Brook Pointe Inn

8/10

Excellent

12 Jul 2026

Gregg

Just what we needed for our night stay on the Fourth of July. Unfortunately, fireworks were delayed until one in the morning. Found this out because the fireworks crew also stayed here. Definitely a perfect spot when we decide to drop in on friends at the last minute. 😉

Partner

8/10

Excellent

27 Jun 2026

Stephanie

Breakfast was underwhelming

Friends

6/10

Pleasant

20 Jun 2026

Linda

The room size was nice but 2nd floor stairs was very hard on 70 year old people

Friends_and_family Family

10/10

Exceptional

22 May 2026

issac

Very clean room, Extremely friendly employees, and the amenities were awesome. We walked through the enchanted forest which was the coolest thing I've ever seen in a hotel! We used the fire pit outside with the wood that was available and were able to have a little fire and watch the stars while listening to the enchanted forest music (BEST EXPERIENCE)! Will definitely be back!

Partner

8/10

Excellent

17 May 2026

Kevin

The location is beautiful. Very friendly staff and easy check in. Everything was comfortable and I would definitely stay here again.

Self

10/10

Exceptional

13 Mar 2026

Ronald

Very nice place. More of a lodge feel. Breakfast was excellent. I recommend staying here.

Self

10/10

Exceptional

21 Jan 2026

Elizabeth

Hot tub was nice to have in the room, it was so relaxing

Leisure Partner

8/10

Excellent

20 Oct 2025

Susan

Great and comfortable stay. Just be aware that there is no elevator to the 2nd floor - just a beautiful stairway. Very hard to navigate the stairs with my conditions but only fell once.

10/10

Exceptional

05 Oct 2025

Adam

Great experience

Business Self

8/10

Excellent

30 Sep 2025

Donald

I really loved this place the first time we stayed here! The last two times were a let down. Mattresses/beds in our room were smaller than standard beds and very uncomfortable for two people (especially for my 6 foot tall partner).
The breakfast staff are not friendly, cold and rude. No smiles, no “good morning”, just treated as an inconvenience. Breakfast ends too early (9:30 even on weekends), and check in staff does not make sure to tell hotel guests of this, causing people to miss breakfast.

Partner

6/10

Pleasant

20 Sep 2025

SCOTT

Second floor is not handicap accessible

All in all I would give it a 6 on a 10 point scale. The lack of an elevator and the tall and scary staircase leading to the second floor was challenging to climb, and should have be mentioned prominently in the Hotel's description.

Partner

8/10

Excellent

10 Sep 2025

Randall

The property is nice and clean (maybe a bit out dated). The grounds around are nice. The only complaint i would have is some peopl came in after midnight, drunk and loud. Not really the hotels fault.

10/10

Exceptional

02 Sep 2025

Kim

Well maintained,showers were awesome,they needed to bag the grass

Leisure Family

6/10

Pleasant

24 Aug 2025

Verified traveler

Not worth it

Room felt very outdated. Mattress was not up to par. Service was friendly and amazing.

Self

10/10

Exceptional

18 Aug 2025

Jerome

A very clean and quiet room. A lot of areas on the property to relax and enjoy the evening

Business Partner

2/10

Poor

12 Aug 2025

Josh

Air conditioning did not cool the room, was set on low with blinds closed for hours and had to sleep in 78-80 degree conditions. Beds have mysterious powder underneath. Bunk beds have food crumbs, women’s sanitary pads, and a generally musty odor. Shower water smells more like pond water. Left feeling dirty and as if we needed a sanitized spray. Didn’t sleep more than one consecutive hour due to sweating. Highly regret my decision to stay here.

Business

10/10

Exceptional

20 Jul 2025

Jeff

The staff I can't remember the name of the woman that check me in but she was awesome great attitude and the people doing breakfast were fantastic also

Leisure Partner

10/10

Exceptional

10 Jul 2025

Eric

The room was clean, the breakfast food was great, the pool is awesome, the staff are friendly and great, and the area is safe and beautiful.

Leisure Self

10/10

Exceptional

08 Jun 2025

Hope

Very well decorated and classic

Leisure Partner

10/10

Exceptional

08 Jun 2025

Hope

They have rooms available with jacuzzi tubs in the room

Leisure Partner

6/10

Pleasant

08 May 2025

Charlene E

Loved my stay. Off season. Not much attention to cleaning room. There 6 days. Never entered room to clean had to ask to get clean towels. Not ADA compliant. Unable to access laundry facilities due to steps and no elevator. Doors

10/10

Exceptional

30 Apr 2025

Angela

This was a very nice place. They could use a refresher. Description stated dining and spirits. Does not have a restaurant or bar, only small kitchen for breakfast items and small bottles of wine in the convenience area.
Staff was very friendly and accommodating.

8/10

Excellent

21 Dec 2024

Kelly

Was ok. Priced too high

Leisure Partner

10/10

Exceptional

01 Dec 2024

penny

Love this place

Great place we have stayed there four times

Friends_and_family Family

8/10

Excellent

05 Oct 2024

Jennifer

Nice place

It’s a nice little place to stay

Friends_and_family Family

2/10

Poor

10 Sep 2024

Spencer

Bed bugs

10/10

Exceptional

09 Sep 2024

Sonja

Quaint and Memorable Place

Much attention to detail, very quaint place offering perks that are out of the ordinary, which made it that much more adorable. Will definitely stay here again!

Partner

8/10

Excellent

03 Sep 2024

Mel

The shower head in our room wasn't operating properly, I was told on check out it was being addressed.

Leisure Partner

4/10

Poor

24 Jul 2024

Garrett

Our toilet wouldn’t even work. When we told staff, they did not fix it. Would not recommend staying here.

10/10

Exceptional

23 Jun 2024

penny

Awesome

This was our second stay! We love everything about the place

Partner

10/10

Exceptional

16 Jun 2024

Mark

Beautiful property with a lot of amenities. Close to food and lake.

Leisure

10/10

Exceptional

10 Jun 2024

ken

Nice rooms. Quiet.

Leisure Self

2/10

Poor

03 Jun 2024

Trisha

Arrived at 330am to find out the heat and television didn't work very outdated beds weren't comfortable notified the front desk just to find out the heat didn't work he lied and said it was fixed just to leave the room he said he would leave a note for the manager to contact me just to find out the manager wasnt there i called back 2 days later just ro find out she still wasnt in we usually stay quite often but probably wont be back we asked to be moved to another room he said they were full

Partner

8/10

Excellent

30 May 2024

Verified traveler

My husband and I along with our son and his family stayed 2 nights, very family friendly and pet friendly. Our Dog and Grandbabies loved the trails they had fun exploring.

Friends_and_family Family

10/10

Exceptional

26 May 2024

Catherine

Na

8/10

Excellent

12 May 2024

Lisa

The staff was super attentive and made us feel very welcome. We had a late night craving & they didn't hesitate to make us a pizza .
We will definitely be back.

Leisure Pet

8/10

Excellent

28 Apr 2024

Cathleen

Good

Stay was good

Friends_and_family Family

2/10

Poor

17 Apr 2024

Brittany

Property is outdated and the carpets are covered in stains and look very dirty. The beds are very uncomfortable. Neither of us could sleep at all the two nights we stayed. The daytime from desk lady seems to not like her job and not very nice. Breakfast was non-existent. Went down at 9:10 to eat, breakfast is available til 9:30. She let me know twice that food wouldn’t be served anymore in 7 min. There was only dry cereal, oatmeal packs, juice, coffee and the “grill” available which was just eggs and blueberry bagels. The front desk lady makes it, which she seemed annoyed to have to do. She walked in from the front desk, didn’t wash her hands and without gloves started pulling my bagel apart to make. I would’ve rather made my own food than do that. Would not stay again.

8/10

Excellent

16 Mar 2024

Jennifer

A great night's sleep

The decor is a bit dated but the beds and linens are very comfortable AND a good night's sleep for their guests is a high priority. This was probably the quietest hotel I've ever stayed at. Ever! And there are made to orders eggs for breakfast.

Friends_and_family Family

10/10

Exceptional

07 Mar 2024

David

This resort gives a lot of bang for your buck! Amazing hotel, grounds, and features.

Leisure Self

10/10

Exceptional

01 Mar 2024

Raymond

Everything you could ask for especially for the price. Would recommend to anyone that is looking for a nice stay in Syracuse. Can’t beat it with a stick 👍

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2024

Raymond

Absolutely nothing wrong with this place. Mom and Pop style but not in a bad way pool was 89 and served more than the moneys worth

Business_and_leisure Partner

8/10

Excellent

17 Dec 2023

Corey

Our anniversary getaway for the last 6 plus years. We love it! Always quiet and the staff is awesome.

10/10

Exceptional

26 Nov 2023

Cathleen

Breakfast was great. Made to order eggs with choice of options. Pool was warm and relaxing. Room was clean and quiet. Staff were very friendly and helpful. Definitely would stay here again.

Leisure Family

2/10

Poor

09 Nov 2023

Verified traveler

Never got to stay. Money lost. They would not move my reservation a half week for good cause.

Leisure Self

10/10

Exceptional

05 Nov 2023

James

We really enjoyed our stay at Brook Point and will be back. Beautiful grounds, a great breakfast with eggs/omelets made to order, nice pool and a homey feel at a great price.

Partner

8/10

Excellent

01 Nov 2023

Alan

Electric hook up for your boat.

Leisure Friends

2/10

Poor

30 Oct 2023

Verified traveler

Not happy at all!

Leisure Self

10/10

Exceptional

15 Oct 2023

Devra

They don't have an elevator, so be prepared for lots of stair climbs

Leisure Family

10/10

Exceptional

24 Sep 2023

Daryl

The room was perfectly clean , smelled great and very quiet!! The entire place was wonderful and nice !! A definite yes place to go too!!

Leisure Partner

10/10

Exceptional

23 Sep 2023

Scott

This is a very fine place to stay! Clean quiet friendly. The grounds are beautiful . They even have a nice breakfast with very good coffee.

Partner

10/10

Exceptional

22 Aug 2023

Chris

Beautiful grounds, clean rooms and great staff. Will definitely be back.

Leisure Partner

10/10

Exceptional

18 Aug 2023

Jay

The service provided by the staff members was first class.
I was impressed that the property had recycling containers in each room.
Brooke Point is a very nice property.
JJ

Leisure Family

8/10

Excellent

17 Aug 2023

Michael

It was good and a short drive from the marina.

Business Self

10/10

Exceptional

07 Aug 2023

Diann

The check in was easy and the staff very friendly. It was quiet, with a great location and very clean.

10/10

Exceptional

04 Aug 2023

Deborah

Just beautiful

10/10

Exceptional

20 Jul 2023

Roderick

The breakfast was pretty disappointing. However very clean property, extremely
nice staff, comfortable beds!

Leisure Friends

8/10

Excellent

08 Jul 2023

amanda

Property is outdated. Staff was nice. Had no hot water x2 days & someone checked & nothing happened. Asked to be switched to another room the next day & that shower was perfect. The breakfast was good. Beautiful property & we LOVED the trails & ZIPLINE. Close to town. Would stay again.

Leisure Family

6/10

Pleasant

18 Jun 2023

Ellen

Very pretty large grounds. Very quiet clean property. Nice staff. There is no elevator to the second floor guests rooms. Mattresses are firm and not at all plush. Someone needs to check on soap and Kleenex supplies before check in. In-room coffee is undrinkable.

Leisure Family

10/10

Exceptional

15 Jun 2023

Amy

Lovely property that offers their guests above & beyond what the chain hotels do. We will stay again at Brook Pointe Inn when we're in the area.

Leisure Family

10/10

Exceptional

16 May 2023

Kelley

Great place and atmosphere! Not like a normal hotel.

Leisure Family

8/10

Excellent

12 May 2023

Sean

Brook Point is central to a few of my customers. There is a nice bar/restaurant just down the street. I stay there everytime I'm in the area.

Business Self

4/10

Poor

30 Apr 2023

Tim

Staff needs a check up from the neck up

I have been staying there yearly since 2018 and the place is going down hill no updates to the rooms and cleanliness is lacking..overall staff is very rude and this place has lost many of the features that made me come back. I believe the owners are investing in something else or not investing in this property at all..sad to see it going downhill i wont be returning

Partner

10/10

Exceptional

11 Apr 2023

Tawnya

I loved the over all nice homey environment. I loved the enchanted forest and all the enmities. Breakfast was nice! Will definitely come back! Cant say enough good things!

Leisure Pet

10/10

Exceptional

04 Apr 2023

Amanda

We brought our granddaughter to Brooke Pointe for an overnight stay during spring break. She had a wonderful time plating in the pool.

Leisure Family

10/10

Exceptional

26 Mar 2023

Holly

The hotel was clean and quiet. We enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

21 Feb 2023

Rebecca

We stayed only one night but it was a very pleasant stay. The room was clean and

10/10

Exceptional

05 Feb 2023

Kathy

Very nice staff

Leisure Family_with_children

8/10

Excellent

26 Jan 2023

Cliff

It was fine

Business Self

10/10

Exceptional

16 Jan 2023

Shareen

Awesome place to stay

Was traveling due to funeral. Soon as I walked in they greeted me with a smile at 3:00 A.M.. The staff were all very friendly and showed they cared about the comfort of my stay. Being I travel with my service dog due to disability. Inside and outside there is many things to do. The outside is beautiful and so relaxing. Must stay and enjoy the life. I'll have to come back in the warm months for a visit.

Self

10/10

Exceptional

03 Jan 2023

Ella

The staff are super friendly and very helpful. Breakfast is great! Love staying there when we are in town.

Leisure Family

6/10

Pleasant

12 Dec 2022

Austin

Clean facility, but awfully loud for a 'relaxing' venue as they advertise. Traveler beware, this is a hub for screaming kids to run up and down the halls for hours on end.

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2022

Verified traveler

Awesome place

Awesome place

Self

6/10

Pleasant

31 Oct 2022

Verified traveler

The staff was great, the bed felt cheap and the rooms seemed outdated except for the TV. It wasn’t a bad experience, it was clean, just not sure it was worth the price. The breakfast was typical hotel breakfast but it was cool that a staff member would make you eggs if you wanted them.

Self

2/10

Poor

27 Oct 2022

Mayra

I got bed bug bites here. It’s nice but I noticed the sheets were dirty and told my husband. But didn’t think anything about it. Till in the morning I started feeling itchy. And days after I started noticing spots on my body and was told at doctor that they are bed bug bites. Not okay.

Leisure Family

10/10

Exceptional

21 Jul 2022

Debra

Beautiful grounds , very clean .

Leisure Family_with_children

10/10

Exceptional

17 Jul 2022

Karon

You have to check out this room!!

We had a family suite and the kids LOVED it. Very friendly place with plenty of amenities.

Friends_and_family Family

10/10

Exceptional

12 Jul 2022

Travis

One night Get away

Easy Check in clean room and great staff!

Friends_and_family Family

10/10

Exceptional

05 Jul 2022

Donna

Love the trails to walk on. The staff was good to work with us on getting TV. operating. I would come back

Leisure Partner

8/10

Excellent

24 May 2022

Sterling

Everything was great except the shower had to be on a trickle of water or else you had scolding hot water with the valve opened so low there was not much pressure. Besides that the room was kept very nice for the age and the pool and land around this place had lots of nice things to do—walking trails, fire pit, porch swings.

Leisure Family

2/10

Poor

18 Mar 2022

Eric

*

2/10

Poor

18 Mar 2022

Eric

the manager is a huge issue!

2/10

Poor

13 Mar 2022

Eric

Manager seems like she hates her job.

4/10

Poor

28 Jan 2022

Lori Jeff

They should not charge a extra 10.00 to your bill

Leisure Family

10/10

Exceptional

20 Dec 2021

Verified traveler

Great stay!

Our stay was great. The Brooke Point Inn was very clean and welcoming. Our room was very clean. Service was great. Only thing i didnt like was that the room did not have a refrigerator or microwave.

Friends_and_family Family

2/10

Poor

16 Nov 2021

Samuel

First they do not have cleaning service that due to the pandemic, I asked them where they could put the garbage, that if I left it outside the door and they said no that I had to take it to the garbage can outside and the second day without water all day. the attitude of the receptionist was like they were doing me a favor and not like I was paying and very expensive by the way. And many more things

Friends_and_family Family

10/10

Exceptional

14 Nov 2021

Jennie

This

Partner

10/10

Exceptional

31 Oct 2021

Mark

The stay was wonderful. Best staff ever

Leisure Family

10/10

Exceptional

22 Oct 2021

Sean

Nice quiet location with a bar/resturant right down the street that was really good.

The matress seems a little old and the towels were a little thin.

The price of the hotel was really fair, the hotel was clean, the property is very nice. All in all, a nice place to stay.

Business Self

10/10

Exceptional

03 Oct 2021

Walter A

No elevator.

Leisure Partner

10/10

Exceptional

27 Sep 2021

elizabeth

Nice place

It was a pleasant environment, the only downside was the quality of the mattresses (they were not very comfortable), friendly and helpful staff.

Friends_and_family Friends

8/10

Excellent

19 Sep 2021

Chris

B-

Business Self

10/10

Exceptional

07 Sep 2021

Roy

They actually cook eggs the way you like them. Nice little additive 😊

Leisure Family

10/10

Exceptional

10 Aug 2021

Verified traveler

I liked walking around the property. The breakfast was great.

Leisure Family

8/10

Excellent

27 Jun 2021

Jerri

Basic and reliable

Simple but well constructed oak furniture, moderate amenities. We requested a non smoking room and someone had smoked in it at some time. Breakfast was hospitable. Custom 2 egg omelets. Interesting pancake machine.

Friends_and_family Friends

2/10

Poor

17 May 2021

Verified traveler

I believe I paid for a queen with a Jacuzzi when I arrived I got two double beds they said since I use a third-party there’s nothing they can do for me not happy with them or Expedia

Business Self

6/10

Pleasant

09 May 2021

Anthony

Day time manager is rude and cranky. Night desk people were great and the guy at night at the front desk went above and beyond. He was very helpful and treated us great.

Partner

6/10

Pleasant

01 May 2021

Anthony

Stayed 2 nights. Daytime manager was not very friendly or helpful. Third shift front desk assistant was VERY helpful and went above and beyond for us. The second and third shift front desk ladies were nice too. Wasn’t the cleanest, especially for the price.

Partner

10/10

Exceptional

18 Apr 2021

Malcolm

Lovely place. Excellent service. Recommended!

Friends_and_family Friends

10/10

Exceptional

19 Feb 2021

Debra

Secluded cabin \"feel\"

We were lucky enough to get the \"cabin\" accommodations which made us feel like we were \"in the woods\" away from it all. A lovely place with a two person jacuzzi tub, separate kitchen/living area, lovely view from back screened in porch. Furniture is \"worn\" but still comfortable. Can't wait to return when the weather warms up!

Partner