Palm Mansion Boutique Suites

10/10

Exceptional

20 Aug 2020

DiarmuidC

Whats not to like. Its a delightful and charming gem of a place. The virtues of the 9th century vintage shophouse design are exploited to the full, in conjunction with al modern amenities. JL is a genial and affable host. I do expect to return and do not hesitate to recommend this venue to customers in the future.

Leisure Self

10/10

Exceptional

29 Dec 2018

Joo Ling

Fantastic service

Fantastic service by the hotel manager. Initially we though he was the owner as he was so friendly and proud of the hotel. He seemed to be there all the time, always greeting the guests warmly, helpful in giving advice of the local areas and helping to book restaurants and taxis. Even personally escorted us to the local eating places nearby. Great authentic cultural experience staying in a newly refurbished old shop houses. Great location. The rooms were furnished with furniture from the older Malaysian times.

Family

10/10

Exceptional

11 Sep 2018

K

A very warm and special kind of hotel experience

This is a very special accommodation experienc for me.

The hotel is small of seven room only. The owner and the staffs had a heart on it and I could feel their services are very unique and excellent.

When I arrived, instead of check-in, the manager Mr. CHANG hosted me with and drinks and cakes while gave a brief on the major tourist locations and recommended restaurants of Penang when learning we were the first time visitors to the city. After it, we were admitted to our room without check-in.

The room is spacious and clean. On the third day, we found sets of quilts and pillows of different patterns are placed. It impressed me as I guess other hotel will not change of the look of the quilts no matter how long a guest will stay.

Restaurant for breakfast is arranged at the nearby Cafe of Little Angel. The food is good. More than that, its boss/cook would warmly recommended different food choices so our breakfasts need not to be repeated during our stay and we could also tasted more local delicious foods.

The hotel is at the heart of George Town, so it is very close and only walks away from the locations of visitor interest nearby.

The room is spacious and clean. It has two beds, and one of the bed is upstairs. It is the main reason I chose it.

The owner likes green plants, and full of lovely pot plants in the corridors outside the guest rooms.

It is a very wonderful experiences of my stay.

Family

8/10

Excellent

25 Jan 2018

robert

Great Stay

Great location. You leave feeling like you have a new friend. Management goes all out to be friendly and helpful. We highly reccomend Palm Mansion.

Partner

6/10

Pleasant

19 Aug 2017

Whatisthis?

Very nice - Very noisy

Lovely and well meaning people. Unfortunately the rooms are on a main road and the noise is too high

10/10

Exceptional

22 Mar 2017

Adrian

memorable holiday in Penang

loved everything about Penang, the people, the attractions, the history and the amazing array of food.

10/10

Exceptional

28 Nov 2016

Verified traveler

Wonderful Experience

Offers a very personal touch unlike hotels. The owner Dr T, his wife and manager Mr Chan were very hospitable. Mr Chan was always ready to share tips on Penang and was attentive to our needs. Location is central within heritage zone. All rooms are on 2nd floor of row of shophouses. Very spacious with a corridor to chill amidst the well maintained pretty plants.

10/10

Exceptional

07 Nov 2016

Avril

Awesome place to stay in Penang!

My group of friends (6 of us) had a great time at Palm Mansion. The rooms had a wonderful rustic villa feel that makes u feel so at home. The rooms are clean and the hotel is strategically located. Street art and museums are nearby and so are the food! Mr Chang showed awesome hospitality by telling us where we could visit and what was good to eat. Never met a more friendly host! If that was not enough, the owner Dr Teng (hope I got his surname right!) came by and his lovely wife bought us nonya kueh! We were such in luck as it tasted really good :) thanks for the wonderful experience Palm Mansion Team. We will be back for more!

8/10

Excellent

20 Sep 2016

Nan Chuang

Bed is little hard. Other than that, all good.

Family

10/10

Exceptional

18 Aug 2016

J

Boutique with old style charm and super staff

We had a great stay here - the facilities were an excellent combination of renovated modern conveniences and old world charm. The staff were over and beyond accommodating!

10/10

Exceptional

10 Aug 2016

Celine

Location is great for visiting nearby street arts.

We stayed for 4 days & 3 nights in August 2016. It was so refreshing to be served with a welcome cold nutmeg drink and a tau sar pia snack upon check in.
The double duplex room that we stayed was clean and air conditioning was good. Although we can hear some night time noises from the streets outside, it didn’t really affect our sleep. We especially loved the veranda located just outside our room which is full of greeneries and beautiful flowers. Very good for photo takings.
Another plus point is the exceptional service provided by the Manager, Mr Chang and his staff. He provided us with lots of suggestions for places to eat and visit so that we were never bored in Penang. We have the privilege to meet the owner who explained to us some of the transformation and restoration processes. This vintage hotel was refurbished from old timbers and the craftsmanship that has gone into this restoration is highly admirable.

We enjoyed the daily breakfast in the café located downstairs. The latte was especially good.
Highly recommended to all who appreciate vintage culture.

10/10

Exceptional

26 Jul 2016

Joyce

A lovely, quaint boutique hotel

Stayed for 2 night with my parents. Check in was a breeze. Received a very warm welcome with drinks, snacks and an introduction to places to eat and sight-see in Georgetown as it was our first time there. Love the design of the place overall. Rooms was cozy and spacious for 3 of us. Owners were extremely friendly and even drove us out on 2 occasions. Location is great and within walking distance to a lot of sights and food. Definitely beats staying at a regular hotel.

Family

8/10

Excellent

12 Jul 2016

Rena

Overall the stay was pleasantly good. Rustic feel and clean environment and the hotel owner was friendly and helpful who really made us feel at home. However, the WIFI connection can be better.

Family

10/10

Exceptional

15 May 2016

Tan SH & Family

Great location, Exceptional service

Highly recommended! Exceptional service, great hospitality by Mr Chang and team.
Hotel is centrally located, very convenient. Attractions are within walking distances from hotel. Staff team are friendly, helpful and knowledgeable. Exquisitely decorated, quaint hotel.

Day of arrival, took the airport cab and the driver got lost and contacted the hotel. Mr Chang and team came out to the street to wait for us.
Welcome drink & delish tidbits served upon arrival. We asked for local maps from Mr Chang as we didn't managed to pick them up from the airport. Maps provided upon request and Mr Chang patiently gave us information on local attractions and recommended places to visit and food to try.

Breakfast was served at Street Art Cafe located next door. Nice ambience, great breakfast. Choose from menu, limited selection but much better than the standard breakfast buffet by other hotel chains (IMO). Their coffees and fried ice cream are great too! And the best thing, free WIFI!

Met owners Mr & Mrs Ding on our last day. They are very friendly, extended great hospitality to show us around and my parents had a very pleasant morning chatting with them.

Night flight back but we came back too early so waited at the lobby for our cab to pick us up. Mr Chang played host till the end and kept us entertained while we waited. Return cab arranged by Mr Chang on request, driver arrived on time and smooth ride to the airport.

8/10

Excellent

08 May 2016

Nathan

Great spot, not a mistake to stay here.

Personal service, nice ambiance, loft great for kids, breakfast ok, bit of road noise.

Family

10/10

Exceptional

21 Mar 2016

Wah Ling

Gem of a Heritage Hotel with a Big Heart.

We decided to book Palm Mansions due to the glowing review we read from Trip Advisor and the heritage boutique hotel, run efficiently by Mr Chang and his staff did not disappoint.

Stepping down from the taxi into the hotel, we were received warmly by Mr Chang who offered us cups after cups of delicious chilled nutmeg drink (you can buy it from a shop a few doors down juts make sure you have check-in baggage! We didn't so had to buy ours from the airport which tasted different.) and delicious Tambun biscuits. He then orientated us to Penang, suggested places we can go to and patiently answered all our questions about food stalls we were looking for. When we were done chatting we were also checked-in and ready to move into our room for two nights. The staff who helped us with our luggage was full of smiles and really friendly, making us feel even more at home.

Our simply-furnished duplex was just what we need. We hung out downstairs where my son slept on a single bed. Our bed was on the second loft level. As we were also celebrating my husband's birthday, Mr Chang graciously arranged for a cake which he sent personally to our room. A really nice gesture that pleasantly surprised my husband.

We walked everywhere from the hotel, given it's ideal position in the heart of historic Georgetown.

My son enjoyed every single minute of his stay and so did we! :)

Family

10/10

Exceptional

15 Mar 2016

Angela

Clean, centrally located and great service

Centrally located - 15mins walk to bus interchange (buses to Penang Hill, Kek Lok Si Temple, Batu Ferringhi, Gurney Drive, etc) and less than 10 minns walk to street arts area.

Beautifully decorated hotel - 7 duplex rooms, ideal for families or small groups. Clean rooms with daily housekeeping provided.

Excellent service - Op Manager, Mr Chang, and his team are friendly and helpful. Always ready to take the extra mile to hep your stay and holiday in Penang a great one :)

Family

10/10

Exceptional

08 Mar 2016

Syakir

Friendly & helpful host, can explore on foot

Greeted with a nice cold welcome drink & snacks upon check in. Mr. Chang was very helpful and friendly. He provided us with a map for us to explore the areas nearby. Breakfast was simple and good. A lot of eateries and street food nearby. During our last day, we chilled at the Street Art Cafe (2 stores down) over fried ice cream, western food and card games. Definitely enjoyed our stay at Palm Mansions Boutique Suites.

8/10

Excellent

23 Jan 2016

Geraldine

Home grown warmth

The staff was exceptional

Family

10/10

Exceptional

06 Jan 2016

Verified traveler

Super friendly staff, convenient location, big and clean rooms, beautiful design and decorations. Definitely will stay here again if I ever visited Penang in the future.

8/10

Excellent

03 Jan 2016

Melwyn

Great Hospitality.

Location very good close to little India , historic district.
Manager Mr Chang very helpful, gave welcome drink, snacks, carried bags, sent someone to show us very good Indian restaurant Sri Ananda Bhavana.
Provided excellent Coffee and breakfast.
Mr Chang willing to help if you have any needs.

Family

10/10

Exceptional

01 Jan 2016

CLARA

Pleasant stay.

Pleasant stay. Friendly and helpful owner. Near many attractions.

Family

10/10

Exceptional

07 Dec 2015

Romain

Lovely hotel ideally located

This unsuspecting charming hotel, located between Little India and the sea side will make your stay as pleasant as you expect. Staff is amazingly friendly and helpful ! As a tourist, they will help you find your way in what to go for and visit.

10/10

Exceptional

11 Nov 2015

Sim Yee

Superb hotel with great management team

The decorative of the hotel itself really attractive. Mr Chang (manager) very helpful and friendly, he even greet me polite and loudly with my name when we step down from cab! They will give you cold drink (not sure what fruit drink) and some cookies when we arrived. They also explain to us where to go and what to eat by giving us maps. Mr Chang also recommend us to get a motorbike nearby, everything was going smooth. The room very spacious and unique. Definitely will visit it again when we travel to Penang. Good job!

Partner

8/10

Excellent

25 Oct 2015

Verified traveler

The rooms were clean and staff were always helpful and friendly.

10/10

Exceptional

13 Oct 2015

Yen

EXCELLENT STAY! I couldn't be more satisfied :)

Amazing boutique hotel, great location, even better service. If I ever go back to Georgetown I'll book this place again in a heartbeat. JL & everyone, thank you so much for going out of the way to make us feel at home :)

Family

10/10

Exceptional

14 Sep 2015

Yuxuan

Rustic little hotel with superb service

Very good hotel. I planned a surprised with the hotel staff on providing flowers and a cake upon check in as it was my girlfriends birthday and they did it without charging me, not only that, they waited up just to welcome me on the first day even though we took the last flight out to penang. They were very helpful throughout our entire trip and definitely made our stay enjoyable.

Rooms were amazing! my girlfriend totally loved it. it is a 2 storey room with a very rustic feel, definitely not your normal off the block kind of cold hotel room!

Partner

10/10

Exceptional

01 Sep 2015

Verified traveler

Friendly staff and good location.

I like this hotel corz it's beautiful interior design, and location in the center of George Town, very convinent to travel around.

8/10

Excellent

27 Aug 2015

Jeremy

Great location, clean room and good service

Cosy room for a family of three. The room is kept pristine daily. Great location and a very helpful host who offers suggestions on tourist attractions and where to eat.

Family

8/10

Excellent

02 Aug 2015

Alwyn

Fab stay

Fantastic stay. Great hosts and very hospitable and helpful

Family

8/10

Excellent

01 Aug 2015

Jinmanus

nice & clean

Nice & Clean small mansion. The owner is very nice and helpful. Yummy breakfast is included in room rat at the café across the mansion. The room is pretty warm in the afternoon but at night is ok.

Family

10/10

Exceptional

15 Jul 2015

Jeremy

Cosy and homely hotel

I stayed in this hotel with two other friends. Upon arrival, we were warmly greeted and served with a cup of honey kumquat tea. Checking in was a breeze with the hotel host showing us how to operate the side door, handling over of the keys and showing us to our room. Do take note that the main gate closes at 7pm daily so be sure to pay attention to how to operate the side door!

As we had to leave for the airport early next morning, we missed the complimentary breakfast (as it starts at 9am). However, the host was attentive and offered alternatives by buying us local breakfast such as the big and juicy pau and nasi lemak. He also helped to call for taxi and ensured that we caught our flight on time.

6/10

Pleasant

19 Jun 2015

Verified traveler

Excellent breakfast!

Stayed here for 1 night. Requested for hair dryer and extra pillow and was promptly attended. Breakfast provided was excellent. Free WiFi provided however connection was a bit weak. This boutique hotel has unique design. There is a stairs that leads to the bedroom. However, the stairs are quite steep and narrow, so it's not so easy climbing up and down. Overall it's a pleasant stay.

Family

8/10

Excellent

21 Dec 2018

Mei Fung

服務親切，依我們的旅遊時間，給了非常好的旅遊建議，房間舒適又有特色，實在是物超所值，小小缺點是wifi略慢及欠浴缸.

Family

10/10

Exceptional

05 Jan 2018

Per Anders

Kan inte bli bättre

Palm Mansion är ett utmärkt boende. Fantastisk service av den vänligaste pensionatsvärden man kan tänka sig. Rent, stiligt, rymliga rum med perfekt läge. Jag vet precis var jag skall bo om jag kommer tillbaks till Penang.
Under vår vistelse fick vi frukost på olika lokala ställen runt hotellet - oväntad men väldigt bra lösning; omväxlande och gott.

Family

10/10

Exceptional

28 Jul 2017

CHEN CHUNHONG

这家酒店很好，又干净又舒服，很适合一家大小的旅行。老板非常好，很热情帮我们介绍周围的环境和玩的地方。好像住在自己的家一样，我连住三晚，如果下次再来槟城也会选住这间。也会介紹給朋友住。

Family

10/10

Exceptional

01 Jul 2017

Joakim

Please, stop looking, book this one NOW!

STRONGLY RECOMMENED! Dr. Teng is the best hotel owner i have ever met. His passion, friendliness and personality impressed me massively.
Location: you do not find better location. All you wanna see is within walking distance of 10 mins.
Room: Cosy and clean.
Service: WOW! Totally out of my expectations. I have hight standards for hotel, to be honest. But i am speechless and amazed by Dr. Teng's personel. They think what i need before i even know myself.
To be short, this is my next stay when i visit penang again. Best of luck, Dr. Teng

Family

6/10

Pleasant

02 Jan 2017

Ukkunn

Boutique Hotel とは日本でいえば古民家の民宿みたいなもの

Boutique Hotelというものを初めて試したが、日本で言えば古民家の民宿みたいな印象。であれば料金はもう少し安くても良いのではと感じた。

10/10

Exceptional

07 Dec 2016

Fang-Ru

值得一住的飯店

地點位於市中心 到知名景點都可用步行的方式到達 老闆非常熱情好客並熱於協助旅客的各項問題 各處都可以感受到老闆的用心 是檳城非常值得推薦的住宿 下次到檳城會再選擇這裡:)

Partner

10/10

Exceptional

29 Sep 2016

SUNGHEE

꼭 다시 방문하고 싶은 호텔이네요

얼리 체크인 부탁드렸는데 흔쾌히 들어주시고 여행에 유용한 정보와 늘 밝은 미소로 대해주신 매니저분께 정말 감사드려요 다시 꼭 방문하고 싶어요
추천합니다

10/10

Exceptional

13 Aug 2016

Yuen Tai

很好的民宿，下次還會來還會再住。

職員都很友善、每天都會建議去哪些地方，拿著地圖教怎麼去。我們要去郵局寄明信片還就親自帶我們去，真的很窩心的啦。
民宿是包早餐的，味道不錯，有一天老闆夫婦還親看開車帶我們去海邊，請我們吃美味的肉骨茶，超nice
位置很方便，就在小印度旁邊，去夜市吃東西也是10分鐘以內... 早機6點半要checkout，天都未亮，已經準備好早餐給我們拿去路上吃，超感動。。
房間空間很大，有兩層，住4個人都沒問題。。
大推。。。很用心經營，下次來，還會再住

Family

8/10

Excellent

11 Jun 2016

Tiffany

環境幽雅 質樸熱忱

搭夜車抵達檳城。只是想碰運氣，看看可否寄放行李？沒想到老闆好早起床，還好心地收容了我們。
熱心、質樸的老闆，整個環境布置得很雅致，讓旅人的心情也跟著寧靜而愉悅。

Family

10/10

Exceptional

11 Mar 2016

chang hung

太棒了!!滿分

很棒的住宿經驗~環境好~房間大~鄰近小印度區~到那兒幾乎都是走路或是BIKE就可以到的距離~且飯店人員會講中文且接待非常親切~我們一到馬上就遞上飲料及點心!!附近就非常多的小吃和美食~唯一美中不足的是樓中樓可能接近屋頂~中午時冷氣似乎不夠涼爽~只好都窩到一樓去乘涼~其他的部份我只能說太棒了!!無從挑裼~~非常建議到檳城的人來住這家旅店

Family

8/10

Excellent

28 Jan 2016

AI-LING

棒

老闆人很親切，很有人情味~~~~~住的地方是樓中樓 很喜歡

Family

10/10

Exceptional

25 Jan 2016

XIN

很棒的地方

挺好的酒店，地理位置优越。无论是酒店的主人还是服务人员都很友善，房间不多，所以他们给了很好的照顾，会很热心的为你做各种推荐。

Family

8/10

Excellent

17 Aug 2015

Masa

リーズナブルで素敵なホテル

施設はとても綺麗で、部屋もオシャレでした。部屋にドライヤーがなかったのが唯一の難点。受付にいてるオーナーっぽい人がとても親切で、観光の場所を教えてくれたり、帰りにタクシーを読んでくれたりしました。チェックアウト後もタクシーの時間まで荷物を置かせてもらえました。

10/10

Exceptional

17 Aug 2015

Franck

Excellent au coeur de la ville

Certes en arrivant à Georgetown où pullulent de nombreux hôtels en béton, on se demande comment sera Palm Mansion. Implanté depuis 6 mois, le taxi ne l'a pas trouvé facilement, pourtant il est juste à 100 m de Kuan Yin Teng Temple, en plein cœur de la vieille ville.
Nous avons été accueilli avec un thé glacé et un sachet de pâtisseries locale, la seule fois durant notre séjour. Le personnel est admirable et n'hésite pas à vous renseigner pour la suite de votre séjour.
Nous étions 3 dans une chambre deluxe en duplex. Rien à redire, très propre et salle de bain impeccable.
Pas de problème avec le WiFi.
Le petit déjeuner se prend soit dans le bar en face ou bien dans celui au rez-de-chaussé. Les 2 lieux sont très corrects.
Le seul bémol est qu'il peut y faire chaud lorsque la clim n'est pas en marche car le toit est mansardé.

Family

10/10

Exceptional

13 Mar 2015

pat pat

Fantastic!

I love the design, location is perfect.
Breakfast is good. Overall Service is fine.
Hotel is very new and in good condition.
No hair dryer in room and TV has only 5 channels.