Name: Chulia Heritage Hotel
Address: No. 380, Chulia Street 10200 Georgetown, Penang, 10200, MY

6/10

Pleasant

07 Sep 2023

Ali

👍

2/10

Poor

15 Sep 2022

Stephen P

WARNING Dishonest staff - do not stay here

Charged us for a deluxe room and gave us a room 2/3 the size no curtains, no room safe, noisy and not cleaned properly - still half full drink bottles from previous tenant.

Several years ago it was well run, not any more. L

Partner

6/10

Pleasant

26 Mar 2020

Nerissa

Basic hotel

Room is bright with high ceilings. Our room was on ground level almost next to reception area. We stayed one night only as our hotel closed due to the government lockdown. Bathroom shower was almost right over the toilet. The whole room was wet every time someone showered. Occasionally, we'd smell cigarette smoke possibly from someone smoking near the reception area. Bed sheets were well worn and doesn't seem clean. Saw a couple of long hairs. Ugh.

Partner

8/10

Excellent

29 Jan 2020

Verified traveler

Clean & nice

Leisure Partner

8/10

Excellent

28 Jan 2020

Sophiia

Value for money

Friends_and_family Family

10/10

Exceptional

04 Sep 2019

Loga

Superb location

Leisure

6/10

Pleasant

02 Sep 2019

Lee

Wonderful staff, worst WiFi!

The WiFi was really, really terrible! That alone will prevent me from staying here again. Other than that, love the location and the staff were absolutely superb. A huge thank you to them all! Some gardeners were smoking while working, which is not allowed. Why can’t Malaysians follow simply rules? No hope for the country if this carries on.

Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Love the environment

Leisure Friends

4/10

Poor

12 Aug 2019

CheeKeong

The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power \"trip\". Need to change room again.
My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room.

No fridge and there is not enough space to have a mini table.

Leisure Family

4/10

Poor

30 Jul 2019

Verified traveler

Poorly maintained.

Leisure Partner

4/10

Poor

17 Jul 2019

Verified traveler

No water, old linens and towels no toiletries

Leisure Family

6/10

Pleasant

15 Jul 2019

Chang

The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.

Business_and_leisure Self

10/10

Exceptional

03 Jun 2019

Verified traveler

the room upgrade, good experience!

Leisure Self

8/10

Excellent

05 May 2019

Verified traveler

Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.

Leisure Self

8/10

Excellent

28 Apr 2019

Neil J

For foodies

Great location. Good food nearby.

Partner

10/10

Exceptional

26 Mar 2019

Pauline

Good hotel in a great location would use again.

Friends

10/10

Exceptional

07 Mar 2019

Verified traveler

Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.

Leisure Self

2/10

Poor

29 Nov 2018

Verified traveler

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?

8/10

Excellent

25 Nov 2018

Jackson

Share toilet

8/10

Excellent

23 Nov 2018

Lee

Good location. Walking distance to Little India, Penang road and beach.

8/10

Excellent

20 Nov 2018

Siow

Bedsheets dirty

8/10

Excellent

09 Nov 2018

Jimmy

Position is fabulous if you like local restaurants and bars. All very reasonably priced and in centre of walking area in Georgetown. Good fridge in room. Nearby small supermarket for supplies if staying a few days

4/10

Poor

21 Oct 2018

Jane

It isn't as good as it looks on the pictures

Rooms are not sound proof, we could hear everyone in the middle of the night. Receptionist was noisy and laughing even past 12 am in the night. Rooms had no pillowcases in the beginning. Toilets had flies and not the best service.

I wouldn't come back here.

8/10

Excellent

16 Sep 2018

Amos Lim

Location is perfect but lack of communication with

There should emphasize on the voice that is too loud at the hallway that it's disturbing our sleep and when the customer walks too and fro while talking on his or her mobile phone that I think you should fix the wifi at the ground floor or lobby only can gets the wifi

10/10

Exceptional

31 Aug 2018

Jenny

Free parking, walking distance to most eateries and komtar

6/10

Pleasant

11 Aug 2018

Peter

Not that value for money...

Furniture and furnishing are very ordinary. Location is great but it's too expensive for what you get.

Partner

6/10

Pleasant

06 Aug 2018

Verified traveler

More maintenance required

The pillow covers were uncleaned due to the presence of stains and the toilet seat was also stained which probably suggests that it was washed not thoroughly. More could be done to the cleanliness of the room. Also the door can be better maintained. I was slightly disappointed to see the state of the room because my friend recommended this hotel years ago. On hindsight, probably because it was new back then.

6/10

Pleasant

01 Jul 2018

John

Bathroom too cramped.

The bathroom was so cramped that the shower head had to be located on top of the WC. After a shower, everything was all wet. Seems like the hotel is moving towards the \"dormitory\" type offering with shared bathrooms. I stayed here before and it wasn't like this previously.

10/10

Exceptional

05 Jun 2018

Yee Siang

3C Hotel - Comfort, Clean and Convenient

3rd time staying in this hotel. My preferred hotel as its comfort, clean and convenient. Front desk personnel very friendly.

Partner

10/10

Exceptional

16 May 2018

Carol

We were comfortable.
The staff all very friendly an efficient

Friends

6/10

Pleasant

14 May 2018

Jenny

Hotel need renovation

The photo shown in the website is totally different with the actual room. The floor and the wardrobe are all wear and tear. The bed sheet is smelly and greyish. It will be more comfortable is the hotel is sound proof. It’s 2am in the midnight and we can still hear a lot of sounds. However, the toilet is clean.

6/10

Pleasant

22 Apr 2018

Verified traveler

Nice hotel for low budget.
friendly staff.
good location.

6/10

Pleasant

12 Apr 2018

Verified traveler

Budget hotel but noisy environment

the room is good for the price but the environment is totally not as the staff are yelling for communication. Noise from outside can be clearly heard inside the room.

8/10

Excellent

27 Mar 2018

LEE

GOOD LOCATION & BUDGET

OVERALL OK

Family

6/10

Pleasant

19 Mar 2018

Verified traveler

The room is too small and the toilet just able to fit 1 person. bed is uncomfortable and the very hard to sleep. The TV channel is good but the remote control need to 1 hand hold the battery and 1 hand press the button. Basically what you can do is just chills out at the Chullia Street/love lane have dozen of drink then get drunk and go back sleep.

Partner

10/10

Exceptional

22 Feb 2018

HASHIM

please change the aircond

overall the room is okay,but aircond too slow it old too..

Family

8/10

Excellent

11 Feb 2018

MANOJ Nana More

Nice hotel close to many nice beaches and food

Very nice experience will recommend to others and try to book next time with family

10/10

Exceptional

04 Feb 2018

David

Excellent value

Excellent value. We were suprised by how welcoming they were despite arriving late due to bad traffic / storm coming from the airport. Deposit is cash only and we didn't have any local currency so they were happy to wait. Bathroom was basic but sufficient. Would go again.

Partner

10/10

Exceptional

16 Jan 2018

Verified traveler

Nice place to stay in Penang

I loveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee it.

10/10

Exceptional

31 Dec 2017

Lia

Great stay

I stayed 5 nights here and it was such a good experience.
The hotel is just a little far away from the road so you will have calm. You do not hear the mosque prayers or cars passing - heaven in Penang.
I had a room on the ground floor with private bathroom and it was very quiet. The room was very clean, with enough space for what i needed. TV with good channels if you wanted to stay in.
The hotel has free bicycles if you want to take and wonder around.
The location is perfect: close to visa services, pubs, coffees places, ATM, bus station, restaurants.
The staff friendly and always smiling.
the only problem i had with internet witch was slow and with ups and down, but then you get out and enjoy the city

10/10

Exceptional

27 Dec 2017

Phuah

Cool place to be if you love Penang heritage!

The place is clean and bright while the receptionists are friendly, very professional and helpful! Felt at home in no time! Our air conditioning was not working and the staff fixed it in no time and even came later to make sure that the problem was fixed. The common bathrooms are very clean and well maintained at all time! We felt like second home though Penang was actually where I was born and bred! Parking too was spacious while the security guard was friendly and I even saw a little girl shaking hands warmly to bade him goodbye like they have been friends all their lives! ! The hotel is right in the heart of Georgetown! Food and shopping are so convenient! I even took the name cards from the counter to share with my friends! I gave the reception a shock when I told them I wanted to complain about the hotel! Then the staff became tense and I simply told them that the place was too nice! Bottom line being this is one of the best simple hotels I have been! Thank you and keep up the excellent services ! My frank and 2 Sen opinion........

10/10

Exceptional

10 Dec 2017

kysiang

A 3C rating hotel - Clean, Comfort, Convenient

A good place to stay

Family

10/10

Exceptional

17 Nov 2017

Verified traveler

Good place

I enjoyed my stay here. Keep in mind I did not have a private bath or even a toilet or sink in my room. But it was really clean and a nice building, well located in George Town.

4/10

Poor

16 Nov 2017

Verified traveler

Too small of a room

We found the room small and cramped. There was no where to put our suitcase except on the floor and there was little room to walk or turn around. There was no separate shower and the shower nozzle dripped over the toilet and the bathroom area so the toilet and the floor were continually wet. The bathroom counter was too small for even our small toiletries bag. The cover on the bed was grey and dirty looking.

Partner

6/10

Pleasant

31 Oct 2017

arnizah

shared bathroom which there are sharing with female & male on that area.

Family

2/10

Poor

18 Oct 2017

Leow

TERRIBLE 2 NIGHTS STAY

This is the most terrible hotel I stayed with no proper facilities at all in the room. No mineral water provide. I left some clothes in the room but never call to inform as well.

6/10

Pleasant

11 Oct 2017

Oi Hung

Budget hotel

No lift to the level 1, have to carry luggages myself, though the room is big, but it has a funny smell, some of the water heaters did not work

10/10

Exceptional

10 Oct 2017

Yee Siang

A good place to stay.

Hotel room is clean and location is very convenient. Front desk personnel is very friendly and helpful.

Partner

2/10

Poor

17 Aug 2017

Thomas

Disgustingly dirty and terrible customer service.

Disgusting! Checked in and the bed had been made but the bathroom hadn't been cleaned at all...I was horrified to find a poo stained towel left behind by the last occupant! I asked reception to send a cleaner. When I returned four hours later it still hadn't been done, so I asked a second time. Not once did I receive an apology, this is terrible and disgusting customer service. When I went to sleep that night I discovered the sheets and bedding hadn't been changed either, the bed had simply been remade!!

6/10

Pleasant

18 Jul 2017

Jason

Clean but thin walls and slow wifi.

The bigger rooms on level 1 are clean but the walls are very thin. You can hear people walking and closing their doors on level 2. Not for light sleepers. Wifi is slow.

Partner

2/10

Poor

28 Jun 2017

tony

Not a real hotel

i feel like staying in hostel instead of hotel. very noisy and they dont have a private bathroom in some of the rooms

Family

8/10

Excellent

25 Jun 2017

Ying Peng

Comfortable stay with easy access to food. Would be better if more prominent sign of hotel on main entrance. Couldn't find hotel several times.

Family

8/10

Excellent

18 Jun 2017

Gwen

Overall cozy and comfortable stay

Clean, cozy and comfortable. Had a really good good sleep for 2 nights. The only problem is a bit noisy when people walking and talking. Room not sound proofed.

6/10

Pleasant

01 Jun 2017

Verified traveler

Service good but...

No spare door card for 2 person, and the bathrooms are share on outside.

Family

10/10

Exceptional

17 May 2017

Dragon

Ok.

Remember to top up those things in the toilets. Thanks.

10/10

Exceptional

14 May 2017

Thanarajan

HOMELY HOTEL

We had a very pleasant stay the staff were all overwhelmingly kind and gentle in serving us with a smile always. They are quite good in assisting us in the room service and also other general information on the tourist spots. We are looking forward to make our next stay with the prestigious Chulia heritage hotel. We would also wish to highlight that if the price of the rooms could be moderately reduced a little bit in the far future.

Family

8/10

Excellent

22 Apr 2017

Verified traveler

2 weeks exploring mainland Malaysia

We first checked into a room with a shared bathroom not knowing that was what we booked and it was awful. Only one electrical socket for a double room - hard when you have 2 cellphones, camera, laptop, batteries, and a go pro. A/C wasn't strong enough and there were cracks around the window. Bathrooms were ridiculous - like 5 stalls shared amongst 15 double rooms?! And it was so wet in there. Just awful.
So we ended up upgrading to a room with a private bathroom which was 100 times better. Privacy, clean, private bathroom, comes with bottled water, on the first floor so you don't need carry all your heavy luggage up a flight of stairs. So much better!

Partner

8/10

Excellent

10 Apr 2017

phil

In the heart of George town

Close to love lane. Easy to catch bus. If you want to go to penang hill catch the 204 bus. Only 2 myr each. Have correct change.

2/10

Poor

09 Apr 2017

Jacqueline

Not recommend

Shower is shared but it was mostly over toilets made it hard to shower. Room was mostly dirty. No glasses, no water, plug half way up the wall could not do my work as the lead only just reached the bed and there was no table to work from. Bugs on the bed. Very bad hotel sorry

8/10

Excellent

04 Apr 2017

Verified traveler

Reception staff were very helpful.

Family

2/10

Poor

20 Mar 2017

Verified traveler

Chulia Heritage Hotel

Too spartan for us, nothing else except beds, shared toilets outside, tiny window, room and lobby were too hot, strong painted smell, could not bear to stay. Changed hotel and no refund, very unhappy with standards at the price paid for 2 nights.

8/10

Excellent

15 Feb 2017

Verified traveler

The rooms are small, if you are a couple and you have 2 luggage, there is no space for them.

Partner

6/10

Pleasant

09 Feb 2017

Verified traveler

Okay for few days stay

when I first checked in at 6pm the female receptionist wasn't very friendly, thankfully her male colleague turned things around and made it pleasant.

Room size is comfortable size, however it lacks toiletries and a fridge. I had to buy my own shower foam and toothbrush after I checked in.. and couldn't buy any refrigerated drinks because there wasn't a fridge.

the toilet is EXTREMELY SMALL. even for a petite sized person like me. The rain shower head was positioned so close to the sink and toilet bowl that I constantly bumped into either while showering. Plus point was that at least hair dryer was provided.

PLUS POINTS include that it's situated in a very good location. highly accessible to most of the tourist attractions, and good food everywhere!

overall, stay was okay.. might choose a different hotel if ever I come back to Georgetown, Penang.

10/10

Exceptional

26 Dec 2016

Verified traveler

Clean white and not eerie for the building age.

Bang in the centre of Georgetown, so much live and characters. Truly all cultures going about their own businesses. Temples, Chinese and Indians, Churches and Mosques all in one street. Lots of hawker food and sleazy Bars at night.

4/10

Poor

21 Dec 2016

Nicholas

Hotel at Penang Street

the hotel is at a nice location where u can walk around penang street to enjoy penang. the downside is I din notice i booked a shared bathroom room so its not convenient for couples especially females. My room's aircond was broke doen on the 1st night and we had to put up with a stand fan. it took almost 1 whole day to get it repaired and we did not get any compensation for the problem caused to us. Very disappointed with the management.

4/10

Poor

14 Dec 2016

Verified traveler

Excellent location, clean but noisy floor boards

The hotel cleaning staff was excellent but speaks not a word of english. The rooms and the facilities were very very clean. But the floor boards are very very noisy when you walk on them. Thus if your tenants are an active bunch (eg teenagers on a holiday), you'll never get a good night's sleep or sleep-ins. The shared bathrooms are very warm with small teeny windows. So dressing After your shower, before you step out, will already leave you perspiring profusely. However, the location is fantastic. Night markets and eateries at yr doorstep. Bus stops right out front. Perfect.

Family

8/10

Excellent

14 Dec 2016

Verified traveler

Good hotel at a great location

Great hotel at a great location, away from busy road. Do be careful for room selection as we mistakenly booked the shared bathroom option..

Family

2/10

Poor

07 Dec 2016

Siok Ai

BED BUGS + BAD SOUND PROOF

The stay was a horrible experience! Sound proof was bad (we could hear loud noises from the outside) and there were bed bugs in the room! Extremely disgusting and cannot be forgiven. We booked 2 nights but we couldn't stand it and left immediately after the first night. The room was dirty and uncomfortable, which made us fell really really sick after the first night. Will never recommend this to anyone and will never come back anymore!

Partner

8/10

Excellent

05 Dec 2016

Verified traveler

Good location, friendly staff

Hotel is located in chulia Road, close to a lot of food and nightlife. Public transport is very easy to find as well.

8/10

Excellent

30 Nov 2016

Irfan

Nice hotel close to eatery place

Its just 3-5 minutes walk from famous eatery place in Penang.
Easy access to public transportation like bus and taxi.

10/10

Exceptional

29 Nov 2016

Mohamed

Convenient

Accessible to many points of interest

6/10

Pleasant

24 Nov 2016

bahbah

pretty noisy both at night and early morning................

10/10

Exceptional

05 Nov 2016

Verified traveler

Great stay for budget rate

Booked via on line. On arrival date, check in was easy and smooth. Staff very polite and handleld guests with courtesy. They assisted us for special request for attached bathroom. Room is clean and white in color. Look like a luxury stay. Rented bicyles and roamed around city. Located nearby hawker stalls and heritage spots. Overall a great hotel for budget travellers with family like us.

8/10

Excellent

30 Oct 2016

Verified traveler

Hotel good staff no good. Ok will recommend to friends

2/10

Poor

24 Oct 2016

Meri

Nice,clean and comfortable

The staff very helpfully and room quite big. I will recommend friend the hotel

10/10

Exceptional

14 Oct 2016

teacher l

Beautiful

Beautiful golden floors and white bed and walls very elegant and simple. For the price def worth it

8/10

Excellent

04 Oct 2016

Seow Hwee

Hotel is clean and comfort ... front desk is very helpful and friendly.
Only concern I have is ..... I'm unable to borrow a computer to work on my ON LINE check-in for airline.
Please consider above ....

Family

8/10

Excellent

04 Oct 2016

Verified traveler

Nice hotel close to street food

Nice location and helpful staff

Only there is not enough plug for your device charging only one plug in the room but I can ask hotel staff to help charging battery at the front desk

6/10

Pleasant

01 Oct 2016

Ethel

Basic, simple, clean, good location

Hotel is very basic, very simple, very stripped down and essential. BUT very clean, great location, close and easy walk to all historical places in Georgetown and of course the good food. Only stay here if you're not fussy about luxury and just want something simple and value for money.

Partner

6/10

Pleasant

28 Sep 2016

Michael

Convenient and smart hotel

Good location, clean and smart hotel. Room with no view was not a problem as it presented well. Unfortunately our room on the ground floor had glass panels above the door from the main lobby so at night the room didn't get dark as the panels couldn't be covered. Sound of people walking in room above could also be quite clearly heard at night but we may have just been unlucky with who was above us. Would definitely recommend as good value for the price, maybe just avoid ground floor budget rooms with panels above the door.

Partner

8/10

Excellent

20 Sep 2016

Banana

Nice location, friendly staff

The hotel was warm, the room was comfortable and inviting but the door was very squeaky, the wifi was extremely slow even though I had full bars and it was extremely loud during the day.

8/10

Excellent

18 Sep 2016

fa

Nice and safe hotel and nearby town

I feel safe when im in this hotel, wifi good condition and cleanliness room excelent.

6/10

Pleasant

14 Sep 2016

Henry

Convenient and Clean Hotel

Good choice!

Family

6/10

Pleasant

14 Sep 2016

Albert

Pleasant stay.

Unable to view the hotel from the main road. Should put up a directional sign at the entrance of the lane to direct the public to the hotel.

6/10

Pleasant

06 Sep 2016

Verified traveler

Easy Accessibility

Good choice for travellers without kids; do not mind the shared bathroom.

8/10

Excellent

06 Sep 2016

Verified traveler

Good location,

Room is spacious, newly renovated. A good location for famous food in chulia street and walking distance to Komtar

10/10

Exceptional

26 Aug 2016

Verified traveler

Nice unpretentious hotel in the middle of old George Town. The rooms are small but cosy, and the staff is friendly and helpful. Great place to stay if you go for few days, because the location is excellent. Great value for money.

4/10

Poor

22 Aug 2016

nor

bad services

i already inform ill be late for check in around 11pm. but after check in, my room still not prepare for stayed. the housekeepers give an excuses they forget to clean our room. need to wait almost 1 hour before come to our room.

10/10

Exceptional

15 Aug 2016

Rik

Great, clean and nice hotel with a good location

We had the deluxe room (108) and we found it very big and clean. But at night the lights on the outside of the room shine so bright trough the white blinded windows that you can read a book. So if you can't sleep with the lights on, don't take this room. The bed was great, the shower and bathroom awesome. The hotel looks nice and the white in- and exterieur looks nice but it could really use some colour.

6/10

Pleasant

07 Aug 2016

GARY

good time

7 nights best time on scooter 10/10 staff in hotel but open lobby can be loud with noise plenty of things to do on foot restaurants galore island 10/10 travelled over butterworth bridge back on ferry 4 ringitt

6/10

Pleasant

06 Aug 2016

Justina

Great location, ok place

It's a nice place to stay but should be updated for the price you have to pay for it

4/10

Poor

31 Jul 2016

r

Center of georgetown

room and staff good service and nice but the hidden charge like Rm 50 for security card,goverment tax should be told or inform to customers.

8/10

Excellent

25 Jul 2016

Verified traveler

2 night stay at Chulia Heritage Hotel

We arrived only to find out Hotels.com messed up my booking. Booked 2 rooms but hotel only received booking for 1.

Hotel staff was calm and assuring. Offered to comp us a family deluxe room with no extra charge as they're out of rooms.

The experience at the hotel was great. Will not say the same about my booking at Hotels.com.

Family

4/10

Poor

07 Jul 2016

Verified traveler

Good hotel, clean but it was very noisy. Especially in the nite. Footsteps of the ppl walking around keeps u up the whole night

Family

10/10

Exceptional

03 Jul 2016

m.ismail

Superb location & Value for money

Sure Come back...comfordtable family room,friendly staf,5 minute walk to 3 famous nasi kandar & food street..really enjoyed My 3 night holiday this time..

4/10

Poor

02 Jul 2016

Rozie

Bathroom was bad...congested!!!!

6/10

Pleasant

27 Jun 2016

Ian

Noisy and very basic.

Stayed here in a ground floor room.with bathroom...but was noisy and difficult to rest as guests and staff were noisy. Noisy aircon too.

Check-in was smooth, check-in stafhelpful and polite.
No restaurant etc..so basic room only.

We thought being set back from the road would make the room quiet..we were wrong. Needs quiter staff and soundproofing. ☺☺☺

6/10

Pleasant

26 Jun 2016

Jessica

Good

Not bad. Clean room. But the staff can without any permission go in the room is because of we stay two day they auto help us clean room. Only this make me surprise

Partner

10/10

Exceptional

24 Jun 2016

koh

Excellent reception service and nice room.

Excellent reception service and cosy clean and bright room with attached bathroom/toilet at Chulia Heritage Hotel - review by Koh Boon Long - Room 121 (checked on 21 June, 2016)

It was a great pleasure to be recommended this nice and beautiful hotel (Chulia Heritage Hotel) in heart of Penang UNESCO Heritage Site of Georgetown (at No: 380, Chulia Street, 102000, Penang).

From the moment we arrive at the main entrance, the \"doorman\" security personnel was approachable but alert. He was also helpful.

Most helpful of all, was the reception desk personnel- they gave invaluable advice on the room, tour packages in the City and all the useful information.
Check-in was efficient and we were taken personally to Room 121 - very cosy and clean.

The attached bathroom and toilet was also superb - clean towers with excellent bathing facilities.

The deal came with complimentary wifi and also more than a dozen channels on the flat screen television.

Layout of the room was also very cosy with air-conditioning unit which is silent and well maintained.

All in all, we are delighted with the services and the room and facilities for a heritage hotel with the excellent service staff.

We felt very welcomed by the warm hospitality and with the comfortable room, really enjoyed our stay at this well-maintained, clean and safe environment.

I would strongly recommend to my friends and contacts to stay in the wonderful hotel.\"

4/10

Poor

11 Jun 2016

Richard

Would not book again.

While the hotel was ok for the cost per night it offered very little apart from location. The room smelt bad, there were no towels or power adaptors on arrival even though they were advertised in the room. The couple of free TV channels had poor reception and the toilet, toilet paper and sink all got wet while showering. Hotel staff were extremely noisy from around 8:00am even though they give you a 12pm check out. All up, very disappointing.