Star Beach Village & Waterpark

Greece , Crete
Hersonissos Crete, Themistokleous, 5
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50 reviews shown

4/10

Poor

06 Nov 2025

Alan

Food was amazing. Layout of resort terrible. Have to cross a road to get to the pool , beware with children. Wasn’t clear from initial advert some areas were adult only areas and children areas were crowded and messy

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

gunita

Food was great, excellent staff

Leisure

10/10

Exceptional

20 Sep 2025

Drake Thomas

Great for a family with young children. Plenty of options for food. Lots of child friend swimming pools and beach short walking distance.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Shahar

We really enjoyed it, the hospitality and facilities are very suitable for children and families.

Leisure Family_with_children

8/10

Excellent

30 Jul 2025

Eniko

We stayed in the hotel the second time. Where the first time our stay was excellent I say this time was good. The food was excellent with a good selection of fresh food. The area we stayed it was a bit noisy this time. The beds were comfortable but the pillows to high. It was good to get beach towels and fresh water in the room. We probably would go back again in the future because of the waterpark.

Leisure Family

10/10

Exceptional

30 May 2025

ELENA

Очень хорошее питание,пляжи песок,море с песчаным дном, шезлонгов достаточно для всех,много баров с хорошим алкоголем.очень красивая,ухоженная территория отеля
Отрицательный момент:
При заказе номера не понятно что ты покупаешь номер не на территории отеля, надо бегать через дорогу где нет даже пешеходного перехода. Туннэль вообще не приспособлен для людей, больше похоже как водосточная канава

Leisure

10/10

Exceptional

29 Apr 2025

Verified traveler

Everything is perfect!

Friends_and_family Family

8/10

Excellent

08 Sep 2024

Mircea

Nice beach

Leisure Family

6/10

Pleasant

22 Aug 2024

Itzik

Mediocre service.
There is no air conditioner in the dining room.
I do not recommend on this hotel.

Friends_and_family Family

8/10

Excellent

16 Aug 2024

Refael

Great water slides for the kids and diverse food options.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2024

?????

I didn't like the room cleanliness when we got it. the toilet was dirty with spots of feces. i like the facilities in the hotel and the service of the staff.

Leisure Family

2/10

Poor

05 May 2024

Lisa

I booked a double room and got a single by the broom closet. I was told would be in same building as kids but two buildings over. Food not good!

Leisure Family

10/10

Exceptional

30 Oct 2023

Emmanuel

Nice

Leisure Partner

6/10

Pleasant

22 Aug 2023

David

Might fit some families but outdated and food wasn’t high standard

Leisure Family

10/10

Exceptional

07 Aug 2023

Asaf

The hotel is very clean and comfort, the water park is amazing!

Friends_and_family Family

10/10

Exceptional

01 Aug 2023

Carol

Entertainment for big and small. Great dining options and big selection of food, great all inclusive. Kids had the best time with water slides and pool. We will definitely be back. Highly Recommend!!

10/10

Exceptional

01 Jul 2023

Eniko

Very good child friendly hotel with lots of water slide. The beach is very close. With our very fussy child it was very good with the all inclusive option.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2022

Doron

we had great time at the hotel and in Crete. staff were helpful. facilities were good. our girl enjoyed the multi pkay ground and the pools.

Leisure Family

10/10

Exceptional

12 Oct 2022

Arvind

Excellent , worth spending your money

Leisure Family_with_children

8/10

Excellent

11 Oct 2022

Stephen

Some great, some not so great

Hotel was lovely, great standard of food.

However, Wi-Fi was non-existent. We were also put into a smaller room because there was only two of us, yet we had paid for a larger room. Also made us checkout early.

Partner

10/10

Exceptional

17 Sep 2022

Efrat

Everything was great

8/10

Excellent

30 Aug 2022

Rotem

The hotel is amazing for kids. The water park was great, water sport was fun. The beach i beautiful, andthdcand beverages were great for all family needs.. The staff seems to be a bit tiered from august-low patience rearly smiles...

Leisure Family

8/10

Excellent

09 Aug 2022

Megan E

We just finished a week-long stay with our two children at Star Beach. Overall, we had a great time.
Pros: the housekeeping and food options are great. The Dionyssus pool and snack bar was very fun and the kids loved swimming there all day! Excellent location to the beach as well. The entertainment staff were very friendly and we enjoyed the magic show.
Cons: This resort is going through a bit of an identity crisis. While it is very family-friendly, twice a week very loud rave music is played until 12am in the \"VIP area\" which seems to be catering to the 20-something crowd. There is also no information provided in the room regarding how to call reception, what the restaurants feature, map of the resort, etc.

Leisure Family

8/10

Excellent

07 Aug 2022

Scott

Friendly staff, good food, though beach VIP music very loud and unavoidable, made getting kids to nap difficult. Misleading info on specialty restaurants, some places indicated à la carte, but were also buffet.

Leisure Family_with_children

4/10

Poor

05 Aug 2022

Aneta

Very noisy and disappointing! Water park belonging to the hotel (reason for me booking this hotel in the first place), is not available as of 14h30, when the party with the drunk, young adult crowd from all over town (not the hotel guests), begins! Daily 'Tomorrow land' next door, has nothing to do with family friendly rest, hotel claims to provide. I understand, that the hotel wants the multiple source of income, but in my view it cheating the hotel guests that, don't come there to party....

Leisure Family_with_children

2/10

Poor

16 Jul 2022

NISSAN

The service was terrible!!!
Staff in the reception and manager was very rude and impolite.
Was a terrible experience , especially after paying so much money for a vacation in Greece . I would not recommend this place to anyone. Was very unfortunate experience.

Leisure Family_with_children

2/10

Poor

28 Jun 2022

Bader

I booked this hotel because of its reviews. I booked the hotel for four nights and checked out after one day. The hotel is old, our AC wasn’t working, and it was about 90 degrees outside; my parents booked an economy room which means that it’s a building across the street. The service of the reception ladies was awful; they didn’t even try to help or switch us rooms even though I offered to pay for it. We then moved to Lyttos Mare, and WOW. It was a fantastic experience.

Leisure Family

10/10

Exceptional

18 Jun 2022

Lyudmila

The property is beautiful and well maintained. Hotel room is spacious and comfortable. The food is delicious, fresh and different every day. There are plenty of space in pool and beach areas. Hotel is very good for families with kids as well for adults.

Leisure Family

8/10

Excellent

24 Apr 2022

maya

The hotel is great and family friendly with children, very clean and the staff are lovely. The food was also excellent. The only thing that bothered us were the very uncomfortable beds ...

Leisure Family_with_children

10/10

Exceptional

09 Oct 2021

Anthony

Amazing!

Amazing resort!

8/10

Excellent

06 Oct 2021

Trevor

Starbeach

A short stay..food was good..outdoor areas a little tired..got what i payed for

8/10

Excellent

15 Aug 2021

Sara

Great for kidz

Great service. Nice rooms. Great for families with children.

Partner

2/10

Poor

01 Aug 2021

Verified traveler

We have booked Star beach hotel with you and when we arrived and were able to tour the hotel before check in and we immediately tried to cancel. We reached out to Expedia and you have contacted the hotel to find a resolution and see if we could possible cancel the hotel reservation. The hotel did not allow us to cancel so, the representative from Expedia made notes in our reservation and informed us to start a complaint after our visit at the hotel was completed.
The following complaints were brought to the receptionist attention and the manager did not want to speak to us:
1. The internet does not work at all
2. Only 3 areas of the hotel are all inclusive areas and there are only specific drinks included.
3. No hygiene rules during Covid- e.g common reception area: no hotel guests were wearing a mask, bar keeper is wearing the mask under the nose and people are able to get ice cream themselves not wearing a mask or gloves (I can send pictures of all instances if requested)
4. Lounge chairs at the adult area cost 100 euros and cabanas 500 euros and no other chairs were offered. We had to use the chairs at the kids pool!
5. We have asked the manager to come and speak to us so, we could explain the situation and he refused to come and speak to us
6. The reception had attitude with us and did not offer any compensation

Leisure Friends

10/10

Exceptional

23 Jun 2021

Eyal

Very good Vacation

Friends_and_family Family

6/10

Pleasant

15 Jun 2021

yoram

המלון מחולק לביניינים
יש להשים לב שחלק מהחדרים אינם במלון ומרוחקים בבניין חיצוני.
בקבלה השירות על הפנים! לא אכפת להם מאיתנו או לא מנסים לעזור

Friends_and_family Friends

6/10

Pleasant

26 Oct 2019

Verified traveler

There is nothing unique about it. It’s the usual all inclusive hotel. Very bad local drinks, sub standard amenities, freezing pool,

Leisure Family

6/10

Pleasant

15 Oct 2019

Kim

Star Beach

Odd set up of facilities, hotel in 3 areas
Main restaurant staff excellent
Small bar, staff not interested
Ran out of towels!!
Entertainment would have been good
Dining areas were manic
Good swimming pools
Spa was expensive
Food was generally good
Probably a good 3 star hotel

Partner

6/10

Pleasant

13 Sep 2019

Verified traveler

Big hotel and several pools but there was no warm wather in any pools,every one could come and use billage with almost 3 euri

Leisure Family

10/10

Exceptional

29 Aug 2019

Verified traveler

Amazing, the best hotel, very good service, best beach and food

Friends_and_family Family_with_children

8/10

Excellent

27 Aug 2019

Verified traveler

The hotel is very good for families with childrens, very good meal, many pools and atractions for childrens. The room is dirty and not maintained

Leisure Family_with_children

10/10

Exceptional

22 Aug 2019

Edna

Perfect place for families

We were a family of 19, including three generations. Overall our stay was great. There are several swimming pools, fit for all ages. The waterpark is great, no lines, the beach is very nice too. The selection of food is very nice and fit all ages.
There are a few things that could make it even better. 1. We asked several times in advance to be put together or at least close to each other. When we arrived it turned out that we are in different buildings, far from each other. 2. The safety in the water park area should be improved.
This place is perfect for families.

Family

10/10

Exceptional

19 Jul 2019

DAVID

Great

The hotel is great. The service of Maria was wonderful she was very helpful and was given the best service and solution to each question and problem

Family

10/10

Exceptional

08 Jul 2019

Bob

I came to visit over the 4th of July weekend. Let me break this down for you:

(1) STAFF: Front desk staff are awesome from the moment we got there. This is a very busy place with high volume of turn over but, they still find the time to give you that personal touch which is something you don't often get here. They sent a young man out to my truck with a golf cart to help me with my bags and take me to my room so I didn't have to carry my bags and walk. The security and quality control staff are great

(2) FOOD: Is great and better than I expected. The executive Chef is all over the place. I saw him at every restaurant location. The food is fresh, tasty and plentiful. The Asian Restaurant was off the rails good! Unbelievable! Fresh, clean and friendly staff. Be advised, you need to book your reservation a day in advance. I don't think that fair for those people that are staying one night might not get a chance to eat there. If you get the chance, its the best! The other buffets are very good as well.

(3) ROOMS: OMG! The beds are so soft and the sleep you will get is amazing! I get up early and believe me, I wanted to sleep in. The rooms are clean and the AC works well too. We stayed in the 7000 series building down past all the after hours partying. The turn over at the hotel is crazy so one might expect something to be dropped but, every was clean.

(4) POOL: are great, the activities are a lot however, after 4pm, the party starts and run through Midnight.

Friends_and_family Pet

8/10

Excellent

15 Jun 2019

Vishal

Great for kids, but can get noisy in party areas!

Amazing facilities for children.. they will be in the waterparks / pools all day!

The resort itself is quite large, so plenty to walk! Sandy beach has plenty of sunbeds and lovely clean water that is not too deep.
Great rooms, recently refurbished and a lovely sea view that we opted for, but we had to climb 3 storeys everyday with a stroller!! The numerous buildings with rooms have no lifts! If you have a stroller, maybe book a ground floor room with terrace.

Great breakfast at the main restaurant. Other meals were ok for a short stay, but a week would be difficult. They have an additional 2 restaurants on the all inc program.. both of which were good, but Asian Star very good. Just beware vegetarian options are extremely limited outside the buffet restaurant, and the veg or vegan at the buffet can be a little bland. If you are on a b&b trip, there are a couple of decent options for lunch or dinner on site, and many restaurants on the nearby on the main strip of the town.

A big downside was the number of 18yr olds that were there that week to party. Consuming alcohol all day and night and making a fair amount of noise! Impossible to get to the lobby bar as the groups of kids monopolised facilities.. I felt sorry for the lone barman that had to cope with this! The all inclusive drinks were cheap and nasty, better off with just the beer in my opinion.

The hotel does facilitate noise & party goers, there is a daily foam party, but its all fun!!

Family

10/10

Exceptional

13 May 2019

Verified traveler

Good experience at discounted prices

Seemed fine for all inclusive experience. The main restaurant meals are constantly refreshed from one night to the next with good options for most diet styles. Only one type of beer was available at the bars, and the pools are definitely designed with little people in mind. Great for a family experience. The reservation was kind enough to upgrade me to a room with a full-size bed, which seems to be a luxury item in Crete. Don't automatically expect that you're going to get one since that's what the room description lists.

Partner

10/10

Exceptional

03 May 2019

Maria

So many amenities for family play, amazing place and wonderful people working there, made our stay unforgetable!

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

RAQUEL

Resort maravilhoso! A comida é deliciosa, e o ambiente é acolhedor, repleto de famílias e crianças se divertindo de diferentes partes do mundo. As áreas de lazer são excelentes, com diversas piscinas adequadas para todas as idades, apenas senti falta de serem aquecidas, mas certamente no alto verão o clima deve tornar a experiência ainda melhor.
As camas são muito confortáveis, tudo extremamente limpo e bem organizado. O atendimento foi impecável: tivemos que alterar a data do jantar, e a atendente foi muito atenciosa, encontrando prontamente uma nova mesa para que pudéssemos jantar sem qualquer inconveniente.
Uma estadia encantadora, com ótimas lembranças e desejo de retornar em breve!

Friends_and_family Family

2/10

Poor

01 Nov 2025

Aurelien

Nous avons eu je pense la pire chambre du complexe.
Dans le lobby, bruyant à souhait jusqu’à 1h du matin alors que nous avons 2 enfants dont un en bas âge (2 ans) qui n’a pu que très peu se reposer durant notre semaine de vacances
De plus, la vue depuis la chambre sur des container.

À l’arrivée, ménage mal fait, cheveux plein les lits, matelas tachés de sang, horrible.

Dégoûté du séjour.
L’hôtel nous a dit qu’on a eu cette chambre car nous sommes passé par hôtels.com …..

8/10

Excellent

15 Oct 2025

Stefanie

Wir waren eine 1 Woche als Familie im Urlaub , waren sehr zufrieden mit dem Service und dem Essen die Anlage war auch gut gepflegt. Viele Spielemöglichkeiten für die Kinder und nicht zu volle liegen im wasserpark oder an den anderen Pools. Nett gemachte Animation und sehr kinderfreundliches Personal. Alle Einkaufsmöglichkeiten gut zu Fuß zu erreichen . Wir würden jederzeit wieder kommen

Leisure Family_with_children

10/10

Exceptional

12 Sep 2025

Andrea Edoardo

Vacanza perfetta. Grande Hotel con tanti “pro”