Mainstay Suites Lebanon

4/10

Poor

08 Feb 2026

Shannon

Booked this due to kitchenette and amedies. Well laundry room was down. The only ice machine on 1st floor worked but couldnt even get more than 5 cubes. The kitchenette came with 1 pot. Asked for anything they had was given 1 cup 1 fork no frying pan no utensils to cook no plates. So couldnt use the kitchen. No gym and cleanliness not the best. I dont mind lady bugs could be worse but our room had dozens of them on us while sleeping. There is better hotels in the area at cheaper rate

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Miaha

Location, staff and cleanliness were all great! We needed a place to go when the storm took out our power and they were very welcoming

Pet

10/10

Exceptional

28 Dec 2025

ABID

Clean room. Kitchenette was excellent. Updated room and bathroom.

Leisure Family

8/10

Excellent

12 Oct 2025

Kimberly

Would be nice if they brought clean towels every day and pick up trash

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Kimberly

Staff were super friendly. Only negative was there were only 2 washers & 2 dryers so it was hard to get to them to wash clothes with the amount of people staying.

Leisure Family

10/10

Exceptional

07 Jul 2025

Allyson

The staff was so friendly and accommodating

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Micah

It was close to the freeway, but not too close.

10/10

Exceptional

20 May 2025

Dean

The only thing that I didn't like is that there are people hanging out at the front door just sitting around.

6/10

Pleasant

06 May 2025

Jamie

Shower

Great water pressure and shower head!

Friends_and_family Family

8/10

Excellent

04 May 2025

Cissy

The ice machine was down. At breakfast Sunday morning the coffee creamer was not stocked and the attendant was too busy chatting at the front desk to be bothered with restocking. There was a bloody used tampon just laying in the parking lot

Business Family_with_children

10/10

Exceptional

24 Apr 2025

Anthony

It was perfect for our stay. The staff was amazing, friendly, & helpful. The weekend we were there we had some bad weather & the staff was great with sharing the emergency procedures/locations for tornado warnings. Breakfast exceeded my expectations and having the kitchenette was perfect for our needs! Overall, it was a great stay and will be back on our next trip to Nashville!

Leisure Family

6/10

Pleasant

10 Apr 2025

Christopher

Shower was gross with mold in the corners. The shelving it’s that were above the sink were gross looked like they haven’t been clean in a while. Found some Tom and Jerry loony toons pajamas in one of the drawers from someone that stayed before. The stove look like it hadn’t been cleaned in years. Staff was friendly though.

Leisure Family_with_children

8/10

Excellent

09 Apr 2025

Verified traveler

This is a great hotel with very friendly staff!

Friends_and_family Friends

4/10

Poor

02 Apr 2025

Joseph

Just not a good place

Leisure Family

8/10

Excellent

28 Mar 2025

Joe

The staff at MainStay couldn’t be nicer. Everyone was ready to help when needed. The facility however was a bit tired and patched up…

Leisure Family

6/10

Pleasant

22 Mar 2025

Olivia

Good location

2/10

Poor

17 Mar 2025

Gregory

Comfy but wouldn't recommend

When my wife made the reservation we were looking for a hotel that offered a kitchen in the room. When we got to the hotel and into the room we found out that the dishwasher didn't work and the dishes provided to the room were dirty.

Business

6/10

Pleasant

03 Mar 2025

Linda

It was an odd experience. The front desk employee that checked us in was wonderful (Amanda) super nice and welcoming. The hotel was pretty empty which made it kind of eerie. We had all of our children with us and needed to use the sleeper sofa. We went down to ask for linens (none were in the room) and they gave them to us with no pillows. We went down to ask for pillows later that night and they gave us ONE, very unwillingly. Literally told my daughter they normally don’t give pillows out and were very hesitant to even give the one. The breakfast was also awkward. We were there a little late at 9:10/9:15, and they not only watched my family eat but would not allow them to bring something upstairs for me. I normally stay upstairs with the baby and they bring me something. They said they weren’t allowed to take the food. NEVER had that happen before. Also the linens and towels had stains on them and the smell in the whole hotel was weird… would never stay again!

Leisure Family_with_children

2/10

Poor

10 Jan 2025

David

The only reason we didn't leave, it was late night

Hotels.com gave this location an 8.0 out of 10, very good rating with 166 reviews. There were many options to choose from in the vicinity we chose with similar price points. This hotel, from the pictures and reviews looked good, so we selected.First I want to address cleanliness:
When we got to our room, we immediately noticed that it was dirty. There was urine on the bathroom floor, it was sticky when shoes walked on it. The toilet bowl was dirty with human waste. Hair was also found both on the floor and walls. There were greasy fingerprints all over the cabinet doors and countertop in the kitchenette. There was dust all over unused, flat surfaces.Second is function/aesthetic:The shower faucet handle/ cartridge inside, needed to be replaced. The handle would continuously spin freely and not stop, so you had to find the \"sweet spot\" in order to turn it off. The shower head was also broken. Spraying out of the side, over the shower curtain and onto the bathroom floor. I thought this may have been simply calcium buildup, but after inspection, saw that the head was actually coming apart from its body.The faucet on the vanity was loose and very crooked. The faucet stop was installed incorrectly and was barely allowing water to pass by, even in the open setting. The drywall in the bathroom looked like it was under repair, There was bubbling and peeling of the paint all over. The lighting fixture was covered with rust, along with the hinges on the bathroom door. Would like refund.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Joseph

Great stay nice clean rooms

Leisure Family

6/10

Pleasant

28 Dec 2024

Jennifer

Very dissatisfied

We needed a room for six. They gave us a room with two queen beds and sofa sleeper, which was fine. When we went to make the sofa bed there were no linens. We called and asked for them. They told us to come get them. The only thing they provided was a flimsy blanket, no sheets, no pillows. Who wants to sleep on a mattress with no linens or pillows? If you are going to advertise a sofa sleeper the least you can do is provide linens for it. Will never stay here again!

Friends_and_family Family

2/10

Poor

10 Dec 2024

Teresa

Smelt Terrible

We ended up canceling our stay and just paid for the first night. As soon as we walked in the lobby this horrible smell hits you. It was bad. Then on top of that thermy want to charge you $150 deposit, that is not mentioned on Hotels.com when you book, and another $50 to check in early. We ended up staying at Comfort Inn IN Lebanon (Mainstays is like 6miles away from main Lebanon). We would not recommend this place just from the walk into the lobby.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

PENNY

Great stay

The staff was so nice and our room was awesome.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2024

Kristen

No pots and pans to cook with!!!

My biggest issue was the kitchen. There wasn’t any pans or pots to cook with. I specifically chose this hotel for the kitchen so I could cook for My kids (qty: 4) and I instead of eating out. I bought groceries to cook a simple dinner and breakfast on the stovetop only to not have any pots, pans, or utensils to cook with. Ate fruit and half of our dinner that could go in the microwave and still had to eat out for breakfast. We also didn’t have enough towels and when I went to request 2 more the young lady asked if I could bring them back after using them!! It was clean but I couldn’t use the room for why I reserved it!!

Friends_and_family Family

6/10

Pleasant

27 Oct 2024

Kiauna

Staff was nice. The hotel smelled old, weird. The odor was strong and got on our clothes.

Leisure

6/10

Pleasant

15 Oct 2024

Amanda

I wanted to like this hotel more . I tried . Peeling paint , lack of resources in a family suite . Dirty floors , hair . Sheets dirty . The laundry room .. don't even . The pool jerky , food was barely enough and basic . Area nice but next time I'll stay in Juliet or Franklin .

Leisure Family

8/10

Excellent

12 Oct 2024

Paul

We loved the convenience of the site. It was clean and mostly quiet.

Leisure Partner

4/10

Poor

07 Oct 2024

Steve

NA.

Leisure Family

8/10

Excellent

08 Sep 2024

Mark

Booked for one night and ended up staying 2. Very nice location easy to get to. Staff was very nice. The elevator didn't work most of time we were there (3 Rd floor room). Breakfast is a little work for selection. Notice that stay at 2 of you properties so far this trip and several people staying there said the same thing.

Partner

10/10

Exceptional

05 Aug 2024

Mike

It was very clean and up to date

Leisure Partner

8/10

Excellent

30 Jul 2024

Kara

A good stay with a pool, missing some kitchen tool

Facilities were in good shape. Room could have been cleaner. Breakfast was stocked and tidy. Our kitchenette was missing the cooking pot we needed to make dinner, and it took asking 3 different people to finally get someone to retrieve a pot for us. Ultimately dinner was saved thanks to a very resourceful employee.

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

Dennis

ok hotel for price point.

No fresh towels or room turnover in a 3 day stay. Bathroom was not comfortable, right next to a bed, poor exhaust fan, cracking silicon on tub.

Friends_and_family Family

2/10

Poor

02 Jul 2024

Jolleen

They changed my room to benefit them said i would get credit since the room i paid for vs what I got was more expensive and never received anything. I got nothing but the run around. When ut was 9:36 I went for coffee noticed there was still some food so I grabbed a plate just to be told breakfast was over.I will NEVER stay hede again. Very disappointing.

Leisure

10/10

Exceptional

23 Jun 2024

Kenneth

Well worth the money!!!

Leisure Family_with_children

2/10

Poor

17 Jun 2024

Verified traveler

Will not stay here again

Room was not clean (hair in bathtub, floor was dirty, hair on beds), there wasn’t enough linens for our family of 5 even though we requested more towels and such. The hotel overall did not have a nice smell and was very noisy.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Danny

Nice place

Leisure Partner

10/10

Exceptional

12 Jun 2024

Ralph

Awesome Hotel Nothing not to Like. 👍

This place is the nicest hotel I’ve stayed in for sometime. Nothing not to like, friendly, clean, room was awesome just like the staff. It would be Awesome if all hotels were like this one.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2024

Jessie

Friendless of the staff and the lady prepared breakfast every morning was nice and very kind. Thank you all for a welcome stay.

8/10

Excellent

01 Jun 2024

Brenda

Limited in room resources such as cookware and service ware

Leisure Family

4/10

Poor

30 May 2024

Jill

Just ok

It served the purpose…but not much else.

Friends_and_family Family

10/10

Exceptional

28 May 2024

Brett

The room was comfortable.

Leisure Partner

8/10

Excellent

26 May 2024

Sarah

Nothing bad to say.

Leisure

4/10

Poor

25 May 2024

Rhett

Do Not Stay Here

I would describe this place as “lipstick on a pig”. They have “renovated” but you can see how bad of a job it is and gunk and grime around the tub. You could see how the room nor the hotel were not really clean. Carpet all over and in rooms which are not clean and there is a musty smell throughout hotel and in rooms. You have to have the a/c going to keep it cool and we had a portable fan to keep the air moving to avoid the smell.
It is the type of place non of us would walk without shoes on or take a shower without flip flops. We had 4 adults scheduled in the room and they left us 4 towels and the towel for the front of tub was already wet.
We were really disappointed and felt “icky” staying there. I would not recommend

Friends_and_family Family

2/10

Poor

23 May 2024

Wesley

The desk clerk told me that they had a room with a walk-in shower before booking the room and after arrival they ended up not having one only a bath tub only. The employees were far from being friendly or helpfull. This has been the 4th time in as many months that I have stayed at Choice Hotels, unfortunately neither time has been a favorable experience, I will not return for a , 5th adventure, I would pay double what I paid (and it wasn't very inexpensive either) rather to stay there again.

Business_and_leisure Partner

6/10

Pleasant

17 May 2024

Angela

The room was ok when you first walk into the room there is a hump in the floor that pops when you walk.

Leisure Family_with_children

2/10

Poor

12 May 2024

Edward

There’s nothing unique! The building had a strong smoke smell. The room smelled like smoke in the beginning. Weird check-in policies. Maybe invest in updating the cleaning practices.

My family WILL EVER recommend this hotel.

Leisure Family_with_children

4/10

Poor

05 May 2024

Verified traveler

Dirty bathroom

I dropped the hand soap and when I picked it up it was covered in hair and grime. Not my hair. Sheets felt pilled and worn. Not sure but the sheets felt like microfiber and not cotton.

Partner

6/10

Pleasant

04 May 2024

Jill

The hotel has been renovated, but it’s not on par with similarly priced hotels in the area. The breakfast was mediocre. The desk staff were very friendly and we were happy this hotel was pet friendly. At the price point of 181$ for 2 queen beds, we expected it to be much nicer overall.

Friends_and_family Family

6/10

Pleasant

06 Apr 2024

Tracy

Room isn't even cleaned at check in. Disappointing.

Leisure Family

10/10

Exceptional

26 Mar 2024

jenna

There was a problem with the plumbing during our stay, but the staff moved us to a different room and were more then willing to accomodate our needs. This only thing was there is no hot tub. Other than that is was a very nice and comfortable stay.

Leisure Family

6/10

Pleasant

23 Mar 2024

Alisha

The location was convenient but the room wasn’t clean (dusty) and smelled weird.

Leisure Family_with_children

8/10

Excellent

10 Mar 2024

Darla C.

The room was spacious and the beds were nice. Breakfast was good and well managed Pool Hours should be extended.

Leisure Family

6/10

Pleasant

08 Mar 2024

Teresa

Ok but needs better upkeep.

We went as a family of 6. Only had towels for three. Sofa bed had no linens. It was actually put away with jumbled up used bed sheets. Went to the desk for clean sheets and more towels. Got back to the room and turned on the tv. Within 30 seconds the screen went blank. Tried to turn off and on again. Same thing. Had a picture for about 30 seconds then blank. We were all tired so we just went to sleep. It wasn’t terrible but it definitely needs better care and upkeep.

Friends_and_family Family

2/10

Poor

01 Mar 2024

Yer

We booked an available room for 6 people and when we asked for bedding, blanket and pillows for the sofa bed they said they didn’t have any and only had bedsheets. And the hotel was not even busy. There were only about 10 cars or less in the parking lot so to say they didnt have any extra bedding for the sofa bed was a lie. Poor communication, I had to go down to the front desk to get the bedsheets myself after I called and asked. They didn’t even say come and grab them from the front desk. I waited 10 mins then called back and asked if they were bringing it up and if I needed to go down. I also needed ice, so I went and found two ice machines that weren’t even plugged in, so no ice! This hotel had the worst service in my lifetime. Do not stay at this hotel or you will be very disappointed.

Leisure Family

8/10

Excellent

29 Jan 2024

Rose

The children were upset that the pool was not in service. That was the main reason why we got this hotel was for the pool because of the winter months.

Leisure Family_with_children

6/10

Pleasant

15 Dec 2023

Kathy

The room we had was a suite with 2 queens and a double pull out, sleeps 6. We had 5 people, 2 adults, 1 18 year-old (adult child), 2 younger children. No sheets or pillows in the room for the pull out bed, only 2 towels. For a room that should accommodate 6 people, should have enough supplies in it to accommodate 6 people, not 2.

Leisure Family

10/10

Exceptional

05 Sep 2023

Terri

Hotel

Very nice hotel. Will stay there again

Friends_and_family Family

8/10

Excellent

08 Aug 2023

Verified traveler

One night stay.

The bathroom sink and tub had hair all over them. The cleaning staff addressed the issue promptly. The rest of the room appeared to be adequately cleaned. The pool was broken during our stay as well. The front desk lady was sweet and very helpful. Breakfast was good with plenty of options.

Friends_and_family Family

2/10

Poor

04 Aug 2023

Jon

The hotel did not hold my reservation and said Expedia cancelled my reservation. Expedia said they did not cancel my rooms and my reserved rooms were booked to someone else. Still waiting for my refund for the rooms!

10/10

Exceptional

31 Jul 2023

MELISSA

Clean accommodations

Business

10/10

Exceptional

29 Jul 2023

Ann

Awesome customer service!

4/10

Poor

22 Jul 2023

Kathryn Denice

I definitely would avoid the hotel, we (family of 4) stayed for 8 nights and after 2nd day we had to ask 3 times for clean towels and toilet paper which we never received clean wash rags, on day 3 I asked for our room to cleaned which never happened. The breakfast was horrible unless you enjoy watered down sausage and eggs not to mention the rude attendant. The beds were extremely hard and uncomfortable also one night a man in parking lot walking around with huge knife and finally decided to check out pool and surprise it was closed….. definitely would not recommend this property 😡😡😡😡

Leisure Family

10/10

Exceptional

08 Jul 2023

JORGE

Arrived into Nashville early morning, around noon went in to see if i can check in early I was really tired and Gabriela Emily helped out to get my room early, That was awesome.
Defenitly reccomend this place

Leisure Family

10/10

Exceptional

30 Jun 2023

DAVID

Checkin was great! The desk clerk was very friendly, rooms are clean and big, and we enjoyed a nice breakfast too. I don’t think I’ve ever stayed in a quieter hotel. We would definitely recommend MainStay in Lebanon.

Leisure Partner

10/10

Exceptional

28 Jun 2023

Monika

Although the hotel rooms look amazing online, they really don’t look like that. The room was clean but there were greasy finger marks everywhere. I wiped down all the wall switches and handles. They were dirty. The kitchen cabinets had a lot of grease stains on them. The staff was amazing and friendly. It was comfortable for the one night we are here.

Leisure Pet

6/10

Pleasant

22 Jun 2023

Monica

Limited parking and the rooms weren’t up to par for my large family. Bring some sort of sheets if you want to use the pull out couch feature in the suites. Nothing was provided. Plus,one room out of our two had a leaking toilet so the bathroom floor was wet the whole time. There was one elevator and it was rickety plus kinda small for a hotel with three floors worth of rooms. It was just older and not as tidy as I had hoped. I wouldn’t go back when there were other choices nearby. Especially for the money I paid. Plus I didn’t get a paper receipt. Email only he said.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2023

Tina

This was a pretty busy hotel. But even with the business, it was not loud or a problem. We had everything we wanted/needed. Breakfast was quite good. Our room was very clean.

A few issues…
The floor was dirty in a few places around the hotel.
There was no tv control and we had to go ask for one. There were no dishes in the cupboards. We later found them in the dishwasher, but we weren’t sure if they were clean or not. The bathroom wasn’t the cleanest, but I wasn’t necessarily uncomfortable with it. The shower had some mold and a few hairs. The paint was bubbling and pealing in several places.

Overall, our stay was very good. This is somewhere I would feel confident staying again.

Leisure Family

10/10

Exceptional

27 May 2023

Sue

Wonderful! One of the best hotels on our trip! Clean, great staff, very comfortable bed and great breakfast!

Leisure Partner

10/10

Exceptional

21 May 2023

Susan

Everything was very nice and the room was very clean! Excellent shower! The breakfast was exceptional. The lady preparing it was really nice.

Only one draw back-A more comfortable couch is needed in the rooms. The couch looked good as for as style is concerned; but for older people...like my husband and myself...we need just a comfortable couch!

Leisure

10/10

Exceptional

09 May 2023

Kreig

Location and friendly staff.

Leisure Family

10/10

Exceptional

07 May 2023

Leslie

The lady at the counter was super sweet and helpful with dining options. She’s a gem!

Leisure Family

10/10

Exceptional

06 May 2023

Laurie

Spacious, clean rooms, comfortable bed, staff was friendly and helpful.

Partner

6/10

Pleasant

25 Apr 2023

Janet

Front desk could have been more friendly.

Leisure Family

6/10

Pleasant

24 Apr 2023

Verified traveler

Nice Room. Not clean. Loud neighbors

The guest service agent at night was nice and super helpful. The room's sofa bed had crumbs of food all over the mattress and the neighbors next door were extremely loud early mornings.

Friends_and_family Family

10/10

Exceptional

23 Apr 2023

Rick

Clean and helpful

Leisure Family_with_children