Pearl View Hotel

6/10

Pleasant

28 Dec 2025

SANDEEPKUMAR

Not good customer services

10/10

Exceptional

27 Oct 2025

wong

Some room are not well kept

Friends_and_family Friends

8/10

Excellent

16 Jan 2025

Tan

Good morning buffet breakfast

Business Self

8/10

Excellent

20 Jul 2024

Rajbans

Functional

Business Self

8/10

Excellent

25 Mar 2024

Ravikumar

The tv is worst. Given 17 or 20 inches screen. The channels also not clear. Cups not clean.

Leisure Self

6/10

Pleasant

17 Feb 2024

Hor

Few time stay here. So far so good

8/10

Excellent

07 Aug 2023

Nina

great hotel in this area, room is comfortable & clean.

Business_and_leisure Family

6/10

Pleasant

06 Aug 2023

michael

Bathtub have blood stain in it, aircond max also not cool. The fan no.2 cant run, no.3 is very fast!

Business Self

8/10

Excellent

19 Jul 2023

MAHENDRAN

Quite classic building.

Leisure Self

10/10

Exceptional

13 Jul 2023

Khairul

Good

8/10

Excellent

04 Jun 2023

Kumarasamy

Nice clean and comfortable

Business Partner

10/10

Exceptional

25 May 2023

Choon Tat

Nice

Leisure Self

4/10

Poor

12 Apr 2023

Justin Long

Very old and badly maintain, aircond not cold at all and luckily got fan inside room.

Business Self

8/10

Excellent

31 Jan 2023

NORLIAH BINTI

The room okay breakfast not good.

Business Family

6/10

Pleasant

15 Oct 2022

Yoon How

Strategic location. But the staff hospitallity need to improve

Business Self

8/10

Excellent

26 Aug 2022

Yoon How

Convenient for business trip

Business Self

4/10

Poor

17 Oct 2021

Verified traveler

Affordable Rate

So far ok need to improve.

Self

2/10

Poor

07 Mar 2020

Verified traveler

Mosquitoes are everywhere. Air-cond is too loud. I will not choose this hotel anymore

Business Family

6/10

Pleasant

04 Jan 2020

Verified traveler

My point of view

Just ok

Business

4/10

Poor

25 Dec 2019

Verified traveler

Very very old hotel. Lots of ants on the dining table during breakfast. And no shaver provided . Very weird smell inside the room. Not recommended at all.

Leisure Friends

8/10

Excellent

09 Nov 2019

Verified traveler

Quite and clean unless tv channel having a bit trouble, some of the channel no view

Business_and_leisure Friends

6/10

Pleasant

03 Oct 2019

Verified traveler

safe box not function!............................................................

Business

6/10

Pleasant

15 Sep 2019

Sim

Cheap but run down

Air con not cold at all, slow WiFi...but I think the whole of Malaysia's WiFi is not fast.
The room a bit run down...

8/10

Excellent

05 Sep 2019

Verified traveler

good and clean

Business Partner

4/10

Poor

11 Jul 2019

Verified traveler

Had a room next to chiller room, it was so noisy that I had to request to change room.

Business Self

8/10

Excellent

13 Jun 2019

Jaslilawati

Nice hotel with a nice food.

Friends_and_family Family

8/10

Excellent

12 Jun 2019

Verified traveler

Good Condition

Friends_and_family Family

6/10

Pleasant

01 May 2019

Verified traveler

Car park lots are adequate. Location is ok in Perai. Nearby there are many food stalls

8/10

Excellent

27 Apr 2019

Mohamad Surif

Ok to stay and friendly counter service

For reasonable price, good breakfast and privacy it is recommended

8/10

Excellent

11 Mar 2019

Verified traveler

The hotel is comfortable.

The phone line reception is extremely terrible in the room we stayed, and for calls we had to step out from room.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2019

Verified traveler

Very nice location

Business

6/10

Pleasant

04 Feb 2019

Verified traveler

Biasa biasa

6/10

Pleasant

22 Jan 2019

Verified traveler

Room has unpleasant odor.
Unclean Bed sheet

6/10

Pleasant

18 Jan 2019

Verified traveler

You get what you pay for

Hotel was quite run down. Room has damp smell. Aircon not could but supplemented with ceiling fan. Breakfast was ok though

6/10

Pleasant

17 Aug 2018

Wei Khiung

Internet is terrible slow

4/10

Poor

18 Jul 2018

Verified traveler

Hotel internet speed super slow, hotel staff do not know how to provide answer to customer request

4/10

Poor

05 May 2018

Mak Kiang

limited 1 WIFI connection

smelly and old

Partner

8/10

Excellent

28 Mar 2018

Verified traveler

nice hotel with reasonable price

hotel stuf is good, room is good can give 4 stars, the room cleanness is acceptable. only the air condition use old system. tv also not clear and not much program.

6/10

Pleasant

13 Mar 2018

Verified traveler

Everything seems to be fine, but only thing is, the water heater was not function well.

4/10

Poor

11 Mar 2018

Verified traveler

Find another hotel don’t stay here.

It was a bad experience. The staff at check in counter were inexperienced, it took almost 30 minutes just to check in. The room was very small not as advertised in the apps & the flush wasn’t working. The photo in the apps is misleading. For breakfast the food quality is poor. We stayed there for 3 days & they served same selection of food along the 3 days. My advice find another hotel don’t stay here.

Family

8/10

Excellent

25 Feb 2018

syaza

Great service

Great service and great rooms . Satisfied with the service, facility and cleanliness .

4/10

Poor

25 Dec 2017

stanley

Very ran down hotel.

Need to walk very far from the room to the main lobby.Front desk staff not friendly enough,take a lot time upon check in as all the staffs mostly are trainee yet not experience or senior staff at the front desk.Really bad experience!

2/10

Poor

17 Dec 2017

Aaron

Pictures are indeed deceiving.

- To be honest, I was afraid to sleep in my room. The bed was comfy but the room itself was gross - writings on the wall, and I was only able to be in the shower for less than 5 mins. The water got cold instantly.
- Very disappointed with the food. The chicken sausage tasted like rubber. I really only had coffee and bread. Also there was bugs flying around the soup section.
- The staff was indeed polite and helpful.

I am a gold star member with Expedia and travel a lot using Expedia. It seems they DO NOT look into each hotel thoroughly before agreeing to which hotel they will represent. If this happens again with Expedia then I will not be using them.

2/10

Poor

12 Dec 2017

Verified traveler

bad stay

not commfort coz the room is old

4/10

Poor

10 Dec 2017

Amirul

Room conditions is not so good and breakfast food is to simple and not nice

4/10

Poor

04 Dec 2017

Verified traveler

Very poor WIFI connection. With wrong wifi Passwords given.

4/10

Poor

04 Dec 2017

LuckyH

MAY NOT COME AGAIN

As a whole, it was not quite an experience staying at this place. We may want to avoid staying here as long as there are other considerable options available. Room was not as nice as in pic, very old setting in fact, breakfast was so mediocre with very limited choices, not enjoyable at all. In short, it was not a place that we want to be again, even just for a short one night stay.

6/10

Pleasant

27 Nov 2017

Alan

Room is a bit run down. Other than that is fine with me

2/10

Poor

25 Jun 2017

Verified traveler

Old room, old tv, no cupboard and bad breakfast

The linen, the towel and things provided are all cheap for the same price as deluxe. I think the price does not match the room. It should have been cheaper as the hotel rate of 3 start does not reflect the room I stayed in. The room I stayed in is only 2 start.

2/10

Poor

13 Apr 2017

Verified traveler

Bad experience at Pearl View

It was a really bad experience with 1st time patronizing this hotel. Dirty pillow case (stain black color) even though request for change, spiders running around the dining table in the restaurant / coffee house, room charges with daily breakfast were fully paid for however upon hotel check-in only 1 day breakfast was given and subsequent days breakfast was asked to again pay at rate of RM20 per person per day. Was cheated by the information published in Hotels.com that the room deal comes with daily breakfast but it is otherwise where guest was asked to pay for breakfast at the hotel upon check-in.

6/10

Pleasant

20 Mar 2017

Poo

Out of town. Hard to find the hotel

Worse ever the room service

2/10

Poor

12 Feb 2017

Verified traveler

Room not very good condition and hotel facilities quite old style

6/10

Pleasant

31 Jan 2017

Verified traveler

Value for money

Tab is dirty and room smelly. My husband sad cause he cannot watch football live on television.

2/10

Poor

02 Jan 2017

Verified traveler

Don't expect much customer service during night

Night shift attendance having dinner at the customer service counter, as a result, we are unable to reach them on the phone. I personally walked down to the lobby to talk to them.
Night shift crew don't speak English very well because they are from Indonesia.
There is no ownership and responsibility at work. Dinner is more important than customer service.

2/10

Poor

25 Dec 2016

teh

Bad condition

Family

4/10

Poor

09 Dec 2016

Bernice

Bad wi-fi connection

The wi-fi connection was bad. It was difficult to connect to wi-fi and there were disturbances at night.

Family

6/10

Pleasant

05 Dec 2016

Verified traveler

Location is suitable

The car park really not convinient, we have to deal with climbing up the hill.

4/10

Poor

20 Nov 2016

angel

Old hotel, musty smell among corridor

Old hotel, need to do some maintenance/upgrade. There is musty smell once the lift open (among the corridor).

Even though i have reach home and bath so many times but my hair still with musty smell.

Sharp at 12pm the staff will call for check out, but when we reach the receiption, the system was down since 20 minutes ago.

Staff need more training. Confusion while crowd of people.

4/10

Poor

15 Nov 2016

William

Room too old and Poor Service

Family

6/10

Pleasant

07 Nov 2016

Verified traveler

Closest hotel to meeting point

1st room (lower floor) - air-cond was too noisy, road noises can be heard in room
2nd room (higher floor) - Wi-Fi wasn't working and wasn't fixed on time; room phone wasn't working
Gym wasn't opened until noon

6/10

Pleasant

27 Oct 2016

Verified traveler

Actually receptionist make me awaiting 2 hours and they said no contract with Hotels.com even I showed booking number. I paid again RM 200 for new booking. One hour later called me and said we got your booking confirmation so we will give you back the RM 200 but until still money not return back to my MasterCard

8/10

Excellent

04 Aug 2016

choi ching

comfortable

Family

8/10

Excellent

24 Jul 2016

Affidah Mardziah

Good

8/10

Excellent

08 Jul 2016

Verified traveler

OK for work , near to industrial area.

8/10

Excellent

27 Jun 2016

Verified traveler

Staff good, Room clean & comfort.
Breakfast limited choice.

8/10

Excellent

05 Jun 2016

ONG

convenient hotel in town

pleasant stay except for miscommunication with front desk staff,Told at least 2 staff that I am extending stay by a day,yet it was not recorded in their system.

4/10

Poor

03 Jun 2016

Verified traveler

i've been calling the hotel for 3 times before check in. to inform me when is the room available. but nobody try to contact me.
the room condition was like budget hotel. you can get much better room in lodge 18 with that price, even their normal room is much better with lower price.

2/10

Poor

02 Jun 2016

hezrie

Worst hotel

The worst hotel I've ever stayed. The room is seriously runs down and need major renovation. The hotel is so quiet and kind of scarry. Avoid this hotel if you can find better hotel nearby.

2/10

Poor

24 Feb 2016

Li Peng

Too bad hotel

Too bad , them need to learns how to solve problems if customers complains .

Partner

6/10

Pleasant

16 Feb 2016

Eric

location is good, staff friendly, recommended for business traveller.

2/10

Poor

15 Feb 2016

Verified traveler

Bad customer service and weak wifi connection

Really bad customer services .. Never give proper answer regards any facilities of hotels .
Don't believe them that they have free wifi because Very very bad wifi connections in rooms or lobby or receptions area or anywhere
Toilets didn't flushed it properly that we booked in two rooms .
Very far from Penang island .

Family

4/10

Poor

23 Jan 2016

Codie

What u pay is what u get

The best thing I remember was the hotel is not too far either from Penang Bridge or jetty. Also it is just nearby shopping mall. The rest is so-so only. Dont expect more when u pay less. Cheers! ;)

4/10

Poor

10 Jan 2016

SHUN JIAN

Run down hotel, wifi is not working at all, air conditioning is not functioning

6/10

Pleasant

04 Jan 2016

Nur Amalina

money worth it

the first problem with this hotel is they didn't tell you how to get down from your room to the main lobby to have your breakfast. it took 30 minutes for us to find the way back as the lift that located near to our room would just sent you to the car park and you cant even get to your room using the same lift.
next is the breakfast taste so bad. the hotdog is the worst i cant even eat it. but the scramble egg was delicious !!
the next problem is the bed sheet that they changed for the second night were stinks.
but overall we had a great time there as the environment is silent and peace.

8/10

Excellent

29 Dec 2015

Ahmad

The hotel is near bridge and ferry terminal. So it is very convenient to go to georgetown and any other places in Penang.

Family