2/10

Poor

28 Nov 2024

Oluwaseun

Toliet infrastucture needs improvement.

Business_and_leisure

10/10

Exceptional

21 Oct 2024

Ashwini

Good Hotel for business visit , middle of the beach and easy to access nearby places with good local transport connection and area is live you. Good rooms and similar Price, little issue of humidity on beach but it's expected worldwide on coastal area.

Business Self

10/10

Exceptional

20 Oct 2024

Foday

It's fine , Good option for the beach lover.

Good swimming pool and friendly staff .

Business Self

10/10

Exceptional

19 Oct 2024

Mariam

Nothing much I stayed one night , The breakfast of great with heavy meal options , notice some area need to work and mentioned to the manager on duty and he happly accept and promised to get it done because this is rainy season and on beach high humidity is there .

Thanks team will be back .

Business Self

4/10

Poor

18 Oct 2024

Prince

The building needs renovation.. All the doors are literally old, and the doors couldn’t lock with the smart keys. There were mold in the room and the room smelled awful. Great location but old building that needs refurbishing!!!

Leisure Friends

2/10

Poor

26 Sep 2024

Olugbemiga

Bad Service, Dirty, Smelly and Major Reno needed

The property suffers from being too close to the beach. The beach is dirty, filthy, smelly and and full of waste. The stench can be smelled in the rooms. The second issue with this hotel is that it-s in desperate need of a renovation. doors not working, woodworks frames are chipped and look like about to fall of, floors looks tired, paintings looks ordinary and sorry. The 3rd issue is staff moral, apart from one or two staffs that were helpful, the rest especially during morning breakfast in the restaurants looks completely uninterested in their job or customers, they just ignore you and play on their phone while you have to approach and ask them for the basics. Housekeeping knocks on your room door at 8am while you're fast asleep and keep knocking until you wakeup and tell them to come back later. basic \"Do Not Disburb\" notice cards is not available in the room to allow you put on the external of the door to prevent this from happening. If you order room service from the room, the restaurant downstairs will respond but their menu is rubbish. To have food from the top (5th) floor restaurant, you have to go upstairs, make the order physically then return to your room. when they bring it to your room it's the food tray will travel on someone's shoulder \"openned\" all the way. No matter how much I complain that it's not hygienic the bring food to my food without any protective covering on the tray, the staff just look at me as if I'm talking gibberish, walk away. A nightmare

Business

8/10

Excellent

03 Aug 2024

Sandrine

Loved the location, and great staff. A nice boutique hotel, but not the right place if you're looking for a quiet stay.

Leisure Self

2/10

Poor

27 Jul 2024

Ashiaki

Not clean. Check in agent on day 1 was very unpleasant. Changed rooms multiple times and the last one was not clean. Sheets were stained, towels were stained. Roaches. Would not recommend. Nice facility but terrible run down.

Business

8/10

Excellent

21 Jun 2024

Ibrahim Bobson

Great place to stay.

6/10

Pleasant

21 Jan 2024

Ishata

The Manager’s customer service was terrible - during check - in at hotel, I requested for a sea view room, receptionist nicely informed me that rooms will be available by the 2nd day but I need to talk to the manager. Unfortunately, when I spoke with the manager he said because I booked with Expedia it won’t be possible. I told him that I am only requesting for a sea view and if it needs any additional payment as upgrade then I can pay. He walked away without responding which I think was rude. As manager I was expecting much from him in terms of customer service.

8/10

Excellent

11 Jan 2024

Samuel

Lost power many time, we were stuck in the elevator because of it. Otherwise a good stay

Partner

2/10

Poor

10 Jan 2024

Mohamed

Property was not well kept, I had to move to three different rooms before I settled to the third room. Stayed at this property for 9 days and half of those days, elevator was not working. I was on the 4th floor with bad knees so you can imagine. The shower and sink water was dirty (red coloration and taste like acid). Bathroom and room smells terribly. Staffs at the front desk and restaurant were very nice and accommodating but the facility service and cleanliness is poor.

Business_and_leisure Friends

10/10

Exceptional

22 Dec 2023

Mustapha

I really like it.

10/10

Exceptional

18 Apr 2023

Passy

Everything about this hotel is excellent

Business Self

4/10

Poor

19 Feb 2023

Disha

Disappointing

Customer service was terrible and slow. Receptionists were extremely rude and housekeeping often forgot towels in the room, which would take 7 or 8 trips and multiple hours to the receptionist to get. Breakfast is poor quality; some of the worst coffee I’ve ever had and pastries were often stale. Rooms are poor quality, stained towels and sheets, I had a broken shower that it took two days to fix, again because of an unresponsive reception. For the amount they charge, it’s extremely poor value. Stay somewhere else.

Business

10/10

Exceptional

22 Jan 2023

Olive Vivienne

Stayed for 2 nights in Sierra Palms, this was our third visit. The location is great, staff

10/10

Exceptional

21 Jan 2023

Mariama

Clean, nice and helpful staffs

Business Family_with_children

8/10

Excellent

17 May 2022

Ian

Nice clean spacious room in convenient location with helpful staff.

Leisure Self

2/10

Poor

22 Jun 2021

Olayemi

Flooded bathroom & requested extra charges for room change

Friends_and_family Family

10/10

Exceptional

21 Apr 2021

Verified traveler

This is some of the best hotels in Freetown. I felt safe and got all the help I needed from the hotel staff.

Business_and_leisure Friends

6/10

Pleasant

03 Apr 2021

Verified traveler

I came to this hotel hoping to get a view of the beach, upon arrival, I was told that the room that I booked was not a sea view room. I will be getting a view of the pool. I asked if I can change that, I was told the hotel was booked to capacity. The room was not ready when I arrived, I had to wait 40 mins in the lobby before they could give me a room that I reserved. I was not impressed by the look of the room, it looks old inside and the bathroom was dull, more bright lights would be better. For the amount of money that I payed, I expected more. To make matters worst, the WiFi is horrible. My data was faster than their WiFi. When I called to complain, I was told they are working on it and the problem would be resolved soon. The next morning, still the same issue.

Leisure Self

10/10

Exceptional

16 Feb 2021

Christine

Exceptional experience

Experience was great! I accidentally booked a room for a twin bed but they kindly upgraded me to a sea view suite with no additional cost. This is my go-to hotel in Lumely Beach area. This was my third stay at Sierra Palms and each time I am pleased with the experience. Great service also.

Partner

10/10

Exceptional

23 Aug 2020

Osa

The team where very nice and the manager Ahmed was very helpful. The place is clean and will surely recommend this place.

Friends_and_family Family

10/10

Exceptional

12 Mar 2020

Verified traveler

Very good hotel
Quite happy with service
Hotel staff are very hard working and friendly.
Would recommend this hotel.
12/3/2020

Business_and_leisure Family

2/10

Poor

12 Mar 2020

Alfred

Very disappointing and over priced

Not a resort hotel. This is a one star hotel. Very run down in the back end but put up a flashy facade up front. Bed is unstable and breaks down frequently. Asked to change room and same happens. The bathrooms are gross and dilapidated
Just a flimsy shower curtain with soap scum and no tub. Stand only. The bathroom door very squeaky and noisy will wake partner up at night. Asked for maintenance to apply grease but fell n deaf ears. It’s a glorified bed and breakfast and very overpriced. Have stayed in 3 other hotels in Freetown and this is the worst. Lest I forget very substandard tv and internet and of course no alcohol served in this hotel.

Business

10/10

Exceptional

13 Jan 2020

Sahr

Sierra Palms 2019

Shareif is by far the best manager in Freetown. The location of the hotel is definitely for tourists as it is close to majority of the things we would like to see. The night life around the hotel is awesome and it is very calm during the day as well. The A/C is very nice. The employees are extremely friendly with great attitude. As an American, this hotel lived up to my expectations and then some. I love it

Friends_and_family Family

10/10

Exceptional

13 Jan 2020

Sahr

Sierra Palms 2019

This is by far the best hotel to stay at in Freetown because the location is outstanding and the customer services are out of this world. The hotel is close to everything a tourist is interested in seeing. I showed up early due to an error on my part and the manager upgraded my room and made sure I didn’t suffer because of the error. The employees are extremely friendly and have great attitude. I will definitely be staying at Sierra Palms again.

Friends_and_family Family

8/10

Excellent

10 Jan 2020

Fode

The restaurant in incorporated into the hotel. Great food

Leisure Self

8/10

Excellent

01 Jan 2020

Gbessay

Sea view retreat

maz view, quiet and professional.

Self

10/10

Exceptional

13 Dec 2019

Eivind

Lovely owners

Very helpful management, my luggage was delayed and the manager gave me one of his own shirts so I could go to my meeting. Unfortunately the swimming pool and beach bar was not quite ready during my stay but it looks like it will be great when finished.

Business

2/10

Poor

23 Jul 2019

Rougiyatou

STAY AWAY!!

This was the worst experience ever.. The staff were professional but the premises was run down. Their toilet seats were broken and the view was unpleasant as it faced a construction site with horrible red sands

8/10

Excellent

06 Jul 2019

Radoslav

One of the best hotel in Freetown

It's about African standard but I want to say to owner: I fully understand it's very hard to operate / provide hotel services in Africa but please continue as well as work on further improvements. Hope to visit you soon

10/10

Exceptional

05 Jul 2019

Verified traveler

Comfortable room with great balcony and views. Good buffet breakfast and efficient room service. If you have any problems they will make sure you are looked after.

8/10

Excellent

27 May 2019

Verified traveler

I did not like the menu selection. Did not like when owners would open the door between the restaurant and patio and leave the open. I don't like eating with an abundance of flies. I did not like the food that was in warming trays doing breakfast was not warm.

Business Partner

10/10

Exceptional

28 Apr 2019

Verified traveler

I liked it's proximity to the beach and the views form my hotel room over the sea. The food was also excellent and the staff were very friendly and helpful.

Leisure Self