Name: The Grey Gull Hotel
Address: Glenburn Road, Lochgilphead, PA308EU, GB

6/10

Pleasant

02 Aug 2026

Derek

Check in was awful. I had to look for someone who was not at all welcoming.

Outside of hotel does not look great. Several window frames in dire need of attention. Room itself was spacious with lovely view over the loch. Only downside was that we were on the ground floor on direct route between car park and main entrance. Curtains were too heavy for the rail and missing a few hooks. So not easy to draw fully, so privacy was a minor issue!

En-suite had been recently refurbished and looked good….but…..when we went in we met a basin on the floor. We naively thought housekeeping had left it. But soon discovered it was to catch water dripping from the extractor. Ceiling bulged and other drips were evident. Overhead light switch was taped off but fortunately there was a light for the mirror. Taps were needing tightened and leaked water every time you used them. Cistern took ages to refill and very noisy. We should at least have been warned!!

No one again at check out!

Location of hotel was excellent with lovely views across the loch. We were on “room only” basis so cannot comment on food. We might have had dinner on our first night but were told it was cash only as their card machine wasn’t working.

This hotel has a lot of potential but needs major investment. Externally in particular and they seriously need to improve reception. It doesn’t not take much to welcome someone to your hotel and be there when you leave! Fortunately we had paid in advance!!

4/10

Poor

30 Jul 2026

Alison

The rooms seemed okay until we moved back the duvet and found stains and dog hairs the duvet itself was very badly stained we went and told the guy on the desk who didn’t care he took the duvet away to change it but came back with an even worse one

8/10

Excellent

29 Jul 2026

Stuart

Lovely clean room, we didn't get a Loch view which was a shame but that's how it is.
Room was ideal for our overnight stay
Bed was comfortable but strangely small for a \"double\" bed
The one disappearing thing was the lack of plugs in the room, there wasn't one anywhere near the dressing unit, where my wife would of used her hairdryer and straighteners, even with the extension lead we brought, she ended up sitting at the window with a shaving mirror. Not ideal.

8/10

Excellent

26 Jul 2026

matthew

Very basic hotel but very nice location. The restaurant staff is very kind. Rustic coastal town. Loved our time there.

4/10

Poor

25 Jul 2026

Jon

Sad, this hotel needs investment. Staff were trying but nothing really positive to work with. Some really bad design decisions resulted in a patched up and botched interior. Some of the worst tiling I have ever seen!

We avoided dinner which was detailed on a small and dark tartan menu. Instead do to a local bake house. We endured 2 breakfasts. The second offering nothing pleasant to eat... Incipid poached eggs on a bland dry muffin and flourescent hollandaise with an unpleasant taste... Quite the worst tea and coffee from a flask!

None of the systems worked... Check in was confusing with no clear messages. Water in reception but no cups. A bar with mostly empty fridges which did not stock the local brewery's bottled ale. Horrible background music the gaps of silence...

At breakfast, self service but not for toast and not tea or coffee despite flasks left out. Single staff member could not cope. Wrong orders seemed prevalent. Croissants but no side plates, yogurts appeared in small numbers but no spoons. Milk jugs on the table but no milk in them... I mean it just goes on...

I will be honest I have stayed on worse hotels and potential to be great and quirky is there but there is no vision and no investment and I'm sorry for future guests and current staff.

8/10

Excellent

25 Jul 2026

Ian

Newly refurbished rooms, and helpful friendly staff but hindered a bit by a language barrier. Some snagging needed ... a window would not close.

6/10

Pleasant

22 Jul 2026

Alex

They don’t do a 4 person family room, despite it being advertised on Expedia. No solution was offered and our son has to sleep on the floor.
Evening food and breakfast was nice.

4/10

Poor

20 Jul 2026

Sharon

Worste hotel I have ever stayed in.the staff were worse than useless.the food wos terrible.would not recomend this hotel to anyone.strong smell of dampness through out the whole building.very run down.

Partner

8/10

Excellent

18 Jul 2026

Susan

Comfortable small room. Window didn't shut. Restaurant was nice. Very small thin towels. Bathroom nice.

Partner

2/10

Poor

05 Jul 2026

Iain

Worn out hotel and very unhelpful staff.

Friends_and_family Friends

4/10

Poor

01 Jul 2026

Isla

The hotel had the most beautiful views and you could see that they had tried to do some work on the rooms but the public areas needed work and were actually quite dangerous. There is a door that when you open it has an immediate step that we very nearly had an accident with. There was a smashed door . The WiFi password wasn't written in the room so had to go to the desk again for it. The box for your key was broken and the front fell out. The staff seemed very unimpressed or interested in their job. The mattress had springs that dog right into your back.
Top tips to the hotel to improve - change the name.
- take the restaurant menu and put a Scottish favourites menu in. Italian Scottish fusion doesnt work.
- get rid of the powdered eggs from breakfast and go to fresh.
- remove this door on floor 2 it's dangerous with the step.
- replace mattresses
- give the place a deap clean from top to bottom.

The location and view gives you a potential gold mine but it needs a lot of world and tlc.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

David

Dinner was fabulous, beds comfy and pet friendly. Rooms were nicely decorated and the sauna in the room was brilliant. Staff were very friendly and helpful.

Pet

4/10

Poor

20 Jun 2026

Wendell

Staff was horrible. No or wrong info and knocking on the door in the middle of the night for no reason. ( the guy didn’t answer when asked ).

Partner

10/10

Exceptional

11 Jun 2026

Sue

Was so nice laid back and friendly the staff were superb will be going again

Partner

4/10

Poor

07 Jun 2026

Holly

We stayed in the sauna room which was recently refurbished, staff were incredibly rude and inattentive, food was microwaved ready meal at best. The room itself was fine, shower was broken. The sauna was nice although it smelled incredibly unclean. I definitely would not recommend staying here. 0 atmosphere either. Also the hot tub was broken which was not communicated to us until we arrived honestly AVOID.

Partner

8/10

Excellent

02 Jun 2026

Sue

We had a great 2 night stay. The entire staff was fantastic. The food was very good. I would definitely stay again. The price was fantastic also.

Friends

4/10

Poor

27 May 2026

Jon

Really run down. In our room, the shower attachment distinegrated, the bathroom fan did not work, the toilet seat was broken, the electric face plate for the towel rail was smashed, the bathroom door had had 2 big holes filled, the carpet was stained. The entire hotel is run down and needs a full refurbishment. Outside, the beer garden has a fake rolled out lawn, cut badly around the edges with trip hazards. Avoid the restaurant. I ordered steak pie and mash. What I got was some meat in a dish with a puff pastry lid placed on top, a spoonful of mash that looked like it had been sitting around and a splodge of over-boiled frozen vegetables.

Partner

4/10

Poor

26 May 2026

Dorothy

Staircase to rooms leaves a lot to be desired. Very old and dirty. The room was very small, claustrophobic! Terrible smell from the carpet (old dog smell) kept me awake at night despite the window wide open. Breakfast was poor. Low quality products not well cooked. The setting is beautiful but sadly the standard of upkeep outside and in does not do the area justice. On a positive note the staff were very nice and helpful and restaurant dinner was lovely.

Friends

6/10

Pleasant

24 May 2026

Jan

The room was very small with barely any room around the double bed. I was travelling solo but it would have been very squashed for 2 people. There was a peg for handing but only 2 wooden coat hangers and I wire hanger. A huge TV was stood on the dressing table which completely blocked the view of the loch and meant that there was little space to put anything!
Staff were very helpful and pleasant. There was a problem with the boiler but alternative arrangements had been made which was fine.
Breakfast was good.

Self

8/10

Excellent

17 May 2026

sandy

Despite some negative reviews we found our room recently refurbished clean comfortable with the bonus of our own Sauna,
Food was fresh and very nice
Staff and Management very friendly and helpful which helped make a very nice stay

Partner

10/10

Exceptional

17 May 2026

Lindsay

We had a lovely experience at the Grey Gull. The staff were helpful and accommodating, and the breakfast was delicious. Highly recommend!

Friends

8/10

Excellent

11 May 2026

Edward

Really enjoyed our stay at The Grey Gull Hotel. The hotel is a little dated in places, but our room was clean and spacious with a nicely renovated bathroom. Staff were incredibly friendly and welcoming, including with our dog. Food was tasty and reasonably priced too. Great value for money and we’d stay again.

Partner

10/10

Exceptional

03 Mar 2026

Alexandra

Our Dog was welcomed. Very friendly and approachable staff, our room was as expected clean and exactly what we required as being disabled, on the ground floor and a walk in shower. We had no problems getting there, and being there, staff were excellent and attentive,
Especially Gavin GM. Dale HM, and Pete the Executive Chef. Other staff were friendly and helpful too.
We had a great stay.

Pet

10/10

Exceptional

28 Feb 2026

fiona

Staff were very welcoming ,Had a lovely meal and we enjoyed the quiz night

Partner

8/10

Excellent

23 Nov 2025

Vernon

Room looked really tired, paint flaking off walls, carpet stained

Business

2/10

Poor

15 Oct 2025

Mike

Tired hotel run down

My tv did not work when reported to staff basically said nothin they could or wanted to do.
Bar an resteraunts like a school canteen. Staff not bothered

Business

8/10

Excellent

08 Oct 2025

Marie

Excellent food and staff

8/10

Excellent

05 Oct 2025

Margaret

The breakfast was lovely and catered for Gluten free. Staff were polite, knowledgeable and available

Partner

6/10

Pleasant

20 Sep 2025

Carlie

The rooms were okay for a one night stay, however they need refurbishment, as they are dated and some things no longer work.
The staff were friendly and served the purpose for us, as it was a last minute booking.

Leisure Partner

2/10

Poor

08 Sep 2025

Yvonne

Beautiful location, fast and easy check in and the food was nice. The staff were pleasant and provided a speedy and efficient service.
However it was let down by the rooms which were filthy and covered in cobwebs. Dirty toilet brushes adorned the bathroom, the shower was covered in soap scum and moldy silcone with filthy tiles. The sea view in the room was totally obscured by a large TV sat righ in front of the window. The room was so small you almost hit the bed with the door as you opened it and the bathroom no bigger than a coat cupboard. The matress on the bed was well worn and the pillow cases torn. The towel in the bathroom was threadbare and the curtains were not big enough to cover the window and half hanging from the rail. The windows were filthy which obsecured the beautiful views outside. The door to the bathroom didnt have a lock and was peeling. In the stairwell there were lose cables, torn and dirty caprets and water damage that had grown mushrooms. Not sure there was appropriate fire safety equipment and the wiring looked in need of updating. The wifi was poor and there was a very limited range of TV chanels. The entrance way is covered in weeds and unkempt. The hot tub is located in what can only be described as a bin store, next to the large bin and empty beer barrels, entirely unappealing.

Leisure Family

6/10

Pleasant

07 Sep 2025

Jodi

We were desperate for a place to stay for the night , otherwise we would have left after visiting the room

The Inn had seen better days

The carpet was dirty , the room felt greasy

A very large tub sat in the bedroom , with 2 large ice buckets - maybe it was once a honeymoon suite ?

The room was advertised for 4 sleepers - it was not. They placed a cot on the floor for our teen son.

The best part of the experience was the morning breakfast , nicely serviced by friendly staff and a hearty breakfast

10/10

Exceptional

16 Aug 2025

Majid Ali

Excellent hotel to stay in Lochgilphead.. a touch expensive but better compared to other hotels in the area. We had a good stay

Friends_and_family Family

8/10

Excellent

08 Mar 2025

Fiona

First time vicit

Enjoyed our one night at this hotel . Staff were fantastic . Very pleasant and we felt comfortable to ask if we needed anything . Room was a little cool but had a heater which could be used if needed . Bed was comfortable . Food was lovely .

Partner

8/10

Excellent

21 Feb 2025

pip

Its ok

Business

6/10

Pleasant

21 Feb 2025

Robert

Little disappointed 😔

The hotel is old but could do with a little maintenance i.e. towel radiator in bathroom not working, lightbulbs missing and could really do with a clean up around skirtings and around the entrance to the hotel.

Partner

2/10

Poor

20 Feb 2025

David

Sadly booked rooms for a couple of nights in February. Rooms were freezing, reported and nothing changed for 2nd night. Shower in room 1 also ran cold water only. Shower in room 2, was not a shower! Only a trickle of water came out. We will not book again.

Business

4/10

Poor

06 Sep 2024

Verified traveler

Could do better.

This is a tired hotel that is trying to do its best. Lovely location on the loch and gives easy access to places of interest. Reception is not covered from late afternoon and in the morning, there is a phone number to use in case of emergency. Food ok. If you have pets with you be prepared to be a 3rd rate guest. Table not laid out for you, the only tables to use are at the entrance to the guest lounge or next to the swing doors to the kitchen. So not a relaxing time. We were there for 2 nights, and our room was not serviced after our first night. Not what i would expect for a three star hotel. I would suggest you check out other hotels in the area, for a few £s more we could have stayed at Stonefield castle, a few miles down the road set in its own grounds!!! We live and learn!@@

Partner

10/10

Exceptional

31 Aug 2024

Verified traveler

Comfy hotel!

Had an overall great stay! Very clean and nice staff. The only thing that’s negative worth mentioning was that it took a very long time to get hot water in the shower and the tub. And after the hot water was running in the tub there was no way to get the cold water running. Except for this, a comfy bed and nice breakfast made this a nice stop along the way.

Partner

2/10

Poor

05 Aug 2024

Neil

Building is run down. Service was poor.

Friends_and_family Family

6/10

Pleasant

02 Aug 2024

Ravinder

We were there for 3 nights. Room was clean but way going to restaurant was disgusting, carpet is muddy. There was no hot water in the bathroom/toilet, had to use tap ice cold water for freshen up in the morning, informed to staff said they can't do anything the engineers will come after 12 noon. Rooms are very noisy can hear even toilet flush and jumping and all from other rooms

Leisure Family_with_children

2/10

Poor

18 Jul 2024

Julian

horrible hotel experience

very bad experience and horrible rooms, i had to leave the next day and drive back home, my holiday was ruined and i dont wish anyone should visit this hotel

6/10

Pleasant

16 Jul 2024

margaret

Enjoyable stay at Grey Gull Hotel

The Grey Gull Hotel is an old building and requires much renovation. However our bedroom was large, clean and we enjoyed our one night stay. The staff are all very pleasant and helpful. Would certainly return especially at the price it is at present.

Partner

4/10

Poor

15 Jul 2024

Iris

The bed was uncomfortable: springs could be felt, with slanted (unleveled) to one side, hot water took 16 min. to warm up- never hot, weird whole in ceiling in bathroom. Staff super nice and safe location.

Family

10/10

Exceptional

10 Jul 2024

Verified traveler

Friendly comfortable hotel

A comfortable friendly hotel in a super setting
Kind helpful young staff
I hope to stay there again

Self

6/10

Pleasant

02 Jul 2024

margaret

Great place for an overnight stay

It is an old hotel which needs a lot of work doing to it. However our bedroom was spacious, had been updated, had everything we needed and was very clean and the B&B price per room was mist reasonable. The breakfasts were very good, and a lovely view of Loch Fyne from the dining room. All the staff we spoke to were very welcoming. Would certainly come back again if looking for accommodation in Ardrishaig.

Partner

6/10

Pleasant

01 Jul 2024

Daniel

Room was clean. Restaurant staff was kind and courteous. However, there was no hot water in the room, and the front desk was unattended. After a long travel day, the expected hot shower was not realized.

Leisure Family

4/10

Poor

04 Jun 2024

Bryan

Needs money thrown at it!

Leisure Partner

8/10

Excellent

02 Jun 2024

Mr G L

Great stay

Room was absolutely massive and bed was super comfy. Only downside we had was that the hot water took forever to get to a decent temperature and it wasn’t really all that warm but just had to go for it really so probably take a mark off for that. Other than that though thought the room was perfect.

We had dinner in the restaurant and it was absolutely tremendous 10/10. Actually the second time we’ve ate there and never had any faults with the quality of the food.

One other downside and it’s not really that much of an issue personally but can see it being for others is that the place appeared to be severely short staffed so there was often a long wait for drinks and all that but like I say not really an issue for us and we were happy enough to wait.

Would be more than happy to stay here again.

Partner

4/10

Poor

02 Jun 2024

Bob

Auto shower ie leak in this weirdly designed room

A shame as the restaurant wasn't working when we arrived and no one in / around reception.

The car park can be very busy, so get there early.

The room had a water leak coming down from upstairs and leaking down to the doorway to our bathroom.

The main room door kept rattling like someone was trying to get in during the night, so we had to prop it closed with the ironing board.

Next the dressing table, had a very short stool so very impractical and really needs a chair.

The bedside lamps, do work, but you have to get out of bed, stand up and then reach for them, why they were put at that height, well, there was bound to be a reason.

The bathroom has been re-tiled, but they skipped the snagging prt and it's just not finished

And watch out for the trip hazard for the carpet strip between the room and bathroom, it was lose and a trip hazzard.

Partner

4/10

Poor

01 Jun 2024

Bob

Auto shower ie leak in this weirdly designed room

A real shame here with this hotel, we received an email in advance of staying inviting us to the grill that evening and to be honest it sounded good.

When we arrived, well this is when strange things started
To begin with no one on reception, a note to call the emergency number, but only an out of hours number listed.
Off to find someone, anyone and finally found a couple of gents in the restaurant who looked like a startled rabbit in the headlights, who then called back for a nice lady to come and look after me. Turns out she was housekeeping but had been landed with a host of extra responsibilities (really does deserve being recognised for that Extra work), so checked in and informed the grill wasn’t working due to lack of gas!? Anyone someone was coming later and they will get it sorted, fingers crossed
The car park seemed to be drastically under available and it was like a crazy parking game trying to find somewhere
Short of space now, so we had water come thru when the room above was having a shower, the door rattled at night so ghosts were trying to get in, the dressing table assumed you had very short / no legs, whilst to turn off the bedside lights you had to stand up out of bed. Really incredibly badly designed room & we had to use the ironing board to prop the door shut to stop it sounding like someone/thing was trying to get in.
Whoever designed this room but have been smoking something really unusual. The finishing around the tiles was skipped during snagging

Partner