Mainstay Suites Lebanon

4/10

Poor

27 Jul 2026

Linda

The dishes that were in the dishwasher were not completely clean.
The elevator sounded scary.
They added chemicals to the pool during the peak hours of wanting to swim and not being able to which is why we chose that hotel. We were not pleased that we couldn’t swim on a 90 degree day.
The coffee machine wasn’t working at breakfast on the second morning.
All in all, a disappointing hotel experience.

2/10

Poor

18 Jul 2026

Prakash

Staff working at night shift was terrible.
Bad customer service

Friends

6/10

Pleasant

12 Jul 2026

Jen

Bathrooms did not provide conditioner, only a small bottle of shampoo. Two towels for a 6 person room. Pull out couch had zero bedding and they couldn’t seem to figure out how to get more. Hallway smelled like weed. Breakfast was decent.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jessica

It was perfect location for what we needed! Plenty of room and great breakfast. Highly recommend would definitely stay again!

Friends_and_family Family

2/10

Poor

08 Jun 2026

Jaclyn

My family and I booked this hotel because of its convenient location and the positive reviews. We were in the middle of a long road trip and simply needed a comfortable place to rest for the night.

Unfortunately, from the moment we entered the common areas, we noticed a very strong and unusual odor. The smell became significantly worse as we reached the elevator and walked through the second-floor hallway. While the odor was present in our room as well, it was less intense and somewhat tolerable compared to the rest of the property.

The smell itself is difficult to describe, but it was extremely overwhelming and unpleasant. It was strong enough to cause a physical reaction, including nausea and stomach discomfort. This was not a minor inconvenience—it had a significant impact on our stay and made it difficult to feel comfortable in the hotel.

I did report the issue to the front desk during our stay, but no resolution was offered. Based on this experience, I would not choose to stay at this property again, nor would I feel comfortable recommending it to others.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Kim

It is an older property, needs updating. Breakfast is fine

Partner

4/10

Poor

01 Jun 2026

Lisa

Staff failed to inform us that the TV did not work then lied about it. Very little hot water or water pressure in shower. Won't go back there.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

Benjamin

The room were not clean we come to our hotel room and we’re the comforters had dry dirty blood on it no extra towels, no bar soap no anything in this room the front desk and ask you to bring everything to your housekeeping very poor

Self

8/10

Excellent

20 May 2026

Johanna

The breakfast menu was very good. The staff was friendly.

10/10

Exceptional

07 May 2026

Linda

Everything was good

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Samuel

Breakfast was average for a hotel . Staff were nice . Pool was clean . Room was clean . Would stay here again .

6/10

Pleasant

25 Apr 2026

John

.

Family

10/10

Exceptional

13 Apr 2026

Pamela

Kitchen was amazing. Stove top, dishwasher, full refrigerator, and a garbage disposal. Nice beds very clean. Enjoyed so much that i will be using this motel again when i come back to Nashville

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Miranda

Staff was friendly. Nice hot breakfast with a lot of options. There are also quite a few fast food options close by. The room was big with a large kitchenette. The hallways and rooms were a little warm for my taste and the smell of the pool was strong throughout the hotel. Overall a nice experience.

6/10

Pleasant

11 Apr 2026

Sharon

The staff is the only reason I rated this hotel so high. The gentleman and woman were amazing & very friendly! The hallway smelled awful, guests were heard screaming 11pm to 12am, which the gentleman took care of promptly, but I think it’s also majorly in part to the thin walls. I’ve had better stays for a cheaper price. TBH the price just doesn’t reflect the stay. The pool was also out of service. Breakfast offered many options. Room was okay.

Family_with_children

2/10

Poor

01 Apr 2026

Jennifer

This place is an extended stay place that was not advertised that way. There was dried blood on the wall but the thermostat in our room. There was a shady person hanging around the front and inside the lobby. If I would have known all this there is no way I would ever stay here. We felt very unsafe at this hotel. I asked to cancel my room for the second day and was told no even though I bought insurance. I’m fighting that and will be asking for my money back. The entire hotel if you want to call it that… smells like mold and homeless people. Even if I was desperate I would rather sleep at a rest stop. I’m not a difficult person or entitled person but this place was beyond disgusting.

Friends

10/10

Exceptional

30 Mar 2026

Elizabeth

Check-in was super easy. The lady at the desk was fantastic - she had a great personality and sense of humor, which, after driving on the road all day, I appreciated. The hotel shares the same building as Sleep Inn, so that was a bit confusing at first. Breakfast was good, and the beds were comfortable.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Lauren

It was amazing and the area was well maintained

Family_with_children

6/10

Pleasant

22 Mar 2026

Alejandra

The staff was nice and accommodating, the breakfast had a fair selection. The smell everywhere from the entrance to the pool and rooms was a unpleasant however we still used the pool a little bit. We like that the property is so close to food and shopping options. The rooms are equipped with a little kitchen. Maybe booking through expedia should be improved.

Family_with_children

2/10

Poor

15 Mar 2026

Leah

The bathroom had paint coming off the wall, rust and loose tiles everywhere

Friends

4/10

Poor

08 Feb 2026

Shannon

Booked this due to kitchenette and amedies. Well laundry room was down. The only ice machine on 1st floor worked but couldnt even get more than 5 cubes. The kitchenette came with 1 pot. Asked for anything they had was given 1 cup 1 fork no frying pan no utensils to cook no plates. So couldnt use the kitchen. No gym and cleanliness not the best. I dont mind lady bugs could be worse but our room had dozens of them on us while sleeping. There is better hotels in the area at cheaper rate

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Miaha

Location, staff and cleanliness were all great! We needed a place to go when the storm took out our power and they were very welcoming

Pet

10/10

Exceptional

28 Dec 2025

ABID

Clean room. Kitchenette was excellent. Updated room and bathroom.

Leisure Family

8/10

Excellent

12 Oct 2025

Kimberly

Would be nice if they brought clean towels every day and pick up trash

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Kimberly

Staff were super friendly. Only negative was there were only 2 washers & 2 dryers so it was hard to get to them to wash clothes with the amount of people staying.

Leisure Family

10/10

Exceptional

07 Jul 2025

Allyson

The staff was so friendly and accommodating

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Micah

It was close to the freeway, but not too close.

10/10

Exceptional

20 May 2025

Dean

The only thing that I didn't like is that there are people hanging out at the front door just sitting around.

6/10

Pleasant

06 May 2025

Jamie

Shower

Great water pressure and shower head!

Friends_and_family Family

8/10

Excellent

04 May 2025

Cissy

The ice machine was down. At breakfast Sunday morning the coffee creamer was not stocked and the attendant was too busy chatting at the front desk to be bothered with restocking. There was a bloody used tampon just laying in the parking lot

Business Family_with_children

10/10

Exceptional

24 Apr 2025

Anthony

It was perfect for our stay. The staff was amazing, friendly, & helpful. The weekend we were there we had some bad weather & the staff was great with sharing the emergency procedures/locations for tornado warnings. Breakfast exceeded my expectations and having the kitchenette was perfect for our needs! Overall, it was a great stay and will be back on our next trip to Nashville!

Leisure Family

6/10

Pleasant

10 Apr 2025

Christopher

Shower was gross with mold in the corners. The shelving it’s that were above the sink were gross looked like they haven’t been clean in a while. Found some Tom and Jerry loony toons pajamas in one of the drawers from someone that stayed before. The stove look like it hadn’t been cleaned in years. Staff was friendly though.

Leisure Family_with_children

8/10

Excellent

09 Apr 2025

Verified traveler

This is a great hotel with very friendly staff!

Friends_and_family Friends

4/10

Poor

02 Apr 2025

Joseph

Just not a good place

Leisure Family

8/10

Excellent

28 Mar 2025

Joe

The staff at MainStay couldn’t be nicer. Everyone was ready to help when needed. The facility however was a bit tired and patched up…

Leisure Family

6/10

Pleasant

22 Mar 2025

Olivia

Good location

2/10

Poor

17 Mar 2025

Gregory

Comfy but wouldn't recommend

When my wife made the reservation we were looking for a hotel that offered a kitchen in the room. When we got to the hotel and into the room we found out that the dishwasher didn't work and the dishes provided to the room were dirty.

Business

6/10

Pleasant

03 Mar 2025

Linda

It was an odd experience. The front desk employee that checked us in was wonderful (Amanda) super nice and welcoming. The hotel was pretty empty which made it kind of eerie. We had all of our children with us and needed to use the sleeper sofa. We went down to ask for linens (none were in the room) and they gave them to us with no pillows. We went down to ask for pillows later that night and they gave us ONE, very unwillingly. Literally told my daughter they normally don’t give pillows out and were very hesitant to even give the one. The breakfast was also awkward. We were there a little late at 9:10/9:15, and they not only watched my family eat but would not allow them to bring something upstairs for me. I normally stay upstairs with the baby and they bring me something. They said they weren’t allowed to take the food. NEVER had that happen before. Also the linens and towels had stains on them and the smell in the whole hotel was weird… would never stay again!

Leisure Family_with_children

2/10

Poor

10 Jan 2025

David

The only reason we didn't leave, it was late night

Hotels.com gave this location an 8.0 out of 10, very good rating with 166 reviews. There were many options to choose from in the vicinity we chose with similar price points. This hotel, from the pictures and reviews looked good, so we selected.First I want to address cleanliness:
When we got to our room, we immediately noticed that it was dirty. There was urine on the bathroom floor, it was sticky when shoes walked on it. The toilet bowl was dirty with human waste. Hair was also found both on the floor and walls. There were greasy fingerprints all over the cabinet doors and countertop in the kitchenette. There was dust all over unused, flat surfaces.Second is function/aesthetic:The shower faucet handle/ cartridge inside, needed to be replaced. The handle would continuously spin freely and not stop, so you had to find the \"sweet spot\" in order to turn it off. The shower head was also broken. Spraying out of the side, over the shower curtain and onto the bathroom floor. I thought this may have been simply calcium buildup, but after inspection, saw that the head was actually coming apart from its body.The faucet on the vanity was loose and very crooked. The faucet stop was installed incorrectly and was barely allowing water to pass by, even in the open setting. The drywall in the bathroom looked like it was under repair, There was bubbling and peeling of the paint all over. The lighting fixture was covered with rust, along with the hinges on the bathroom door. Would like refund.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Joseph

Great stay nice clean rooms

Leisure Family

6/10

Pleasant

28 Dec 2024

Jennifer

Very dissatisfied

We needed a room for six. They gave us a room with two queen beds and sofa sleeper, which was fine. When we went to make the sofa bed there were no linens. We called and asked for them. They told us to come get them. The only thing they provided was a flimsy blanket, no sheets, no pillows. Who wants to sleep on a mattress with no linens or pillows? If you are going to advertise a sofa sleeper the least you can do is provide linens for it. Will never stay here again!

Friends_and_family Family

2/10

Poor

10 Dec 2024

Teresa

Smelt Terrible

We ended up canceling our stay and just paid for the first night. As soon as we walked in the lobby this horrible smell hits you. It was bad. Then on top of that thermy want to charge you $150 deposit, that is not mentioned on Hotels.com when you book, and another $50 to check in early. We ended up staying at Comfort Inn IN Lebanon (Mainstays is like 6miles away from main Lebanon). We would not recommend this place just from the walk into the lobby.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

PENNY

Great stay

The staff was so nice and our room was awesome.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2024

Kristen

No pots and pans to cook with!!!

My biggest issue was the kitchen. There wasn’t any pans or pots to cook with. I specifically chose this hotel for the kitchen so I could cook for My kids (qty: 4) and I instead of eating out. I bought groceries to cook a simple dinner and breakfast on the stovetop only to not have any pots, pans, or utensils to cook with. Ate fruit and half of our dinner that could go in the microwave and still had to eat out for breakfast. We also didn’t have enough towels and when I went to request 2 more the young lady asked if I could bring them back after using them!! It was clean but I couldn’t use the room for why I reserved it!!

Friends_and_family Family

6/10

Pleasant

27 Oct 2024

Kiauna

Staff was nice. The hotel smelled old, weird. The odor was strong and got on our clothes.

Leisure

6/10

Pleasant

15 Oct 2024

Amanda

I wanted to like this hotel more . I tried . Peeling paint , lack of resources in a family suite . Dirty floors , hair . Sheets dirty . The laundry room .. don't even . The pool jerky , food was barely enough and basic . Area nice but next time I'll stay in Juliet or Franklin .

Leisure Family

8/10

Excellent

12 Oct 2024

Paul

We loved the convenience of the site. It was clean and mostly quiet.

Leisure Partner

4/10

Poor

07 Oct 2024

Steve

NA.

Leisure Family

8/10

Excellent

08 Sep 2024

Mark

Booked for one night and ended up staying 2. Very nice location easy to get to. Staff was very nice. The elevator didn't work most of time we were there (3 Rd floor room). Breakfast is a little work for selection. Notice that stay at 2 of you properties so far this trip and several people staying there said the same thing.

Partner

10/10

Exceptional

05 Aug 2024

Mike

It was very clean and up to date

Leisure Partner

8/10

Excellent

30 Jul 2024

Kara

A good stay with a pool, missing some kitchen tool

Facilities were in good shape. Room could have been cleaner. Breakfast was stocked and tidy. Our kitchenette was missing the cooking pot we needed to make dinner, and it took asking 3 different people to finally get someone to retrieve a pot for us. Ultimately dinner was saved thanks to a very resourceful employee.

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

Dennis

ok hotel for price point.

No fresh towels or room turnover in a 3 day stay. Bathroom was not comfortable, right next to a bed, poor exhaust fan, cracking silicon on tub.

Friends_and_family Family

2/10

Poor

02 Jul 2024

Jolleen

They changed my room to benefit them said i would get credit since the room i paid for vs what I got was more expensive and never received anything. I got nothing but the run around. When ut was 9:36 I went for coffee noticed there was still some food so I grabbed a plate just to be told breakfast was over.I will NEVER stay hede again. Very disappointing.

Leisure

10/10

Exceptional

23 Jun 2024

Kenneth

Well worth the money!!!

Leisure Family_with_children

2/10

Poor

17 Jun 2024

Verified traveler

Will not stay here again

Room was not clean (hair in bathtub, floor was dirty, hair on beds), there wasn’t enough linens for our family of 5 even though we requested more towels and such. The hotel overall did not have a nice smell and was very noisy.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Danny

Nice place

Leisure Partner

10/10

Exceptional

12 Jun 2024

Ralph

Awesome Hotel Nothing not to Like. 👍

This place is the nicest hotel I’ve stayed in for sometime. Nothing not to like, friendly, clean, room was awesome just like the staff. It would be Awesome if all hotels were like this one.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2024

Jessie

Friendless of the staff and the lady prepared breakfast every morning was nice and very kind. Thank you all for a welcome stay.

8/10

Excellent

01 Jun 2024

Brenda

Limited in room resources such as cookware and service ware

Leisure Family

4/10

Poor

30 May 2024

Jill

Just ok

It served the purpose…but not much else.

Friends_and_family Family

10/10

Exceptional

28 May 2024

Brett

The room was comfortable.

Leisure Partner

8/10

Excellent

26 May 2024

Sarah

Nothing bad to say.

Leisure

4/10

Poor

25 May 2024

Rhett

Do Not Stay Here

I would describe this place as “lipstick on a pig”. They have “renovated” but you can see how bad of a job it is and gunk and grime around the tub. You could see how the room nor the hotel were not really clean. Carpet all over and in rooms which are not clean and there is a musty smell throughout hotel and in rooms. You have to have the a/c going to keep it cool and we had a portable fan to keep the air moving to avoid the smell.
It is the type of place non of us would walk without shoes on or take a shower without flip flops. We had 4 adults scheduled in the room and they left us 4 towels and the towel for the front of tub was already wet.
We were really disappointed and felt “icky” staying there. I would not recommend

Friends_and_family Family

2/10

Poor

23 May 2024

Wesley

The desk clerk told me that they had a room with a walk-in shower before booking the room and after arrival they ended up not having one only a bath tub only. The employees were far from being friendly or helpfull. This has been the 4th time in as many months that I have stayed at Choice Hotels, unfortunately neither time has been a favorable experience, I will not return for a , 5th adventure, I would pay double what I paid (and it wasn't very inexpensive either) rather to stay there again.

Business_and_leisure Partner

6/10

Pleasant

17 May 2024

Angela

The room was ok when you first walk into the room there is a hump in the floor that pops when you walk.

Leisure Family_with_children

2/10

Poor

12 May 2024

Edward

There’s nothing unique! The building had a strong smoke smell. The room smelled like smoke in the beginning. Weird check-in policies. Maybe invest in updating the cleaning practices.

My family WILL EVER recommend this hotel.

Leisure Family_with_children

4/10

Poor

05 May 2024

Verified traveler

Dirty bathroom

I dropped the hand soap and when I picked it up it was covered in hair and grime. Not my hair. Sheets felt pilled and worn. Not sure but the sheets felt like microfiber and not cotton.

Partner

6/10

Pleasant

04 May 2024

Jill

The hotel has been renovated, but it’s not on par with similarly priced hotels in the area. The breakfast was mediocre. The desk staff were very friendly and we were happy this hotel was pet friendly. At the price point of 181$ for 2 queen beds, we expected it to be much nicer overall.

Friends_and_family Family

6/10

Pleasant

06 Apr 2024

Tracy

Room isn't even cleaned at check in. Disappointing.

Leisure Family

10/10

Exceptional

26 Mar 2024

jenna

There was a problem with the plumbing during our stay, but the staff moved us to a different room and were more then willing to accomodate our needs. This only thing was there is no hot tub. Other than that is was a very nice and comfortable stay.

Leisure Family

6/10

Pleasant

23 Mar 2024

Alisha

The location was convenient but the room wasn’t clean (dusty) and smelled weird.

Leisure Family_with_children

8/10

Excellent

10 Mar 2024

Darla C.

The room was spacious and the beds were nice. Breakfast was good and well managed Pool Hours should be extended.

Leisure Family

6/10

Pleasant

08 Mar 2024

Teresa

Ok but needs better upkeep.

We went as a family of 6. Only had towels for three. Sofa bed had no linens. It was actually put away with jumbled up used bed sheets. Went to the desk for clean sheets and more towels. Got back to the room and turned on the tv. Within 30 seconds the screen went blank. Tried to turn off and on again. Same thing. Had a picture for about 30 seconds then blank. We were all tired so we just went to sleep. It wasn’t terrible but it definitely needs better care and upkeep.

Friends_and_family Family

2/10

Poor

01 Mar 2024

Yer

We booked an available room for 6 people and when we asked for bedding, blanket and pillows for the sofa bed they said they didn’t have any and only had bedsheets. And the hotel was not even busy. There were only about 10 cars or less in the parking lot so to say they didnt have any extra bedding for the sofa bed was a lie. Poor communication, I had to go down to the front desk to get the bedsheets myself after I called and asked. They didn’t even say come and grab them from the front desk. I waited 10 mins then called back and asked if they were bringing it up and if I needed to go down. I also needed ice, so I went and found two ice machines that weren’t even plugged in, so no ice! This hotel had the worst service in my lifetime. Do not stay at this hotel or you will be very disappointed.

Leisure Family

8/10

Excellent

29 Jan 2024

Rose

The children were upset that the pool was not in service. That was the main reason why we got this hotel was for the pool because of the winter months.

Leisure Family_with_children