Merchant Hotel

4/10

Poor

23 Apr 2025

Paul

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.

Leisure Self

8/10

Excellent

19 Feb 2024

Bing Kit

Close to shopping and historical area.

2/10

Poor

17 May 2023

Philip Puay Koon

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.

6/10

Pleasant

22 Jul 2022

BOON KHIM

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.

Self

8/10

Excellent

22 Apr 2022

James

Old hotel conveniently located

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back.
The rooms are old but OK. Beds too soft like the pillows.
We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.

Business

2/10

Poor

10 Jan 2022

Phoon

Bad experience stayed in Merchant Hotel

Friends_and_family Friends

10/10

Exceptional

19 Dec 2021

Mithrra

awesome stay

Leisure Partner

8/10

Excellent

15 Apr 2019

Verified traveler

clean, good air con, location good, good services, friendly.

Leisure Family

10/10

Exceptional

25 Feb 2019

Verified traveler

Hotel Location

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.

Family

8/10

Excellent

17 Jan 2019

Elsie

Convenient but depend on the purpose of visit there

6/10

Pleasant

25 Dec 2018

Anonymous

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.

6/10

Pleasant

14 Dec 2018

Kwan Seong

Good for tourism stay

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.

8/10

Excellent

21 Sep 2018

Chee

Fanasty

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable

6/10

Pleasant

04 Aug 2018

Verified traveler

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.

8/10

Excellent

18 Jul 2018

Wpl

everything seems perfect, but the air condition is noisy, have to be awared on this

10/10

Exceptional

16 Jul 2018

Aini

Easy access. Room & toilet very clean.

4/10

Poor

10 Jul 2018

W.William

1 hour check in

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.

8/10

Excellent

29 Jun 2018

Verified traveler

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature

8/10

Excellent

19 Jun 2018

Verified traveler

Nice and comfortable

Nice

8/10

Excellent

18 Jun 2018

Mior

Nice affordable hotel.

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.

Partner

6/10

Pleasant

12 Jun 2018

TEY

No enough place for guests to sit at the lobby while waiting to check-in.

Family

8/10

Excellent

30 May 2018

Verified traveler

Nice Hotel with conveniently location

Overall satisfactory except there is club near the hotel with high level of noise at night and limited parking

10/10

Exceptional

06 May 2018

bee

Nice hotel

Nice room,near with sup hamed and hameediah.bathroom clean and nice room.

6/10

Pleasant

23 Apr 2018

ed

Disappointing Check-in

To be told that one can only check-in at 3pm is simply going overboard. I was alone at 1.30pm for my check-in & was told check-in is 3pm & there are no rooms ready, surely there is One room for me?? After-all, check-out time is 12noon, so there is enough time to clean some rooms to cater for the early birds.

Front office staff not very enthusiastic.

6/10

Pleasant

12 Apr 2018

Kang

Cheap Hotel

The hotel is next to the mosque and during prayer time, it will be extreme noisy. Especially during 4.00am to 6.00am.

8/10

Excellent

09 Apr 2018

Gaaya

My opinion towards the hotel

It's really a nice hotel... I really like the room that I booked... It's is very clean n neat... The services are also

8/10

Excellent

06 Apr 2018

S

Good location in city. Bus stop just outside.

Both reception and check out staff are great, esp Cherry who let me extend check out by abt 40 min. Room ok, bed comfortable. All basic toiletries available. Close proximity to chowrasta, food shops and CAT stop. Breakfast not fantastic but sufficient.

4/10

Poor

20 Feb 2018

Lim

Remember to double check your receipt!

Charged twice for Heritage fee, one during checkin and the other upon checkout.

Family

8/10

Excellent

11 Feb 2018

Lee

Good location

Location is walking distance to Chinatown & Komtar. Clean and spacious room. Limited variety for breakfast but ok. Wifi was intermittent. Helpful and friendly staff. Would come back again.

Family

8/10

Excellent

07 Nov 2017

Verified traveler

Nice room & good location

I stayed in this hotel twice --it's good to stay & worth your money -it's easy to travel not far from bus station -

8/10

Excellent

05 Sep 2017

Mohamed Razak

Enjoyable stay

Overall it's okay

Partner

8/10

Excellent

31 Aug 2017

Wei Neng

Pleasant stay

Staffs are amazing :)

Family

8/10

Excellent

21 Jul 2017

Verified traveler

This is my second time staying here. This first was 4 months ago. This time around I noticed, some of the room facilities were loose or not working well or need fixing. Just a simple maintenance job would improve the image of the hotel.

8/10

Excellent

16 Jul 2017

Benny Teo

Excellent location to local foods and ease walking

Received very friendly reception from the front desks staff to the kitchen serving staff
Conveniently location to many eateries and walking to shopping and for public transport
Buffet breakfast is reasonable with its choices offered

6/10

Pleasant

09 Jul 2017

Verified traveler

Decent

Everything was great just that the shower \"door\"/panel is half closed and it constantly got the entire bathroom wet.

Family

8/10

Excellent

23 Jun 2017

Verified traveler

Value for Money

The staff was friendly and helpful during check-in. The room was spacious.

10/10

Exceptional

22 Jun 2017

teo jeff

Nice hotel near to red gardens pradise

Stay there for a week , nice food and of course red garden pradise is a nice place to relax

8/10

Excellent

17 Jun 2017

Anthony Thang

The location is very good.It's near by food centre .
The food is delicious and there is karoke in the food centre.
You can stay there and relax to enjoy the old music and wrestling show.

Partner

10/10

Exceptional

08 Jun 2017

Verified traveler

Nice hotel close to the heart of Georgetown

It's located along the busy hotel belt and within walking distance to all the interesting sights in Georgetown. Lots of street food all within walking distance.

8/10

Excellent

08 Apr 2017

Chee

Getaway

Good location easy to excess to city area
Comfortable clean service was good

2/10

Poor

06 Apr 2017

Verified traveler

Go Elsewhere!

BED BUGS! Plus very rude management = do yourself a favour and stay away.

8/10

Excellent

03 Mar 2017

Mike

great location for food and activities.

The only thing I can complain about is the hotel breakfast buffet, running out of food and the tea was cold.

10/10

Exceptional

26 Feb 2017

See Min

This is a Gem

I just love it's location and view from the room offered during check-in. The charm of Georgetown is very much alive within the entire vicinity and local great food are just minutes of walking from hotel. The hotel staffs are always available to provide truly warm assistance during my stay. I will definitely come back to this hotel and would be very soon.

8/10

Excellent

23 Feb 2017

Verified traveler

clean and comfortable

it was a great experience! clean toilet and comfortable room. however, the breakfast spread is almost the same everyday

Family

8/10

Excellent

23 Feb 2017

Pretty

Ingrid Yeung

Overall satisfactory though the quality of food provided in breakfast is disappointing.

6/10

Pleasant

15 Feb 2017

Verified traveler

Non-smoking room was stink of smoke, although the staff was eager to help and changed my room. Huge cocroach problem. Unbeatable breakfast, terrible coffee.

6/10

Pleasant

06 Feb 2017

Jason Victor

business stay

overall for a short stay it's ok, room is clean, breakfast so so

10/10

Exceptional

02 Feb 2017

Adibah

Great service at most affordable rate.

Room is spacious and bed is big. My kid enjoys the bathtub in the room.

8/10

Excellent

02 Feb 2017

Shahrill Affiz

Nice hotel close to the historical town

It remind me my memories 10 years ago...the same hotel, but new interior.

8/10

Excellent

31 Jan 2017

Verified traveler

Great and comfy hotel

The hotel was amazing, with friendly staffs. Very recommended for those on a tight budget looking for a comfy yet low cost hotel.

Partner

8/10

Excellent

17 Jan 2017

Verified traveler

Great location, near to several mall and famous food hunting place, JALAN Alor.

10/10

Exceptional

10 Jan 2017

Verified traveler

Good hotel value for money!

Hotel was at a convenient location - close proximity to street food and walking distance to train station. Size of room was quite big, appreciated the free in-room mini bar, tissue box and bathroom accessories. Our room was on Level 10 - we have an amazing view of Penang, but wifi is quite weak. Apart from the occasional insect, we absolutely enjoyed the room for it's value :)

Partner

10/10

Exceptional

07 Jan 2017

MOK

Convenient and clean

Hotel is new and well kept. Hope is always well maintain as is now

10/10

Exceptional

26 Dec 2016

aishah

the lowest room rate also have breakfast.

affordable and highly recommended. there's no problem during my stay. the facilities just like what a hotel should have. i'm happy with my stay.

6/10

Pleasant

18 Dec 2016

Verified traveler

Cheap and strategic

Overall it was ok. Rooms were slightly old and full of mini cockroaches, many cockroaches were seen coming out from the old cabinets. Food was not bad but limited choices. Parking was limited too. But price wise was cheap and location was quite strategic with many eateries around it.

8/10

Excellent

05 Dec 2016

deya

Value of money

The hotel was fantastic.. love the deck at the top of hotel.. very nice bice of penang island.. Excellent except for parking.. the hotel parking area very limited.. iron service also very limited.. but other than.. its a good choice of hotel to stay in Penang..

8/10

Excellent

30 Nov 2016

HAOYU

convenient hotel

local area is good for food, traveling, history.

Family

8/10

Excellent

28 Nov 2016

Verified traveler

Budget hotel value for money

It's a budget hotel that is affordable & value for money. It has all the basic service & amenities. Taking into account of the price, it is worth a stay.

10/10

Exceptional

28 Nov 2016

Abdul Manap

very centralised and close to almost everything

Staff very friendly and helpful, from the the front desk, waiters and also the car park staff.

4/10

Poor

26 Oct 2016

Zhi Yun

mixed feelings

Pros
- Excellent customer service
- Good location
- Good size of room (805)
- Free toiletries
- Complimentary of water
- Complimentary of daily newspaper

Cons
- Pathetic varieties of breakfast with stone hard white bread
- Facing Penang Road, enjoy the ongoing traffic noises and yes, clear hearing of people laughing or shouting on streets
- Daily visitors of roaches and flies
- Door handle cannot be pressed down for more than 5 secs, else alarm will rang
- Saw the ugly side of housekeeping

I loved the friendliness of receptionists but others failed miserably. I know towels, face towels and perhaps floor mats are wash together but don't do it in front of me and don't stack all together. The housekeeper stacked all towels and floor mat together and hello, I'm not OCD but one of the towel is for my baby's use. Carpet is extremely dirty, seems like didn't vacuum for a very long time and beware of roaches! Breakfast is rather bad that I only had it on the 1st morning out of 4.

Short and sweet, choose other hotel instead though location is great, with the bus stop just a 30 seconds away.

PS: I dropped a plush at the lobby's sofa and no one attempt to inform or call me (holding a local line). Discover it missing only when I reach airport. Hmm.. Would appreciate if someone can notify me since I'm travelling alone with baby, not very easy to handle a baby with a luggage, diaper bag and a sling bag. Felt more sad for my bub though as its her favourite soft toy.

Family

6/10

Pleasant

25 Oct 2016

Verified traveler

Can do better overall service

Overall we had pleasant stay, just the hotel did not provide us solid reason when we requested for late check-out. With the same amount of room rate, I will opt for other hotel.

Family

8/10

Excellent

16 Oct 2016

Mark

Great value hotel

Room was good and bed very comfortable. Sheets and towels changed every day. Staff were very polite and helpful. Hotel is in a great location for sightseeing with some good nearby restautants.
A minor complaint was that breakfast food was not always kept hot as the burners under the hot plate were not checked to see if still lit. We did complain about this so i hope they improve on this.
All in all it was a good hotel and great value.

Partner

8/10

Excellent

08 Oct 2016

Tero

Great value

The hotel was great apart from the high level of noise at night. Do not sleep here without earplugs. perhaps that applies to most hotels in george town penang.

8/10

Excellent

05 Oct 2016

Tian Fu

Good

The room was better than I thought. As we were staying at the 9th floor, we can have a good view of the Penang streets. Bed was big and comfortable. The water was a bit too hot and takes some time to cool down.

Location was good and easy to find. It is right next to Cititel hotel which is tall, hence when we got lost in Georgetown, we would just search for the tall Cititel Hotel building and head towards it.

We saw a cockroach in the room and spent some time to catch it. There are ants in the room as well. The hotel should probably hire pest control with regard to this issue.

The rooftop was quite nice, with sofa and tables to chill at. The night view was quite nice too.

The gym was a bit small and we can't find the remote control for the aircond in the gym.

Overall is good.

Family

8/10

Excellent

27 Sep 2016

Verified traveler

Same to photoes\nNice stuff &location is convince

only 1 things there is bath tab.
But water is tepid, so I couldn't use a tub.

6/10

Pleasant

22 Sep 2016

Zulkifly

FAIRLY GOOD ON AVERAGE

Positive
1. Fast check in and check out with pleasant staff, Edward to name one of them.

2. Comfy bed and fairly large room.

3. Breakfast was good but a few improvement would be even better in future. .

4. Complimentary Wi-Fi connection was quite fast.

5. The Hotel is in between Free Bus (Rapid Penang CAT) route. Bus Stop & Taxi is a few steps away.

6. Tourist attraction in walking distance.

7. Food stalls and Restaurant nearby.

Not so positive...
1. Our room was at the 7th floor but sounds from surrounding area still can be overheard, such as vehicle honking & people chattering. Needs more soundproof windows, maybe?

2. Breakfast starts at 0730hrs, which is consider very late.

3. No curtains in the shower which made the whole bathroom splashing after you're done.

4. Lots of Ants found at minibar area.

Family

10/10

Exceptional

07 Sep 2016

Edgar

Nice hotel that is in the heart of the city

most of the main tourist attraction is within walking distance, nice clean rooms with friendly hotel staffs right from reception till housekeeping

8/10

Excellent

01 Sep 2016

Verified traveler

Affordable price

The hotel is in the centre of penang attraction places... All places is in the walking distance.. Food stalls or restaurants are around the hotel... Public transportation also is easy to get from here....

10/10

Exceptional

15 Aug 2016

Gary

Professionally-run hotel in convenient location

I stayed for 2 nights (9&10/AUG 2016). I was met with friendly, capable staff members who were efficient, and I was given a room that was clean, furnished to a tasteful standard, and quiet. Everything in the room functioned according to expectations, and I was fortunate to have a good view and also a balcony. The internet speed was good unlike some other places I've stayed at. The free buffet breakfast covered all basic western expectations given the room rate. The hotel lived up to its description on Expedia and was not pumped up to be something that it isn't. It's excellent given the price range.

It's hard to find criticism really, but at a push I'd say that the seating capacity in the free buffet breakfast area is, in my opinion, a little insufficient. If the hotel had a high occupancy rate then you might well find yourself with coffee and toast in hand, searching for a spot to sit. This happened to me on one of my two mornings there, but I was only left standing for a short minute or two before one of their attentive staff members swiftly located a vacant space for me.

In summary, I would absolutely recommend this hotel to anyone, and it will be my first choice of hotel next time I visit Penang.

10/10

Exceptional

13 Aug 2016

Taegyun

Great locate to travel

Hotel location is pretty good for a tourist.
There is loundry service and restaurent, art wall and lots of tourism place near the hotel. It takes only 10-15mins by foot.

Partner

8/10

Excellent

09 Aug 2016

CHERYL

Great location, friendly hotel.

I had an unplanned 10 day stay here and enjoyed it thoroughly. Staff happy and always helpful. Breakfast was fine, I alternated Asian and Continental and didn't get bored. Location is great, walking distance to many places and free CAT bus almost at the door. One floor is available for women traveling alone. Great value for money, I'm happy to recommend the Merchant Hotel

10/10

Exceptional

09 Aug 2016

moghan

An awesome place to stay in...

Its an awesome place to stay right in the heart of george town wherein you get to find most of the tourist attractions within the same locality.
Regarding the hotel, it was simply superb and the room was quite spacious and clean. I guess the hotel has been recently renovated and so everything was new and awesome. 24 hrs hot water was really good. The room service guys were quite good and did their job. The guys at the reception were really awesome in guiding us to the major tourist attraction spots. They always turned up immediately on whatever the request might be. The breakfast although not many options, but was pretty decent for a morning gulping in. At the end, everything in this hotel is a ++. I recommend this hotel to all of them visiting penang. :)
Thanks to the hotel management and the guys at the reception...house keeping....and at the kitchen :)

2/10

Poor

02 Aug 2016

Verified traveler

You will be billed RM150 for stains on carpet

Stayed here few times and also the last time.
Coffee cup spilled coffee onto the carpet but when checking out, was billed by the front office for RM150 for a stain that was 6 inches in diameter wide. They said that they need a carpet cleaner to clean the stain up. Think that the carpet cleaner will be their house keeper.

6/10

Pleasant

30 Jul 2016

lawrance

merchant hotel penang review

good for a budget stay but u can find cheaper ones elsewhere. breakfast is not so good and widespread but still ok. neighbourhood is pretty old-school if u like to catch a glimpse of what its like in the 70-80s.

Partner

6/10

Pleasant

20 Jul 2016

Bryan

Room looked onto a busy road. Difficult to sleep.shower was below average. Wouldnt recommend

Partner

8/10

Excellent

06 Jul 2016

Yong K S

So so breakfast but nice room

Stayed in this hotel for 1 night but had stayed here before. Rooms and room facilities normal with tea making items, old safe to keep your valuables, nice big plasma, comfy bed and an outside small balcony ( upgraded me ). Three F.O.C. bottles of mineral water, and 2 paper containers of \" fruit \" juices in small fridge as a hotel's give away to customers. But, no coke cans or anything liked that. Breakfast was so so only. No juice. No eggs except for hard boiled eggs. Bread, some jam poured into containers, some cakes, cut up sausages, pasta, boiled eggs, coffee, tea and milk.

8/10

Excellent

27 Jun 2016

Kaneeka

A place to be

It is a perfect place to be. My sister and I were there for 2 days and we were taken care of very nicely. Fabulous friendly staff, beautiful room with a balcony and an amazing view. Bus stop is right there. Uber is fantastic. Its a place right out of old Julia Roberts movie...dreamy.

Family

6/10

Pleasant

12 Jun 2016

Henry

Moderate

The breakfast starts at 7.30am, its too late as compared to other hotels

6/10

Pleasant

05 Jun 2016

Verified traveler

Good location

Overall is ok , well location ,
room and lobby are warm.

10/10

Exceptional

13 May 2016

Fui Chin

Thumb up hotel

very friendly staff, the room is very comfort, many shop around and easily to look for food and taxi

Family

8/10

Excellent

10 Apr 2016

Azrul

Great hotel, great staff

The staff were very friendly, and approachable. They'll greet you with a smile every time they see you. Room wise - clean and comfy, although the aircon positioned wrongly (I couldn't feel it from my bed). Nevertheless, I will definitely stay here again when I visit Penang again! :)

8/10

Excellent

10 Apr 2016

Verified traveler

Clean and comfortable hotel in a very good location on the perimeter of the historical town. Free local CAT bus is located very close to the hotel.

10/10

Exceptional

06 Apr 2016

Parames

Very easy to travel everywhere

Partner

8/10

Excellent

20 Mar 2016

highseas

Good Choice for Georgetown

Overall everything was good. The only disappointment was the horrible breakfast. A pan off what was called baked eggs (everyday) was unidentifiable. Tried it the first day, and had to take a pass on the other four days. If you are a coffee and toast person, then it will be just fine. As bad as the breakfast was, I would still recommend the Hotel for Location and priced.

8/10

Excellent

08 Mar 2016

Verified traveler

Nice hotel near to town

Bathtubs cleanliness still need to improve, breakfast food is acceptable but they use porridge or watery rice to replace the nasi lemak (rice)

8/10

Excellent

07 Mar 2016

Nadiah

Very comfy hotel with a great location.

The hotel is located within walking distances to good food eateries. We had a room with a nice view of the city and the sea.

One of the good stuff was the free minibar! Really nice comfy bed. They had renovations done so everything looks new.

Our room was small, 2 pax with single beds, but it was good enough and cool enough since Penang is that hot.

There's this list of amenities that they have, and we asked for the power banks, but too bad they were out. And we were surprised that it's actually free- on loan basis. So am not sure about the other stuff on the list, might be on loan or free giveaway. No charges of items were on that list.

The down side, I would imagine parking might be difficult during the weekends. It's quite limited. And the booming noices that will come from the clubs surrounding the hotel. Also there were some nice ladies waiting around the corner in the dark.

6/10

Pleasant

06 Mar 2016

Robert

A very Convenient Place to stay in

I stayed there together with my girlfriend in this hotel delux room.

Location
The location of this hotel is very accessible (30 mins from airport via cab) since the free CAT shuttle bus stop is just outside the hotel. There is also some night hawker, indian food stalls and chinese food stall (Red Garden) that sell food at a pretty cheap price. I love the oyster omelet, fried kway teow, Penang Laksa and BBQ squid in Red Garden. It is a nice place for supper with a \"live band\" performance. This Hotel is also near Komtar (bus central station) where one is able to take bus to travel to other attractions (Penang hill, ke lok si) and places (beaches, gurney plaza shopping mall).

Facilities and cleanliness
However, during my first night, we noticed the shower hose isn't working fine and there is ants on the tables... Being located above a club, the noise from the club will disturb your rest during the night. We didnt have a good sleep for first night. Fortunately, after we have complained to the staff on the second night, we are allowed to be upgraded to an executive room where is it more quiet, cleaner and with a working shower facility. I appreciate the responsiveness of the hotel staffs. Thank you for your help :)

Breakfast
It is pretty disappointing as the choices of food are limited and the food are pretty bland...therefore we will always go to neighbor hawker to have their local food for breakfast.

Not a hotel for luxury romantic stay but for budget and easy getaway :)

6/10

Pleasant

29 Feb 2016

Liew

Dusty Bed

I think the room must be vacant for quite some time because the moment my gal and me sat on the bed, we started sneezing non-stop.. but except that, the rest is ok..

Family

10/10

Exceptional

11 Feb 2016

Verified traveler

Great Stay with small problems

I like Merchant Hotel a lot. The room is nice and getting it for a discount is like a steal. Only two negative things are wifi at night (almost unusable), and some noise from a club from the opposite hotel.

6/10

Pleasant

27 Jan 2016

John

Insanely bad breakfast; next to nothing. Hot water is very slow in coming.

8/10

Excellent

06 Jan 2016

Zubidah

Wait until 3.30pm still cannot check in.
Rooms was in good condition.
Strategic location.
The breakfast too basic. Need improvement.
Limited parking space

Family

8/10

Excellent

05 Jan 2016

Jiri

Good choice!

In case of more tunned breakfast, the hotel will be absolutely great in value for money evaluation. Was fine to be here. Certainly recommendation from my side.

Partner

10/10

Exceptional

18 Dec 2015

mohd shafiq

Please help to add television Chanel..

6/10

Pleasant

13 Dec 2015

Verified traveler

Good

Not enough parking facilities.

Partner

6/10

Pleasant

10 Dec 2015

Arul Isaac

Reasonable stay

Merchant has confortable beds to sleep. Some of the room TV is not at the right position of the wall, very hard to watch when free time. There should be a weekly change of breakfast meal as some customers may come reguraly. I had the same breakfast 2 days in a row. Beside those, very clean and confortable hotel. Plenty of parking.

8/10

Excellent

03 Dec 2015

Verified traveler

Enjoyable stay.

Room on the higher floor and not facing the main road offers one a good night sleep. Enjoyable stay. Quality of the buffet breakfast can be further improved.

8/10

Excellent

02 Dec 2015

VALSALA

comfy and convenient

Family

8/10

Excellent

29 Nov 2015

Arul Isaac

Nice getaway

Despite the minor issues such as slow check in due to late booking and no welcome drinks despite it being said on the booking, it is a nice place for a weekend getaway or business trip. The best part is that it has an observation deck that is able to overlook the nice night sky and even able to catch the glimpse of the sunrise and sunset.

6/10

Pleasant

10 Nov 2015

Hanxiang

Nice simple hotel in Penang

Hotel seems to be renovated not long ago, room was comfortable. Probably due to the low cost there was not much facilities. Good location & service for its price.

Room along the hotel was pretty noisy in the night & morning. Was surprised stay came with breakfast but quality was lacking which I feel doing without is better.

Family

8/10

Excellent

08 Nov 2015

Verified traveler

Merchant hotel review

Very helpful staff who helped to print my flight itinerary as well.