Hotel Castillos Del Mar

10/10

Exceptional

09 Mar 2026

Adriana

La vista al mar es preciosa

Partner

8/10

Excellent

08 Mar 2026

George

The view was great and room was clean

Partner

10/10

Exceptional

26 Feb 2026

Irma

Yed and yes

Partner

10/10

Exceptional

23 Feb 2026

Stefany

Staff and the place

10/10

Exceptional

19 Feb 2026

Aniesha

Good

Leisure Friends

10/10

Exceptional

16 Feb 2026

jorge

It’s a great hotel right on the Bch peaceful

10/10

Exceptional

16 Feb 2026

Michele

Amazing place

Leisure Partner

10/10

Exceptional

09 Feb 2026

CAMERINO

todo estuvo muy bien muchas gracias por permitirme ospedarme en Castillos del mar cuarto limpio personal muy amable tiene unas vistas hacia el mar maravillosas
Thank you Castillos del Mar for having us it was a great experience the room was clean and in good condition the personal was very gentle and welcoming very good service and the views of the sea were great I recommend these Hotel

8/10

Excellent

06 Feb 2026

Leocadio

Excelent

2/10

Poor

01 Feb 2026

Lee

Yeah, the rooms were neglected there. The pictures didn’t match what I actually received as a room terrible experience. I’ll never go back there.

Leisure Family

10/10

Exceptional

28 Jan 2026

Fernando

Very clean rooms amazing customer service

Business_and_leisure Family

10/10

Exceptional

21 Jan 2026

Leidi

Room was great and staff

Leisure Family

8/10

Excellent

20 Jan 2026

Maria

The room was clean ocean views the only reason I didn’t leave a 5star is because the jacuzzi was off and I was really looking forward to it

Leisure Partner

2/10

Poor

19 Jan 2026

Maribel

Everything was terrible, from the staff to room and amenities. First of all we didn't feel welcome by the staff, the person at the front desk was like mad. We had our ocean view room and by 2 hours the electricity in have of the room went off, they couldn'd do anything about it. They changed us to another room without ocean view, was not clean, very cold, ants in the restroom, no internet at all and not even hot water. I told them and they didn't do anything about it. Our stay was horrible. Very disatisfy. They offer free breakfast for our kids as sorry(because free breakfast is only for adults) breakfast was cold. Never coming back to this place never

Leisure Family

10/10

Exceptional

19 Jan 2026

Raul

Good breakfast great location

10/10

Exceptional

18 Jan 2026

Linda

This is the second time here and always enjoy it. I love the new area and bar

Leisure Partner

6/10

Pleasant

16 Jan 2026

Yunuee

The views, food, and the service were outstanding. Absolutely friendly, and so welcoming. The room was dusty, and there were stains on the linens, and hand towels. There was some remodeling that was not mentioned that made the views from the room not so great.

10/10

Exceptional

10 Jan 2026

Marisol

Clean

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

Jose

I like the service

10/10

Exceptional

31 Dec 2025

Ignacio

Room needs upgrade but is was clean

2/10

Poor

31 Dec 2025

Gabriel

Horrible customer service.

4/10

Poor

29 Dec 2025

Justin

The rooms didn’t have mircowaves/

8/10

Excellent

24 Dec 2025

Andrea

Loved the view of the ocean. Food was great, but would be nice if the breakfast was free for all of the guests (children) in the room. Property was beautiful. The rooms are nice, just need heat as it was really cold. I would stay again.

Leisure Family

4/10

Poor

23 Dec 2025

Leonardo

The Room , smoke detector was beeping all night and the bed making noises every time you make a move. Not a good night of sleep

6/10

Pleasant

23 Dec 2025

Irma

Overall i love the location and itd employees.
Im 58 years old i was looking forward for thier bars to be open a bit later 9 or 10 is a bit to early

10/10

Exceptional

15 Dec 2025

Ofelia

Great staff, clean room.

10/10

Exceptional

12 Dec 2025

Pamela

Clean room, great staff, enjoyed the experience ✨️

Leisure Family

4/10

Poor

07 Dec 2025

Myrna

My guest was not included in the breakfeast yet the hotel still charged me 25.00 to add my guest

Friends_and_family Friends

2/10

Poor

05 Dec 2025

Alfredo

Very disappointed

Partner

10/10

Exceptional

04 Dec 2025

Mina

Clean and upgraded room, staff is extremely friendly. Amenities are excellent, everything you need for your stay is right there; great views, delicious food and wonderful staff.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Angelica

Great stay overall. Staff was nice. Although i think the room could use more lighting (once it got dark room seemed dimmed). Breakfast options were good. I was expecting bagels/cereal/coffee pancakes they had homemade breakfast options

Partner

10/10

Exceptional

01 Dec 2025

Raymard

Beauitful stay. I wasnt far from the center or to close to it. Right in the middle. 10 mins drive to everything. Beautiful hotel. Got a room with beach view. Breakfast was included and the chilaquiles and coffee were so good, and im picky with food. Cant wait to go back

Leisure Self

2/10

Poor

29 Nov 2025

Shahin

False advertising, they took us to another building which smelled and looked cheap. Staff was not helpful, very rude

Leisure Family

8/10

Excellent

27 Nov 2025

Yesenia

It’s nice but we didn’t have hot water in shower

2/10

Poor

23 Nov 2025

Jose

Poor quality, restrooms are not good! Lighting in the room very poor. Is not even close to the pictures

Family

4/10

Poor

18 Nov 2025

Nancy

First room that was assigned to us, the T.V.Wasn't working then the second room they gave us there were roaches in the room.
The towels had holes in them.They were all stand as well.The sheets from the bed

Leisure Family_with_children

8/10

Excellent

16 Nov 2025

Elvia

Been staying here for years. The rooms are not the best but the view is stunning. Rooms are very outdated for the price. This last stay, my room was a bit dirty, i saw hairs all over the place including sheets and a roach near the headrest of the bed.

Leisure Partner

10/10

Exceptional

15 Nov 2025

MARIA CRISTINA

Like the room

Leisure Partner

6/10

Pleasant

13 Nov 2025

Jose

Could be better , specially the bed

Leisure Family

4/10

Poor

11 Nov 2025

Liliana

The room smells to humidity it needs maintenance, also we found a cockroach After one night they gave us another room which was a lot better it was in good conditions. And I was charged 100 more dollars at check in. Which l don’t agree with that. I would not recommend it.

Leisure Family

10/10

Exceptional

10 Nov 2025

saul

The two bedroom was very spacious. Wish the water pressure in the shower was better but great stay. The included breakfast was good with big portions. Wished the jacuzzi was hot. Especially during the fall months when we want to get in the Jacuzzi

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Heather

Staff extremely friendly, views beautiful

10/10

Exceptional

28 Oct 2025

Priscilla

So beautiful can’t wait to go back! Very clean suite beautiful views private beach friendly staff room was so crisp clean! towels and linens smell great just book you won’t regret it! My new fav spot:)

Leisure Partner

10/10

Exceptional

27 Oct 2025

Rotceh

Solo como comentario el que estén más al pendiente de whatsapp para cuando nos queramos comunicar con recepción , de lo demás no tengo queja , y me gustó mucho que pudiera ir a la playa sin problema :)

Leisure Partner

10/10

Exceptional

25 Oct 2025

Roberto

Clean and Quiet and Beautiful sigseen

Partner

10/10

Exceptional

24 Oct 2025

Omar

I love this hotel i think i come here every 2 or 3 months for almost a week and never want to leave

10/10

Exceptional

22 Oct 2025

Gina

The beach view was breath taking… the rooms are clean and quiet!

Partner

8/10

Excellent

21 Oct 2025

Eric

It was a good time

Business Self

10/10

Exceptional

21 Oct 2025

Anthony

Greatful had a great time

Leisure Self

10/10

Exceptional

21 Oct 2025

Claudia

Loved it all. Great restaurant and bar. Breakfast was great, enjoyed the machaca and the chilaquiles. Great staff and facilities were accessible and clean. I’d love to return. The beach is beautiful and private.

Leisure Friends

6/10

Pleasant

20 Oct 2025

GUADALUPE LORENA

maintenance staff excellent nice people.

No like no chairs in the room no safe for elder people no handles in the bathroom, no floor mats in bathrooms. Restaurant imposible to visit so many stairs down and up.

Leisure Family

6/10

Pleasant

19 Oct 2025

Morales

Very over priced for the quality of everything

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Omar

Staff members were nice. Place had a secure parking place. However enjoying the tranquility of hearing the ocean waves and the view our of our room. Exactly. We did not eat at the restaurant because we want to explore the area however the bar was not bad at all after our day out. We will return to this place again.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Jose

Old furniture

Business_and_leisure Family

6/10

Pleasant

15 Oct 2025

Refugio

It seam like everything thing was falling apart the front of this place,it's needs an upgrade too old ,the pool area, doesn't look at all ,like what I seen on the pictures,very out dated, everything was like back in the 80, but the beach was of the hook ,there workers where very nice it made a difference in staying there more accommodating and that's what sold me.

Leisure Partner

4/10

Poor

15 Oct 2025

diamarys

La verdad no como se ve en las fotos , la limpieza del cuarto era muy pobre , aparte las inconvenientes del baño y el agua de la ducha no salía con presión, el agua caliente no era apropiada . Necesita algo de mantenimiento el lugar

Leisure Partner

10/10

Exceptional

14 Oct 2025

Nathan

Great view from the nicely air conditioned room of a nice beach. Good restsurant on site with seversl others in walking distance. Nice, attentive staff.

10/10

Exceptional

13 Oct 2025

hector

Awesome location, great ocean views, very nice staff.

Leisure Family

10/10

Exceptional

11 Oct 2025

william G

The only thing I don’t like was the bar

4/10

Poor

11 Oct 2025

HORACIO

The room was dirty limited excess to beach coach was dusty and fool of stains, and you know what kind of stains!!!

Business_and_leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Naribel

I loved

Leisure Family

8/10

Excellent

09 Oct 2025

O

Food and drinks were delicious!
Bartender on the upper level makes the best drinks and very attentive I believe his name is Enrique :)

Leisure Family

6/10

Pleasant

09 Oct 2025

pedro

There was air conditioning just an old duty fun .

Partner

4/10

Poor

05 Oct 2025

Estanislao

More cleanup and major upgrades Housekeeping not offered

Leisure Partner

10/10

Exceptional

03 Oct 2025

Belen

Really nice place to stay I will definitely be back

10/10

Exceptional

01 Oct 2025

Vicente

Si amazing

10/10

Exceptional

01 Oct 2025

Leonardo

Great place

Business_and_leisure Partner

2/10

Poor

01 Oct 2025

Anel

Would not stay there again

10/10

Exceptional

01 Oct 2025

Evelyn

Beautiful view and places to see

6/10

Pleasant

30 Sep 2025

Julio

Our room was dirty. It smelled like sewer inside the room. We asked for more towels and was never given more. Staff was friendly. We didn’t check out the pool. The breakfast that was included in our stay was great with good views and friendly waiters/waitresses.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Fanny

Ok

10/10

Exceptional

29 Sep 2025

Kimberley

Love all the people there. Christian, Adan, all the servers, Amir, front desk people and house keeping. Also the spa lady. Feels like family there. The penthouse was amazing but have liked all the rooms.

Partner

4/10

Poor

27 Sep 2025

Lizbet

It was clean the room needs some maintenance for the price that is pay per night

Leisure Partner

6/10

Pleasant

24 Sep 2025

Cesilia

When we walk to our room

10/10

Exceptional

22 Sep 2025

Ralph

The Sunil suites are incredible overlooking the ocean

Leisure

4/10

Poor

14 Sep 2025

aref

the view is nice the hotel is falling apart so filthy all the paint is bad cobweb all over the place this is -10 rating

8/10

Excellent

13 Sep 2025

Guillermo

Beautiful sea views

Leisure Family

8/10

Excellent

12 Sep 2025

Michael

We had a beach view from our suite. It was quaint.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Marcos

.

10/10

Exceptional

09 Sep 2025

Armando

Me he quedado aquí más de una ocasión, y siempre busco este hotel, pues me da la tranquilidad que busco la cercanía con el mar, el acceso al mar privado y la seguridad de el hotel, Adicionalmente quieren ayudaron en la recepción muy profesionales, muy atentos y aún caminaron conmigo para asegurarme que era la habitación que yo deseaba, seguramente merecen un aumento o reconocimiento por su buen trabajo. Gracias

Leisure Partner

2/10

Poor

06 Sep 2025

Verified traveler

We checked in around 4pm 9/3 We were told there was no power/electricity in the area , but should be coming back in an hour. We were giving the key to our room and the room was an oven. We left to have dinner hopping it would be back on when we return. Well it wasn’t. Room was HOT we opened the balcony doors only to be bitten over 20 times by mosquitoes. Power didn’t come back until around 5 am. We were so tire we wanted to stay in to rest and watch Tv. However we couldn’t watch tv because it wasn’t working. We got a message that it would be fix by that evening which was Thursday and then got another message that it would get fixed until today Friday. What would be the point of that if we were checking out today. 😡 we had the same problem with the TV last year when we stayed there. I understand the power was out of their control , but they could’ve called me to let me know what was going on and let me decide if I still wanted to stay there. I have a skin condition and extreme heat flares it. It was a very bad experience.

Partner

10/10

Exceptional

03 Sep 2025

Alexis

Eye catching view , wonderful breakfast brunch options for friends and family definitely recommend oh don’t forget the free coffee also…!

Leisure Family

8/10

Excellent

03 Sep 2025

Michele

Great staff súper amables!!!

Leisure Partner

10/10

Exceptional

03 Sep 2025

Silvia

Clean property, kindly staff, good food and beautiful ocean view.

Leisure Friends

8/10

Excellent

02 Sep 2025

Jose

Good service

2/10

Poor

01 Sep 2025

Fabian

I stay in this hotel on 8/30/2025,booked here on expedia was offered with ocean view.got there a the view to the ocean was block with a tent. The room was super dirty,with lots of sand,hair and mouse poop,yes there was a mouse in the room. I complain with front counter,couldn’t get my refund I only were offered a different room. Never staying here.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Irma

Nice view
Excellent service

Leisure Partner

10/10

Exceptional

30 Aug 2025

Jose Daniel

Great

Leisure

10/10

Exceptional

26 Aug 2025

Diego

Beautiful and calm hotel. Very relaxing and beautiful view

8/10

Excellent

25 Aug 2025

Blanca

Great place to stay, but my suite wasn’t that clean, no towels, no cups for the coffee

10/10

Exceptional

24 Aug 2025

Giannina

great place to relax and let the waves take you to sleep

Pet

10/10

Exceptional

23 Aug 2025

Angel

Has a beautiful beach view

Leisure Family

6/10

Pleasant

21 Aug 2025

Maria

So many pros and cons about this property and stay!

Overall, we had a nice time, staff were all kind and helpful and very hardworking! The facility needs some help and things between the Sunia side and the Hotel side weren't always clear.

Pros: Lovely location, wonderful people. The property was beautiful, very picturesque, the beach access was delightful but steep stairs to get down. The included breakfasts were freshly cooked to order, we never opted for the chilaquiles, but the eggs and ham with fresh veggies, beans and tortillas was plenty of food. The restaurant views were lovely, great cocktails as well. There are a couple restaurants and shops within walking distance, totally worth checking out!

Good to Knows: The rooms were simple, no hooks or places to hang towels, no wash cloths, but generally pretty. Our door opened up to the 1st floor yard which we loved. The Sunia beach was often occupied by cruise tour groups, had all the beach chairs, toys, loud music etc, whereas the hotel beach has no tables or chairs to use but was much more quiet and peaceful. The pool was nice, but closes early, and the hot tub was out of order. The bed was not bad but had an uneven frame, we crammed some tissues under a corner so it didn't rock every time we moved or sat down.

Cons: The hotel is generally run down. We had no hot water in the shower (5 nights!), it was reported, but never fixed. Rules for the Sunia side weren't clear, some days they let us be there, some not.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Candy

Every thing was exel

10/10

Exceptional

18 Aug 2025

Carlos

It’s too quiet

Leisure Family

8/10

Excellent

18 Aug 2025

Miriam

The room and customer service was all good. We loved our stayed and had a very good time at the Bar Ernesto.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Fernando

Amazing service and hotels very safe place for family vacation

Business_and_leisure

10/10

Exceptional

14 Aug 2025

Edith

Staff had excellent customer service. They had security on duty all around the clock which made our stay feel really safe. WiFi was on point. The breakfast included with our stay was amazing. I’d recommend this place 100%.

Family

6/10

Pleasant

11 Aug 2025

Daniel

Needs help

I booked for anniv. Then 2 days before checkin, i received a cancelation notice,because they tried charging me before hand. Even thou i opted for pay @ hotel on arrival. I had an ocean view room. I spoke to a rep and was assured that my reservation was still good ,so i paided the nxt morning. I was later contacted , that the room was no longer available after i had already paided for room?! They worked with me and later gave me the beachhouse for same rate. Good for that. But no oceanview at all. Whats the point on having the option to pay on arrival. They stated that it was their process to charge 1 nights stay before the stay. Which isnt stated on either hotels.com or castillos del mar website. Very unprofessional. Had to carry luggage about a block from car. When the original room was within steps🙄. Im not picky, but this kind of ruined my anniversary plans! But since it was 2 days from event i couldn't find anywhere else. That being said. The service was slow. And seemed a bit unorganized on the part of the waiters. Ive been to other hotels in the area, and the service was alot better. The food wasnt excellent also, and was $$.Not to mention the beach access is basically paided access. Ive never complained about a place ,but this place needed some better organization. Almost ruined my whole weekend. Basically your paying for the view.

Partner

10/10

Exceptional

09 Aug 2025

thalia

5 stars

Partner