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The Portman Ritz-Carlton, Shanghai

Shanghai · China

1376 Nanjing Road West, Jing'An Distri, Shanghai, 1376?View location

9.0/10Excellent904 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.0/109.0
Condition8.6/108.6
Location9.0/109.0
Neighborhood9.4/109.4
Value8.0/108.0
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Portman Ritz-Carlton, Shanghai

Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a spa tub. This hotel also features concierge services, shopping on site, and wedding services. For lunch or dinner, stop by Portman's, a restaurant that specializes in international cuisine.

Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Shanghai? This hotel has 60665 square feet (5636 square meters) of space consisting of a conference center and 11 meeting rooms.

Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite. Make yourself at home in one of the 593 guestrooms featuring minibars.

Read more about this hotelShow less

In the heart of Shanghai, The Portman Ritz-Carlton, Shanghai is within a 5-minute drive of Jing'an Temple and People's Square. This luxury hotel is 2.9 mi (4.7 km) from The Bund. Make yourself at home in one of the 593 air-conditioned rooms featuring minibars.

Your pillowtop bed comes with premium bedding. Bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Shanghai?

This hotel has 60665 square feet (5636 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Car recommended Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cash deposit: CNY 5000 per day
    • A damage deposit of CNY 1000 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • A car is recommended for transportation to and from this property.
    • Parking height restrictions apply.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a deadbolt lock
    • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
    • Self parking fee: CNY 120 per night
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: CNY 408.1 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

Nearby attractions

West Nanjing Road 0.1 km / 0.1 mi
Shanghai Centre 0.1 km / 0.1 mi
Plaza 66 0.2 km / 0.1 mi
Jing An Kerry Centre 0.3 km / 0.2 mi
Jiuguang Department Store 0.6 km / 0.4 mi
Westgate Mall 0.7 km / 0.4 mi
Jing'an Temple 0.8 km / 0.5 mi
Jing An Park 0.9 km / 0.5 mi
Shanghai Exhibition Center 1.1 km / 0.7 mi
Wujiang Road Food Street 1.1 km / 0.7 mi
Shanghai Natural History Museum 1.7 km / 1.1 mi
Jade Buddha Temple 2.2 km / 1.4 mi
Huai Hai Road Shopping District 2.3 km / 1.4 mi
Shanghai International Trade Plaza 2.3 km / 1.4 mi
Shanghai City Hall 2.4 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2008
  • Total number of rooms: 593
  • Number of floors (main building): 45
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
Show 76 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hire
  • Transfer serviceExtra charge
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Supermarket
  • Shop
  • Garden
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities: 1
  • Library: 1
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 11
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Children playground
  • Kids’ club
  • Entertainment programme for children
  • Theatre / auditorium
  • Game room
  • Nightclub
  • Pub
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Non-smoking establishmentExtra charge
  • Squash
  • Aerobics
  • Fitness
  • Basketball
  • Tennis
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE CITY VIEW KING BEDDouble or Twin • DELUXE CITY VIEW KING BEDDBT.CV-DX-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Double or Twin DELUXE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUBTWN.CB

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUB KING BEDSUITE • CLUB KING BEDSUI.CB-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUBSUITE • CLUBSUI.CB

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIERSUITE • PREMIERSUI.PE-1

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PE-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CLUBSTUDIO • CLUBSTU.CB

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    STUDIO CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE EXECUTIVEDOUBLE • DELUXE EXECUTIVEDBL.DX-EJ

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE DELUXE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOM CITY VIEWTWIN • GUEST ROOM CITY VIEWTWN.CV-GR

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN GUEST ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GUEST ROOM CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB DELUXEDOUBLE • CLUB DELUXE • 1 Bedroom • 38 m²DBL.CB-DX
    DOUBLE CLUB DELUXEPhoto unavailable13 photos

    The Portman Ritz-Carlton, Shanghai

    DOUBLE CLUB DELUXE

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 38 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable6 photos

    The Portman Ritz-Carlton, Shanghai

    DOUBLE DELUXE KING BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE DELUXE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE CITY VIEWDouble or Twin • DELUXE CITY VIEWDBT.CV-DX

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Double or Twin DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX-1

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB CITY VIEWDOUBLE • CLUB CITY VIEWDBL.CB-CV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE CLUB CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE EXECUTIVETWIN • DELUXE EXECUTIVETWN.DX-EJ

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN DELUXE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PENTHOUSESUITE • PENTHOUSESUI.P6

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEW • 1 Bedroom • 38 m²DBL.CV-DX
    DOUBLE DELUXE CITY VIEWPhoto unavailable5 photos

    The Portman Ritz-Carlton, Shanghai

    DOUBLE DELUXE CITY VIEW

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PENTHOUSERoom • PENTHOUSEROO.P6

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUB CITY VIEWTWIN • CLUB CITY VIEWTWN.CB-CV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN CLUB CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE WITH VIEWSRoom • DELUXE WITH VIEWSROO.DX-WV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOMTWN.GR

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE WITH VIEWSDouble or Twin • DELUXE WITH VIEWSDBT.DX-WV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Double or Twin DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Double or Twin DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUBRoom • CLUBROO.CB

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 Bedroom • 38 m²TWN.DX
    TWIN DELUXEPhoto unavailable5 photos

    The Portman Ritz-Carlton, Shanghai

    TWIN DELUXE

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    The Portman Ritz-Carlton, Shanghai

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Portman Ritz-Carlton, Shanghai

9.0
Excellent
904 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
8.6 /10
Location
9.0 /10
Neighborhood
9.4 /10
Value
8.0 /10
Amenities
9.2 /10
100 reviews shown
8/10
Excellent
20 Jul 2026
Fariborz
Good location. A little outdated carpets and bathrooms. Phone operators hard to get a hold of.
Self
10/10
Exceptional
18 Jul 2026
Shilei
Very well maintained luxury hotel - I could barely tell it’s more than thirty years old.
Partner
10/10
Exceptional
14 Jul 2026
Adrian
Very nice, suitable for those that can afford it
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
Jinfeng
Thank you for offering us a Wonderful stay.
When I first checked in, the lady at the front desk is very friendly with a sunshine smile, I forgot her name, I remember that she is from Luzhou, Sichuan. When I checked out, the front desk manager is also very nice, I remember her Chinese name: Yan Yanan, very professional and down to earth.
Whoever cleaned my room did a good job and very considerate, making me feel very comfortable.
I had several meals on the 43rd floor, the whole crew did an amazing job, special thanks to Helen( manager), Yoki(not sure if I spelled her name correctly), Yvenet( not sure if I spell her name correctly), especially I want to say thank you so Sabrina, she is new, but she tried very hard to do a great job, offering my family an awesome time in Shanghai .
Family
10/10
Exceptional
06 Jul 2026
John
Super friendly and helpful staff- couldn’t be better. Breakfast was the best we had out of the four different 5* hotels we stayed in China. The room interior and hotel exterior feels dated but still very nice. Location was excellent.
Family_with_children
8/10
Excellent
21 Jun 2026
Zhaohui
Club lodge is a great bonus, 5 meals per day, very nice quality and good services. Great location, very classic
There is a 16.5% tax plus service fee which was a little high.
Family_with_children
8/10
Excellent
21 Jun 2026
Jason Marc
Room was standard size. Breakfast was RMB 288 per person, which is excessive.
Partner
6/10
Pleasant
18 Jun 2026
lily
Na
Friends
10/10
Exceptional
02 Jun 2026
Isai
What made it for me s was the staff in the hotel were great , the service excellent.
Partner
8/10
Excellent
01 Jun 2026
Zhong Liu
The hotel is basically like every single one of the chain. It is a tad old though. The room is spacious but a bit old fashioned. The biggest problem is that Google Maps directs to the wrong place.
The snacks and mini bar are uninteresting. The swimming pool is also quite ugly.
But I still like this place very much because it has an awesome gym, with free weight and even weightlifting platform. It’s a proper gym. And it also has a bathroom scale. These are literally the 2 features that drive me to come back here again and again.
Self
10/10
Exceptional
30 May 2026
Kok Hiang
I am very happy with my stay at Portman Ritz Calton because

1.Good location with many shops and attractions nearby
2.Hotel room is spacious and very clean
3.Staff are friendly and courteous
4.Breakfast spread is fantastic and inviting

I would recomemnd the hotel to any visitors to Shanghai
Friends_and_family Friends
10/10
Exceptional
17 May 2026
Qingqing
Clean room
Partner
10/10
Exceptional
16 May 2026
David
Breakfast, lo
10/10
Exceptional
05 May 2026
Robert
I loved the room and the room cleaning service
10/10
Exceptional
02 May 2026
LONG HUA
Very detailed services, from entrance, concierge, front desk, room services, executive lounge, very nice stay, special thanks to room service staff- Yang, Lorna, Mary. Appreciate their kindness to give us beautiful flowers and very caring and detailed services, very impressive for this hotel custom services for each single perspective, also appreciate executive lounge prearrangement and their hospitality. Definitely will come back. It’s our second stay at this hotel.
Family
10/10
Exceptional
29 Apr 2026
JIAN
Overall experience is excellent, really enjoy the services!
Friends
8/10
Excellent
25 Apr 2026
Jamie
The staff is very friendly, courteous, and helpful. Especially you have the same housekeeper taking care of your room and she made followers one day and a bunny made from a towel on another day. This especially meaningful to us. We’d stay there again. The only improvement they should make is to upgrade the hotel. The furniture and decor look dated.
Family
10/10
Exceptional
15 Apr 2026
Kester
Central location. Clean Room. Check in staff super helpful.
Self
10/10
Exceptional
13 Apr 2026
Bing
Breakfast is in high quality and diversity! Staff are helpful, esp. my room attendant, Linda...thumbs up!
Self
10/10
Exceptional
09 Apr 2026
KIT FONG
Shower door can’t close completely
Wifi is slow
Family
10/10
Exceptional
07 Apr 2026
Kevin
Everything about this hotel was very professional and high-quality. Sophia enhanced my stay there so much. She helped me get my taxi app Didi working, when I was very frustrated with it.
She is a great asset to the Portman rich Carlton staff.
Self
10/10
Exceptional
03 Apr 2026
Vikram
A fantastic stay from start to finish.
Gorgeous room which was upgraded Some of the friendliest and helpful staff we have ever met namely David at the front desk
John and Niko in concierge
Sophia in guest relations
Lisa in housekeeping on the 40th floor.
Delicious breakfast which was plentiful each morning.
Gym was small but with all the required equipment
Pool wasn't heated but clean as were the steam rooms and jacuzzi.
All our amenities were replenished daily and the room was kept spotless.
Partner
10/10
Exceptional
29 Mar 2026
pauline
Great gym
Clean room
Family
10/10
Exceptional
22 Mar 2026
Liang
Nice spot, easy to everywhere
Self
10/10
Exceptional
19 Mar 2026
Gareth
Excellent
10/10
Exceptional
15 Mar 2026
Ya-Chun
Good location, great service
10/10
Exceptional
07 Mar 2026
Colette
Great location, staffs were all very friendly and very helpful in many ways. Many high end shops within walking distance.
Partner
10/10
Exceptional
27 Feb 2026
LUN
Excellent hotel in the best location!
Wonderful staff all around. Clean and spacious room.
Highly recommended for anyone visiting Shanghai.
10/10
Exceptional
24 Feb 2026
Claus
As always great Ritz Carlton Service, location is perfect, however the rooms are super old - we stayed there over 12 years ago and the rooms needed renovation than, and they STILL is in badly need of renovation.
Self
10/10
Exceptional
07 Jan 2026
Teresa
Room is ok but staff is excellent .. location too.. it what makes a stay great.. bed and comforter were fantastic .
10/10
Exceptional
06 Jan 2026
vincent
excellent and courteous staff
10/10
Exceptional
29 Dec 2025
Akash
Excellent location. Great staff.
Business_and_leisure Family
10/10
Exceptional
28 Nov 2025
Hao
Everything is super good
Leisure Family_with_children
10/10
Exceptional
27 Nov 2025
WILLIAM
Excellent room and wonderful service , the club lounge is outstanding
Business Self
10/10
Exceptional
25 Nov 2025
Anthony
This property was amazing
Leisure Family_with_children
10/10
Exceptional
17 Nov 2025
Deena
The room was perfect, very clean and the staff was very accommodating.
Business Self
10/10
Exceptional
14 Nov 2025
XIAOWEN
The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.
10/10
Exceptional
14 Nov 2025
XIAOWEN
They have high quality services in all.
Business_and_leisure Partner
10/10
Exceptional
11 Nov 2025
Frederic
Yes
Business Partner
10/10
Exceptional
05 Nov 2025
Merbert
Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.
Leisure Family
10/10
Exceptional
02 Nov 2025
Suzanne
Best place to stay in Shanghai!
Friends_and_family Family
10/10
Exceptional
10 Oct 2025
Louise
Club lounge was excellent.
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
Lorraine
As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
Leisure
10/10
Exceptional
26 Sep 2025
Veronica
Was not expecting over £500 deposit to be taken from us on arrival.
Some staff rude and unhelpful but wonderful choice of breakfast.
Extras in hotel very expensive
Leisure Family
10/10
Exceptional
24 Sep 2025
Wei
The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.
Leisure Self
10/10
Exceptional
24 Sep 2025
HUNG
It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.
Leisure Self
10/10
Exceptional
23 Sep 2025
Troy
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Business_and_leisure Self
10/10
Exceptional
23 Sep 2025
yali
Excellent service. Best location in the town.
Leisure
10/10
Exceptional
17 Sep 2025
yali
Highly recommend.
Leisure Family
10/10
Exceptional
11 Sep 2025
Yeap
Service staff attentive, friendly, welcoming .. makes one feel it’s a hotel of choice in Shanghai.
Self
10/10
Exceptional
09 Sep 2025
Peter
In typical Ritz fashion, everything was always beyond your expectations. It's what has made them the elite chain we have all come to know through the generations. Fifty years ago, it was always my dad's go-to place wherever he travelled. Do not hesitate whatsoever, book your stay.
Business_and_leisure Self
10/10
Exceptional
24 Aug 2025
Man Hei
Staff were very attentive. I would stay here again.
8/10
Excellent
20 Aug 2025
WAFA
Our check in was excellent and smooth with the help of Ms. Helen, offering a discounted breakfast for the three of us. She also added my daughter in WeChat in case we need anything, and was kind enough to check every now and then even after we checked out.

Our booking was for five nights, since the first night we noticed that the master bedroom was hot no matter how we try to adjust the temperature.

The next morning we went to the reception and they told us we can’t change your room but will try to fix it. It was not fixed but they brought a portable Ac unit, the next night we asked for another one.

One night before our departure we saw Ms. Helen and she offered to change our room but we told her we are checking out the next morning so there is no time for the late change.

She was kind enough to give the girls small gifts, ice cream, and escort us to our cars.
8/10
Excellent
13 Jul 2025
Minghui

Great location

Nice grand hotel, even it’s a bit dated, but very well maintained. Rooms are good size in this location, but the view from our rooms are not great. Breakfast is good, not outstanding though. Staffs are ok, only if you ask something, they will talk to you.
Friends_and_family Family
10/10
Exceptional
03 Jul 2025
Verified traveler
always stay here when in shanghai - never disappointed
Business
10/10
Exceptional
28 Jun 2025
AMIE
Beautiful hotel with exceptional service and excellent staff
Leisure Family
10/10
Exceptional
26 Jun 2025
LUTFU
Location
Business_and_leisure Family
10/10
Exceptional
18 Jun 2025
Rebecca
The service was outstanding. Great location, rooms, F&B on a high level.
I would definitely recommend this hotel.
Partner
10/10
Exceptional
09 Jun 2025
Vincent Michael
Everything superior quality
Leisure Partner
10/10
Exceptional
06 Jun 2025
Beiqi
My stay at Portman was perfect! Besides its excellent location and elegant decor, the staff was incredibly lovely and cordial. Their hospitality and courtesy were superb. I would like to give my special thanks to Helen who patiently helped me solve my issues and accommodated my requests. With utmost kindness, she continuously ensured that my 8-day stay at Portman was joyful. She also updated me about the fast-changing nearby shopping malls, restaurants, and boutiques. My room was constantly crystal clean with pink roses and everything was perfectly placed.
Therefore, I will definitely stay at Portman again when I come back to Shanghai next time.
Leisure Self
6/10
Pleasant
04 Jun 2025
Robin
Room was dated and smelled moldy.
Leisure Family
6/10
Pleasant
03 Jun 2025
Diana
This hotel is too old!
Leisure Family
10/10
Exceptional
27 May 2025
Verified traveler
We had a wonderful stay at the Portman Ritz-Carlton. The location was convenient and all the staff were attentive to detail and very welcoming. The buffet selection was wonderful and we were able to try something new every day of our week-long stay. We were travelling to celebrate a large birthday and the team very kindly arranged some room decorations and a lovely cake, thank you! We can't speak highly enough of our experience and will definitely be back.
Friends_and_family Family
10/10
Exceptional
24 May 2025
Jacqueline
Very nice staff. We are celebrating our 35th anniversary and they had our room decorated and with wine and cake. Thank you Portman Ritz Carlton for a wonderful vacation.
Leisure Family
10/10
Exceptional
20 May 2025
John Oliver
What a wonderful experience. Service was terrific, food was wonderful and Frank, the guest services manager, could not have been more helpful and an example of what the word “hospitality” means. Would definitely be my first choice.
Leisure Family
10/10
Exceptional
04 May 2025
Lan
Love the services there: very hospitable and helpful. East access to everywhere. Will go back again
10/10
Exceptional
25 Apr 2025
Lorraine
As always just perfect, they looked after my daughters amazingly
10/10
Exceptional
23 Apr 2025
Chukyum
Overall a very satisfactory stay , friendly staff with good service, and the property is well located
Business_and_leisure Family
8/10
Excellent
21 Apr 2025
Ding
En
Leisure Self
10/10
Exceptional
19 Apr 2025
Chukyum
Loky greeted us upon check in, and extended great courtesy and hospitality.

A very good check in experience, and the hotel is well located
Business_and_leisure Family
10/10
Exceptional
17 Apr 2025
HueiChun
The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.
10/10
Exceptional
08 Apr 2025
helen
like
Business Friends
10/10
Exceptional
29 Mar 2025
Ying Hua
The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay.
Leisure Self
10/10
Exceptional
15 Mar 2025
ricky
Nice come again
10/10
Exceptional
06 Mar 2025
Mardo
great location the area is buzzing with life
Business Self
10/10
Exceptional
22 Feb 2025
May
Lovely stay at this property. Staff were friendly and helpful, and went out of their way to help us with an early check in, and even make restaurant reservations. Rooms were also spacious and clean.
Leisure Friends
10/10
Exceptional
20 Feb 2025
Lorraine
Fantastic stay, positioned in the heart of everything, fantastic service from start to finish, will definitely stay again.
Business_and_leisure
10/10
Exceptional
24 Jan 2025
Nhan
Convenient and nice room.
10/10
Exceptional
12 Jan 2025
Nhan
Great staff service especially YueYue!
Leisure Friends
10/10
Exceptional
07 Jan 2025
Hong
The staff (e.g., Polly) are very friendly and helpful. We enjoyed the entire stay at the hotel.
Leisure Family
10/10
Exceptional
04 Jan 2025
Jennifer
I like the excellent service of this hotle.
Leisure Family
10/10
Exceptional
26 Dec 2024
Alethea
Fantastic hotel, within a small shopping mall area. Good breakfast with free take away coffee. Walkable to the metro which was super easy to use and zipped us to anywhere we needed to go quickly. The area was perfect as it was so central to the main sites, had loads of shopping near by, coffee shops moments outside the hotel as well as restaurants and shops for drnks and snacks.

The room itself was great, but it's the staff who shine here. We stayed 4 nights and on our 3rd night 1t 11.30pm our room randomly filled with the smell of strong cigarette smoke. The hotel is non smoking so we can only presume a nearby guest was breaking the rules and it came the vents. We called down to reception, who sent someone up within 5 minutes with a new room for us (it was that bad!!). They helped us move all our luggage and belongings to a new room which was an upgraded room. They also sent us a cheese platter the next day and the Duty Manager called us the next afternoon to check we were ok with the new room. All way above and beyond expectation for a situation which really wasn't their fault. All in all, we would stay here if we come to Shangahi again.
Leisure Partner
8/10
Excellent
14 Dec 2024
Lu Louise
Services was great but some stuff likes need to change .too older.
10/10
Exceptional
09 Dec 2024
Thiago
Highly recommend.
10/10
Exceptional
30 Nov 2024
ZHENG
A wonderful hotel in center of Shanghai. Great staff service
Leisure Family
10/10
Exceptional
22 Nov 2024
Kasra
great
10/10
Exceptional
18 Nov 2024
Jack
It’s the ritz so it was pretty great 👍
Leisure Friends
10/10
Exceptional
17 Nov 2024
Merbert
Attentive staff. Speedy service response.
Leisure Family
10/10
Exceptional
17 Nov 2024
haoxiang
Great location.
Business Friends
10/10
Exceptional
15 Nov 2024
Sollena
Nice Hotel
Leisure Partner
10/10
Exceptional
14 Nov 2024
donald
We had been there so many times before move to another one. We will be back.
Business
10/10
Exceptional
14 Nov 2024
Sollena
very nice location - staffs were very helpful - breakfast was not bad
Leisure Partner
10/10
Exceptional
07 Nov 2024
David
Exactly what I expected from the Ritz
Partner
10/10
Exceptional
30 Oct 2024
Venkata Ramana
Excellent location. Good restaurant choices. Friendly staff
Leisure
10/10
Exceptional
25 Oct 2024
Sébastien
Very good , good emplacement
Business
10/10
Exceptional
04 Oct 2024
FIONA
Beautiful hotel, excellent service.
Leisure Family
10/10
Exceptional
04 Oct 2024
FIONA
Beautiful hotel, excellent service.
Business Family
10/10
Exceptional
04 Oct 2024
FIONA
Excellent service, nice hotel.
Business Family
10/10
Exceptional
23 Sep 2024
DOOHO
Wonderful servide in everyway.. & Good breakfast buffet but building was old
Business_and_leisure Family
10/10
Exceptional
11 Sep 2024
Fa
Right in the downtown area of PuXi. Location is perfect! The room seems a little outdated but still very clean. Staff is very friendly and prompt. Breakfast buffet has a wide selection from Chinese to western options.
Leisure Family

Location & surroundings

The Portman Ritz-Carlton, Shanghai
1376 Nanjing Road West, Jing'An Distri, Shanghai, 1376?, Shanghai, China

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The Portman Ritz-Carlton, Shanghai

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