The Boato Hotel

2/10

Poor

10 Mar 2026

Andrew

Paid for an upgraded room and it was anything except upgraded. It was dirty, loud, and somehow only had 1 bath towel and 1 hand towel for 2 adults. The balcony door didn't seal so the room was loud and drafty. The awning on the balcony made loud banging noises and I called twice to have it retracted and nobody ever came. And the phone didn't work to call the front desk so I know that it took 9 minutes on the phone to get a response from the front desk.

10/10

Exceptional

04 Mar 2026

chris

This place was great. A hockey get away with my son. Walking distance to fleet center and nice restaurants

10/10

Exceptional

04 Mar 2026

Kathryn

Great location, clean. Would stay again.

8/10

Excellent

01 Mar 2026

Prudence

Room was a bit worn, staff was very nice

Partner

10/10

Exceptional

01 Mar 2026

Jim

The front desk was exceptional. I wasn’t too impressed with the dining at breakfast.

Wouldn’t really go there again for breakfast

Partner

10/10

Exceptional

28 Feb 2026

Jorge Luis

Super nice and clean.
Great place to stay.

10/10

Exceptional

27 Feb 2026

karen

Perfect, friendly, knowledgeable staff !!!

Partner

4/10

Poor

26 Feb 2026

Joy

The TV didn't work; I was moved three times to address the matter. The phone also did not work; a technician had to spend an hour addressing this concern. it is not a 4-star hotel--at all. The facility is dilapidated, the rooms smelled like mildew and the shower floors were unclean. I will not stay here again.

Self

4/10

Poor

24 Feb 2026

Angela

The room was ok. The TV didn’t work and there were only 3 pillows on a king size bed. Disappointing. The valet was awesome though, he was super nice and friendly.

Family_with_children

8/10

Excellent

22 Feb 2026

Jessica

The location was excellent, easy walk to the north end & Quincy market.
Our room smelled like cigarette smoke the entire weekend.

10/10

Exceptional

22 Feb 2026

Gina

Loved the hotel and location! However, the woman at the front desk should seek another profession. She was not friendly and rude

Partner

10/10

Exceptional

21 Feb 2026

Mary

Great location

8/10

Excellent

21 Feb 2026

Jean pierre

Front desk very friendly

Friends

8/10

Excellent

19 Feb 2026

Miguel

Great hotel

Partner

10/10

Exceptional

17 Feb 2026

Jennifer

Great location! Spotless. Gorgeous bathroom.

Partner

2/10

Poor

16 Feb 2026

David

Refrigerator didn't work and the Hotel phone did not work

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jaime

Great staff, clean rooms and a quick walk to everything and the T! Will stay again.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Bakhtawar

The staff was so nice! They were super nice and accommodating.

10/10

Exceptional

08 Feb 2026

Melissa

Staff were extremely nice. Clean room.

Partner

6/10

Pleasant

07 Feb 2026

Sarah

This is a 3 start hotel at best. Rooms were outdated with scuffed walls and holes in the lampshades. Charging a resort fee for this hotel is wild. I stayed for one night and the property itself is not updated. Food also wasn’t good.

2/10

Poor

05 Feb 2026

Olivia

Room condition, service was bed. Not working phone, toilet water pressure is too weak to use it. No clean room. I'll not use this hotel again.

10/10

Exceptional

01 Feb 2026

Christen Brewer

Hotel is located in a great part of Boston and very convenient to airport and sights. We had an issue with the heat in the room and stag was very responsive and immediately checked on the heating unit - it couldn’t be fixed, so they moved us to another room very quickly. All staff were professional and very pleasant!

10/10

Exceptional

01 Feb 2026

Dorothy

Room was amazing and the restaurant downstairs was delicious. Our bartender Syid made the experience even better

Leisure Family

10/10

Exceptional

01 Feb 2026

Denice

Super friendly staff . . .clean room . . .lobby was beautifully decorated for the holidays.

Great location, too!

Leisure Friends

10/10

Exceptional

01 Feb 2026

barbara

Yes it was

Leisure Partner

10/10

Exceptional

30 Jan 2026

Ronald

How about refrigerators for the room?

2/10

Poor

26 Jan 2026

Sonia

This is the second time my husband and I have stayed here at the Bostonian this time around was not a five star check-in went well. They held our luggage. Staff was very nice but when we got to the room, there was no fridge no coffee no coffee pot no coffee mugs no coffee supplies. There were stains on the bedding. The phone didn’t work to call room service. we called room service from our cell phones. They delivered our food with no silverware and then we had no hot water the entire night we had no shampoo. There was only two conditioners for such a beautiful place in a beautiful location. We were very disappointed in this stay. It’s unfortunate.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Renee

The staff was excellent and the building was nice. But I feel since we booked through Expedia, the staff checking me in asked who I booked through, we were put in the bad section of the hotel. Our room was in the back and there was a night club banging all night till 2am. The view was a brick wall. The room was drafty and asked for xtra blankets only gave us 1. Friends booked through the hotel and their room was great with excellent view. They said they had a great night sleep and was a quiet night. Not sure I would stay there again if given an option.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Matthew

Rooms are outdated and could use a refresh.

8/10

Excellent

25 Jan 2026

Cynthia

Staff is always great. No hot water, so had a lukewarm shower, but they compensated me fairly. Always stay there.. great location and rooms are clean and very nice.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Craig

Everything was great! Nice location and clean room! 👍👍

6/10

Pleasant

25 Jan 2026

Veronica

Room had splattered paint on the walls. No hair dryer. Room was clean and quiet. Hot water was not great in shower could have been due to record breaking cold temperatures in region

Partner

10/10

Exceptional

24 Jan 2026

Jack

Great location. Friendly, helpful staff

8/10

Excellent

22 Jan 2026

Valerie

The staff at the front desk are wonderful! The location is the best for strolls to the North End and you can walk to the Garden! The rooms are clean and the breakfast is great, get the coffee! 8/10

Leisure Friends

10/10

Exceptional

22 Jan 2026

Missy

Clean rooms, nice staff, and perfect location

Leisure Family

10/10

Exceptional

21 Jan 2026

Tom

Perfect location.

Business Self

8/10

Excellent

21 Jan 2026

Cynthia

Great location

4/10

Poor

19 Jan 2026

Brad

Check-in was basically a person handing us a room key card. Any info we received was because we asked. I overheard the very attentive man at the next station check someone else in and he gave much more info, and was so much friendlier. Many questions I asked were based on what I overheard. Room was outdated. Room service does not exist - there is an adjoining restaurant but you have to pay cash or card because they are not connected to the hotel and the food was not good, but expensive. Overall disappointed with the hotel.

Leisure Family

10/10

Exceptional

19 Jan 2026

maryellen

NEEDS SOME UPDATING. NOISEY AT NIGHT. GREAT LOCATION. WONDERFUL STAFF.

Leisure Family

8/10

Excellent

19 Jan 2026

Laszlo

The staff was very courteous and responsive.

8/10

Excellent

17 Jan 2026

Julie

There was no working refrigerator.

Leisure Friends

10/10

Exceptional

14 Jan 2026

Christina

Was very nice and a nice sized room that felt very private.

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Donovan

Yes, everyone and everything was great

Leisure Partner

8/10

Excellent

13 Jan 2026

Devendra

Good burgers and convenient.

Leisure

10/10

Exceptional

12 Jan 2026

Daniel

great stay!!

Partner

10/10

Exceptional

11 Jan 2026

Jennifer

Fantastic room and location !

Leisure Partner

4/10

Poor

11 Jan 2026

Heather

Our second time staying here. Both times I'd give 4 stars overall. However, this time we used valet parking. My daughter was returning to college after our weekend trip so she had everything in the car. We left her clothes and completely forgot she had wrapped gifts in the back for someone in the backseat.
When our car was returned to us upon check out, there was an item on my front seat that's normally in my center console and later we realized two of her gifts were not in the bag.
I take responsibility for leaving them in there - but we will never use their valet again, which will likely deter us from staying all together.

Leisure Family

10/10

Exceptional

11 Jan 2026

Chris

Clean rooms, friendly staff, great area

Leisure Partner

8/10

Excellent

11 Jan 2026

Rosemarie

The location was perfect for our visit to Boston!

Partner

4/10

Poor

09 Jan 2026

scott

Would not stay there again. The hotel is ok at best but very old and a run down in the rooms, the pictures online are definitely not a good representation of what you will be staying in. It would be what I would expect to stay in for $75-100 per night. So do yourself a favor and book one of the hotels nearby.

Leisure Self

10/10

Exceptional

05 Jan 2026

Randy

Clean room and comfortable and the location is perfect. The staff are super friendly.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Julie

The hotel is in a great location and is very nice looking, however, they were out of regular coffee pods for the room and only had decaf! That's a deal breaker for us! Also, the hallways and lobby were very cold, the water in the shower also did not get very hot. The restaurant/bar attached, but run separately had a decent breakfast and drinks, but beware the automatic 20% gratuity!

Partner

2/10

Poor

03 Jan 2026

victoria

- [ ] tv didn’t work the man who came was so great he said this happens all the time because the maids move all the furniture around and knock things loose (conforming the crooked furniture) then the next day the tv wasn’t working again we made do because it was just more of an inconvenience at this point with all the other things
- [ ] furniture was all just slighting crooked i know that’s not a big thing but like it was all at least 2 inches off just kinda annoying bc i had to push it closer to the wall or shift it
- [ ] bathroom dirty just obviously things needed to be wiped down. There was like old toothpaste residue , and like soap residue on the back of the door. spider and web all on the bathroom door as well
- [ ] weird treatment when we first came and ask for our amenities we asked for the robes that already are included and the woman was very rude about “it’s gunna be another charge” when i asked the price just to make sure and to double check that i hadn’t already payed witch i did she had to pick up a phone call but it seems as she just thinks we couldn’t afford it or didn’t like that we are a gay couple she then said i could go up to my room and it would be brought up none of my questions being asked.
- [ ] the fridge thing they brought up a new one put it kinda near a wall then we had to shift it to the wall to hide the wire from our baby this also didn’t have the medal rod to hold things on the door so ever time we opened it things fell out it was just inconv

10/10

Exceptional

02 Jan 2026

William

Staff

Leisure Partner

2/10

Poor

01 Jan 2026

Carla

What bar

8/10

Excellent

01 Jan 2026

Robert

The best thing is the central location. The room was clean and comfortable, needs updating. Staff were nice and helpful. Asking for fridge was $20. Should be standard.

Partner

10/10

Exceptional

30 Dec 2025

Diala

Clean room and comfortable and the location is perfect

6/10

Pleasant

30 Dec 2025

Steven

Low frills next to Faneuil Hall. Rooms are dated, but clean and spacious. Beds are small and not the most comfortable.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Nicole

Room was okay. Fridge was broken and very cold when we first entered.

10/10

Exceptional

29 Dec 2025

Robert

When we arrived we initially got a room on floor 2. We could hear conversations on the street. We called the front desk and they accommodated us right away. They were very kind and understanding. I love that you don’t have to check out until noon as well. Their customer service was amazing.

Leisure Family

6/10

Pleasant

29 Dec 2025

Amanda

It was average

Leisure Partner

4/10

Poor

28 Dec 2025

george

The door to the balcony would not stay shut. Therefore the room would get cool and the heat would come on. All night off and on. The water in the shower was Luke warm.

8/10

Excellent

27 Dec 2025

Lisa

Perfect location for us near Fanueil Hall, TD Garden and the North End. Paula at the front desk was helpful and professional. Josh the valet was courteous and welcoming. Nelson helped store our bags. The room was a little dated. Large and deep Roman tub was unexpected to climb into. Two odd poles from the ceiling in the room. Yet clean and also quiet for the location.

Leisure Family

10/10

Exceptional

27 Dec 2025

Jesus

Awesome

Leisure Self

6/10

Pleasant

27 Dec 2025

Linda

The room we got had a great view and the location was great. However the room was very cold even with the heat cranking. The bathroom tub,shower and toilet began to back up most likely due to freezing pipes. The hotel gave us a new room.

Leisure Partner

8/10

Excellent

27 Dec 2025

Timothy

Fine stay. Enjoyed the fireplace on a cold night!

8/10

Excellent

25 Dec 2025

Ryan

Nice hotel and clean rooms, but the mini fridge was broken. No option to change rooms or get a working fridge. Good location, though.

Leisure Family

10/10

Exceptional

25 Dec 2025

Jamie

Great location for hitting a lot of the staples in Boston. Will stay again. My favorite part is the fresh market right out the door!

Leisure Family

10/10

Exceptional

25 Dec 2025

Michael

So cool. Best location. Great price for quality.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Jeffrey Bob

Clean

Friends_and_family Friends

4/10

Poor

22 Dec 2025

Richard

The staff needs to grow a personality. There is only one floor that has an I machine. And it doesn't work. I had to get it from their kitchen. When I asked where the ice machine was, a staff told me that it was on the 3rd floor. Didn't mention that it didn't work. I brought my ice bucket to the front desk and then they directed me to the restaurant. My room had half a window facing a building. The wall paper was coming off the wall and where were some weird brown spots in the tub and wall that kind of grossed us out. In all fairness, Im pretty sure it was paint. The place was centrally located in a nice area. But for the price, I expected better and am sure other similarly places offer nicer places. Im not staying here again.

Leisure Family

8/10

Excellent

22 Dec 2025

Roanne

Nice - friendly staff

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Aleksandra

Balcony door was open , didn't closed at all

Leisure Family

10/10

Exceptional

20 Dec 2025

Sandra

Great staff room beautiful

10/10

Exceptional

20 Dec 2025

Rochelle

Staff was exceptional. Front desk, manager, breakfast server…all excellent. The facility needs assistance. Rooms had worn/stained carpet, bathrooms were old and walls peeling, restaurant needed detailed cleaning, dead flowers on the tables. More maintenance, repair than housekeeping.

Partner

10/10

Exceptional

18 Dec 2025

Ezekiel

Everything was great.

10/10

Exceptional

17 Dec 2025

Lori

Love the Bostonian Hotel. Close to every where we want to be in Boston. A quick walk to Faneuil Hall one way and short little walk to Mike’s Pastry. If a hockey game is your deal another short walk. The Bostonian Hotel is clean, the workers are nice and quick to help. Every room I had stayed in is lovely.

Leisure Friends

4/10

Poor

16 Dec 2025

Raul

Surprise taxes when Hotel.com guaranteed. Hotel is in need of renovations. Paint, wall paper, carpets.

Self

10/10

Exceptional

14 Dec 2025

Jill

Great room, clean hotel and courteous staff. Walking distance to lots of great shops and restaurants.

Leisure Friends

4/10

Poor

12 Dec 2025

Patricia

The room was literally facing a brick wall! Very depressing. Room was The room was so dark that the lights had to be on to even walk around in. I woke up at 9:00 am and thought it was still night time because of the wall.

Never had any contact with staff, but room was clean. Disappointing and would recommend that staff tell its clients that this is what they will be paying for in advance.

Leisure Friends

8/10

Excellent

10 Dec 2025

Eun-sil

Location, clean room, friendly staff

Business

4/10

Poor

10 Dec 2025

Olivia

When I got to my room it smelled like cigarettes and I had to open up the windows to air it out. I came back a few hours later to go to bed and the sheets on the bed had stains on them.

Business Self

10/10

Exceptional

07 Dec 2025

Kristy

Great staff and customer service. Our view was amazing and my kids had a blast

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Alyssa

Staff was great, hotel lobby was cozy and decorated for holidays. Rooms were clean but a little outdated. Great central location walking distance from almost everything.

Leisure Partner

4/10

Poor

07 Dec 2025

Robert

the hotel room was dated, our TV was broken. we called for maintenance to fix and although they tried, the cable didnt work. The shower had blackmold/mildue. there were only 2 towels (very rough!), half a roll of toilet paper and no kleenex in the holder. Our room overlooked an alley with dumpsters and trash pick ups in the early morning hours. We’ve always loved this hotel. very disapponted in expense and poor conditions.

10/10

Exceptional

06 Dec 2025

Mariselly

Great location, nice welcoming by Nelson, and the girls at North 26 from Colombia were great , the warm reception, and daily water supply,

Leisure Family

6/10

Pleasant

05 Dec 2025

Dorothy

More towels, sink slow in draining.

Friends_and_family Friends

6/10

Pleasant

03 Dec 2025

adrienne

The breakfast was terrible. The waitress was slow, the food was cold (all of it). The gratuity was included. There was a $5.25 TRAY charge!? What the heck is that? The pillows were small and not very soft. We had a view of the brick wall next door. The site said parking available, which is up the street or $68 for valet. Crazy!!

Leisure Family

6/10

Pleasant

01 Dec 2025

Kayla

Room had a few issues (clogged drain, bathroom door off track) and room service never came to clean in my four day stay

Leisure Family

10/10

Exceptional

01 Dec 2025

John

The location is convenient to anywhere you want to go in Boston

Leisure Family

4/10

Poor

30 Nov 2025

Helena

Very old, balcony door was broken always open, furniture from the 1900s in the bedroom old no coffee in the bedroom only tea, tv also so old, towel are old and hanger broken behind the door, terrible experience

Partner

10/10

Exceptional

30 Nov 2025

Simon

Great location and spotless room.

10/10

Exceptional

30 Nov 2025

John

Quiet room with privacy and a bed that you could die in. So comfortable. H20 service and a lotion that is velvety on the skin. Big room beautiful views. Hotel restaurant is amazing as well. Get the garden salad with salmon.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Yasmin

Great hotel

8/10

Excellent

27 Nov 2025

Akshay

Good overall

8/10

Excellent

24 Nov 2025

William

Fridge broken, no blanket on bed, had to pay valet $10 tip to watch me carry a suitcase into lobby while my car sat in front of hotel.

Partner

10/10

Exceptional

23 Nov 2025

Pamela

Perfect location, friendly staff overall great stay!

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

ANGELA

Everything

4/10

Poor

22 Nov 2025

Kyle

For the price the hotel was underwhelming. Room was clean but A/C was turned off, so no air movement, quick fix by finding the hidden on/off switch. No refrigerator in room which was annoying. Cheesy minibar that was empty and turned off. Water provided in little 6oz bottles that were unceremoniously placed on table in lobby within eyesight of hotel staff. The luxury toiletries are guaranteed to be an expired off brand. Oh and then the surprise $30 per night “destination fee” felt a bit like a scam. Wouldn’t stay here again, the tactics used to nickel and dime you are exhausting. Boston has too many hotel choices to waste time with this place.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Mark

Room was spotless. Check was very smooth. Everybody’s nice.

Leisure Friends