Name: Woodspring Suites Lebanon
Address: 205 S Eastgate Ct, Lebanon, 37090, US

2/10

Poor

22 Jul 2026

Gnaneswar

They had bed bugs in the rooms.

6/10

Pleasant

18 Jul 2026

Mike

Na

Partner

8/10

Excellent

28 Jun 2026

Chris

Good stay nice and clean friendly staff

2/10

Poor

11 Jun 2026

Ron

Never will stay there again. Kitchenet didnt have cookware, dishes or a coffee pot. No coffee even on site.

Self

8/10

Excellent

25 May 2026

satheesh kumar

Room is good for price.. Need vessels to use kitchen amenities.

Self

6/10

Pleasant

23 Apr 2026

Michael

We had stayed at this property previously. At that time it was in need of some TLC. This stay, however, the property and staff were definitely much better.

I do recommend that you keep your doors locked. We have travelled for work for MANY years, 30 years to be exact, and I have to say that this was the first time that a member of the staff opened our door while my husband was sleeping. Kelly, the general manager, opened the door to my husbands room after 9:00 P.M, and told him that he needed to pay for his stay. Now it has been my experience and observation that ALL rooms are checked for occupancy soon after the 11:00 A.M Checkout as the rooms need cleaned before the next occupant arrives.

We pay for our stay week to week and upon getting our room keys reset, Kelly was in the front office and knew that our room was already paid for, if not, then she should’ve verified that before making late night room checks.

I’m still unsure as to why she would be making those room checks so late.

Family_with_children

6/10

Pleasant

20 Apr 2026

Miguel

Overall, my stay here was disappointing, but I want to give credit where it’s due. The staff was genuinely excellent… very responsive, understanding, and quick to help. When I had issues with loud neighbors waking me up between 3–5 AM, they handled my concerns professionally and moved me to another room without any hassle. Customer service here is easily 10/10.

Unfortunately, the stay itself didn’t improve enough after that. While the new room was quieter, I began noticing baby roaches appearing occasionally, which was a major dealbreaker for me. Cleanliness is a big factor when traveling, and that made it hard to feel comfortable in the space.

Another important issue for me was how difficult it was to focus and study. Between the lack of consistent quiet early on and the overall discomfort of the room, it made it nearly impossible to get into a productive routine. I found myself leaving just to find a place where I could concentrate.

Because of these issues, I avoided the room as much as possible and eventually ended up switching hotels during my stay. If you’re planning to attend Baker School of Aeronautics, I’d strongly suggest considering other options unless you’re on a very tight budget.

Again, the staff was amazing and did everything they could to help, but the noise, cleanliness issues, and overall environment made this a place I wouldn’t choose to stay at again.

2/10

Poor

13 Apr 2026

Torrie

One of the worst ever !!! If anyone see's the photos and etc.They are wayyyy off,They would be better off to go to Walmart and invest in a tent and camp out at a campground somewhere,As soon as u show up u are met with signs on the doors to have your vehicles moved away from the building by 9am when checkout is paid up until 11.The outside of the building looks like a nitemare,The filth inside the room was awful.They give u the bare necessities,but the internet is non existant,the tv was non existant,no blow dryers,ironing boards that every motel that I had ever stayed in my entire life had.But not this one.And when u call the front desk they tell u if u want internet u will have to go stand out into the parking lot.Sorry this day and age I will not be sending my children outside for internet especially right next to an interstate with no telling who around.That is about insane.And then if u don't cancel the reservation two days prior they charge u the full amount whether if u stay or not.Which isn't right because it puts people in an situation that they have to suffer through it because they are out the funds to go elsewhere.I absolutely would like my money refunded because I wouldn't recommend my neighbors dog to sleep there.As you walk across the floor your feet are so black from filth as if u had just walked through a mulch dirt pile.I have never been one to complain but the only thing good was there were no critters at least in the room that we stayed in.

Family_with_children

8/10

Excellent

28 Mar 2026

Tammy

Having a kitchen is really nice especially, when or if your staying for longer than a few days. The staff was wonderful they were very nice and helpful with anything you needed.

Self

8/10

Excellent

15 Mar 2026

Tammy

Felt very comfortable. Staff was helpful. The cleanness was good an kitchen was great. Was satisfied with the overall stay.

Self

4/10

Poor

07 Mar 2026

Mickey

It was very noisy

Self

8/10

Excellent

28 Nov 2025

Don

Everybody good here. Very courteous.

Business

2/10

Poor

16 Nov 2025

Margo

Horrible room, bathroom sink, leak constantly dirty blinds no coffee pot in room nor anything to cook with you have to pay extra for cooking utensils. Got no sleep from all the noise, left my phone charger went back to get it and of course “they could not find“ I even told them where it was. I will now stay there again nor will I recommend.

Self

10/10

Exceptional

05 Nov 2025

Brad

Great place clean quite the Staff were very helpful and friendly and helpful great maintenance James is very helpful and friendly help you with anything Shannon and all the ladies were great the treat you friendly n kind above and beyond thanks !!!!

Business_and_leisure

2/10

Poor

29 Oct 2025

Don

Arrived at 10::10p hotel doors locked, no staff on property, called after hours extension no one answered.

Business Partner

10/10

Exceptional

28 Oct 2025

Kathleen

Clean, quiet, comfortable, and affordable

Business Partner

10/10

Exceptional

13 Oct 2025

Laura

I booked last minute with a pet. There was a little confusion about the pet fee as what is currently stated on Expedia is not correct. While i should have checked with the property I have never had an issue before with the information not being up to date.The property worked with me and i had an enjoyable stay.

Business_and_leisure Pet

10/10

Exceptional

12 Oct 2025

Tristan

I was traveling by myself and felt very safe

Leisure Pet

10/10

Exceptional

20 Sep 2025

Kaegan

Good time

10/10

Exceptional

05 Sep 2025

Gonzalo

Great location, friendly staff, clean rooms

Business

10/10

Exceptional

05 Sep 2025

James

Nice

Leisure Family

10/10

Exceptional

01 Sep 2025

James

Friendly and clean.

10/10

Exceptional

30 Aug 2025

Samuel

Buen servicio

6/10

Pleasant

25 Aug 2025

Marcie

It's ok

The people were super friendly. I had a handicap accessible room and it was definitely big enough. However there was a pool noodle acting as a barrier for the shower and that doesn't really work so the floor was always wet. The mattress is also super thin and the pillows are basically pancakes. If you're only staying for a night or w it's fine but definitely bring your own pillow

Partner

2/10

Poor

15 Aug 2025

Josie

Tried to charge me for my service dog even after I showed proof of registration. Leak in the bathroom shower made the whole room smell moldy. Locked me out of my room and said that I owed them additional money when I infact did not. I had to go to front desk, they realized they were wrong and let me back in.

Business Pet

8/10

Excellent

21 Jul 2025

Kristian

Try to call to get extra pillows and no one answered the phone..🤔

Business_and_leisure Partner

6/10

Pleasant

15 Jul 2025

James

WiFi is horrible

Leisure Family

8/10

Excellent

07 Jul 2025

Jessica

It was nice.

Leisure Family_with_children

2/10

Poor

27 Jun 2025

Dwayne

Nobody was at the front desk when I was ready to leave

Business Self

10/10

Exceptional

23 Jun 2025

Cynthia

Nice size room with a kitchenette included

Leisure Self

2/10

Poor

27 May 2025

Shane

I was not able to check in. There was no staff available and the phone number on the wall did not work.

Self

10/10

Exceptional

16 May 2025

Tiffany

The staff are very nice.

Business Self

2/10

Poor

16 Apr 2025

kyle

Dirty dirty dirty

Business Pet

10/10

Exceptional

01 Apr 2025

Timothy

Staff

Business_and_leisure Family

2/10

Poor

23 Mar 2025

Naveen Satish

Not at all a suite Hotel

The hotel was a complete disappointment—dirty rooms, poor service, and noisy. I wouldn’t recommend it to anyone.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2025

Michael

I loved this place! Abby is amazing. She works the front desk at night. So sweet, kind and helpful! Give Abby a raise!

Leisure Family

2/10

Poor

17 Mar 2025

Michael

No heat at all. I was shivering in my own paid hotel room. I have never heard of this at any hotel and I have stayed at a lot of hotels over the years. They said there is no heat, only Air Conditioning. I turned on the heat thermostat and was waiting for about two hours for my room to get warmer. Then, I finally went to the front Desk and the lady just said \"there is no heat, it's an old building built in the 60's. The 1960's isn't an old building. It was in the 30's last night but nobody cares and they just want to be cheap and not have a heating bill. I'm not in Hawaii or South America. It gets cold in Kentucky. The lady at the front desk lady last night, didn't even offer me more blankets. I have low blood pressure and I get cold sooner than other people. I heard about five or six other people in the lobby talking about how cold it is in this hotel and saying that they need to turn the heat on. Nobody cares. It's all about money coming in and no money to pay for gas or heat. The front desk lady had a slave heater by her legs as she was talking to me and I asked her if they have any space heaters that I could put one in my room. She said no. Then later on I saw she had a heater on right by her legs on the floor. This is ridiculous. How cheap can a hotel owner be? No heat? That's nuts. I got a room last night because I wanted to come in from the cold weather outside. Isn't that the entire point of getting a room? To be warm, safe and comfortable? Yeah, they don't care here!

Leisure Family

2/10

Poor

14 Mar 2025

Michael

The hotel smelled of marijuana...filthy.... broken down cars on property..

10/10

Exceptional

11 Mar 2025

Manuel

A huge shoutout to Abby at the front desk! She made our stay at woodSprings absolutely fantastic with her friendly and welcoming attitude. From the moment we checked in, she was so helpful and went above and beyond to ensure we had a comfortable stay. The hotel itself was incredibly clean and well-maintained, which really added to the positive experience. If you're looking for a great place to stay with outstanding customer service, definitely ask for Abby!\"

Business Self

10/10

Exceptional

07 Mar 2025

Thomas

It was alright

10/10

Exceptional

28 Feb 2025

melisa

It’s good for a quick stay

Leisure

4/10

Poor

21 Jan 2025

Jennifer

Starting at check in the lady that check this in has to be the least personable person i've ever encountered. The hotel is nothing like the picturea. It looks like it's something out of 1956. The circuit kept blowing in our room which is fine because we had a fuse box in there but very unprofessional. Our toilet did not flush.We had to pull the back off of it and pull up the back of it to make it flush. Our sheets have clearly been slept on before. I just expected more for the price

Leisure Family_with_children

10/10

Exceptional

17 Jan 2025

Rodney

Excellent Long term stay

This is one of the Nashville areas best stay for the $.
Full size fridge, sink, 2 burner stove, cabinets adequate storage. Dare to compare!

Business

8/10

Excellent

16 Jan 2025

Christopher

My two cents.

My stay was really pleasant, the room was really clean and comfy and the cute little blond that check me in was off the charts cool i wishbi could recall her name

Business

10/10

Exceptional

02 Nov 2024

Amanda

Convenient to work

Business_and_leisure Partner

8/10

Excellent

14 Oct 2024

Joshua

I liked that the property was in a relatively quiet area. The drive to Nashville is not too far and it’s a nice view!

Leisure Self

2/10

Poor

04 Oct 2024

Kyle

After arriving, there is no front desk clerk, you have to call a number to have someone “on the property” come check you in. After calling, the lady on the phone said they would be right over they were just getting towels for another guest, 20 minutes later they pull up in their car (obviously not even staying there during their shift). Checks me in, she leaves, I get to my room and the keys don’t work. So I repeat the same cycle, call, wait, get new keys.
The room was disgusting, spilled liquids and food in the cabinets, spilled drinks on the floor, pet hair and dirt all over the bed. I’m convinced the bed was made, they threw two towels in the bathroom and called it clean. Horrible location. Highly recommend elsewhere.

Business Self

4/10

Poor

17 Sep 2024

JAMES

the elevator was disgusting,,, it had a rug in it and was soiled with dog urine. It looked like it had net been swepped out in days. so were the hallways ,, they were all dirty and should be carpeted for noise absorption. the room next to me had a dog that barked every time someone walked by and kept me up. the room was clean though and the bed was comfortable

Leisure Self

10/10

Exceptional

21 Jul 2024

Cuong

Recommend budget hotel

Business_and_leisure Self

4/10

Poor

18 Jul 2024

Agustin

Toilet it doesnt work propoly,and no house kiping.I haved the same towels for the days that i stayed

Leisure Family

4/10

Poor

23 Jun 2024

Verified traveler

Would Skip

The check in was awesome and the night staff was great. The room however was lacking. The beds were very uncomfortable and the room was dirty

Friends_and_family Family

2/10

Poor

20 Jun 2024

Jason

Slum motel

Checked into room and it was filthy. Dried boogers on the walls, what appears to be blood spatter above shower head, shower floor was yellowed with soap scum, dried food left stove and microwave. Went to put our linens on the mattress cover and mattress itself stained with urine and blood. Spoke to desk clerk and was told if we didnt like the conditions we could just check out. Refused to give any contact information for management. Entryway garbage was always full. Needed a plunger one night and had to track maintenance down the next day to get one. App will not let me upload the photos

Partner

2/10

Poor

16 Jun 2024

Kristopher

Just was confused on some things

Business_and_leisure Self

10/10

Exceptional

16 Jun 2024

Troy

It’s great if you are staying for a short time for work or just passing thru. It’s like a small college dorm room. Rates are affordable, it’s relatively clean, no smells, no bugs, it’s pretty quiet unless you are on the highway side of the building and can hear the traffic. They don’t have daily housekeeping which I liked because I don’t want to be bothered but you have to take out your trash to the bin. Lots of food places in walking distance. It has a small laundry room, couple machines were broken. It’s not a 5 star hotel, but if you need a good place to sleep I would stay here again.

Business Self

2/10

Poor

14 Jun 2024

Timothy

WoodSpring Suites was not an enjoyable experience. The bathroom was not cleaned well when I checked into the room. The sheets & covers didn’t look to be changed frequently. I asked for a clean wash cloth & towel bc my room was only equipped with one towel. Although the front desk said they would take care of it, they never did. It’s a pet friendly place so I’m sure people allow their dogs on the beds there so that may be a reason for the smell in the facility. I ended up checking out a day early and went across the street to Sleep Inn Main Stay. My experience there was much better and the rooms were clean.

Business

10/10

Exceptional

12 Jun 2024

Alfred

Very nice place

Leisure Friends

2/10

Poor

12 Jun 2024

James

Room was dirty, floors were not swept or mopped so unfortunately the spills from precious guests were left. Toilet paper remnants all over the bathroom floor. No pillows upon arrival. The upkeep and cleanliness of the room was awful.

Partner

8/10

Excellent

11 Jun 2024

Dewey

Location

2/10

Poor

01 Jun 2024

Allan

Not good bugs and only one channel on the TV.

Friends_and_family Family

8/10

Excellent

23 May 2024

Rodger

Some dog owner do not clean up after their pets so pet area is a mine field. Ciggerette butts make it look unkept. No place to comfortably sit and enjoy the outside. Overall ok but no paridise.

Friends_and_family Friends

2/10

Poor

09 May 2024

John

Worst hotel ever. Rude manager who isnt fit for it

Worst hotel ever. Problems with room and the management refused to do anything until we called corporate over and over. Then we tried to extend and he refused to allow more days saying we were the issue when he was. Very discriminating manager. Do not recommend or expect horrible service!

Partner

2/10

Poor

06 May 2024

Kristin

Do not stay here

Terrible customer service ! And disgusting mattresses they literally flip over to hide stains

Friends_and_family Family

2/10

Poor

21 Apr 2024

Anne

The building was refurbished with old cabinets and appliances. The front desk clerk was sleeping and offensive in her bothered attitude. Mad because we woke her up. The toilet and six were 2 feet off the ground.

Leisure Family

4/10

Poor

16 Apr 2024

Michelle

Upon entering my room after checkin I found the housekeeper sitting in the room watching tv. Then after he left I couldn’t get the tv to work. I had to run to the store and thought I would tell the front desk when I returned but it was closed at 5 pm. I called several times that evening and no one answered. When I checked out at 7 am the front desk was still closed. Also the room wasn’t as clean as it should be. There were fake eyelashes left on the night stand, hair hanging from the microwave and it looks like the vents haven’t been cleaned in months

Leisure Self

2/10

Poor

16 Mar 2024

Greig

Poor service and bathroom light and TV not working. TERRIBLE!!!!!!!

Business Self

6/10

Pleasant

13 Mar 2024

Jessica

The property wasn't as good as you would assume by the branding/advertising. For the price think it might be a bit better. This particular one has a deposit they don't disclose on the site so thrown back by that $150 little high. The shower didn't spray very good but other than those things it is average at best.

Business_and_leisure Self

2/10

Poor

26 Dec 2023

Ronald

Posting this to save future stayers. The bed is like a pull out bed off the wall. Dirty. Toilets way too low, just had knees done and could barely get up, I’ve never had a toilet so low to the ground. Bug shells on the ground, no pressure when water turned on then continued with a loud noise coming out of the wall. Overall a really bad experience, had to checkout and get a new hotel the very next morning. Wouldn’t recommend.

Leisure Self

8/10

Excellent

16 Oct 2023

Lisa

Mediocre Hotel-Outer areas not kept up.

The interior of the hotel was clean and no bad smells. The furnishings were cheap but comfortable.
The exterior was disgusting . There was trash and broken glass everywhere. I stayed here because it was dog friendly but had to go offsite to walk my dogs. There was also a strange path cut into the woods behind the property. While is was coming into the building a large man came up from the path.
I went back to my car until he left.

Self

2/10

Poor

04 Oct 2023

Chad

150 dollars deposit which will take 3 to 5 business days to get back, bathroom had no shower curtain

Self

2/10

Poor

17 Sep 2023

Brunilda

the property was right off the highway, but there is no night staff to check in, thankfully i checked in early. The entrance at night was filled w drunks, druggies and undesirables. thankfully the entrance was locked and you needed a card to get in. The hotel itself was fairly clean but we didn't feel comfortable at all and checked out the next morning and we did get our money back for the rest of the days. maybe for a single man driving for business and needs a quick place to stay it might be OK but not for us.

8/10

Excellent

09 Sep 2023

Nichole

Not a bad place to stay.

The only issue that i had was the fact that they charge almost double the room rate for a security deposit which i think is a little excessive.

Friends_and_family Family

4/10

Poor

04 Sep 2023

Tiffany

I was in shock that the check in desk closed at 7:30pm like it’s 1980 again but we didn’t have a wash tv remote but was able to get someone to get us one she was amazing asked for extra pillows but didn’t get any so only get one pillow if there is two of you I have to be at a 45• angle and there was black mole in the shower area when told check out of this they acted like that they don’t care also there was non coffee pot dishes or nothing but have a small kitchen area also there was dirty wash rags in dresser drawers and string smelling weed that is not legal in this area

Business_and_leisure Family

6/10

Pleasant

21 Jul 2023

Cynthia

The rooms were very unclean. Lots of mold. Does have a full kitchen but no utensils. No coffee.

Leisure Family

8/10

Excellent

29 Jun 2023

john

Overall good place to stay at.

Leisure

2/10

Poor

27 Jun 2023

Chaydora

All the staff except Rebecca (the manager) were pleasant and helpful. She rubbed me the wrong way when I asked about towels to Kerry and Floyd. She butted her way into our conversation and was very rude and unaccommodating. The washers and dryers did not work how they should have. I wasted so much time dealing with the washer and dryer machines due to the washers not accepting credit cards. The hotel did not have any quarters to accommodate their guests. Kerry was very helpful considering the situation and supplied me with some. As I was at the dryer inserting coins it kept rejecting them as Kerry was helping me, in that instance the manager Rebecca barged in with what seemed to be a personal problem, one that should not have been directed at me being I am a guest of the property. She said Kerry COME out to the reception as if I was oblivious and not a paying customer who needed help. I asked her if she was the manager because I really could not tell. I told her about my problem, and she did not respond as a “manager” should, by saying to me I can check out if I am not satisfied. My clothes are not dry at this point, and I am pissed right now! She says,Call the number. Another guest was in the laundry room, he told me that she is a B* very rude, and always saying that to guests. I’m in my last quarter and the machine stole my money, so I went back to the reception area and waited in line, two guests who were checking in told me that she was rude on the phone to them. I would.

Leisure Partner

2/10

Poor

19 Jun 2023

Justin

There were no staff working. I tried to check in but there were no after hours workers (approx. 7pm). Several customers were calling the after hours number, leaving messages with no response. After 30 minutes of no service we left and found a different hotel.
I fully expect to be refunded. We would love to have stayed there but they made it impossible to get the room we reserved.

Business_and_leisure Family

4/10

Poor

16 Jun 2023

Jim

On your reservations it did not say you charged $150 deposit. No ice. Shower made some very loud noise

Leisure Partner

4/10

Poor

08 Jun 2023

Charles

VERY BAD STAY!

I booked a room through hotels.com for my 2 sisters to stay in town while I was recovering from heart surgery. The first room (#213) had black mold growing around the A/C unit, so they were moved to #220. There was none of the amenities (coffe pot, pots and pans, silverware) that were advertised to be in the room. A coffee pot was finally brought to the room. The fridge made an ungodly noise, so they unplugged it and it was replaced the next day. Most of the time, my sisters were with me, only returning to the room to sleep. When they checked out, there a $150 deposit on the bill that they said I would get back in 3-5 days. After 4 business days, I had not seen a credit on my card and went and talked to the girl working the desk, who was very curt. I got a receipt and did not look at it closely until after I got home. There was a $3.61 debit from my refund for \"phone- long distance\" calls. Having cell phones, my sisters had no reason to use the hotel phone for long distance calls. I went back and talked to the same girl, Rebecca, who was downright rude this time (there are previous comments from guest about her rudeness). She said there were three calls made from that room. The ONLY three calls made on the room phone was to call the front desk to get moved from the moldy first room, have someone come look at the noisy fridge, and to get a coffee pot that should have been in there to start with. NOT A WAY TO DO BUSINESS! I will be having a conversation with corporate.

Friends_and_family Family

4/10

Poor

06 Jun 2023

Daniel

Staff when checking in was friendly. They require a $150.00 deposit in case the room is smoked in or trashed. They did refund it after 7days. Room was filthy. Feet were black after walking from shower to side of bed. Sinks hadn’t been cleaned. Sheets and towels were clean.

Leisure Self

2/10

Poor

22 May 2023

Verified traveler

Office closes at 4 on Saturday and took 40 minutes

Could not check in until after 3 pm on Saturday. Arrived at 4:30. Office closed at 4. Had to call an offsite person and 30 minutes later a grumpy associate arrived and never spoke. Took 10 more minutes to get checked in. Also, had to give Id and he made a copy of it. I asked Rebecca the manager to give it back to me at check out and she rudely said she wouldn’t. Credit card information and Id now on file for any one to take. I travel often and have never had driver’s license photo copied.

Partner

2/10

Poor

17 May 2023

Milot

I do not know because they don’t even check me in after arrived at 2 :30 am while I spoke to the manager before arriving to the place no one there I stayed in my care for the rest of the time and when I spoke to manager He told me he canceled my reservation with out telling why

Business Self

4/10

Poor

07 May 2023

KC

I’m not that picky either…

There was a lingering stale smoke smell - former smoker so I know it well, I had to go buy Lysol spray to spray everywhere! One small pillow and handle on refrigerator was really dirty. I used ear plugs and the freeway was so noisy, I’d suggest double pane windows on that side at least.

Business

10/10

Exceptional

24 Apr 2023

Iona

Very Clean and Quiet! Very good environment’

Business Self

2/10

Poor

16 Apr 2023

Barbara

Kitchenette with no cooking utensils, ran out of toilet paper, night person not at desk and not answering phone at check in. No coffee or anything in room or front desk.

Leisure Partner

6/10

Pleasant

20 Mar 2023

Tifani

The place smelled like weed right off the bat. There was no towels in my room. No dishes. No phone. I waited a solid 20 mins for someone to even show up to check me in.

Leisure Self

6/10

Pleasant

23 Jan 2023

Mayleen

I had never stayed in one, and I thought it was an average hotel and in the end I realized that it is one of those hotels where homeless people stay for weeks and you find people of all kinds around you. And there is too much noise at dawn, people can be heard walking and slamming doors to go outside to smoke, very unpleasant.

Leisure Friends

2/10

Poor

09 Jan 2023

Laura

It’s a DIVE

Horrible. No one in office. Heater broke had to swich rooms. Sink cracked. Dirty. Cold floors. People smoking pot in hall. No amenities. WILL NEVER GO BACK

Friends_and_family Family

4/10

Poor

04 Jan 2023

Peggy

I was sooooo disappointed I never stay at an extended stay and wasnt sure what to expect but the room I had to purchase sheets for the bed the mattress cover was filthy it soned in Tennessee while I was there and the heater in my room wasnt working im from the Bahamas so imagine how cold I was after four days of complaining to front desk and nothing happened I had to use the stkve to keep warm , they never clean my room I had to purchase mop and broom to clean I will never stay at that hotel ever again the hotel was full of undesirable tentant in sorry choose this because of your description you need to have someone sceret shop because they are not up to your standards.

Business Self

2/10

Poor

11 Dec 2022

Trey

Customer service was terrible !!

Business_and_leisure Family_with_children

2/10

Poor

06 Dec 2022

Josh

No rest here. Choose a different place

What you actually get at this place vs. what Hotels.com tells you you are getting are two different things. This is a place where people who are down and out are just trying to get by. Zombies, meth addicts, poor and desperate, etc etc. People live here and stand out front complaining and smoking and screaming at staff. The staff are doing their best with a lot of unnecessary rules. For example. I had to provide my debit card which was not just used as a hold, but they ran it and charged my card and DID NOT return money to my bank account for 5 business days. I was absolutely screwed because I needed that money to live. THIS CHARGE WAS IN ADDITION TO THE HOTELS.COM fee. I had to keep resetting my key because it wouldn’t work. The hallways smell like whatever everyone is cooking in their room. I was nauseous. The elevator didn’t work as it should. Again. The staff was cool with what they had to work with. But they are depressed and going through the motions because this place is just sad.

Self

6/10

Pleasant

23 Nov 2022

fidelis

Nice location for a stay.

Business Family

2/10

Poor

07 Nov 2022

Antonio

Did not receive my full deposit return from this place it was a horrible experience

Leisure Friends

2/10

Poor

29 Oct 2022

GREG

Arrived at about 11pm and was told that they had in fact received my booking but day shift did not reserve my room. This cost me over $90 plus gas and time because the only hotel with a room was 15 minutes in the wrong direction. Contacted Expedia and that guy wasn’t very smart and was zero help. Expedia or Woodspring should send me a check for $90. And I’ll never book at Woodspring again. Not happy.

Leisure Family

2/10

Poor

25 Oct 2022

Suzanne

Had a \"GUARANTEED\" reservation. Paid for it, but was turned away, as no clean rooms were available. NOT our fault, so we SHOULD get a REFUND!! Had to drive through that night to get home (6-and-a-half extra hours of driving.) Drove all night. Were exhausted!!

2/10

Poor

22 Oct 2022

Terri

I did not stay I canceled this reservation because

I did not stay I canceled this reservation because we could not get in the building we called the number after 3:00 and got voicemail we tried for 45 minutes to get into this building and get our room then I tried to call hotel.com for help and I did try canceling I do not want to be or should not be charged for this thing we had to go somewhere else to stay

Friends_and_family Friends

6/10

Pleasant

22 Oct 2022

Grant

Nothing bad nothing special

Business_and_leisure Family

2/10

Poor

17 Oct 2022

Sara

Did not stay

How unprofessional is it that what is supposed to be a hotel, advertises as a hotel, closes the front desk at 4pm on a Saturday when there is a 3pm check-in. How unprofessional is it that there is a number to be called \"afterhours\" that isn't answered? How unprofessional is that when calling this property the call is hungup when answered? This isn't a hotel it is a FLOP HOUSE. Don't stay here. showed up to check in but never did get checked in. Don't try to charge me for a no show when the staff were the no shows.

Friends_and_family Friends

2/10

Poor

10 Oct 2022

Robert

LOUSY HOTEL DONT STAY PLEASE STAY AWAY

I will never stay here ever, and I will let everyone know about this lousy hotel. Its fraud when you book the room and then the person tells you there a $150.00 charge for damages you might do. I do a lot of traveling as a consultant, but I will never ever stay in one of your hotels You may thank Mr. Floyd Simpson for his attitude condensing ignorance ways stated to me do you know who I am told him I don't care who he is Hes sitting behind the counter. Then he threatens me I will cancel you reservation and I have the power to do that. If this is the way to treat people to come to Tennessee then I don't need this hotel and I will make sure everyone one of my consultants in my company will never stay at your hotel. I will let the headquarters of woodSpring know how I was treated at this place of business.
I left walked 50 feet over found a nicer hotel.
I am done completey Ive never been more insulted by Mr. Simpson

Business

2/10

Poor

30 Sep 2022

Deana

Rude staff and bedbugs

We did not stay there and we will be disputing the charge. They wanted 150.00 deposit(previously undisclosed) the place is a dump, and they have bedbugs. YOU DO NOT WANT TO STAY HERE!

Business

4/10

Poor

24 Sep 2022

Kimberly

I reserved a single queen bed room and paid for it all online with my card, arrived and had to wait for the front desk person at least 10 minutes to finally come down to check me in to be notified then that I would have to pay 150 dollar deposit that was not made aware to me even online the paper on the desk said it would be put back on my card when I checked out the next morning well that was a lie/false advertisement because I called back up there after check out and they explained it would be 3-5 business days now what if that was my last 150 dollars and I absolutely needed that the very next day as the paper stated then what?! Also I get up to my room and it’s not a single queen bed I got a room with double beds go to use the restroom and I have absolutely no toilet paper in the room anywhere, they didn’t even have any of the complementary shampoos or conditioner. There was no where to get ice as most places have an ice machine these days. Tried to turn on the wall unit for a little heat and it smelt like it was going to catch on fire so I turned that off. Let’s just say that I’ve had much better stays at other hotels and I’m not sure I will be back.

Leisure Partner