Name: Clarion Inn Elmira
Address: 760 East Water Street, Elmira, 14901, US

8/10

Excellent

15 Jul 2026

Patricia

Most of the staff were helpful, courteous, and kind. The room was clean and quiet.

Partner

6/10

Pleasant

12 Jul 2026

Kristin

Close to I-86. Easy parking.

Partner

4/10

Poor

10 Jul 2026

Anna

The resturant had horrible service. The food was terrible. The staff didnt tell us that they were out of the food we ordered.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Jeremy

Was here for the IMSA race in June. Clean rooms, easy check-in, prime area with access to everything you need. Nothing stood out, nothing glared as a problem. Will definitely be back for July for Gridlife!

Self

10/10

Exceptional

09 Jul 2026

Guillmerys

The night and morning staff were all very nice and helpful

Family_with_children

2/10

Poor

08 Jul 2026

Emily

This hotel smells wet and moldy. Doesn’t look like the rooms have ever been remodeled. Although the front of the hotel looks nice.
I stayed there Saturday-Wednesday and my key did not work at all. Every time I returned to my room I had to have the staff open my door.
There was no room service. The same trash can and large yellow bin was in the hallway my entire stay. The location is convenient only because it’s the only hotel in town.

Self

6/10

Pleasant

06 Jul 2026

Roxanne

There was additional 100 dollar charge on 2 rooms at time of check in . There was no mention of additional charge. It was called incidental in case damage to room

Family_with_children

8/10

Excellent

06 Jul 2026

Linda

Nice stay

Partner

10/10

Exceptional

30 Jun 2026

Loretta

Super friendly very clean room

Family

6/10

Pleasant

30 Jun 2026

Juan

No good

Business

4/10

Poor

29 Jun 2026

Christopher

I wish I could leave a good review I’m all about helping small business owners would not recommend unless you’re in a jam and don’t have standards.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Peter

Didn’t check the bar. Air conditioning was fine

Partner

2/10

Poor

29 Jun 2026

Robert

Our door was broken so we didn’t have a key card to start and also we were given a free dinner and free breakfast comp. Bye the front desk but unfortunately the kitchen was closed at 9:01 and the breakfast opens at seven, which is in my opinion kind of late for Americans. In the pool closing at 9 o’clock is ridiculous.

Family_with_children

10/10

Exceptional

28 Jun 2026

Katarina

Older hotel but has everything that is needed and beds are comfortable. I really enjoyed interacting with the employees. Really nice staff. Mr. Ash at the front desk was very nice, personable and helpful. Thank you

Self

10/10

Exceptional

26 Jun 2026

Matthew

Clean room.

Partner

6/10

Pleasant

25 Jun 2026

Celita

There were too many bugs, walking in the entering, and they were in the room as well

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Loretta

Room was clean, staff was polite.

Family

6/10

Pleasant

23 Jun 2026

Lucas

Property was an old Holiday Inn and is good enough to stay. The area seems sketchy but was safe. The mattresses were super soft, room was clean and bug free. The only issue was that I booked through Expedia and got charged by the hotel and by Expedia.

Partner

4/10

Poor

21 Jun 2026

Maureen

Checking in was a bit unprofessional. the young girl didn't even explain where to go to get breakfast, or where the pool was, etc. WIFI. Parking was fine. Getting to our restaurant was easy. The long mirror in the bedroom was smeared. The bathroom counter was very small, so I had to put my toiletry bag on top of the toiler. The bathroom floor was sticky. The next morning, we had to ask where to get breakfast and were told we had to pay an additional $14 pp plus tax to get breakfast. I asked if they used real eggs and was told that used \"powdered eggs!!!!\". We will not go back. At $150 plus tax a night with no breakfast considering the location and amenities it wasn't worth the $$$ And, of course, the ice machine was broken.

Partner

6/10

Pleasant

17 Jun 2026

Alesha

The complimentary coffee was always cold. The staff was very nice and the bar had pretty good food.

Partner

4/10

Poor

29 May 2026

Amina

Property was dirty and housekeeping never cleaned my room. I was told they only cleaned rooms every 3 days--disgusting! An overpriced, musty dump of a hotel!

Family

4/10

Poor

28 May 2026

John

Beds were very uncomfortable. There was no cleaning service for a two night stay, so beds were left unmade, trash was not collected and in room coffee was not replenished. Toilet “rocked” so there was something wrong there.

I would not recommend this hotel to anyone. Should I go back to Elmira I certainly would not stay at this hotel again.

Friends_and_family Friends

4/10

Poor

26 May 2026

Frank

The room was clean, but lamp shade ahould have been dusted. The hallway needed to be vacuumed.

The hotel was short off staff.

2/10

Poor

25 May 2026

Kassandra

I booked an ADA room around a month and a half in advance, prior to my stay. I am a wheelchair user, with limited mobility and the majority of my trips I travel alone. Upon arriving to the hotel, it was a surprise that the only two ADA rooms available were fully booked despite having paid for my reservation at the time of booking. For this trip, my mom traveled with me, and she was able to help me access the restroom but I want to know what the hotel would've done had I been by myself. How would they have accomodated me or another wheelchair user traveler? If I booked and paid in advance, priority of room should be given. Needless to say, I will not be staying at this place again.

Family

8/10

Excellent

25 May 2026

Bruce

Restaurant and bar was closed

Partner

10/10

Exceptional

25 May 2026

edward

Ok

Family

6/10

Pleasant

24 May 2026

Lynne

Liked: hot, shower. Well let and clean bathroom sufficient space and storage, quiet, and pool looked great.

Could be better: Beds and pillows not like home. Need more blankets and heat very noisy at times. Fast food odor in room.

Family

6/10

Pleasant

23 May 2026

Ana

It wasn’t really clean. Room , corridors, pool bathrooms.. pretty dirty.

Family_with_children

6/10

Pleasant

19 May 2026

Jenny

The room had a musty smell. The microwave in our room did not work, but they were kind of enough to let us use the microwave in the breakfast area. We would have preferred if breakfast was included because the area did not have many dining options. The beds dip quite a bit in the middle. The pool was large and deep. It was good.

Family_with_children

6/10

Pleasant

16 May 2026

Naim

no

10/10

Exceptional

10 May 2026

lindsay

Staff was extremely helpful and friendly! Thank you for making us feel at home

Partner

2/10

Poor

04 May 2026

Anatoliy

hotel room was dirty. bedding had soiled sheets and blanket. it was cold inside as hell and heat wasn't working

Family_with_children

2/10

Poor

04 May 2026

Allison

I paid an extra 14$ through expedia to pay in US currencly at the hotel and they would not take my money. I would like a 14$ refund!

Family

8/10

Excellent

04 May 2026

John

Clean room comfortable beds

8/10

Excellent

03 May 2026

Kenenth

If you’re looking for a place to just sleep for the night, it’ll work. Don’t expect a lot.

4/10

Poor

03 May 2026

Alvaro

First they gave us a room already with guest, made us walk back and forth to get another room, room wasn’t clean, toilet overflow, very old heating system made so much noise throughout the night.
Just horrible

4/10

Poor

29 Apr 2026

Louis

Bathroom curtains were dirty and out dated.

8/10

Excellent

12 Apr 2026

bridget

Good parking, attentive staff, comfy bed, clean well sized room, good price, quiet and smoke (tobacco and other) free, so convenient to highway and downtown. Cons: peeling wall paper, wonky (but clean) toilet, stained tub. I think that a bunch of updates are happening as the 1st floor had a lot going on - did not affect our stay on the 2nd floor. Does have a gym and good sized indoor pool - but didn't use either. Has a hefty check in deposit, for somewhere outside of Miami or any other large city.

Friends

10/10

Exceptional

06 Apr 2026

Caylen

My started with a low bar but the staff and staff only made the experience exceptional. Maybe it was because I was there because my dad was in the hospital then passed away, but I have a hard time believing they were only this helpful because of that. Every question was answered. Every request for help was granted.

The negatives were there were key card issues all week. I must have had to have my keycard reset 20-25 times or more. The bar didn’t have any bourbon, and the kitchen was closed almost every evening.

Luckily I was there for just those reasons and some were out of the staffs control.

Family

4/10

Poor

29 Mar 2026

Karen

No one at front desk checking in or out. Charged me double for 150 new maintenance fee for damages?!!! Added 150 to my room fee of 238 And On top of that a separate 150!!! Both charges need to come off. Manager argued with me. Laundry piled up up and down halls, and place looks deserted.

Partner

2/10

Poor

06 Mar 2026

Nikki

Smelled like smoke and was given a room that was occupied

6/10

Pleasant

01 Mar 2026

Stephanie

The room was not very clean. The noise level was insane coming from the hallways. Kids running up and down screaming.

Family_with_children

2/10

Poor

28 Feb 2026

Sean

Staff was pleasant and helpful but the hotel is location is in a bad area and the hotel is outdated. You get what you pay for with this hotel, I would not book here again.

Friends_and_family Family

2/10

Poor

21 Feb 2026

Sean

The hotel rooms were extremely outdated and the location is directly across from a questionable neighborhood. The first of our 2 rooms had clearly been smoked in. The staff was helpful and pleasant but the rooms were so bad that we left that hotel and went to another one on Horseheads.

6/10

Pleasant

18 Feb 2026

George

Room was clean when I checked in. Wasn’t cleaned the entire two weeks. No fresh towels or trash picked up. Had to hunt down the maid just to get coffee. No Continental breakfast. I don’t think I will stay there again.

2/10

Poor

12 Feb 2026

Zoraida

The first room had no heat. The next day they gave us a different room and someone had just used the bathroom. It smelt like feces and men’s hello. Had to ask for another room. The girl behind the desk had to go clean the room while we waited. Bath room fixtures were broken. Not to mention pulled up to screaming and then cops. I will never stay there again.

Leisure Family

2/10

Poor

11 Feb 2026

Arizona

I booked 2 wheelchair accessible rooms and upon arrival after a long 5 hour drive with children we were sent to non accessible rooms. We went down and asked for the accessible rooms, the desk agent started yelling. He sent us to 2 more rooms, non accessible. Went back and said they weren’t accessible to which he started cursing and yelling at us. He said this hotel doesn’t update online and it’s not his responsibility. He offered us a dirty king size accessible room with no heat. We were so beyond upset and exhausted. Don’t attempt to stay here. We weren’t even able to get a refund.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Keith

Main lobby and hallways look to have not been vacuumed in a week. Carpets are very stained. Another guest in group found a dead bedbug in their sheets. Room floors were dirty. Toilet was wobbling and shower had mildew.

Leisure Family

8/10

Excellent

29 Jan 2026

Jacqueline

Friendly staff

Leisure Family

2/10

Poor

18 Jan 2026

Sean

The staff was clueless on how to do their jobs.

Leisure Family

6/10

Pleasant

01 Jan 2026

Danny

Check-in was slow and the king suite I paid extra for was just a regular room with a king bed.
The ice machine was out of order, as was the guest laundry, and the soda machine was completely sold out.
The bed was comfortable and there was plenty of hot water.

One huge negative, the entire property smelled like marijuana constantly.
Another huge negative, no included breakfast. If you want breakfast, it’s $12-$15 additional each day.

Leisure Self

8/10

Excellent

21 Dec 2025

Karen

Friendly staff, clean room, quiet

2/10

Poor

08 Dec 2025

Christopher

I spent three days there, and there was no heat in the room. No one came to clean the room.

Business Friends

10/10

Exceptional

07 Dec 2025

Ellen

Everything

10/10

Exceptional

07 Dec 2025

Ellen

Clean room and friendly staff.

2/10

Poor

06 Dec 2025

Garrett

I accidentally reserved an extra night and even though I selected pay at desk and called in 5 min after the reservation was made and was told it would be cancelled. I was still charged and was told to call back on Monday when a manager was in. I still was unable to get my money back. I will not use this hotel ever again and I'll be sure my family and friends never uses this hotel as well. Such a terrible experience!!

2/10

Poor

05 Dec 2025

Christopher

There was no heat in the room and no one came in to clean or spread the bed and give us fresh towel after being there for three days

10/10

Exceptional

05 Dec 2025

Ellen

The staff, the clean room.

Leisure Pet

4/10

Poor

05 Dec 2025

Roger

Carpet was stained in hallway and in room, a chunk of red gue was visable, screw, tack found as entering, Floor had visable debris, the hallway was littered with pieces of white paper. I other room, bathroom had vomit in shower and pubic hair visable. We asked for a vacuuming, or a vac. No vac. Asked next day, no follow-up. Asked and showed problem, not on list. Room never got vac.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Steven

Friendly staff

6/10

Pleasant

02 Dec 2025

Tyler

Good value.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Ashley

The customer service was lacking. We had significant difficulty getting responses from the front desk over the phone before our stay and while trying to get towels brought to our room after check-in. Otherwise, it was good.

Leisure Family

2/10

Poor

22 Nov 2025

Jason

Ants in room

Self

10/10

Exceptional

20 Nov 2025

Stacy

The staff was very courteous.

Business Family

6/10

Pleasant

17 Nov 2025

Thomas

Room was clean. Cold water side of the sink was warm. French Fries were very hard

4/10

Poor

14 Nov 2025

kevin

Staff was largely absent from the front desk. Distinct smell of marijuana in lobby on check in and throughout stay in the hotel.

Business

6/10

Pleasant

12 Nov 2025

Patricia

Staff not overly helpful. Room smelled like stale cigarettes

Business Self

10/10

Exceptional

09 Nov 2025

Abby

Very Clean room, comfortable bed and pillows

Leisure Friends

4/10

Poor

08 Nov 2025

Rob

The room had dozens of dead bugs all over the carpet and in the bathroom and tub. It was pretty gross.
The food in the restaurant was kinda gross too, but the bartender was very friendly so it wasn't all bad.

Leisure Self

8/10

Excellent

05 Nov 2025

Sarah

Quiet and easy to get in and out

4/10

Poor

29 Oct 2025

Emily

The room was ok. It was definitely outdated which is fine. But the shower curtain was covered in mold. Thankfully, the curtain separated, so I took apart the moldy side so I could shower because I noticed it in the morning.

Business

4/10

Poor

26 Oct 2025

Lamont

Shower vent did not work, over cleaniness of the property was sub par! There was no server in the dining area and the chef was asleep! Yes, I said asleep at one of the dining tables!!!

Business Family

6/10

Pleasant

25 Oct 2025

Miah

If I had people coming into the area and they were looking for a cheap hotel I'd suggest they go elsewhere. The front desk day staff are never at the front desk. The ceiling was literally falling apart in the bathroom. I had ants. The hotel restaurant is not open the hours it says it is (they're not open for breakfast or lunch despite saying they are). The guest laundry is broken. Locks on doors leading outside are broken. Pretty sure the first floor is mega haunted. I stayed here for almost a month because I had to and would suggest that the hotel close down, fix its problems, and reopen rebranded and new.

Self

8/10

Excellent

21 Oct 2025

Kimberly

Clean room but had ants

Friends_and_family Family

4/10

Poor

21 Oct 2025

Gary

Staff was gruff and not friendly at check in or check out. Hallway was dirty and had a vile odor. Vending and ice machines did not work. Food in restaurant was mediocre at best

Business

6/10

Pleasant

21 Oct 2025

Olga

Poorly maintained, room was clean, which is great. The hallways are pretty messy. For the price it was ok.

Leisure Family

10/10

Exceptional

20 Oct 2025

Melida

The staff was attentive and flexible. This was especially helpful because I ran the marathon and since the weather was unseasonably warm I took a lot longer than I had hoped.

Leisure Self

6/10

Pleasant

19 Oct 2025

Alonte

It was very clean the only thing is my finances phone came up missing there and now he has to get a whole new one so maybe check security cameras a bit more it would’ve been very helpful on our end

Partner

4/10

Poor

19 Oct 2025

Ameer

(1) Our rooms were not ready and we checked in at 930 at night.
(2) There were not enough outlets for the appliances in the room.
(3) Breakfast was listed to start at 7 am and we ended up leaving the hotel at 730 am because all the required staff to run the kitchen hadn't arrived.

Business_and_leisure Family

4/10

Poor

17 Oct 2025

Yeimi

Key cards would reset constantly....sink was clogged even after having someone de-clog which was uncomfortable and inconvenient. Bedding was smelly and there was no replenish of fresh towels or toiletries. Very disappointing

Leisure Family

2/10

Poor

15 Oct 2025

Kelly

This is not a safe hotel. Upon arrival the trainee & manager made a mistake with our keycard and sent us to a room full of other people’s belongings. Thankfully there was no one in the room at the moment as that could have easily lead to a physical altercation putting both my wife & I’s safety in jeopardy. This made us concerned for our own property when leaving the room. The manager brushed off our complaint as if it were not a big deal at all.
We went out of the back of the building to sit at a picnic table. As some people looking for trouble approached we decided to head back inside. NOT A SINGLE CARDREADER ON THE ENTIRE BACKSIDE OF THE BUILDING WAS FUNCTIONAL. We had to walk completely around the building to get inside. If our safety had been in jeopardy we would not have been able to get back into the building in time.
Other issues, a good portion of the tv channels were not working, the general atmosphere of the hotel is dark, gloomy and run down, and there was no breakfast.
On top of all of this we checked out a day early because of the safety concerns and we paid for the second day which we did not stay only to have the hotel turn around and charge us $100 for having checked out early. This place is unsafe and managed very, very poorly.

Business_and_leisure Family

10/10

Exceptional

14 Oct 2025

Khrystyna

Clean

6/10

Pleasant

14 Oct 2025

Bonnie

towel were great - very hot water - good room temp
horrible resturant
clean but very dated
keys did not work - tried different keys
no number on room

Business Self

6/10

Pleasant

14 Oct 2025

Stephen

Facilities need serious upgrades. Carpet needs either deep cleaning or replacement. Housekeeping did not clean the room properly. When we check in, used soap bar left in the bathtub. Furniture are worn out. But staffers are very helpful. But rooms are quiet.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Kimberly

Stayed 2 nights. Found the mattress and pillows were a bit too soft. Prefer more structured pillow. Mattress was bouncy and too soft. Other than that, room was clean & tidy. No issues with anything else.

Leisure Partner

4/10

Poor

13 Oct 2025

Toni

Property was easy to enter with multiple entry. Room was made up clean but looking under chair cushion for change that dropped we discovered crumbs and pieces of crackers. Restaurant did not open on the Saturday we were there and the Sunday ordered a coffee to start which took 15 minutes and received a water instead. Staff was great at first but upon discovering an additional $75 charge on my card when called for clarification \"joe\" told me to dispute with my bank and hung up on me. Location though was great as their restaurant was a failure there were a lot of home style cafe nearby.

Business Partner

6/10

Pleasant

13 Oct 2025

Abeegail

Vbb

6/10

Pleasant

12 Oct 2025

Paul

did not visit the bar. Breakfast Sunday morning, no go. Staff to cook late arrival. No change of towels and such. Carpet need of shampooing. Ice machine downstair out of order. Mold in shower tub area. Needs some better cleanliness

Partner

4/10

Poor

12 Oct 2025

Connie

They gave us , 2 seniors carrying our luggage, a room literally at the far end of the building and told us to use the front door at the reception area. This is a very long walk. Next morning no bfast because the cook was running late. Meanwhile there were 3 people standing around at the front desk. Teamwork people!!!

Leisure Partner

10/10

Exceptional

09 Oct 2025

Ray

Great hotel, will stay again.

Leisure Friends

2/10

Poor

09 Oct 2025

TOM

Internet didn't work, room dirty, guest laundry not working AC system very noisy

Made my skin crawl

Couldn't wait to check out

Business Partner

6/10

Pleasant

08 Oct 2025

Christine

The room was fine. The refrigerator didn't work. No one was ever at the desk. I had to wait 10 minutes to check in. Could only leave my keys to for check out. There was no one to report the fridge to. Room 148.

Business

4/10

Poor

07 Oct 2025

Hasan

TV in room not working I was told maintenance will fix it tomorrow and I will be gone

Business Self

6/10

Pleasant

07 Oct 2025

Alyssa

Affordable rooms.

I wish a quick breakfast was more available even if I did have to pay; I didn’t have time for a restaurant-style breakfast with uncertain service.

I don’t think high expectations apply to lower-priced rooms, but I think some level of care is appropriate: I was disappointed that the staff couldn’t even provide me with cutlery or a plate to use in my room.

Pool was fun for kids.

Leisure Family

6/10

Pleasant

06 Oct 2025

Laura

Laundry facility was closed. Many times there was no front desk attendant. Had to ring buzzer multiple times. Wait was often 10 minutes or more. Trash collection sat in the hallway for hours and smelled terrible. Dining was limited as was transportation. Room was okay, tv was new but very small. Bathroom was clean. No towel service for three days! Probably will not stay again.

Leisure Self

4/10

Poor

05 Oct 2025

Feng

One of the bed sheet was stained multiple spots with red color and I suspect it was blood. Luckily the other bed seems ok for me to sleep on. The carpet felt ancient and filthy. Would not recommend.

Leisure Self

2/10

Poor

02 Oct 2025

Joshua

The bar/restaurant closed early even though they were scheduled to be open until 11pm. Pool was not in operation, it was completely drained. Vending machines weren’t stocked could only get water. DoorDash’ed some food and it didn’t come with utensils so asked the front desk and they only had soup spoons to eat a salad and tacos. Couldn’t make change to use in the vending machine cause the vending machine did not take anything over a $1 bill but then tried to use a $1 bill and it wouldn’t work had to find quarters

Business_and_leisure Partner

8/10

Excellent

30 Sep 2025

Laura

Clean room and great water pressure... friendly staff although a bit overwhelmed with a large group checking in which was understandable. Could use some aesthetics/ ambiance. Coffee, albeit a small detail but important one needs overhaul. It was brown water. Maybe offer alternatives such as a variety of teas. Curb appeal could use work but overall very comfortable and clean rooms with friendly staff.

4/10

Poor

30 Sep 2025

Wataru

not too bad with reasonable price.

Leisure Family

2/10

Poor

29 Sep 2025

Daniel

keys don't work to room. Staff cleaned room on last day while I was at breakfast