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CITADINES PRAI PENANG
Penang · Malaysia
G-01 Jalan Juru Sentral Bukit Mertajam, G-01View location
9.0/10Excellent106 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort9.4/10 9.4
Condition9.0/10 9.0
Value8.8/10 8.8
Amenities8.4/10 8.4
See all ratings- Sustainability certification
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About CITADINES PRAI PENANG
The property comprises a total of 168 snug units. Those staying at this property may keep updated thanks to the Wi-Fi access. This residence offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night.
Communal areas are wheelchair accessible at Citadines Prai Penang. There is a car park at Citadines Prai Penang. Some services of Citadines Prai Penang may be payable.
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With a stay at Citadines Prai Penang, you'll be centrally located in Bukit Mertajam, within a 10-minute drive of KPJ Penang Specialist Hospital and St. Anne's Church. This aparthotel is 12.2 mi (19.7 km) from Queensbay Mall and 14.4 mi (23.2 km) from KOMTAR.
Make yourself at home in one of the 168 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided on weekdays only.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Guests must provide health documentation
Guests must provide a negative COVID-19 test result
Guests must provide proof of COVID-19 vaccination
Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
Minimum age for negative COVID-19 test result requirement: 7
Minimum age for proof of COVID-19 vaccination requirement: 7
COVID-19 vaccine must have been received a minimum number of days before check-in: 30
Property does not offer onsite COVID-19 testing
GSTC
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Service animals not allowed
Maximum number of pets per room 2
Pets cannot be left unattended
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MYR 3.00 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
- The negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in.
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Special Instructions
Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Long-term renters welcome
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a security system, and window guards
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Minimal age
18
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Optional fees
- Fee for continental breakfast: approximately MYR 29.68 for adults and MYR 26.50 for children
- Pet fee: MYR 500 per accommodation, per night
- Rollaway bed fee: MYR 120.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Malay
English
Chinese (Mandarin)
Nearby attractions
KPJ Penang Specialist Hospital
4.9 km / 3 mi
St. Anne's Church
5.6 km / 3.4 mi
Bukit Mertajam Hospital
5.9 km / 3.6 mi
Megamall Pinang
7 km / 4.3 mi
AEON Mall Bukit Mertajam
7.9 km / 4.9 mi
Bukit Batu Kawan
9.4 km / 5.8 mi
Penang Bird Park
9.4 km / 5.8 mi
State Mosque
9.8 km / 6.1 mi
Sunway Carnival Mall
9.8 km / 6.1 mi
Butterworth Arena
10.4 km / 6.4 mi
Kelab Tentera Udara
10.5 km / 6.6 mi
Sultan Abdul Halim Ferry Terminal
10.6 km / 6.6 mi
Negeri Pulau Pinang Stadium
12.3 km / 7.6 mi
Mengkuang Dam
12.3 km / 7.6 mi
Dataran Pemuda Merdeka
12.8 km / 7.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 168
- Number of floors (main building): 39
- Double rooms: 47
- Suites
- Connecting rooms
- residence
- Small pets allowed (under 5 kg)
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
Show 20 more facilities & services
- Wi-fi
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Laundry serviceExtra charge
- Launderette
- 24-hour security
- Air conditioning in public areas
- Hotel safe
- Lift access
- Gym
- Luggage room
- Towels and bed linen
- Restaurant
- Children’s swimming areaExtra charge
- GSTC Criteria
- Breakfast
- Breakfast buffet
- Non-smoking establishment
- Billiards
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN PREMIERTWIN • PREMIER • 1 BedroomTWN.PE-1
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCITADINES PRAI PENANG
TWIN PREMIER
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: TWN.PE-1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT EXECUTIVE TWO BEDROOMSAPARTMENT • EXECUTIVE TWO BEDROOMS • 2 Bedrooms • 75 m²APT.B2-EJ
Room overview
Non-smoking room- Room size
- 75 m²
- Occupancy
- Guests: 2–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 2
- Room type
- APARTMENT
- View / characteristic
- EXECUTIVE TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCITADINES PRAI PENANG
APARTMENT EXECUTIVE TWO BEDROOMS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 75 m²
- Occupancy
- Guests: 2–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 2
- Room type
- APARTMENT
- View / characteristic
- EXECUTIVE TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2-EJ
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT PREMIER TWO BEDROOMSAPARTMENT • PREMIER TWO BEDROOMS • 1 Bedroom • 82 m²APT.B2-PE
Room overview
Non-smoking room- Room size
- 82 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- APARTMENT
- View / characteristic
- PREMIER TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCITADINES PRAI PENANG
APARTMENT PREMIER TWO BEDROOMS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 82 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- APARTMENT
- View / characteristic
- PREMIER TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2-PE
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIERDOUBLE • PREMIER • 1 BedroomDBL.PE-1
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCITADINES PRAI PENANG
DOUBLE PREMIER
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PE-1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about CITADINES PRAI PENANG
49
reviews shown
Hasnizah
Nice
Michael
Only one night, but we could not ask for anything better
Chee Mei
During breakfast time staffs are slow. Foods are empty and not refilling quickly
Nurul Ain 'Aqilah
The best place to stay in penang. The room is spacious and the bed is comfy. Highly recommend for business travellers.
Bharat
Short stay, spacious room but no dining facilities. In addition there was smoke smell in the room. More like an apartment hotel .
Nice gym.
Nice gym.
Ricardo
10/10 for me everything’s is in there close for everything we need , the staff and the amenities of the property are awesome very recommended .
Amardeep
Good location and worth the price
Hoik
Kind staff,clean room
Wee Kang
I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save.
For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
Tian San
The apartment is clean and comfortable 👌
KOK SHEN
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
HP
Good hotel to choose
very friend front desk, free flow coffee
Tan
The breakfast option is limited
KOK SHEN
The location are convenient.
NURUL NADIA BINTI
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space.
Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
gurmeet
Excellent service and fantastic room.
Jimmy
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Joycelyn Agnes
It was a great stay
YONGTZE
Clean and spacious room, friendly staffs.
Fong
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser.
What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Shariza
All good during my stay. Very convenient, strategic location.
Elainn
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
MARK
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.
Wit
Large room
Large room and comfy bed.
Choon Yen
As expected.
tow shang
Fairly new and my family enjoyed the stay. The rooms are clean and kitchen are fully equipt with utensils. There was also a laundry machine.
Comfortable bed as well. recommen to stay here.
Comfortable bed as well. recommen to stay here.
yan ling
Very good place to stay, opposite have a lot of restaurants, behind also, Very happening areas at night!! Just a walking distance.
The stays is so comfortable, clean n safe! Slightly disappointed is the breakfast, paying rm20 extra for just a few choices and not very attractive foods.
Btw overall is good enough👍👍
The stays is so comfortable, clean n safe! Slightly disappointed is the breakfast, paying rm20 extra for just a few choices and not very attractive foods.
Btw overall is good enough👍👍
Verified traveler
Good start but lots of room for improvement
Room & property are very nice. But I suspect management is suffering from a shortage of housekeeping staff. A number of items were not refilled when we checked in. Also no one came to offer to make up our room or change the linen on our 2nd day.
However I think the property will do well since the other properties in the area are starting to feel old.
However I think the property will do well since the other properties in the area are starting to feel old.
FATHIN NADHIRAH
The executive two bedroom is clean and comfortable. Also it’s a new property, so it’s convenient and every basic necessities is there even microwave, fridge, cooking place. Very recommended and staff is very helpful. We asked for extra nescafe and shampoo at 11 pm they assisted us anyway.
NORSUHAIDA
Like home
Anne
Good Location
Abdul Majid
Hmmmmm
Arrived around 2.45pm and qued around 15minutes. Slow checked in processed. When reached my turn, i gave the reception my ic. So he arranged and gave me the room keys. When i entered the room it was wrong room. I booked for exec suite 2 bedroom. Had to go down and qued again. When double checked got 2 same front name but last name was not same. So what the purpose i gave my ic earlier? They told me to wait 10min but end up with 30minutes waiting. After made some complain than the room was ready. The manager came and apologies and gave us late checkout tomorrow until 6pm. What a horrible experience for a new hotel.
Verified traveler
New Suite , Clean and Spacious.
Clean, new, spacious , excellent bed with living room and 2 TVs . Highly recommended.
TANG
tunggu lift lama. tak ada electricity bila makan pagi.
bilik tak bersih sangat
bilik tak bersih sangat
CHIENHSIANG
方便
CHIENHSIANG
Good
CHIENHSIANG
地點方便
TSUNG-HSING
吃的地方很多，旁邊有2個美食廣場還有一條餐廳街，叫車也很方便，飯店內有游泳池跟健身房很便利，惟一早餐的選擇性較低
CHIENHSIANG
有時後打掃時間會比較晚
TSUNG-HSING
公寓式酒店，有家的感覺 也有小客廳 廚房，空中游泳池很酷，但早餐還好
TSUNG-HSING
公寓式酒店，有家的感覺 也有小客廳 廚房，空中游泳池很酷，但早餐還好
ChunCheng
nice
Verified traveler
非常好
房間很大，有客廳，而且非常乾淨！非常舒適，下次若來檳城還會選擇入住！
Andy
大部份楼层过道都有高低斜坡,不小心容易跌倒！
Kazuyuki
clean and nice
YONGMIN
만족해요
전반적으로 만족해요
Dominic
Not bad
Overall fine. However, workers at restaurant do not wear aprons nor hat.
Muhammad Zulhilmi
Great choice
Always my choice here in Bukit Mertajam
Masaki
屋上プール
日が暮れてからの屋上プールは必見ですよ！
水も透明度が高く、夜景を見ながら泳ぐのは最高です！
水も透明度が高く、夜景を見ながら泳ぐのは最高です！
Location & surroundings
CITADINES PRAI PENANG
G-01 Jalan Juru Sentral Bukit Mertajam, G-01, Penang, Malaysia
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CITADINES PRAI PENANG
35 hotel photos
