Name: Hotel Regal Malaysia
Address: 6, Transfer Road, Penang, 10050, MY

10/10

Exceptional

29 Feb 2024

Rosemary

Overall 5 stars for value. This is a very spartan hotel, but we felt safe staying here and for the price I can't complain. Air conditioning worked great. Two elevators worked great. They made up the room every day. There were no hand towels or wash cloths, only bath towels. There was no hand soap, only a dispenser of soap in the shower. The sink drain made a strange glugging noise. There was only one small ceiling light for the whole room. If a few more amenities were provided for the rooms, it could even be a 4 star hotel. We were definitely satisfied, and we sure enjoyed the views of the ocean and city!

Business_and_leisure Family_with_children

8/10

Excellent

12 Feb 2024

Wan

Decent hotel & affordable

8/10

Excellent

30 Apr 2023

Mohd Redzuan

Good hotels, only problem with limited parking.

Parking very limited. The rest is ok.

Friends_and_family Family

8/10

Excellent

21 Jun 2019

Verified traveler

Parking is the main problem here...!!!!!

Leisure Friends

6/10

Pleasant

28 Apr 2019

Verified traveler

Overall okay and comfortable

The hotel was so good and comfortable during stay.My room was very spacious.But the parking was very limited because the space for car parking was limited and too small.Overall just okay.

6/10

Pleasant

29 Mar 2019

Verified traveler

what i liked about this hotel is that its well maintained, clean, rooms and its spacious. Staff is friendly and nice very typical of friendly Malaysians.

now for some positive criticism:
I would have liked if the room had a mirror inside the room, instead of only in the bath.
Breakfast was a real let down. it was 'the' worst i had in any budget hotel. sorry to say but its true. breakfast was included in the room charge but we decided to go out for breakfast anyways coz its so so so bad. The breakfast menu was
1. Bread Jam and butter (bread was in the retail store packet, not in a nice bread basket, lazy staff maybe)
3. fried rice (was really really bland and tasteless)
4 fried noodle (equally bad).
5. tea coffee juice water.
there was NO egg or sausage or milk cereal or fruit, the staples of breakfast.
And lastly we did not get any internet in the room, reception said there was a problem in the area.

I just feel like these are things that can be improved with very little effort. i would stay back in this hotel but i would have very low expectations.

Leisure Partner

4/10

Poor

31 Dec 2018

Verified traveler

Good location, but it was like staying at an economic hostel with bare minimum facility allowed. Breakfast was always fried noodle and rice with almost no other ingredients but noodle or rice with sauce - though tolerably edible. There was always a loaf of white bread with 2 flavors of jam and some butter - and tea/coffee and orange juice. It deserves hotel rating lower than 2 stars. Very disappointing, Only consolation is that despite the old and stained bed covers and blankets, the room and toilet /bathroom are kept quite clean Had we not made prepayment and had it not been in a good location near to our conference meeting place, we would not have stayed for the full 4 nights and have sought alternative accommodation

6/10

Pleasant

27 Dec 2018

Mohamad Shafiq

First of all its not a 3 star rated hotel...parking area too loaded..No kind of non smoking room.
Most of the materials are too old.

Family

6/10

Pleasant

11 Sep 2018

CAPRY

Heavy smell of paint and carpet glue due to recent room renovation. 4th floor still undergoing renovation so loud drilling and hammering noise from there starting 10am. However, room are spacious and about 20 hotel parking lots available.

10/10

Exceptional

22 Jun 2018

MICHAEL

Great say and I'm happy...

Value for money, consider 3 star hotel for me... consider nice location for me too as I'm driving, but a bit hassle if walking to town center for local hawker food, nice sea view from hotel's room and you can see sunrise... delicious breakfast at hotel's cafe... air-cond is cold... definitely will visit again and highly recommended... hope this hotel will operate as far as possible to become one of the long-time historical hotel...

Family

6/10

Pleasant

16 Jun 2018

Kathy

Nearby the beach

Nice staff but the hotel are too old which is only good for budget hotel that you are looking for.

6/10

Pleasant

01 Apr 2018

Yvonne

Cleanliness too bad...

Partner

2/10

Poor

31 Dec 2017

apez

Teribble and dirty hotel

My room was so terrible and dirty.toilet bowl very dirty and water heater not functioning.floor and bed dusty

4/10

Poor

12 Jun 2017

OK

Faulty Door Lock

Troublesome

2/10

Poor

26 May 2017

Gary

Spare yourself the disappointment

It may be called The Hotel Regal, but please take my word that there is nothing remotely regal about this place. A more fitting name might be The Hotel Disappointment.

Their advert on Expedia claims that \"every room has a minibar.\" So where was mine, hiding under the floorboards? And what about \"all rooms have rainfall showerheads\"? Where was mine?

Their Expedia advert also claims that the Hotel Disappointment is \"a 3 Star Penang Hotel\". Well that being the case, a backpacker hostel would have to be worthy of 2 Stars because this hotel is only a marginal step up from that.

The hotel is basically a decade or two overdue for a refurb. The aircon adjustment dial on the wall in my room looks like something from the 1960s, and functions as well as you'd expect it to from that era - even lying on top of my bed sheets free of all clothing I was just about below the threshold for breaking sweat.

The decor is Drab, with a capital D. There's grime on the walls and plug sockets, cheap, tasteless furniture. A TV with 6 channels: 2 with no signal strength; the other 4 with tacky non-English drivel.

The breakfast that they serve is an insult to the word \"breakfast\" - this really is in league with your run-of-the-mill backpacker joint and basically just pitiful.

Now I'm not comparing this to the Marriott - I'm comparing this to other Penang hotels in this very price range which are within 400 metres from this putrid attempt at a hotel. It simply has no right being in this price range

10/10

Exceptional

04 May 2017

Verified traveler

nice

Arrive late @ 10pm, being told no room but guest what, they upgraded us into 2 queens bed room. That was awesome !!!

Family

4/10

Poor

27 Mar 2017

Albert

The hotel looks good from the outside.

Cigarettes smoke smell all over until inside the room. Bathroom not clean.

4/10

Poor

20 Mar 2017

ANDREW KHOR

not recommed to friend

no shampoo,toilet dirty,air condition not cool at all

Family

2/10

Poor

01 Feb 2017

Harzimi

Never Ever Stay At This Hotel

From the outside, the hotel looks so old & outdated. Does not seem to be maintained at all. When I checked in, I got a room with a room door that does not work. The hotel staff said that the system was down. So, everytime I wanted to enter the room, I had to ask the staff at the counter to open it. Imagine doing this for 2 days straight! What was even worse was the room had no air-conditioning. I complained to the hotel staff several times with hardly any action taken. Finally, they gave me a new room only after they admitted they could not do anything alse about the room.

The hotel has a club/disco bar on the bottom floor. The noise could be heard even if you are on the 3rd & 4th floor! You can see drunkards come out & into the hotel with ease. Definitely not suitable if you are staying at this hotel with small children.

The room itself was very dirty, the bed was uncomfortable, the towel was dirty, even the bed sheets seemed to be not washed! How can the hotel expect people to stay here in those kind of conditions?

The only good thing about the hotel is the location as it is in the middle of Georgetown, so it is quite walkable to go anywhere nearby.

Overall, never stay at this hotel, ever. I had no choice as this was the only budget hotel left available for a last minute booking during the Chinses New Year holidays in Georgetown.

Probably one of the worst hotels I have ever been to. Period!

4/10

Poor

29 Jan 2017

khairil

Bad Facilities in the room

Uncle (receptionist) should know how to greet a guest, his face show unhappy mood. Aircond in room 301 cant control the tempreture. Phone line disconnected, unable to call for help. TV was diffuclt to swith on or off. Cant use Access card to enter room , keep ask staff to assist us.

4/10

Poor

18 Dec 2016

asuypower

To noisy because of the karaoke/pub downstairs. Consider cheap hotel for its great location.

6/10

Pleasant

01 Dec 2016

Verified traveler

far from town

far from town,walking about 15min to get nasi kandar,at night lot af noise from bar/karaoke cannot sleep

6/10

Pleasant

03 Nov 2016

dr prabhu

Satisfactory could hv been better

Room air contioners hv no controll it was shivering all night
No hot water on rainy days
Water cister leaking
Shower head outdated n leaking every where
Staff reasonable
Breakfast monotoneous
Qe managed to stay as it was convienient to drive every where around

4/10

Poor

13 Aug 2016

Chelsea

Hotel Regal Malaysia

The hotel smelt like cigarettes all around. The bed had dirt and bed bugs all over them. The room was not clean before we used it. The bathroom had mold and dirt everywhere. The hotel staff were very reluctant to give us a new room after we asked. The breakfast was minimal with only toast and rice. The air-con did not work and the windows would not close. There was no safe or anything like that. Was not close to anything worth visiting but the bus were easy enough to catch from close by.

8/10

Excellent

09 Jul 2016

meow inn

Room comfortable

Overall is ok.... juz the ground floor karaoke very noisy starting 2am till 6am...

Family

4/10

Poor

14 Mar 2016

kamizan

bad

They can't find my booking . Asked me to pay for stay events i have paid the hotel.com. Breakfast provide only toasted bread and fried rice and fried mee. Will never come again.

4/10

Poor

24 Feb 2016

Candy

Cheap but not decently clean

I have stayed at many budget hotels but this one had no decent cleanliness. Blanket top had bits of dirt on, called for a change and a new one was just placed on the bed - no effort on service. No housekeeping as well. Free breakfast was just fried rice, fried noodles, and white bread. Location was not close to anywhere interesting. Will not recommend.

Partner

6/10

Pleasant

17 Jan 2016

Tan

So far everything is ok except the air-cond not cold.

Family

8/10

Excellent

25 Dec 2015

GHOZALI

very cozy

happy and relaxing.

Family

4/10

Poor

24 Dec 2015

Verified traveler

There is a KTV lounge or something near the hotel. I can feel the beat of the music past midnight living on the second level in the hotel. Not a good idea if u are a light sleeper.

Family

2/10

Poor

05 Dec 2015

Verified traveler

Bad experience in the Hotel

It was a very bad experience staying in the hotel:
1) The washing basin was leading
2) Toilet flushing is leaking
3) Electrical power plug point not functioning
4) Hotel room door cannot be opened with the access card. Need to get front desk to open every time when the door is locked
5) Disco noise was heard from 9.00pm till 6.00am the next day. Can't sleep during the entire stay in the hotel. Asking to transfer room but not successful
6) Breakfast was bad

Family

6/10

Pleasant

03 Dec 2015

Verified traveler

Just nice for the ringgit paid

Good to go

6/10

Pleasant

28 Nov 2015

Eugene

Just a Budget overnight hotel

Went to this hotel for 2 nights n booked a family room. The pros are the prices for a family room is quite reasonable. The location of the hotel is about 2 to 3km shopping mall like 1st avenue. Staffs were quite helpful. Parking is not a problem but is on 1st come 1st serve basis. Hotel breakfast is ok but still can be improved. The bad things are, 1, no water heater for shower and it's cold! 2, uncleaned bed sheet, saw some stains. Conclusion, value for the price u are paying.

4/10

Poor

21 Nov 2015

od3n

Low pressure water, old furniture

Not worth the money spent. You can get the better one.

8/10

Excellent

26 Sep 2015

kamalrudzaman

Good

Family

4/10

Poor

22 Sep 2015

Verified traveler

Excellent price with good location, but poor hotel condition. All rooms are using centralized aircond which cant adjust temperature manually, i guess the temperature around 23c. Sink is leaking, shower head is spoiled, minimal of room service, crowded parking area.

Family

6/10

Pleasant

31 Aug 2015

James

Nice hotel near to city of Georgetown

Nearby interesting world heritage site and not far from the sea side. Nice food and interesting sight seeing and shopping

2/10

Poor

27 Aug 2015

Verified traveler

Last time I will stay here.

Check in desk staff treated me was like I was a distubance asking to do check-in, with my Hotels.com receipt for one night. Was a long slow process, guy looked like he was about to attack me when he demanded 2 rm Penang service charge. No breakfast voucher was offered [ I don't use them any way], and no wifi password was offered.
The room air conditioning was good but noisy.
Worst was the thump thump of an all night live band until 4.00 am.
This happened on my last stay., but I was on the 2nd floor.
This time I asked for a quiet room and I was on the 5th floor.
I did not sleep well on both occasions.
same same.

6/10

Pleasant

25 Aug 2015

WONG

The electronic room key was malfunction. Have to go to the lobby to replace the key several times. Most of the staff were unfriendly. Only one india lady who attend me to check in was ok.

Partner

6/10

Pleasant

15 Jun 2015

Verified traveler

Good price with breakfast included!

Quick 1 night stop over. No chance to explore the surroundings. Hotel had a nice lobby but the aisle had a stale smell. The room is nice but aged. Still using the CRT type TV & it occupies the table. Friendly staff.

Family

6/10

Pleasant

09 Jun 2015

Janagaran

Wow

It was fine

Family

6/10

Pleasant

12 Mar 2015

william

Friendly front staff, Mr Lim & Mr Nasri

Safe and comfortable, nothing really fancy. Located close to the heritage area of Penang and many food outlets. Front counter staff are helpful and friendly.

2/10

Poor

20 Feb 2015

RONALD

Do not book.

Refused to stay after seeing the room. The description was a lie.

Partner

8/10

Excellent

12 Feb 2015

richard yeo

Generally ok within walking distance to town

No adverse comments n nice front staff especially Mr lim

4/10

Poor

09 Feb 2015

Verified traveler

smoking environment.

I can see people smoking at the front desk which is totally not allow because the Air Cond environment.
Nothing much for breakfast.

8/10

Excellent

02 Feb 2015

Badrul

Nice hotel, near to City

The staff is very friendly and informative.
The room is ok, tidy and they have hot shower.
Their breakfast is very simple and not bad.
Value for money.

2/10

Poor

05 Jan 2015

Verified traveler

smoking htl, no good to health

Totally not advisable to others.

It is an entirely smoking hotel.

The room has a third-hand smoke smell, the lobby also!

The staffs were smoking at the lobby!

4/10

Poor

01 Jan 2015

jack

Hotel Regal

Not really nice...the pillow is very bad and the room is not clean...

2/10

Poor

31 Dec 2014

Hong Huai

Bad

Not clean

Family

2/10

Poor

09 Dec 2014

Max

The Hotel is near to the City

I would no longer offer the hotel. It was very dirty and the beds were also not clean. I had to change rooms because in the night mice or rats nibbling at our food. Overall, you can not recommend this hotel and Air Asia should not do it too.