Mercure Bridgwater Hotel

10/10

Exceptional

01 Mar 2026

ian

As always a great stay. We have stayed multiple times. Good food. Great service

Partner

6/10

Pleasant

25 Jan 2026

roye

Road very noisy
Room not the cleanest

10/10

Exceptional

11 Jan 2026

Tiffany

The room was a little small
But the staff more than made up for it, lovely stay would stay again this time in a room with a tub!

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Lacey

It was a beautiful stay, the room was clean and modern and the shower was great. The food both room service and breakfast were fresh and delicious!

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Keith

Very helpful!!!

4/10

Poor

14 Dec 2025

Jamie

i booked a room yesterday to treat my wife we checked in i booked a table for 5pm as i had an event to go to at 7pm we got there at 5 pm we placed our order we waited 15 mins no drink so we chased it up after we sat another 15 mins the staff didn't even know wat we ordered do we sorted that then we waited a futher half hour by then we had enough and we had to go to our event so we didnt even get a meal i planed before our night out since the last time i came here your service has got terrible u got staff stood around talking not a care in a world while we sat patient customers that didn't even get served. when we were waiting for around 20 minutes, the came to us and said can i confirm your order, he read the order and it was missing my wife's meal. he said he would sort this. whilst waiting could see the steak i had ordered on the pass. this then sat there until we decided to leave after 50 minutes of waiting, bearing in mind we were the only people in there for the first 10 minutes. when telling the gent we had to leave as we needed to get ready, he then told us it was the restaurant manager who had messed our order up. considering the restaurant was empty we did not expect this and even more so when you can see the kitchen staff stood around drinking tea and chatting.

Leisure Family

10/10

Exceptional

13 Dec 2025

Angus

Location.

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Gemma

We were given a room at first which had not been cleaned from the previous guest, we were then given a different room which smelt of body odour and food so we asked for a different room. The 3rd room we had was ok apart from the body hairs in the shower. Reception staff were fantastic though!

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Jo

Exceptionally professional staff, spotless rooms, delicious breakfast & very quiet. Comfortable beds too

Leisure Partner

8/10

Excellent

18 Nov 2025

Amy

Very convenient for town. Very friendly and helpful staff

Partner

4/10

Poor

17 Nov 2025

MISS J

Staff meh. Room the bed was extremely uncomfortable n room was small. The price for breakfast n for food there is a complete rip off

Self

10/10

Exceptional

19 Oct 2025

Martin

Great hotel , terrible town

Nice room , very clean and modern , good location although Bridgwater in unfortunately not a very nice town

Partner

6/10

Pleasant

19 Oct 2025

Katherine

The room and staff were excellent however the dining experience wasnt so good, we were told tthat we coukd get room service as the retaurant was too busy and the cooked breakfast in the morning was cold, when we mentiomed it they took out plates and microwaved it for a minute

Leisure Partner

8/10

Excellent

02 Oct 2025

Julia

The property was fabulous had a problem with the balcony for not opening. The rubber seal was loose and got in the way.

Partner

8/10

Excellent

19 Sep 2025

Helen

All in all a very pleasant stay.

A nice hotel, check in easy, and a nice room. I didn’t sleep well as the pillows were too hard, but the bathroom and shower was excellent.
Restaurant food was good in the evening, but disappointing at breakfast as the cooked food was just warm, not hot, but tasty nonetheless.
Good service with professional friendly staff. I would stay here again.

Partner

6/10

Pleasant

07 Sep 2025

Patrick

Weekender

Room was OK but not spotless some debris in corners and stain on pillow. Stayed 2 nights but room was not serviced during that time. Shower hand held part was poor hardly no flow but soaker head OK.

Partner

8/10

Excellent

01 Sep 2025

Mary

Lovely, modern hotel with excellent amenities. Didn't eat at this hotel, so can't comment on that. Had a good night's sleep in a comfy bed (Ear plugs are a must, if you get given a room on the same side as the busy road).

Parking is charged at £10 per night, and it's limited. However, if you go to the carpark across the road, it's free on certain days/ much cheaper than the hotels parking!! Although, I didn't feel my van was safe at all in either carpark.

Outside area around the hotel is a huge let down, and I wouldn't advise anyone to go out alone. It's surrounded by derelict buildings and is extremely rough.
This lets the hotel down massively and for this reason alone, I wouldn't return.

Leisure Partner

4/10

Poor

31 Aug 2025

Jason

The hotel has been built in a run down area with a failing town on its doorstep, this creeps into the building itself with undesirable characters drinking at the bar etc..
Upon entering our room we were immediately hit with a smell of what i can only describe as stagnant flatulence!
To make it worse the bathroom stunk of rotten egg obviously bad drainage.
So we opened our balcony door to air the room and was greated with the smell of someone nearby smoking cannabis, this combined with the sound of sirens just made the whole evening worse.
The were hairs in our bed and around the toilet.
The bed was like concrete.
We slept on top of the quilt with our own blanket.
Initially we'd booked for 2 nights but 1 was more than enough!
We left sharply early in the morning and will not be returning to Bridgewater anytime soon!
No refund given.
I would like to add that the staff were very pleasant.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Lorna

Lovely stay

Leisure Friends

6/10

Pleasant

17 Aug 2025

Teri

Unfortunately we were unable to dine in the evening in the hotel as we were told short staff and kitchen was not taking any more orders, although dinning room was not full.
Also we were told the room Service was not available, but we could go out the hotel for something to eat, aftef a 2 hour drive we just wanted to rest.
Room perfect, shower amazing also very clean. Breakfast service brillant and attentive. Coffee machine had broken down.
All in all an okay stay, just requires tweaking for food if required as in your menu for room service states upto 10.00pm, for us this was not an option.
Thank you for good service from reception and breakfast waitress.
Road closure did not help either.

Kind Regards
Teri Tilbury.

Business_and_leisure Family

8/10

Excellent

13 Aug 2025

Richard

Great stop off point

Convenient and clean.

Partner

10/10

Exceptional

02 Aug 2025

Leighton

An excellent hotel in a great central location in the heart of Bridgwater town centre.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Susan

It had all we needed, very happy

Leisure Partner

8/10

Excellent

20 Jul 2025

Jacky

Perfect for an overnight stay but not an inviting surrounding area

Business Friends

4/10

Poor

15 Jun 2025

Jonathan

Not at all dog friendly!

We chose the hotel because the Hotels.com filter said the hotel was dog friendly. The hotel was not dog friendly at all. On arrival I was given an A4 sheet of paper with the rules for the dog, not exactly the warm welcome we were expecting. Unfortunately dogs are allowed on reception and the bedroom but that is all so we couldn’t eat in the bar area as dogs aren’t allowed. Also dogs are not allowed to be left in the room alone so adults can’t eat in the bar either. Also on booking the lovely lady called Jasmine said she would give us a room next to the fire exit which she did (Jasmine is credit to the team), unfortunately the restaurant manager saw me using the fire exit and said that I wasn’t allowed to do that again, another example of not such a dog friendly hotel. Definitely would not stay again as the hotel is in a very undesirable area. The two bar staff we met were friendly as was Jasmine on reception when we checked out.

Partner

10/10

Exceptional

08 Jun 2025

Susan

Room was excellent very pleasant stay.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Ian

The reception staff were excellent and went above and beyond. The restaurant was super busy (think there was a coach trip) but the service staff took it in their stride and a credit to the whole stay

Partner

8/10

Excellent

30 May 2025

Mel

Good

Partner

10/10

Exceptional

23 May 2025

Brett

Excellent

Really good lovely rooms very friendly staff thank you for a great stay

6/10

Pleasant

20 May 2025

Nancy

Ok place

Ok place

Business

10/10

Exceptional

12 Apr 2025

thomas

Was a nice stay

Business Self

2/10

Poor

06 Apr 2025

Colin

We checked in he got charged for He noticed this and asked for a refund at check out and they practically laughed at him and said it wasn’t there problem and refused to refund his money. Blatant theft in my eyes.
If this is the way this company acts when they have made an error, I/my group will never stay with this hotel chain again.
Shocking!

Leisure

8/10

Excellent

02 Feb 2025

Kerry

Great breakfast and bar service, There was a flashing light on fire alarm in the ceiling above the bed, this could do with changing. The moving wrap around advert in the bar and restaurant isn’t nice at all and ruins the environment. The staff were lovely and it wasn’t clear that the parking would be an additional cost.

Leisure Partner

4/10

Poor

26 Jan 2025

Michaela

..... all was ok...but dissapointed with the receptionist...

Business Partner

8/10

Excellent

13 Jan 2025

Verified traveler

Great hotel. Heating lets it down.

Lovely modern hotel but the restaurant bar, reception was like a furnace and the bedrooms freezing until about 3 in the morning when they also turned into a furnace!

Business

6/10

Pleasant

27 Dec 2024

Verified traveler

Great if you can look past cleanlines and noise

Nice looking hotel and the staff is lovely. Unfortunately my room and bathroom were dirty with the clumps of hair everywhere. Shower wall so dirty it felt slimmy...
Stayed at the top floor and every time the truck went past the whole hotel was shaking. No soundproofing either from the road or the rooms next door

Business

8/10

Excellent

10 Dec 2024

Gillian

A lovely hotel, nice big room with comfy bed.
This is definitely not a dog friendly hotel, we had hoped to have a drink in the bar after the stressful weekend we'd had but no. Dogs are not allowed in the restaurant which I fully understand but they are not allowed in any area in the bar. So basically you walk through reception and go straight to the room with your dog. This is not dog friendly at all and you even have to pay £15 a night for this. Honestly if you have a dog don't bother going there, there's lots of other hotels around that do allow dogs in the bar.

Leisure Pet

8/10

Excellent

10 Dec 2024

Barrie

Bridgwater stay over

We both had a good stay at the hotel. However, a parking charge of £10 on top of the room fee made it an expensive night away. The room was clean, functional & there were tea/coffee available and a fridge which was useful. Overall, we shall consider staying here again.

Partner

10/10

Exceptional

08 Dec 2024

Stuart

Excellent stay

Business_and_leisure Self

8/10

Excellent

03 Dec 2024

Lorena

Stop over

Hotel was clean, the room was large, bathroom fully refurbished and very well decorated, big shower and plenty of toiletries. The bed was probably the comfiest bed I have ever slept on. Pillows amazing! We only stayed here as we were passing in the middle of a storm. I would recommend this hotel.

Partner

10/10

Exceptional

10 Nov 2024

Paul

The hotel was value for money the rooms were nice and the service was welcoming we would consider stopping again at this hotel.

Leisure Partner

10/10

Exceptional

06 Nov 2024

Abigail

Great room service

10/10

Exceptional

22 Oct 2024

Adam

Great

Great room and room service

Partner

10/10

Exceptional

07 Oct 2024

Christine

The problem of inconvenience is due to very extensive roadworks - replacing city sewers/ water pipes so the road system surrounding the hotel and parking is dug up and chaotic because of road closures and entrance to hotel parking lot closure- not the hotel’s fault but it is a major and ongoing disruption

Business_and_leisure Self

8/10

Excellent

05 Oct 2024

Mags

Breakfast let down

5 mins walk from the train station and easy to find. Take aways and shops close by. My only complaint is breakfast. For an extra £30 per couple we weren't greeted on or seated, two staff were too busy stood at their station on their mobile phones, the food was not hot enough and the fried eggs were not cooked fresh to order. Not up to standard for the price.

Friends_and_family Friends

4/10

Poor

08 Sep 2024

Greg

The room was decent, but unfortunately, it was quite noisy due to traffic from the road. At the bar, I ordered a beer, and the bartender initially served it in a used, dirty glass that he had taken from the dirty dish basket. I was shocked by this behavior, but it seemed like a normal routine to the bartender. When I questioned it, he offered me a ‘clean’ glass.

Business Family

4/10

Poor

29 Aug 2024

hudson

Room was not clean

Leisure Self

8/10

Excellent

25 Aug 2024

Margaret

Lovely hotel. Friendly staff. However, the breakfast was a big let down. Took ages to replenish hot food. The coffee machine was very inadequate. One machine which took an age to dispense, hence large queues and food going cold.

Leisure Partner

10/10

Exceptional

19 Aug 2024

Laura

Excellent stay as always. Thank you for making us feel so special and we can’t wait to come back again!

Leisure Partner

6/10

Pleasant

12 Aug 2024

Colin

Friendly staff really good service, place could do with a cleaning manager. Certain things like stained carpets on the level we stayed cob webs on ceiling, but overall enjoyed the stay. Car parking should be included.

Leisure Partner

8/10

Excellent

12 Aug 2024

Verified traveler

Oasis in run down area

Not a great start at reception but after that staff very helpful in regard of getting firmer pillows and the stay was comfortable and pleasant.
Some interesting touches for ecological impact such as refilled glass water bottles in fridge.
Good location for town restaurants and cafes and to visit attractions in locality.

Partner

8/10

Excellent

09 Aug 2024

Terry

v convenient and being able to park there was v good. Meal was fine. Thank you

Leisure Friends

10/10

Exceptional

05 Aug 2024

Viv

Late bar service available.

Very good standard hotel. The staff tasked with covering the latenight shift were outstanding....nothing was too much trouble....1st class 👌

Friends_and_family Friends

10/10

Exceptional

10 Jul 2024

mark

Great location for our beers. Friendly helpful staff

Leisure Partner

10/10

Exceptional

07 Jul 2024

Eric

Reasonably priced, very quiet, excellent friendly very helpful staff.

Leisure Family

10/10

Exceptional

06 Jul 2024

Rebecca

Super happy

Clean tidy excellent size family room in central location
Check in quick and easy lovely comfy bed and nice bathroom and peaceful sleep

Would stay again and happily recommend

Friends_and_family Family

6/10

Pleasant

24 Jun 2024

Alex

6 weeks prior to booking date I had asked to be placed in a twin room that was a high up as possible and away from the main road.

On my arrival they placed us on the very first floor in the junction next to the main road and the traffic lights. Basically resulting in no sleep.

After entering the room and finding they had ignored my wishes.I told them of the situation they said they would look at changing or upgrading the room but that it might not be a twin as no twins that I had requested were available. I received a call from the duty manager and it was clear that wouldn’t do anything to rectify the situation or offer anything in way of compensation for the poor service I had received.

Instead receiving an email to complain to. As it was a one night stay it seemed entirely pointless as by the time they would do anything it would be redundant as we were leaving at 8am

The gentleman who was working the breakfast shift in the restaurant how ever provided great service and an excellent demeanour. He went above an beyond for our requests in the morning and was for me the star of the hotel. He deserves recognition

Leisure Friends

8/10

Excellent

16 Jun 2024

Amanda

The hotel was clean and the rooms were really comfortable

Leisure Family

10/10

Exceptional

09 Jun 2024

Kevin

Perfect hotel.

Lovely hotel, staff were professional and polite. The room was faultless, with very comfortable beds and the shower was amazing. I definitely recommend to anyone.

8/10

Excellent

04 Jun 2024

yvonne

Everything was as you requested very welcoming and up-to-date with everything

Business_and_leisure Family

10/10

Exceptional

27 May 2024

Emma

The shower was brilliant and the bed was comfy

Leisure Family

10/10

Exceptional

26 May 2024

Andrew

The hotel and staff were excellent. Unfortunately, the Bridgwater town came across as grotty and run down.

Leisure Partner

4/10

Poor

26 May 2024

Stephen

Fell short of most expectations

Messy checkin, room was terrible (overlooking busy road and beside elevator), was advised to pay to move… paid and then refunded due to their technical issue and waiting for a half hour to see if they had a decent room. moved to a higher floor room still overlooking road and just as close to the elevator…
Wifi is decent, food in the franchised restaurant was ok, room service not good.
Building randomly shook regularly, not sure if it was regular trucks going by the main road or what but it was not a quality feel…

Business

10/10

Exceptional

13 May 2024

Nigel

Great hotel

Super clean and friendly hotel.
Great location for what we needed
My only nibble was breakfast was very expensive although it was very nice

Friends_and_family Family

6/10

Pleasant

11 May 2024

John

Good general ambiance

Leisure Family

10/10

Exceptional

29 Apr 2024

Helen

Town break

The room was cosy and clean also modern . Great

Partner

10/10

Exceptional

28 Apr 2024

Eva

Excellent hotel fantastic value

Couldn’t fault this hotel staff are always very friendly always enjoy my stay here !

Self

10/10

Exceptional

14 Apr 2024

paul

Great stay with friends, lovely hotel.
Really good food in the restaurant and staff were friendly.
Room was clean, great shower!!!.
Would recommended.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Johanne

A really lovely stay was had and the staff and service were very good

Leisure Partner

10/10

Exceptional

07 Apr 2024

Darren

The hotel is very well maintained. The room was lovely and big and clean. Kettle with coffee and tea. Iron with iron board and hairdryer all working. Beds was lovely. Lights in the room seem to be all on or nothing hard to do low light or just leave bathroom light on. We had breakfast as a extra was really happy with breakfast all staff was very friendly and helpful

Friends_and_family Friends

10/10

Exceptional

31 Mar 2024

Stephen

A lovely stay

A really nice stay everyone was very friendly a lovely stay

Friends_and_family Family

8/10

Excellent

31 Mar 2024

Russell

Bed uncomfortable

All good just the bed was uncomfortable, I would say not quite sleeping on the floor

Partner

10/10

Exceptional

11 Mar 2024

Robert

Very nice room & comfortable bed

8/10

Excellent

18 Feb 2024

Kane

Excellent service all the staff were very friendly and helpful

Leisure Family_with_children

10/10

Exceptional

02 Jan 2024

Verified traveler

Very good, albeit only a 1 night. Will definitely use this hotel again in view of our overall satisfaction in every aspect and excellent location.

Friends_and_family Family

6/10

Pleasant

11 Dec 2023

Carola

The hotel itself is pleasant enough. My room looked fine until I looked closely. The sink hadn’t been cleaned properly - you could see where the last person had spat out their toothpaste! , The shower glass still had soap on it and one of the mugs was dirty. I had to clean the mugs before I could use them. The cooked breakfast was too dried out but that’s because the hotel was very quiet and I imagine the breakfast items stayed on the servery for quite a while. I had room service and my meal was quick and very good.

Leisure Self

6/10

Pleasant

08 Dec 2023

michael

All good

Business Self

8/10

Excellent

03 Dec 2023

Martin

We stayed there for 1 night for our works Christmas party 2 December never been there before Excellent hotel very clean and tidy you can see why it's got a 5 star rating
Staff was brilliant very helpful very professional
The bar area very nice really looks stunning
And the food at breakfast very nice as well
Would definitely stay here again

Leisure Partner

10/10

Exceptional

02 Dec 2023

Peter

Good location ,nice friendly staff ,room was also nice and fresh.

Partner

4/10

Poor

23 Oct 2023

Joshua

The bed smelt damp which was unsettling

Business

10/10

Exceptional

25 Sep 2023

Robert

Clean and comfortable. Excellent bathroom.

Leisure Self

8/10

Excellent

19 Sep 2023

Neale

The Hotel was fine - as expected.
Receptionist forgot to tell me that I needed to use my key card to use the lift and couldn't work out why the lift wasn't arriving (plus only one of the two lifts was working).
Overnight - several youths had a pitched fight in Church Lane with general disorder (kicking doors etc...)
Woken up very early to a 'Warning this vehicle is reversing' noise from somewhere outside and opposite before the sound of a bottle bank being emptied ... crashing bottles/breaking glass etc

Leisure Self

8/10

Excellent

16 Sep 2023

Anne

A night stop over on way home very good

Leisure Partner

8/10

Excellent

11 Sep 2023

Alex

Clean, smart and well located

A smart, clean hotel, situated a short walk from the town centre. Friendly staff and a quick check in. The room was very clean and comfortable and quiet.

I didn’t sample the food whilst there so cannot comment on that. Overall a good value stay.

Partner

10/10

Exceptional

09 Sep 2023

Anne

The hotel was very good and staff great just one blip with breakfast but sorted out quickly very happy with the way they treated the dog

Partner

8/10

Excellent

29 Aug 2023

Lori

Deeply grateful for my 2 night stay while waiting on my bag to be found by the airlines.
The room service was perfect. Most staff were wonderful to deal with. There was an issue with lack of food items in the dining room the 2nd night, however, the dining staff compensated for that. All in all, much needed place to be. They are also willing to help me with collecting my bag when it is finally found. Above and beyond! Thanks so very much!

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2023

John

Stop off visit.

Another return stay at this hotel to break up our long journey home. Room very comfortable and clean. Had a meal in the restaurant which was very nice.

Partner

10/10

Exceptional

03 Aug 2023

Ian

Very good hotel but in a run down area with limited parking. It looks like there will be a future regeneration scheme around the hotel which should improve things.

Leisure Partner

10/10

Exceptional

03 Aug 2023

Kevin

Stop over on way to Cornwall

Stop over stay . Receptionist was very welcoming . Everywhere was clean . Downside couldn't use the bar as we were traveling with our dog and dogs weren't allowed in that area. Room was very spacious and clean . Very good shower. Had electric car chargers in car park but they are very expensive

Partner

6/10

Pleasant

01 Aug 2023

shaun

So check in was great.

Had a room with a balcony but couldn’t actually use it as there was nothing to sit on.

Went to order room service. Firstly no number to contact reception. The when I finally got hold of someone they informed me I had to order room service actually at reception.

Ordered a breakfast to the room for the morning. What a waste of money. Half the items I ordered where missing. Also ordered fresh coffee black yet it came with milk.

Then came check out. They tried to charge me again for the breakfast which was already paid for. Wasn’t interested in any issues I had or when I tried to mention the missing items on from my breakfast just wanted me out the door.

Il stay for a standard room as it was a comfy bed. But a spoons breakfast down the road will be a better option.

Self

10/10

Exceptional

30 Jul 2023

Carol

Very nice hotel

Leisure Partner

6/10

Pleasant

11 Jul 2023

david

Ripoff car park charges

Whatever price you think you are paying be aware that you can add £10 for using their car park. I thought that at least guests would get a discount on the displayed rates. Room was comfortable and room service meal was very good. Advertised early bird menu was very limited.

Partner

8/10

Excellent

22 May 2023

Simon

Business stay

Nice enough hotel, but very expensive due to its proximity to Hinkley point C. It was convenient for the bus ride in though. The restaurant was nice but the staff were not very good at following up your initial order to see if you wanted a sweet, coffee etc. Rooms comfortable and clean, all you need for a business stay.

Business

8/10

Excellent

21 May 2023

Mrs Julia A

I like Mercure Bridgwater because it is so central and is convenient for all the shops and restaurants yet it is quiet as well.

Leisure Family

10/10

Exceptional

14 Mar 2023

Michael

Very Nice Stay

Only stopped for 1 night but everything was really great. The room was comfortable, quiet and warm. The staff were friendly and we felt very welcomed. The price paid was really good value. I would definately stop here again.

Friends_and_family Friends

8/10

Excellent

08 Mar 2023

Marguerite

Missed breakfast first day as came down to them packing up couldn’t find anything to tell us times of meals .internal phone number ect .found out later it’s on tv .but we don’t us tv when on hols .need to put info in room please

Leisure Friends

8/10

Excellent

26 Feb 2023

Martin

Pleasant stay. Reception staff where helpful.
It would be nice if a hotel chain started thinking about putting an alternative milk supply or at least offer this for the room.
Lovely to have tea and coffee in the room but not much use of you are vegan.
Overall though a nice stay. Room and bed was comfortable and a lovely shower.
Only disappointment was the Marco Pierrre White restaurant on site where the food was ok, waitress was brilliant but the manager was very rude.

Leisure Partner

10/10

Exceptional

19 Feb 2023

Martin

Very good stay, hotel was clean, staff was friendly and the room was nice.
Probably one of the best showers I've ever had staying at a hotel

Self

10/10

Exceptional

13 Jan 2023

Meshendia

A real treat!

I had such a lovely stay. The hotel is beautifully designed, beds comfy and staff were friendly and welcoming. They couldn’t do enough to help! Would stay here again.

Business

4/10

Poor

22 Nov 2022

Damian

No restaurant service

The reception swrvice was amazing, rooms clean but the restaurant !!!!
Never been anywhere where the staff had no idea what they were doing, arrogant and couldnt care less about serving the guests.

Lovely place to stay, suggest finding a restaurant nearby

Business