The Boato Hotel

10/10

Exceptional

15 May 2026

Carmen

Location is perfect, within walking distance to major attractions, and harbor area.
Staff is very friendly, always greeting, opening doors.
Rooms are decent sized, and bathrooms are very well maintained.

Friends

8/10

Excellent

13 May 2026

Michael

Used the valet parking - which was fine. Clean comfortable room. On-property restaurant wasn't the best. Staff was friendly and helpful.

Partner

6/10

Pleasant

12 May 2026

Jon

Property needs some maintenance updating. Wallpaper falling off etc.

Partner

4/10

Poor

10 May 2026

Ruth

Toilet splashed water all over us up
Into the air everytime it flushed and it wouldn’t flush anything down unless you did it 10 times. Bathroom door didn’t work. No fitted sheet on the bed. Phone in room didn’t work. Mini fridge was disassembled looked like someone was making a bomb with the parts. lol. Outlets didn’t work. The staff was completely unalarmed about these things. Literally my daughter and I thought we were in a SNL skit. Otherwise awesome location and wasn’t dirty.

Partner

10/10

Exceptional

03 May 2026

Nicoletta

Staff were so kind and accommodating during my brief stay. The hotel is in a great location; walking distance to Faneuil Hall & Financial District.

Self

10/10

Exceptional

01 May 2026

DANIEL

Rooms were clean & friendly staff

Friends

10/10

Exceptional

01 May 2026

Ariel

Great experience and great view from my room with the balcony

Partner

8/10

Excellent

01 May 2026

Douglas

The front desk DAY shift was second to none. Helpful, informative and great personalities. One microwave on the third floor one ice machine on the third floor. No coffee until 7:00 during work days, coffee machine that you pay for broken. The elevator broken the entire week. Rooms ok but dated. Bed was worn out.
If not for the front desk day personnel I’d rate this a poor hotel not worth the money.

Self

10/10

Exceptional

30 Apr 2026

Julie

This hotel was in the perfect location for walking around Faneuil Hall and having dinner in the north end. Nice staff, great room, no complaints. Easy parking right across the street.

Family_with_children

8/10

Excellent

30 Apr 2026

yuko

The stuff was very nice and she helped me about the city map.

Family

10/10

Exceptional

25 Apr 2026

Ryan

It was beyond expectations. The staff went out of their way to be as helpful as possible.

Self

10/10

Exceptional

24 Apr 2026

Scott James

A+ stay, will be back

10/10

Exceptional

23 Apr 2026

Ronald

Ideal location. Lots of restaurants within a short walking distance. Accessible room was very spacious with a roll-in shower. The bed, although very comfortable, was a little tall which made the wheelchair transfer a little difficult.

Partner

8/10

Excellent

20 Apr 2026

Jeannette

Staff was very friendly and helpful. There was a long delay to check out due to having breakfast, would recommend the breakfast staff ask if folks are checking out to remedy that problem for future guest, as I was not the only one I saw with that issue.

\"The business suite\" computer was not working, they said they would send someone up, but after 15 minutes I gave up and looked for another solution.

The balcony was a really nice feature and I slept really well on the mattress. The sounds of the City are not for light sleepers (bring earplugs if you are one!)

Self

4/10

Poor

20 Apr 2026

John

AC was broken. Had to sleep in 80 degree room. They credited me $34 😒

8/10

Excellent

17 Apr 2026

Sharon

Self parking easily accessible

Friends

10/10

Exceptional

12 Apr 2026

Stephanie

The property is lovely, an old building in the heart of downtown. I absolutely loved this place a little old hotel with lots of charm. Some areas need some TLC but the staff was amazing and you really can’t beat the location. We were in town for one night, stayed here and would definitely stay again. Large spacious rooms with either a large shower or extra large bathtub.

Family_with_children

8/10

Excellent

12 Apr 2026

Lana

Great location but lacks a place in the evening to grab a cold drink or quick snack besides restaurant which closes. They ran out of water every evening before we would come back for the day.

I have stayed here 3-4 times over the last 20 years and it’s starting to look alittle tired once you get past the lobby.

10/10

Exceptional

10 Apr 2026

Cathleen

Beautiful property. Great location and nice view from the room. Easy parking and great staff

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Melissa

We enjoyed our short stay at the Bostonian! The room was spacious and clean. The staff we interacted with were all very pleasant! We would definitely stay here again

Partner

10/10

Exceptional

08 Apr 2026

Cynthia

Great location! That has us a complimentary early check in and loved the late check out (noon)! Clean hotel with great rooms in an amazing location for a great last-minute price. Would stay here again!

Family

4/10

Poor

06 Apr 2026

Jacqueline

The hotel has definitely declined since the last time I stayed there. The room decor was hideous and dated, stained rugs, wallpaper peeling off the walls, one picture was displaced in the frame and not fixed, the bedding was hideous, the chair in the room was very dated with crumbs all over it and a tic tac container in the cushion, not enough pillows, broken/hanging off door latch on the french door to the balcony, no mini fridge, the television/guide was set to January 2025 so it was a crap shoot finding a program to watch, hallway was dated with peeling wallpaper and a Mattress and bed skirt left out in the hallway to air out. Very disappointed and would not stay there again.

Family

10/10

Exceptional

05 Apr 2026

Tanya

Clean room and friendly staff.

Self

10/10

Exceptional

05 Apr 2026

Maribeth

Parking was very easy

Family

10/10

Exceptional

04 Apr 2026

Stanley

.

Family

10/10

Exceptional

31 Mar 2026

Angela

Clean room, staff was nice, perfect location, the restaurant’s breakfast was not great.

Friends

8/10

Excellent

25 Mar 2026

Ken

Excellent location

8/10

Excellent

24 Mar 2026

Stanton

Great location in old town. Easy walking to pubs, restaurants and shopping.
Disappointments: Unlike other 4 star hotels the front desk personnel were efficient but really had no interest in you, they were there to punch the right buttons,say the right things and next...
Breakfast was the same, no enthusiasm or cheerfulness, they were there just to get through the day.
The room was relatively clean but the room and hallways need a good vacuuming.
Bottom line, yes we would stay there again but my expectations would be lowered.

Partner

10/10

Exceptional

23 Mar 2026

Richard

very nice stay, older hotel but kept nice, staff was very pleasant. location to everything was great, except the charge for parking is too pricey. also the extra charge (60.00) for close proximity was ridiculous.

Partner

10/10

Exceptional

22 Mar 2026

Keri

Rooms are clean, friendly staff, walking distance to Quincy market and many restaurants.

Partner

8/10

Excellent

22 Mar 2026

Lisa

The hotel is in a great location. Easy walk to lots of Boston. The staff was great and the hotel is nice. It could use some TLC. It is a little dated. There was no refrigerator in the room. The safe did not work.

Self

10/10

Exceptional

22 Mar 2026

Amanda

The staff was very kind. I liked the location of this hotel. It was close to walking to North end and also close to the Quincy market. The room was very clean. The hotel was very clean. I like how they had a valet parking so you didn’t have to worry about trying to find parking in a busy city.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Yutaka

Only one elevator work.

6/10

Pleasant

19 Mar 2026

Damaris

Staff was nice, Internet worked well, great hot water, and clean bedding. However, the shower did have some mold on the edges, which could've used some deep cleaning. A/C worked well and complimentary water bottles in lobby was a plus. Our hotel view was not the best. We requested city view and paid for early arrival. We were told we were going to get city view, however, we ended up getting a room with a back alley view to pipes, heating and air conditioning units. But did not hear any city noise. Area is very central. However, the surrounding area at night can get a little noisy and rowdy at night with seedy characters, especially during special events and at the Quincy Market area. We did see some police activity in the area and even 3 people being arrested on the backside of the hotel. As a single female traveler, I will probably not stay at this location again. But overall we had a pleasant time.

Family

8/10

Excellent

19 Mar 2026

Victoria

driving in Boston is not the easiest but this hotel is across the street from a parking garage right off the interstate - a win- win for me! Close to Quincy market and the td center.

8/10

Excellent

17 Mar 2026

Bria

The room was nice but we had multiple issues with electronics being disconnected. They sent up the engineer and resolved both issues fairly quickly. We also noticed some housekeeping mistakes over our stay, specifically food on the carpet on one side of the bed and empty body wash in the shower. All these issues where fairly small but with that being said in the future we will probably just stay somewhere else.

Friends

10/10

Exceptional

16 Mar 2026

Ronald

Great

10/10

Exceptional

15 Mar 2026

Brittney

Clean room, very friendly staff, wasn’t impressed with tv services needed to be paid for if you used it and the extra “fees” for being in a popular area, but overall fit the need we needed.

Partner

10/10

Exceptional

15 Mar 2026

Karen

Coffee in room was terrible and in the lobby slow and inconvenient.

Family_with_children

10/10

Exceptional

15 Mar 2026

Ashley

Great location

4/10

Poor

12 Mar 2026

Jessica

AC didn’t work. Fridge was broken. Room service sheet wasn’t taken by 10p from the door as it stated it would be so we had to bring that down. Good location though

Partner

10/10

Exceptional

12 Mar 2026

Melissa

Had a smooth check-in, once I got settled into my room I noticed that the room was abnormally hot. Checked the thermostat and it was 81 degrees! I then tried to call front desk but the phone wasn’t working properly either. I then went downstairs to speak to a gentleman (whose name I wish I could remember), he was VERY understanding and offered to change my room right away. The new room was perfect! I enjoyed myself entirely. You can’t beat the location, staff, and accommodations.

Self

6/10

Pleasant

12 Mar 2026

Valorie

Location was good being right across the street from Faneuil Hall. Rooms need some updating. Wallpaper was starting to peel and the bathroom pocket door was off its track so very difficult to close. Lobby is lovely and the staff were helpful.

Friends

6/10

Pleasant

12 Mar 2026

Paul

Great location for downtown Boston, very old and a bit run down for the hotel itself.

Partner

2/10

Poor

10 Mar 2026

Andrew

Paid for an upgraded room and it was anything except upgraded. It was dirty, loud, and somehow only had 1 bath towel and 1 hand towel for 2 adults. The balcony door didn't seal so the room was loud and drafty. The awning on the balcony made loud banging noises and I called twice to have it retracted and nobody ever came. And the phone didn't work to call the front desk so I know that it took 9 minutes on the phone to get a response from the front desk.

10/10

Exceptional

04 Mar 2026

chris

This place was great. A hockey get away with my son. Walking distance to fleet center and nice restaurants

10/10

Exceptional

04 Mar 2026

Kathryn

Great location, clean. Would stay again.

8/10

Excellent

01 Mar 2026

Prudence

Room was a bit worn, staff was very nice

Partner

10/10

Exceptional

01 Mar 2026

Jim

The front desk was exceptional. I wasn’t too impressed with the dining at breakfast.

Wouldn’t really go there again for breakfast

Partner

10/10

Exceptional

28 Feb 2026

Jorge Luis

Super nice and clean.
Great place to stay.

10/10

Exceptional

27 Feb 2026

karen

Perfect, friendly, knowledgeable staff !!!

Partner

4/10

Poor

26 Feb 2026

Joy

The TV didn't work; I was moved three times to address the matter. The phone also did not work; a technician had to spend an hour addressing this concern. it is not a 4-star hotel--at all. The facility is dilapidated, the rooms smelled like mildew and the shower floors were unclean. I will not stay here again.

Self

4/10

Poor

24 Feb 2026

Angela

The room was ok. The TV didn’t work and there were only 3 pillows on a king size bed. Disappointing. The valet was awesome though, he was super nice and friendly.

Family_with_children

8/10

Excellent

22 Feb 2026

Jessica

The location was excellent, easy walk to the north end & Quincy market.
Our room smelled like cigarette smoke the entire weekend.

10/10

Exceptional

22 Feb 2026

Gina

Loved the hotel and location! However, the woman at the front desk should seek another profession. She was not friendly and rude

Partner

10/10

Exceptional

21 Feb 2026

Mary

Great location

8/10

Excellent

21 Feb 2026

Jean pierre

Front desk very friendly

Friends

8/10

Excellent

19 Feb 2026

Miguel

Great hotel

Partner

10/10

Exceptional

17 Feb 2026

Jennifer

Great location! Spotless. Gorgeous bathroom.

Partner

2/10

Poor

16 Feb 2026

David

Refrigerator didn't work and the Hotel phone did not work

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jaime

Great staff, clean rooms and a quick walk to everything and the T! Will stay again.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Bakhtawar

The staff was so nice! They were super nice and accommodating.

10/10

Exceptional

08 Feb 2026

Melissa

Staff were extremely nice. Clean room.

Partner

6/10

Pleasant

07 Feb 2026

Sarah

This is a 3 start hotel at best. Rooms were outdated with scuffed walls and holes in the lampshades. Charging a resort fee for this hotel is wild. I stayed for one night and the property itself is not updated. Food also wasn’t good.

2/10

Poor

05 Feb 2026

Olivia

Room condition, service was bed. Not working phone, toilet water pressure is too weak to use it. No clean room. I'll not use this hotel again.

10/10

Exceptional

01 Feb 2026

Christen Brewer

Hotel is located in a great part of Boston and very convenient to airport and sights. We had an issue with the heat in the room and stag was very responsive and immediately checked on the heating unit - it couldn’t be fixed, so they moved us to another room very quickly. All staff were professional and very pleasant!

10/10

Exceptional

01 Feb 2026

Dorothy

Room was amazing and the restaurant downstairs was delicious. Our bartender Syid made the experience even better

Leisure Family

10/10

Exceptional

01 Feb 2026

Denice

Super friendly staff . . .clean room . . .lobby was beautifully decorated for the holidays.

Great location, too!

Leisure Friends

10/10

Exceptional

01 Feb 2026

barbara

Yes it was

Leisure Partner

10/10

Exceptional

30 Jan 2026

Ronald

How about refrigerators for the room?

2/10

Poor

26 Jan 2026

Sonia

This is the second time my husband and I have stayed here at the Bostonian this time around was not a five star check-in went well. They held our luggage. Staff was very nice but when we got to the room, there was no fridge no coffee no coffee pot no coffee mugs no coffee supplies. There were stains on the bedding. The phone didn’t work to call room service. we called room service from our cell phones. They delivered our food with no silverware and then we had no hot water the entire night we had no shampoo. There was only two conditioners for such a beautiful place in a beautiful location. We were very disappointed in this stay. It’s unfortunate.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Renee

The staff was excellent and the building was nice. But I feel since we booked through Expedia, the staff checking me in asked who I booked through, we were put in the bad section of the hotel. Our room was in the back and there was a night club banging all night till 2am. The view was a brick wall. The room was drafty and asked for xtra blankets only gave us 1. Friends booked through the hotel and their room was great with excellent view. They said they had a great night sleep and was a quiet night. Not sure I would stay there again if given an option.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Matthew

Rooms are outdated and could use a refresh.

8/10

Excellent

25 Jan 2026

Cynthia

Staff is always great. No hot water, so had a lukewarm shower, but they compensated me fairly. Always stay there.. great location and rooms are clean and very nice.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Craig

Everything was great! Nice location and clean room! 👍👍

6/10

Pleasant

25 Jan 2026

Veronica

Room had splattered paint on the walls. No hair dryer. Room was clean and quiet. Hot water was not great in shower could have been due to record breaking cold temperatures in region

Partner

10/10

Exceptional

24 Jan 2026

Jack

Great location. Friendly, helpful staff

8/10

Excellent

22 Jan 2026

Valerie

The staff at the front desk are wonderful! The location is the best for strolls to the North End and you can walk to the Garden! The rooms are clean and the breakfast is great, get the coffee! 8/10

Leisure Friends

10/10

Exceptional

22 Jan 2026

Missy

Clean rooms, nice staff, and perfect location

Leisure Family

10/10

Exceptional

21 Jan 2026

Tom

Perfect location.

Business Self

8/10

Excellent

21 Jan 2026

Cynthia

Great location

4/10

Poor

19 Jan 2026

Brad

Check-in was basically a person handing us a room key card. Any info we received was because we asked. I overheard the very attentive man at the next station check someone else in and he gave much more info, and was so much friendlier. Many questions I asked were based on what I overheard. Room was outdated. Room service does not exist - there is an adjoining restaurant but you have to pay cash or card because they are not connected to the hotel and the food was not good, but expensive. Overall disappointed with the hotel.

Leisure Family

10/10

Exceptional

19 Jan 2026

maryellen

NEEDS SOME UPDATING. NOISEY AT NIGHT. GREAT LOCATION. WONDERFUL STAFF.

Leisure Family

8/10

Excellent

19 Jan 2026

Laszlo

The staff was very courteous and responsive.

8/10

Excellent

17 Jan 2026

Julie

There was no working refrigerator.

Leisure Friends

10/10

Exceptional

14 Jan 2026

Christina

Was very nice and a nice sized room that felt very private.

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Donovan

Yes, everyone and everything was great

Leisure Partner

8/10

Excellent

13 Jan 2026

Devendra

Good burgers and convenient.

Leisure

10/10

Exceptional

12 Jan 2026

Daniel

great stay!!

Partner

10/10

Exceptional

11 Jan 2026

Jennifer

Fantastic room and location !

Leisure Partner

4/10

Poor

11 Jan 2026

Heather

Our second time staying here. Both times I'd give 4 stars overall. However, this time we used valet parking. My daughter was returning to college after our weekend trip so she had everything in the car. We left her clothes and completely forgot she had wrapped gifts in the back for someone in the backseat.
When our car was returned to us upon check out, there was an item on my front seat that's normally in my center console and later we realized two of her gifts were not in the bag.
I take responsibility for leaving them in there - but we will never use their valet again, which will likely deter us from staying all together.

Leisure Family

10/10

Exceptional

11 Jan 2026

Chris

Clean rooms, friendly staff, great area

Leisure Partner

8/10

Excellent

11 Jan 2026

Rosemarie

The location was perfect for our visit to Boston!

Partner

4/10

Poor

09 Jan 2026

scott

Would not stay there again. The hotel is ok at best but very old and a run down in the rooms, the pictures online are definitely not a good representation of what you will be staying in. It would be what I would expect to stay in for $75-100 per night. So do yourself a favor and book one of the hotels nearby.

Leisure Self

10/10

Exceptional

05 Jan 2026

Randy

Clean room and comfortable and the location is perfect. The staff are super friendly.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Julie

The hotel is in a great location and is very nice looking, however, they were out of regular coffee pods for the room and only had decaf! That's a deal breaker for us! Also, the hallways and lobby were very cold, the water in the shower also did not get very hot. The restaurant/bar attached, but run separately had a decent breakfast and drinks, but beware the automatic 20% gratuity!

Partner

2/10

Poor

03 Jan 2026

victoria

- [ ] tv didn’t work the man who came was so great he said this happens all the time because the maids move all the furniture around and knock things loose (conforming the crooked furniture) then the next day the tv wasn’t working again we made do because it was just more of an inconvenience at this point with all the other things
- [ ] furniture was all just slighting crooked i know that’s not a big thing but like it was all at least 2 inches off just kinda annoying bc i had to push it closer to the wall or shift it
- [ ] bathroom dirty just obviously things needed to be wiped down. There was like old toothpaste residue , and like soap residue on the back of the door. spider and web all on the bathroom door as well
- [ ] weird treatment when we first came and ask for our amenities we asked for the robes that already are included and the woman was very rude about “it’s gunna be another charge” when i asked the price just to make sure and to double check that i hadn’t already payed witch i did she had to pick up a phone call but it seems as she just thinks we couldn’t afford it or didn’t like that we are a gay couple she then said i could go up to my room and it would be brought up none of my questions being asked.
- [ ] the fridge thing they brought up a new one put it kinda near a wall then we had to shift it to the wall to hide the wire from our baby this also didn’t have the medal rod to hold things on the door so ever time we opened it things fell out it was just inconv

10/10

Exceptional

02 Jan 2026

William

Staff

Leisure Partner

2/10

Poor

01 Jan 2026

Carla

What bar

8/10

Excellent

01 Jan 2026

Robert

The best thing is the central location. The room was clean and comfortable, needs updating. Staff were nice and helpful. Asking for fridge was $20. Should be standard.

Partner