Grand Swiss Hotel

10/10

Exceptional

01 Jan 2026

Luke anthony

Great service loved the hotel

Family_with_children

10/10

Exceptional

11 Dec 2025

HYU

Kind staff.

10/10

Exceptional

30 Nov 2025

Samuel

Very spacious room with some designer touches. The staff was able to provide everything we needed upon request (such as a US plug adaptor). There are several eateries on the premises and room service, but we not try any of these. Only downside is I expected a smart TV with how modern it is. It’s not very tourist friendly without a provided way to stream, either via casting from mobile or direct on TV.

Leisure

10/10

Exceptional

16 Nov 2025

Do

It was very nice and clean, Good experience stay in Seoul

Business Self

6/10

Pleasant

08 Nov 2025

Colin

There isn't really anything 'Swiss' or 'Grand' about this place. The rooms are spacious, but very tired. The lobby is almost always deserted (and it appears like most of the bars etc are closed). It is a long way from anything - and feels like it is in the middle of nowhere

Business

2/10

Poor

03 Nov 2025

SOPHIA

The cleaning staff is dirty and very unfriendly.

Business_and_leisure Family

10/10

Exceptional

10 Oct 2025

Paul

Great people, clean and comfortable

Self

6/10

Pleasant

13 Sep 2025

Harald

Just ok nothing special

Leisure Family

6/10

Pleasant

18 Aug 2025

SHIGERU

Wifi was not available. This was surprising and out of expectation. We needed to purchase additional e-SIM from online supplier after arriving urgently. Another point was drainage of kitchen was terrible. Water didn’t flow and smelly water accumulated in the sink. Another issue was the flushing of toilet was not good. I believe Wifi unavailability is a breach of contract, I would like to request to compensate e-SIM cost.

Leisure Family

6/10

Pleasant

26 Jun 2025

Verified traveler

Apartment Style Suites - spacious but old

Swiss Grand Hotel is NOT the same as the Grand Apartment Suites. Convenient location for my purpose while visiting Seoul. Convenient walking to restaurants and public transportation. I have stayed at the main Swiss Grand Hotel in the past. It was much more \"5 Star\" in the past. This is the 1rst time staying in the apartment style suites. This is next to the hotel. You can still use all hotel amenities, but you have to walk uphill 3 mins to get there. It is old and needs some renovation, but it is very spacious. My guess is 1300 sq ft. with 3 bedrooms, 2 full bathrooms, living room, dining room, kitchen, washer/dryer, and balcony in master and living room. They only clean the room 1x per week. I was not a fan of that, but you can request extra towels & amenities if needed. No room service. You have to get it to-go or eat at the main hotel. I don't recommend the pricey hotel food. It's not good. Wine & coffee but no actual bar. CC convenience store is open 24 hrs in the hotel. 85% of staff speak English, and they are mostly helpful. I needed the space, at that location, for 2 weeks. It provided what i needed, but i do hope they renovate the interior and exterior. They haven't done much since Covid. The pool and sauna are still closed. Only the gym is open. If you need a large apartment style place for longer term, i do recommend, as other places can be $1,000s more. If you can afford it, stay at another apartment style hotel. If you need a room in that area, main hotel is nice

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Vincent II

I like the space and room plan. I would have rated this a five star if not for the the cost of WIFI. You have to pay for the use of WIFI.
Although a little bit dated, the room was clean and towels were provided every day.

Leisure Family

8/10

Excellent

18 May 2025

Vincent II

Very spacious! If not for the lack free wifi (20,000 per night!), I would have given it a five star.

Leisure Family

10/10

Exceptional

16 May 2025

June

Suite needs for remodeling but main builing is excellent.
I like the area surrounded by mountains.
Excellent hotel to stay.

10/10

Exceptional

27 Mar 2025

Janine

This hotel has had the majority of facilities closed since 2023. Hard to believe its still 'under renovation' after all this time. Buffet breakfast also very average.

10/10

Exceptional

09 Feb 2025

Wayne

Clean. Nice service. Breakfast is decent. Will stay again.

Business_and_leisure Family

10/10

Exceptional

22 Jan 2025

Michael

Very nice place.

10/10

Exceptional

01 Jan 2025

taeksu

The facilities were large and well managed, so it was comfortable.

Business_and_leisure Family

10/10

Exceptional

30 Oct 2024

Cha-HIe

Service, facility, food and environment are excellent. Price is ressonanble. I’m

8/10

Excellent

19 Oct 2024

sungkyu

None

Leisure Family_with_children

8/10

Excellent

29 Sep 2024

YOUNGJUN

Great

Leisure Family

8/10

Excellent

18 Aug 2024

Sung Woo

All good except for two
1. Swiming pool hours start at 11am: 11am is time to check out. Most other hotels start at 6 or 7am.
2. Breakfast: items were rather limited both for Korean and Western. For the quality of the hotel, the guests would expect matching breakfast quality.

10/10

Exceptional

30 Jul 2024

Adedayo

Accommodating and welcoming

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2024

Daniel

Clean, quite, and pleasant staff.

Leisure Family

8/10

Excellent

09 Jun 2024

YOUNGJUN

Quiet

Leisure Family

6/10

Pleasant

31 May 2024

Rhoni

The pool, sauna and hotel restaurants were closed. Chose it for the pool

Leisure Partner

10/10

Exceptional

26 May 2024

Baozhang

Very accommodating staff.

Leisure Friends

10/10

Exceptional

04 Apr 2024

Adedayo

Best place to stay so far

10/10

Exceptional

18 Feb 2024

Kenneth

Beautiful lobby

Business_and_leisure Self

10/10

Exceptional

02 Nov 2023

Eileen

I enjoyed the large room size and it stayed quiet. But for transportation, I had to ride the bus or taxi to the closest subway station.

Leisure Family

10/10

Exceptional

09 Oct 2023

Adedayo

Great place

6/10

Pleasant

25 Jul 2023

Harald

Our room met the needs of hosting 6 people. There was adequate space for each and the ability to have individual privacy when needed. Hotel staff was attentive to our needs and requests, and were always friendly and courteous. The suite we had definitely needs a remodel and we had a leaking ceiling in one room. The staff addressed the leak and helped us to utilize another room in another suite as they could not repair the leak at that time.

Leisure Family

2/10

Poor

10 Jun 2023

Lik Chian, Eugene

I booked via the hotel, ended up with an old-fashioned outdated serviced apartment away from the main hotel - this is misrepresentation of the hotel. Expedia needs to fixed this with the hotel.

No toiletries, no clean-up room available. Apartment is from the 70’s, old, ugly and dusty. Furnitures were old and dirty. Aircon was not working, not cold. P

No room service, lobby concierge was horrible, poor customer service. No restaurants nothing.

I regret booking and staying at this hotel; the worst hotel accommodation in my overseas holidays experience.

Leisure Family

2/10

Poor

27 May 2023

Vincent

After I reserved and paid for a executive hotel room in this hotel, they tried to put me in the residence building claiming that hotel rooms are full. I need to carry my luggage downhill and uphill between the hotel and the resident building. Worst off is that the resident building does not have internet access. After I refused to check in the resident building, the hotel suddenly had a room for me. It’s one of my worst check in experience.

Business Self

6/10

Pleasant

02 Apr 2023

Mark

Make sure you read the fine print.. Expensive place and many surprises when I arrived..

Leisure Self

10/10

Exceptional

18 Oct 2022

Glenn

Located on a hill in a nice and more quit part of the city. Was previously a Hilton hotel.

Leisure Family

10/10

Exceptional

21 Aug 2022

Soojung

It's high-end hotel. Little remote from downtown, but not too far at all. Very spacious and nice hotel. Rooms big and clean. Free parking indoor outdoor. Relaxing. Swimming pool was closed due to covid. But many other hotels still open pools, so I believe it's time for them to reopen that facility for clients as well. Hotel was huge but was so quiet. Houseing keeping service was great! Happy to stay there. Thank you!

Leisure Family

10/10

Exceptional

02 Jan 2022

Myung Won

Very satisfying for a weekend getaway

Great spot for a weekend getaway. Clean room, facilities, and the indoor pool is warm and easy to use.

Another big plus is there’s a big CU convenience store in the hotel.

Partner

8/10

Excellent

30 Dec 2021

Hae Cheun

Unique stay but disappointing executive lounge

Hotel had a unique interior. I stayed at the executive lounge room was great. My only complain is the executive lounge service and the quality of the food there.

Partner

10/10

Exceptional

30 Dec 2021

Sandeep

The residences were very spacious and was superb for my family. The staff were very helpful and great.

Leisure Family_with_children

8/10

Excellent

16 Feb 2021

Verified traveler

Nice, but upgrades needed on hotel

Nice time. Did not upgrade us during COVID or on Valentine's Day. Bathroom needs renovation -- bad tub in bad condition.

Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

Was great, this time much better because there is now 24h open convinient store in the hotel

Business

10/10

Exceptional

05 Nov 2019

Ann

Relaxing get away

Stayed 3 nights at the Grand Hilton. Getting there from the airport was convenient on the airport limousine #6005. The staff was very friendly & the property is very nice & quiet. The fitness center is very clean.
The hotel is away from the busy downtown Seoul so the shuttle service the hotel provides to subway stations & to some popular destinations were very helpful. The schedule for the shuttle service is very prompt & on time leaving the hotel. I will definitely come back to the Grand Hilton again in the future.

Self

10/10

Exceptional

25 Oct 2019

Mk

Great pool and fitness center. Nice buffet breakfast

Business Self

6/10

Pleasant

02 Sep 2019

Benjamin

Not a great choice

I had high hopes for this Hilton property, but left feeling pretty disappointed. My one big gripe was their absolute embarrassment of a breakfast buffet. For the price paid, this should have been FAR better. It was so bad that I didn't even go back the next morning. The Hilton should be ashamed of the incredibly poor offerings. From sour coffee to McDonald's style hash browns (cut in half!), it was pretty pathetic. Also, the hotel itself is quite dated. I would not stay here again, especially considering it's a bit out of the way of Hongdae.

Business

8/10

Excellent

17 Aug 2019

Kevin

N. American in Seoul for a night.

Property is older but rooms are nicely appointed and in good shape. Service is excellent. The restaurant is clean and has pretty good breakfast. The nearby residential area offers up good Korean BBQ and a good pizza shop. Seems to be popular with tour groups and the occasional flight crew.

4/10

Poor

30 Jun 2019

Verified traveler

I don't think it was a five-star facility. Quite disappointing.

Leisure Self

10/10

Exceptional

08 Jan 2019

Donkyu

A good place to enjoy a Christmas eve. Good decorations, good breakfast...

Partner

4/10

Poor

28 Nov 2018

Jennifer

Hotel room was such a disappointment. There were no tissue papers, basically hotel didn’t provide a basic necessities. You could literally hear snoring from the next bedroom. Awful experience!!

6/10

Pleasant

23 Nov 2018

Eric Yunchan

Good service hotel

5 star hotel but need sone renovation.

10/10

Exceptional

13 Oct 2018

Lynn

Very helpful staff & great shuttle to downtown & the university

10/10

Exceptional

05 Sep 2018

Verified traveler

A convenient stay.
Comfortable room and clean facilities.

10/10

Exceptional

06 Jun 2018

Verified traveler

Very nice hotel with comfortable beds which is hard to find in Korea.

Partner

2/10

Poor

06 May 2018

Andy

Expensive, but terrible room service food

Ordered galbitang from adult menu
Pizza & fried chicken w/ fries.
Cost me 72,000 won & yet, the meat in the gal bi tang was hard as chewing a tire from your car.
Did not eat a single meat, and as for the pizza & fried chicken w/ fries, I threw out 70% of the food.
How do you mess up on french fries??
All was overcooked & burnt.

I also had to change rooms twice.
First due to the crappy view of the room they put me in, and second time, the sliding door for the bathroom was stuck.
Even the 3rd room I stayed at, the USB port wouldn’t work, so I had to notify the staff upon my check out.

Only thing that was nice was the staff, but it’s just normal for any hotels in Korea.

Will never return & will not recommend anyone to ever stay here.

4/10

Poor

04 Apr 2018

Verified traveler

internet was not free and very troublesome although they tried to fix it.

8/10

Excellent

12 Dec 2017

Verified traveler

good stay

overall good stay; no complaints. it snowed during my visit so i felt nice and cozy while inside.

8/10

Excellent

08 Dec 2017

Nicholas J

Lovely hotel with good service overall. Food and amenities, however, were grossly overpriced and the breakfast buffet fair. Wifi was slow

10/10

Exceptional

19 Apr 2017

Rina Melissa

BEST HOTEL BY FAR!

This property is very nice super clean and customer service is excellent. We had the opportunity to met General Manager who was so great to us and made our stay our highlight of the trip . Very grateful! worth everything!

Family

8/10

Excellent

22 Dec 2016

Minhyung

Pretty average

10/10

Exceptional

27 Nov 2016

Verified traveler

Value for money, clean, space

2/10

Poor

24 Aug 2016

Verified traveler

Worst experiences in Hilton

Very isolated area, few restaurants nearby. Very bad services from staff. Public transportation very inconvenient.

10/10

Exceptional

06 Jun 2016

PZ Travels

Excellent Hotel, strongly recommend it

It is located in very quiet area, with great view but not centrally located. Took taxis easily to move around. Concierge handed written instructions for the drivers as I Korea they are few people that speak Englsh.

6/10

Pleasant

12 Mar 2016

JAMES

Nice but out of town

The Hotel is close to the mountains but its a long way from the centre and traffice was horrendous all the time .No where to walk to a night its very out of the way

8/10

Excellent

01 Mar 2016

Verified traveler

Good hotel

Good hotel and great staff. Superb rooms. Good office chairs in the rooms making it possible to work. The hotel is about 10km away from downtown Seoul which makes it calm and quite.

Very pricy when it comes to dining.

4/10

Poor

04 Oct 2015

Peter

Too far outside on city center

The location of the Grand Hilton is its achilles heel. It takes 1.5 hours by taxi to get into the city center due to extreme traffic. It was so bad that even taxi drivers don't want to take fares there! So when I had to move to the Millenium Hilton in the center, the refused to refund my pre-paid week and then charged me again for the two nights. So poor location and management make this a poor choice. Not recommended.

8/10

Excellent

03 Oct 2015

Verified traveler

Hilton? I think it's somewhat disappointing.

Good place but not the best. Unfortunately, I disappointed a bit because of the totel buffet restaurant. I have experiences staying in hilton hotels in the US, comparing w/ that, its service was not so good. It was good place to stay though.

Partner

10/10

Exceptional

26 Aug 2015

Ian

Consistently good. I always stay here when I'm in Seoul, reason being that it always ends up meeting my expectations.

8/10

Excellent

25 Aug 2015

Maryam

Business trips

I have stayed at this hotel on two trips so far. It's a nice hotel and the breakfast is great too. However the location is really bad. I stay for business so I'm ok with the location however, if you plan to walk our and a out I would not recommend at all. Also, the hotel restaurants are super pricey.
I will definitely stay there again though since the hotel and their services are good.

8/10

Excellent

04 Mar 2015

Carolyn

Great Hotel - Location not convenient

Hotel Room was perfectly comfortable, Hotel staff were very nice and helpful. This is a little on the outskirts to central Seoul and not convenient to the Subway system; however they try and make up for it by providing shuttle services on the hour. Once you master this, it works out fine. If you prefer to walk out of your hotel and have the city-this is not the location for you.

Family

8/10

Excellent

14 Dec 2014

Joanne

Great hotel

Nice hotel, except for the location not so central. Overall was great!

10/10

Exceptional

10 Oct 2014

Kala

A true getaway in Seoul

Grand Hilton Seoul is a 30-minute bus ride away from most sightseeing spots in Seoul but they do have an hourly shuttle that takes you into downtown. The hotel itself is immaculate, spacious and the staff is extremely helpful and friendly. They also pick you up from and drop you off to the airport shuttle, which is super-convenient. The hotel is located at the base of a hill and the view is very pretty.

2/10

Poor

09 Sep 2014

Mr. Traveller

Not great, there are better places to stay

It certainly is a nice clean hotel and the service is fairly good. However, the location of this hotel makes it inconvenient if you are planning to be a tourist in downtown Seoul as it is far removed from the core of the city. There is another Hilton that you might want to consider with a much better location so don't get the two confused. There is a hotel bus shuttle into downtown which is helpful but the map that you are given is terrible, good luck finding the pickup points for the bus. The food prices are also quite high to the point of being absurd, even for Seoul. Beer was $18! The hotel charges over $20 for in room internet so if you care about such things you are forewarned. The rooms are nice enough but the halls smell like 15 year old carpet because that appears to be what is on the floor. I was also very surprised when I asked for a late check out and the front desk flatly refused and then only \"gave\" me one extra hour (oh thank you sir!) when I protested vocally. In all the hotels I have stated in (hundreds!) I have never been refused a late checkout before. I won't be coming back to this property as there are better places to stay in Seoul.

8/10

Excellent

27 Aug 2014

SD Traveler

Relaxing

The Grand Hilton Seoul is a beautiful hotel with great amenities. The staff was kind but the front desk seemed very tired. I arrived at the hotel early and was allowed to check in right away.

The only drawback about this hotel is the location. It is far from most of the main attractions in Seoul. Since it is far, the surrounding area is very quiet and calm. To somewhat make up for the distance, Grand Hilton Seoul offers free shuttle service in to the city. Although, you will have to find a way back.

Partner

6/10

Pleasant

09 Jun 2014

Arnold

Poor internet and decor

The internet connection is the major drawback of this hotel. You had to pay US$20 for 24 hours internet in my room but the connection was very unstable. The decor of the hotel is like late 70s. If you want to travel back in time, it is a great to stay in this hotel.

6/10

Pleasant

29 Apr 2014

Niki

Great family condo

We rented two three bedroom suites for our family vacation.There was 10 of us and we had the entire 7th floor. The suites was spacious and comfortable

8/10

Excellent

21 Apr 2014

JH

Quite and Comfy

It's located in north side of Seoul and surrounded by mountains. Nice veiw and perfect location to take a break.

4/10

Poor

26 Nov 2013

Warren

Poor service, maintenance

Poor service: The check-in staff argued with me about my reservation which included breakfast. They should have just helped me check in and get in my room and resolve the breakfast issue with this site separately. Poor maintenance: The shower had mildew/mold in the corners, and the sink stopper required manually pushing down on it to \"open\", which is quite nasty to discover if you've already polluted the sink water and now want to rinse it down the drain.

10/10

Exceptional

29 Oct 2013

Michelle

Great Hotel for Business

This was a beautiful hotel and great for business travel. I had a spacious, clean room on the 11th floor with full access to the business lounge. The staff was very helpful and remembered my name every time they saw me. I would stay at this hotel again.

8/10

Excellent

16 Sep 2013

Stanley

Good location

It was comfortable

6/10

Pleasant

05 Sep 2013

Joyful

Has a free shuttle to downtown

The stay is just okay, as the hotel is not close to the subway stations. The free shuttle bus is nice, but it only runs every hour starting from 8am. The internet service is super expensive, and you have to rent a router if you want wifi, with additional cost!!

10/10

Exceptional

05 Jul 2013

Xing

Enjoy the stay in Seoul for the art fair

The hotel stay was really comfortable for the G Seoul Art Fair. It's my first visit to Seoul, which is such a lovely and modern city. I've met many interesting people, enjoyed the great food here.

10/10

Exceptional

05 Jul 2013

Arthur

Really nice stay here

It was great experience. The hotel room is very neat and comfortable. Also enjoyed very delicious food. Fantastic!

10/10

Exceptional

15 Mar 2013

Peter

Excellent business hotelwest of Seoul center

This hotel is located west of the center of Seoul and somewhat faster to get to from Gimpo and Incheon airports. Rooms have recently been totally redone. Being away from the center gives less dining possibilities outside the hotel in the local area.

4/10

Poor

02 Jun 2012

alon

misrable location and bad hotel

its a bad hotel - starting from its location in nowhere - to the stuff who are stuck up - the room service food which is low quality - only good thing about this hotel is their gym

6/10

Pleasant

12 Nov 2011

Verified traveler

Not up to snuff

This is a top price luxury hotel but shouldn't be. It is really a convention center. The food served at breakfast and in the lounges isn't really high quality (fruits, vegies, cheeses are all below local standards). But the service is top drawer and people are nice. Location is terrible and only partially made up by their 'shuttle' which operates hourly only and has very angry drivers. Compares quite poorly to its competitor Shilla hotel. Only double sized beds in normal rooms.

4/10

Poor

28 May 2011

Okawa

Just nice hotel

Room is a little bit old but fairly maintained.
Free shuttle bus between hotel and Itaewon is available. Available one bus per a hour.
Location is not very good to access big city but you can take the shuttle bus to the nearest Subwaystation(Hongje). Subway is very cheap and clean. Almost like Japan train system.

10/10

Exceptional

30 Mar 2011

Verified traveler

Grand Hilton Seoul

The hotel is very nice and the staff were excellent. If driving it is a bit difficult to get to taking into account the congested traffic of Seoul. For entertainment and dining it is a ways away. Itaewon is an ~40 min taxi ride and Downtown Seoul is aroung 20 min as well. Not much within walking distance.

8/10

Excellent

13 Mar 2011

Peter

Good hotel location away from center

I use this hotel because it is convenient to the residence of our business representative. The location is away from center and points of interest. The hotel needs some serious updating, e.g. TVs are ancient. This hotel also tends to be a bit overpriced.

2/10

Poor

02 Sep 2010

Teri

Had expected more of Hilton

Hotel is too far away. It's about 45 minutes away from the Seoul (North) City & with traffic may be longer. There's absolutely nothing there except for a nice Korean BBQ place across of hotel (10mins) on foot & a specialized/customized designed Harley Davidson leather accessory store. Not suitable for tourist but perhaps for the business traveler attending conference at hotel itself. Surrounding are local shops, businesses, housing. Hotel provides a shuttle to Itaewon (it's mini America, listed as an attraction too but over rated), from there you can take underground to the main attractions of the city north & south of Seoul. Nearest underground from hotel is about 15 minutes walk but ride to any attractions will require train line hopping & time. Cab is expensive & traffic is not kind. Hotel rate is too expensive for the location & quality. It would have been bearable if the air-conditioning of room did not keep tripping. Room had no safe! Hotel staffs could not understand any other inquiry other than standard scripted information they had in hand. Ask anything else, it'll draw a blank. Plus points, the airport bus stand is 2 minutes walk away & hotel provides a shuttle. Not a choice location if your intention is to visit & move about a lot.

4/10

Poor

17 Jun 2010

Hoppin Shoppers

Grand Dissapoinment

The Lobby and Staff were what we expected from the Hilton. We began to become dissappointed as soon as we stepped off of the elevator onto our floor. The flooring was dirty in both the hall and our room. The room was a good size, but the furnishings are old,and in poor condition. Overall it seemed as if the lobby was 5 star and the rooms were 2-3 star. In addition to that, they charged for everything, even internet use in the business center!

Family

4/10

Poor

06 Jan 2010

Melissa

Don't be fooled by the name

During international travel I thought it was a good idea to use a hotel name I know and trust, silly me. The Grand Hilton Seoul was a real disappointment. The grand lobby of marble and granite is impressive, but wait to you try the bed, what a huge disappointment. I think they are the original mattresses from when the hotel was built. I felt every single coil and tiny movement of my boyfriend. And the hairdryer in the bathroom was scary at least, looking like a device of torture. Any hoping that we may escape the hotel for a yummy authentic Korean BBQ dinner was a let down as well. The \"concierge\" didn't know where we could find Korean BBQ in Korea, WHAT!!! And what little communication we could make was extremely strained with the hotel staff, except one shining light, who spoke excellent English and was able to easily direct us to the location we wished at the time. I wish I knew her name, so I could give her proper accolades, but she was not one of the \"concierge's\", just a desk clerk. And to be clear on the beds, it is not just one unlucky room. We had two separate check in dates due to travel plans mid week, so we had two bad beds. We also thought the hotel was much closer to the city, but really it is a 15-30 minute taxi ride to downtown, and a 10 minute walk to closest subway.

10/10

Exceptional

25 Mar 2026

SEI JIN

넓은 공간의 주차장 너무 편했습니다

Business

10/10

Exceptional

23 Mar 2026

Daejung

리모델링하고 좋아졌네요

8/10