Mak Albania

6/10

Pleasant

16 Jul 2026

alfred

Property need a lot of renovations, outdated. Staff not so helpful. Booked room with city view and got no view at all, had to go downstairs and speak with manager about room.first they say we are fully booked and don’t have any room, after I said I need refunds or going to check out tonight. They all of the sudden had a room available, didn’t understand this game. Not booking again there.

Self

8/10

Excellent

01 Jul 2026

Nick

Lovely hotel, but its going through some major building to expand.

Friends

6/10

Pleasant

20 Jun 2026

Fatima

It definitely wasn't 5 star hotel!

4/10

Poor

15 Jun 2026

Denis

Hotel is undergoing extensive renovation which it truly needs. But no warning of construction noise on Expedia listing. Floors 0-3 totally gutted and construction in process. Ground area outside my window was also demolished and under construction.

Partner

4/10

Poor

15 Jun 2026

Denis

Hotel is under renovation! Floors 0-3 are demolished and under construction. They put me on the 4th floor above a floor being renovated. Grounds outside my window was also demolished and construction in process. Didn’t find any warning about construction noise on Expedia listing!!

Partner

10/10

Exceptional

08 Jun 2026

Jason

The staff were exceptionally helpful, friendly, and always willing to assist with any requests, which made the experience even more enjoyable. The breakfast was great. The rooms were clean, comfortable, and well-maintained, providing everything needed for a relaxing stay.

2/10

Poor

04 May 2026

Dennis

Reception is a small desk in the corner with one employee. Took over 30 minutes to check in. Then they gave me a twin bed room when I reserved a full. 10 more minutes at reception to get moved. Told that parking is beneath the building so I pulled into an unfinished parking garage. As I left the attendent said it was the wrong place. Then proceeded to charge me an hour parking when I was there two minutes. The correct garage was also unfinished and someone blocked me in after I found a place amongst the debri. No sign of an elevator or exit signs so we had to lug our luggage through the costruction site till we found a way out. Wall shaking jackhammer noise all afternoon. No oulets near the bed. No exhaust fan in the bathroom. Room lighting was impossible to figure out. Breakfast was no better. The scrambled eggs were indeible, looked like they made them last week. The coffee machine broke down three times while we were there. No real juice, only flavored sugar water. The rest of the buffet was no better. Came in in the afternoon and there were two secutity guards, both on their phones. No joke, I actually waved my hand in front of the face of the one sitting near the door, and he didn't even look up. The elevators are door key activated and my wife had the key, so I asked someone working in the lobby where the stairs were. They told me there were no stairs. I asked someone else who took me into the staff only area to a staircase. At my floor there was no handle on the door.

Partner

8/10

Excellent

17 Feb 2026

Cyrus

Great staff, clean room, comfortable bed, great bathroom, and great breakfast. Felt safe, importantly. The downsides are the high price and poorly maintained fitness facilities.

Friends

8/10

Excellent

22 Nov 2025

Gary

Clean and comfortable room. Good location.

Friends_and_family Friends

10/10

Exceptional

19 Nov 2025

Bipanjit

Staff were thd best

10/10

Exceptional

16 Oct 2025

Stella

Very beautiful hotel. Clean in all areas.

The hotel is just behind the Albanian Stadium in Tirana,which is a wow factor.


Hotel is 5 minutes walk to the Pyramid, 10 minutes walk to the city .

Buses from the hotel to the city centre is just 4 minutes away

We went to Albania to celebrate my hubby's birthday.

I ordered for a cake with the intention to pay for it, and we got a cake to feed 6-8 people for free.😃.

The cake was delicious.

Lawrence thanks, for helping to order the cake

Lola thanks for baking my husband the lovely cake.

Breakfast is a wow factor, great selection to choose from. Thanks to the cooks and waiters.

Lawrence and Belsie the receptionists were very helpful during check in.

There is a marvellous park with a massive lake behind the hotel.

To conclude, Mak hotel is the perfect place to stay if you visit Tirana.

My husband and myself loved our 5 days stay and will visit again.

My only concern is staffs at the entrance not welcoming, you have to greet them, they never say hello when you leave or enter the hotel.

I travel a lot, at least 5 times a year and go to different countries and staffs at the other hotels I have visited have been friendly and make you feel welcome.

Leisure Partner

8/10

Excellent

05 Sep 2025

Magdalena Grazyna

It is still under construction but generally great!

Leisure Partner

10/10

Exceptional

28 Aug 2025

Miriam

מלון מקסים, מיקום מעולה, שירות טוב. המלון בשיפוצים כך שיש רעש.
שידרגו לנו את החדר בגלל הרעש.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Mark

Fantastic location. Wonderful staff. Everything about it is great - but at the moment they are being upgraded. It wouldn't stop me from staying there but it was irritating to have scaffolding being clunked around at 0800 when I am looking for a break.

So. Great hotel with wonderful staff. But .. just for a while dont expect perfection

Leisure Family

6/10

Pleasant

18 Aug 2025

Lindsay

The staff were excellent, the food at breakfast and in the restaurant was very good. However, the building work around the hotel made relaxing at the pool and on the terrace impossible. The hotel, or Expedia, should advise guests, before they book that the disruption is intrusive and makes the pool area unsafe (by UK standards).

Leisure Friends

8/10

Excellent

07 Aug 2025

Irad

The hotel is now in construction procedure, so it wasn’t quite, and workers were close to the room windows and could see everything inside

Leisure Family

8/10

Excellent

26 Jul 2025

jane

The hotel is under construction, they are doing their best but it was not expected.

Leisure

2/10

Poor

25 Jun 2025

Natanel

It was terrible, Although the hotel staff was kind, nice and helpful. But there was renovation work going on in the hotel, something we were not informed about when booking the room, the renovation work was done at night until morning, it was impossible to sleep because of the noise The pool was closed due to renovations

Partner

6/10

Pleasant

25 May 2025

Alketa

Some overall issues with the power outlets (only one of them worked). Also, one night I got back to the hotel very late at night and my card would not unlock the door. Front desk staff came upstairs to let me in using their card, but that didn’t work either. The employee said that the battery must have run out, and I had to wake up the other guest in the room to let me in. It’s very inconvenient to be in this type of situation at 3am.

10/10

Exceptional

24 May 2025

merita

Besides the construction that was blocking the view everything was perfect .
I’ve been there before and always a great experience
Will be back for sure

Leisure Family

2/10

Poor

11 May 2025

Thomas

Scaffolding and blue covers obscuring view

This hotel is currently surrounded by scaffolding for large-scale works that will last for years. The blue covers obscure the view and block natural light, casting an unsettling gloom over the entire experience.

Despite the obvious disruption, management pretends the issue doesn’t exist. Staff appear indifferent to guests' frustration, and service suffers as a result. Seeking some relaxation, I attempted to use the pool—only to find the outdoor one abruptly closed for a noisy private event, without any prior notice. The indoor pool, meanwhile, was uncomfortably cold, with no clear information on how to obtain locker keys. And nobody at the reception caring about it.

Breakfast is equally disappointing, with cheap, uninspired food and yet another obstructed view of scaffolding and blue veils. We avoided the restaurant for luch and dinner but it seems it was equally bad.

Considering the current conditions, this hotel should not remain open during such extensive construction, as the lack of warmth, comfort, and hospitality makes for an unpleasant and unwelcoming stay.

Partner

10/10

Exceptional

08 Mar 2025

Richard

Perfect

Great! Great hotel, staff and location

Partner

8/10

Excellent

29 Dec 2024

Arbresha

Under construction but in good organizing conditions

10/10

Exceptional

21 Nov 2024

Frida

Loved the Rooms

Leisure Family

10/10

Exceptional

21 Nov 2024

Frida

Large spacious rooms. I would stay here again

Leisure Family

10/10

Exceptional

21 Nov 2024

Frida

Amazing staff- made my staff so pleasant

Leisure Family

8/10

Excellent

21 Oct 2024

andrew

Great location and good facilities. Shame the hotel is a construction site around with the hotel being extended.

Leisure Family

6/10

Pleasant

07 Oct 2024

Claus

Hotel was under construction, breakfast was average and air conditioning in breakfast room to cold .air conditioning in room was old and didn t work properly

Business

4/10

Poor

14 Aug 2024

Daniel

This is not a 5 star hotel… the rooms are bad, the bathrooms is horrible! The service… not the best

Leisure Friends

10/10

Exceptional

03 Aug 2024

Ardian

Great place to stay!

Business

10/10

Exceptional

28 Jul 2024

Francisco

Rooms are extremely big and comfortable. Internet connection needs improvement as well as the TV cable/satelite provider. No TV service was ever available. Nevertheless, the hospitality of the staff at the reception and restaurant was impeccable.

Business_and_leisure Self

10/10

Exceptional

25 Jul 2024

Francisco

In spite the fact that the Man Albania Hotel is going under a mayor renovation; excellence in service remains unaffected. All the staff is compromised to make this hotel remain a hospitality land mark and reference in Tirana. Thanks and keep the excellent work.

Business_and_leisure Self

10/10

Exceptional

14 Jul 2024

Eric

Amazing location

10/10

Exceptional

09 Jul 2024

EWA

Short stay in MAK

Everything top. Best service

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Ana

AmazIing stay , place in very good area. The hotel has everything. Pool outsise , inside, sauna, spa. Etc perfect

Business

10/10

Exceptional

20 Apr 2024

FORM G

Great stay, pistachio cheesecake on point at this hotel

Business

10/10

Exceptional

12 Apr 2024

FORM G

Wonderful as always

10/10

Exceptional

28 Sep 2023

Ahuvah Nemea

Staff was very helpful accommodating, and always with a good and happy actitud

Leisure Friends

10/10

Exceptional

15 Sep 2023

Jenny

Everything. It was fantastic.

Leisure Friends

8/10

Excellent

15 Aug 2023

G

Hotel in a great location by the park and nice restaurants, however it’s a building site as it’s undergoing a huge renovation. Fortunately at the weekend, there was not a great deal of noise. It is a grand hotel, but dated. Lovely outdoor pool but from sun Ed you see scaffolding. Bathroom was tiny and 2* toiletries and towels. Breakfast was very good.

Business_and_leisure Partner

6/10

Pleasant

05 Jul 2023

Khaled

Location and staff were excellent but the property needs renovation

Family

10/10

Exceptional

29 May 2023

alvi

Excellent staff, facilities and location

Leisure Partner

4/10

Poor

22 Mar 2023

Sanja

Complain

You provided wrong information about hotel: there is no room service 24 hours,restaurants are closed 10pm , hotel is not working under 5 star standard, insufficient personnel. And the price is standard as it is all under perfect conditions of 5 star hotel but is missing a lot!Even television didn’t worked we had to call technicians 2 times.pillows are old at least 20 years!

Friends_and_family Family

4/10

Poor

11 Feb 2023

Kastriot

Location & breakfast

Family

10/10

Exceptional

01 Jan 2023

Pellumb

it’s everything very nice !

Leisure Self

4/10

Poor

21 Nov 2022

JIALE

its under reconstruction, noisy all day. It’s terrible.

Business

10/10

Exceptional

22 Sep 2022

Fredrick

No usb outlets to charge phone in room. Inconvenient light switch system. Annoying in new building! Otherwise fine. Great location next to park and in downtown.

Leisure Family

10/10

Exceptional

26 Aug 2022

Verity

Lovely hotel but…..

The staff were fantastic and friendly. They accommodated us and our two dogs though the premium was a little steep at €50/night. Sadly the hotel was a building site, the indoor pool was closed which is one of the reasons we booked there. The shower had seen better days and the TV did not work well, no access to online stations. Most tv was Albanian which is fine but obviously couldn’t understand! Location was ideal for the dogs adjoining the park with lovely walks.

Partner

6/10

Pleasant

11 Jul 2022

Gary

Location good, but

Continual building works, cranes and cement mixers 18 hour a day
Pools out of service
Only one restaurant

Leisure Partner

6/10

Pleasant

05 Jul 2022

Taulant

The started construction at the hotel and decided to keep the hotel functioning even though people and trucks have been working non-stop. Its very disappointing going for a vacation and having to deal with loud construction noises from 9:00PM-3:00AM. The staff was kind, just watch out with the euro conversion because they rip you off. The hotel may be nice but my experience wasnt that nice.

Leisure Partner

2/10

Poor

20 May 2022

Saida

Utterly dissatisfied

The check in staff tried to increase the rate I was paying although they amount showing on my booking was different. He explained the spa facilities and the outdoor pool were still there although the hotel was having extensive building work and none of the facilities were open. The noise , the dust and the continuous building work as well as the truck and cement mixers were terrible. The work continues through the night and there is no peace or quiet for comfort sleeping. Absolute terrible hotel and will never book there again!

Business

10/10

Exceptional

08 May 2022

Pellumb

Perfect Hotel in every way. Great rooms, amenities and excellent service! i really enjoyed my stay!

Business_and_leisure Self

10/10

Exceptional

03 May 2022

Richard

Great stay!

Very nice stay. Staff was very helpful, and has virtually everything you need!

Partner

10/10

Exceptional

13 Nov 2021

Fation

I think it’s the best place in Tirana compared to what you have to pay at other places. I would go back

Business_and_leisure Partner

6/10

Pleasant

02 Oct 2021

Marc

The hotel is dated and very dark,rooms are big ,comfortable,but you wouldn’t want to be in them for long periods unless asleep as they are quite depressing.Another issue is that it’s not branded as Mak Albania Hotel but as a Hyatt which is very confusing.There are many better places to stay than this place.

Business

10/10

Exceptional

08 Sep 2021

Omar

Great hotel, in a good location
All the staff were friendly and so helpful!

Leisure Self

6/10

Pleasant

05 Sep 2021

Denis

This property is old. I’m not even sure how it’s considered a 5 star hotel. Our room was dirty. There where no power outlets to charge our electronics, the mini bar fridge was broken, waste bin was broken and A/C didn’t put out enough air to cool the room. The pool was in terrible condition and there was basically no one working there at all. This hotel is really overpriced for what you get. However, the breakfast was okay. The coffee in the morning was good and the location of this hotel is excellent too. Overall I would not stay here again for the price. This is maybe a 3 star hotel at best.

Leisure Partner

6/10

Pleasant

01 Sep 2021

Blerina

The internet in the room did not work at all!

Leisure Family_with_children

8/10

Excellent

06 Mar 2021

Pavle

Short stay

Easy pleasant check-in, very good room, quiet and comfortable. I didn't specify breakfast when I made the reservation (wasn't sure about the COVID restrictions), but at check-in was told it will be complementary. Great breakfast. I have used this hotel a lot before, when it was Sheraton, and the first time after it changed ownership. I will definitely aim to use it again on my travels to Tirana.

Business

8/10

Excellent

14 Mar 2020

Fredi

GreAt location to jog , clean facility awesome staff

Friends_and_family Family

6/10

Pleasant

07 Jan 2020

Verified traveler

Lovely hotel. Maintenance needs more attention

The staff were very good the hotel was clean and the food was of good quality. My only small complaints are we advised reception that the air-conditioning was blowing out hot air. somebody came to the room, they told us to wait an hour and see if it was cooler. it wasn’t we complained again and they sent a service engineer, he pressed a couple of buttons on the unit told us again to wait 10/20 minutes but it was still blowing out warm air. we told the reception again but it didn’t get resolved. We wasn’t able to use the air conditioning during our whole stay.
The second issue I had on my departure: the room that I paid for included breakfast and access to the lounge where soft drinks and beverages were included but I was charged on my departure for water and Pepsi out of my minibar which I must add in the lounge it’s free. I queried this but was told I had to pay.

Partner

8/10

Excellent

16 Dec 2019

Simon

Hotel was great, staff were excellent.

Business

10/10

Exceptional

08 Dec 2019

Bahadir

more than my expectation

absolutely great, comfortable clean professional

Business

10/10

Exceptional

05 Dec 2019

Goran

Perfect stay

Very good location next to the park and the city center. Rooms are clean and spatious. Staff is very friendly and service is on high level. No traffic around, so it is very quiet during the night.

Business

10/10

Exceptional

20 Nov 2019

Verified traveler

Food and size are of rooms,
What can be better is shower pressure and portable chargers for guests

Business_and_leisure Family

10/10

Exceptional

23 Oct 2019

Hagit

חופשה נהדרת

שודרגנו לסויטה. המלון מדהים, נעים וכיפי. ממוקם צמוד לפארק טיראנה וחמש דקות הליכה מהבלוקו.
הבריכה המקורה וחדר הכושר פתוחים 24 שעות!

Partner

10/10

Exceptional

08 Aug 2019

geri

family stay in Tirana

I stayed there for two weeks July/August 2019, the property was very nice and the standard has not changed from when it was a Sheraton property, location is ideal and close to anything you want to do in Tirana. Staff is awesome and courteous, so please tip them generously as they deserve it, the Thai massage and the pool/gym equipment up to date and very affordable. Loved it and hopefully it will stay this way.....

Family

10/10

Exceptional

20 Jul 2019

GJERGJI

Everything was great. Friendly and helpful staff. A lot of choices for breakfast which is included in the price. Spacious room and very comfortable bed. Great location.

Partner

6/10

Pleasant

16 May 2019

Verified traveler

Great service,beautiful property
Very uncomfortable beds very bad mattress it feels like you are sleeping in cheap motel
Excellent location
Great buffet service in the morning
Be carful if you will use your minibar they will change you like you having a drink in very expensive hotel in Manhattan.

Business

10/10

Exceptional

28 Apr 2019

Verified traveler

Updated rom will be nice
More option on breakfast

Business Partner

10/10

Exceptional

16 Jan 2019

Helen

Close to everything and within walking distance great location

10/10

Exceptional

10 Oct 2018

Ros

Friendly ,roomy hotel.Central but quiet.3 swimming pools and a sauna Excellent bar.

6/10

Pleasant

27 Aug 2018

Verified traveler

Will be great after construction is done

Major construction on bottom floor of attached building and across the street buildings no a new soccer stadium.

Family

10/10

Exceptional

23 Aug 2018

Visar

Great short stay. We arrive late and they gave us a spacey room, which was very comfortable. The breakfast was great and the outdoor pool was very welcoming at 35 degrees in Tirana.

Family

10/10

Exceptional

20 Aug 2018

Verified traveler

Nice accommodation and good location. Pleasant and helpful staff.
Good facilities.