Apple Heritage Hotel

Malaysia , Penang
Georgetown, Jalan Sultan Ahmad Shah, 15
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50 reviews shown

4/10

Poor

19 Nov 2025

Hasliza

The room doesnt have ventilation. One of the cups in the room have a clear lipstick stain. The bed and bedsheet are old and due for change. This is my 4th time staying at this hotel but after this experience we have decided not to repeat our stay

4/10

Poor

01 Oct 2025

Jose

Shopping options was ok,rooms needs restauration and paint, staff professional and helpful, vineyard clean .

Leisure Self

4/10

Poor

01 Oct 2025

Jose

Shops waking distances,rooms needs restauration and paint, staff very polite and helpful ,area safe and quiet, poor amenites, no fridge in rooms,wifi slow,tv reception bad,just one channel.some times sewer smelling in bathroom.

Leisure Self

8/10

Excellent

18 Jan 2025

P A

Another pleasant stay in this small, friendly hotel. Nice staff, comfortable single room & ticked all my boxes. Central, can walk everywhere, very quiet, clean and has character. Will certainly choose again when in Penang

Self

2/10

Poor

25 Apr 2024

Nurul Sabirah

I checked in around 5 and 5:30 to 7 something there’s no electricity!!! And the same night around 12 something the same thing happened. I booked 2 rooms and 1 room has no soap. I asked for soap they said the janitor is nowhere to be found. Terrible

6/10

Pleasant

28 Jan 2024

Tarun

They were not having enough glasses/coffee mugs to change. Cleaning was on call rather daily

Leisure Family_with_children

8/10

Excellent

15 Jan 2024

P A

Comfortable central small heritage hotel

Part of the Apple group in Penang, it’s a charming little hotel within easy walking of lots of restaurants, the historic centre and the pleasantly landscaped new waterside promenade. I had a single room which was perfectly adequate, had an extremely comfortable bed and overlooked the little garden courtyard. It was quiet at night and the staff were very friendly and helpful - particularly appreciated as my stay coincided with a stressful few days when the whole of Georgetown was without a water supply due to major engineering works. Will definitely return when in Penang.

Self

6/10

Pleasant

14 Jan 2024

Sophie

Wouldn’t stay there again

Very expensive for what we got, we stayed at other hotel in kl for much cheaper and the quality of room was much higher. They have a unique decor thought but not worth the price. The color on the wall is very messed up and you can ear everything outside as if the window are not close. WiFi isn’t working half of the time and when it’s working it’s really slow. Also everything is a bit far.

Partner

10/10

Exceptional

05 Dec 2023

Ashley

Loved the antique look

Leisure Family

8/10

Excellent

03 Mar 2023

Alexandra

Comfortable stay in good location close to bus routes and eateries.

Partner

6/10

Pleasant

02 Jul 2022

Very Tired - desperately needs resorting.

Good location and Large rooms and comfy beds - but oh the condition of the general upkeep of the rooms/ building is very poor- ceilings have mould - carpets look like they have never been cleaned (really horrible) showers that work but very moldy. Lastly very noisy if on the left side - I was in room 116 and there is a disco next door that goes on to 0200-0300 - so noisy I had to change rooms.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2019

Susan

Helpful staff. Very clean room and wonderful comfy beds. Short walk to centre and not noisy.

Partner

10/10

Exceptional

20 Nov 2019

Lisa Alizah

Beautiful stay.

Beautiful hotel. The room and toilet too..friendly receptionist. Will definitely book this hotel if I am in Penang again.

Partner

8/10

Excellent

02 Aug 2019

JunJun

Unique Hotel

One of the best sleep in hotel. Still room of improvement but overall satisfied.

Family

8/10

Excellent

08 May 2019

Verified traveler

I like the building..

Leisure Self

2/10

Poor

16 Mar 2019

chee

Rude and bad services

The receptionist was rude(Male name Daya) No greating,no customer service,urging with customer, spoil my mood for the trip.

10/10

Exceptional

15 Mar 2019

JONG AI

Enchanting

The room deco was superb. Enchanting and lovely. Room is as lovely as shown on the website.

Partner

8/10

Excellent

12 Jun 2018

Lim Chin

Overall excellent.
Only one thing is that sometimes you will be disturb or annoyed by the noise outside.
And you might also hear noise from the other rooms.

If you don’t care about noise, this is an excellent for you.

Partner

10/10

Exceptional

21 Dec 2017

James

Nice Cozy Hotel

My family of 4 stayed in one room with 2 queen size beds. Room size is good. The hotel itself is small and quiet, didn't seem to have too many guests when I was there. Facilities are basic but I find it comfortable and pleasing.

Family

10/10

Exceptional

23 Nov 2017

Mei

Friendly and Cosy Boutique Hotel

Staffs are friendly and helpful.
Room is very beautiful and luxurious.
Bed especially comfy.
Great location and easy accessible to great local foods.

Will definitely recommend this hotel to my friends.

4/10

Poor

16 Nov 2017

Been Around

Don’t stay there

Ckecked in after 8. The lady at the desk was not very kind. Beds are very small my legs stuck out a foot. Had to walk up some old unsafe stair case to get to our room with bags in toe. No bell hop. No breakfast and not much around. Been traveling SE Asia for 6 weeks and have to say for the price not worth it. Moved to the Evergreen for the same price. They are wonderful there. As for photos not wasting room on my 128g Iphone lol.

6/10

Pleasant

31 Oct 2017

Hong Neo

A HOTEL IN A GREAT LOCATION BUT LOUSY ROOM

We were located on the first floor and near to the reception area - Room 102. I must say that this is not a very good room. Firstly it's too near to the reception area so everytime when people gather there or check in it's very noisy. And what's so terrible that we couldn't get any good sleep for the all the 3 nights as the room upstairs was making so much noise, we hear footsteps all night, talking and etc..... Just sum it all VERY NOISY.

We chose this hotel because of the Parking Facility.

Partner

10/10

Exceptional

26 Aug 2017

Beverlee

Great Second Stay

Great small boutique hotel. The staff get to know you and they are very helpful. Easy walk to the middle of Georgetown, about 10 minutes.

Partner

10/10

Exceptional

29 Jun 2017

Azim

Great location, beautiful hotel & very walkable.

Room was clean & great. The decor is excellent. Amenities however was lacking. There wasn't enough spoon for the tea & coffee set. I had to call for one. The other thing is courtesy, they had called in the middle of the night to bug us over a ridiculous charge of 100 ringgit. Make sure if you ever get a chance, do not book with this hotel. It's money hungry.

10/10

Exceptional

01 May 2017

Verified traveler

Comfortable stay in Penang

We stayed at Deluxcious over Labour Day weekend 2017. We picked one of the family suites, which comes with two excellent Queen size beds, which meant wonderful night sleep. The room comes with a refrigerator stocked with complementary bottles of water and soft drinks. Hair dryer, electric kettle, coffee and tea are also provided. There is a safe for your valuables. Great shower, nice hand and bath towels and complete toiletries are greatly appreciated. The hotel still has that \"new\" feeling to it, and the facility is kept very clean. Breakfast was not provided, but since the hotel is located within a few minutes walk to many restaurants, that we could easily find breakfast each morning. We liked the location of the hotel. It is approximately 20 minutes leisurely walk to heritage sites, which we could also get to by taxi or bus. And in the evening, we could enjoy the quiet area. Highly recommended!

8/10

Excellent

01 May 2017

Huang

Walking distance to Georgetown tourist attractions

Satisfactory.
Nice walk to Chulia street and Red Gardens.

8/10

Excellent

19 Apr 2017

Jas

Nice hotel

Nice short stay we had at the hotel. The interior is nice and cosy. Walking distance to popular food and attraction streets

10/10

Exceptional

19 Apr 2017

Stephen

Nice centrally located hotel.

Nice centrally located. Easy access to gurney drive and shopping centre and within walking distance of George Town. Free bottled water too

Partner

8/10

Excellent

11 Apr 2017

Siti Hajar Ashikin

Just ok. Nothing interesting. The room looks new n comfortable because of the renovation. Peaceful but still can hear people talking or walking outside the room.

Stayed at their standard room. Very small and hard to move around.

But the bed very comfortable.

Partner

8/10

Excellent

05 Mar 2017

Twinkle

Great location, lovely staff

very cute and kitsch hotel in a great central location. we could walk to a lot of places and restaurants and sights around us.
the staff is very nice and speaks fluent English. the rooms are a bit small (we had a superior twin) but more than enough and clean. the interior is unique and great!

10/10

Exceptional

12 Jan 2017

Jenn

Best staffs ever!

The staffs are extremely friendly and helpful, and would take the extra step to make sure the stay was comfortable. The room was neat and clean, with all vanities available.

8/10

Excellent

08 Jan 2017

Tan

Room was just nice for single stay. Area was quiet. A short distance away from bars.

10/10

Exceptional

28 Dec 2016

irene

Near by gurney drive

This is my second time stay in here. Everything is ok and smooth. Just only this time we stay near by reception counter, morning will noisy with guess only.

8/10

Excellent

27 Dec 2016

Verified traveler

The bed is comfort, however the sound proof need to be improve

8/10

Excellent

27 Nov 2016

RAM

Like living in a royalty

Lovely hotel .. style of the hotel was very appealing and grand

10/10

Exceptional

23 Nov 2016

Robert

Clean and Comfortable Victorian in Heritage Area

The owners have taken a nice old victorian building in the Heritage area of Penang and restored it nicely. So, if you've stayed at the Blue Mansion and enjoyed a great Chinese experience, you can enjoy a British experience at the Deluxious (at a budget price). The staff is extremely friendly and helpful.

6/10

Pleasant

22 Nov 2016

Ex budget hotel tarted up, nothing luxurious.

Stayed there on business since my normal hotel fully booked. No windows in room. No desk. No restaurant for breakfast, but there was excellent street food available for breakfast within 2 mins walk.

8/10

Excellent

20 Nov 2016

Verified traveler

Good stay

Overall it was a pleasant stay, the room near to reception counter needs better sound proof though.

6/10

Pleasant

19 Nov 2016

Verified traveler

Newly opened. Nice decor but VERY Noisy.

A few basic comforts missing. i.e Bathrobes. Some type of fruit or breakfast food should be available even if prepackaged muffins, yogurt etc.. No instructions as to where to turn on airconditioning, hot water etc. Lighting is lovely for 'mood' hopeless for reading. Staff are lovely, helpful and overall very pleasant - just not experienced.

8/10

Excellent

15 Nov 2016

Machere

Convenient and clean rooms

Room is good for those looking for clean and convenient hotels. Staffs are very helpful. Parking is ample within the vicinity which is very good. Locations is excellent. If not because of the hot weather, many places of interest is just walking distance.

Family

8/10

Excellent

14 Nov 2016

Valerie

Nice hotel for couple/ anniversary

The room kinda small but overall was ok. The room is clean and the bed is so comfortable. The blanket.. the pillows... I'm staying at the second floor. Glad I'm not staying the first because first floor would be much noisier. And lobby full of Indian smell

Partner

6/10

Pleasant

10 Nov 2016

wan lin

New hotel for two months

The only good thing is the hotel is newly renovated two months ago. So everything is clean and new. But, the rooms doesn't have ventilator nor can the bathroom windows open. So air circulation is kinda non existence except for aircon. Superior room is too small. Double bed is smaller then normal queen size bed which is weird. Location is far from city center. You can always uber around though.ita van gogh theme room but staff doesn't know which pain it was inspired by which was quite daunting especially it's a small boutique hotel. Bathroom space is over huge, but no bathtub. I don't think I will go back to stay though.

Partner

8/10

Excellent

04 Nov 2016

Y Miranda

A pretty Boutique Hotel

A very pleasant boutique hotel in a nice private location. Love the spacious parking space in the compound.

8/10

Excellent

26 Oct 2016

Guan Chen

Convenient and clean hotel

Stay was okay

Partner

10/10

Exceptional

14 Oct 2016

traveller

A hotel that felt like home away

The experience was so welcoming the moment I step into the hotel. The lobby is so elegantly designed and look so grand. The front desk staffs Buva and Kavitha were so friendly and helpful. Rooms are super classy with Victorian feel. Beds are really comfortable. Had a really superb stay. Will definitely come back again.

10/10

Exceptional

13 Oct 2016

Dan

Brand new hotel with excellent room

I love the modern Victorian deco, very comfortable bed.
Brand new renovation of the hotel. Friendly staffs.

2/10

Poor

23 Dec 2024

alejandro

Peor imposible. Nos han cobrado la tourism tax aunque nuestra reserva decía que ya estaba pagada. Los agentes de Expedia no sabían ni traducir un texto de internet y pasaron de nosotros después de hacernos perder dos horas de nuestras vacaciones

Friends_and_family Family

6/10

Pleasant

17 Dec 2024

Mikko

Tyylikäs, vanha hotelli hyvällä sijainnilla

Hyvä sijainti josta pääsee nopeasti seikkailemaan George Towniin. Rannat ovat kaukana ja rentoutumisen kannalta jäin kaipaamaan uima-allasta. Ravintolan puuttuminen ei ole ongelma sillä hotellista pääsee nopeasti kojuille ostamaan paikallista aamupalaa. Huoneen ilmastointi ei toimi ilman avainkorttia, joten se muuttuu todella kuumaksi päivän aikana ja jäähtyminen ottaa aikansa. Palvelu on ystävällistä ja hotellin rakennus tyylikäs.

Self

6/10

Pleasant

10 Feb 2024

Elie

6/10

Pleasant

11 Nov 2023

Hirokazu

冷蔵庫がない
テレビが故障

Leisure Self