Name: Hotel 19 Penang
Address: 19, Pengkalan Weld, Penang, 10300, MY

10/10

Exceptional

09 Jun 2026

Leni Grace

Room is clean. Bed, pillows and bedsheets are high quality. Great location as well.

Friends

6/10

Pleasant

22 Apr 2026

Kwan

Reception staff wasn’t helpful when asked for another pillow and refused to give us. Room needs face and hand towels. However the location is the most convenient to go about. Female staff was helpful when asked about wifi issues. Certainly will not stay there again.

Family

10/10

Exceptional

07 Apr 2026

Gabriel

Room was simple & was clean. Felt very open but unfortunately there was a leak from the AC + hole in the roof in my room. I just avoided the puddle so it was no biggie to me. The location was conveniently close to the ferry, the jetties, Chulia Street & pretty much all of historic Georgetown (5-15 min walk). Would definitely recommend.

Self

6/10

Pleasant

27 Oct 2025

Michael

Unfriendly staff at the front reception. Housekeeping failed to make beds on many occasions.

Leisure Partner

8/10

Excellent

03 Aug 2025

Delise

Sooo convient

Great location just across from the ferry terminal. Basic hotel very clean and very nice staff.

Partner

8/10

Excellent

05 Jul 2025

christopher

Good value accommodation. Opposite main bus station and ferry port. Short walk to food court, bars and centre

Self

10/10

Exceptional

12 May 2025

Chee Meng

From management to room service all departments are excellent in their service. Special thanks to Jennie and Ken who made our stay memorable. Would definitely come back to stay the next visit to Penang.

Partner

8/10

Excellent

26 Jan 2025

Summer

The WiFi is not reliable, the speeds were around 5mbps each time I checked. The room was clean, but there is some noticeable wear that’s not shown in the pictures. Overall, good hotel for the price and very walkable to all of the attractions in Georgetown.

Self

8/10

Excellent

29 May 2024

Chee

Convenient

It’s a very good location for me to get to the ferry and walking distance to many of the attractions in town. But don’t stay in the room facing the main road especially 1st and 2nd floor. Very noisy all night long from the cars on the road.

Self

6/10

Pleasant

25 Dec 2023

S KANAKIAH

Big room with minimum sofa seating. Hard bed and pillow. Bathroom dimly lit difficult for shaving. Minimum TV channel. No water dispenser outside. Seaview rooms ver noisy due to facing road with speed breaker stripes.

Leisure Family

4/10

Poor

31 Jul 2023

Gregory

The front desk person could not communicate
One room key so you couldnt leave air con on to cool the wee hot box when you went out
The toilet nearly fell over when you sat on it
Had to ask for wifi password
The listing said there was a safe but there wasnt
The noise from the road was very loud
When calling reception from room or mobile there was no answer

Leisure Partner

8/10

Excellent

01 Jul 2023

Kevin

Georgetown visit

Very good hotel with nice bathroom and bedroom
Unfortunately the foot ferry from butterworth drops you about a 10 min walk up the road.
Be careful of traffic
You have to pay for tourist tax so I would advise you to get a receipt for this as I was nearly charged twice

Partner

10/10

Exceptional

20 Apr 2023

Carol

Hotel was across the street from a buss turminal. There was a Free \"CAT\" buss that circled the George Town area that we used daily.
The hotel was located on the mian foad that circled the Panang Island making it easy to go and see everything we wanted.
Hotel staff was friendly,wonderful and spoke English with us. They were accomidating when asked for extra towels, ice, etc. Plenty of hot water for showers and room was air conditioned. Very confortable and the price was good--we needed two rooms for the 3 adults.

Leisure Family

10/10

Exceptional

13 Nov 2022

Valentine

Non smoking hotel, but smokers still smoke inside rooms.
Staff were helpful to relocate.

Leisure Partner

8/10

Excellent

31 Jul 2019

Verified traveler

Perfect location.

Leisure Family

10/10

Exceptional

27 Jul 2019

BeBeishak

Hidden gem. Everything about this hotel is perfect. Location, parking space, staff, room. Will definitely recommend this hotel

Friends_and_family Family_with_children

2/10

Poor

01 Jul 2019

Chandran

Regret

Breakfast finished by 9.30am, nothing much left but yet charged RM22 for additional children. Charged additional RM 40 for a child but neva even give any extra beds or anything... Then y charged additional?

Family

8/10

Excellent

13 Mar 2019

Melisa

Overall ok

The room was ok (nice, beautifull and clean). Breakfast menu ok. The location was very strategic, in front of Jeti rapidpenang terminal. One flaw is I felt intimidated when had a breakfast there, because the waitress always keep her eyes on me (I had a breakfast for two days there and I always had the same situation), like she was very insecure with me. What's wrong with me?? 😢

Partner

8/10

Excellent

10 Oct 2018

Verified traveler

Convenient location. Ferry pier is across from the hotel, close to attractions and lots of food choices. Has all the amenities that I needed for one night.

4/10

Poor

15 Aug 2018

Verified traveler

Bad breakfast / No internet/No customer service

When we checked in the lady at reception told us we only had one room booked, when we actually had 2 rooms booked. After some time I told her to check if it was under a different name , which it was I had to suggest this to her , she made no suggestions apart from telling me to contact Expedia as I had booked with them. The rooms given to us were quite small. The internet does not work in the bedrooms therefore you have to be in the lobby, embarrassing with guests from hotel sitting in lobby using the Internet. After a few complaints about the Internet we were moved to the fifth floor as they told us the wifi was better on that floor, BUT IT WAS NOT. Could not be bothered to go up and down to complain about it. The breakfast is very very basic, although the kitchen staff were helpful and made us omelettes on request. If you are a westerner be prepared to have only coffee/tea /toast and eggs, rest is noodles with sauce. Reception staff don't speak good English , we asked the man to tell us the name of the local ferry port he did not know and made no attempt to help with it, and as the Internet did not work we asked if he could order us Grab, like uber, and he had same problem loading the internet, but he made no other attempt to help us to get to the ferry port .

Family

6/10

Pleasant

14 Aug 2018

Verified traveler

Nice room in convenient location

Well done basic hotel room with great shower facilities.
Staff were unhelpful bordering on rude at times. When we arrived there were no towels or toilet paper in room. We alerted the staff to this but had to ask again several hours later.
Hotel is very convenient for public transport and tourist attractions.
Nazzeera's cafe round the corner is lovely and provides an excellent breakfast for just 10RM compared to the disappointing breakfast at hotel 19.

6/10

Pleasant

13 Aug 2018

Chandran

Never go there again

The wifi not good at all,very slow and hardly got connected,coz of that my work got pending. Breakfast seriously sucks and charged RM15 for children. There is no extra pillows as stated 1 child allowed.

Family

6/10

Pleasant

01 Jul 2018

Verified traveler

Convenient location, many hawker stall or restaurant nearby within walking distance but is tourist class. Unable to find the convenience store nearby. Very limited variety of breakfast.

Family

6/10

Pleasant

08 Jun 2018

Verified traveler

Watchout for the lady that controls your breakfast

She is always checking the food. And if you don't eat the way that she wants you to eat she will be there to tell you what to do. Again watchout for that lady

8/10

Excellent

21 Dec 2017

peter

Indelicate and condescending supervisor

When the room safe-deposit box cannot reopens, was told not to used it anymore, as she is not always available to reopen it if the deposit box fail again! What an objective answer and condescending staff and a supervisor too.

10/10

Exceptional

01 Aug 2017

Pamela

Transport and food an easy walk.

After a not so happy room check in, the second day brought some good results and the remainder of 5 nights at Hotel 19 were very comfortable. Thank you to the staff and particularly Alice.

Partner

6/10

Pleasant

27 Jun 2017

Louise

Within walked distance in Heritage zone.

1) House keeping no provide face towels, until we checked out mentioned about it, the registra admitted they knew about it.
We were supposed better served, right?
2) Counter Registra not that informative to brief us about after 11.30am check out time, will blocked us to enter our room when we came back at 12pm. Is only 30 mins. Why no brief us abt the room blocking ?
3) No provide breakfast voucher to us, we realised they was breakfast in the morning, another staff asked for voucher from us. Actually should use voucher or no need ?
4) Breakfast food not that fresh and sumptous. Should be better.

10/10

Exceptional

18 May 2017

Mark

Very nice hotel.

Very comfortable and new hotel, had a great sray, staff very helpful, great room, nice view, breakfast could be a improved but would definitely stay again.

Partner

10/10

Exceptional

22 Mar 2017

William

Clean, comfortable, and very convenient.

Efficient, clean, updated hotel with very simple tasteful décor. Located directly across from the bus and ferry terminal, and very short walk to Clan Jetties, and Little India.

6/10

Pleasant

28 Feb 2017

william

Nobody at the Reception to refund our deposit!

Nobody was at the Reception Desk on the morning of our check-out Feb 18th. We couldn't wait around because we have to catch the 6am ferry to Butterworth to make the 7.20am train to KL to make our flight back to the US.
At KL, we called the Manager, Alice. She explained that the Receptionist was at their other sister hotel running errands that morning.
I emailed the manager my nice in JB's info for Alice to send the refund check to. Not getting any response, 2 days ago I followed up with another email with my niece's Maybank account so the manager, Alice could make a direct deposit of our MYR 50 deposit.

Up to today still, no response. Hotels.com need to be aware that the management of Hotel 19 is not returning our deposit. Do something.

The day before, I spoke to the housekeeping staff. Apparently he is the only one taking care of 47 units. Poor guy. But for us 2 persons, only 1 set of toiletries was given.

My guess is on the morning of our check-out, the Receptionist was picking up Guests Breakfast Buffet to make the 7am Breakfast for Guest since the Alice herself said it is prepared off site.

Partner

6/10

Pleasant

14 Feb 2017

tk

Nice, minimal hotel

Location is great for walking to Chinatown. The room was comfortable and clean. Only two complaints: the breakfast included with the room was terrible. We only tried it the first day and after that chose to go out for breakfast. The internet situation is sketchy. You get user id/passwords that expire and only work for one device. You constantly have to keep logging in with user id/password.

6/10

Pleasant

11 Feb 2017

Verified traveler

Across from ferry jeti and bus hub.\n

Very central location to every where. Lots of eatery nearby.

8/10

Excellent

09 Feb 2017

Christoph

Convenient and clean hotel

George Town is well worth an extended stay and this hotel is a great base to start from. Located ideally to arrive from the airport, to explore George Town and Penang and to make the short trip to Langkawi. Staff was nice and helpful, the room was clean and well-equipped. Despite facing a major road, the windows keep out most of the noise and the curtains keep the room dark at night. Would come back any time. They should just upgrade the breakfast somewhat.

Partner

6/10

Pleasant

09 Jan 2017

Verified traveler

Good position to explore Georgtown and Penang.

Very slow internet, breakfast very basic for western tastes. Reception staff do not know nothing about local area and not able to really help to explore the city. Nice and clean room, good AC. 10 minutes walk to ferry jetty.

Partner

8/10

Excellent

03 Jan 2017

Eric John

Value for money

You get what you pay for. Good location as it is close to the ferry terminal and the bus hub.

Partner

8/10

Excellent

03 Jan 2017

Heather

Two Nights in Penang (George Town area)

I arrived late and the front desk employee checked me in efficiently, so I can get to my room quickly. The staff is incredibly helpful and the breakfast buffet is delicious. The Wifi is great and the room is very comfortable (both the bed, the AC, and the bathroom space).

2/10

Poor

03 Jan 2017

Verified traveler

Dirty rooms - rude staff - noisy place

Good location, next Armenian street attractions, but on a busy and noisy major road. The elevator smells terribly like being marked by cats, while no pets are allowed. The services, breakfast and room cleanness are all bad. The staff was rud and not resposive to requests to clean up the room or change towels.

Partner

10/10

Exceptional

16 Dec 2016

Verified traveler

convenient hotel very close to the jetty

A very comfortable one night stay. Friendly and helpful staff and a decent breakfast.

Partner

8/10

Excellent

14 Dec 2016

Verified traveler

Clean and comfy

Hotel was great and clean. Suprisingly wonderful for a hotel that rate. Bang for every buck spent. Parking is limited though, but otherwise everything else was good. The area might be congested with traffic in certain hours so getting to the hotel might get a little tricky. Alot of attractions nearby which are mostly walking distance

Family

6/10

Pleasant

27 Nov 2016

Verified traveler

Convenient but noisy due to construction near by, my room no air cond remote.., very limited parking

10/10

Exceptional

27 Jul 2016

Lyn

Room nicely decorated and presented

We stayed for 4 nights the hotel is only a few years old so everything was in good order. The room was very clean and well presented. The bathroom was spacious with good water pressure.

8/10

Excellent

19 Jun 2016

Richard

Smart hotel in good location

Well run hotel directly opposite main bus station and ferry to mainland. Only complaint was they tried to charge the taxes again having already paid them through Expedia. Spoke to manager who agreed and waived the extra charge.

10/10

Exceptional

24 Mar 2016

Satish

Great boutique hotel

We stayed for 2 nights. The rooms had good decor. Overall the hotel looks to be recently renovated, so has the new look. Breakfast was ok. Day 1 was western food with sausages and eggs. Day 2 was local cuisine. Walkable from most UNESCO sites.

Partner

6/10

Pleasant

05 Oct 2015

Verified traveler

An economic choice

Walking distance from the jetty terminal, bus terminal, as well as a food centre. It's recently renovated so things and facilities make sense. The ventilation in the corridor needs improvement, and the breakfast is simply not welcoming. But with this price what more can you expect?

Family

10/10

Exceptional

26 Aug 2015

Fabian

Freshly renovated with very good value for money

Hotel seemed to be very recently renovated. So everything was exceptionally clean. Location is also great! Bus from the airport stops almost at the doorstep. Al the mayor bus lines start here. There is a good food court just a couple meters away (CF Market).

Partner

10/10

Exceptional

08 Aug 2015

Verified traveler

Good Location

This hotel is located close to ferry and bus terminal and its so convenient to travel places. Close to hawker street if you want to experience hawker food and also close to Chulia street. Hotel rooms are nice. Nice breakfast. I have absolutely no complaints for the price i booked a room here. I will surely come back.

8/10

Excellent

06 Aug 2015

Ruth

satisfied but tired climbing stairs

Lift under maintenence for 2 days of our stay

Family

10/10

Exceptional

25 Jul 2015

.

very nice hotel

Everything was perfect. staffs are kind, my room is clean and nice even location is good. I can take on the city bus in front on my hotel. murals are very near also. in my room I can see the sea view. If I go to Penang again I will definitely stay there. :)

8/10

Excellent

01 Nov 2025

Andreas

rett ved ferge- og bussterminalen

Self

6/10

Pleasant

12 Sep 2025

Fung Chun Elisa

職員友善，房間設施施及整潔尚可，但晚上不時傳來音樂或鐘聲之類聲音，有點擾人。
但近渡輪往北海碼頭，衹需二分鐘步程。也近姓氏橋景點，往小印度區也不遠。

Leisure Family