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The Brown Guatape Autograph Collection

Medellin · Colombia

El Pea Ol Guatape ParajeView location

9.2/10Excellent566 Reviews
Cleanliness9.6/109.6
Service9.0/109.0
Comfort9.4/109.4
Condition9.4/109.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Brown Guatape Autograph Collection

Located in Guatapé, The Brown, Guatape, Autograph Collection is on a lake, a 1-minute drive from Peñol-Guatapé Reservoir and 6 minutes from Parque Comfama. This hotel is 2.7 mi (4.3 km) from Rock of Guatapé and 7.7 mi (12.4 km) from Old Peñol Replica.

Make yourself at home in one of the 116 individually decorated guestrooms, featuring minibars and Smart televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include limo/town car service, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 12:30 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Car required Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • A car is required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Property is located within an airport and access is restricted to airport travelers only; flight boarding pass with passport must be presented upon check-in (visa may be required)
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 178834
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Peñol-Guatapé Reservoir 0.1 km / 0.1 mi
Parque Comfama 2.9 km / 1.8 mi
Rock of Guatapé 4.1 km / 2.5 mi
Calle del Recuerdo 4.3 km / 2.7 mi
Plazoleta de los zocalos 4.4 km / 2.7 mi
Guatapé Dam Boardwalk 4.4 km / 2.7 mi
Benedictine's Monastery 8.1 km / 5 mi
Old Peñol Replica 12.4 km / 7.7 mi
Piedra del Marial 22.8 km / 14.1 mi
Valerio Antonio Jimenez Cultural Center 29.8 km / 18.5 mi
Las Tangas Spa 32.5 km / 20.2 mi
Catholic University of the East 36.1 km / 22.4 mi
Rionegro Antioquia Main Park 37.5 km / 23.3 mi
Estadio Alberto Grisales Stadium 38.2 km / 23.8 mi
San Nicolás Mall 38.7 km / 24.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 116
  • hotel
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Secure parking
  • Laundry service
  • Bellboy service
  • Lift access
  • Meeting room
  • Outdoor freshwater pool: 1
  • Breakfast
Show 1 more facilities & services
  • Snacks
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK

    Photos are not available for this room type.

    The Brown Guatape Autograph Collection

    DOUBLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE LAKE VIEWJUNIOR SUITE • LAKE VIEWJSU.LK

    Photos are not available for this room type.

    The Brown Guatape Autograph Collection

    JUNIOR SUITE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE LAKE VIEWDOUBLE • DELUXE LAKE VIEWDBL.DX-LK

    Photos are not available for this room type.

    The Brown Guatape Autograph Collection

    DOUBLE DELUXE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Presidential WITH VIEWSSUITE • Presidential WITH VIEWSSUI.6S-WV

    Photos are not available for this room type.

    The Brown Guatape Autograph Collection

    SUITE Presidential WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LAKE VIEWQUADRUPLE • LAKE VIEWQUA.LK

    Photos are not available for this room type.

    The Brown Guatape Autograph Collection

    QUADRUPLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Brown Guatape Autograph Collection

9.2
Excellent
566 Reviews
Cleanliness
9.6 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
01 Aug 2026
Hagop
It was wonderful hotel i do enjoy my time there i will go again there
10/10
Exceptional
29 Jul 2026
michelle
Business friendly. Great property views and amenities
10/10
Exceptional
22 Jul 2026
Sebastian
Romantic trip. Amazing place to stay.
10/10
Exceptional
22 Jul 2026
Sebastian
Beautiful and relaxing property.
6/10
Pleasant
22 Jul 2026
Jesse
Property was beautiful
10/10
Exceptional
20 Jul 2026
nelson
Food overprice , but staff abd hotel are amazing
Partner
10/10
Exceptional
17 Jul 2026
Juan
Everything on point from top to bottom, recommended 100%
Partner
10/10
Exceptional
16 Jul 2026
Yoonsuk Angela
We had an excellent stay at this hotel! The view of the lake was absolutely breathtaking, and waking up to such a beautiful view from our room made the experience even more special. The food was delicious with plenty of great options, and the pool was clean, relaxing, and well maintained. Overall, everything exceeded our expectations. We had a wonderful experience and would definitely stay here again. Highly recommend!
Partner
8/10
Excellent
09 Jul 2026
Tatiana
Absolutely gorgeous hotel and view! The rooms with the two queen beds were a little tight for four people. The king bed rooms with the upgrade are perfect. Breakfast was delicious, the staff was a little slow, but it was great anyways. The bathrooms in the rooms are a little small for a big family on the regular rooms. And the menu and drinks seemed extremely expensive for Colombian pesos standards. But in all, the hotel is impressive, feels very new and beautifully decorated. Would come again but be prepared to pay expensive meals and drinks.
Family_with_children
10/10
Exceptional
09 Jul 2026
David
The views were outstanding, clean amenities and the food was excellent. Only thing is the bathroom have a weird smell.
Family_with_children
10/10
Exceptional
30 Jun 2026
Heymer steve
Excelente atención todo muy limpio y muy buena comida
Friends
10/10
Exceptional
28 Jun 2026
Donald
I have been visiting Colombia for the past 8 years and Guatape has always been my favorite destination. There are plenty of restaurants, Donde Sam, is my favorite. We stayed at The Brown and were not disappointed. The food and amenities were excellent! I would encourage anyone to stay here and take day trips into town.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Donald
The pool area has amazing views, the breakfast is amazing and the staff were very helpful. I have been to Guatape several times but have never stayed here before. This will be my destination in the future.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Jennifer
Stunning, private, peaceful! The food is excellent staff is friendly perfect getaway
Partner
10/10
Exceptional
25 Jun 2026
BRIAM
Tuve una excelente experiencia en este hotel. Las habitaciones estaban muy limpias y cómodas, el personal fue muy amable y atento en todo momento, y las instalaciones estaban en perfectas condiciones. La ubicación es excelente y el ambiente muy agradable. Sin duda volvería a hospedarme aquí y lo recomiendo totalmente.
Family_with_children
10/10
Exceptional
23 Jun 2026
Yarisleidy
Tuve una excelente experiencia en este hotel. Las habitaciones estaban muy limpias y cómodas, el personal fue muy amable y atento en todo momento, y las instalaciones estaban en perfectas condiciones. La ubicación es excelente y el ambiente muy agradable. Sin duda volvería a hospedarme aquí y lo recomiendo totalmente.
Family
10/10
Exceptional
22 Jun 2026
Grant
The property was AMAZING!!!!! so peaceful and zen
Friends
10/10
Exceptional
12 Jun 2026
Carlos
The location is incredible
8/10
Excellent
08 Jun 2026
Andreina
Food could be better
Self
6/10
Pleasant
04 Jun 2026
Arthur's
Service was questionable
10/10
Exceptional
03 Jun 2026
Timothy
Great views.. Very romantic atmosphere
10/10
Exceptional
01 Jun 2026
Yordanka
Amazing
Friends
6/10
Pleasant
30 May 2026
Ian
Some employees were helpful, others seemed to ignore and even look down at guests.
Family_with_children
10/10
Exceptional
28 May 2026
ivan
All zone is beautiful and room is impressive views. Thanks
Friends
10/10
Exceptional
23 May 2026
Andrea
Llegue al hotel y no me dejaron entrar porque habia un evento me toco salir y buscar otro
10/10
Exceptional
18 May 2026
Marilyn
Our stay at Brown Suites Hotel was an excellent experience from beginning to end. The hotel is modern, clean, and very comfortable, with spacious rooms and a relaxing atmosphere. The staff was extremely friendly, professional, and always willing to help with recommendations and transportation. To mention juan de Dios, jordy very special services.

The location is convenient and close to restaurants, shopping areas, and popular attractions in Guatape, making it perfect for both business and leisure travel. The breakfast was fresh and delicious every morning, and the overall service exceeded our expectations.

We especially appreciated the attention to detail, cleanliness, and the feeling of safety and comfort throughout our stay. We would definitely recommend this hotel to anyone visiting Medellín and would gladly stay here again in the future.
Partner
10/10
Exceptional
15 May 2026
Assif
I loved this place
10/10
Exceptional
11 May 2026
Mikaelia
Everything was perfect
Family_with_children
10/10
Exceptional
11 May 2026
Misael Adriano
Our stay at The Brown, Guatapé, Autograph Collection was truly exceptional. The hotel perfectly combines luxury, nature, and design, creating a unique and relaxing experience from the moment you arrive.

The rooms were beautiful, modern, and extremely comfortable, with incredible views of the lake and surrounding mountains. Everything was spotless, and the attention to detail throughout the property was impressive. The atmosphere feels peaceful and exclusive, making it the perfect escape near Medellín.

The staff provided outstanding service, always warm, attentive, and professional. The food and breakfast were also excellent, with high-quality options and a great dining experience overall.

One of the best parts of the stay was the breathtaking scenery and architecture of the hotel. Every corner feels carefully designed and perfect for relaxing and enjoying Guatapé’s natural beauty. I would absolutely return and highly recommend it to anyone looking for a luxury getaway in Colombia.
Partner
10/10
Exceptional
06 May 2026
Melissa
GREAT PLACE ;)
Friends
10/10
Exceptional
28 Apr 2026
Sarah
Exactly as described, we visited in low season so it was very calm and relaxing. Staff was excellent and attentive.
Partner
8/10
Excellent
13 Apr 2026
Santiago
They did not cleaned our room until we check out and it was a late check out.
Partner
10/10
Exceptional
07 Apr 2026
Jennifer
Everything was stunning. The food, the rooms, the calmness. Best large hotel in Guatepe for peace and quiet
Partner
10/10
Exceptional
05 Apr 2026
James
Off the beaten path but worth the track! Beautiful property. Great staff
Family_with_children
10/10
Exceptional
03 Apr 2026
Jose
Una de las mejores experiencias que he tenido, super recomiendo…Best experience ever 100% recommended
Partner
8/10
Excellent
30 Mar 2026
Adam
The location and design of this hotel is incredible. It’s only fault is how many rules management requires the staff to enforce. The staff are incredibly kind and the only challen

1) When we arrived, I was informed that I could not check in because I did not have my physical ID with me. At first I thought they were joking because a picture of your ID works everywhere now except airports of course. No explanation for why the rule exists, just pointing to a message that was sent to guests beforehand. Luckily I had a friend in Medellin to bring my passport to another hotel location for verification. However we were required to wait 2 hours for this to happy. My fault for not reading the message, but regardless a sub par check-in experience after travelling 2.5 hours. Offer a free drink or something trivial.

2) Next was the rules at the restaurant. Want to sit at one or the tables with a better view and fireplace? There’s a min spend commitment. I get the concept but the restaurant was completely empty and we were only 2 people. Use a situation like this where there is no incremental cost to offer something as an opportunity to delight guests.

3) Finally, walk too far with a pool towel and a security guard will remind you that you are carrying contraband. It’s a resort, let people move freely and be comfortable if they need to dry off walking to the room. It’s a small thing but k
10/10
Exceptional
17 Mar 2026
Frederick
The view from our room was amazong. The hot tub in the balcony was great. The room has everything we needed. A well stocked fridge (extra cost). Huge and comfy bed. The breakfast buffet is amazing and the staff is very friendly. Transportation to and from The Brown is very easy. I highly recommend this hotel. It was only my wife and I, but we saw families with kids, but I would recommend it for a romantic getaway.
Family
10/10
Exceptional
13 Mar 2026
Malek
Espectacular
Friends_and_family Family
2/10
Poor
08 Mar 2026
Raul
Never again, visited for the weekend. Disappointed, if you are looking for food options, the breakfast buffet was lame. They had Colombian rice with beans , soup, and potatoes, breads, fruits, but rice and beans at a Hotel Called The Brown??? For breakfast??? Not only that but 80% of the people eating were with guest bracelets and were locals which were young men with women that had fake butts. The staff not very friendly typically and not on top of the guest as you would think in a place like they describe. Save your money and time and go to Sofitel Baru.
Friends
10/10
Exceptional
08 Mar 2026
Roberto
excellent
Friends_and_family Friends
10/10
Exceptional
05 Mar 2026
Andrea
Excellent Hotel! Perfect Location… Great staff!
Stunning Views… Beautiful Rooms… unbelievable pool 100/10 Can’t wait to return! MAGICAL PLACE!
Friends_and_family Family
10/10
Exceptional
04 Mar 2026
Alejandra
Room, amenities and food at Praia were the highlights!
Partner
10/10
Exceptional
02 Mar 2026
Hasay
Great resort, amazing staff
Friends
10/10
Exceptional
01 Mar 2026
Maria
Everything was great!!
4/10
Poor
17 Feb 2026
Maurice
The room door is severelly rusted. Many other rooms also have the door rusted. It looks bad. Also no local TV or cable channels, if you want to watch something in TV you must have a colombian Netflix account. The only thing you can watch is you tube. But since we lost power twice in less than 24 hours, the internet connection is lost and when power comes back, you have to call the lobby for tecniccian to reconect the internet.
Partner
10/10
Exceptional
17 Feb 2026
Hector
The stay was perfect, Room was clean staff was corteus and the food was very good, we were a super large party (60-70 people). So we kind of put the hotel staff to a stress test, which they pass with honors. My only advise to them are to look for an alternative to the tukies to drive poeople up and down to the parking hotel door or the praia restaurant. two (3 cramped) seats are not so convenient when you have so many people triying to go different places. and the large one for 6 peoples was not always available. the other thing would be to add some real seating at the Praia, the Main door and the Parking to wait for the transportation.
Family_with_children
10/10
Exceptional
16 Feb 2026
Ryan
Everything was just amazing
Leisure Partner
10/10
Exceptional
16 Feb 2026
Juan
Everything from customer service from entire staff to the room, amenities, etc. views from the property are amazing. heaven on earth
Leisure Partner
10/10
Exceptional
14 Feb 2026
Luis
Beautiful hotel
8/10
Excellent
12 Feb 2026
Alexander
Great place, horrible 2km dirt road leading to the property.
Leisure Family_with_children
10/10
Exceptional
03 Feb 2026
Belica
Perfect- the stay, the breakfast, the views, the staff, everything was perfect. Will definitely be coming back
Leisure Self
10/10
Exceptional
02 Feb 2026
Jorge
Very good and relaxing! Clean and service was excellent.
10/10
Exceptional
28 Jan 2026
manar
Espectacular
Friends_and_family Friends
10/10
Exceptional
24 Jan 2026
Stephania
Incredible staff, breathtaking views, and the on-site restaurant had the most delicious meal I’ve had in ages. Fabulous hotel!!
4/10
Poor
11 Jan 2026
Danica
Check-in was crazy. They had no room to store our bags and 50 people checked in at the same time with no rooms available. So everyone is just standing around waiting with suitcases filling most of the room. They told us our room would be done in an hour, but it took 3-4 hours to get all of our rooms ready. We could have left and done something with our time, but the communication was terrible. Not equipped for so many people.
Leisure Family
10/10
Exceptional
08 Jan 2026
Brian
Property was great. Breakfast was amazing. Front desk can use a little bit of organization but other than that 5 stars all around.
Leisure Family
8/10
Excellent
05 Jan 2026
Juan Carlos
Amenities,clean room
Partner
8/10
Excellent
02 Jan 2026
David
Courteous staff, good food.
Leisure Partner
10/10
Exceptional
01 Jan 2026
Rafael
Loved!!
6/10
Pleasant
30 Dec 2025
David
A beautiful hotel in a fantastic location. I have very mixed feelings about The Brown, Guatape.

On the positives, the hotel is located in paradise - a beautifully secluded location. The restaurant food is superb, and the beach club is incredible.

However, The Brown is advertised as a Luxury hotel 'Autograph' which was not matched by the service.

The hotel presents images of a well equipped gym, and whilst there is good cardio equipment, many of the images are outdated with almost all of the weight training equipment not in the gym - it was actually very basic for a hotel gym weight equipment wise, with one multi gym, two legs machines and a few free weights.

The hotel rooms are advertised as sound proofed - this is a misrepresentation. On my final night I was kept up all night from thumping music on a boat in the lake - far from the hotel. The thin windows do not do much for outside noise at all.

Check in was not a welcoming experience with security not speaking english and asking us for our hotel bracelets - which we did not have prior to check in. He demanded proof of reservation at the hut - where there is no cell service.. Eventually he had a clipboard with guest names - that could have been simply used from the start. We were driven up to the hotel reception to line up for 10 minutes before we could check in.

The bathroom had mould in several places by the toilet wall, shower wall and elsewhere which was obvious and what I would expect in a basic hotel.
Leisure Friends
6/10
Pleasant
28 Dec 2025
Sandra Viviana Rozo
The view is outstanding and the facilities are beautiful. The food was also very good.

However, there was no Christmas decorations whatsoever; and the staff at the breakfast were not very attentive.

The food is also extremely overpriced for Colombia.
Leisure Family
10/10
Exceptional
12 Dec 2025
Marcel
La chambre était propre avec une superbe vue. Le personnel gentil et attentif. Nous avons passé du bon temps autour de la piscine. Le déjeuner est vraiment excellent et varié. Bon restaurant avec des prix raisonnables. Seul bémol, la route pourrait être améliorée sur les deux derniers kilomètres, qui sont hasardeux.
Partner
10/10
Exceptional
07 Dec 2025
Scott
Absolutely fantastic stay. I cannot say enough good things about the hospitality, amenities, comfort, food and views. The Brown is a must stay while visiting Guatape.
8/10
Excellent
03 Dec 2025
Jorge
The hotel itself is a GEM in Guatape that you have to experience. The views are breathtaking and attention to detail are 5-stars. The only reason I'm not giving it 5-star rating is that there were a few issues with my suite (hot water took forever to come out, room jacuzzi useless with no hot water, etc). We were served a pork chop medium term at the restaurant (which is a big deal for Pork as it's not steak) and service in general was very slow. The restaurant at the bottom was so much better in taste and quality, which was strange.. Other than that, amazing property!
Leisure Partner
10/10
Exceptional
29 Nov 2025
Delvis
Good
Leisure Family
10/10
Exceptional
23 Nov 2025
Dorian
great place
Leisure Family
10/10
Exceptional
20 Nov 2025
Gilberto
Amazing view, great staff, and awesome restaurants.
10/10
Exceptional
20 Nov 2025
Jonathan
Great place to getaway if you want to disconnect from the normal routine
Leisure Friends
10/10
Exceptional
20 Nov 2025
Peter
Great place
8/10
Excellent
18 Nov 2025
Prashant Bhatia
Overall very good experience
Leisure Partner
10/10
Exceptional
07 Nov 2025
Joel
Great hotel, great property, excellent food, beautiful property and the staff was so friendly and kind!
10/10
Exceptional
04 Nov 2025
hector
Excelentservicuo. Calidad, espacios bien diseñados
Friends_and_family Family
10/10
Exceptional
26 Oct 2025
Manuela
I love this place!! Beyond words, is beautiful. Just note you can’t make too much noice and there is not much to do after 9:30pm.
Friends
10/10
Exceptional
24 Oct 2025
camila
The most tranquil, private experience I’ve ever had .
Leisure Partner
10/10
Exceptional
21 Oct 2025
timothy
One of my favorite hotels I’ve ever stayed at. Views of the lake are amazing from the room and restaurants. Breakfast buffet is amazing and the pool, jacuzzi area are very relaxing.
10/10
Exceptional
20 Oct 2025
Uzi
Muy hermoso lugar.
Partner
8/10
Excellent
19 Oct 2025
Washington
The hotel and staff were excellent the roads to the hotel are horrible once your flight. The hotel your staying there cause traveling to other areas will be 35 to 40 min drive
Leisure Partner
10/10
Exceptional
16 Oct 2025
Catherine
This hotel EXCEEDED my expectations!!! From the beautiful surroundings and hospitality of the staff, to the spacious, beautiful rooms!!

Just WOW I cannot recommend this hotel enough. I had an enjoyable stay with family and the food was a solid 10/10.

Thank you for my complementary cocktail and amazing stay! This made my holiday so much more special.

As a British born Colombian, I will travel back a thousand times just to experience this amazing hotel!!!
Leisure Family
10/10
Exceptional
13 Oct 2025
Monica
Unforgettable Stay in Guatapé!

Out stay at The Brown Autograph Collection hotel in Guatapé was absolutely perfect. The service was outstanding—every staff member was warm, professional, and attentive from start to finish. The breakfast was delicious, with fresh local ingredients and a great variety that made the morning something to look forward to.

The room was impeccable—beautifully designed, spotless, and incredibly comfortable. I especially loved the jacuzzi area right in front of the embalse; it’s the perfect spot to unwind while enjoying the most breathtaking views of the lake and mountains.

Every detail of this hotel reflects quality and care. It’s a serene, luxurious escape that captures the magic of Guatapé. Highly recommended!
Leisure Family
6/10
Pleasant
13 Oct 2025
ADIEN
The value proposition for this place is low. The walls are thin, and the rooms are small. But the views are spectacular. The hotel’s surroundings is also very well designed. The roads leave little to be admired. The service is par at best.
Partner
10/10
Exceptional
10 Oct 2025
Adel
Excellent
10/10
Exceptional
28 Sep 2025
Barbara
Beautiful views from the room, very clean. The staff absolutely go out of the way to Make You Feel at home. The views are espectacular.
Leisure Partner
10/10
Exceptional
15 Sep 2025
jaime
Lake view. Outdoor pool amazing.
10/10
Exceptional
10 Sep 2025
Julian
The Best hotel in Guatape Antioquia Colombia
6/10
Pleasant
06 Sep 2025
Lakshya
The front desk staff needs more training so they can talk more politely
The food is good and the wait staff is good too
Also the road to the hotel is horrible
10/10
Exceptional
03 Sep 2025
David
Beautiful view very relaxing great gym staff was very attentive
Leisure Partner
4/10
Poor
01 Sep 2025
Ladys
The hotel itself is beautiful, very clean, and offers the perfect atmosphere to relax. I truly enjoyed the property and everything it has to offer. However, my experience with the staff left me disappointed. At check-in, I presented my American passport to avoid the resort fee, since tourists are not required to pay it. Unfortunately, I was still charged, and I feel this may have been due to my Colombian background, even though I do not live here. For reference, I didn’t encounter this issue when staying in Cali.

Additionally, the restaurant service was extremely slow. It took nearly 30 minutes to receive a drink, and I had to ask three different staff members before it finally arrived.

While the property itself exceeded my expectations, the service made my stay less enjoyable. Because of this, I would not choose to stay here again despite how beautiful the hotel is.
Leisure Friends
8/10
Excellent
31 Aug 2025
curtis
beautiful hotel food is great. The staff is great for some reason. Nobody wants to invest in the roads around the hotel or even on the property. It makes no sense at all. You have to take little tues and it is a ride that beats the hell out of you better for a four wheeler.
Business
10/10
Exceptional
21 Aug 2025
Cora
Gorgeous hotel. Don't get scared of the drive to it, we did it at night and totally thought we took the wrong way until couple of signs showed us we are on the right track.
Is secluded, gorgeous resort!
Leisure Family
2/10
Poor
18 Aug 2025
John

Abuso de cargo administrativo

Nuestra experiencia en este hotel fue totalmente desagradable. El administrador tuvo un trato déspota, desafiante y prepotente, haciéndonos pasar un pésimo momento. Se tomó atribuciones que no le correspondían, demostrando un exceso de poder que en realidad no tenía, lo que refleja una grave falta de respeto y un mal servicio al cliente.

Lo más grave es que, por el simple hecho de dar una opinión, se nos negó el hospedaje, lo cual constituye una represalia injustificada y una vulneración directa de nuestros derechos como consumidores.

Consideramos que se afectaron los siguientes derechos fundamentales del consumidor (Ley 1480 de 2011 – Estatuto del Consumidor):
•Derecho al trato digno y respetuoso.
•Derecho a acceder libremente a los bienes y servicios ofrecidos al público, sin discriminación ni represalias.
•Derecho a recibir un servicio de calidad, acorde con lo anunciado y contratado.
•Derecho a la información clara, veraz y suficiente.
•Derecho a presentar reclamos y obtener una respuesta adecuada, sin ser castigados por ello.

Este caso será reportado a la Superintendencia de Industria y Comercio (SIC) para que investigue y sancione las irregularidades, ya que se trata de una práctica abusiva que vulnera nuestros derechos como consumidores.

No recomendamos este lugar bajo ninguna circunstancia, ya que lo más importante para nosotros es el servicio al
Cliente.



Partner
2/10
Poor
17 Aug 2025
Jon
1. I could not communicate with the hotel by email or phone until I arrived at the front desk and was given a what’s app number that actually worked and never did they return any emails

2. The front desk staff was slow and inefficient during the entire stay
3. The walls of the rooms would allow me to listen to my next door room’s conversations
4. Cleaning staff stated at 7 am with a fun and laughter conversation directly in a a small room right by my room
5. The mattress was tired and lumpy with permanent indentations on each side of the king bed with pillows that would not support a child’s neck
6. I stayed 5 night at 300 dollars per night and on the 4th and fifth night they had a large party with music blaring and tic tok motorcycle transports going buy until 3 am each night
7. The road to and from hotel to Guatapé and el Peñol was dirt and felt like I was placing my life in danger riding in taxis
8. We lost power twice during the stay
9. I was not allowed to bring my own insulated cup to the pool to drink the hotels drinks out of and was rudely treated by an non English speaking person
10. I noticed many of the females wearing garments that were clearly against the rules we were given by the front desk at breakfast lunch and dinner along with pool attire
11. Three times we had people arguing into the night in rooms and hallways waking me up at 2-4am
12. I believed that what I was getting was a quiet secluded hotel not a weekend party
Leisure Partner
6/10
Pleasant
12 Aug 2025
Eliana
I had a terrible checkin experience at this property, they ask for physical ID for every single person staying and my wife had a picture of the passport as walking with those documents in Colombia is risky. So we explained the situation and the lobby receptionist was rude and referred us to read the law. The property is beautiful but the service and the staff has a lot to improve. We escalated the situation and the manager was kind enough to understand and help us. I stayed before at Domus glamping and the experience was 1000% better than this luxury hotel. I wouldn't stay here again.
Leisure Family
10/10
Exceptional
11 Aug 2025
Daniela
Best Hotel Ever!!!!
Leisure Partner
10/10
Exceptional
11 Aug 2025
Mauricio
Absolutely amazing property. Great views, good amenities. Absolutely recommend staying here
Leisure Family
10/10
Exceptional
11 Aug 2025
Juan E

WAW se queda corto

Hace rato no estaba en un lugar tan agradable con tan buen servicio, la piscina, la atención, la atención, la belleza del lugar, la atención.

Felicitaciones al dueño de este lugar.
Friends_and_family Family
10/10
Exceptional
09 Aug 2025
Jarrod
This hotel is AMAZING! The staff is polite, pleasant and very attentive. The location is top notch with a view that doesn’t get old! On site activities were great. The hotel is close enough to everything yet far enough to be able to disconnect. I can’t think of one bad thing to say about this place. Would definitely go back !!
Leisure Partner
10/10
Exceptional
07 Aug 2025
Michael
Very nice place
10/10
Exceptional
05 Aug 2025
Luciano Aaron
Beautiful views, excellent food and location. Very safe
Leisure Family
10/10
Exceptional
30 Jul 2025
Mariantonieta
The hotel is very nice, cozy, clean, and the staff is incredible. The breakfast is good, sufficient, and delicious. The food in general is delicious, but we didn't like a couple of dishes we tried. The wings were very ugly, and the chicken tortilla soup was delicious, but I ordered it twice and it came out cold. I would return to this hotel; it's very nice.
Leisure Family
10/10
Exceptional
23 Jul 2025
Andres
Brown was excellent!! Juan Pablo, one the staff was great and very helpful, every room as a view to the lake, infinity pool, the food is great!!! Free breakfast, free parking with option of valet if you prefer, drive was beautiful, you get into the woods to get to the hotel, nothing to worry about, very safe. I'm definitely going back.
Leisure Family_with_children

Location & surroundings

The Brown Guatape Autograph Collection
El Pea Ol Guatape Paraje, Guatapé, Colombia

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