The Great Western Hotel

10/10

Exceptional

06 Mar 2026

Michele John

Really lovely welcome by the Reception staff and general manager. The hotel was undertaking some work, and recently had work completed. Fantastic views, lovely staff, great food, highly recommend.

Partner

2/10

Poor

04 Mar 2026

James

The hotel is in a good location,thats it,stayed for one night,abirthday surprise,the room was well below standard,cobwebs,patchay paint,uneven doors,curtains filthy,window frame filthy,and the bathroom,the bottom of the bath,sharp corners exposed,the top of the bath the sealant a child must have done it,i wouldnt put my worst enemy in it,also wee were charged ten pounds to park the car,which wee werent told about,so will never use this hotel again,and will be telling friends.

Partner

2/10

Poor

01 Mar 2026

Craig

Some staff and room

Partner

2/10

Poor

18 Feb 2026

William

I have been overcharged for my stay.
For the money the room was fine and the food was excellent.

Self

4/10

Poor

16 Feb 2026

Eric

Staff ok but on return to our room later in the evening there was a bad water leak from ceiling , constant drip all night, I was too tired to move to another room as offered by night porter , my

6/10

Pleasant

15 Feb 2026

Nichola

Overall good stay but I booked a sea view room and wasn’t informed that this view would be obstructed with scaffolding.. however didn’t spoil our stay too much.. just the photos. Food was generally good although wasn’t offered drinks with meal, just given water.. we could have asked to be honest however I just assumed it is normal to be asked about drinks. Other than these small issues that wouldn’t stop me returning, the hotel is perfectly located with good views and close to all amenities.

Partner

2/10

Poor

15 Feb 2026

Rosemary

The room was awful.
Mould in the room.
Windows had lots of black mould .
Shower in bathroom had mould with a cracked shower tray.
Electric wire to towel rail was joined together with sellotape.

Partner

8/10

Excellent

14 Feb 2026

Michael

Charming hotel whose golden days are behind it. Friendly staff and a lovely lounge area.

4/10

Poor

09 Feb 2026

Ruby

We waited around ten minutes after ringing the bell to get our key to the room no one to be found place was dead then finally got key room very out of date the tiniest tv I’ve seen bathroom needs a good update also you wouldn’t believe the dust in the walls especially above the headboard there was actual hand prints in the dust on the wall made me feel like it was falling on me roof had some sagging where rain had come in too so definitely will not be recommending

Leisure

2/10

Poor

08 Feb 2026

George

The staff were all excellent. The hotel however is old, tired, run down and in need of extensive refurbishment. Our room was a sea view No17 on the ground floor, I was delighted to get a sea view but wished I hadn't old single glazed windows kept none of the outside noise at bay.We heard everything on the Friday night it was tolerable a bit of traffic noise and some noisy people but on the Saturday night it was hell. There was obviously a night club nearby and we had a steady stream of drunk, loud, screening, shouting folk constantly from 11pm to 3am due to the useless single pain windows we heard everything as if they where in our room.

Partner

6/10

Pleasant

05 Feb 2026

William

Check-in was a bit chaotic. We arrived 20 minutes early and were asked to wait in the bar while our room was finished off. So far so good, but there was a change of staff and apparently they forgotvabout they forgot about us

Partner

4/10

Poor

04 Jan 2026

Duncan

No lift, lukewarm water, dining room cold, building shabby

Friends_and_family Family

4/10

Poor

03 Jan 2026

Fiona

The website was very misleading to start with. If you need to be charged for dogs this should be done at the time of booking and money collected along with the room charge. Then to be told that there was a charge for parking, which is not advised on your website. The whole place looked very tired and smelling musty. Whilst I asked for a ground floor room I didn’t expect to open my window to the bin area. Mislead on arrival about the food menu although to be fair the food served was good. Couldn’t bring myself to have a shower when I seen the state of the drain (I have photos of this ).certainly wouldn’t recommend the place to anyone.

Leisure Pet

10/10

Exceptional

30 Dec 2025

Mustafa Zahid

Really good hotel and staff

Leisure Self

6/10

Pleasant

21 Dec 2025

Klaus

Hotel in need of upgrading

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Paul

Very friendly staff, great location and breakfast.

Leisure Self

10/10

Exceptional

09 Dec 2025

Audrey

Although hotel is a little tired in decor, it was perfect for our stay.
We had a large, warm, sea view room which was great to watch ferries in and out.
Great breakfast, hot and a good variety.
Nice lounge to sit in evening overlooking port.
Staff friendly.
For us - a great stay and would return again.

Leisure Partner

8/10

Excellent

07 Dec 2025

William

All was good!

Friends_and_family Friends

4/10

Poor

27 Nov 2025

Pauline

Was very disappointed, the photographs are deceiving. The hotel was grubby and in poor condition, threadbare carpets, water stains on ceilings, grubby carpet in bedroom, mould on windows, toilet bowl moved upon seating, lift was dirty with splash marks on doors. Only positive comment I could make is that the staff were friendly enough and breakfast was okay.

Business Pet

8/10

Excellent

21 Nov 2025

Geoff

.

6/10

Pleasant

18 Nov 2025

JOHN

Room and staff were fine. No issues at all.

Leisure Friends

2/10

Poor

13 Nov 2025

Ken

Room was bad. Plumbing issues. Hot water was a trickle. Fire alarms going off on multiple nights with no direction from staff. No clean towels available. Breakfast was poorly cooked. Hotel in general in great need of repair.

Business_and_leisure Family

2/10

Poor

13 Nov 2025

Irene

I booked for 2 days and only stayed for one.
The room had a dirty toilet, cobwebs on ceiling, no heating and I just could not stay any longer in it. I emailed them and said the room would need to be cleaned before letting it out again. Needs a full refurb.

Leisure

2/10

Poor

11 Nov 2025

Ian

We didn’t last 10 minutes in the room we were given , it was absolutely terrible, couldn’t shut window so it was cold damp wallpaper was coming of walls , bed was tidy it would of be luck if we both fitted in it , bathroom was very small , very dated indeed , we were both shocked , we came out and paint and wallpaper coming off walls coming down main stairs , spoke to guy at desk saying we can’t stay in a room like that and he wasn’t bothered one bit , and just said hum, I wouldn’t recommend anybody staying there it’s absolutely disgusting, we had to travel up to fort William to find another room , really should be getting a full refund, not happy at all with this hotel .

Leisure Partner

8/10

Excellent

10 Nov 2025

June

The breakfast was lovely . The didn’t have Scottish blended whisky only Irish twice we went in there was no bar person on

Leisure Partner

10/10

Exceptional

10 Nov 2025

Lesley

Great sized room with wonderful view. The staff were excellent. We had a slight problem with the bathroom facilities, however this was rectified with no inconvenience immediately xx

Leisure Friends

8/10

Excellent

08 Nov 2025

Susan

We liked the separate sleeping areas. Bathroom was very big. We struggled a bit with the shower but we figured it out.

4/10

Poor

07 Nov 2025

Frances

Reception staff had poor communication skills. English wasn’t their first language.
No parking available despite there being empty parking spaces.
We arrived at 4pm.
Heard raised voices from other disgruntled customers

Partner

10/10

Exceptional

07 Nov 2025

Benjamin J

Room was spotless and staff were very friendly and courteous

Leisure Family

2/10

Poor

04 Nov 2025

Sharon

Entrance door out of order, dingy reception once we figured out how to gain access!
Staff were forlorn and disengaged. Felt like a scene from a weird horror movie.
Creaky stairs, out of order lift, dingy corridor led us to a sad, little room.
Unloved with shabby decor, so tired and felt like an abandoned refuge shelter.
Hot water was cold, a touch of mould on the bathroom tiles and toilet paper was on the opposite wall from the toilet.
We stayed away from the hotel as much as possible during our three day stay in Oban.
Every moment we spent in there sucked a bit more joy from our souls.
If you want to feel like you live in a refuge centre book this hotel.
No joy or happiness lives here.
If I had paid £20 a night I would have been disappointed.......but £80 a night!!!!
Worst value for money I have ever encountered.

Leisure Partner

4/10

Poor

03 Nov 2025

STEPHEN

First room 311, was extremely noisy due to loose tiles or boards on the outside of the window. In addition, the shower head was flat on the floor as the water was gushing out. The room was not prewarmed and welcoming. After notifying reception we were told nothing else was available. After about 2 hours the receptionist came to our room to tell us he could offer an upgrade. The second room 129, was larger and better but the heating didnt work. We were given an oil filled radiator. Both rooms were not in good repair, particularly the bathrooms. The receptionist was friendly and did his best. We had breakfast both mornings and this was excellent and plentiful.

Partner

6/10

Pleasant

31 Oct 2025

Kathryn

didn't have breakfast

Partner

4/10

Poor

27 Oct 2025

Christopher

This property is extremely dated and in a poor state of repair. The decor is from the 1970s/80s and it looks as if not much has been refurbished or replaced since then. Our room was a decent size and had nice views out over Oban bay, but there was evidence of damp and water damage and the furniture was quite sparse, so there was quite a small double bed in a large room. Bathroom was small and also very dated, though everything was clean. Parking and breakfast were subject to extra charges. This was clearly once quite a grand hotel as the building and public spaces are large and airy, but it is in desperate need of investment and renovation and was not worth the price charged

Leisure Partner

4/10

Poor

24 Oct 2025

Colin

Plenty option's for breakfast. Staff in the building very helpful. The £20 a night they where going to charge me for the dog i refused to pay. The carpets in our room were years old. Not very clean and smelly. Bedding and towels clean but shower and toilet not cleaned for the four days we were there. Plaster coming of the walls and damp. We came home with bad chests and coughing. I could still smell the room on my coats. We would not stay here again. Also £6 a night parking charge not mentioned when booking.

Leisure Family

6/10

Pleasant

24 Oct 2025

A

Last minute booking so arrived late. Not told when making booking that you had to reserve a car parking space at a cost so had to move car down the road. Hotel due for a refurb and cannot come fast enough. The food was to a decent standard but customer service is poor. Had booked for the restaurant and got told that because we were late (having to move the car) would have to eat in the bar or else they would have to move us halfway through meal. It will be interesting to see it after a refurb but doubt very much that I would stay in Oban again but who knows.

Partner

8/10

Excellent

23 Oct 2025

Elizabeth

Everything was great. We were down as 2 adults but 1 was a child ...but on booking I was unable to book adult and child. My only complaint was that the television didn't work! As you can imagine with a 9-year-old we were back in hotel fairly early eve. Other than that a perfect place to stay.

Leisure Family_with_children

8/10

Excellent

23 Oct 2025

Marion

Staff helpful. Great size room. Old establishment. Comfortable, clean, firm bed. Great location on seafront. Appreciated the biscuits in room with coffee. Tea and hot chocolate. Didnt seem to be much hot water for shower at 9am. Lift entry could be cleaned, ie, door channels. We wish owners luck with costly refurbishment. A grand old hotel.

Leisure Family

6/10

Pleasant

23 Oct 2025

Jackie

Perfect location, staff friendly.

However tv didn’t work nor did shower

Partner

2/10

Poor

21 Oct 2025

Alan

Do not stay here!!! Not worth the money. The hotel is very run down, torn seats, torn curtains, faulty electrical sockets, faulty light switch, worn carpet, faulty sink plug, broken shower screen.
Room cleaning is done on request, but this wasn’t explained on arrival. There is a car parking fee, which wasn’t mentioned prior to booking.
With parking, we paid £108 a night for 1-star accommodation.

6/10

Pleasant

19 Oct 2025

David

Generally we were very pleased with our room in terms of space, bed comfort, cleanliness, corner aspect and above all else the fabulous view directly over the loch.

Let down by not so small an issue as poor water pressure. Shower little more than a trickle. A bath would take an age to fill. Heated towel rail not working and very dirty windows.

Misinformed that we could eat in the restaurant to discover the restaurant had been given over entirely to two large groups. Shuffled into a lounge with low seating for dinner. A number of other guests similarly misinformed and not happy.

Set menu dinner was however nicely prepared, quality and very good value. Chris the barman worked extremely hard to take orders and wait on while attending to the bar.

Fabulous views make the Grand Western at a premium location. Sadly not so ‘Grand’ these days but so could be once again with a bit of investment not least in its structure. Would then be the go to hotel in Oban without question.

New management clearly doing their best given what appears to be the limitations at their disposal.

2/10

Poor

18 Oct 2025

Caleb

Absolute worst hotel I’ve ever been to, hands down. I checked in on Wednesday evening and checked out 5 minutes after. The rooms and hallways smelled like cat pee and the walls and floors were sagging with weird stains all over them. After talking to the front desk, I was told that they’ve had no complaints of smells and that there’s not other rooms available. There was no manager I could speak to or anything. This place almost ruined my honeymoon, but thankfully we were able to find somewhere much nicer to stay. Do not believe the pictures shown as they told me that they are not actually representative of any rooms available at the hotel. We were also told when booking that there was free parking on the property, which was a lie. Do not go here if you value your health or safety.

Leisure Partner

2/10

Poor

16 Oct 2025

Bailee

The hotel needs to be closed and repaired. It’s filled with mold and mildew, the floors feel unstable and damp, the room was humid, everything’s an upcharge, parking was a nightmare, and it was the worst hotel I’ve ever stayed in. I highly recommend staying literally anywhere else. I wish I could get my money back. The only think going for this hotel is its location, but it is otherwise genuinely terrible.

Partner

6/10

Pleasant

16 Oct 2025

Christopher

Overnight stay. Ok for the money

Although lift was reliable. I’m surprised it got me up and down to the 3rd floor. On arrival I was told that the car park was full and need to park next door in a public car park. However later in the evening there was still free spaces so parked in front of hotel. TV in the room was not tuned in. Room was ok but shower pressure was poor.

Self

8/10

Excellent

13 Oct 2025

Monica

Good location with easy walking to the town centre, shops and Oban Distillery.
Hotel is old but room was comfortable. Great views of Oban Bay from the bar windows.

Partner

4/10

Poor

11 Oct 2025

Janet

First, the staff were great especially the breakfast and dinner employees. The hotel itself is very very outdated. There were actually large spaces between the windows and window frames letting in the cold air in. All the floors creaked and the walks were in dire need of painting. When we arrived the elevator was out of service and we had to hike our luggage up two landings. Being in our 70’s and 80’s this was not an easy feat. The receptionist did say that she could see if she could find any hotel employees that could help us. The majority of the other guests were old and had rooms on higher floors and we saw them struggling to get their luggage up. The same receptionist also told us for our inconvenience they upgraded us to rooms with sea views. I didn’t even bother to tell her that we originally booked and paid for sea view rooms. We were there for four days and when we left the elevator was still not working.

Leisure Family

8/10

Excellent

11 Oct 2025

Sandra

Staff very nice, everything was spotless. Food was good.
The building is tired and old fashioned

Leisure Self

8/10

Excellent

08 Oct 2025

Rosemary

Room was clean but dated.
Friendly staff.
Located on the seafront so had good views from the bar area.
Short walk from the station along the sea front.
Good selection of shops and eateries all within walking distance.
Good location for transport links.

Family

6/10

Pleasant

08 Oct 2025

Amy

Very kind and accommodating staff. Hotel has the necessities.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Kayleigh

A lovely stay

A very comfortable stay and the breakfast was great. The hotel is slightly dated but you can see that there is investment being put into the hotel and I would stay here again.

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Susan

The hotel was ok for a one night stay, and the staff were helpful. It is tired and needs some maintenance. The beds were comfortable and the breakfast was good, but for the price we paid it wasn't great value.

Leisure Family

6/10

Pleasant

03 Oct 2025

Darrell

On check in we were surprised to see how run down the hotel is, water damage in the ceilings etc. The staff were great and accommodating. They had complications with the room we booked but we were upgraded to a larger room with a view. The issue there was that the upgrade was on the very top floor, we are seniors and the elevator was not functioning, there was no assistance with bags to our room. The breakfasts were great. I would not recommend to others just based on the condition of the hotel itself.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Maralee

Staff lovely. Hotel clean but tired. Never could figure out how to turn the towel rail on.

Self

4/10

Poor

28 Sep 2025

Philip

This hotel is tired and shabby.

Leisure Partner

2/10

Poor

22 Sep 2025

Cecile

Buyer Beware!

Photos on Hotels.com suggested a quaint nicely decorated and maintained seaside hotel. Perhaps the water-facing rooms were in better shape but our standard rooms that faced the back weren't. The shower in my brother's room dark gloomy room was covered in black mold that gave him a headache and nasal congestion. A health department in the US would have condemned it. They gave him a better room after he complained the next day, after comparing it with mine which, had a bad ceiling patch but minimal mold and a functioning window. The sole elevator was broken our entire visit. Elderly and movement-impaired guests struggled to climb and descend the stairs, which may have diverted their attention from the rusty, peeling paint onthe adjoining walls. For what we paid for our rooms this was a massive disappointment. The staff did what they could with what they had to work with; I blame the hotel's ownership for letting what clearly was a beautiful hotel in its day sink into decrepitude. Nobody paying those rated should ever be given a room in the condition of my brother's first one.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Mary

It is an old hotel with the usual problems. The beds were comfortable and the staff friendly and helpful

Friends_and_family Family

4/10

Poor

21 Sep 2025

Ann

Old and worn out. Lift not working. Carpet wet but wet area not near bathroom. Hot water ran out.

Leisure Family

2/10

Poor

20 Sep 2025

Michael

Very run down staff at the front desk were terriblw

Leisure Friends

4/10

Poor

19 Sep 2025

Deborah

It was uniquely shabby, tired, ‘unloved’ and certainly overstated in its promotion

Leisure

6/10

Pleasant

18 Sep 2025

Rachael

Location is fantastic!! The hotel is old, but needs much refurbishment. The lounge, entry area and all are pretty, but the bed in our room needs replacement. If I had it to do over I would have paid more to stay on the coast in a similar location.

Leisure Partner

8/10

Excellent

17 Sep 2025

Denise

There was no parking available at the hotel.

Leisure Partner

4/10

Poor

17 Sep 2025

Andrew

This stay was not good at all. When I checked in there were two operatives on the desk, it took just over 40 minutes to check in as Yes there was a queue of one person in front of me but still check in was far too slow. In addition there was a problem with the gas or something which which meant that a full cooked breakfast was not available. This was not only disappointing but there was no reduction on the price of the stay offered to residents for the inconvenience of no full cooked breakfast. I am not a happy customer.

Leisure Self

8/10

Excellent

15 Sep 2025

Jeffrey

The view is amazing, by far the best part of the hotel, right on the ocean, wow. The front reception is nice a bit on the aged side. Our room was decent. The shower, gross!! There was mold on the walls and curtan and the drain did not go down while showering. Took about 5-10 minutes to drain... after your shower was finished. I was also disappointed that even though we paid to stay the night, we had an additional charge to park our car. If you need a place to stay and are out of options the Western will do, but dont set you standards too high.

Leisure Partner

8/10

Excellent

13 Sep 2025

MaryAnn

The hotel is a 'Grand Dame' for sure but has seen better days but for the location and value it is a fantistic choice. Our stay included breakfast which was a plus but the coffee was terrible so go with the tea and juices. Car parking was at ≠£6 per day but space is limited, best is to request in advance of arrival.

Leisure Friends

2/10

Poor

12 Sep 2025

Catherine

A very dated property. We had to ask for toilet paper...showers cold in morning....breakfast was truely awful

Partner

4/10

Poor

12 Sep 2025

Chad

This hotel needs remodeling and updating. The rooms are spacious but the place looks cheap and rundown.

8/10

Excellent

09 Sep 2025

Terence

Ok. Hotel needs a renovation but a decent stay

A little worn but a decent stay.

Friends_and_family Friends

6/10

Pleasant

07 Sep 2025

John

TBH, it's a place in need of the TLC; it obviously used to be a grand place, but it's getting a bit tired. The facilities are all you need, though - basic, but all there. The breakfasts were quite good: serve yourself and plenty of choice. We didn't see much of the staff, but they seem efficient enough. The location is lovely (if you get a sea view) and only a couple of minutes walk from the town centre.

If this place had some money spent on it, it could be magnificent again.

Leisure Partner

2/10

Poor

05 Sep 2025

jennifer

Bespoke really needs to take a good look at this hotel and make some upgrades. If you choose to fly your country’s flag they should be in good order. Shame on you

6/10

Pleasant

05 Sep 2025

Ruth

The hotel is a grand old lady who has seen better days but is rather tired and frayed. However the view is super, rooms as clean as they can be, breakfast plentiful and varied, and the staff were helpful and friendly.

Leisure Partner

6/10

Pleasant

05 Sep 2025

Karen

Great location, beds were comfortable. The room was in great need of an upgrade. The bathroom was horrible moldy around the tub, the corridors smelled really badly of damp. I sometimes think when you book with trip adviser or Expedia you sometimes get the worst rooms. Wouldn’t stay there again.

Leisure Partner

8/10

Excellent

04 Sep 2025

Jan

It’s an old hotel and very charming.

Leisure Partner

8/10

Excellent

02 Sep 2025

Elizabeth

Our room was on the lower first level. Very musty smell in the hallway that came into our room.

6/10

Pleasant

02 Sep 2025

oanh

A kwirky hotel

The view is best in Oban. The building needs up-grading. The staff is friendly. Check in is at 3 but no one is working in the bar if you are early
My husband had to ask for toulet paper. There wete no towels available when we needed one.
Dont stay here if you want ameneties. Do stay here for the view and location. Dining is good. Make sure to make a reservation.

Partner

6/10

Pleasant

02 Sep 2025

Christopher

Old and of it's time.

8/10

Excellent

02 Sep 2025

Iain

Well situated, clean and comfortable. A bit shabby but the sea view and friendly breakfast made up for that and I got decent value for the money.

On arrival, it felt more like arriving at a car park with a hotel attached to it, rather than a hotel with a car park. Guests are not allowed in the hotel car park without a specific separate booking which somewhat negated the warmth of welcome.

Leisure Self

4/10

Poor

01 Sep 2025

Douglas

A very tired hotel, which is in the need of a lot of maintenance and refurbishment.
We expected to have the room serviced after the first night having placed the sign on the door and asked at reception, but it was not done, we had to ask for towels and for the tea and coffee at reception.
The window in the room was stuck open, had to use a lot of force to look close it.
It is rather overpriced for its condition.

Leisure Partner

6/10

Pleasant

30 Aug 2025

Jared

Good place to stay in Oban

Leisure Family

4/10

Poor

30 Aug 2025

Malcolm

Don’t stay in the single rooms

I stayed in a single room at over £100 a night - it was like a cell. Narrow, dark, cramped. If you had been overweight you’d have had difficulty turning round in the “bathroom”. I asked for another room or to upgrade but they said they were full which, to be honest, I didn’t believe. The rest of the rooms maybe ok but I wouldn’t recommend a single

Self

2/10

Poor

30 Aug 2025

Joy

Would not advise anyone to stay here. Room and corridor needs a thorough clean, smells very musty.You're charged by the hotel to park your car, only to find someone else has taken your allocated space. The only positive is the linen was clean. This place needs a total revamp.

2/10

Poor

28 Aug 2025

Verified traveler

Stay here at your peril

Hotel is shabby and unkempt. Room was dirty and had clearly not been properly cleaned, with a dirty used tissue left at the side of the bed. Mould and mildew in the tiny shower room. I won’t be surprised if we get are ill in a day or two after staying here. Unbelievable that it cost £135+ per night.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Lark

Night before the Isle of Mull

Good location, nice vintage property. For our trip it was perfectly suited.

Friends_and_family Family

6/10

Pleasant

26 Aug 2025

Andrew

Very comfortable, clean linen etc, staff tried their best. Food good and good value, the whole place wasjust in need of re decoration and mai tenance.

Leisure Partner

6/10

Pleasant

25 Aug 2025

Erika

The hotel looked a bit tired. The room was fine but the shower didn’t get hot. It seemed to only be a fault in our room. These things happen but it took a long time and a lot of going up and down from reception by us to get another room with a hot shower. We had a brilliant view though.

Friends_and_family Friends

4/10

Poor

24 Aug 2025

Andrew

A sad and tired building in need of significant refurbishment.

Business_and_leisure Partner

4/10

Poor

22 Aug 2025

Rui

Only stayed one night and to be honest glad it was no longer. Oban is beautiful and this hotel looks grand on the outside. Inside is a different matter. Very worn, even dirty in places. Short staffed when we arrived and to be honest we felt sorry for the lovely girl on reception who bore the brunt of complaints from disgruntled guests. Very disappointed. At least the bed sheets were clean. Cold tap in bathroom leaked everywhere and towel rail held together with gaffa tape. Black mould on sills and cracks in ceiling. Whole place smells old and musty.

Leisure Partner

6/10

Pleasant

20 Aug 2025

Bryan

Quaint, but needs some maintenance. The restaurant food was very good, and there was a perfect view of the harbor from the front window.

Leisure Partner

4/10

Poor

16 Aug 2025

Verified traveler

Shabby and run down

Old and run down. Service very slow when checking in. Paying an extra £20 for a dog is ridiculous especially when you see the state of the room! Such a shame as the view was nice

Partner

4/10

Poor

15 Aug 2025

Sue

The view from the bedroom was the only saving grace at this hotel. The room was not serviced at 4.20pm when we wanted to check in. The lounge has several very hard, plastic like sofas to sit on.
One of the Receptionists was brand new, and did not know which floor our room was on, the other was very off hand, bordering rude.
The whole place looks extremely run down, dirty, smells of damp and mould, the lock on the door is not very secure. It needs a lot of money spending on it to look like it does on the website . I feel i have been conned.

Leisure Friends

4/10

Poor

15 Aug 2025

Jessie

Check in under average lift small and shaky room a disgrace beds worst ever experienced view even worse i have seen bathroom a disgrace i could go on lowest standard ever

Leisure Partner

2/10

Poor

15 Aug 2025

Teresa

The rooms were dirty....carpet would crunch under bare feet. Paint flaking off the windows. Mould on shower curtain. Toilet lid would nit stay up and banged off your back while trying to use the loo. I could go on and on. Horrendous hotel

2/10

Poor

14 Aug 2025

Karen

This was a horrible decision to stay. We arrived for a five nights stay, and learned there was no heat in the room as the boiler was broken. This is in the town of Oban in Scotland, and there were no extra rooms to move us. It was freezing cold, raining, and the wind was blowing hard. The hotel is very old and the windows leaked. We asked for portable heaters, and we’re given only a small heater that was an adequate. We could not sleep without several extra blankets. Hotel management was unable to repair the heater during our stay. I would like a complete and total refund for this misadventure.

Leisure Family

6/10

Pleasant

12 Aug 2025

Theresa

1 Night in Oban

In its heyday it was probably a lovely hotel but its tired. We were in a ground floor room (which is actually partially subterrainan) musty smell, mold on wall, peeling paint. This is not to say rhey haven't made upgrades. Bathroom fixtures are new, beds are new and comfortable, lighting is good, breakfast was abundant and staff was very kind.

Partner

6/10

Pleasant

12 Aug 2025

Jill

I asked to swap my room as I needed a low floor and the lift was out of order . I can’t do many stairs so they agreed and I got room 17 . A No frills room but great view , plaster falling off the walls on the corridor , but bed was clean and I had our dog with us , so we had to pay an extra £30 she tried to charge £40 but I had an email agreeing £30 . The hotel is scruffy so I don’t know why I had to pay an extra charge for the dog . However we had breakfast in the bar with the dog so that was a plus . Brekky was ok a hot selection and croissants etc . The amount of a £150 per night plus £30 dog for two nights , plus £6 a day parking , is daylight robbery considering the state of the hotel . Lots of complaints wen I was checking in and a lady threw her keys at the receptionist telling her she had gone elsewhere . They need to spend some money on this place , we came just after Covid and it was in a right state and nothing much has changed . Take heed the owners as people will eventually stop coming it’s so bad

Partner

2/10

Poor

11 Aug 2025

Doreen

The hotel is horrendous.

Leisure Self

4/10

Poor

10 Aug 2025

Liane

Dont believe photos.

Hotel in a terrible state of disrepair in parts. Our room was right at the very top, and the lift was out of order( found out thats been for quite a few months, hallway smelled musty/mouldy as did room. Lots of mismatched patches on walls, cobwebs, and bathroom smelled foul- which was the shower drain. Definitely, the rooms and hotel are not like photos on this or their own website. Went down to see if we could move/ voice our concerns, which we couldn't but it would be past to management, same thing the following morning, and again at checkout. Still wait on some response from management. Apart from being lied to by 3 reception staff, other staff members were brilliant. Photos below. And complaint going to Bespoke hotels

Partner

6/10

Pleasant

08 Aug 2025

Robert

Limited parking..no lifts working and was not good as i have bad mobility in my legs

Leisure Partner

6/10

Pleasant

08 Aug 2025

Verified traveler

Nice bar but the rest needs a major overhaul

The bar area is great with a superb view. The rest of the hotel is in desperate need of attention. A musty smell fills all the corridors, the carpets looked like they'd not been cleaned in days, the walls were dirty and/or damaged.

Friends_and_family Friends

2/10

Poor

07 Aug 2025

Nancy

Dirty, dated, and not well managed. NOT HANDICAPPED ACCESSIBLE AS stated. Elevator broken. Paint chipped off windows, glass broken out of windows and borded over. Carpets FILTHY. Bugs dead on carpet next to bed. Plaster falling off wall onto stairs. Heater did not work in room. Had to ask for blanket 3 times to finally get one. Shower filthy. Expedia ratings WAY TOO HIGH to be true.

Leisure Family

2/10

Poor

07 Aug 2025

Pamela

The hotel is literally falling apart. We let the front desk staff know we were checking out after our first night due to the conditions of the hotel. No hot water, door banging in the wind all night, creaky floors, peeling paint… crooked stairway, no elevator, spongy floors which felt like you might fall through. Overall one of the worst hotel experiences especially for how much they were charging for such poor conditions. Every other place I have stayed in Ireland and Scotland on this trip has been amazing, comfy beds and great breakfast for the same cost. This was disappointing in every way. Not even a good breakfast to help make up for the rundown condition of the property. Believe the bad reviews and do not book this hotel unless they do the promised renovations they say they will do. Until then they should be charging a hostel rate not a hotel rate. I honestly have never felt the need to leave a bad review but this one deserves it. Save your $$ for anywhere else.

Leisure Friends

4/10

Poor

07 Aug 2025

John

Poor reception on arrival. Lift not working. Fire alarm went off 6 times. Mold round window in en suite. Clearly needs a lot of decoration in the building. No information in my room. Staff helpful.

Leisure