Name: The Sanctuary Resort Pattaya BW Signature
Address: 352/430 Moo 12, Pattaya, 20150, TH

The Sanctuary Resort Pattaya BW Signature

Pattaya-Chonburi · Thailand

50 reviews shown

8/10

Excellent

19 Jun 2026

Marek

The room was ok , no place for work if you have to , nice bed

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Garry

Attachments to showerhead were broken and safe would not work properly. Staff were very helpful but repairs did not get done unfortunately.

Partner

10/10

Exceptional

09 Mar 2026

elaine

Had a sea view. It was lovely. Staff always friendly and polite

4/10

Poor

04 Mar 2026

Donna

Partial sea view

Partner

10/10

Exceptional

28 Feb 2026

Massimiliano

Everything was excellent. The location, the rooftop pool, the gym, housekeeping and not least the staff!

On top of everything, we got free room upgrade with sea view. Very grateful! ☺️🙏
to a

Friends_and_family Friends

2/10

Poor

12 Jan 2026

Thomas

Room was old and dirty. Dayly cleaning af was non-existing.

Partner

10/10

Exceptional

04 Jan 2026

Rosie

Lovely hotel, all staff super friendly :-)

10/10

Exceptional

01 Dec 2025

Graeme

Staff friendly and helpful. Good location for beach etc

Leisure Family

8/10

Excellent

30 Nov 2025

Matthew

The hotel is looking a little old. Although this really didn’t change our view of the hotel and surrounding area. The staff were incredibly helpful and provided advice when needed. The area outside of the hotel is very vibrant and has plenty to do. Bars, restaurants, the beach within 2min walk, everything that you need is extremely close to the hotel.

What does need to be added at the hotel, is access control between the hotel floors. Anyone can goto whatever level they wish. This will cause a security issue at some point.

Leisure Family_with_children

4/10

Poor

02 Nov 2025

Stephanie

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable.
Otherwise - VERY comfortable bed, huge space in the family suite.

Leisure Family_with_children

8/10

Excellent

10 Oct 2025

Gary

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

10/10

Exceptional

08 Oct 2025

Michael

Extremely clean and staff were 110% helpful all around.

Partner

6/10

Pleasant

06 Oct 2025

Louis

The staff are great, as it usually is all over Thailand, but that hotel is showing its age and the location is good but not great.
For the same dollar value you could maybe get more or the same for less

10/10

Exceptional

26 Sep 2025

Terry

We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again .

Leisure Partner

6/10

Pleasant

04 Aug 2025

Michael

Location is fine , close to walking distance .
The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

Leisure Self

2/10

Poor

19 Jul 2025

John

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Nakream

Great Staff friendly and professional

Business_and_leisure

8/10

Excellent

03 May 2025

PRITESH

Overall nice

Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area

Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too

Self

10/10

Exceptional

18 Apr 2025

Jean

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Alison

Great property

Leisure Friends

10/10

Exceptional

03 Apr 2025

David

Staff was great and room was awesome

4/10

Poor

22 Mar 2025

Gary

Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable

Leisure Self

10/10

Exceptional

20 Mar 2025

Peter

Comfortable relaxing hotel

The staff are super kind, polite and professional. They MAKE the visit.

Self

6/10

Pleasant

25 Feb 2025

Peter

This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.

Leisure Family

10/10

Exceptional

24 Feb 2025

Verified traveler

Great location great hotel

Location near one of the prettier parts of beach, loads of nearby restaurants and bars but not a loud area at night. Great night market nearby with great food. What I'd call the nicer part of Pattaya and a great break away from Bangkok. The hotel is modern and room spacious and well decorated, booked a suite and loved the space and comfort.

8/10

Excellent

05 Feb 2025

DIANNE

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

Leisure Self

4/10

Poor

08 Dec 2024

Alireza

Staff aren’t that friendly, parking is bad,

Self

6/10

Pleasant

30 Nov 2024

Verified traveler

Kamalin uimallas

Huone hiljainen parvekkeilla bileet iltaisin. Uimallas vesi ei vaihdu niin sakeaa että ei näe edes 15cm metrin syvyydessä olevaa porrasta. Joinain päivinä vesi oli vähän parempi kun siellä oli pumppu joka kierrätti vettä altaan reunalla. Allas pyyhkeitä ei ollut aina tarjolla ja aurinko tuolit oli varattu jo aamu 9 eteen päin ja ketään ei niillä näkynyt ja henkilökunta ei siivonnut pyyhkeitä koko päivänä. Hotellin aula tosi hieno. Huoneen kivilattia oli kylmä ja suihkussa jotain vihreää kasvustoa.

Friends_and_family Family

8/10

Excellent

29 Nov 2024

THEOFANIS

Leisure Friends

6/10

Pleasant

07 Oct 2024

Lloyd

Poor wifi

Leisure

8/10

Excellent

09 Sep 2024

THEOFANIS

It was a bit rundown. Aisthetically needs quality lifting. Personnel not very professional but willing. Quite neighborhood but not isolated

8/10

Excellent

01 Sep 2024

Ronald

The only issue is our showerhead was broken

Leisure Partner

8/10

Excellent

30 Aug 2024

Stephen

For the rate paid the stay at The Sanctuary was excellent, staff were very friendly and helpful, good location.
Only small negatives were general upkeep, for example cleaning the elevator windows, and especially electical outlets in the room, most were so worn they would not work with a phone charger.
Overall an enjoyable stay and would recommend.

Friends_and_family Friends

10/10

Exceptional

27 Aug 2024

Kishan

Amazing very friendly staff and perfect room

Friends_and_family Friends

8/10

Excellent

15 Aug 2024

Kakhaber

Its rating is 5 star but overall it stretching poor 4 start.

8/10

Excellent

10 Aug 2024

Bengt

Very nice roof top pool. But wifi in my room was terrible.

10/10

Exceptional

04 Aug 2024

EDWARD

After 10 years living in pattaya City. Still use only this particular hotel every time visiting pattaya City. Can't go wrong with location and service and overall its 10/10 for the money

Business_and_leisure Friends

6/10

Pleasant

19 Jul 2024

Adrienne

It was a beautiful hotel. Lovely room. However, the lobby and restaurant was way too hot. Very uncomfortable to sit there.

Partner

6/10

Pleasant

10 Jul 2024

Craig

Its in a good area close to the beach

Leisure Partner

10/10

Exceptional

24 Jun 2024

Christopher

Great facility, great staff

Leisure Self

10/10

Exceptional

06 Jun 2024

Marat

There are no any problems with this hotel at all. Friendly staff, everyday cleaning, on the beach, stores around, taxi.

Leisure Self

8/10

Excellent

05 May 2024

Tyron

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it.

I would definitely stay there again despite its little downfalls.

Leisure Family

10/10

Exceptional

02 May 2024

Andrew

Great memories made here!

Our honeymoon experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience.
Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

Partner

8/10

Excellent

02 May 2024

Jeffrey

Nice resort. Very clean.

Leisure Partner

10/10

Exceptional

01 May 2024

david

Really enjoyed our stay at The Sanctuary. Boutique style hotel with beautiful rooms and stunning rooftop pool. Handy location

Leisure Partner

10/10

Exceptional

28 Apr 2024

Andrew

Great memories made here

Our experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience.
Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

Partner

6/10

Pleasant

26 Mar 2024

Mark

A decent if slightly tired hotel.

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast.
Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly.

Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

Self

8/10

Excellent

03 Mar 2024

Perry

Great hotel but

Breakfast not very good
Not enough beds by pool

Leisure Friends

10/10

Exceptional

03 Mar 2024

Norak

Great location, friendly staff, very clean had to extend my stay due to great service