Name: Sunshine Village - Hotel
Address: Hersonissos 700 14, Heraklion, Greece, Hersonissos, 700 14, GR

10/10

Exceptional

22 May 2025

Sara

Our room was immaculate and tastefully decorated, providing a cozy ambiance. The hotel's charm is complemented by its attentive staff and well-maintained facilities. We felt relaxed and well-cared-for throughout our visit.

10/10

Exceptional

22 May 2025

Nathan

The pool was the highlight of our stay at Sunshine Village. Clean, spacious, and surrounded by sunbeds, it became our daily retreat. Whether for a morning swim or afternoon lounging, the atmosphere was peaceful and relaxing. The kids had a blast, and so did we!

Leisure Family

10/10

Exceptional

22 May 2025

Fien

Les programmes du soir étaient vraiment amusants – spectacles en direct, karaoké et soirées à thème. Les animateurs faisaient vivre le resort chaque soir et veillaient à ce que tout le monde participe et s’amuse.

10/10

Exceptional

21 May 2025

Markos

Η διαμονή μας ήταν απλά εξαιρετική! Η πισίνα πολύ καθαρή και ιδανική για χαλάρωση. Το εστιατόριο μας εντυπωσίασε με τις γεύσεις του και την εξυπηρέτηση. Όλα ήταν προσεγμένα στην παραμικρή λεπτομέρεια. Σίγουρα θα το επισκεφτούμε ξανά!

10/10

Exceptional

21 May 2025

Marija

We booked a night at the à la carte restaurant and it was totally worth it! The service was impeccable, the food freshly made and beautifully presented. Highly recommend for a more intimate dinner setting!

10/10

Exceptional

20 May 2025

Siobhán

Le personnel du Sunshine Village a rendu notre séjour inoubliable grâce à son hospitalité sincère. Les offres culinaires étaient variées et savoureuses, mettant en valeur aussi bien des plats locaux qu’internationaux. Chaque repas était un vrai plaisir.

10/10

Exceptional

20 May 2025

Niklas

This hotel offers the perfect blend of relaxation and activities.The wellness center was a highlight, providing excellent massages. A truly rejuvenating experience.

10/10

Exceptional

20 May 2025

Allison

The people working here truly made the difference – warm welcomes, helpful tips, and quick service. You could tell they cared about the guests, and it made us feel really welcome.

10/10

Exceptional

20 May 2025

Lauryn

Nous avons adoré l’ambiance – un endroit sûr, propre et animé. La présence d’un maître-nageur à la piscine nous a rassurés, et le buffet a même satisfait notre enfant difficile. Un lieu vraiment adapté aux familles.

10/10

Exceptional

20 May 2025

Bryson

Nous avons été époustouflés par la qualité et la variété du buffet. Chaque jour réservait de nouvelles surprises, et tout était bien assaisonné et fraîchement préparé. Ne manquez surtout pas les plats crétois locaux !

10/10

Exceptional

20 May 2025

Giorgi

L'équipe d'animation a apporté une énergie incroyable chaque jour – des jeux à la piscine, des spectacles amusants le soir, et plein d'activités pour les enfants comme pour les adultes. Ils étaient présents et dynamiques sans jamais être envahissants. Bravo !

Leisure

10/10

Exceptional

18 May 2025

Eleni

Το Sunshine Village μας άφησε πραγματικά τις καλύτερες εντυπώσεις. Η θέα στη θάλασσα ήταν απίστευτη, ειδικά την ώρα του ηλιοβασιλέματος – απλά μαγεία. Οι εγκαταστάσεις ήταν εξαιρετικές και το προσωπικό τόσο φιλικό που νιώσαμε λες και ήμασταν στο σπίτι μας. Περάσαμε υπέροχα και θα το θυμόμαστε για καιρό!

10/10

Exceptional

18 May 2025

Lachlan

The moment we walked into the fresh, renovated reception, we felt like we were in a luxury resort. The upgrades are impressive, and I can’t wait to see if more areas are being updated too!

10/10

Exceptional

17 May 2025

Marion

One of the most memorable parts of our trip was the Greek-themed night on the 15th – music, dancing, and so much food. We met other guests and danced under the stars. Absolutely magical!

Leisure

10/10

Exceptional

17 May 2025

Declan

Dining at the à la carte restaurant was an absolute pleasure. The menu was creative and full of flavor, with dishes beautifully presented. It felt like dining in a top-tier restaurant – without ever leaving the hotel! Excellent wine list, too. Definitely a must during your stay.

10/10

Exceptional

17 May 2025

Élodie

À notre arrivée, nous avons eu la agréable surprise de découvrir que la réception avait été récemment rénovée – elle semble toute neuve et moderne, bien plus belle que sur les photos en ligne. Une première impression magnifique !

Leisure

10/10

Exceptional

17 May 2025

Francesca

Nous avons séjourné à l’hôtel à la mi-mois et avons eu la chance d’assister à la Soirée Grecque : musique live, danseurs et cuisine grecque authentique. Tout le monde a participé à la fête. Ce fut une soirée inoubliable et un véritable voyage culturel.

10/10

Exceptional

17 May 2025

Kinga

The main restaurant buffet had so many choices – Greek, Mediterranean, and even international options. Every meal was a treat, and the quality of the food was consistent throughout our stay.

10/10

Exceptional

15 May 2025

Sofie

Mon partenaire et moi avons passé un merveilleux séjour à Sunshine Village. La vue sur la mer depuis notre chambre était à couper le souffle, et le personnel a tout fait pour rendre notre séjour spécial. Les soins au spa étaient revigorants, et les animations en soirée ont apporté une touche agréable à nos nuits. Je le recommande vivement aux couples en quête d'une escapade relaxante.

10/10

Exceptional

15 May 2025

Liam

We had dinner at the à la carte restaurant for our anniversary. The setting was calm, the food exquisite, and the service very attentive. Felt like a fine dining experience – a lovely escape from the buffet routine.

10/10

Exceptional

15 May 2025

Chase

Every single staff member we interacted with was warm, helpful, and always smiling. From the cleaning staff to the restaurant waiters, they all made our stay feel special and stress-free.

8/10

Excellent

05 Aug 2023

Branimir

Heronissos stay

This is little suites based hotel with few swimming pools, all inclusive food and drinks and free shuttle ti the beach. Room was spacious with big balcony and sea view. Predominantly, most of the guests were from French speaking countries and there was animation team, but french speaking.

Partner

10/10

Exceptional

29 Jul 2022

Rafal

Good break

I e read lots of bad reviews about it but I decided to give a try.
Food is good lots of veggies and meats, something for everyone, Appartament very clean, 3 pools one situated half way going towards the beach. Very good customer service, speak to Julia and she will sort everything out.
Down side: toilet seats across all resorts need a bit of fixing same as toilet flash systems. Too much French music by the big pool. Overall very good.

Friends_and_family Family

10/10

Exceptional

07 May 2022

Nick

clean hotel with friendly staff and nice restaurant

Leisure Self

8/10

Excellent

05 Oct 2016

Philip

⭐️⭐️⭐️ Hotel with ⭐️⭐️⭐️⭐️⭐️ Staff

The hotel is tired,the beds are a small double, the bed linen and bath linen is old and small.very basic rooms. Can't fault the staff, from the manager to the girls and the chef they really make the hotel. I didn't like the hotel but the staff is so fantastic that I would go back. There is something about it that makes you feel comfortable and welcome.

Partner

10/10

Exceptional

26 Aug 2013

Claire

Excellent hotel, family holiday

Wonderful stay at sunshine village, really can't find fault with this hotel. Stayed with our 3 children, 14,11+11, apartment was basic but clean + comfy also very large rooms + beds made every day. Food + staff excellent, hotel in a good spot short walk to beach + shops ( hill to climb on way back)

Would definatly recommend this hotel, lovely people + just perfect for a relaxing holiday, we will return soon.

2/10

Poor

07 Aug 2013

Verified traveler

The service was very law and the the hotel worker not kind to people. Don't go to this hotel it's traw money to air without get any thing for what you pay!!!!

Family

2/10

Poor

05 Jul 2013

nemor

Left without moving in

Booked an AI 8-day vacation for a family of 5 (12m, 15f, 22m, 22m, 49f). Arrived 06/21 early morning. Waiting for the room we had breakfast. We all liked food but dishes were dirty. Soon our room was ready. At this time reception staff was really nice. The real shock was when we saw the rooms. It is like summer camps in the 1970's. But its a 4-star hotel... or said to be. Based on photos you would never guess what you get. An apartment where hall is the kitchenette at the same time plus a very worn & torn dirty bathroom. No wardrobe, only 2 really small shelves. Beds done for 3. They apologized & brought us 2 other sets of linen. We looked around dumb of shock. Immediately wanted to check net to find another hotel. You needed a code for the wifi. You have to pay for it in the rooms. So went back to lobby, checked opportunities, taxied there,booked, taxied back. I told the receptionists we move out they started to blame me saying I should have asked for a wardrobe or put our clothes in the kitchenette (!!!), and anyway we came 5 though we booked only for 3. Showed me a paper to prove this - saying \"3 adults, 2 children\" - simply missed to read it. I paid the total vacation in advance so they gain full price for serving one breakfast. Before booking I read all traveler reviews and have to admit its my fault not to listen to warnings not to come here. Staying in downtown, having chats with Greek llocals (all really nice) very interesting they all know whats going on there.

Family

2/10

Poor

01 Jul 2013

MJ

Don't rely on the brand Best Western

We only stayed for two nights and did not have high expectations for the price we paid. However it was worse. Our room was located in the basement had windows and a balcony but all facing the wall. The bathroom had mold. We asked for another room but apparently they were fully booked.

10/10

Exceptional

21 Sep 2012

elad

Best thing that happened to us in Crete

Stayed for 4 nights - it was the best thing that could have happened to us in Chersonissos, Crete.
The rooms are spacy, with fantastic natural light coming in. The varanda was a treat. Public areas are well cleaned and taken care off. Plants are mostly smell giving, such as Jasmine, Lime trees and so on. The pool is clean. Towels are replaces daily, rooms are cleaned daily, meals were great. My friend is a vegiterian and always gets stuck at hotel dining rooms - not in this case, all meals had a wide varaity and food was tasty. Pool bar and lobby bar were great.
Reception staff were helpful. Well, all the staff were fantastic.
Rooms have a key locked safe, air-conditioner, bath-shower, kitchenette that has no use but it's good to have a refrigerator in the room.
Place is suitable for families with kids. It's not a luxury hotel, but rather a good, fine, well mantained hotel.
Hotel is out of town, but operates a free of charge shuttle service.
Nearby are 3 small local villages - it's worth taking a walk.
We highly recommend the Best Western Sunshine Village. Hope to be back again.

10/10

Exceptional

19 Aug 2012

Verified traveler

great hotel for the family

fantastic stay, enjoyed everything apart from the steep hill if you are wanting to go down to the beach or town, however a short walk up the other way takes you to other supermarkets and old town which is by far better than the touristy parts! Thoroughly enjoyed our holiday there!!

Family

10/10

Exceptional

29 Jul 2009

Dani

real hospitality

although the hotel is situated on top of small hill but for me it was a nice sport to do the few minutes walk. I see it as a perfect location for holiday in Crete . it is with nice views on the Mediterranean , a walking distance from the water park with it's many activities (not too many rides and small beach, more suitable for young people) and it's close to the town with its many restaurants, cafes and shops besides availability of car rentals so you will have the nice feeling of being in the country (especially with the small villages 10 minutes away) without being far from urban life and beaches the all inclusive option is quite and experience with the generosity and richness in option, the pool is nice with amazing views and the nights on the terrace are unforgettable. my recommendation is to rent a small car for about 30 euros a day and travel around the island a little and have breaks after everyday you go on long exploration trip, spend it at the hotel and there are many near by attractions or half day trips so you can have at least breakfast and dinnner at the hotel and try one of the many restaurant and cafes around the island while travelling the apartments has small kitchenettes and small terraces .. the kind manager told me about plans of expansion and adding more entertainment and activities to the hotel. In Brief; I really enjoyed my stay at Sunshine Village

8/10

Excellent

17 Oct 2023

Peter Ulrich

Die Auswahl des Essens war nicht riesig, aber immer sehr schmackhaft. Die Animation nicht gerade für mich begeisternd und nur in französischer Sprache. Ich wollte nur Erholung, das war so in Ordnung, aber für Kinder und Jugendliche eher sehr langweilig.Eine Kritik die mich sehr störte, es hat kein einziger Schrank, ich hatte sogar das Vergnügen in einem Dreibetten Zimmer zu logieren. Ich frage mich wie das 3 Personen schaffen ohne Schrank in diesem Zimmer.

Leisure Self

2/10

Poor

13 Jul 2023

Claus

The hotel was not a 4 star Hotel.
Incomprehensible they have 4 star.
I dont no where to start - it was a shabby hotel.
The breakfast was so terrible - we bought it elsewhere.
We got drinks in colored plastik cups - intended for children. The drinks tastet not good.
We got other rooms - because there was so high music every night. There was so loud music at the pool every day - feels like it was a party hotel.
Total misleading pictures and discriptions of the Hotel.
The guides at the Hotel only speak French.

Leisure Family_with_children

10/10

Exceptional

12 Jun 2023

Georgiana

Nice hotel! Breakfast included with many options (bufet)

4/10

Poor

30 Aug 2022

WILFRID

Très sale, gros problème d hygiène. L eau de la piscine qui a tournée, terrasse de la piscine jamais nettoyée en 15 jours sur place. Draps de lit jamais changés. Ils ont perdu 1 étoile l hors de notre séjour.

Friends_and_family Family

6/10

Pleasant

26 Aug 2022

Lindite

Personale cordiale
Le camere non sono per uno di 4 stelle
Almeno la mia camera che faceva parte del Sunshine seedade erano in uno stato non ottimale
Animazione adulti enisistentente
Il mangiare abbastanza bene
Frutta e verdura fresca tutti i giorni

Leisure Partner

8/10

Excellent

31 Jul 2022

Michael

Not a 4 star hotel

Nice hotel, but the pictures on website of hotel looks a lot better than realitty.
In my opinion not a 4 star hotel but 3 star.

Very friendly and helpfull staff.
Good location with walking distance to beach.

The hotel area could really need a cleaning hand. Some areas looked really tired and not well maintained. Maybe because of Covid19??

3 pool areas but the one for small children was not cleaned at att during our stay and there were small rocks and dirt on the ground so our kid hurt them self when walking around the pool area.
Asuggestion for improvement is tobadd toilet facilities and small bar or similar the kids pool ares so you don't have to walk 5minutes to nearest toilet and bar.

We had all inclusive in our stay and i'm a bit dissapoikted about selection of food made available, especially for the kids.
For breakfast there was very little selection of bread available, not even toast bread.
For lunch/dinner there where spaghetti bolognese and fish every and a small variety of greek food, but I would consider all meals more or less the same for all days.
Some days with fries and maybe even burgers would have been nice. Our kids could not understand why there was no french fries, and I don't think I have ever sgayed in a hotel who did not serve this at all.

An old VW shuttle bus took you from one end of hotel to the other end in 2 minutes and worked fine, but driver goes really fast greek style 😉

Friends_and_family Family

8/10

Excellent

22 Jun 2022

Thomas

Freundliches, hilfsbereites Personal. Leider ist im Hotel ein französischer Club angesiedelt. Somit sind viele Franzosen dort und die täglich mehrmals statt findenden Animationen sind leider großteils nur für Leute die über den Club gebucht haben. Man wird standardmäßig französisch vom Personal gegrüßt. Sehr gutes Essen, die Zimmer sind groß. Die Gläser waren nicht immer sauber. Der Minigolfplatz und der Volleyballplatz war leider verwahrlost. Der Ausblick ist traumhaft schön. Basketball, Tennis, Squash, Bogenschießen, Dart war alles möglich. Nachts hört man bei geöffnetem Fenster die laute Musik von den umliegenden Nachbarhotels. Da ist jede Nacht in einem anderem Hotel was Los. Im großen und ganzen würde ich das Hotel weiter empfehlen, da wir uns sehr wohl gefühlt haben und das Personal sehr freundlich ist, essen war auch lecker und die Hauptmahlzeiten frisch gekocht. Tut mir leid das zu schreiben, aber ich persönlich würde aufgrund der Zielgruppe (Franzosen) dann doch
lieber ein Hotel mit Animationen in einer für mich verständlichen Sprache aussuchen und bei dem Animationen für jeden Hotelgast sind und nicht nur für jene, die über einen externen französischen Club gebucht haben.

Leisure Partner

2/10

Poor

21 Aug 2021

Verified traveler

Das Hotel ist absolut nicht zu empfehlen.
Das Personal ist extrem unfreundlich und inkompetent.
Keine Handtücher für Liege am Pool. Die Handtücher in Zimmer werden alle zwei Tage ausgetauscht So dass man selber welche kaufen müsste.
Das Essen war eine Katastrophe, bei den Restorants hat sich das rum gesprochen in der Umgebung so das die sich gefreut haben das wir außerhalb des Hotels gegessen haben ob wohl wir voll Pension hatten.
Nie wieder

Leisure Family_with_children

10/10

Exceptional

28 Jul 2015

Christian

Super lækkert hotel.

Vi var 2 voksne og 3 børn og vi havde en fantastisk uge på sunshine village. Personalet var venlige og serviceminded. Maden i restauranten var virkelig god og varieret. Klart bedre end vi havde forventet. Lækkert værelse med en uovertruffen udsigt over vandet. Eneste lille minus: ligger 600-700 meter fra stranden, hvor hotellet dog har shuttle service til. Ligger ca 1 km fra hyggelig græsk landsby med små gader, hyggelige butikker og lækre restauranter.

Family

8/10

Excellent

26 Aug 2014

Mister Sunshine

hôtel à échelle humaine

hôtel au rendez vous pour les prestations. rien à dire concernant les repas et la formule all inclusive. Le personnel est serviable et très disponible.

4/10

Poor

28 Sep 2013

2 barn familj

2 ** hotell

Hotellet är inte mer än **.
Det fanns ingenting som glas, bestick, mikro eller minst en vatten kokare. Frukosten var inte för en 4**** hotell. De hade inte bad handduk varken till hyra eller låna. Det står free WiFi men den funkar bara i receptionen och väldigt dåligt
Bokat ny hotell med 3 *** var mycket bättre med allt

8/10

Excellent

10 Aug 2013

Verified traveler

Dejlig ferie

Vi er lige kommet hjem fra 12 dags ferie på Best western sunshine, og vi har været glade for opholdet.

Maden, pool samt servicen er i top.

Værelserne er store men ikke top moderne. Der er desuden kun aircon i soveværelset.

Men alt i alt stor værdi for pengene, og kan anbefales til familier.

8/10

Excellent

05 Aug 2013

Verified traveler

Godt hotel, fin All inclusive til en fornuftig pris. God service og personale altid i færd med at fjerne brugt service og andet efter gæsterne. God mulighed for afslapning såvel som aktiviteter, arrangeret af hotellets hertil hyrede person. Fin beliggenhed, på trods af, at hotellet ligger oppe ad en stejl bakke. Bus kørsel nogle gange i løbet af dagen, hvis man ønsker det. Men en god udsigt findes fra hotellet samtidig med en svalende brise ude fra vandet. Gode store værelser med lyse farver. Senge udemærkede. Aircon. dog kun i soveværelse, så vi måtte alle rykke ind i dette, da det ellers blev for varmt. Obs på der er myg om aftenen, så husk spray eller undgå åbne døre i værelse med lys tændt.

Family

6/10

Pleasant

27 Jul 2013

Verified traveler

gutes Hotel für einfache Ansprüche

Mit dem \"Best Western\" Image hätte ich einen anderen Hotelstandard erwartet. Allerdings fehlen mir Vergleiche in Griechenland bzw. Kreta.
Wir hatten aufgrund des geringen Preisunterschieds All Incl. gebucht aber nicht immer in Anspruch genommen. Um so mehr nervt es wenn man abends um kurz vor 10 Uhr ins Hotel kommt und keine Gläser mehr bekommt um noch ein Bier zu zapfen.
Sicherlich verständlich wenn man Tische voller gebunkerter Getränke sieht aber das kenne ich auch anders.
Da hilft auch noch so freundliches Personal nicht weiter.
Also besser selber den Kühlschrank füllen. Der ist nämlich leer (Supermarkt ist nicht weit) oder wie alle ordentlich en Touristen pünktlich an der Bar erscheinen.

Partner

8/10

Excellent

14 Jul 2013

katia

animation à revoir

animation insuffisant et pas de transport en commun pour se rendre à l'hôtel - navette mise à disposition par l'hôtel pour se rendre à la plage et centre ville seulement 3 fois par jour 10h30 - 17h30 - 20h30

10/10

Exceptional

30 Jun 2013

bert

zeer goed hotel voor ieder

zeer mooi gelegen hotel,rustig zeer netjes schoonmaak zeer goed,personeel prettig in omgang voor de rest niks dan goed.

8/10

Excellent

29 Jun 2013

+++

Glücksgriff

Wir haben für einen solch günstigen Übernachtungspreis nicht viel vom Hotelessen erwartet, waren daher sehr positiv von dessen Qualität und auch der Auswahl überrascht. Die Mitarbeiter sind sehr hilfsbereit und zuvorkommend. Der Pool und der Poolbereich werden täglich gereinigt und aufgeräumt. Und der Ausblick von der Barterrasse ist einfach traumhaft! Die Lage ist recht ruhig, abseits vom Touristentrubel. Man kann zu Fuss zum Strand laufen (würde ich aber nicht immer machen wollen), es gibt auch dreimal am Tag einen kostenlosen Shuttle vom Hotel, der Touristenbummelzug fährt ebenfalls am Hotel vorbei, oder man mietet sich ein Auto. Wir kommen bestimmt wieder!

Partner

10/10

Exceptional

24 Jun 2013

Verified traveler

Hyvä palvelu

Erittäin mukava henkilökunta ja viihtyisä ympäristö.

Family