Name: Puerto Nuevo Baja Hotel y Villas
Address: Km. 44.5 carr. Libre Tijuana - Ensenada, Playa Rosarito, 22712, MX

10/10

Exceptional

04 Aug 2026

Crecencio

Everything

4/10

Poor

02 Aug 2026

Ivet

Hotel is okay. The hotel has lots of potential to be better however, seems like they don’t care about making it better for guest to have a better experience. They need lounge chairs by the pool, sand area, they need to leave towels in the rooms, should not be requested. The showers by the pool, only one works, hotel overall needs remodel and maintenance.

10/10

Exceptional

02 Aug 2026

Olga

Always amazing

6/10

Pleasant

02 Aug 2026

Licelte Dary

The inside pool smelled like chlorine mixed with cheese like and old smell. Not hygienic. The rooms are pretty outdated and do no have AC, only fans but be prepared staff is very slow to provide you with any requests and have to be called many times to be reminded. The buildings are old lots of chips, cracks and not clean. Not what the pictures show in Expedia. A big dissatisfied and disappointed for a family vacation. The whole
Place has not ac even in lobby or restaurants.

8/10

Excellent

02 Aug 2026

Efrain

No comentarios

10/10

Exceptional

02 Aug 2026

Rich

It's really a family hotel the pools are filled with children but the Thursday and Saturday night entertainment with Eduardo is amazing

4/10

Poor

01 Aug 2026

Wayne

We stayed 3 nights ending July 31,2026. The first room we were given did not have a working toilet and we were told we could change rooms the next day and to stop by and switch keys late afternoon. My husband and I are seniors and found the multiple levels of pavers tile very difficult to manage with luggage. No bell person to help. We were moved to the other side of the hotel and I fell on the stairs trying to move our belongings. I am pretty bruised up. The second room was crazy hot. We left the fan given on for hours no change. We opened the window to find the laundry room steam comes in through the window. The humidity was brutal. We brought the desk person to our room and she agreed it was unbearable. We had to move again. This hotel is not a good idea for seniors or anyone with mobility issues for sure. The one and only thing we loved was Edwardo the entertainment at night. He was so warm and kind. Very talented moving from Mexican to English with style. We will come back to see him but never stay at this hotel again.

10/10

Exceptional

01 Aug 2026

Guadalupe

Breakfast buffet was delicious my family really enjoyed it.

6/10

Pleasant

01 Aug 2026

Angelo

The hotel was clean and the staff were friendly. We never visited the hotel and wanted a hotel that was family friendly and good pool areas since the day was really about our 8 year old son. Additionally, the hotel even offered a mini zoo for the kids. However, the rooms and bathrooms were small and the room also did not have AC. The room did have fan and we had to leave the window open to get air. We did not sleep at all because the place was very noisy and you could hear the loud music from the pool area until 1:00AM. I will not stay here again but I would consider paying to take my son to the pool area. Other than that, It was just ok.

4/10

Poor

01 Aug 2026

Brenda

Location was nice, rooms clean but no ac. There was a fan, but a rusty old fan. There was no mini fridge where we could put our drinks in. The pillows were old and the mattresses would squeak. Staff was friendly and helpful.

2/10

Poor

01 Aug 2026

Eneida

The place is not how it’s shown in the pictures.
No air conditioning in the rooms with 90 degree weather.
Small and dirty pool for the place.

2/10

Poor

31 Jul 2026

Elizabeth

1. The mattress cover was stained with blood. Housekeeper was made aware and requested all beds to be replaced on our second night.
2. There was incident where a child pooped in the main pool. A staff member simply scooped it out. No other attendant came to to clean or check pool. Staff was made aware in the lobby and they seemed unworried. Nobody was ever asked to come out for sanitation worries.
3. One of the 3 rooms rented had water damage on ceiling.
4. Majority of access to and from floors are all stairs. There is no bell boy to help with luggage. Not ideal for elderly or handicapped individuals.

10/10

Exceptional

31 Jul 2026

Jaime

Se ocupan aires acondicionados, los cuartos están muy calientes

2/10

Poor

31 Jul 2026

Susanne

Las albercas están muy sucias y huelen muy mal la habitaciones

2/10

Poor

31 Jul 2026

Guadalupe

No me gustó para nada, sin aire acondicionado no especifican bien los detalles de la habitación, el ventilador no servía, no había toallas , las camas horribles , las albercas sucias , el aroma a cloro fuerte no me gustó no volvería.

10/10

Exceptional

31 Jul 2026

monique cherie

Everything

4/10

Poor

30 Jul 2026

Eduardo

The location of the hotel is good. It’s next to the ocean with amazing views and within a short walk to Puerto Nuevo seafood village. On the downside, the property is not well maintained. There was dirt and trash in the walkways and stairways. After we checked in, our room did not have bath towels. I called the front desk three times and no one delivered towels. I had to walk to the front desk the next morning in order to get towels.

8/10

Excellent

30 Jul 2026

Laura

The resort is lovely. The cleanliness could bear improvement, along with more amenities available. ( more sun chairs. Spa. Etc)
Staff could be more helpful but in all they are attentive and try their best.

4/10

Poor

30 Jul 2026

yadira

2 bedroom villa with no AC! The weather was super hot and humid for a room with no air conditioning.. lots of stars to the room. Very outdated hotel.

10/10

Exceptional

29 Jul 2026

Veronica

Its beautiful. The room was great. The restaurant had great breakfast buffet food and dinner.
The vehicles are safe.great view of ocean and pools i will return again.

8/10

Excellent

28 Jul 2026

Yuvan

Hassle to get towels in the rooms. Never had a hotel make it so difficult. Every time I called to get new towels they said I had to turn in my dirty ones first. Pools were fun but the food sucks

4/10

Poor

28 Jul 2026

Anthony

Hotel really doesn't have any amenities. The pools are overcrowded, there is no seating provided by the hotel to enjoy the ocean view. The pool area maybe had 15 lounge chairs total.
They do not allow you to charge anything to the room. There is no staff to serve you around the pool area. This is a hotel frequented by locals (which is not a big deal) and they are aware that the hotel doesn't provide a whole lot which is why most bring their own seating to the hotel.
The rooms are in disrepair with outlets hanging off the walls and some not even working.
The positives regarding the property are, the staff is friendly and it is walking distance to Puerto Nuevo for lobster.

2/10

Poor

27 Jul 2026

Heidi

DO NOT STAY AT THIS HOTEL!

This hotel doesn't even deserve one star. It is old, dirty, poorly maintained, and the staff was not friendly or helpful. The pool was filthy, the rooms were outdated and unclean, and the beds and furniture were worn out.

Save your money and believe the negative reviews. Our bed was infested with ants (or possibly bed bugs), and there were trash bags and leftover food sitting outside our room. We tried to check in early but were told they were still cleaning the room. Honestly, I have no idea what they cleaned because the room was still filthy.

Our trip turned into a nightmare. We did not feel safe staying at this property. Ants were crawling all over the bed sheets. Even after the staff changed the sheets and sprayed a very strong chemical, the ants were still there. We were traveling with a baby and a young girl, and both of them were bitten by the ants. My family and I were bitten all over our bodies. It became so bad that we had no choice but to leave the hotel in the middle of the night.

The hotel management did very little to help us. There was never a manager available on-site. We were repeatedly told that the manager only worked until 5:00 p.m. We tried several times during the day to contact the manager but never received a response.

We rented a van for nine people, hoping to enjoy a relaxing weekend together, but our vacation was completely ruined because of this hotel and its false advertising. The pictures online look nothing like t

10/10

Exceptional

27 Jul 2026

Yhovana

great place for family

10/10

Exceptional

26 Jul 2026

izamar

Love it very family friendly

6/10

Pleasant

26 Jul 2026

Lilian

Outdoor pool is nice but the indoor pool smells to.much to chlorine.

6/10

Pleasant

25 Jul 2026

Monica

Good location.

4/10

Poor

25 Jul 2026

Rosalva

I was sitting on a high chair by the pool when it broke, causing me to fall. Afterward, I asked the bar staff if they had another chair I could use, and I was told they didn’t have any available. About 10 minutes later, a different staff member came out with additional chairs, which was frustrating because it showed that they could have accommodated me.

What disappointed me most was the lack of concern after the incident. No one checked to see if I was okay, offered a Band-Aid or basic first aid, or apologized for what had happened. A little compassion and customer care would have made a big difference. I hope the hotel reviews its response to situations like this so future guests feel cared for when accidents happen.

6/10

Pleasant

25 Jul 2026

Micaela

I didn’t like the fact that we had a villa and paid extra for AC and it never worked no one even tried to help. And we had to request for towels and blankets and pillows as they didn’t have any when we checked in.

8/10

Excellent

25 Jul 2026

Mario

Family place

10/10

Exceptional

24 Jul 2026

Rich

Really a family place

10/10

Exceptional

24 Jul 2026

Francisco

I recommend adding air conditioning to the rooms. Other than that all was a wonderful stay.

10/10

Exceptional

24 Jul 2026

Janett

I really enjoyed it was great experience restaurant was good food at dinner and breakfast buffet. The only bad thing is no ac air conditioning but we had a small fan and lots of shade.

10/10

Exceptional

24 Jul 2026

Tracy

Enjoyed the stay

10/10

Exceptional

24 Jul 2026

Tania

Good 🏨

10/10

Exceptional

22 Jul 2026

Esmeralda

The hotel was well maintained. I would say this is more family oriented.

6/10

Pleasant

22 Jul 2026

Erick

Need A/C

Es insoportable el calor dentro de los cuartos tienen abanicos nomas , los pasillos y cuartos el calor está horrible
Necesitan si o si poner aire acondicionado

4/10

Poor

21 Jul 2026

Alejandra

No tiene aire acondicionado

Family

8/10

Excellent

20 Jul 2026

Ramon

Rampas para silla de ruedas

Friends_and_family Family

4/10

Poor

19 Jul 2026

Arturo

Place is in a pretty good location
But the place need some work like ac in the rooms and slap need some new updates like painting and a little more modern stuff

Friends

10/10

Exceptional

18 Jul 2026

cinthia

Nice place to stay

Family_with_children

6/10

Pleasant

18 Jul 2026

Carlos

Rooms, we’re not clean and building needed a better maintenance. The restaurant prices were really pricey. add too many flies.

Family_with_children

10/10

Exceptional

17 Jul 2026

Richard

Love the villa, really nice.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Servando M

I wanted to share feedback from my recent stay at your family‑friendly resort. My family and I had a wonderful experience. The staff went above and beyond to make us feel welcomed and cared for throughout our stay.

We especially enjoyed the Sunday brunch and the late‑night bar show — both were incredibly relaxing and added so much to our trip. The entire property was impressively clean and felt very secure, which gave us great peace of mind.

The only thing I wish had been better was the A/C system in our room. It worked, but it didn’t cool as efficiently as expected.

Overall, we had a great stay and truly appreciated the hospitality.

Family_with_children

10/10

Exceptional

15 Jul 2026

DIANA

Este comentario no era fuera de sus manos pero avía demasiados niños en la alberca no avía alguien poniendo orden

Partner

8/10

Excellent

15 Jul 2026

Tania

The view of our room was amazing looking out into the ocean. There was no free breakfast (frown). There is no elevator. Steps after stairs after steps endless, not handicapped friendly not wheelchair accessible , only to come into the hotel which does nothing for no one. There is no AC either. The petting zoo was unexpected good for animal lovers. Super close to Puerto Nuevo shops and restaurants. Restaurant Paris’s and Gueros had great food and lobster.

Friends_and_family Friends

4/10

Poor

14 Jul 2026

Ander

We were placed in one of the more run down rooms on the property. It's literally a section fenced off from the rest of the 'nicer' rooms. I paid for one of the nicest rooms on the property, and we were placed in a room with multiple broken windows. Because of the humidity and morning rain, the person sleeping next to the window woke up wet, and their belongings were wet. This was for my birthday weekend and we wound up leaving a day early because of our accommodations.

Family

6/10

Pleasant

14 Jul 2026

Jose

Mi esposa y yo nos gusta quedarnos 4 ó 5 dias al año en este lugar pero no se por que han bajado mucho la calidad de sus srevicios. Jacuzzi agua tibia no caliente y sin burbujas, alberca sucia dentro y fuera, solamente un seguridad fue dos veces a sacar a los niños del jacuzzi el ultimo dia de nuestra estancia

Partner

8/10

Excellent

14 Jul 2026

Cecilia

We didn't have any breakfast we decided not to eat there

6/10

Pleasant

12 Jul 2026

Vriccett

Must Have been a great resort 10yrs ago !! Needs major maintenance animal
Zoo is sad no shade for animals

Friends

2/10

Poor

12 Jul 2026

Kristine

Items were stolen from my room after it was cleaned!!!!! Front desk did nothing

Family_with_children

6/10

Pleasant

11 Jul 2026

Fernando

This place is definitely for the younger crowd/families. There’s lots of stairs to get to the villa with the beach front view. It made it hard to use the stroller for my baby, we had to walk around the whole hotel to get to our room which was a huge inconvenience. Family friendly hotel for sure. The staff was very helpful and friendly. We didn’t make it out to the restaurant since we tried other local spots nearby but based off the reviews, I might have to try it next time. You can’t access the beach from here, which I thought you could have. But overall, it’s a cute hotel. A little outdated but we had no problems at all.

Family_with_children

4/10

Poor

10 Jul 2026

Laurie

The property looks nice but if you have elderly parents or disabled person do not stay here. this hotel does not have elevators there are stairs everywhere. I had to request another room because I booked a villa and my parents could not walk down all the stairs once I went into the room to my surprise it was a tri-level unit. Kitchen and living room on the bottom floor and the bedrooms are upstairs which you must climb with a narrow spiral staircase for the first bedroom then another spiral staircase to the second bedroom. Luckily the staff accommodated me and my parents to another room which was small and that down fall was it was close to the band that played until midnight which I had to put up with. The rooms are not air conditioned so I opened with window to let the air come in along with the noise from the people swimming outside till midnight. Maybe if I was younger and still partying it would work but this is not a hotel for relaxing.

Family

4/10

Poor

10 Jul 2026

Adam

You get what you pay for! There was no AC fortunately there is an ocean breeze that helps cool the room off. The indoor pool had a foul smell! I own a pool and have NEVER gotten out of a pool smelling bad! If you’re in a bind, it’s not bad.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mariel

Amazing service

8/10

Excellent

09 Jul 2026

Amy

Beautiful view !

Family_with_children

10/10

Exceptional

08 Jul 2026

Gabriel

Great location, very clean, this place has everything that you need.

10/10

Exceptional

08 Jul 2026

Beatriz

Great pool view

8/10

Excellent

08 Jul 2026

Melecio

They didn’t put towels for me on the second day

Partner

8/10

Excellent

08 Jul 2026

Jose

The place is nice where you can relax with the sound of the sea

Family_with_children

6/10

Pleasant

07 Jul 2026

Nancy

Breakfast was very good

Family_with_children

10/10

Exceptional

07 Jul 2026

Josedejesus

Everything was good good service

Family_with_children

10/10

Exceptional

06 Jul 2026

KARLA

Very clean, excelent service

8/10

Excellent

06 Jul 2026

Francisco

Hotel was clean, nice room, clean quiet.
Only thing I didn’t like was not enough chairs at pool area had to wait for hours to get a couple of chairs to enjoy the pool.
I did enjoy my stay, I will go back in the future 😃

6/10

Pleasant

05 Jul 2026

Lizeth Aide

El hotel está lindo con las dos opciones de alberca al aire libre y techada, las habitaciones son antiguas pero cómodas.

Family_with_children

8/10

Excellent

04 Jul 2026

Jose

It’s pretty nice I went with my wife no kids and we liked it slot but it is more of a family type of vibe if I had my family it would definitely be a place I would go but other then that it was nice just that the floor was a little dusty by I thinks bc it was a while since some one stayed in the room the pool area was nice aswell the drinks at the pool area bar were extremely good and we went into downtown rosarito which is 20 minutes away but it was well worth the price

Partner

8/10

Excellent

04 Jul 2026

Diana

Great

10/10

Exceptional

03 Jul 2026

Helio

Muy buena para fin de semana

Family_with_children

4/10

Poor

02 Jul 2026

Carlos

This property is not as advertised, I booked the most expensive Villa that sleeps 10 , you will think that you will have a spacious villa since it was only three of us , no it was nothing like advertised. The villa was a three story , the bottom floor was tiny with two sofas right next to each other, barely enough room for a few people. From there you will need to climb a small staircase, literally almost like a ladder to the second floor where there was a bed and nothing else, the second was on the third floor once again you will have to climb a ladder type stair case to get to that bed where once again only a bed in there both bedrooms where tiny . I barely fit climbing the stair case and my shoulders where rubbing on the side wall . The location itself was full of stairs not appropriate for any one over 50 nor anyone with bad knees . I will not recommend this hotel . I expressed my disappointment, discomfort and felt like I was taken advantage of (bait and switch) because this booking was nothing like advertised and misleading. Expedia is not doing anything to help me in this matter, I expect more from a company that states they are a customer based company , I’m done with Expedia all together. Think twice before using either one of these companies/hotel

Family_with_children

10/10

Exceptional

01 Jul 2026

Frank

Excellent staff, wonderful views, and great location.

Partner

2/10

Poor

01 Jul 2026

Javier

I have never stayed in a hotel without ac. And the room was dirty and in a very poor conditions. We had to give up a night to be nice to a “suite” because the suite had ac. Not knowing that the room door was not working properly and the sliding door that faces the ocean and public areas could not be closed at all. We felt very unsafe so we stayed only one night and the offered us a $10 dollar voucher for the inconvenience. Horrible very horrible hotel . Don’t be fooled by the pictures and the good reviews. Horrible place .

Partner

8/10

Excellent

30 Jun 2026

Oliveyda Z

It's a beautiful place and view, the food is so delicious, but the wifi its not working inside the bedroom
They do not have alive music before at 12:00 p.m

Family

6/10

Pleasant

30 Jun 2026

sandy

I didn’t like the fact that I fell at the pool area and not one staff member came to help.
Another guest from the hotel came to help me get up .
Your staff from the pool bar seen and didn’t come to help.
Your security was only more concerned about kids getting in to the jacuzzi .
Also didn’t come to help.

Friends

10/10

Exceptional

29 Jun 2026

EUGENIO

Very clean. Staff very friendly.

Family_with_children

10/10

Exceptional

29 Jun 2026

Luis

Rooms are cleaned mostly of the time. Pool and jacuzzi as well

Family

8/10

Excellent

29 Jun 2026

JOSE

Had good activities for the whole family, a fun weekend

Family

10/10

Exceptional

27 Jun 2026

Daisy

Had a great time. Live music on the weekend was awesome with karaoke but if your room is close to the bar you will definitely hear it throughout the night. Pool was clean and fun and the pizza they serve is like a full size delicious pizza that we were pleasantly surprised by.
Beautiful views and clean property. Close to the popular restaurants was a bonus!

Family_with_children

10/10

Exceptional

26 Jun 2026

Marisela

El cuarto muy limpio, la alberca muy limpia, breakfast súper delicioso los meseros muy atentos. Necesitan refrigerador, microondas y tabla de planchar. El refrigerador se necesita para poner medicina como mi insulina.

Partner

8/10

Excellent

24 Jun 2026

Gabriel

Hotel is good. It’s old but seems like the management is doing their best to upkeep it.
Not ADA friendly at all. Keep that in mind. Stairs everywhere, steep ones and no good flow for pedestrians. We stayed in a villa front row and it was a total challenge with my mom and my pregnant wife to get by. Other than that - hotel is good.
Breakfast could be included and that will make a lot of a difference for the price.

Family_with_children

8/10

Excellent

22 Jun 2026

Corina

Near the eatery area in Puerto Nuevo. Walking distance

Family_with_children

10/10

Exceptional

22 Jun 2026

Ana

This is a great place to visit with the family
Everyone loved it. The options for the pool are great indoor and outdoor in case you get too cold being outside.
The entertainment in the bar area is fun with karaoke.
I didn’t eat in their main restaurant however I did have their pizza at the bar and it was pretty good.
Overall, extremely fun experience to bring the family.
Only suggestion is for the elderly make sure you get ADA accommodation
There’s a lot of walking and stairs and for some of the elders in my thats a struggle.
Next time I’ll ask for more accommodations with that.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jessica

Perfect for families. Traveled with a 6 and 2 year old.

10/10

Exceptional

22 Jun 2026

Savanah

One of my favorite hotels I’ve EVER stayed at!!

Family_with_children

6/10

Pleasant

22 Jun 2026

Nicole

I love the place! The room does have ocean view however the bathroom is small the trash is under the sink and there no toilet roller. The staff are very friendly. Indoor pool is amazing but too much bleach smell. Their drinks are better than the lobby bar. The horse show was okay, wish it was more show than education.

Partner

10/10

Exceptional

21 Jun 2026

manuel

The hospitality was great

Family_with_children

10/10

Exceptional

21 Jun 2026

Ricardo

Staff was very helpful.

Family_with_children

10/10

Exceptional

21 Jun 2026

Javier

Spacious and safe, sure some get loud at night but you can always call room service if they get too obnoxious loud! They will take care of it! Other than that it is a chill place to stay at during regular week day's it is more chill. Weekend there more people's but still fun. Been here 5 times and every time has been a good stay.

Family_with_children

10/10

Exceptional

17 Jun 2026

Maria R

Clean room, amazing service. Amazing staff

Partner

10/10

Exceptional

17 Jun 2026

bertha

Never gave is towels after asking so many times times

8/10

Excellent

17 Jun 2026

sebastian

Very good atmosphere...

10/10

Exceptional

15 Jun 2026

Crystal

From the morning we checked in, staff was friendly and try to accommodate the best they could. We were able to check in sooner than expected . Rooms were clean , pools were clean and so was the site . Housekeeping did a good job keeping the room up the 4 nights we stayed . We will definitely stay there again.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Esmeralda

.

10/10

Exceptional

13 Jun 2026

Heidi Imelda

Ooo

4/10

Poor

13 Jun 2026

Nancy

Rooms have to be updated, to hot no ac

Family_with_children

10/10

Exceptional

13 Jun 2026

Ernie

Clean rooms & friendly staff.

Partner

10/10

Exceptional

12 Jun 2026

Sergio

Close to everything. Great tacos near by. La Poblanita

Family_with_children

4/10

Poor

09 Jun 2026

OLGA

The hotel is old, walls are dirty and dingy. Fold out couch is so nasty looking. The staff are very nice but I was a little disappointed how old and dirty this place was. Window didnt have screen, theres no ac so its hard to keep window open because mosquitos come in and when you close window a bird pecks at it and wakes you up. The room did have a fan so that was a plus. The hotel has a lot of amenities but we didnt check it out. The bedding was old and crusty. I was so scared of bugs here.

Family

10/10

Exceptional

08 Jun 2026

Ingrid

My gf and I stay, was great. The hotel is outdated but very clean. The rooms are exactly like the pictures advertise. Overall it was good, it was literally walking distance to Puerto Nuevo Lobster restaurants. Which is why we stayed here. This a place is good to stay for no more than 2 or maybe 3 days.

Partner

6/10

Pleasant

08 Jun 2026

Verified traveler

Very nice people and great staff however, there were some things that they could improve for a very small sum of money such as chargers that take USB or mini Jack and the biggest thing that really hurts. The place was the rooms were pretty dirty and the Wi-Fi was basically nonexistent, so no one really had Internet service there.

Family_with_children

4/10

Poor

08 Jun 2026

Christopher

2 star hotel listed as 4 star. A/c didn't work, very narrow spiral floors to the 2nd and 3rd floors.Very dated hotel, missing fire hoses, not toddler safe at all. Would not recommend at this price point for a hotel. A lot of stairs to climb if in the villas.

Family