Puerto Nuevo Baja Hotel y Villas

Mexico , Ensenada
PLAYA ROSARITO, Km. 44.5 carr. Libre Tijuana - Ensenada
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100 reviews shown

10/10

Exceptional

18 Mar 2026

BRENDA

I really love this place this is my second time staying at this place

Friends

10/10

Exceptional

17 Mar 2026

Enrique Ruby

The Night show on the Bar WAS AMAZING

8/10

Excellent

15 Mar 2026

Pedro

Is a good locating just need some updates

8/10

Excellent

15 Mar 2026

sam

😎☝️ close to Puerto Nuevo lobster town walk distance good place to stay.

10/10

Exceptional

15 Mar 2026

jaime

Spa was relaxing

10/10

Exceptional

02 Mar 2026

NANCY

The villa was clean the staff was great very helpful

Family_with_children

2/10

Poor

20 Feb 2026

Julieta

We didn’t have hand towels, no wash cloths no tissues,no hair dryer,no iron. 🙄

Friends

8/10

Excellent

19 Feb 2026

Felicia Velazquez

Clean room, friendly staff and amazing views.

Family

10/10

Exceptional

19 Feb 2026

Martha

We had a great time.

Spa was awesome

Family_with_children

10/10

Exceptional

17 Feb 2026

Ronald

Great

10/10

Exceptional

17 Feb 2026

Sherrie

Very Friendly Staff! Beautiful Location!

Family_with_children

10/10

Exceptional

17 Feb 2026

April

great location. Secure site and plenty of things to do for the kids .

Friends_and_family Family

2/10

Poor

16 Feb 2026

Hassan

They told us breakfast not including but when we booked it was included

8/10

Excellent

16 Feb 2026

Maria

Clean room love the view

Leisure Partner

6/10

Pleasant

16 Feb 2026

Ruth

I got food poisoning which resulted with constant vomiting and the things offered online were not offered at the hotel. My room included free breakfast, but once I got to the hotel, they mentioned that offer ended three days before my check in.

8/10

Excellent

15 Feb 2026

Carlos

We are never disappointed when we stay here everyone is polite and professional. Our room must have been recently painted and new bedding also it was great. One concern i did want to say is there bar need some appetizers of some sort

Leisure Partner

6/10

Pleasant

15 Feb 2026

Erick

The room layout was nice, clean and had a mini fridge and microwave. however it was advertised as a garden view, Instead we faced the beautiful wall of the playground. It was very loud since the windows and doors didn't seal so you could hear everything happening. I think in a pinch I would stay here again. But as a getaway, make sure you get top floor or one of the other rooms

Leisure Partner

10/10

Exceptional

15 Feb 2026

Oscar

Room.was clean, but the tv was not Smart tv, good channels , Windows was hard to Open, pool was cold and not more towards more warm. Jazucui was great and the bar área was good too.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

delia

Yes

Friends_and_family Friends

10/10

Exceptional

12 Feb 2026

Kelly

We had an oceanfront villa that was perfect! The staff went above and beyond to decorate the room for our boys birthday. It had an extra cost but so worth it!

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Julio

Great hotel for family

Leisure Family

10/10

Exceptional

09 Feb 2026

Jorge

Great

Business Family

10/10

Exceptional

09 Feb 2026

Esli

nice

10/10

Exceptional

04 Feb 2026

Javier

Room was clean , staff very friendly! Pool and jacuzzi clean!

Leisure Partner

10/10

Exceptional

30 Jan 2026

Israel

The room was great and location amazing.

8/10

Excellent

24 Jan 2026

Roxana

Room was ok we stayed in a Villa . Im spoiled so expect updated everything.

Zoo was awesome. Indoor pool was excellent

6/10

Pleasant

24 Jan 2026

Maria G Perez

We loved our time here, but several things made the stay challenging—especially when traveling with an ADA guest.

There are many stairs with no railings, poor lighting at night, and very tight spaces, making it difficult for mobility, families, or luggage carriers. The property is not well suited for accessibility.

I booked a villa for 8, yet only received breakfast for two, which was misleading. Food options were very limited. Pool towels cost $10, and requesting fresh towels required exchanging dirty ones, which felt inconvenient. There was also no ice available.

The room was clean with plenty of toiletries, but no additional amenities or extras.

The property is beautiful, but due to accessibility issues and limited inclusions, it may not be the right fit for everyone.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

MIRELLA

Everyone was good, the room, the staff and the place is beautiful.

BUT too many stairs, no ramps, no elevators and the worst part of the stay was NO lighting outside of my room. It was super dark outside of my door, I tripped the first night, almost fell down the stairs. It’s very dangerous. Other than that, all was good.

Friends_and_family Friends

6/10

Pleasant

21 Jan 2026

Christopher Lee

This hotel is in a great area near the beach. Our favorite part is that it is conveniently located next to the Lobster Village. Improvement needs to be made in the checking in process. We waited in line for about 30 minutes and there was only 1 party ahead of us and two being helped at the counter. The rooms are descent and have a good shower pressure, but there was no heater/ac in our room, only a fan. We also had to ask for towels. In addition our room was in the 400s next to lounge, which is not a great idea if you are trying to get some sleep before midnight- there was a singer performing and we could hear it loudly in our room past midnight.

Leisure

10/10

Exceptional

19 Jan 2026

Maximina

You get what you pay for!

10/10

Exceptional

19 Jan 2026

Salvador

Yes

10/10

Exceptional

19 Jan 2026

Dolores

Awesome views! Friendly staff’

8/10

Excellent

18 Jan 2026

Eduardo

Nice room with a beautiful view. I just wish i could have opened a window to get fresh ocean breeze air.

8/10

Excellent

18 Jan 2026

Alma

Clean room and staff friendly

Leisure Family

10/10

Exceptional

09 Jan 2026

Gardenia

Only thing I didn’t like was that there was no heater

10/10

Exceptional

09 Jan 2026

VERA

YES

Partner

2/10

Poor

06 Jan 2026

Francisco

Room was dirty under bed and window had bottle caps and dirt. Also, there were no towels to shower.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

pascual

Nice hotel but alittle out dated.

Partner

8/10

Excellent

05 Jan 2026

Zoraida

room was great, staff was wonderful. the indoor pool water was dirty and had a bad odor.
overall stay was good.

Leisure Family

2/10

Poor

04 Jan 2026

Hipolito

They charged me extra $108. When I check in they didn’t have hot water. They didn’t have a remote control. They didn’t have clean sheets then you have no kind of breakfast whatsoever. Never coming back to this hotel.

Business_and_leisure Family

8/10

Excellent

03 Jan 2026

Edgardo

the property is very large and involves much stair climbing but THERE IS NO ELEVATOR SERVICE.
VERY DIFFICULT TO GET AROUND

There were NO towels in my room

Self

10/10

Exceptional

29 Dec 2025

Jenelyn

We loved our stay at Puerto Nuevo. Great staff and service. We will definitely go back again.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Jorge

Light went out twice within one day. Room was clean.

Leisure Family

6/10

Pleasant

29 Dec 2025

Ruben

Was not clean. It was noisy and beds were very uncomfortable

10/10

Exceptional

28 Dec 2025

Ober

Really good service

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Lizeth

Service was awesome we loved the indoor pool

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Rosa

It’s a nice and comfort place

Leisure Family

8/10

Excellent

24 Dec 2025

Manuel

Clean room, friendly staff. Love this resort!

Partner

2/10

Poor

22 Dec 2025

Manuel

This hotel is already very old and needs new restorations

Leisure Friends

10/10

Exceptional

18 Dec 2025

Adan

Everything was perfect and pleasant for my stay.
10 out of 10 👏

Business_and_leisure

8/10

Excellent

08 Dec 2025

Alejandro

The room was clean and overall hotel was clean. Enjoyed the live music and pool areas. My kids loved it, definitely coming back.

Leisure Family

10/10

Exceptional

30 Nov 2025

Abigail

Room was great for the basics, we had a great view of the beach but room didn’t have AC

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

David

Wonderful view, helpful staff.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Nancy Leticia

I love this place! Not super renovated but it has everything you need, it’s very and big and great for you to walk around and enjoy the beautiful ocean view. The kids play area was very cool too. We definitely plan to come back.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Paulina

It’s a great place to stay . I loved the ocean view . The food at the restaurant was delicious. If you have children they have a small zoo, playground and indoor swimming pool. The rooms are nice . They don’t have AC but when we went it was nice weather so it was ok .

Leisure Partner

8/10

Excellent

23 Nov 2025

Jonathan

Clean

10/10

Exceptional

21 Nov 2025

Gary

Breakfast was advertise free on the website however, the hotel said there was no free breakfast probably won’t stay there again ad advertise free breakfast and was told there’s no free breakfast

Business

6/10

Pleasant

18 Nov 2025

Marlene

The room was nasty dirty and rundown lights were not working in the bathroom it was dark overall it was not good

Leisure Partner

2/10

Poor

11 Nov 2025

Jessica R.

Unfortunately there was no hot water and a we killed two roaches.

8/10

Excellent

10 Nov 2025

Ruben

Window wouldn’t close all the way. No climate control in the rooms at all. It was a bit cold with no heat in the room. I noticed no AC either although not needed.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Jenny

Excellent

6/10

Pleasant

10 Nov 2025

Miriam

Hotel is OK. However, be careful, the clearance over the stairs is made for short people. Average to tall people cannot clear the ceiling to to its poor design.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Neftali

So relax

8/10

Excellent

03 Nov 2025

Victor

The bar was a fun place to be. Other areas were ok but need it upkeep.

Friends_and_family Family

4/10

Poor

03 Nov 2025

maricela

Super bad food and service . Took them 45 min to get 3 kids spaghetti and a ceviche. We were the only table in the restaurant. Had to get up and see what was taking them. The lady responded that the kitchen also had to do the orders from the pool kiosk and the bar. I glanced at the pool and it was empty and the bar was empty too. Sooooooo.... The place is family friendly that's why I gave it some stars.

Leisure Family

4/10

Poor

02 Nov 2025

Thomas

Our stay was quite unpleasant. From daytime drunk patrons at the bar harassing us to poor quality food at the breakfast buffet. An overall underwhelming experience that was disappointing to say the least.

8/10

Excellent

02 Nov 2025

David

Indoor pool heater was not working

Leisure Family

6/10

Pleasant

02 Nov 2025

Karen

I booked the 2 room 2nd floor suite (506) the room had a nice view. Convenient for the family and close to the puerto Nuevo restaurants (8 min or less walking), the hotel has a very small zoo (deer, pigs, rabbits ) an indoor/jacuzzi and outdoor pool/jacuzzi. The cons were that the 2 outlests above the kitchenette didn’t work, broken closet doors, one bathroom had no shower pressure. The pillows were too big and full. Overall the convienience madw it worth it, the staff was very professional and kind

6/10

Pleasant

02 Nov 2025

Giselle

The staff never came to check on us. There are no towels by the pool. The food is not complementary on the house, not even the breakfast, and there are limited accessories in the hotel like hairdryer and soap

Friends_and_family Family

2/10

Poor

02 Nov 2025

Luz

I’m sorry but the staff did not explain the process correctly and I am not satisfied with their service. I will definitely not come back

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Maria D

Good service

4/10

Poor

31 Oct 2025

Candelario

The services tow packs of coffee for the 4 days I was there and I think it’s miserable not including a simple breakfast

8/10

Excellent

29 Oct 2025

hector

This is a older hotel, i was pleased with our stay in the front villas. Beautiful view of the ocean. The grounds are well kept with pretty gardens of succulents & cactus. The rooms are old but clean. Kitchen was sufficiently equipped. Keep your expectations low. You get what you pay for. I would book again.

10/10

Exceptional

25 Oct 2025

Carlos

Very nice place to stay, the hotel has

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Francisco

we spent some quality time for a week and everything and everyone was really nice!! 👍👍

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Paloma

Loved it!!!
Safe, clean comfortable

8/10

Excellent

22 Oct 2025

Rosa

The only thing I didn’t like is not AC in the facility was to hot inside!’

Family

10/10

Exceptional

20 Oct 2025

Ramon

Great place! I will be back again for sure!

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Nancy

Like the pool area because is easy to use for the people who doesn’t know how to swim .

10/10

Exceptional

20 Oct 2025

Rene

Everything was great just a minor little thing would be elevators or ramps for strollers to access rooms

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Servando

The staff is very friendly and pleasant. Thank you for the hospitality.

8/10

Excellent

17 Oct 2025

Manuel

Mattress and pillow could use replacement.

Leisure Family

10/10

Exceptional

16 Oct 2025

Julian

My stay was beyond amazing, waking up to the sound of the waves. My room was very spacious clean and comfy. The indoor pool was great everyone was very respectful. Breakfast was delicious, the staff was amazing . The views are great this place is just a perfect getaway. I will definitely continue coming back.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Danielle

Liked it

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Maria

I booked a room for 4 but they charged me 108 dollars more because they said it was for 2 kids. The room was hot and the fan was dirty with mold on it. The partial ocean view was completely covered by an old palm tree that needed trimming. The WI-FI did not work in the room. The outside was beautiful though.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Ubaldino

Quiet and safe place

Leisure

8/10

Excellent

12 Oct 2025

Jorge

Very nice just the stairs to get to my room Parking was far away from my room

Partner

2/10

Poor

08 Oct 2025

ELIAS

Really disappointed with our stay this time around we have stayed multiple times but this visit was not acceptable, pool super dirty , people eating in the pools , super noisy at night loud people kids running through hall ways plus we were charged for my 13 year old as an extra ( adult ) so that was unexpected so don’t think we will be coming back soon which is unfortunate because like I said we have stayed here with no issues in the past ( plus the lady in the reception was rude )

Leisure

10/10

Exceptional

07 Oct 2025

Blanca M

El mejor hotel ser as de la playa para vacation con la familia, y en mi caso con niños especiales muy atentos y todos los servicios super . Me encanta .

Business_and_leisure Family_with_children

8/10

Excellent

06 Oct 2025

Alfredo

Ocean view is great, pool area is nice. The suites need upgrade a bit run down and dated. But everything else is great. Staff very friendly!

Leisure Family

10/10

Exceptional

05 Oct 2025

AZUCENA

The view from the villa was beautiful.

Family

2/10

Poor

02 Oct 2025

Laura

the property was old and i paid for air conditioning and got a fan. The villa had 3 bathrooms and 2 out of the 3 were not working. Sheets were dirty ,

10/10

Exceptional

01 Oct 2025

Jose

Great pools and the ocenview is amazing

Leisure Friends

2/10

Poor

30 Sep 2025

Jeannette

The room was not cleaned and no hot water. I kept calling the front desk 4 times to let them know and they kept saying the water will be running n a few minutes. Well, we waited for over 4 hrs n no hot water.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Sandra

Loved the ocean view, enjoyed the jacuzzi & pool, restaurant buffet was good! Walked to the market \"Calimax\" and to Puerto Nuevo for dinner. Also had some delicious birria tacos just a block away!

Leisure Family

10/10

Exceptional

29 Sep 2025

Ana

The room was clean and spacious and check in and check out services were fast.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Leslie

Room was clean with an ocean view. Staff was polite, knowledgeable and helpful. Most staff could speak English and those who didn’t actually understand my Spanish (amazing, as my Spanish is sporadic words). The AC worked fairly well in my room. There were no electrical outlets in the bathroom/sink areas, so just adapted. There was a party outside on the grounds on Saturday night, but noise was stopped after 12:30, so sleeping commenced from that point on. Overall it was nice, I would stay there again.

Leisure Family

6/10

Pleasant

29 Sep 2025

Edward

Room had no air conditioning or ceiling fan. No elevators it was a hassle to carry luggage up and down stairs.
Show was good and entertaining and food there was good.

Leisure Family

8/10

Excellent

29 Sep 2025

Maria Rosalia

Clean room, clean bathrooms very family friendly specially because I have a toddler indoor pool was perfect with kid playgrounds and shows where entertaining. We will definitely come back

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

Rosa

My villa look towards the ocean. Clean, towels and blankets clean. Outdoor pool clean, indoor had strong smell of chlorine/ dirty mop. Other that OK. Playground decent good for the lil ones. Clown/horses show awsome. Recommend

Leisure Family_with_children