Victoria Inn

8/10

Excellent

23 Apr 2026

Kait

It was warm in our room for April, not sure if they didn't switch the A/C on yet or not but the 3rd floor stays quite warm. Asked the front deak to look at it and no change, if you don't mind hot and a smaller space it was just fine for us 2 (mom and teen). Good location close to the tube and bus, parks, Buckingham Palace, pubs, etc.

Family

4/10

Poor

10 Apr 2026

Karen Elaine

Close to Victoria station.Room very small and stuffy,bathroom to small would not stay here again

Family

6/10

Pleasant

02 Apr 2026

Kevin

The room could have done with a few hooks to hang things on .

Partner

8/10

Excellent

19 Mar 2026

Marian

The staff were all very friendly and helpful. The room was clean and comfortable. Bathroom was small and in need of some TLC. We enjoyed our stay and was in a perfect location. Would stay here again.

Partner

2/10

Poor

08 Mar 2026

Kirsty

The tv was broken, bed was uncomfortable, the bathroom was filthy the sink, shower etc. the staff were lovely and friendly but I wouldn’t stay again not worth the money.

Partner

8/10

Excellent

04 Mar 2026

Alison

Comfy bed. Good basic accommodation. Nice decor.

8/10

Excellent

14 Feb 2026

Anne

They need to provide water and upgrade their hair dryer. The staff is friendly and the hotel is clean.

2/10

Poor

10 Feb 2026

Michelle

The first room we were put too, was absolutely filthy the smell from the drains was awful. We got moved rooms however not much better. Room was damp, carpets hadn’t seen a hoover in years. The shower was black we ended up having to go buy bleach.

Leisure Family

8/10

Excellent

08 Feb 2026

Danuta

Friendly and professional staff,rooms clean and comfortable.

4/10

Poor

24 Jan 2026

Gloria

The room is dirty. The reservation made through Expedia does not show when you go to the hotel. The hotel looks nothing like the photos. And it's very dated

Leisure Family

2/10

Poor

15 Jan 2026

Diego

Was created by a member with terrible attitude and the room was so much smaller than the picture and didn’t have cold air blowing

Leisure Partner

2/10

Poor

09 Jan 2026

Rachel

Black mould in the room. A lot of dust on surfaces and a damp and musty smell throughout. On the plus side the bathroom was spotless and the bed comfortable. Wouldn't have wanted to stay more than one night as I suspect the mould isn't conducive to respiratory health.

Friends_and_family Friends

6/10

Pleasant

08 Jan 2026

Christine

Good location, 10 minutes walk from Pimlico station. On entry, the room was cold & despite being double glazed, there was a constant draught from the window. Radiator was put on so it got warm later. Small room (13), basic facilities. Dated decor but bed was clean & comfortable. Mouldy grouting round the shower. Rang the bell on entry as couldnt see the staff, but the girl was sitting down and on her phone & I didn't see her, she stood up eventually. Nice guy on reception in the morning when we left, but didn't enjoy it enough to go back.

Partner

10/10

Exceptional

26 Dec 2025

Emanuel

Very cool and nice staff

Business Family

8/10

Excellent

18 Dec 2025

Tsz

Helpful checkin

Business

10/10

Exceptional

16 Dec 2025

David

Staked in a lower ground room (no. 8) which was beside the lift but we didn't hear any noise from it. The room itself was a decent size for the price, well lit and clean. Staff were all friendly and interested - every one of them asked about our day and if the room was OK. There was some low level noise from above - we were directly beneath the reception and could hear footfall. This didn't disturb our sleep and by 10pm there was very little noticeable noise. The wifi worked well, plenty of tea / coffee sachets. Great location. Overall a superb hotel for the price which exceeded our expectations and was way better than some of the recent reviews suggested it was going to be.

Partner

4/10

Poor

16 Dec 2025

Cinthya

They make you wait for hours until after 2 PM before letting you into your room, even though the room is ready. They see you waiting there for hours and don't even have the courtesy to let you in if the room is ready, even if it's just half an hour early. They see you've been waiting for hours, and when 2 PM arrives, they don't even tell you to come and get your room key. If you don't go to them again, they act like they don't even see you. Very bad service

Leisure Partner

6/10

Pleasant

05 Dec 2025

William

It’s an older hotel, so one can forgive some signs of age it shows. However, the room we rented was impossibly small for two larger people. I was not able to squeeze myself into that tiny shower.

Partner

6/10

Pleasant

03 Dec 2025

Kelly

It was

4/10

Poor

02 Dec 2025

Luke

Rooms need updating and a good clean. I had water dripping down the wall from the room above when they showered. Check in was also very slow as the hotel had decided to combine the 4 rooms we had booked into 3.

On the plus beding was clean, bed was comfortable and hotel was quiet.

Business Partner

2/10

Poor

28 Nov 2025

Michael Atkins

3 room doors leading to 3 rooms in small space

The room small but usable.

One bed the one I was in near the window had a double duvet in a single duvet cover doubled over. The mattress was hard.

Noise from other rooms was not good.

It felt like a hostel not a hotel and using the word hotel is stretching the truth when you look at the hotel opposite and others in the road

Business

6/10

Pleasant

25 Nov 2025

Linda

Clean hotel and room but wouldn’t choose the single next time. Could barely get past bed and shower was a squeeze to get in. Bed was lumpy and uncomfortable

4/10

Poor

23 Nov 2025

Oare

I was promised a cot but instead got a really small high bed with no railings which meant I had to sleep on the same bed with my baby and husband. The bathrooms did not even have shower gel left in the can. With an interesting amount of limescale buildup in the bathroom. Never coming back for sure

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Marion

Room suited our needs apart from no heating! Mentioned it to reception but nothing done ! Also vent in bathroom needs to work!

10/10

Exceptional

18 Nov 2025

Chris

Just needed a place to sleep and took one of the single bed rooms. Compared to most similar spaces in London, this room was modern, comfortable and I slept like a log.

Business

6/10

Pleasant

16 Nov 2025

Jennifer

For a one night stay, it’s not worth what I paid. Carpet was clean at a certain level. Water was leaking from kettle and dangerous to use. For a double bed, I was expecting 4 pillows, instead we had 2 pillows. And the pillows are as thin as a folded hand towel. The toilet sink takes a while for water to drain. Because our room was on the first floor, we could hear all the noise from outside.. When we arrived at reception, the person manning reception was outside smoking. He has seen us come in so had to wait for him to finish his cigarette before coming in to greet us. On a positive note, Air conditioning was really good and it is near to a lot of shops and underground station.

Partner

8/10

Excellent

15 Nov 2025

Rowan

Lovely, friendly staff, a great location near Victoria, spotlessly clean room and a comfortable bed - just a great spot for a good night's sleep. We appreciated being able to leave our bags there after checkout, too.

Leisure Family

8/10

Excellent

13 Nov 2025

Lucy

Room was clean, staff friendly and welcoming. Only a 10 min walk from Victoria Station. Ideal location for 1 night stay. If staying longer potentially would stay somewhere closer.

Partner

10/10

Exceptional

03 Nov 2025

Caroline

Very quiet andd cosy

Self

10/10

Exceptional

29 Oct 2025

Mbalu

L (b

8/10

Excellent

28 Oct 2025

Thomas

Room was clean and the beds were comfy, hotel staff were helpful.
However we stayed in room 26 we had someone drilling at 8:15am in one of the room nearby which is not great. Also the shower tray is badly scratched also the net curtain has a almost like tobacco stain in the middle of it. Other than a couple of small things i would stay again as it is good value for money.

Leisure

8/10

Excellent

24 Oct 2025

Tonya

We enjoyed our stay. The staff are very friendly and helpful. The hotel is in a great location with nice restaurants close by. The rooms could definitely be updated but they were clean and the beds were comfortable.

Leisure Family

8/10

Excellent

22 Oct 2025

Shelagh

Good value budget hotel, very clean modern room perfectly adequate and affordable for my stay.

Business

6/10

Pleasant

20 Oct 2025

Dawn

Great location. Lots of stores and tube station close by

Leisure Family

8/10

Excellent

19 Oct 2025

Dana

Overall I would recommend the Victoria Inn for the accommodation. It is well located, walking distance to some major monuments.

Leisure Friends

6/10

Pleasant

17 Oct 2025

WEN ZHEN

Room small

Leisure Partner

8/10

Excellent

17 Oct 2025

Amanda

Room was nice basic but clean staff helpful tube station about 4 or five min away overall satisfactory

4/10

Poor

12 Oct 2025

Kaye

I did not like this property at all. There was nothing about this property that was Good except, that Mona, the receptionist was kind and caring.
I would NEVER stay there again.

Leisure

10/10

Exceptional

09 Oct 2025

Carinus

Yes

10/10

Exceptional

02 Oct 2025

Jon

Lovely hotel, friendly staff, great location ' highly recommended.

Business

8/10

Excellent

02 Oct 2025

Julie

Room was small and dated but clean. Bed was rather lumpy. Requested room was serviced which we didn’t realise was even an option, but not done, although upon taking the dirty crockery to reception we did receive clean cups and replacement tea, milk sachets etc.
Good points were that it was a quiet area, centrally located and we could walk to many sights and get to Victoria station easily.
Overall this was a budget hotel and our stay was as expected.

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

Fintan

Good location

Business

10/10

Exceptional

01 Oct 2025

Rodolfo E

The front desk staff are very friendly and helpful.

Leisure Friends

6/10

Pleasant

01 Oct 2025

elizabeth

I like the location, the beds not comfortable, bathroom shower clogged, no service, one sheet only.

Leisure Family

10/10

Exceptional

30 Sep 2025

Carl

In London plenty of shops and options in victoria.

Room was small but perfect for a night or two stay, great central location.

Room was clean, air con was very effective and area was quiet eventually with windows open. Bed was comfortable.

Service was fantastic.

Business

8/10

Excellent

27 Sep 2025

Linda

Clean room

4/10

Poor

27 Sep 2025

Ryan

The room was extremely cramped for just 2 people with minimal luggage. The room smelled like humid mold. Do not stay here if you want a comfortable stay.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Stephen

Lovely French restaurant near by.

Partner

10/10

Exceptional

19 Sep 2025

ian

Great budget hotel

Leisure Family

10/10

Exceptional

18 Sep 2025

Anna

Rooms are small but for a solo traveller just perfect. Near 2 tube stations and also grocery stores and many restaurants. Staff at front desk were very nice.

Leisure Self

2/10

Poor

12 Sep 2025

John

We checked out early after being there two hours. The room tinier than we expected and floor was soaked from an unknown source. We could smell mold.

10/10

Exceptional

11 Sep 2025

nadiya

Great

2/10

Poor

10 Sep 2025

Paul

The space was small but worked well. Until the night when we found a bed bug in the bed. We didn’t think it was until we ended up squishing it and blood got on the bedsheet.
We quickly took photos and searched the room for more.
When reported to staff they refused to switch us rooms, brought us a new bedsheet and called it a day.

Staff handled the situation so extremely poorly. No one spoke to us from higher up and no refunds of any kind were issued.

The location is great, but is it worth the risk of bedbugs and service that treats you less than?

Business_and_leisure Friends

10/10

Exceptional

09 Sep 2025

Leslie

Property was caean and nice all was good

Family

6/10

Pleasant

08 Sep 2025

Carlos Lee

The hotel is honestly overall ok. Although, not very family friendly, more suited for couples or singles just staying a night or two. The room was actually pretty small, way smaller than expected, and even if they had given us a crib (which they didn’t, even though we asked for it when booking), there wouldn’t have been space to put it anyway. Cleanliness was just okay, the carpet felt dirty and there was dust in the bathroom. Overall not terrible, but definitely not the best choice for traveling with kids.

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Odalys

Su personal súper amable y las habitaciones súper limpias.

Leisure

6/10

Pleasant

04 Sep 2025

Jeffrey

.

Family

10/10

Exceptional

03 Sep 2025

REYNIER

.

10/10

Exceptional

02 Sep 2025

Amy

We loved this property. Our room was very comfortable, they let us check in early and the room was very quiet. The shower had excellent pressure and temperature. However: the pillows are too flat. They are so flat, they almost did not exist. I would recommend this hotel to anyone but just know, you might need to use your sweater as a pillow.

Leisure Partner

10/10

Exceptional

31 Aug 2025

amir

Friendly staff. Convenient room. Excellent location. Helpful manager 👌

8/10

Excellent

30 Aug 2025

Gregory

Although the single room was pretty small, all other aspects of the stay were fine. The room was clean, bed comfortable and the staff friendly

Leisure Self

8/10

Excellent

27 Aug 2025

Yinxia

Nice Hotel

A nice hotel, close to Victoria Station, good service and friendly staffs. Unfortunately, the AC water dropped into the room. Need a drain tube to withdraw AC water out

Friends_and_family Family

4/10

Poor

26 Aug 2025

Diego

I barely could get in and out of the shower safely. I asked for a refund they gave me their email address. I sent two emails and never heard back. Please refund my stay at the Victoria Inn because I purchased the protection plan as well thank you.

6/10

Pleasant

22 Aug 2025

Lewis

Adequate room

Location was great however room was very small. Bathroom shower door broken or not able to stay on the track on one side, not overly friendly staff for sure. Price was high for the overall amenities.

Friends_and_family Friends

4/10

Poor

22 Aug 2025

Lesley

Our room was in the basement, we had to navigate sacks of laundry to get to it. The room resembled a college dorm room, there was plumbing noises in the night, a couple of insects flying around, crooked light fixtures, weird wall decor. Absolutely not what I expected for the cost.

Leisure Family

6/10

Pleasant

20 Aug 2025

vincent

Lovely neighborhood. A few blocks to the tube station. Room was small, average size for Europe. Staff at front desk were very helpful and nice. Close enough to restaurants. Bathroom needed work. Overall good enough for a good night's sleep

Leisure Partner

6/10

Pleasant

18 Aug 2025

Carol

The hotel building was fine as a guest house only but no cafes close by for breakfast. As a single traveller, it would have been good to have a communal bar area. The only time other guests were seen was when we had to evacuate the hotel and congregate on the pavement following a fire alarm in the evening, possibly triggered by a bathroom door not being closed when using the shower!

Leisure Self

8/10

Excellent

10 Aug 2025

Stacie

Great neighborhood with lots of food options, walking distance to many landmarks. Air conditioning was awesome! It is quite small, but worked for what we needed. Close to Victoria Station so easy to get to airports.

Business_and_leisure Partner

10/10

Exceptional

09 Aug 2025

Susan

This was an awesome place to stay in London. The hotel staff was very helpful in meeting our needs, both in the hotel and in finding our way around London. The location was in a quiet neighborhood, and 2 minutes from Pimlico Tube Station, one Tube stop from Victoria Station, and a bus stop almost across the street. Good restaurants and a grocery store within 2-5 minutes, which was important at the end of the day!

Leisure Family

10/10

Exceptional

09 Aug 2025

Joyce

This property was well maintained. Stored our luggage until check in. Had safe at desk for storage of valuables. Air Conditioning worked good. Ice cold water availavle for purchase. We stayed two nights. We would definitely come back.
Hotel staff were super friendly and helpful.

Leisure Family

10/10

Exceptional

03 Aug 2025

Carol

Location was great and very helpful staff.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2025

Leslie

Everything was good

8/10

Excellent

29 Jul 2025

Tracy

Booked as wanted to be close to Buckingham Palace. Comfy bed, great shower and large tv. 24hr reception and room service available

Leisure Partner

8/10

Excellent

28 Jul 2025

Elizabeth

I stayed at this hotel for an overnight layover. It was perfect for my needs; a place to close my eyes. I was able to walk to all the major tourist spots comfortably, and there are tube stations nearby to easily get back to Heathrow!

Leisure Self

10/10

Exceptional

25 Jul 2025

Neil

Solo superstars

Great room..just needed for the sleep really..the reception was very helpful and friendly..would definitely go again

Self

10/10

Exceptional

16 Jul 2025

Ammar

The staff was extremely courteous, helpful and professional

Leisure Family

2/10

Poor

06 Jul 2025

Edmund

Decent location although there are pickpocketed in the neighborhood. Beware. We reserved for a room with two twin beds and instead were given a very small double bed in the basement with no windows. Just enough room to walk around the bed to get to a small shower room. The sheets on the bed were dirty (looked like someone had an accident) and they only clean rooms every two days unless you pay extra.

Leisure Partner

8/10

Excellent

03 Jul 2025

Dulce

Easy access to public transportation, Short walk to some famous landmarks in London. Staff were attentive and helpful with our raised issue.
Lift was under repair when we checked in but staff helped us with our luggage.
I would go back again.

Leisure Friends

8/10

Excellent

25 Jun 2025

Leila

Lovely staff and good location for what I needed. Onky downside was the bed felt likeit had a raised plank underneath but was manageable for one night stay. Value for money.

Business Self

8/10

Excellent

17 Jun 2025

Richa

Good location a short walk to Victoria station, Westminster and The Palace.

Business_and_leisure Self

8/10

Excellent

15 Jun 2025

Adam

Staff was amazingly helpful. Made a long trip easy. Rooms were clean and kept tidy. Location exceed my expectations as it was only 3 minute walk to tube on Victoria Line-right into the heart of the tourist spots of London.

Leisure Family

6/10

Pleasant

13 Jun 2025

Tenny

Room space too toght

Leisure Partner

4/10

Poor

12 Jun 2025

Peter

Dated and grubby
Expensive for what it is
No breakfast

Business

2/10

Poor

11 Jun 2025

Michael

An Appalling Place, D

Appalling. I checked in only to find that my bed's linens had yellow stains on them. I sent a photo to the WhatsApp number provided, and a few minutes later got a text that they would come up and look.

An hour later, no one had come up. I spent that time discovering that the 'chair' (stool) in the room was also stained, and that there was some wear and dirt in the bathroom - though in the case of the bathroom, I am not sure it was any worse than any other budget hotel.

Anyway, I grabbed my luggage and went downstairs, since it was clear no one was coming. The woman at the front desk offered to switch me to a different room, but why would you want to stay in a place with such low standards and poor service?

I asked for a refund via Hotels.com, which said that since I was offered a new room, I was not entitled to one.

Sometimes in life, you get what you pay for. In my opinion, at this hotel, you don't even get that. I would avoid it with all possible effort.

Business

8/10

Excellent

09 Jun 2025

Steph

An amazing location making London walkable&very close to the underground.

Partner

8/10

Excellent

05 Jun 2025

Judy

Good Value. Staff nice and helpful. Shower door needed fixing. But otherwise good. Clean.

8/10

Excellent

03 Jun 2025

Becky

Smaller room than we are use to. I tripped twice coming down the 5 inch drop out of bathroom. Easy to forget in the middle of the night

Partner

2/10

Poor

30 May 2025

Gaurav

not good

Friends_and_family Friends

6/10

Pleasant

20 May 2025

Verified traveler

It's cheap and cheerful, ok for the most part

Most things were clean, bedding bathroom etc though everything was worn. The mattress was dipped, everything could do with a paint, there was multiple moths too so keep your cases/bags closed. It was strange they aren't huge rooms to have so many.

Bathroom has been cleaned and bedding was clean, most other things too. But the remote didn't look like it had been, the floor didn't look like it had been vacummed in a while so I always kept my shoes on.

But I didn't feel at risk in there, and you didn't really hear the other guests. Not sure on fire safety with some doors always open

Business

8/10

Excellent

14 May 2025

Kyle

A nice clean hotel

Nice comfy room, clean with your own bathroom and tv, perfect for a quick stop over.

Business

6/10

Pleasant

11 May 2025

Vicki

Great location but very basic for a hotel. Very tiny rooms. Very tiny shower, no soap dish, no Kleenex in room

Friends_and_family Friends

4/10

Poor

11 May 2025

Devon

There were multiple issues in regards to cleanliness, my first room had hairs that were not mine on the bedsheets, hairs and dirt all over the floors as if they hadn’t been vacuumed in years, and the 2nd room I got moved to was breaking down (bathroom handle broke off upon grabbing it, window floors have been used and abused, and towels are fairly dirty.

The staff were nice and helpful however they adhered to they’re non refund policy even when the condition of the room is not as advertised which should be a typical refund policy.

Leisure Self

10/10

Exceptional

07 May 2025

Monique

Warm Welcome and Great Support

The staff at the front desk were incredibly friendly., welcoming, and helpful throughout our stay.They went above and beyond to accommodate our request, which made a big difference in our experience. Excellent customer service like this truly sets a place apart. Highly recommended!

Business

6/10

Pleasant

04 May 2025

Luis

worry more about charming passengers

In general it was a good stay at the hotel, well located hotel, clean and comfortable room, things to improve, the reception is very cold and uncooperative, they have a terrace that only the hotel staff can use and lastly, when checking out and one has to wait for someone to pick you up to go to the airport, the hotel does not have toilet service for passengers who are in transit.

Partner

8/10

Excellent

03 May 2025

Lesley

Enough room for the 3 of us in the family room.
Staff polite and helpful.
Handy for Victoria bus station, the tube, restaurant's and the theatre.
Ideal for the price.

10/10

Exceptional

01 May 2025

Mara

When we arrived the shower and sink were not draining, initially the staff didn't appear to appreciate the importance of the issue but it was actually resolved within a few hours. I think it was just a communication gap that caused me some unnecessary frustration. This was quickly resolved and all else was good.
I stayed here for 1 full week as part of my visit to London for the marathon, the location is not centric but easily and quickly accessible to all the sights. Great value, no thrills.

Leisure Family

6/10

Pleasant

30 Apr 2025

Angie

Very small space but it was clean for the most part.

8/10

Excellent

29 Apr 2025

Joe

Clean , but too small missing some hooks or shelves to accommodate the clients , room services some time they follow the sign at the door some time not

Leisure Partner

8/10

Excellent

22 Apr 2025

Wayne

Pi

Enjoyed staying in Pimlico close to the river Thames. Relatively Close to London Victoria station. Plenty of good eating places nearby.
Bathroom worked well. Bed was comfortable. Room was rather small (typical London) so made it a little squishy with 2 large bags. Staff were helpful and friendly.
Had an outside paved area for the staff that, with some careful design, would be a good area for guests to relax in the warmer months.

Partner

10/10

Exceptional

21 Apr 2025

Tarik

Amazing hotel, our sttay was fantastic, very kind staff.

Friends_and_family Family