Eastern and Oriental Hotel Penang

8/10

Excellent

23 Apr 2026

David

We had a very pleasant stay at this historical hotel.

Partner

10/10

Exceptional

17 Apr 2026

Roberta

Great hotel. Rooms are spacious, well appointed, great pool and amazing breakfast. What was lacking was the ability of the front desk staff to provide good restaurant suggestions. There should be a list that the hotel provides with suggestions. I would definitely recommend the Eastern and Oriental Hotel and would stay there again.

Partner

10/10

Exceptional

15 Apr 2026

Tiffany

Wonderful room, very spacious, staff were all amazing. Breakfast excellent, so many options and we went to the evening buffet which was so good and excellent value

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

SUSAN

We have stayed at the E and O three times over the past 20 years. I love this hotel! Its old colonial flavour sits well with me. The new part is lovely too but this time we stayed in the Heritage wing which will always be my favourite. Our room 010 which had a separate lounge and twin bedded room, opened up to the grass area a few steps from that gorgeous pool. Staff was attentive and friendly. Food was amazing. This hotel is full of old world charm. Always will be highly recommended. Hope to keep returning as the years progress.

Partner

8/10

Excellent

28 Mar 2026

gurhan

Breakfast was not in our expectations

10/10

Exceptional

25 Mar 2026

Steven

The room was very clean.
Staff very accommodating

10/10

Exceptional

23 Mar 2026

Noburo

Our stay was truly unforgettable, encompassing every aspect of the experience.

Family

10/10

Exceptional

08 Mar 2026

Karl

Clean, large room with great Seaview. Lots of restaurants/food options nearby. Great street art to view while on a walk.

Partner

6/10

Pleasant

05 Mar 2026

Gillian

The staff are the main asset at this hotel.

We got our first room and there was a strong chemical smell in the room and across the full floor. We managed to move to a different floor and it was much better.

In general the hotel is nice however there are quite a few tired areas.

I would avoid breakfast - there is a local bakery nearby, we went here instead.

It was advertised as 2 pools which is true however depending on your booking and side of the hotel you are staying in will dictate which pool you can use. Something that was not clear to us at booking or at check in.

Partner

10/10

Exceptional

27 Feb 2026

Candice

Awesome stay

Partner

10/10

Exceptional

27 Feb 2026

Jeffrey H

Great spit

Partner

10/10

Exceptional

08 Feb 2026

ION

Clean room very large and nice. Amazing breakfast and super friendly people

Leisure Partner

10/10

Exceptional

06 Feb 2026

Yook

Clean room

Business_and_leisure

6/10

Pleasant

03 Feb 2026

Craig

Room okay with everything we needed, we felt breakfast was just okay too. In relation to the staff we found them rude and very matter of fact!! I wouldn't stay again

Leisure Family

10/10

Exceptional

01 Feb 2026

Andrew

This hotel is faultless. Clean , well equipped, great location, spacious rooms, excellent dining and great staff.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Jacqueline

A beautiful hotel in a great location for visiting Penang. The seaview rooms are highly recommended.

Leisure Family

10/10

Exceptional

25 Jan 2026

Joseph

Staff very good
Food excellent
Very nice dining offers including free flow wine and drinks packages

Partner

10/10

Exceptional

14 Jan 2026

Michal

We had the most wonderful stay at the Eastern and Oriental Hotel. The room, the breakfast, the facilities and the service were impeccable. Would definitely come back again!

Leisure Partner

6/10

Pleasant

14 Jan 2026

Carolee-anne

The room and buildings were beautiful. The service varied. Sometimes very good, sometimes stand offish but professional. The service at the poolside was a bit rude. Our request for napkins when we received some food was met with eye rolling for example. The food was 3/5. One exception was the afternoon tea which was wonderful.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Erica

Beautiful hotel…excellent, friendly service

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Franz

Great spacious room, sea view, stylish bar, only pool chairs very old and hang through, breakfast very good but otherwise restaurants very average

Leisure Partner

10/10

Exceptional

27 Dec 2025

Irfan

An exceptional stay from start to finish — luxurious rooms, impeccable service, and thoughtful attention to every detail. World-class amenities, elegant design, and a prime location make this hotel a true five-star experience worth returning to.

10/10

Exceptional

17 Dec 2025

Yuet Ping

The hotel is beautiful and the room is spacious and well decorated. The staff is friendly and attentive. I also tried the spa facilities and the message was excellent.

Leisure Family

10/10

Exceptional

04 Dec 2025

Duncan

An absolutely fantastic hotel. We stayed in the heritage wing and found the staff wonderful, the food delicious and the room kept clean and tidy. We will be returning to this gem.

Leisure Partner

4/10

Poor

26 Nov 2025

Lindsay

Disappointing stay. Property is definitely trading on its history and is in dire need of updating. Room issues were not addressed and breakfast was so poor that we went out instead. Assistant manager called once and then never followed up. Would not stay again and wouldn't recommend.

Leisure

8/10

Excellent

26 Nov 2025

John Armstrong

I recently stayed at the E&O Penang and overall had a very good experience. The room itself was exceptionally clean, comfortable, and well kept. I needed a few extra items like towels, and although I had to ask, the staff responded quickly and efficiently, which I really appreciated.

One area that could be improved is the food offering. The room service menu is quite limited, especially late at night. Arriving back at the hotel around 11:30pm to find the bars and restaurants closed left very few options, which was a little disappointing for a hotel of this standard.

Some of the common areas, particularly around the pool and outdoor spaces, are starting to show their age and could benefit from a refresh. It would also be great to see more variety in the food choices across the hotel, especially more local Asian options.

Overall, though, it’s a solid 4 out of 5 stay — classic, comfortable, and with excellent service when needed. With a few updates and broader dining options, it could easily reach a 5.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Shahid

Beautiful hotel. Clean spacious room. Delicious breakfast buffet. Great location

10/10

Exceptional

12 Nov 2025

Vincent

Incredibly clean room, staff excellent and breakfast buffet was amazing

10/10

Exceptional

08 Nov 2025

Eng Chuan

The whole hotel was just so lovely, from the large room to the amenities and the bar and restaurarestaurant srestaurarestaurant

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Glynnis

Lovely room in a lovely setting in a very well run hotel.

Partner

10/10

Exceptional

05 Nov 2025

Junie

Well preserved suites with great hospitality.

Leisure Family

10/10

Exceptional

11 Oct 2025

Lynda

Excellent buffet breakfast.

Leisure Self

10/10

Exceptional

07 Oct 2025

BETTY

Breakfast was excellent, million dollar view from room and restaurant

Leisure Self

10/10

Exceptional

02 Oct 2025

SANDRA

The breakfast was amazing with a lot of options. The pool on the 6th floor was fantastic. Overall a brilliant hotel in a good location

Partner

10/10

Exceptional

27 Sep 2025

Henry Michael

I always enjoy this great hotel

Leisure Family

10/10

Exceptional

19 Sep 2025

Jyotishima

Amazing architecture and a feel of royalty

Leisure Family

10/10

Exceptional

14 Sep 2025

SRUTHI SAJI

Fantastic stay at the E&O, highly recommend!

Leisure Partner

10/10

Exceptional

12 Sep 2025

Dorothy

I loved it! A wonderful stay in one of my favourite places. I have visited before and will do so again!

Leisure Self

8/10

Excellent

28 Aug 2025

Susanne Elizabeth

Rooms were large and nicely appointed. Breakfast excellent. Staff very good. My stay was in Victory but friends stayed in Heritage and got a lot of add ons I didnt have access to. Overall a very pleasant experience.

Leisure Friends

10/10

Exceptional

25 Aug 2025

Hsu-Ming

Beautiful heritage property with gorgeous, spacious rooms, huge and very clean bathrooms, and lovely lounges and cafes. The staff are wonderful. We enjoyed our stay very much.

Leisure Family

10/10

Exceptional

23 Aug 2025

Lori

Unique to stay in a luxury hotel that takes such good care of it’s guests and maintains the original elegance of the building

Leisure Self

6/10

Pleasant

01 Aug 2025

BRIAN

Staff in general not very friendly except the doormen and porters. Cockroach at noodle area at breakfast. Just not a welcoming vibe in general. I’m a platinum member with an established group of hotels and I forwent that to experience something different and I found the hotel to be nothing special. May have the laurels of being 140 years old but the welcoming is definitely not that.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Eric

A delightful step back into the charm of traveling in the past. Like Raffles in Singapore, this hotel will bring you back to the time when travel felt like living abroad. Our room was beautiful, a suite opening up onto the garden next to the waters edge. The room is beyond comfortable and quiet, a beautiful experience. The hotel staff is helpful and friendly, the hotel itself is quiet and spacious. The breakfast is delicious, we had one of the best Nasi Gorengs here. Overall, a highly recommended place to stay in George Town.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Evan

The hotel is gorgeous and located right on the water in walking distance of all Georgetown attractions. It is a grand hotel in every sense - luxurious, comfortable and with a wonderful staff. A great place to stay in Penang.

Leisure Partner

10/10

Exceptional

13 Jul 2025

shamneet

A very beautiful heritage property that oozes class.

We had a king room in the newer Viceroy annex. Really huge room overlooking the sea.

The staff are really friendly and helpful the entire stay.

Great buffet breakfast in Sarkeys - huge choice of hot and cold food including freshly made noodles and eggs according to your choice. We really enjoyed sitting outside for breakfast as the main room gets a bit noisy . The only negative was we found it a bit odd that they clear breakfast up 20 minutes before closing time so that's a bit of a rush and unusual for a hotel to do that. But apart from that great breakfast. For a smaller choice but for a more pampered breakfast The Planter is a nice alternative. Very attentive staff there.

Lovely pool with plenty of sun beds and seats. Never crowded. However the time of booking it should be mentioned that you can't use the big main pool in the Heritage wing unless you're staying in that side which was a shame.

Fantastic location near all the main tourist sites and restaurants. Grab taxis are suoer cheap by the way.

Overall loved it.

10/10

Exceptional

13 Jul 2025

P

Amazing....fabulous friendly staff, delicious generous breakfast. Would be good to have USB charging ports in room. Great housekeeping.

Partner

10/10

Exceptional

26 Jun 2025

Elleen

We love this heritage hotel!
So much space, well maintained. Love the sea view too! Good location,easy to grabcar to many spots. The breakfast is also fabulous! Will stay here again if we return

Leisure Partner

10/10

Exceptional

19 Jun 2025

Susan

Love the Colonial feel. Rooms were great (spacious, with great sea view. Free breakfast offered huge choice

Leisure Partner

8/10

Excellent

15 Jun 2025

william

Its lovely but note:

- very little information is given at check in about bars/facilities/features of the hotel
- the victory suites do not allow access to the heritage pool, nor access to the club suite, none of which was intimated anywhere when booking nor on the hotel's own website/literature. We asked to upgrade when we found this and got a flat refusal
- the victory pool while lovely has steps into it the last one being about 18 2 feet abovethe pool floor. If you are elderly or got good on your feet, you will struggle
- some areas could do with TLC, e.g the wondows in Planters Bar needed a wash and the outside tables were grubby

Leisure Partner

10/10

Exceptional

02 Jun 2025

Gary

Style,pool ,location.
Excellent staff especially Taufiq for his help in arranging out travel to our next hotel.

10/10

Exceptional

29 May 2025

Mansoor

It’s an absolute beauty with a fantastic service and friendly staff.

Leisure Friends

10/10

Exceptional

17 May 2025

Lawrence

Grand hotel with great location and views.

Colonial style hotel with very nice staff and views. Spacious clean rooms and large bathroom. Buffet breakfast was excellent with plenty of choices. Love the atmosphere and the location.

Partner

10/10

Exceptional

07 May 2025

CHONG-HSIEN

Easily accessable to anywhere in Geogetown. House keeping service us excellent. Breakfast choices are abundant.

Swimming pool area is fully self service. This is an area that could be improved, at least with provision of water or ice water, etc.

Leisure Family

8/10

Excellent

06 May 2025

Bernadette

We stayed in the Heritage wing which has a charm all of its own. The room layout was lovely, however, the bathroom seems due for an update. The staff were friendly and accommodating, and the food in the Palm Court restaurant and the bar was very good. The Cornwallis was a treasure, a lounge where you can cool down and relax with a complimentary drink.

Leisure Partner

10/10

Exceptional

04 May 2025

Flordelis

The hotel staff were very responsive to our needs.
The service is incredible.
The breakfast buffet offered many varieties of foods which were made from fresh ingredients

This is my second time here and I will come back again

I highly recommend this hotel

Leisure Friends

10/10

Exceptional

30 Apr 2025

Glen

This property has been a legendary hotel industry icon for 140 years and still leads the way in providing an international five star service!

Leisure Partner

10/10

Exceptional

21 Apr 2025

Barry

It is an absolute beauty with a fantastic service and very friendly staff.

Leisure Partner

6/10

Pleasant

12 Apr 2025

Anthony

Could do a lot better

This is a satisfactory hotel but not 5*. It obviously was a very grand hotel in its day but needs renovated to bring it up to those former standards. The location overlooks the sea but it is not a good view!
The saviour for us was Nagesh at reception who was extremely friendly and helpful. The other member of staff was Lillian in the bar area who was a ray of positivity and excellent service.

The food at breakfast had lots of options but the quality should be better. Those hot dishes being offered where often cold and are not being kept at the right temperature.

The suite we had was of a good size and a wonderful power shower....which we loved. The toiletries where also of a good standard. The television must be one of the smallest I have ever encountered on my travels and certainly should not be a suite.

Overall I think there are better hotels to be had for the money being charged.

Partner

6/10

Pleasant

12 Apr 2025

Stephen

In all honesty a bit of a disappointment

Leisure Partner

10/10

Exceptional

01 Apr 2025

Heather

Staff was amazing and a beautiful view

Leisure Family

8/10

Excellent

09 Mar 2025

Claudia

It is a beautiful property

8/10

Excellent

07 Mar 2025

Verified traveler

E&O nostalgia

The views were great, the suite is spacious and very comfortable. Great for family gatherings .

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Faye

We had a wonderful stay at the E&O hotel, the surroundings were lovely and it had such an old school luxury charm. All dining areas were lovely and the club lounge for cocktail hour added something extra special. Thank you for a wonderful stay and I would recommend this to anyone who would like to stay in a hotel with such history and good service.

Leisure Family

10/10

Exceptional

24 Feb 2025

Benjamin Ee Ping

Beautiful

Leisure

10/10

Exceptional

24 Feb 2025

mandy

Best hotel on our Asia Trip.

10/10

Exceptional

21 Feb 2025

Manoj

Wonderful stay. Very helpful and friendly staff. Excellent service. Breakfast and staff top quality. Will go again

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2025

David

Always a great stay

Leisure Partner

10/10

Exceptional

09 Feb 2025

David

A good choice for Penang

Great iconic hotel - good value overall - we stayed in the Victory wing and the rooms are spacious and we preferred to the heritage section. Service was polite, not overbearing and the hotel had a nice relaxed feel. Lovely infinity pool. Breakfast catered adequately fif every taste.

Partner

10/10

Exceptional

08 Feb 2025

Gillian

Beautiful old colonial hotel, great value for money for food and beverages and best location in central George Town

Leisure Partner

10/10

Exceptional

31 Jan 2025

Jennifer

Probably the best hotel we’ve stayed in!

Wonderful hotel beautiful room and housekeeping excellent. We were upgraded to a room that allowed drinks and canapés in the Cornwallis lounge. Fantastic location walking distance to the street art and Chew Jetty. Buffet in the evening is excellent value and the breakfast amazing. Staff also wonderful cannot fault this!

Partner

10/10

Exceptional

27 Jan 2025

Ronald

This is one of my favorite historic hotel. The swimming/Gym area is just right size. Morning Yoga classes by the water is also one of my favorite activities. The breakfast buffet is the best of the world. I love this hotel.

Leisure Friends

10/10

Exceptional

27 Jan 2025

James

Beautiful Hotel experience.

This hotel is truly 5 stars 🌟 Our suite room was gorgeous and so spacious. We were overlooking the sea in the heritage section of the building. Everything you need for a great stay, even our mini bar items were free ! Also had access to lounge for tea/coffee throughout the day and drinks & snacks between 6 & 7 pm. We had breakfast in Planters as it was quieter than than Sarkies and a beautiful view from the outside. We will definitely stay there again.

Partner

4/10

Poor

26 Jan 2025

Rosemary

It is not clear on Expedia that we were not booked in the hotel advertised. There is a new wing called 'Victory Tower' that we had to stay in. The old hotel front desk staff were dismissive and no help. The new tower manager was very helpful and although he couldn't put us in the old hotel as advertised he did upgrade our room and give us access to the amenities of the 'old hotel'.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Ronald Mark

This hotel feels like a throwback to the British Colonial days, in a good way. The service was impeccable, the food was excellent the ambiance was old world luxury. Highly recommend if you are looking for a hotel with real character.

Leisure Family

10/10

Exceptional

21 Jan 2025

Kevin

Might have been the BEST Hotel we have ever stayed at in the World. And we have been to a few. In fact, after our two stays there; during back and forth Cruise overnights - we sat down later and tried to figure out if there were any better?? It took a while to even come up with a couple of our favs’. And We have had some Grand Ones, but the E & O; we can easily count on, with only two or three fingers. Views spectacular. Ultra clean and safe. Quiet and Relaxed. Rooms fit for Queens and Kings. Excellent location - with short walks to some cool Markets and reasonably priced Night Time eats. Red Garden Food Paradise, close by gets top marks. And the breakfast buffet at the hotel is unparalleled / unbeatable for quality, selection, friendliness, service and tastebuds. Definitely the best buffet breakfast in the World, bar none! And the best of all was the Very Friendly / Courteous Staff. Professionals in every aspect. Top that off with an excellent local driver, that we still correspond with daily - and E & O and Penang has easily become one of our favorite destinations. So wish to return/visit again. Very well done. Thanks to ALL. We will never forget You.
Your Beautiful Place and People - are the Real Deal.

Leisure Partner

8/10

Excellent

13 Jan 2025

WEN

Good location but the service is mediocre

Leisure Family

10/10

Exceptional

09 Jan 2025

Christian

Lovely hotel

Beautiful and comfortable hotel, with good service and good location on the waterfront. Rooms are large. We will definitely stay there again. Enjoyed the pools and the work out room.

Partner

10/10

Exceptional

05 Jan 2025

Lindsey

The E&O is a the perfect hotel for a relaxing break, this was our second visit and it didn't disappoint,
The staff make this hotel what it is, nothing is too much trouble.

Leisure Partner

10/10

Exceptional

22 Dec 2024

Dennis

Very luxurious experience.

Leisure Family

6/10

Pleasant

21 Dec 2024

Celia

The hotel location is great and our room had a sea view. However, there was a strong mildew odor in the room. We had to air it out daily.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

George

Beautiful hotel right on the waterfront and walkable to a lot of tourist attractions and restaurants, very friendly staff!

Leisure Self

8/10

Excellent

19 Dec 2024

Jonathan

Great place....hard mattresses!!

Wonderful hotel...only issue was my preference is for a softer mattress...still got a bad back now!!

Partner

8/10

Excellent

19 Dec 2024

Ahmed

Staff are not friendly. The person who picked us up from the airport drove insanely fast and had bad quality driving. The receptionist who checked us in was less than enthusiastic.

Morning buffet is amazing, and so are the staff members who work in the restaurant, as well as the cleaning staff.

Lunch buffet food was mostly cold.

Leisure Family

10/10

Exceptional

13 Dec 2024

Eric

This hotel is truly a gem. Beautiful building, excellent room (Rudyard Kipling) with the completely unexpected upgrade. Afternoon high tea was superb. Additional VIP benefits were drinks/food in private lounge in the evening, and free breakfast from a choice of three magnificent hotel restaurants. The best place to stay in SE Asia!

Leisure Partner

10/10

Exceptional

11 Dec 2024

Wan Ting

The corner studio suite at the new wing was great with partial sea view. Room was very spacious. Love that the pillows were firm. Bed was a standard King, so it felt smaller than the US King size at other hotels. Lots of options at International buffet breakfast.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2024

Susan

Beautiful hotel! Service outstanding. Food is excellent. The pool is beautiful, great place to relax and unwind. Walking distance to Georgetown.

Leisure Friends

10/10

Exceptional

01 Dec 2024

Nicholas William

Food in restaurants should be improved. Service and physical plant is great

Leisure Family

10/10

Exceptional

28 Nov 2024

Angela

Wonderful Stay

We loved our stay at E&O. It’s a beautiful hotel and has many old style charm. The breakfast options were amazing. The location is within walking distances to many restaurants, banks and fun places, Chew Jetty, Armenian Street…

Partner

10/10

Exceptional

22 Nov 2024

Ian

Loved our stay at this unique and heritage hotel.

Leisure Friends

8/10

Excellent

14 Nov 2024

Lay Har

The hotel is charming in its vintage appearance and colonial fixtures and furniture. Amenities are however modern. Comfort and convenience are thus not compromised.

Leisure Partner

8/10

Excellent

07 Nov 2024

Roberto

The historic part of the hotel is picturesque, some staff is friendly, some not. The food options are average. The area around the hotel is not very nice and pretty dirty and smelly.

Leisure Self

6/10

Pleasant

07 Nov 2024

Stella

Like the location. Average condition of the hotel

Leisure Family

10/10

Exceptional

20 Oct 2024

Kevin

The staff always ready to help with a smile.

Leisure Friends

10/10

Exceptional

16 Oct 2024

Nicholas

Nice hotel. Heiritage wing is the old classic hotel. Victory Annexe is newer section and has its own reception but you can walk between the two. Rooms a bit noisy in the morning due to hard floors.

Self

10/10

Exceptional

16 Oct 2024

Sally Ann

Wonderfully large rooms and bathrooms with all the comforts that you would expect in a hotel of this standard.
Sumptuous breakfast buffet with every choice imaginable and excellent quality. Staff very helpful and well-informed as to where to find genuine peranakan cuisine at reasonable prices.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Hiu Fai

It’s a beautiful property, very spacious, magnificent view!!

Business Self

2/10

Poor

22 Sep 2024

Angela

Bad service.

Leisure Family

10/10

Exceptional

19 Sep 2024

Jaime

Staff were all lovely. Really nice hotel. Buffet breakfast was a highlight! Definitely recommend

Leisure Partner

10/10

Exceptional

17 Sep 2024

Kuruvila

Excellent staff and management. I am a Marriott gold elite and you have raised the bar. Love it

Self

6/10

Pleasant

16 Sep 2024

jasmindar kaur

no advise given that parking is free and touch and go card needs to be validated every time we go out (knew about this only on second day when we asked on it). Also not advised drinks in minibar were free. only knew on the last day when someone came to ask us if needed any additional. Should check in counter not advise on this when checking in ?

Sent an email a few days before checking in if our room is at the new or old wing and no reply received as a result had to run around looking for our correct wing (seems to be a common problem as that’s the first thing concierge will ask).

Leisure Family