LUXE In Venice - The Venice Residences

8/10

Excellent

28 Jul 2026

Gerald

House keeping services everyday. Clean room and towels. Air conditioning was a little noisy but bearable. No air conditioning in elevators and hallways. Small gym with 1 working treadmill. Price is reasonable.

6/10

Pleasant

21 Jul 2026

Salmineo

No comment at all

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Shaun

The room and everything about it was as expected with one exception. This wasn't a typical hotel room and was booked as a condo/hotel room combo. It had dishes, it had glasses, it had a kettle, a microwave and a stove top - however, it had no pans, so we had no ability to cook. OK, not a huge deal, but should have been noted up front.

Checkin was not by the people at the Luxe desk, so just be ready for that. They have to call the owners and you have to wait. No biggie, but then the checking process means the owners representatives are in your room with you for an extended period of time.

Read the notes thoroughly, this was my first time in a hotel/condo in Manilla and they require an up-front security deposit either through cash or GCash (if you have it). I missed it in the notes, but was able to cover.

Check out - this is where they problem came. Again you have to contact the owners group. They come to your room and inspect. They were trying their best to keep some of the security deposit and cited a brown mark on a towel as something they would deduct from the deposit. The mark was from washing dishes (coffee cups) - and the towel itself hadn't been washed. How can this be a charge if they don't know until after laundering if it's a stain or not? Also, if you don't want things to get stained by the guest washing dishes, tell them not to. If I left the dishes would I have been charged a dish washing fee?

Nice place, horrible service. Will look elsewhere next time.

Partner

2/10

Poor

17 Jul 2026

Bienvenido

The hallways smells like dog poohlike someone puke and the elevator is warm enough that if you got stuck there for an hour you will definitely passed out the security guard was mean and horrible to my wife who didn’t care his name starts with letter Q… very rude to customer disrespectful and unprofessional I hope the management read this and fired him he is embarrassing to the customer

Partner

2/10

Poor

14 Jul 2026

Nellia

check in is terrible. some staff are not nice at all.

Family_with_children

6/10

Pleasant

06 Jul 2026

Rosser

Putting aside the check in process, it WOULD of been 5 stars. But unfortunately, the check in process was LENGTHY and TEDIOUS. Initial communication was just simply the map to which tower to head to and contact details of property manager. Upon arrival, informed property manager thru text messaging and was met at the lobby by the host. Apparently there should of been an email communication confirming reservation with Tower security and property manager, but no confirmation has been received yet by Tower security. This prolonged the wait time in the lobby and took approximately 1 hour to resolve. Parking was also requested and was provided one specific spot, unfortunately the spot was occupied and also had to resolve this. Email communication was later received from property manager after check in was concluded. Again everything else besides the check in process was great!

Family_with_children

8/10

Excellent

02 Jul 2026

Evelyn

Great location

Self

6/10

Pleasant

01 Jul 2026

Rosevelt

The check in process wasn’t good. It took an hour from when we checked in. We waited 30 minutes in the lobby until someone finally met us. It would have been longer had I not called the property.

Finding the exact location was confusing.

They only provided two bath towels for two guests. We requested extra towels for use when using the swimming pool. They charged for extra towels!

Partner

8/10

Excellent

01 Jul 2026

Semjon

First of all this is one of those rare times when the photos precisely match what we got! Exactly the view, exactly the room. Kudos!!

Checking in was a bit arduous - the 24/7 desk has nothing to do with the property check in. You have to wait for staff to arrive. Even after arrival they arrive with more than a typical amount of paperwork, and then don't take you up right away. Overall checkin took over 30 minutes which is why this isn't a 5 star review.

Other than this, very clean, well equipped. A bit too much threatening disclaimers regarding broken or missing items, warning not to stain bedsheets under threat of fine, etc. But the property smelled great, the air conditioner was both cold and smelled clean, kitchen appliances and dishes all on point.

The location is very beautiful, but everything there shuts down at 10pm so anything in the evening you either get it from a 24 hour grocery shop or have to take taxi to BGC or Makati, both of which are an easy 10 mins away. Airport is surprisingly close and the way avoids much traffic.

Overall id probably stay there again.

10/10

Exceptional

27 Jun 2026

Jonathan

Good

8/10

Excellent

26 Jun 2026

Marvene

Clean room very spacious nice view with balcony. Would recommend

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

JENNIFER

The unit was surprisingly spacious. The bed was comfortable and the basic supplies were enough for a short stay. The view was magnificent, right above the canal. The host was attentive and thorough. I would recommend and consider booking again.

Family

10/10

Exceptional

21 Jun 2026

Mechelle

The checked in process is the most inconvenient I ever had. The property management has poor communication from the owners, to the customer - charges a lot for a shuttle services from the airport to the hotel like 10x. Even the driver inform how poor is the service of the property management.

Self

4/10

Poor

14 Jun 2026

Ma.Patricia

The hotel service staff weren’t great. Our room wasn’t ready when we checked in and the reception staff were poorly behaved. Letting in the cleaners was a waste of time as the floor was still dirty. We also received a strange text asking to access the stock room in our room during our stay. It was odd to store goods in a guest’s room.

Partner

10/10

Exceptional

13 Jun 2026

Oli

I had a really good time and everything was as described, only missing pot and pant to cook…

Self

6/10

Pleasant

06 Jun 2026

Precious

Check in process is a bit vague without explanation that someone needs to give you the key and meet you. While I have specified what time is my supposed to be flight arrival, they haven't mentioned when to meet. We needed to wait longer after a long flight. Check out process was much better. I had to communicate in advance about check out time and they came promptly.

Family_with_children

10/10

Exceptional

05 Jun 2026

Cherly

Good location, close to shopping mall and venice grand canal

Partner

10/10

Exceptional

04 Jun 2026

Claude

Exceeded expectation .

Self

10/10

Exceptional

30 May 2026

Mario

My whole experience was great! Check in was quick the host was responsive to my every needs. Room was clean and made up during my stay. Location is great, a lot of shopping and restaurants in the general area. I will certainly book again in the near future!

Business Self

10/10

Exceptional

27 May 2026

Mary Jane

Locating the hotel proved to be a bit challenging, but after circling the area four times, I successfully arrived. The room was well-maintained and offered a pleasant view. Witnessing the Manila sunrise from my room was truly a delight. Additionally, the hotel's proximity to shopping facilities was convenient. The staff members were exceptional, with Jobert standing out for his helpfulness.

Family

10/10

Exceptional

25 May 2026

William

The property was exactly as described. The room was very clean, the staff was welcoming, and although we overslept our check out time the host was gracious to give us enough time to pack and leave without an issue. Oh, and the view is great as it overlooks the canal! I’ll definitely stay there again if I’m in the area!

Partner

10/10

Exceptional

23 May 2026

Anicia

Wonderful and reliable!

10/10

Exceptional

15 May 2026

Eric

The room was great, it was very clean! Had a great view of the Venice Mall. Within walking distance of the mall and all around it. The buses to BGC were right outside. I would recommend this room and host, very nice staff, very accommodating

Family

10/10

Exceptional

15 May 2026

RUEL

Clean, shops and restaurants very close, our room, 12C, had a nice view. I just wish they had a shelf for shampoo, co dictionary, and body wash. There was one but just enough for a soap.

Partner

6/10

Pleasant

08 May 2026

Dave

The check in process is very unorganized.

8/10

Excellent

03 May 2026

THOMAS N

Nice view from room

Partner

10/10

Exceptional

30 Apr 2026

Vinessa

Room was clean and as was described. Staff was great and accomodating. Will definitely stay again!

Family

10/10

Exceptional

25 Apr 2026

anthony

The property definitely exceeded my expectations, very clean, cold AC, close to shopping and plenty of dinner options. I would definitely recommend a visit.

Partner

10/10

Exceptional

25 Apr 2026

Rachilyn

Certainly our favorite place to stay in BGC! The place is immaculate, and communication with the owner is always seamless. This is our second time booking, and once again, we’re truly impressed. We felt very well taken care of—especially by Jobert, who went above and beyond. Highly recommended!

Family_with_children

8/10

Excellent

23 Apr 2026

Richelle

Big place, clean and near to the mall.

Self

10/10

Exceptional

23 Apr 2026

Yolanda

Great view of the canal. Bed was very comfortable. So close to shoos and eateries

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Maria Laarni

Accessible to all. Bus station 3 min via walking. Grand canal and grand canal mall is 3 min walk too. Daily cleaning. SM AURA ,uptown mall, and market market is nearby via taxi. Chapel with sat amd sunday mass located at grand canal mall. Food and restaurant around the corner. Much better than to go to Hongkong in BGC.
. In BGC, You feel like you are in a different country.

10/10

Exceptional

13 Apr 2026

ALEXANDRA CLEODELL

We stayed for 1 night only but had a great experience. The king bed is huge, and the room was clean and comfortable. The host was easy to communicate with and was very accommodating since I had requested to have our luggage stored the next day after check out. Location is also great. You can walk to the Venice Canal Mall, and it’s also a 10-15 min ride to BGC. Would definitely stay here again!

Partner

10/10

Exceptional

13 Apr 2026

Cesar

Very comfortable and clean condo set up with a nice view of the grand canal. Accommodations were more than adequate in providing a restful stay.

Self

8/10

Excellent

11 Apr 2026

Armando

Shops nearby/ Air conditioner running well.

10/10

Exceptional

04 Apr 2026

Karl

Our host, Jobert, was outstanding. We had a few minor issues during our stay, but they were related to our own needs rather than the room itself. When we arrived before check-in, we needed a place to store our luggage, and Jobert handled it seamlessly. He was just as helpful at checkout, making everything easy and stress-free.

At one point I needed an iron, and later we experienced a small issue with the TV. In both cases, Jobert responded quickly and was immediately there to assist. His attentiveness and willingness to help really stood out, and we truly appreciated it.

The room was clean, and the bed was spacious and very comfortable. We would absolutely stay here again and highly recommend it to anyone looking for a great place to stay.

The location was another highlight. It’s very close to Venice Grand Canal Mall, making it easy to visit. We also enjoyed being within walking distance of Manila American Cemetery and Bonifacio High Street. While walking wasn’t necessary, everything was close enough that we enjoyed exploring the area on foot.

Partner

10/10

Exceptional

03 Apr 2026

Traci

Shopping is everywhere around the room, the view from all of the windows was incredible. The AC worked wonderfully. The host was friendly and the room was clean. We will be back.

Family

2/10

Poor

02 Apr 2026

Marietta

The host was excellent! No pts and pans , no ironing board and iron. The Air condition water condensation . And I checked out early , has 4 days remaining until I check out. I asked for my money back due to an emergency surgery, has to give them medical Dr note . See what happens .

Business

2/10

Poor

31 Mar 2026

MariaPaz C

I had a bad experience overall from start of check-in with condo representative.

First unit assigned to me was very poor. The unit smelled like kerosene gas and chemicals used for exterminating termites & such.
I requested to move to a different unit. The unit assigned to me had cockroaches therefore I checked out the following day and did not utilize the Airport shuttle.

Venice Residences is not well kept. I expect more from the rates of what I am paying for.
Please exterminate your rooms, units, and spaces.

10/10

Exceptional

31 Mar 2026

cecilia

Great location, nice and clean room i only have two reco. if you can put a full body mirror. Maybe by the cabinet door😀 and also put a plug for the hair blower near where the mirror is. Thanks

Business

10/10

Exceptional

30 Mar 2026

BRIAN

Check in staff was great.

Partner

8/10

Excellent

29 Mar 2026

Bryce

Good location above a large mall. Good value for money.

10/10

Exceptional

28 Mar 2026

Glibel

Great location: quiet, breathtaking view of city skyline, enchanting view of the venice mall. Room fixture felt very upscale.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Herrdonli

The place was great with beautiful views and nearby amenities were just an elevator trip down my room. Locating it was challenging however and, getting in touch with the host took a long time. perhaps instructions on how to locate the tower your room is in would really help.

6/10

Pleasant

24 Mar 2026

Bachi

Need some renovations

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

jan

Ja

Friends_and_family Friends

8/10

Excellent

17 Mar 2026

Remedios

Very convenient to shops and eating places

Family

8/10

Excellent

17 Mar 2026

Remedios

Very convenient location

Family

10/10

Exceptional

15 Mar 2026

MARIAN

Didn't get a chance to use the gym but the pool was excellent.

Self

8/10

Excellent

12 Mar 2026

Mark

It wasn’t the easier building to find, took us over an hour walking around the complex to find the right building , because the listing had 2 different tower names and it got confusing with the check in was kind of a head ache but the place was good and clean

Friends

2/10

Poor

12 Mar 2026

Paul

Worst hotel in over 50 years of travel to find.Even with gps impossible we drove around and around with no luck

No signs only small etching on door

Someone came to show how tv worked and left with our key

Major major problem as couldn’t find

10/10

Exceptional

12 Mar 2026

Divina

There was NO SHUTTLE. Room was clean and wifi was good. Friendly staff.

Family

10/10

Exceptional

10 Mar 2026

Maria

The property is tidy and well-situated close to restaurants and shopping. The host was attentive.

10/10

Exceptional

10 Mar 2026

Timothy

Mall nearby, clean and amazing views

Partner

8/10

Excellent

08 Mar 2026

Remedios

Clean and comfortable

Family

8/10

Excellent

08 Mar 2026

Bryan

It’s very convenient for shopping and food trips! Loved it!

Family

8/10

Excellent

07 Mar 2026

Jennifer

I had a very good stay overall, primarily due to the excellent and professional staff who were a highlight throughout. However, as one of the city’s premier luxury hotels, the dining accessibility was a significant disappointment.
I chose this property specifically for a 'hassle-free' experience, but found that staying guests are not prioritized for key amenities. Both the afternoon snack buffet and the dinner service at the hotel restaurant were dominated by walk-in public traffic and private party reservations. It was frustrating to find that, as a resident, I had to 'adjust' or go off-site for a meal because the hotel prioritized outside bookings over its own guests.
While room service is always an option, it is not a substitute for the restaurant experience or the atmosphere I expected when booking a luxury stay. Even the snack buffet felt like a public space rather than an exclusive guest benefit. The team on the ground is 10/10, but the management needs to ensure that those staying at the hotel have guaranteed, priority access to the dining facilities they are paying for.

Partner

8/10

Excellent

07 Mar 2026

Abraham

Shops are very nearby. Rooms are generally clean and staffs are easy and responsive on questions.

10/10

Exceptional

07 Mar 2026

Imelda

Shops and restaurants ate just around the corner.
Friendly staffs...

10/10

Exceptional

03 Mar 2026

Marirose

Ckean room, shops nearby and pool

Friends_and_family Family

4/10

Poor

01 Mar 2026

Leo

I was bitten by cockroach

Partner

8/10

Excellent

26 Feb 2026

Charito

One of the receptionist is unhelpful. She never smile and when you talked to her seems like she doesnt care with whatever is your issue. JOVERT was nice. He made us feel welcome and comfortable. Location is good. We will definitely go back.

Partner

8/10

Excellent

25 Feb 2026

Andrew

Location was great, friendly staff and spacious room

Partner

6/10

Pleasant

23 Feb 2026

Manuel

Provide more amenities like paper towel and do pest control, found German roaches

Family

10/10

Exceptional

18 Feb 2026

Leizyl

Clean, spacious, convenient

Family

8/10

Excellent

14 Feb 2026

Meynard

Clean well maintained

Self

10/10

Exceptional

13 Feb 2026

Wilfredo B.

Clean room: daily cleaning and changing of towels
Courteous and helpful staff.
Convenient location

Leisure Partner

8/10

Excellent

10 Feb 2026

Mario

Room is spacious. Staffs are great. They are very polite, respectful and courteous. Room were kept clean and tidy everyday. Easy access to the mall, stores and restaurants. It would have been a 5* if only... 1) the coffee table is a little bigger, 2) a full-body mirror installed, 3) a flat iron is available at check in.

I will definitely stay again on my next visit and I will recommend my family and friends to them.

Thanks for a wonderful experience.

8/10

Excellent

09 Feb 2026

Abigail

Nice and clean.

10/10

Exceptional

07 Feb 2026

Virgilio

Very clean and cozy room. Staff are very helpful.
The place is near to all amenities.

Leisure

10/10

Exceptional

06 Feb 2026

Zenia

Excellent location. Near everything, the mall and a lot of places to eat. Place is clean and space is a lot bigger than the regular hotel room. Jobert is very nice and accessible.

Leisure Family

10/10

Exceptional

05 Feb 2026

Maria

Room was clean and spacious.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Lynniel

I highly recommend the Luxe residences. I had a lovely room on a very high floor, room was extremely clean and beautiful. Outstanding customer service, Jennifer and Jobert were very helpful and attentive, 24/7 on standby to assist for everything. They were both so amazing and their communication was on point!! I highly appreciate their customer care and everything was perfect. The pool was cold but it was nice to sit there and enjoy the ambiance. Location was extremely convenient with direct access to the mall, grand canal shoppes, restaurants and a variety of amenities. Conveniently located in a nice and safe area. Loved it and would definitely stay here again. I would love to come back here and extend the invitation to family and friends. This place will not disappoint. Thank you Jennifer for all your help! This wonderful experience at the Luxe made Manila very memorable for me. I look forward to returning here.

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Hermilinda

I have always enjoyed my stay at the 2BR Condo in Emanuel Tower. The staff are exceptionally helpful and Jobert was always available to help out.

10/10

Exceptional

30 Jan 2026

Luis

great staff

6/10

Pleasant

30 Jan 2026

John

Amenities. Gym was unavailable during our 3 day, 2 night stay. And pool was unavailable first night and had to book time-slot for 2nd day

Leisure Family

10/10

Exceptional

27 Jan 2026

Christina

Currently on my 2nd week in the Philippines and truly enjoyed my 1 week stay with Luxe. Jobert and Front desk staff are welcoming, courteous, and helpful. I am currently at another hotel (5 Star Hotel in Forbestown) which staff are dismissive and unhelpful. I wish I hadn’t left Luxe so I could enjoy my last week here. I would definitely book with Luxe again!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Evelyn

Great

10/10

Exceptional

22 Jan 2026

Nida

Roomy and clean!

Leisure

8/10

Excellent

21 Jan 2026

Arnel

The staff were good

6/10

Pleasant

21 Jan 2026

Carmelo

The room was clean.
The only disappointment was the staff at the reception they lack or no customer service traing.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Mikee

Convenient, clean

10/10

Exceptional

17 Jan 2026

CONRADO

The staff are nice and the unit is clean and very accessible to almost everything

6/10

Pleasant

16 Jan 2026

Rosa Eileen

The bathroom is a bit moldy, and there’s no cable TV.

10/10

Exceptional

15 Jan 2026

Edward

Location great service not so good as it's not a hotel

8/10

Excellent

13 Jan 2026

Rea

good communication with staff, nice location and facilities

Self

10/10

Exceptional

12 Jan 2026

Jennelyn

Nice place to stay. Best view, location! Convenient to everything. Venice mall is just steps away. Host is very accommodating! Highly recommended ☺️

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Damon

Arriving and checking in was a little confusing but once I was in contact with room manager he made us feel like we lived there. Nice room, nice view, tons of nice restaurants to choose from just steps away. Parking was cheap close to the elevators. I would stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Rogelio

Great location near the most beautiful Venice mall. I love the view from my balcony overlooking the gondola waterway below. Sunrise view is nice. The air cond is modern, quiet and efficient . King Bed is very comfortable.
Lots of great restaurants after the mall opens at 10am.

I also appreciate that I was able to arrange for a late check in on new years eve after midnight! This is a relief after 18 hours of international flight. I am grateful to the staff.

Leisure Self

10/10

Exceptional

05 Jan 2026

Eric

Great stay!!!

8/10

Excellent

03 Jan 2026

Aileen

Spacious room for my unit (15E) and great view of Venice canal from my balcony. It has a small kitchen, dinette with 2 seating, and a good washroom with toiletries provided. Check-in was slow and painful, but overall it's a pleasant stay.

Leisure Family

10/10

Exceptional

02 Jan 2026

Arnaldo Sunny

Balcony was excellent, fireworks every Saturday at 7pm during Christmas time

Leisure Family

10/10

Exceptional

27 Dec 2025

Erik

The air conditioning was great.
Loved the view from the rooms and balcony.
Room was very clean.
Great space.
Only downside was the bed was a little too hard for my taste.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Karen

Location is best.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Anne Margaret

The room is clean, fresh and comfortable. Thw Building reception team is polite, professional and knowledgeable as well as the maintenance team

10/10

Exceptional

13 Dec 2025

Carolina

Room is perfectly clean and spacious.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Diana Rose

We had a great time staying this hotel! The staff was friendly and accommodating! Great location, highly recommended!

10/10

Exceptional

12 Dec 2025

Maria

The staff were highly efficient. They responded to my request immediately.

Leisure Family

10/10

Exceptional

08 Dec 2025

Ron

Great view. Clean spacious room.

Self

4/10

Poor

07 Dec 2025

Rey

Very noisy! Dogs barking constantly at night next door. Horrible smell (probably dog poop or other sewer related smells) the whole floor (Floor 19). There was an electric black out for over 7 hours and no hot water for 2 days! The condition of the unit is horribly poor (things peeling, balcony . door keeps opening / door latch not working