Sunbay Hotel

Greece , Crete
Hersonissos, Eleftheriou Venizelou, 199
Show on Google | Map

75 reviews shown

4/10

Poor

27 Apr 2026

Norberto Rodriguez

Internet was really bad (poor connection) not able to work from the room, no restaurant in the hotel for dinner and microwave didnt work well. Pleasant Staff and good housekeeping service.

Self

10/10

Exceptional

23 Apr 2026

Josanne

Beautiful place to stay the staff was very helpful and friendly

8/10

Excellent

05 Apr 2026

Kinming

Room could be a bit cleaner, staff were super friendly, gym was great for the equipment and breakfast was quite delicious. Overall, pretty great stay. Only complaint was needing to buy water from the staff instead of being complementary.

Family

8/10

Excellent

30 Mar 2026

VANCE

It was decent.

Family_with_children

10/10

Exceptional

22 Mar 2026

Ninoska

Clean room

Family

2/10

Poor

18 Mar 2026

Kerel

There was a mouse.

Business

2/10

Poor

16 Mar 2026

Szende

Full of mosquitos and mice.

Partner

10/10

Exceptional

13 Mar 2026

Marsha

Well put together

Partner

2/10

Poor

13 Mar 2026

Jason

There was mold in the bathroom. Had to sleep in there for one night as the receptionist claim that they don't have the authority to do so and there was no one there at the time help me. They cleaned some of it on the second day and wanted me to stay, I had to demand the change as they claim the mold wasn't harmful and it was from the AC. Don't waste your money.

Self

4/10

Poor

13 Mar 2026

Jamee

No hot water the whole stay and a few times there was no water at all

Partner

8/10

Excellent

10 Mar 2026

junior Anthony

I personally don't use the pool and I don't see a bar or use one.
The place was clean and brake fast was pretty good overall.

Friends

10/10

Exceptional

09 Mar 2026

Korda

Didn't utilized the pool or bar.

6/10

Pleasant

06 Mar 2026

Jamal

It was an average facility

6/10

Pleasant

05 Mar 2026

Sherlan O

N/A

Family

8/10

Excellent

26 Feb 2026

Timothy P

The room was clean, the tables and desk could have been cleaner. A little bleach on a rag would have renoved the cup rings. The staff was great and friendly.
Breakfast was ok, I like a cup of tea during the night, or early morning and there were no tea bags, woul love some in the room. Bathroom needs upgrading,as some folks are older, we need hand rails in the bathtub.Also because the toilet seats are so low, we could use hand rails for extra support when getting up. The hotel 🏨 was nice, i actually liked it

2/10

Poor

25 Feb 2026

Arturo

The hotel its an OLD Hotel Falling apart. I reserve a room with KING Bed and they give me a Full Bed. WOrst experience in long time. The food, also very bad.

Partner

10/10

Exceptional

21 Feb 2026

Carol

Staff was very courteous. Beyond my expectations. Even the security guard went the extra mile to hep us get a taxi. I will definitely be back and will highly recommend.

Family

4/10

Poor

20 Feb 2026

janet

The room was not up to standard breakfast was lukewarm fridge in the room rocked and was ready to fall over when the door was opened i was expecting a kettle or even a bottle of water very disappointed hotel was very drab not worth the money would appreciate a safety chain on the door didnt feel safe in the room room was noisy due to sound of running water when shower was used no i cant reccomend this hotel

Self

6/10

Pleasant

10 Feb 2026

Mark

Yes

Business Self

4/10

Poor

02 Feb 2026

Anthony

The hotel was tired and dirty. Damp patches on the walls, almost the worst shower we hade experienced although the water was hot if one waited long enough. The bar was always shut and the restaurant not open at lunch and dinner times. Worst was when we asked for a taxi to the airport the receptionist arranged for someone she knew who took us in an old car that should not have been on the road. Never again!

Partner

8/10

Excellent

01 Feb 2026

Cathy-Ann

The room was clean and staff was pleasant. The garden was very well manicured and offered a serene relaxing environment.

Leisure Family

6/10

Pleasant

01 Feb 2026

Roslyn

Staff were friendly and mostly helpful
Room was dated and dingy

Partner

4/10

Poor

26 Jan 2026

Jayme

We stayed a total of 8 days. The hotel is basic but that is to be expected with the price. We did not get clean towels until the day before we were to check out. The front desk kept saying they were coming but they never arrived. For a family of 6 with teenagers this proved to be a big problem. Housekeeping is only every other day. The reviews about the bathroom window venting into the hallway were so accurate. You could hear everything. We ended up hanging up one of the few towels we had. Other wise people could just walk by and push open the window slats.

Leisure Family

4/10

Poor

22 Jan 2026

Alison

Staff 80% miserable. Poor service, waiting waiting. Most of the time the answer was no.

4/10

Poor

19 Jan 2026

Ronald

Very poor reception service. I booked a Deluxe room but was given a sub-standard room. After complaining, I was moved to another equally poor room. Only after asking for the Manager did anything happen—then I was told to wait. After waiting over an hour, I finally received the Deluxe room I originally paid for.

The front desk staff were disengaged and more focused on their phones and paperwork than on guests. Management needs to seriously investigate what’s happening at reception, as the situation felt highly unprofessional and questionable. Owners should take note and address this immediately.

Business Partner

6/10

Pleasant

15 Jan 2026

Robert

The hotel is a bit run down, we had water leaks in two rooms. The breakfast is not gret and is virtually the same every day.

Leisure Partner

4/10

Poor

12 Jan 2026

Len

This is a very tired and dirty hotel. The first room we were given, the toilet had not been flushed or cleaned. We were given a different room on the 4th floor and had to lug our heavy cases up the stairs. In the morning a different member of staff told us that there is a lift at the other end of the building. The breakfast was not very appetising and although you could get an omelette made the cook would not do fried eggs. Not a pleasant stay.

Leisure Partner

4/10

Poor

09 Jan 2026

Sophia

The food was terrible.

Business Self

4/10

Poor

06 Jan 2026

Diann

The breakfast was a disaster

Business_and_leisure Family

6/10

Pleasant

02 Jan 2026

Jonathan

Breakfast menu very limited and no bar after lunch

8/10

Excellent

01 Jan 2026

Christopher H

Great staff, rooms are a little dated

Leisure Family

6/10

Pleasant

27 Dec 2025

Peter

Check in was busy with a bit of a wait. Rooms are nice but a bit tired. They are clean but floors could use a good scrub in the bathroom. Basics are provided. No blankets just a top sheet for those who like cool room with covers. Breakfast is great, pool are is great and beach area is beautiful. Drinks are inexpensive but small. Staff are kind

Leisure Family

6/10

Pleasant

13 Dec 2025

Rene

Breakfast did not have healthy options. Nothing dairy free or gluten free options. Omelettes were poorly down, on a grill in oil. Only options were onions and cheese to add.
Fruits were mostly from cans; pears and peaches.
Refilling of fresh fruits took forever or never came.
No decafinated teas or coffees

Leisure

6/10

Pleasant

03 Dec 2025

JOSE

The reality falls far below expectations. The rooms look nothing like the reference images; the bathroom was completely grimy, and overall cleanliness was very poor. There were construction materials scattered throughout the hallways, and we had to request housekeeping because they never came on their own.

The staff could greatly improve their customer service. It’s not just about providing the required information, but doing so with a positive attitude and willingness to help. With the exception of the woman who assisted us in arranging training packages, the rest of the staff was generally apathetic and not very willing to provide the information we needed.

Honestly, I would not recommend this hotel.

Friends_and_family Family

2/10

Poor

21 Nov 2025

Chelisse

Restaurant hours are posted as 8/10pm close time. Closes at 3.
Not sure which beach they claim, but to access the beach you must walk through a hole in a fence across the street.
Security guard was unhinged and unprofessional. That’s not safe.
Bathroom smells.
Placed in the wrong room.
Breakfast not appealing.
Can’t have a guest over.
Stay elsewhere.

Leisure Self

8/10

Excellent

16 Nov 2025

Lary

The hotel is a bit old and has not been regularly maintained. The rooms are run down and bare. The best feature is a beautiful and quiet sandy beach just across the street. There are not too many dining options around (Oistins Fish Market on Fridays is great). The very friendly and helpful staff makes the experience a bit more palatable.

Leisure Family

8/10

Excellent

14 Nov 2025

Sheldon Mc

The room was comfortable. The staff were friendly and professional. The breakgasy was tasty. My children enjoyed the pool.
A blanket should be added to the rooms and our room was not cleaned during our 2 night stay

Leisure Family

4/10

Poor

12 Nov 2025

Charissa

The breakfast was terrible, staff was ok, pool not maintained very filthy, limited toilet paper had to go to front desk to request, had to rent a beach towel for 15usd.

6/10

Pleasant

10 Nov 2025

Dhirendranath

The room was very spacious, and the beach is just across the street from the property. Breakfast is good, but resturant does not operate for lunch or dinner. There are a few dining options within walking distance. Overall stay was good, but age is a visible on the property.

Business Self

2/10

Poor

09 Nov 2025

Kemoni

When we arrived the room that was booked was not available. We accepted the room given and was told that the next day our room will be ready.

The room given was room 112 which was 1 king bed. The room, the bed was 2 twin beds joint together to make a king bed. It was uncomfortable and created discomfort in our sleep the 1st night. Imagine trying to sleep near to your wife or husband and the bed is split in the middle. The toilet had big yellow stains in bowl.

Rain fell, so the tiles were wet and slippery.There was no caution signs to alert guests to be careful.

On the 2nd day coming back to the hotel after a fun filled day on the island, upon arrival we were told that our new room is not available and there aren’t any rooms available. We paid for a deluxe king room with balcony and a pool view. Several calls was made by the front desk clerk to what were we’re assuming to be management to resolve this issue. Finally, the room magically became available. At this point frustrated and exhausted we proceeded to make a payment. Our payment kept declining. Called our bank there was no block, hold or even insufficient funds on our account so we’re confused as to why the machine is not accepting our card.
The clerk’s tone was very condescending and rude. Turns out Sunbay does not accept discover cards.

Will never return to Sunbay. There was also no bottled waters in the room, no restaurants, no bars available to purchase food nor drinks on the compound.

Leisure Partner

8/10

Excellent

09 Nov 2025

Adele

Food, pool location

Leisure Self

10/10

Exceptional

04 Nov 2025

Shervon

Reliable internet

Business_and_leisure Family_with_children

6/10

Pleasant

13 Sep 2025

elma

Room was in the back of the hotel. No light. Felt ghostly not many visitors at property. Pool needs maintenance. Because we were only guest there at time felt awkward servers kept staring.. very distant to night life. It’s in a hole. We walked like 20 mins trying to get to oistins felt longer because we were unfamiliar. Front desk lady nice but hotel run down

Leisure Friends

10/10

Exceptional

27 Aug 2025

Rich

Super staff

It was amazing and the staff was great, super friendly and acomodating

Business

8/10

Excellent

10 Aug 2025

Kevin Usher-Braithwaite

Location

Leisure Family

10/10

Exceptional

18 Jul 2025

Verified traveler

Love it

Lovely place to stay. Breakfast was great. Staff very friendly. Amazing view and beach right across the street. Beautiful area.

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Abi

The staff were very friendly and helpful they went out of their way to help. The pool was fun for the kids. Breakfast was nice, and the location was quiet. We had a lovely time. Thank you so much

Leisure Family

8/10

Excellent

27 Apr 2025

Verified traveler

Worth the try

We enjoyed our stay. The hotel is clean, service is excellent, staff is nice and the free breakfast was good as well (It was the deciding factor in booking). The pool was great as well. The only negative was that the beds were a bit small. Otherwise, we were happy with the hotel.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Nathifa

Kid friendly, great staff.

Business_and_leisure

8/10

Excellent

31 Mar 2025

Siteseeing

Enjoyed our stay

Leisure Friends

6/10

Pleasant

25 Mar 2025

Peter

There was an agency that had booked people onto a tour at this hotel and they were all hanging around the reception and blocking the doors and was absolute chaos just trying to get out of the place. You could tell the staff had had enough of them being there as they seemed to be a rude bunch. I think if the tour wasn’t there it would be good. Also, they seem to charge for everything extra you want and was no towel in my room when I got there.

Leisure Self

6/10

Pleasant

21 Mar 2025

Karolina

Staff very nice/ friendly..

Business_and_leisure Family

8/10

Excellent

07 Mar 2025

Dawn

A great stay!

Friendly hotel that was clean and well staffed. It was great for a 3 star and is reasonably priced for families and couples to be able to come and enjoy Barbados. The rooms are lovely and spacious and clean towels are plentiful. The staff are friendly and courteous.I feel there should be an extra cover provided for the bed as one sheet is not enough. That is the only thing though as we had a great stay on this lovely island!

Partner

8/10

Excellent

28 Feb 2025

Fitz Herbert

proximity to main road and beach front.

Business_and_leisure Family_with_children

2/10

Poor

07 Feb 2025

John

No hand towel, only one water glass in room, no blanket, noisy ac blows on the bed, requested extra pillow and blanket, still waiting

Leisure Partner

2/10

Poor

04 Feb 2025

hament

We stayed for 6 days here.
they didn't allow early checked in.
Blow dryer not working and when we asked to receptionist she ignored and didn't provide.
No pool towel provided.
Breakfast limited and same everyday.
rude staffs especially receptionist.
I won't come again here to stay.

Leisure Family

4/10

Poor

04 Feb 2025

Ruth

Rooms weren't cleaned , towels we're changed, garbage wasn't emptied, toilet paper wasn't replenished

Leisure Family

2/10

Poor

15 Jan 2025

Natasha

For 3 guests 1 towel although we booked and chose the option to pay when we checked in they charged the card before check in even began. They also double chaged we paid taxes in cash and credit card

Business

6/10

Pleasant

05 Jan 2025

Lawrence

The breakfast buffet wasn’t great. When we came down for breakfast, there were no clean plates no clean mugs. There was also no fruit whatsoever no yogurt. And none of the staff seem to be interested in serving you.

Leisure Partner

6/10

Pleasant

31 Dec 2024

Krishna

Bed wasn't good & had problems in signing in 😕

Leisure Family

6/10

Pleasant

29 Dec 2024

Stephen C.

The overall cleanliness of the property was good. Staff was helpful with transportation service but there wasn’t any activity apart from the pool. Guests had to find their own recreation since nothing was offered by the hotel. The breakfast wasn’t that great. At check in the hotel still collected the government tax after I had already paid it to Expedia and no one could give me a proper explanation why that was done.

Leisure Partner

2/10

Poor

23 Dec 2024

Arlene

was unsatisfactory

Business Partner

4/10

Poor

22 Dec 2024

Clement

Room smell like mild growing in the wall. We can see coweb on the wall, some patches of mold, hair in the bathroom (more mold in the bathroom). We are not sure if the sheet are clean due to the overall state of the room

Leisure Partner

10/10

Exceptional

17 Dec 2024

nadsta2

Check in was easy & quick. Staff are so friendly & helpful. Property is clean. Free breakfast is a nice touch with lots of choice. We had lunch a couple of times & that was great quality & really tasty. Beach is across the road. Quite choppy but very peaceful & secluded. I’d recommend this hotel.

Leisure Family

6/10

Pleasant

01 Dec 2024

mary

Price for room good deal. Rooms clean. Helpful and Friendly staff. Very helpful concierge!
Doors slamming shut due to wind.
Bathroom window, rusted window hinge and broken handle , could not shut window decreased privacy.

Leisure Friends

10/10

Exceptional

24 Nov 2024

Innocent

Nice place

Leisure Self

10/10

Exceptional

17 Nov 2024

Anthony

Wonderful place and recommend it for everyone

6/10

Pleasant

29 Aug 2024

Shirinie

The breakfast could have been different on the different days we stayed.

2/10

Poor

15 Aug 2024

Gina

Honestly the way Sunday is advertised on Expedia is False when you come to the property… It’s Old and Run down .. Hardly any Guest on Property.. I did NOT enjoy my stay!A A motel is what’s it’s like or worst!

Leisure Family

6/10

Pleasant

01 Aug 2024

Kamille

The property can't be compared to the photos. The pool was lovely though.

Business_and_leisure Family

8/10

Excellent

30 Jul 2024

Hannah

My stay at Sunbay was nice. We visited off peak season so the entire place was quite and we had the pool to ourselves. The staff were courteous. The breakfast however could use some more variety. It's difficult eating eggs, bacon, baked beans, potatoes or sausage several different ways everyday if you're there for more than 3 days. Overall experience not bad. The bed in our room was quite comfortable and the rooms were clean.

4/10

Poor

02 Jul 2024

Linthie

The location was good. Easy access to public transportation.

Leisure Family_with_children

2/10

Poor

05 Jun 2024

Zambique

Receptionist from 2pm and manager and security are horrible they make up rules that are not posted their communication and customer service skills are terrible. Breakfast was disgusting and the cooks doesn’t know the difference between egg whites and omelette overall very terrible experience would never go back or recommend anyone to go there plus the bathroom water smells like sewer

Leisure Partner

10/10

Exceptional

29 May 2024

THEODORA

The air conditioning system shiuld be placed on the other side of the room so that the cold air would not be directly above you.

The receptionist was very professional

Business

10/10

Exceptional

25 May 2024

Stephen Free

The hotel's condition is s bit tired

Leisure