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Mercure Cayenne Royal Amazonia Hotel

Cayenne · French Guiana

45 Rue De L Ara Bleu Route De Za PhirView location

8.4/10Excellent200 Reviews
Cleanliness8.8/108.8
Service8.2/108.2
Comfort9.0/109.0
Condition8.6/108.6
Neighborhood7.0/107.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Cayenne Royal Amazonia Hotel

Located in French Guiana, the Mercure Cayenne Royal Amazonia hotel offers a host of amenities, including a bar lounge, two restaurants, a spa with hammam, hot tub and beauty therapist, a fitness room, a swimming pool and 8 meeting rooms for seminars and b anquets.

With 134 spacious rooms including 19 Superior Rooms and 18 Suites, the Royal Amazonia charms guests with its subtle blend of modern décor, high-quality equipment and refined atmosphere with oriental accents.

Read more about this hotelShow less

When you stay at Mercure Cayenne Royal Amazonia Hotel in Cayenne, you'll be near the beach, within a 5-minute drive of Cyno Garde and Botanical Gardens. This family-friendly hotel is 1.2 mi (1.9 km) from Montjoly Beach and 1.8 mi (2.9 km) from Cayenne Hospital.

Make yourself at home in one of the 134 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 6:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Property Registration Number FR93602036444
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    French

    Spanish

Nearby attractions

Montjoly Beach 1.8 km / 1.1 mi
Cyno Garde 2 km / 1.3 mi
Botanical Gardens 2.3 km / 1.4 mi
Cayenne Hospital 2.9 km / 1.8 mi
Musée des Cultures Guyanaises 3.5 km / 2.2 mi
Association Chou Ai 3.5 km / 2.2 mi
Musée Départemental 4.1 km / 2.5 mi
Place des Palmistes 4.1 km / 2.6 mi
Musée Alexandre-Franconie 4.1 km / 2.6 mi
Place Des Amandiers 4.1 km / 2.6 mi
Tourism Office 4.2 km / 2.6 mi
Fort Ceperou 4.4 km / 2.7 mi
Grand Matoury Nature Reserve 6.1 km / 3.8 mi
Fort Diamant 6.1 km / 3.8 mi
Sentier du Rorota 10.9 km / 6.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 134
  • Number of floors (main building): 3
  • Suites: 18
  • Accessible rooms: 9
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
Show 29 more facilities & services
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • NewspapersExtra charge
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Bar
  • Restaurant
  • Poolside snack bar
  • Banquet hall
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Audio-visual equipment rental
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Children’s swimming area
  • Children playground
  • Turkish bath (hamam)
  • Spa treatments
  • Breakfast
  • Snacks
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC DOUBLE BEDRoom • CLASSIC DOUBLE BED • 1 Bedroom • 5 m²ROO.AS-DB
    Room CLASSIC DOUBLE BEDPhoto unavailable5 photos

    Mercure Cayenne Royal Amazonia Hotel

    Room CLASSIC DOUBLE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-DB

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC WITH BALCONYRoom • CLASSIC WITH BALCONYROO.AS-BL

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    Room CLASSIC WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB-1

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSIC • 1 Bedroom • 5 m²DBL.AS
    DOUBLE CLASSICPhoto unavailable4 photos

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE CLASSIC

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH BALCONYSINGLE • WITH BALCONYSGL.BL

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    SINGLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST
    TWIN STANDARDPhoto unavailable2 photos

    Mercure Cayenne Royal Amazonia Hotel

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC WITH BALCONYDOUBLE • CLASSIC WITH BALCONY • 1 Bedroom • 5 m²DBL.AS-BL
    DOUBLE CLASSIC WITH BALCONYPhoto unavailable3 photos

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE CLASSIC WITH BALCONY

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-BL

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 5 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable6 photos

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE WITH DOUBLE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 5 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable4 photos

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS-1

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BUNK BEDDOUBLE • BUNK BEDDBL.BK

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    DOUBLE BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMS • 2 Bedrooms • 5 m²SUI.B2
    SUITE TWO BEDROOMSPhoto unavailable6 photos

    Mercure Cayenne Royal Amazonia Hotel

    SUITE TWO BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Mercure Cayenne Royal Amazonia Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Cayenne Royal Amazonia Hotel

8.4
Excellent
200 Reviews
Cleanliness
8.8 /10
Service
8.2 /10
Comfort
9.0 /10
Condition
8.6 /10
Neighborhood
7.0 /10
Amenities
8.2 /10
75 reviews shown
6/10
Pleasant
18 Mar 2026
Stefan
Restaurant was okay, not a lot of options.
Massage was great
Friends_and_family Family
6/10
Pleasant
16 May 2025
Luis
Never go back
Business Self
10/10
Exceptional
14 Nov 2023
Prabhjot
Was there for one night only. For that the experience was good. Had to wait for over 2 hours to get dinner, the hotel kitchen was full. No options to dine out on a Sunday night either so had to bear the long wait. Plenty of amenities and spacious and comfortable room.
Business Self
8/10
Excellent
22 May 2017
Verified traveler

Great hotel in French Guyane

Overall a good option for a stay in Guyane. Well located, good food, good AC in the rooms, good wifi speed, and friendly staff; however, I wished they had more resources to help people who don't speak French (like car services and recommendations)
6/10
Pleasant
17 Feb 2017
Everett

Clean but spotty amenities

The hotel is nice and the staff is friendly. Nonetheless, when I checked in I was told the WiFi was down and would be up in about an hour.\" Later that day it was going to be up \"tomorrow.\" Three days later I checked out without having access to WiFi--and no business center. The second night I was there the Hotel booked both its restaurants for a private party, without telling the guests. They also shut down rtoom service for the night so ,,, no food. The hotel is away from the downtown and there was no option within walking distance. Hungry night. Also, when it rained the satellite dish went out -- no TV.
8/10
Excellent
26 Jun 2026
SHLOMI SHLOMO
Hotel looks nice.
Rooms are comfortable and initially looks clean too, but after using the bathroom, noticed hair next to the sink, and I have no hair, so it was not from me…
After eating sushi in the restaurant, got serious stomach problems, which I haven’t recovered yet.
Self
10/10
Exceptional
24 May 2026
Romuald
rien a rajouter séjour agréable
Self
10/10
Exceptional
20 May 2026
Jorge
Chambre propre et petit déjeuner parfait
Business
10/10
Exceptional
14 May 2026
Christine
Ras
8/10
Excellent
11 May 2026
Marlene
Dommage qu’il faille attendre midi pour commander un verre au bar ou à la piscine. Mais dans l’ensemble c’était très bien
6/10
Pleasant
04 Apr 2026
Emmanuel
Personalen verkar inte kunna genomföra någonting eller besvara någon fråga utan att ta dit managern… märklig typ av ledning där INGET ansvar verkar delegeras.
Hela anläggningen saknar känsla för gästvänlighet och vad kan vara behagligt för gästerna. Känns lite som ett statligt hotel i Ryssland på 80-talet
8/10
Excellent
27 Mar 2026
jean-christophe
Très bon petit déjeuner
Self
8/10
Excellent
13 Mar 2026
Jorge
Chambre propre, personnel au petit déjeuner à l’écoute.
Self
8/10
Excellent
04 Mar 2026
Fanny
Parfait pour business
Self
6/10
Pleasant
25 Feb 2026
Jacob V
Nice room and general facilities, and also a large pool area, but there was no shade / umbrellas and no pool bar.
Self
10/10
Exceptional
21 Feb 2026
Nesrine
Un personnel accueillant et très bonne localisation
Business
10/10
Exceptional
24 Jan 2026
Bertrand
Chambre très propre
Personnel très accueillant
Business
6/10
Pleasant
23 Jan 2026
Michal
Hôtel qui vieillit mal… Trop chère pour ce que c’est…
10/10
Exceptional
22 Jan 2026
Ceyhun
Cayennne best hotel
Partner
6/10
Pleasant
19 Jan 2026
Cliff
- Trop d’appareils défectueux en salle de fitness
- Places de parking insuffisantes quand il y a des événements
- Et surtout : les chambres ne sont pas assez insonorisés. La musique forte devient gênante.
Partner
10/10
Exceptional
07 Jan 2026
Romuald
Plateaux repas sales sur le palier
Désagréable
Self
10/10
Exceptional
07 Jan 2026
Romuald
Chambre impeccable
Le bémol reste les plateaux repas sales sur le pallier
C’est désagréable un tel spectacle lorsque l’on sort ou rentre dans sa chambre pour un hôtel de ce standing
Self
10/10
Exceptional
07 Jan 2026
Romuald
Oui
Self
8/10
Excellent
30 Dec 2025
BALTHAZARD
Chambre impeccable et personnel charmant.
Leisure Family
8/10
Excellent
09 Nov 2025
ANDREA
Buen hotel
Business
8/10
Excellent
07 Nov 2025
Hortence Bidjai
Het personeel was erg attent, behulpzaam en vriendelijk. (behalve de mevrouw die bij t ontbijt eieren bakte) de kamer werd dagelijks schoongemaakt maar ik heb 7 dagen in hetzelfde bedlinnen geslapen. Dit is natuurlijk niet hygiënisch vooral als dat bij iedereen zo aangepakt wordt!
Leisure Self
6/10
Pleasant
24 Oct 2025
carl
Il faut réaménager l'hotel, beaucoup de potentiel mais accueil médiocre, finissions en mauvais état, une alarme déclenché dont s'avérant fausse alerte, bréf, dommage d'hotel
Business
10/10
Exceptional
29 Sep 2025
Julien
Vraiment rien a dire de plus que excellent !!
Le sourire et les attentions sont là , le cadre est beau et calme
Business
10/10
Exceptional
24 Aug 2025
Romuald

Petit déjeuner et hygiène

Le petit déjeuner est de moins bonne qualité en l’occurrence les jus de fruits, c’est de la poudre diluée de mauvais goût
Il y a de gros efforts à faire sur la gestion des plateaux repas en chambre que l’on retrouve dans les couloirs
C’est fort désagréable pour un hôtel de ce standing
Self
10/10
Exceptional
02 Jun 2025
Bianca

I had the opportunity to stay at the Mercure Cayen

I had the opportunity to stay at the Mercure Cayenne Royal Amazonia Hotel, and it was a very positive experience overall.

The hotel is modern, clean, and well-located, making it an excellent base for both business and leisure travelers visiting Cayenne. The staff was attentive and courteous, and most spoke both French and English, which made communication smooth.

The rooms are spacious and well-equipped, featuring comfortable beds, strong air conditioning, and amenities such as a minibar, safe, and a large desk. The bathrooms are modern and clean, with good water pressure and hot water available at all times.

The Wi-Fi worked well throughout the property, including in the rooms, which was important for my work. The breakfast buffet offered a good selection of fresh fruit, breads, pastries, and hot items — a nice mix of local and international options.

One of the highlights was the pool and spa area, which provided a great space to relax after a long day. There’s also a fitness center and an on-site restaurant with refined dining options.

A minor downside is that the hotel is a bit outside the city center, but taxis are available and the area is quiet and secure.

In summary, the Mercure Royal Amazonia stands out as one of the best hotel options in French Guiana — modern, clean, comfortable, and with great service. I would definitely stay here again.
8/10
Excellent
29 May 2025
Alexandra
Ok
Business
10/10
Exceptional
23 May 2025
LERYCHARD
Propre
Personnel agréable
Décoration et entretien partie commune assez moyen
Business Self
8/10
Excellent
13 Apr 2025
Verified traveler

Cda séjour

Séjour Affaires
Hôtel Mercure propre confortable situé dans en endroit calme sans bruit
Je séjourne tous les ans depuis 4 ans
2 restaurants un cuisine asiatique sushis et l’autre traditionnel
Employés attentionnés
Je retourne
Business
10/10
Exceptional
06 Mar 2025
Sophie
Un des plus beaux hôtels de Cayenne. Loin des trafics le matin. Très bonne accessibilité.
Business Family
4/10
Poor
07 Aug 2024
Romuald
Plateaux repas sale à même le sol dans le couloir
C’est fort désagréable
Self
10/10
Exceptional
07 May 2024
Jacques Patrick
Hôtel propre et digne d'un 4 étoiles.
Le personnel est à l'écoute et prend soin de ses clients.
Je recommande vivement et je reviendrai.
Business
8/10
Excellent
10 Apr 2024
Verified traveler

cda affaires

Hotel bien personnel attentif
ensemble de l'hôtel bien
La Brasserie pourrais etre mieux
Le Sushi tres bien
je retourne
Business
10/10
Exceptional
02 Mar 2024
Miguel
Très bonne hôtel, super piscine, le personnel au top. Suggestions manque de poisons au petit déjeuner et de sans gluten.
Business
10/10
Exceptional
07 Feb 2024
Johannes Wilhelmus
Weinig Engels
10/10
Exceptional
19 Nov 2023
Solange
The nice paintings on the walls and the reception. Rooms are very nice and comfortable. However, the service at the restaurant was horrible as they took 30 minutes to attend to us and we waited 1h to get the food...
Business
2/10
Poor
07 Nov 2023
WILLY
Cafard dans le lit
Leisure
6/10
Pleasant
28 Apr 2023
Max

es könnte vieles besser gemacht werden

Eigentlich ist es ein sehr schönes Hotel. Während zwei Tagen funktionierte weder die Klimaanlage noch hatte es warmes Wasser. Der Service an der Reception ist sehr gut, jedoch im Restaurant hoffen die Kellner bei jedem Gäst, dass er wieder geht, ohne etwas zu bestellen. Wir waren, wie schon im letzten Jahr, sehr enttäuscht.
4/10
Poor
12 Oct 2022
Ophelie
Le confort et le visuel général de l’hôtel
Partner
8/10
Excellent
29 Aug 2022
levasseur

Séjour professionnel

Habituée de cet hôtel pour mes déplacements professionnels, bonne qualité de service
Business
10/10
Exceptional
15 Jul 2022
Verified traveler

Voyage d’affaires - 3 nuits

Séjour agréable. Personnel accueillant et professionnel. Room service rapide.
Business
8/10
Excellent
13 Feb 2022
Franck
Calme tranquille
Partner
10/10
Exceptional
26 Dec 2021
Verified traveler

Super !

Séjour très agréable et le personnel à l'écoute. Bon emplacement de chambre, très propre. A refaire très bientôt !
Self
10/10
Exceptional
04 Nov 2021
Alban
Hôtel vraiment bien situé à cayenne et surtout personnel charmant.
8/10
Excellent
27 Oct 2021
Verified traveler

Hôtel agréable mais vivement un peu de concurrence

L'hôtel est bien situé , mais beaucoup de points à améliorer :
- 4 coussins transat extérieur alors qu'il y a 20 transats extérieur
- propreté et odeur du jacuzzi laisse clairement à désirer
- aimabilité du personnel ( sauf 1 ou 2 personnes très gentil )
- qualité des repas plus que moyen au vu du tarif proposé ( un coca zéro à 6€ pour vous donner une idée )
- ne demander pas des infos sur quoi visiter , horaire de lancement des fusées ou autres infos locales, l'accueil ne sert à rien et Internet sera votre ami .
- petit déjeuner à 30€ ( oui oui vous lisez bien ) , il est bon mais on est pas au champs Elysées de Paris ...
- Tout est fait pour les compagnies aériennes mais pas pour les autres clients( fauteuil confortable réservé aux compagnies et des sièges normaux pour les autre clients ) , possibilité d'etre servi au bar pour les compagnies mais pas pour les autres . L'hôtel ne doit pas oublier qu'ils ne tournent pas que pour les compagnies aériennes ..

Business
4/10
Poor
15 Jul 2021
Jérôme

Bof pour le prix

Hôtel avec service très médiocre , pas de vidéo à la demande fonctionnel , nécessite d’appeler plusieurs fois le restaurant pour relancer le passage dans la chambre
Service très médiocre pour un prix si élevée comparer à un standing hôtel international
Partner
8/10
Excellent
21 Jun 2021
Verified traveler
Excellent accueil et propreté de chambre
Leisure Partner
8/10
Excellent
07 Apr 2021
Charlotte

Hôtel agréable

Très bel hôtel, chambre et espaces communs très propres.
Lit très confortable. Personnel agréable, souriant et professionnel.
Seul bémol : le restaurant \"La Brasserie royale\" : manque total d'organisation en cuisine et en service, trop d'attente, trop d'erreurs,...
Partner
8/10
Excellent
25 Mar 2021
Jean-Yves
Très bien
Friends_and_family Family
8/10
Excellent
10 Mar 2020
Mangin

Séjour professionnel

Prestations au niveau, personnel aimable, grande chambre
Business
8/10
Excellent
26 Feb 2020
zhenjie
旅馆不错,但是真的不干净, 床单上有头发,餐厅杯子真的很脏
Friends_and_family Family
10/10
Exceptional
03 Nov 2019
daniel

A recommander

Super, personnel sympathique. Buffet de petit déjeuner très bien.
Friends_and_family Family
10/10
Exceptional
29 Sep 2019
Nevyn David
Estaba enfermo se preocuparon mucho me atendieron muy bien y colaboraron tomando en cuenta que no podía caminar
Felicitaciones
Business
8/10
Excellent
10 Aug 2019
Miguel

BIEN, peu mieux faire.

Chambre très bien, manque de professionnalisme de certain, le petit déjeuner correct, le barman pas aimable sauf le 08. matériel de salle de sport en panne, jacuzzi en panne. Pas de serviette piscine.
10/10
Exceptional
05 Aug 2019
Rodolphe

Rapport qualité prix

Beaucoup de qualités et peu de défauts.
Globalement tout était parfait, mais on peut toujours s’améliorer :
- espace piscine soit en plein soleil et sans aucun parasol, soit très rapidement à l’ombre du fait de l’exposition de l’hôtel
- restaurant a sushi : le service franchement long
- le wifi, apparemment en travaux mais c’est quand même un service indispensable dans cette catégorie d’hôtel
Le reste, au top.
Partner
8/10
Excellent
10 Jun 2019
Verified traveler
Tres bon accueil. Toutefois il a fallu attendre un rappel telephonique et plus de 2 heures pour etre livré en chambre à plus de 22h30. A cette heure là je dormais !
Business Self
10/10
Exceptional
09 May 2019
Verified traveler
Le seul point négatif était que je ne suis pas restée assez longtemps pour profiter de ce super endroit... mais je reviendrai très vite !!
Leisure Friends
10/10
Exceptional
23 Apr 2019
David

Très bien

Hôtel à la fois très confortable, très propre, et finalement très agréable. Personnel avenant, petit-déjeuner et dîner de qualité. Le bar est sympa. La piscine est fatiguée mais pratiquable et un nouveau bassin est en construction. Je recommande donc vivement !
6/10
Pleasant
06 Apr 2019
Verified traveler
Le petit déjeuner très bien
Le jour du départ on vous bouscule jusqu’à perdre le contrôle de ce vous faites
Business Self
10/10
Exceptional
21 Feb 2019
Verified traveler
Hotel recent avec piscine et bar et restaurant. Personnel à l ecoute. Chambre spatieuse avec douche à l italienne et grand placard. A environ 1 kilomètre du centre de Cayenne . Très confortable avec parking sécurisé la nuit
Business Self
10/10
Exceptional
13 Feb 2019
stephane
Très bien à tous les niveaux.
8/10
Excellent
07 Feb 2019
Verified traveler
Hôtel confortable seul bémol le personnel est correct mais pas exceptionnel pour un 4 étoiles
8/10
Excellent
24 Jan 2019
Mygale
Hôtel très confortable, climatisé efficacement et dont le petit-déjeuner et les cocktails sont parfaits. Il aurait cependant été souhaitable de prévenir la clientèle que durant les deux nuits du week-end étaient organisées des soirées très bruyantes (y compris pour les chambres du dernier étage) se terminant vers une à deux heures du matin... À part cela, excellent hôtel !
10/10
Exceptional
22 Jan 2019
freddy

Confortablement exceptionnel

l’accueil a été parfait
la chambre parfaite
très bon endroit pour un séjour pro
10/10
Exceptional
16 Dec 2018
Verified traveler
Super hôtel très bonne accueille bonne envie d'y rester
10/10
Exceptional
02 Dec 2018
christine
belle suite confortable. Personnel tres agreable.
Par contre, restauration a ervoir / beaucoup d'attente, trop cher.
10/10
Exceptional
24 Nov 2018
Bernard
Excellent niveau de prestations !!!
Accueil irréprochable , restauration de haut niveau , prix et qualité du resto \"Sushi\" excellents !
8/10
Excellent
26 Oct 2018
tenkchi
快適に過ごせるホテルです。掃除も行き届き、朝食も充実しています。
空港からレンタカーで行ったのですが、メインストリートからの入り口の看板が目立たず行き過ぎてしまいました。駐車場は充分備えられ問題ありません。
6/10
Pleasant
08 Oct 2018
JOHANN

Hôtel agréable, dans un environnement particulier.

Chambre supérieure très agréable et confortable, petit-déjeuner de bonne qualité.
Quelques bémols : équipement de la salle de sport en désuétude, ménage pas fait entre le 3ème et le 4ème jour, sous prétexte d'hôtel complet...
De plus, après un séjour de quatre jours, sous prétexte d'hôtel complet, impossible de bénéficier d'un départ tardif, ni d'un bout de salle pour travailler en toute quiétude jusqu'à mon vol prévu à 20h45.
10/10
Exceptional
27 Sep 2018
Sylviane
Le hall d'accueil est absolument magnifique avec des tableaux mettant parfaitement en valeur la diversité ethnique de ce pays.
Personnel discret et efficace.
Petit déjeuner à l'américaine offrant un vaste choix de fruits locaux. Superbe établissement.
6/10
Pleasant
08 Aug 2018
Andre

Hotel accueillant, bien situe hors du centre ville

Sejour cauchemardesque . Quelques griefs :
Presence de blattes.
Un jour, coupure d'eau des le soir jusqu'au petit matin, sans vraie information.
Un autre jour, coupure de courant.
Panne reception tele, pendant plus d'une heure.
Par ailleurs, la vue sur l'exterieur sur des batiments pas tres entretenus.
Sinon, bel hotel , beau cadre, bonnes prestations. Cocktail de bienvenue. Personnel agreable.

Location & surroundings

Mercure Cayenne Royal Amazonia Hotel
45 Rue De L Ara Bleu Route De Za Phir, Cayenne, French Guiana

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Mercure Cayenne Royal Amazonia Hotel

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