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Luxe by The Charlee (Cabañas)

Medellin · Colombia

El Peñol-GuatapéView location

8.6/10Excellent424 Reviews
Cleanliness8.8/108.8
Service7.8/107.8
Comfort9.0/109.0
Condition8.6/108.6
Neighborhood7.8/107.8
Value10.0/1010.0
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Luxe by The Charlee (Cabañas)

Located in Guatape, Luxe by The Charlee is in the mountains, within a 15-minute drive of Peñol-Guatapé Reservoir and La Piedra Del Penol. This beach cabin is 1. 4 mi (2. 2 km) from Rock of Guatape and 6. 1 mi (9. 9 km) from Old Peñol Replica.

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access. The front desk is staffed during limited hours. Free self parking is available onsite.

Satisfy your appetite for lunch or dinner at the cabin's restaurant, Restuarant, or stay in and take advantage of the room service (during limited hours). A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 11:00 AM.

Treat yourself to a stay in one of the 8 guestrooms, featuring fireplaces and flat-screen televisions. Rooms have private balconies or patios. Kitchenettes are outfitted with refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment.

Read more about this hotelShow less

With a stay at Luxé Cabañas in Guatapé, you'll be in the mountains, within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 1.8 mi (2.8 km) from Parque Comfama and 2.7 mi (4.4 km) from Guatapé Dam Boardwalk.

Treat yourself to a stay in one of the 38 guestrooms, featuring fireplaces and outdoor private hot tubs. Rooms have private balconies or patios. Kitchenettes are outfitted with refrigerators, microwaves, and espresso makers. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Gym
Entertainment
Beach services
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 13

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Pets allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • Pool access available from 8:00 AM to 10:00 PM.
    • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property is professionally cleaned.
  • Special Instructions
    If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests are required to present a valid government-issued ID card at check-in
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    13
  • Optional fees
    • Pet fee: COP 50000 per pet, per night
    • Housekeeping fee: COP 80.000 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Peñol-Guatapé Reservoir 0.3 km / 0.2 mi
Parque Comfama 2.8 km / 1.8 mi
Rock of Guatapé 4 km / 2.5 mi
Calle del Recuerdo 4.2 km / 2.6 mi
Plazoleta de los zocalos 4.3 km / 2.7 mi
Guatapé Dam Boardwalk 4.3 km / 2.7 mi
Benedictine's Monastery 8 km / 5 mi
Old Peñol Replica 12.3 km / 7.7 mi
Piedra del Marial 22.7 km / 14.1 mi
Valerio Antonio Jimenez Cultural Center 29.7 km / 18.5 mi
Las Tangas Spa 32.4 km / 20.1 mi
Catholic University of the East 36 km / 22.4 mi
Rionegro Antioquia Main Park 37.4 km / 23.3 mi
Estadio Alberto Grisales Stadium 38.2 km / 23.7 mi
San Nicolás Mall 38.6 km / 24 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 38
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Garden
  • Restaurant: 1
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
Show 1 more facilities & services
  • Minimum check-in age: 13
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Cabin PREMIER QUEEN BEDCabin • PREMIER QUEEN BEDCAB.PE-QN

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    Cabin PREMIER QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–10 • Adults: max. 10 • Children: max. 6
    Room type
    Cabin
    View / characteristic
    PREMIER QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: CAB.PE-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIORAPARTMENT • SUPERIORAPT.SU

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    APARTMENT SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Cabin TWO DOUBLE BEDSCabin • TWO DOUBLE BEDSCAB.2D

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    Cabin TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–10 • Adults: max. 10 • Children: max. 6
    Room type
    Cabin
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: CAB.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA STANDARDVILLA • STANDARDVIL.ST

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    VILLA STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT GRANDAPARTMENT • GRANDAPT.GD

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    APARTMENT GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Cabin SUPERIOR TWO DOUBLE BEDSCabin • SUPERIOR TWO DOUBLE BEDSCAB.2D-SU

    Photos are not available for this room type.

    Luxe by The Charlee (Cabañas)

    Cabin SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–10 • Adults: max. 10 • Children: max. 6
    Room type
    Cabin
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: CAB.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Luxe by The Charlee (Cabañas)

8.6
Excellent
424 Reviews
Cleanliness
8.8 /10
Service
7.8 /10
Comfort
9.0 /10
Condition
8.6 /10
Neighborhood
7.8 /10
Value
10.0 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
28 May 2026
Arianny
Me encantó la vista la propiedad muy limpia
Family_with_children
10/10
Exceptional
04 Apr 2026
Keila Marie
Everything was perfect if I’m being honest! The cabin was exactly like the pictures & the view was extravagant it’s was a great birthday celebration. The private beach was even more beautiful the views from the restaurants to the pool just everything was 10/10
Family
6/10
Pleasant
25 Feb 2026
Javier
The master bedroom had a nice view but bathroom wall had a big hole. Second bedroom had now windows and therefore it had an old damp smell. Had to sleep with door open because the the mold smell and fumes. The hotel expected adults to sleep on bump beds. Had to pay extra 130 dollars to get a decent room so 50 year old woman didn’t have to climb a ladder to go to bed. Breakfast was excellent everything else a big disappointment.
2/10
Poor
21 Feb 2026
Kevin
We
2/10
Poor
21 Feb 2026
Luisa
I purchased 2 of the 4 bedroom cabanas/apartments at this hotel. Each room accommodates 8 people. Upon booking we didn't know how many guests would arrive so we didn't include the total number. Because of this the hotel charged my 2500 USD additional.
10/10
Exceptional
16 Feb 2026
Atilla James
The Cabañas were very well taken care of. And the staff was very attentive to our needs
Partner
8/10
Excellent
31 Jan 2026
kristin
Pretty view
Leisure Partner
10/10
Exceptional
21 Jan 2026
JAMES
Beautiful place!! We didn’t want to leave!
Leisure Family
10/10
Exceptional
12 Jan 2026
Michael
This place is amazing!
Leisure Partner
4/10
Poor
18 Dec 2025
jenna
Learners for the first time at check in there would be no good service to the Cabañas. I may have missed it but surprising. They did allow us to order and wait to pick it up thankfully.

We got here late but no one told us how to work anything including change the temperature, tv or fireplace.

The units are pretty buy old and in need of repair.
Leisure Friends
10/10
Exceptional
03 Dec 2025
Michael
Excelente
Leisure Friends
10/10
Exceptional
11 Oct 2025
Aaron
Everyone was great ! Thanks
Leisure Family_with_children
4/10
Poor
08 Oct 2025
Salvador
The property is in poor conditions. The glass walls were leaking. Floor in the rooms had water from the leaks.
Leisure Family
10/10
Exceptional
30 Sep 2025
Duilia
The view was amazing, and the breakfast buffet was delicious; all the facilities were amazing. All employees were so kind, knowledgeable, patient, and professional. The road needs to be fixed; it's approximately 1.5 km of terrible road. I understand that it is a municipality issue, but the Marriott needs to get involved and get to an agreement, so it will be easier for the guest to travel outside the hotel.
Leisure Family
2/10
Poor
28 Sep 2025
Boris
Beautiful place, great views. Bad road and really bad service…
10/10
Exceptional
25 Sep 2025
wilder
The view,
Leisure Family
8/10
Excellent
23 Sep 2025
pedro
Los apartamentos necesitan mantenimiento - tuvimos un incidente con la lavadora y con uno de los inodoros. El equipo de servicio al cliente y transportacion es excelente. Sería bueno nivelar más la calle de entrada para facilitar la entrada y la salida de la propiedad.
Leisure Family
8/10
Excellent
18 Sep 2025
Cesar

Areas of opportunity to be excellent.

The welcome at the front desk could’ve been better. The person rushed me to checking and had a poor knowledge about the migration tax exemption evidence.

People working in the yard around the cabin at 7:00 am. It was noisy but when I complained, it stops . Other than that is a good place to stay.
Friends_and_family Friends
6/10
Pleasant
18 Sep 2025
Melina
I stayed at this place with my family and it was beautiful, but it was really disappointed that when we got back from walking around town there was no internet , some of my family had to get work done , we wanted to listen to music and had other plans that require internet and we weren’t able to do it, extremely annoying, other than that the place was nice !!
10/10
Exceptional
08 Sep 2025
Mónica
The service was excellent the location and views are amazing, perfect for a relaxing vacation. The house where we stayed needs better ventilation especially during the day time when the sun is out.
Friends_and_family Family
10/10
Exceptional
06 Sep 2025
Monica
The soundings are gorgeous, views are incredible
Friends_and_family Family
10/10
Exceptional
31 Aug 2025
Jorge Alberto

Espectacular

Un lugar esplendido!
Nos encantó y definitivsmente volveriamos una y mil veces!
Friends_and_family Friends
10/10
Exceptional
11 Jul 2025
Karla
Our stay at Luxe cabañas was even better than I expected! The view is absolutely breathtaking—truly unforgettable. The cabin is very spacious, comfortable, and perfect for a family getaway. Everything was spotless and well-maintained. The service was outstanding—friendly and attentive at all times. I would absolutely love to come back. Highly recommended!
Leisure Family_with_children
6/10
Pleasant
11 Jul 2025
David
Hotel is very nice. the cabin and the view were outstanding. but the prices were not clear. receptionist wasn't very helpful we got there late at nigyt and theprice for an extra person was almost n60% more than what the brochures she had on her desk. she didnt want to honor the price or provide support.

almost all of teh ammenities are for an extra cost. even to sit in front of the lake you hae to pay

the other personnel were kind, helpful and nice
Leisure Family
10/10
Exceptional
05 Jul 2025
Victor
It's close to Paradise.
Leisure Family
10/10
Exceptional
04 Jul 2025
Loretta
Spectacular
Leisure Family
10/10
Exceptional
04 Jul 2025
Boris
Great place to relax
Leisure Family_with_children
10/10
Exceptional
03 Jul 2025
Jose
Excellent value, property, and people we will definitely be back for the 8th summer
6/10
Pleasant
22 Jun 2025
CESAR
it is a nice place. but to get acces to the hotel is really an issue.
Leisure Self
10/10
Exceptional
19 Jun 2025
Jorge
Cabaña muy acogedora, excelente vista.
4/10
Poor
17 Jun 2025
Nathalia
*Pros:*
- Breathtaking location with lovely views of El Peñol.
- Maintenance guy Luis was very nice and effective, fixing many issues with our villa with a great and polite attitude.
- Check-out was at noon.
- Breakfast was complete and tasty.
- Service at the restaurants was great.

Cons:

- Be prepared for extra charges everywhere! Even with an expensive villa, you'll pay extra for the pool, lake, and water sports. The resort nickel-and-dimes for everything, like overpriced drinks.
- Check-in was a hassle with a small, poorly equipped booth and unfriendly staff.
- The road to the hotel is unpaved and narrow.
- Beware of a 19% tax if you're Colombian or don't have the proper passport stamp; it's mentioned in small print.
- We requested a coffee machine, and they brought a Nescafé instant pot with 2 packets as a courtesy, which was insufficient for our group of 6 in a 12-capacity cabin. They seemed to think they were going above and beyond.

*Verdict:* One-time visit, won't return or recommend.
Leisure Family
8/10
Excellent
08 Jun 2025
Rowella
Excellent property, but rooms do not have A/C or fans
10/10
Exceptional
05 Jun 2025
Sean
Very nice stay with great hospitality
Partner
10/10
Exceptional
31 May 2025
Felix

Unforgettably

Amazing place. Great restaurants, impressive staff. We will come back. It it a special place to create life long memories.
We are so happy. We are already plaining our come back. It is the place to go to.
We felt a little sad for not extending our stay.
Friends_and_family Family
10/10
Exceptional
25 May 2025
Sabtain
Great place. Will return
4/10
Poor
16 May 2025
HAMILTON
A Paradise Wrapped in Disappointment

From the moment I arrived at Cabañas Luxe, I had high hopes—visions of serenity, luxury, and unforgettable memories. And yet, what awaited me was a whirlwind of frustration and disbelief.

Yes, the views are breathtaking—postcard-perfect panoramas that whisper promises of tranquility. And the cabana staff? Genuinely kind, warm, and attentive. But that’s where the magic ends.

Imagine my shock when I was told that I could not take a simple photo by the pool without paying a jaw-dropping 100,000 pesos. A photo! In a place I'm already paying to stay! It felt like beauty held hostage.

And if you dare to dream of dipping your toes into the beachside? That too comes with a price tag. Yes, you read that right—you have to pay to access the beach. The very soul of a tropical getaway turned into a toll booth.

The roads? An absolute nightmare. Cracked, uneven, nearly impassable. You’re forced to take a golf cart just to navigate this so-called paradise, which only adds another layer of inconvenience to an already disillusioning stay.

And perhaps the most bitter sting: the hotel staff. Cold, dismissive, even rude at times—so starkly different from the warmth of the cabana team that it felt like two entirely different worlds.

In the end, Cabañas Luxe offers you a glimpse of paradise… but only through a paywall, a pothole, and a frown. Proceed with caution—and a thick wallet.
Partner
10/10
Exceptional
05 May 2025
Lou
Great property. Excelent views. Great location to relax. Food was great.
Leisure Family_with_children
8/10
Excellent
22 Apr 2025
JOSEPH
You need to call for transportation to go for every meal , really inconvenient,
Leisure Partner
10/10
Exceptional
28 Mar 2025
Militza
Execelente servicio!
Leisure Family
6/10
Pleasant
20 Mar 2025
Verified traveler

Not worth the price

Very run down cabanas. We only had one roll of toilet paper and 2 waters and coffees for 3 of us. The breakfast was good and staff were nice. Hot tub did not warm up at all. Out of town so a long way down some dirt roads and about 20000 pesos to Guatape town.
Friends_and_family Friends
10/10
Exceptional
17 Mar 2025
Freddy

6 star service !

It was an amazing place to stay very big view of the lake with two restaurants and a water sports area with jet skis and boats five star service all the way around they take it to your cabin in a little golf cart from the parking lot 100% recommend to stay here whenever you want
Friends_and_family Family
6/10
Pleasant
04 Mar 2025
Amilcar
The place needs a lot of maintenance the roads to go to the cabanas are rocky and dirty, communication was good with staff, however the apartments need a lot of maintenance on the property..
Leisure Friends
10/10
Exceptional
22 Feb 2025
Fernando
Amazing place and good place to relax in Guatapé.

If you arrive in your own vehicle,.you will be asked to leave your vehicle in the main parking lot and you will be driving inside the property with their own too taxis.
Leisure Family
8/10
Excellent
15 Feb 2025
Marcos
Very nice place, nature, etc
Leisure Family
10/10
Exceptional
15 Feb 2025
Alejandro
Beautiful place away from the city
Highly recommended for anyone who’s trying to have some time away. Beautiful scenery. Closed to the town and the peñol rock.
Will definitely come back
Leisure Family
8/10
Excellent
09 Feb 2025
Daniel

Good stay at Luxe Guatape

Its a good stay at Luxe. Rooms need some updated but overall is a great place to enjoy Guatape
Friends_and_family Family
6/10
Pleasant
01 Feb 2025
Amy

OK place to stay but not for comfort

Communication over WhatsApp only was extremely hard. No phone calls. Only via texting. TV and fire place were NOT working. No extra blanket and no heater ( normal for Columbia: according to them)
Partner
10/10
Exceptional
27 Jan 2025
Thang
Wow, what a beautiful place.
10/10
Exceptional
20 Jan 2025
John
Everyone that worked at the property that we ran into was very nice and helped us as much as they could very nice place. Very nice people. Very nice employees.
Leisure
10/10
Exceptional
12 Jan 2025
Mark F
We loved our stay at this place. Although the property is not walkable to town, they have TukTuk service that is super responsive in taking you wherever you need to go. Restaurants on property were great and we overall loved it here.
Leisure Friends
10/10
Exceptional
02 Jan 2025
Ana
Love the views and the calm
4/10
Poor
30 Dec 2024
Gisella
Not daily service to the room, not enough of anything at the room, like soap, shampoo, conditioner, coffee, water, towels could be better.
Leisure Family
10/10
Exceptional
29 Dec 2024
Nadia

Amazing hotel!!

The hotel is very nice! The view is amazing. The food is delicious!!!
Friends_and_family Family
8/10
Excellent
27 Dec 2024
Alfred
Alwaya a greqt place to stay
Leisure Family
10/10
Exceptional
18 Dec 2024
MATTHEW
Amazing location, awesome accommodations!! Off the beaten path and will have to park away and have them take you there , but what a beautiful place. Can’t say enough good things about this place!!
10/10
Exceptional
17 Dec 2024
George
By far the best hotel or cabins in Guatape. Fantastic ambience and staff is super helpful! The view of the reservoir is awsome
Leisure Friends
10/10
Exceptional
12 Dec 2024
Manuel
Very nice
Friends_and_family Friends
10/10
Exceptional
06 Dec 2024
Allan
Amazing property
Leisure Partner
10/10
Exceptional
06 Dec 2024
Isabel
Excellent location, quiet, relax, delicious dining options!!
Leisure Family
8/10
Excellent
12 Nov 2024
Todd
Great apartment with amenities. Breakfast was not what it used to be.
Leisure Family_with_children
10/10
Exceptional
10 Nov 2024
Marco

Happy in Guatape

Excellent experience for me. First class check in. Attentive personnel and space for 8.
Friends_and_family Friends
10/10
Exceptional
14 Oct 2024
monica
Great property and service
Leisure Friends
2/10
Poor
06 Oct 2024
Carolina

Fatal la experiencia

Fatal, la recepción fue terrible , cobran por todo…. No hay acceso a ninguna área común….. las cabañas mostraban jacuzzzi el cual nunca existió y por usar el de zonas comunes cobraban 100.000 por persona! No permitían descorche de vino ni pagando ni comprando una botella !! Fatal la atención y el servicio
Friends_and_family Friends
10/10
Exceptional
30 Sep 2024
claire
Peaceful
Leisure Friends
4/10
Poor
30 Sep 2024
Peter
On check-in, the first time we turned on the lights, one fixture exploded, leaving glass everywhere. Thankfully, nobody was underneath at the time.

The rooms were full of humidity damage. The coffee maker didn't work.

They only let you get to the restaurant with their own transportation, but when they had me move the car, nobody came with the transportation. I had to walk 15 minutes over rocky roads, and when I came back, the transportation workers were laughing at me.

The beach area has no water, so that's not usable anymore.

Overall, this property has declined since my last visit, and I won't return. There are better/newer options close by for the same prices.




Friends_and_family Family
10/10
Exceptional
27 Sep 2024
Todd
Awesome privacy and view
Business_and_leisure Partner
10/10
Exceptional
16 Sep 2024
Christian
Great staff
Leisure Pet
10/10
Exceptional
13 Sep 2024
YENIFER
super amable los de staff todo expectacular
Leisure Family
10/10
Exceptional
09 Sep 2024
CAMILO
Property is one of the best i ever been, staff super friendly, nature and weather is amazing, when reality surplus the expectations, muy contento!
Leisure Partner
10/10
Exceptional
20 Aug 2024
Herman
The views are amazing. The apartment was way more than what I expected.
10/10
Exceptional
19 Aug 2024
Catherine
Amazing experience, beautiful room, great food and even thou we didn’t get to use the pool for the kids the tub in the cabin on the balcony was amazing! Only small thing was the property is hard to find they definitely need more signs other then that over all an amazing time for me and my family
Leisure Family
10/10
Exceptional
16 Aug 2024
Elena
Absolutely great property. Quiet, tranquil. Cabaña was clean and spacious. Will definitely go back.
Leisure Family
10/10
Exceptional
15 Aug 2024
Marcela
the roads to get to the cabins need a little attention and lighting, but the property itself is gorgeous. I would definitely go again :)
Leisure Pet
10/10
Exceptional
15 Aug 2024
Dharma
I will suggest you to offer better food. The restaurant lunch/dinner is not the best.
Leisure Family
10/10
Exceptional
10 Aug 2024
Natalia
Excelente
10/10
Exceptional
05 Aug 2024
Lucas
Just perfect!
Partner
4/10
Poor
02 Aug 2024
Luis
Very noise,we couldn’t sleep , party around

Friends_and_family Family
6/10
Pleasant
02 Aug 2024
Jhoana
Luxe cabinets charged an extra fee per person, be aware of the that. Way to expensive!!
10/10
Exceptional
01 Aug 2024
Fidel
Great location , very high end and luxury . If you love to travel and luxury? This is the place for you
Business_and_leisure Partner
10/10
Exceptional
28 Jul 2024
Jeimmy
Beautiful view of the water and mountains. Super responsive front desk and restaurant on the grounds. Awesome patio and jacuzzi. We loved it!
Leisure Family_with_children
10/10
Exceptional
18 Jul 2024
James
Amazing place
Friends_and_family Friends
10/10
Exceptional
15 Jul 2024
Natalie
It's such a wonderful property! the cabañas are large, well equipped and well-decorated. The hot tub on the balcony is amazing!
We had so much space for our family. The hotel stuff is nice and super helpful. Every time we needed a transport (the hotel is spread through a large territory, so you want to get a ride from place to place) it got there very promptly.
The beds a are comfortable!
We loved the restaurant next to Aquatic Center more then the restaurant in the Hotel Brown. The breakfast was pretty good (It's in the Hotel Brown).
We rented boats twice: one for the sunset lake cruise, it was breathtaking. And the next day we rented a speed boat with the wake board. The captain was amazing (same captain both times). He told us stories and showed some \"hidden gems\", and he has great skills driving a speed boat specifically for the wakeboard.
One day we enjoyed a pool at the Brown Hotel. It's beautiful, would definitely recommend. Comes with the extra cost for Cabañas guest, but it's worth it, especially if you come early and it's not crowded.
Leisure Family
10/10
Exceptional
11 Jul 2024
Ximena
Espectacular
Leisure Family
6/10
Pleasant
10 Jul 2024
Jorge L

Buen Lugar

El lugar muy bien ubicado, y con lindas vistas a la represa, los restaurantes bastante bien y en general muy buen servicio de todo el personal. Lo que es terrible es que me asignaron el apartamento 103 y a un lado y arriba están remodelando, entonces desde temprano y todo el día mucho ruido y gente trabajando, nunca logre sentirme comodo y en paz.
Friends_and_family Family
10/10
Exceptional
23 Jun 2024
Adianez
All was great my only feedback that there’s No air conditioning. During the day is extremely hot at night it cool off .
Leisure
10/10
Exceptional
19 Jun 2024
Andrew
Súper atento la gente están muy amable y respetuoso, el único cambio que tiene hacer es darle una forma de cambiar billetes grande de 100,000 para darle propinas por la chicas de el aseo y los moto chivos y la gente del resteruante porque están trabajando duro y son increíble los empleos!!!! yo creo que si un visitante del hotel quiere reconocer el gran servicio brindado por el personal y dar un propina personal a los empleados con una propina y un detalle adicional, deben proporcionar una forma de dar algo individualmente al empleado específico que brindó atención y servicio porque ellos lo marezco
8/10
Excellent
11 Jun 2024
Cucubano
Excelentes habitaciones, con unos muy lamentables senderos que llevan no solo hasta la entrada del complejo, si no que adicional hasta las cabañas y habitaciones. Uno ve lo espectacular de las habitaciones y el area en donde se encuentran, y jamas imaginaria que no tendrian el buen juicio de pavimentar o mandar a hacer cualquier tipo de sendero para que los huéspedes no tengan que terminar con dolores en todo el cuerpo por lo caotico de las vias.
Leisure Self
4/10
Poor
04 Jun 2024
martha

Doss

Property is beautiful yet there’s lots to improve, sliding doors will not stay locked, very hot and there’s no air conditioning or fans. We requested fans and only one worked and pretty much had to beg to get it. Apparently they only have a few for this big property. Kitchen utensils were terrible, no iron or blow dryers available
Although staff is very professional they have very little to work with. I say this is above them and they don’t have the proper tools to serve guest properly. Owners or management of this property should really try to improve because it’s definitely a beautiful location.
Friends_and_family Friends
10/10
Exceptional
26 May 2024
Cory
Great resort and unbelievable ambience. A definite treat while visiting Guatapé. Highly recommend!
Leisure Friends
10/10
Exceptional
11 May 2024
Dinorah
Un lugar hermoso! Tranquilo! La vista espectacular. Pero hay que transportarse con motochivas porque dentro del mismo hospedaje todo es lejos! Su personal excelente.
Leisure Family
6/10
Pleasant
11 May 2024
Madelyn
Poor customer service
Leisure Family
10/10
Exceptional
08 Apr 2024
Jelissa
Great staff! Incredible concept.
8/10
Excellent
28 Mar 2024
Martha
My family and I stayed in a beautiful cabin it was 7 of us and we each had our own area lots of windows and sliding doors not much privacy, if your lights are on anyone outside can see inside cabin. If you’re coming from states please be ready for NO AC. It’s not needed at night but you will have one or 2 bugs in your property doors and windows stay open
For ventilation. Make sure at upon arrival you stop to buy groceries before you arrive to your cabin. There is no grocery stores near by. Get ready to pay taxi taxi taxi everywhere you go. Overall this was a very very nice resort and the staff is extremely helpful.
Leisure Family
10/10
Exceptional
23 Mar 2024
Luz
Wonderful views!!
10/10
Exceptional
16 Feb 2024
Jesse
There are too many GREAT things to say about this place. The resort was amazing with friendly staff.
6/10
Pleasant
07 Feb 2024
Juan

One night Jan 5

The logistics to get to the property are difficult. The road is bad.
They charged us additional Tax and our confirmation stated all taxes paid. No way to make them understand
The breakfast is extremely expensive. You need to get transportation within the complex to get around on a motoraton. But they are efficient and friendly.
Beautiful cabin, clean and well equipped if you want to cook.
6/10
Pleasant
25 Jan 2024
Michael

Hidden Fees make this an overpriced stay

Second time staying in the Cabana's as my first experience was good in a small group.

BE AWARE: THERE IS A 130.000COP/DAY PER PERSON FEE IN ADDITION TO THE COST OF THE CABANA.

This mandatory fee made this a very expensive stay and because of that, it will be my last time going back. There are now much better places to stay in Guatape.

Feels like I got ripped off renting a cabana for up to 12 people and having to then pay per person on arrival.
Friends_and_family Family
8/10
Excellent
05 Jan 2024
Manoj
The rooms were very nice with spectacular views. This location is heavenly and the property is beautiful, but the roads inside and outside the complex are not good. I am not sure that such a great property hasn't solved this issue. The only way to travel inside and to the the town is in 3 wheeler auto.
Leisure Family
2/10
Poor
27 Dec 2023
Jennifer
The view is unreal- everything else the absolute worst.
No working - lights, toilets, dryer, shower, hot water,
You get the point-
They charge for the pool-

I literally paid for another hotel and left after 1 day.

Find somewhere else.
Leisure Family
10/10
Exceptional
26 Dec 2023
Randall
Best place to stay in Guatapé
Leisure Family

Location & surroundings

Luxe by The Charlee (Cabañas)
El Peñol-Guatapé, Guatape, Colombia

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Luxe by The Charlee (Cabañas)

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