Name: Grand Inn Penang Road
Address: 72 Penang Road, Penang, 10000, MY

8/10

Excellent

03 Apr 2023

Wee Hin

Hot sun direct to Window.
Music too loud during night sleep.

Business

6/10

Pleasant

05 Feb 2022

Sook Yee

Amenities to be improved. To provide paper/plastic bag and slippers in the room. The hotel photo used is misleading. Grand Inn Penang Road is not at the corner lot. Please provide parking lots to customers. Thank you.

Leisure Family

6/10

Pleasant

10 Feb 2020

Maha

Water heater not working at all the plug is something wrong.

Friends_and_family Friends

8/10

Excellent

29 Jan 2020

Choo Nyean

Loud People

People talking loudly outside late at night on Level 3

Self

8/10

Excellent

02 Sep 2019

Verified traveler

If you are looking for an affordable and yet comfy stay this could probably be your choice. Basic toiletries provided.

Leisure Friends

6/10

Pleasant

07 Jul 2019

Verified traveler

convinently located
some of the apparatus don't work

Business Self

6/10

Pleasant

08 Jun 2019

Verified traveler

Centrally located...convenient to walk to Kheng Pin coffee ( opens at 6 AM ) shop with wide choices of local foods

Hotel towels worn out and needed replacement

Friends_and_family Partner

6/10

Pleasant

08 Jun 2019

sivanasan

Noisy when doors are shut. Can also hear conversation from the other room.

Friends

6/10

Pleasant

26 Apr 2019

Verified traveler

It was so so..the staff is not so friendly..others it was fun

Family

6/10

Pleasant

21 Apr 2019

Verified traveler

Price is okay, got open air space at third floor. I FOUND BED BUGS so i assume they dont change the mattress. Staff is nice and helpful. They dont provide toothpaste so bring yourself one.

Leisure Family

6/10

Pleasant

15 Apr 2019

Verified traveler

VALUE FOR MONEY

Friends_and_family Family

8/10

Excellent

24 Mar 2019

Nurain

All in room is fine

Business Family

6/10

Pleasant

20 Mar 2019

Verified traveler

Staff is pleasing and helpful. The room was a bit noisy though. Banging noise coming from outside through the night.

Leisure Family

6/10

Pleasant

17 Feb 2019

Verified traveler

The location is good

Friends_and_family Friends

10/10

Exceptional

28 Oct 2018

Atiqah

Excellent location of the hotel in the center of the city. Proximity and easily accessible to every where.

6/10

Pleasant

24 Aug 2018

Verified traveler

Please don't

Not the best place, the cheapest going at the time. Bathroom isnt great. Sit on the toilet while you shower.

6/10

Pleasant

23 Aug 2018

SITI KHADIJAH

Mattress was hard

1) Room was small
2) The mattress is very hard
3) In description didn't say the room is without window.
4) Room was clean
5) The staffs is good

Family

8/10

Excellent

20 Aug 2018

Chong

Location, Pleasant Stay.

Location easy access to nearby eatery. walking distance to Chulia street. friendly staff (front desk, house- keeping).Simple & basic room for a good rest (if most of the guests can lower their voice when back to the room and handle the door gently, echo quite clear if walk and talk at the corridor). Hot & cold water dispenser available at hallway. required deposit for room key and car park access card if driving (parking foc from hotel but carpark access car based on 1st come 1st serve). Non-Malaysian will charge tourism fee for MYR10/night, plus Penang island heritage fee for MYR2/night for 1~3 stars hotel. Overall pleasant stay. Value for money. Recommended for backpacker (they have bunk bed) , 2togo, budget family or group.

8/10

Excellent

19 Aug 2018

Izzati

Close to all place that i wanted to go.
Nice hotel because close to the beach

8/10

Excellent

29 Jul 2018

Barry

Good location and clean rooms.

Good location. Clean room. Good for the price.

2/10

Poor

27 Jul 2018

4musketters

Hotel is quite old, need to refurbish.

I am disappointed there is no toothbrush and toothpaste.

6/10

Pleasant

25 Jun 2018

Verified traveler

air con not strong. room a little small. staff was fine and helpful

8/10

Excellent

20 Jun 2018

Sarah

Great value for money. We would stay again!

You get what u pay for. We would happily come back. The a/c wasn't the best though and occasionally our room would smell of smoke. Great location tho, close to everything you'd want to see and loads of restaurants!

Partner

8/10

Excellent

21 May 2018

Peter

Penang

Great staff, good location , easy to see Penang fro here.

4/10

Poor

13 May 2018

A

Noisy small and basic

Very basic hotel without any charm. The only good thing is the location and that it’s very cheap so I suppose you get what you pay for. Either way a few things - bunk bed rooms are tiny and barely big enough for one person let alone two. Don’t expect too much from the front desk staff and rooms can be noisy as walls are thin and property is on main road.

8/10

Excellent

27 Apr 2018

Alwin

Its a great neighborhood to stay...its located in the middle. Near komtar, local market, and a famous soup you must try by foot from the hotel. Next time i like to stay here again....thankyou...

Family

6/10

Pleasant

28 Mar 2018

Verified traveler

Great location , . Hotel just soso.

Front desk staff curt and abrupt on check in. However,they were accommodating enough to allow me to leave luggage in office after check out till time to get the train in evening. Air conditioning in room is terrible. It also smells a tad.

6/10

Pleasant

01 Mar 2018

Thanendran

the room air condition totally no good

Family

6/10

Pleasant

22 Jan 2018

Ah Nui

Value for money, central location to every where.

Family

10/10

Exceptional

24 Dec 2017

KM

Convenient, right on Penang Road

We stayed in the double decker room. Although the room was small, it was very clean with all necessary amenities. The bunker beds were very comfortable with good head height, it didn't feel cramp. Toilet was small but didn't feel cramp and had all basic toiletries. There's no kettle in the room but a water dispenser with hot and cold water is available in the corridor. Free parking is available in an open carpark if you are driving. It's also located right on Penang Road, walking distance to good street food all around.

8/10

Excellent

21 Dec 2017

sharlyn

Don't really like the carpet flooring. Location is good.. Good Budget hotel

Family

6/10

Pleasant

19 Dec 2017

M M

Budgeted Stay Inn in George Town Penang

With the budgeted prices / rates for the hotel , it is mostly fine to us except the following :

- Mosquitos in the hotel room and reception
lobby
( We killed 4 mosquitos during 2 night stay
and 2 at the reception area while checking out

-One out of two fire escspe door was blocked/
locked. No alternative escape route in the
event of fire and therefore a fire hazard to
hotel guest

Hope ur attention for subsequent action is
appreciated .

Tq

6/10

Pleasant

04 Dec 2017

Pinky

Pleasant stay, good location

The room service was poor. There was a slope in the middle of the bed which gives us a bad body-ache the next morning. The tv was not functioning well too due to the bad weather (rain). Other than this, the location was great. It's within a walking distance to the local market which we have tried a lot of local delicacies including the teochew cendol. The hotel also provide a great parking space for us to park our car and it's all free.

10/10

Exceptional

22 Nov 2017

iqa

nice hotel near to town

it really nice hotel, the staff was good services, the room is clean and recommend to those want holiday with a low budget. the parking provided is good because in georgetown is hard to find a parking

8/10

Excellent

05 Nov 2017

CHEW KWEE

The room is small, with basic facility

6/10

Pleasant

30 Oct 2017

Verified traveler

As the hotel always on high demand.(Good business and low expenses on staffings).
The owner should buy a new iron and iron board.
The one that I get to use was terribly bad.
(Twice...also from last month visit.)

6/10

Pleasant

17 Oct 2017

Peter

Good Location. Not far from Penang signature

Good Staff, Room need to check everything before guest coming.

6/10

Pleasant

04 Oct 2017

Ah yee

convenient, near town, simple stay

Has car park card access, water dispenser. near to many delicious food

8/10

Excellent

03 Oct 2017

TAN

Budget room in convenience location

Near to heritage places and many street food outlets. Walking distance to malls in city centre,

Family

8/10

Excellent

03 Oct 2017

Verified traveler

Old building

Old building and low speed wifi. The room clean but the bedsheet and pillowsheet look dirty. Nice location, walk distance to komtar. Value for money.

Family

10/10

Exceptional

04 Sep 2017

TAN

Highly recommend

very good location, anywhere also got food to eat....

Partner

8/10

Excellent

13 Jul 2017

Rebecca

Great value!

Great location and value with amazing customer service. The free parking was a great bonus!!! However, internet is extremely weak.

Family

8/10

Excellent

06 Jul 2017

Verified traveler

The bed sheet, pillow cover were not clean enough

Basically, it is OK to me.
Again, the bed sheet, pillow cover were not clean enough.
I do not know whether its housekeeping has changed them or not.
It seems those items used by others before.

I always request non-smoking room.
It always makes me disappointed.

Family

8/10

Excellent

03 Jun 2017

Rena

Really friendly staff and good location

Very smooth check-in process. Extended our stay with ease.

4/10

Poor

06 May 2017

Julie

Nice Hotel BUT noisy

The hotel was ok for the price we paid, BUT the noise was terrible. There's noise from the road, from the people in the hallway and from the Karaoke opposite the road. When you are not sleeping it is bearable, but not when you want to sleep.

8/10

Excellent

02 May 2017

Jainie

All was good except for the aircondition... was so cold..value for the money....

Family

8/10

Excellent

25 Mar 2017

Verified traveler

Great location. Staff informative about area.

Let us leave our bags after we checked out til night bus departure.

Partner

2/10

Poor

06 Mar 2017

reena

Awful hotel, Tiny basic room, smells of mould

Upon our arrival at the hotel, the woman at the reception was very rude an unfriendly.
We were just handed in the key to our room, no explanation of direction, room number etc.
We are a middle aged couple and was told our travel agency had booked for us a bunker bed !!!!! The rude lady said if we did not want to stay at the hotel, we would lose all the money we had paid for our -room 2 nights !

Also, we had to pay extra taxes for each night plus a deposit .

We insisted it must be a mistake but indeed the booking receipt did concern a bunker bed !!
We should have checked our booking confirmation carefully before arrival, our mistake.
Anyway, our explation and a simple request for a double bed fell of deaf hears and was ignored.She was not understanding or helpful and did not once try to help us.

We had to sleep in a very tiny bunker, had much difficulties climbing on the rusty old metal bed ladder and almost fell !!!! We are middle middle aged and clearly it was a struggle to climb up the tiny single bunker bed !!!

On top of it all...the tiny room has no shelf, no hanger, no mini fridge and has a very strong stale smell of mould !!! The whole hotel had such awful mouldy smell !!!

This hotel experience has absolutely spoilt our trip, very dissapointing.

8/10

Excellent

01 Mar 2017

syafa

Great for family

stayed in a family room with 2 queen beds (quite small room), no fan but aircond works well. hotel has lift, coway water dispenser, water heater.

8/10

Excellent

20 Feb 2017

Verified traveler

Nice, cozy and comfortable hotel

Good location, near to shopping area and restaurants. Comfortable room and friendly staff.

6/10

Pleasant

23 Jan 2017

Verified traveler

near to heritage place

good...not so expensive...near to any where u want go

6/10

Pleasant

27 Nov 2016

Erik

For me who like to walk hotel is on perfect location and not too far from UNESCO World Cultural Heritage Site maybe 10-15min. Same goes to shopping malls about 10min walk so locaition is really good. But for hotel what can I say lobby is much more nicer then rooms. In my room walls would need some repainting because it was quite dirty same goes for chair. And I was really disappointed with windows cound not see out because they are colored and one of the window could not close properly so I heard traffic from outside and it's quite busy road.

8/10

Excellent

25 Nov 2016

Irene

Great location to travel around

To me location is important but out of 9pax from my group, 2 of them prefer a better hotel.
Old but clean

Family

8/10

Excellent

09 Nov 2016

dave

location, staff and price were best available

Enjoyed my stay at this hotel which is right at the end of night life street. Red Garden Food court across the street, easy access to bus station, about 10 minute walk. Had a good experience with conditions of room and helpful staff. I wouldn't hesitate to book again.

8/10

Excellent

07 Oct 2016

Thirukumaran

worth money hotel

It was worth the money. cheap. Simple as that. Happy for it. Will chose again the same

Family

8/10

Excellent

23 Sep 2016

KIM TAY

Can improve on Wi-Fi. Otherwise, a clean place to stay

Family

8/10

Excellent

10 Aug 2016

Jake

Basic accommodation in a good location.

Room and hotel was clean, staff were friendly and helpful. Great location being a walk away from everything in Georgetown. However, the beds were extremely hard (bunk beds) and would wake us up many times in the night sore and needing to move. The only other thing was the smell coming from the drain/toilet every so often a strong pungent smell came into the room. Overall a good place to stay for a few nights.

8/10

Excellent

19 Jun 2016

Verified traveler

Good location

Walking distance forcfood n shopping.
Besides,friendly staff w good guide n direction. No problem in solving most of the questions asked.
Sure will come back again

4/10

Poor

18 Jun 2016

Grace

Pro- Coway water dispenser at passenger way
Cons- Room not clean esp. bed sheet

6/10

Pleasant

08 Jun 2016

Verified traveler

hotel ok just for sleep and go

air-cond not well.... got smell in room.... but location is good.... anyway, is value for that price....

8/10

Excellent

06 Jun 2016

Enesa

Nice hotel near centre

Nice hotel near centre and can search famous food just walk 5 min

2/10

Poor

24 May 2016

Zaka

Bad experience

Wifi service sucks and look like we are living in hospital. Flooring sucks.

Family

8/10

Excellent

22 Apr 2016

Verified traveler

Good hotel.

Family

8/10

Excellent

18 Apr 2016

Kenn Vun

Good stay

We were able to check in early without having additional charge. By the way, the staff didn't greet us while checking in by the way. Quite a distance to go to Chulia street but overall was a good experience.

Partner

10/10

Exceptional

14 Apr 2016

Verified traveler

Superb location!Clean room & free parking..

We was looking for budget hotel around Georgetown then suddenly we founs this hotel from hotels.com..Its only 60RM pernight with bathroom attached which is for me is very cheap compared with the hotela in armenian street which cost you around 50RM with shared bathroom. The location of this GrandInn is very superb, walking distance to Line Clear nasi kandar, bee hwa cafe, teochew cendol/asamlaksa, aistingkap, nasi kandar hameedeyah & nasi padang pusako...Free CAT shuttle Bus also stop in front of hotel..Free parking somemore, definitely i will recommended this hotel & i will stay back in this hotel if i visit penang again.

Family

10/10

Exceptional

11 Apr 2016

Verified traveler

Good location and worth the $$$.
easy to move around.

Family

6/10

Pleasant

14 Mar 2016

ooi

cleanliness not good

there is a hole in the bedsheet.

8/10

Excellent

13 Mar 2016

Risto

Nice location with small money

Just one night in Penang but sure will come back. Great location, we took cheapest room, it was pretty close to what we expected. Budget accomodation, nothing fancy, great service with helpful reception staff.

Partner

8/10

Excellent

28 Feb 2016

Hwei

Reasonable price and everything is around you

The hotel is at the central of Penang and within walking distance will reach some of the famous mural. Other than that, this hotel also provide a proper parking space for customer that drive car. So, there are no worries about finding parking lot. There are lots of food variety surrounding the hotel. Therefore, this hotel worth the money that I paid.

Family

8/10

Excellent

19 Feb 2016

baby tan

ok nice

everything just fine but they should to improved their tv channels..only have 4 channels..and should give kettle in room...overall the staff very very very helpfull n friendly..i love it!! will stay again..but please fix your tv channels please.....

Partner

8/10

Excellent

13 Feb 2016

fanny

Good hotel

Nice

Family

8/10

Excellent

10 Feb 2016

CHERYL

Simple hotel, close to everything.

Nice little hotel close to everything. Buses outside the door, including free CAT bus for travel around Georgetown. The hotel is nothing fancy but as I was hardly indoors it did OK for the price. Staff helpful and friendly. If you need a spacious room/bathroom this will not be the hotel for you. If you want a bit more than hostel and sharing bathrooms this is it.

8/10

Excellent

08 Feb 2016

Verified traveler

Nice for the price

Good for the bucks. Nothing to complain. The receptionists were very helpful.

8/10

Excellent

26 Jan 2016

Verified traveler

Clean room except for smelly blanket

Room is clean but the bed blanket had not been washed, had sweaty body smell from the previous occupant.

8/10

Excellent

04 Jan 2016

Verified traveler

Nice cosy and comfortable hotel

Good location,comfortable room and free wifi.

6/10

Pleasant

28 Dec 2015

nurul waheeda

My 2 nights staying at Grandinn was ok.Everything was ok for us,the room was very clean n comfort.

Family

10/10

Exceptional

16 Dec 2015

lily

very nice and recommended

our experience here for 3d2n, was very excellent!.
1) near main road and not noisy, easy public transport (bus).
2) very clean
3) famous food anywhere (eg; nasi kandar line clear, sup hameed). it is just opposite the hotel
4) good room rates

very recommended!!

8/10

Excellent

24 Nov 2015

adibah

Excellent, very clean. Highly recommended for the price.

Family

10/10

Exceptional

12 Sep 2015

SITI NORZAHIERA

comfortable room

nice and comfortable for budget rooms

4/10

Poor

02 Sep 2015

SYAHARIMAN

Need more car parking for guest

Family

8/10

Excellent

26 Aug 2015

siti rafidah

Great location

very near with everything you need. Room a bit small and the man behind the counter is extremely helpful.

8/10

Excellent

24 Aug 2015

Verified traveler

Good location.

Convenient location. Many bus services stop by @bus-stop around the corner of the hotel. The bus-stop for free bus shuttle is just diagonally across the road. Also, the tourist City-Tour and Beach-Tour Hop-on and Hop-off bus service is nearby by the side of the wet market. Nearby has many coffee-shops or restaurants for meals and snacks. About 10-15min walk to Komtar.

Family

10/10

Exceptional

19 Aug 2015

muhammad

backpackers

Strategic location and comfortable...:-)

Family

2/10

Poor

13 Aug 2015

Hariri

bad front desk / receptionist

6/10

Pleasant

11 Aug 2015

Steven

Hotel close to town area

The room a bit small but overall is good and clean.

4/10

Poor

09 Aug 2015

Verified traveler

I booked for a non smoking room but was given a room with such a strong stench of cigarette smell that I could not sleep the whole night. Was supposed to stay 2 nights but shifted out to opposite hotel the next day. Good location for food at red garden food court which was fantastic.

Family

6/10

Pleasant

24 Jul 2015

Verified traveler

Perfect for backpackers or traveller. Good location for food hunters.

Family

8/10

Excellent

18 Jul 2015

Wong

The service quite good

Not bad.

Family

8/10

Excellent

14 Jul 2015

Ranfagni

Good experience

Overall good experience for a budget hotel. Very close to Chulia street and the staff are very friendly

Family

8/10

Excellent

12 Jul 2015

hu

Good location. Room clean but only got bad smell cos previuos people smoke inside the room.

Partner

6/10

Pleasant

11 Jul 2015

Evelyn

Great location

Hotel is very conveniently situated; within walking distance to lots of street food and just a minute to 7-11 and another mini mart. Also, it was within the route of the free CAT bus. We just had to walk to the bus stop nearby (opposite cititel hotel) and the CAT bus can take us to komtar. Hotel room was very small; there was a table and chair but they were too small to place our luggage and the bathroom's shower was almost above the toilet seat. However, it was quite clean and decent for the price paid. You just have to make do. There was a water dispenser outside our room too so that's convenient. Service of hotel staff can be improved, especially for Ms Irene who was curt when speaking to us.

Family

10/10

Exceptional

10 Jul 2015

Ngung Chia

Excellent location, clean room and good value

Location is good - 10 mins walk to Komtar bus terminal where you can get a bus to any part of the city and the airport. There are lots of eateries around. Just beware that Chinese coffeeshop either insist that you must order a drink or levy a RM0.50 for table fee when you eat in. Hotel room is clean, air con is cooling and water pressure for water heater excellent. There is water cooler where you can get free top up of water. Coffee and tea is complimentary (one set per day). There is unfortunately one channel of cable TV, the others are local free TV channels. Overall, very good value for money.

6/10

Pleasant

04 Jul 2015

Verified traveler

Not the right choice

We book 2 rooms at level 3, in the middle of the night when we almost fall into sweet dream, we are shock by group of other guess who chit chat and having bday party infront of our room. We open the door and ask them to quite because they really disturbing and intolerance....its happened for almost 1 hour, hotel staff should be aware of this as they have cctv to monitor. Our bad dream is not over yet, after evening disturbance, early morning the alarm from room beside ours can not stop ringing for 1/2 hour....overall the stay there is horrible...

Family

6/10

Pleasant

02 Jul 2015

HO

hotel was located at the main road with bus stops nearby (easy to catch the free CAT shuttle to tour arnd heritage site).

Family

6/10

Pleasant

27 Jun 2015

John

Value for money

Only stayed 1 nite room was large enough and clean, walls could do with a paint job, staff were friendly location was good. Price was good. Over all value for my money

4/10

Poor

15 Jun 2015

muhammad

It is just one night stay. The price is as per service. Recommended for a short day of stay. On line booking is cheaper than walk in.

Family

6/10

Pleasant

04 Jun 2015

Verified traveler

quit sad

The room was not like what I aspect before when I search it.

Family

8/10

Excellent

23 May 2015

Verified traveler

Great hotel - cheaper when booked online

Good clean hotel. Visited in person and it was too expensive, but then booked it on here and it was within my budget, fine with me but not how I would run a hotel!

Would stay here again no problem.

8/10

Excellent

19 May 2015

Mohd Syakir

Awesome pawsome

For a budget hotel, it was superb. Beyond my imagination. Super comfortable & theres even a water dispenser!

Family

8/10

Excellent

18 May 2015

Verified traveler

Good locations, clean and spacious

Location is very good. There's plenty of places nearby where you can get good food. Shopping area is nearby, all walking distance. The room is clean and big enough for 4 adult to stay.