Puerto Nuevo Baja Hotel y Villas

Mexico , Ensenada
PLAYA ROSARITO, Km. 44.5 carr. Libre Tijuana - Ensenada
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100 reviews shown

6/10

Pleasant

08 May 2026

Elsa

The restaurant options were limited, and the food quality was disappointing. The furniture was outdated and in poor condition, with some pieces visibly falling apart.

Partner

6/10

Pleasant

06 May 2026

Mauricio

Cushions had a dirty looking, too cold to be in the outside pool. Indoor pool over crowded an a lot of bleach smell like. For $25 dollars breakfast buffet per person it was kind of too much considering we didn’t go to stuck up our stomach with food. They had a party inthere We couldn’t sleep! We complained and they said, they had a party that got out of hand. I should have stick to $250 hotel I was planning on staying.

Family_with_children

2/10

Poor

04 May 2026

Joanna

If you want a place to relax this is not where you want to stay. They had live music/ karaoke Friday & Saturday night from 7pm-12am. Music was so loud we were unable to sleep both nights. You could hear the crowd cheering, screaming down the hall. We had no hot water had to shower my kids with cold water. The shower drainage had a very bad smell.. water was stuck. We will not be returning!

Family_with_children

4/10

Poor

02 May 2026

Pamela

First of all the pool closes at 9pm even on wknds No fridge inside the room for your leftovers or keep your water cold. Ice is not free or provided in the property, they want you to purchase it. There’s no AC in the rooms. The only good thing about this hotel is how close it is to puerto Nuevo restaurants 5 min walk !!! The view as well is amazing

Family

2/10

Poor

01 May 2026

Elizabeth

I don’t recommend this Hotel anymore it’s too expensive the amenities are the same all the time
The staff at the front desk they are very rude
Never stay in the villas it’s very uncomfortable specially the ones on the second floor

Family

6/10

Pleasant

30 Apr 2026

Silvia

This property needs to upgrade their furniture. Kitchen didn’t have any knives, no cutting boards so it make it very difficult to cook. The burners to cook sucked. Windows didn’t lock so didn’t feel to safe. View was amazing but I wouldn’t stay there anymore. This is definitely not a 8.2.

Family_with_children

8/10

Excellent

30 Apr 2026

William

Lovely hotel, close to everything.

Some rooms are better than others. Please check the room offered before moving in.

I visited during the week, but I’m certain the weekends are busy!

Partner

2/10

Poor

29 Apr 2026

Mario

WiFi is terrible there is no air conditioning

Partner

6/10

Pleasant

28 Apr 2026

Jesus

Old beat up looking sofa beds, old furniture enclosed pool smells bad. Not stroller friendly

Family_with_children

10/10

Exceptional

27 Apr 2026

Daniel

Good

10/10

Exceptional

26 Apr 2026

Jeniffer

Clean room

Family_with_children

10/10

Exceptional

26 Apr 2026

Eloy

excelent hotel nice views

Friends_and_family Family

4/10

Poor

22 Apr 2026

Daniela

I’m extremely disappointed with the condition of the room. The bathroom was not properly cleaned—there were feces smeared across the counter, which is completely unacceptable and unsanitary. The shower handle was also broken, making it difficult to use.

There was no air conditioning in the room, and when we tried to open the windows for ventilation, they were missing the screens/springs. This allowed mosquitoes to come inside, forcing us to keep the windows closed. As a result, the room became extremely hot and humid, making it very uncomfortable to sleep.

Overall, this was a very unpleasant and unacceptable experience. I expected much higher standards, especially when it comes to cleanliness and basic maintenance.

Family_with_children

10/10

Exceptional

21 Apr 2026

Javier

The hotel is very safe we have been stayed there many times! Parking is great! It's walkable to Puerto Nuevo lobster restraunts!!!

Family

10/10

Exceptional

19 Apr 2026

Oscar

The whole hotel was beautiful. It has so much to do. The small zoo and horse show were my favorite things to do.

Family

10/10

Exceptional

19 Apr 2026

Dalia

Clean, good location a lot of activities in the hotel. We loved it.
Staff was friendly and nice.

Family_with_children

10/10

Exceptional

18 Apr 2026

Miriam

Muy bonito todo y muy buen servicio al cliente

10/10

Exceptional

16 Apr 2026

Cesar

We had an amazing time. Rooms are clean. Service is amazing. Definitely going back in the future.

Family_with_children

8/10

Excellent

15 Apr 2026

Sandra

Hotel needs some upgrades. The view from our room was beautiful.

Partner

2/10

Poor

15 Apr 2026

Jose

Clean room

Friends

8/10

Excellent

14 Apr 2026

theresa

Lack of information for hotel amenities. After the fact found out about “live music”. Did not know where to get breakfast. Did not use pool area, weather not good, raining. Description for room said partial view. , we had a very nice view of grounds and ocean.

Partner

8/10

Excellent

14 Apr 2026

Jasmine

Good at restaurant was good. Had good outdoor amenities such as bonfires , small zoo and horse exhibit. Nighttime entertainment was lively but far away from rooms that you can still have a relaxing night without noise.

Family

10/10

Exceptional

12 Apr 2026

Cesar

Everything was amazing, we are glad we stood here in this Hotel. Drinks and

8/10

Excellent

11 Apr 2026

Leticia

Lugar muy bonito. Mu habitacion fur una Jr suite lo unico el sofa cama estate muy incomodo ya necesita uno Nuevo. Si regreso pero usaria una habitacion con doble cama. Disfrute mucho la musica en vivo en el bar del lobby.

8/10

Excellent

11 Apr 2026

Jose

It was nice. The only thing is that's there no A/C in every room. And when i booked it said it did. But they did bring us extra fans. Lot's of stairs next time I'll go for the first floor. But it was a greaat mini vacation.

Family_with_children

10/10

Exceptional

10 Apr 2026

Javier

Clean room and nice area

Partner

8/10

Excellent

10 Apr 2026

Jesus

Nice ocean view

Family_with_children

10/10

Exceptional

06 Apr 2026

Scott

Always a relaxing stay here. 2 pools and good grill food. Restaurant is average. There are a ton of good eating options nearby.

Family_with_children

6/10

Pleasant

06 Apr 2026

Shadab

Room was decent sized but had no AC and a window with no screen. Property was a little dated. Property location was good. Staff was friendly and helpful. Bathroom was old, didn't have toilet paper holder and it did not have a ventilation fan so it got very humid and smelly.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Diane

Excellent

Family_with_children

8/10

Excellent

04 Apr 2026

Geraldine

Yes

10/10

Exceptional

03 Apr 2026

Rochelle

I had such a beautiful stay at this hotel—honestly, it felt like a hidden gem. The Spanish-style interior design was absolutely stunning, with so many charming details that made the space feel warm and inviting. I especially loved all the greenery throughout the property—it gave everything a peaceful, almost magical vibe.

The landscaping was gorgeous, and having both an indoor and outdoor pool made it feel like a little oasis. Being right in front of the beach was the cherry on top—perfect for relaxing and enjoying the view.

I stayed in a corner room, which was super spacious and comfortable. It really elevated the whole experience. I also recommend dining at the hotel—the bar had a great atmosphere, and the food was genuinely good.

Overall, I had such a great time and would definitely recommend this place to anyone looking for a relaxing and beautiful getaway.

10/10

Exceptional

02 Apr 2026

Juan m

Good

Partner

10/10

Exceptional

31 Mar 2026

Lokesh

It was wonderful stay, the Villas are nice. Furniture is outdated but overall we enjoyed the stay

Family_with_children

10/10

Exceptional

30 Mar 2026

Alex

Wide selection of food for snaking, for meals, for breakfast and dinner. Wide variety of drinks

Family_with_children

10/10

Exceptional

26 Mar 2026

Rosie

Family

6/10

Pleasant

23 Mar 2026

Stephanie

Very nice and pretty place. Rooms don’t have mirrors and there was no hot water to shower

Family

10/10

Exceptional

22 Mar 2026

Jose

Excellent service

10/10

Exceptional

21 Mar 2026

Javier

Our room was clean! The staff are very nice and helpful! Both the indoor and outdoor pool have a jacuzzi next to them!

Family

10/10

Exceptional

18 Mar 2026

BRENDA

I really love this place this is my second time staying at this place

Friends

10/10

Exceptional

17 Mar 2026

Enrique Ruby

The Night show on the Bar WAS AMAZING

8/10

Excellent

15 Mar 2026

Pedro

Is a good locating just need some updates

8/10

Excellent

15 Mar 2026

sam

😎☝️ close to Puerto Nuevo lobster town walk distance good place to stay.

10/10

Exceptional

15 Mar 2026

jaime

Spa was relaxing

10/10

Exceptional

02 Mar 2026

NANCY

The villa was clean the staff was great very helpful

Family_with_children

2/10

Poor

20 Feb 2026

Julieta

We didn’t have hand towels, no wash cloths no tissues,no hair dryer,no iron. 🙄

Friends

8/10

Excellent

19 Feb 2026

Felicia Velazquez

Clean room, friendly staff and amazing views.

Family

10/10

Exceptional

19 Feb 2026

Martha

We had a great time.

Spa was awesome

Family_with_children

10/10

Exceptional

17 Feb 2026

Ronald

Great

10/10

Exceptional

17 Feb 2026

Sherrie

Very Friendly Staff! Beautiful Location!

Family_with_children

10/10

Exceptional

17 Feb 2026

April

great location. Secure site and plenty of things to do for the kids .

Friends_and_family Family

2/10

Poor

16 Feb 2026

Hassan

They told us breakfast not including but when we booked it was included

8/10

Excellent

16 Feb 2026

Maria

Clean room love the view

Leisure Partner

6/10

Pleasant

16 Feb 2026

Ruth

I got food poisoning which resulted with constant vomiting and the things offered online were not offered at the hotel. My room included free breakfast, but once I got to the hotel, they mentioned that offer ended three days before my check in.

8/10

Excellent

15 Feb 2026

Carlos

We are never disappointed when we stay here everyone is polite and professional. Our room must have been recently painted and new bedding also it was great. One concern i did want to say is there bar need some appetizers of some sort

Leisure Partner

6/10

Pleasant

15 Feb 2026

Erick

The room layout was nice, clean and had a mini fridge and microwave. however it was advertised as a garden view, Instead we faced the beautiful wall of the playground. It was very loud since the windows and doors didn't seal so you could hear everything happening. I think in a pinch I would stay here again. But as a getaway, make sure you get top floor or one of the other rooms

Leisure Partner

10/10

Exceptional

15 Feb 2026

Oscar

Room.was clean, but the tv was not Smart tv, good channels , Windows was hard to Open, pool was cold and not more towards more warm. Jazucui was great and the bar área was good too.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

delia

Yes

Friends_and_family Friends

10/10

Exceptional

12 Feb 2026

Kelly

We had an oceanfront villa that was perfect! The staff went above and beyond to decorate the room for our boys birthday. It had an extra cost but so worth it!

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Julio

Great hotel for family

Leisure Family

10/10

Exceptional

09 Feb 2026

Jorge

Great

Business Family

10/10

Exceptional

09 Feb 2026

Esli

nice

10/10

Exceptional

04 Feb 2026

Javier

Room was clean , staff very friendly! Pool and jacuzzi clean!

Leisure Partner

10/10

Exceptional

30 Jan 2026

Israel

The room was great and location amazing.

8/10

Excellent

24 Jan 2026

Roxana

Room was ok we stayed in a Villa . Im spoiled so expect updated everything.

Zoo was awesome. Indoor pool was excellent

6/10

Pleasant

24 Jan 2026

Maria G Perez

We loved our time here, but several things made the stay challenging—especially when traveling with an ADA guest.

There are many stairs with no railings, poor lighting at night, and very tight spaces, making it difficult for mobility, families, or luggage carriers. The property is not well suited for accessibility.

I booked a villa for 8, yet only received breakfast for two, which was misleading. Food options were very limited. Pool towels cost $10, and requesting fresh towels required exchanging dirty ones, which felt inconvenient. There was also no ice available.

The room was clean with plenty of toiletries, but no additional amenities or extras.

The property is beautiful, but due to accessibility issues and limited inclusions, it may not be the right fit for everyone.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

MIRELLA

Everyone was good, the room, the staff and the place is beautiful.

BUT too many stairs, no ramps, no elevators and the worst part of the stay was NO lighting outside of my room. It was super dark outside of my door, I tripped the first night, almost fell down the stairs. It’s very dangerous. Other than that, all was good.

Friends_and_family Friends

6/10

Pleasant

21 Jan 2026

Christopher Lee

This hotel is in a great area near the beach. Our favorite part is that it is conveniently located next to the Lobster Village. Improvement needs to be made in the checking in process. We waited in line for about 30 minutes and there was only 1 party ahead of us and two being helped at the counter. The rooms are descent and have a good shower pressure, but there was no heater/ac in our room, only a fan. We also had to ask for towels. In addition our room was in the 400s next to lounge, which is not a great idea if you are trying to get some sleep before midnight- there was a singer performing and we could hear it loudly in our room past midnight.

Leisure

10/10

Exceptional

19 Jan 2026

Maximina

You get what you pay for!

10/10

Exceptional

19 Jan 2026

Salvador

Yes

10/10

Exceptional

19 Jan 2026

Dolores

Awesome views! Friendly staff’

8/10

Excellent

18 Jan 2026

Eduardo

Nice room with a beautiful view. I just wish i could have opened a window to get fresh ocean breeze air.

8/10

Excellent

18 Jan 2026

Alma

Clean room and staff friendly

Leisure Family

10/10

Exceptional

09 Jan 2026

Gardenia

Only thing I didn’t like was that there was no heater

10/10

Exceptional

09 Jan 2026

VERA

YES

Partner

2/10

Poor

06 Jan 2026

Francisco

Room was dirty under bed and window had bottle caps and dirt. Also, there were no towels to shower.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

pascual

Nice hotel but alittle out dated.

Partner

8/10

Excellent

05 Jan 2026

Zoraida

room was great, staff was wonderful. the indoor pool water was dirty and had a bad odor.
overall stay was good.

Leisure Family

2/10

Poor

04 Jan 2026

Hipolito

They charged me extra $108. When I check in they didn’t have hot water. They didn’t have a remote control. They didn’t have clean sheets then you have no kind of breakfast whatsoever. Never coming back to this hotel.

Business_and_leisure Family

8/10

Excellent

03 Jan 2026

Edgardo

the property is very large and involves much stair climbing but THERE IS NO ELEVATOR SERVICE.
VERY DIFFICULT TO GET AROUND

There were NO towels in my room

Self

10/10

Exceptional

29 Dec 2025

Jenelyn

We loved our stay at Puerto Nuevo. Great staff and service. We will definitely go back again.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Jorge

Light went out twice within one day. Room was clean.

Leisure Family

6/10

Pleasant

29 Dec 2025

Ruben

Was not clean. It was noisy and beds were very uncomfortable

10/10

Exceptional

28 Dec 2025

Ober

Really good service

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Lizeth

Service was awesome we loved the indoor pool

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Rosa

It’s a nice and comfort place

Leisure Family

8/10

Excellent

24 Dec 2025

Manuel

Clean room, friendly staff. Love this resort!

Partner

2/10

Poor

22 Dec 2025

Manuel

This hotel is already very old and needs new restorations

Leisure Friends

10/10

Exceptional

18 Dec 2025

Adan

Everything was perfect and pleasant for my stay.
10 out of 10 👏

Business_and_leisure

8/10

Excellent

08 Dec 2025

Alejandro

The room was clean and overall hotel was clean. Enjoyed the live music and pool areas. My kids loved it, definitely coming back.

Leisure Family

10/10

Exceptional

30 Nov 2025

Abigail

Room was great for the basics, we had a great view of the beach but room didn’t have AC

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

David

Wonderful view, helpful staff.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Nancy Leticia

I love this place! Not super renovated but it has everything you need, it’s very and big and great for you to walk around and enjoy the beautiful ocean view. The kids play area was very cool too. We definitely plan to come back.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Paulina

It’s a great place to stay . I loved the ocean view . The food at the restaurant was delicious. If you have children they have a small zoo, playground and indoor swimming pool. The rooms are nice . They don’t have AC but when we went it was nice weather so it was ok .

Leisure Partner

8/10

Excellent

23 Nov 2025

Jonathan

Clean

10/10

Exceptional

21 Nov 2025

Gary

Breakfast was advertise free on the website however, the hotel said there was no free breakfast probably won’t stay there again ad advertise free breakfast and was told there’s no free breakfast

Business

6/10

Pleasant

18 Nov 2025

Marlene

The room was nasty dirty and rundown lights were not working in the bathroom it was dark overall it was not good

Leisure Partner

2/10

Poor

11 Nov 2025

Jessica R.

Unfortunately there was no hot water and a we killed two roaches.

8/10

Excellent

10 Nov 2025

Ruben

Window wouldn’t close all the way. No climate control in the rooms at all. It was a bit cold with no heat in the room. I noticed no AC either although not needed.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Jenny

Excellent